Huawei DME IQ User guide

DME IQ
Huawei
Brand
Huawei
Model
DME IQ
Type
User guide

Huawei DME IQ is an intelligent cloud O&M platform that provides proactive O&M for all Huawei IT products. It offers automatic fault reporting, associates alarms with SRs, and creates visible SRs for efficient issue tracking. With 24/7 device monitoring, it ensures your systems are always up and running. Huawei DME IQ also features intelligent analytics, such as disk risk identification, which predicts faulty disks 14 days in advance with 80% accuracy and a mis-reporting rate of less than 0.1%. This enables proactive prevention and maintenance, maximizing uptime and minimizing downtime.

Huawei DME IQ is an intelligent cloud O&M platform that provides proactive O&M for all Huawei IT products. It offers automatic fault reporting, associates alarms with SRs, and creates visible SRs for efficient issue tracking. With 24/7 device monitoring, it ensures your systems are always up and running. Huawei DME IQ also features intelligent analytics, such as disk risk identification, which predicts faulty disks 14 days in advance with 80% accuracy and a mis-reporting rate of less than 0.1%. This enables proactive prevention and maintenance, maximizing uptime and minimizing downtime.

DME IQ Intelligent Cloud O&M Platform Quick Deployment Guide
(Connecting Servers Using Secure Cloud Gateway)
⚫443/22 (TCP), 623 (UDP): ports
used for accessing server O&M
data
⚫161: a UDP port used for
accessing server alarm
information
⚫10162: a UDP port used by the
Secure Cloud Gateway to
receive alarms from the server
⚫443: a TCP port used for
accessing the HTTPS
northbound interface of
FusionDirector
For details about other ports, see the
User Guide.
443: a TCP port used for
authenticating the Secure
Cloud Gatewayidentity,
reporting alarm messages,
and uploading O&M data
files to the DME IQ cloud
system
1. Networking Description
1. Sending a verification alarm: Log in to DeviceManager
and choose Monitor > Alarms and Events >Send
Simulated Alarm.
2. Receiving alarms: Log in to the Secure Cloud Gateway.
Choose Log Recording > Run Log. If the description
Alarm sent successfully is displayed for the Alarm
Reporting module, the alarm is uploaded successfully.
3. Confirming the device connection success: Log in to the
DME IQ cloud system and check the simulated alarms on
the home page.
1. Windows host: a physical machine or VM that can access
the Internet.
2. Secure Cloud Gateway software: How to Obtain
3. Account of Huawei Support or Support-E website: used to
authenticate the Secure Cloud Gateway.
4. Email address or phone number of the customer contact:
used for receiving fault notification.
5. Management account of the server: used by the Secure
Cloud Gateway to identify servers.
6. SNMP account of the server: used to poll and report device
alarms.
7. Firewall ports to be enabled: at the Secure Cloud Gateway
side (TCP: 443; UDP: 10162); at the server side (TCP: 22,
443; UDP: 161, 623)
For details, seethe User Guide.
2. Deployment Procedure
Installation
preparation Software
installation Access
verification
Self-help
access
1. Use the Uniportal account configured during
software installation to log in to the DME IQ system
at https://ops-dmeiq.huawei.com/.
2. View basic information about connected devices.
Authentication
1. Double-click eService.exe to install the Secure Cloud Gateway.
2. Enter the site name, address, email address, and other information, and
perform online authorization (recommended) or paper authorization.
3. Set the Uniportal account of DME IQ.
4. Configure the Call Home function.
5. Add devices to be managed.
Online authorization: The TAC
authenticates a site in about one
week.
Paper authorization: Prepare the site
name (the site name configured on
the Secure Cloud Gateway) and
contact the TAC to authenticate the
site.
The domain names of the eService secure access
service are as follows:
Technical support center for enterprises in Chinese
mainland: ecloudservice-cn.huawei.com
Technical support center for carriers in Chinese
mainland: icloudservice-cn.huawei.com
Technical support center for enterprises outside
Chinese mainland:
Romania: itr-eservicero-ent.huawei.com
Technical support center for carriers outside
Chinese mainland:
Romania: itr-eservicero-carrier.huawei.com
Mexico: itr-eservicemx-carrier.huawei.com
You can run the cmd command to ping the domain
name to obtain the public network IP address.
Copyright © 2023 Huawei Technologies Co., Ltd. All rights reserved.
161/623
10162
Server
443/22
Information
upload
Alarm
reporting
Internet (HTTPS): 443
Email (SMTP)
Secure
Cloud
Gateway
Host
FusionDirector
The ID of the port
used for reporting
alarms is 443.
443
DME IQ
Provides data
Data analysis layer
Application service layer
AI-powered data analysis
Web portal App
eService secure
access service
•Data collection
•Data storage
•Data isolation
•Data encryption
•Permission
management
Capacity
prediction Automatic SR
creation
Alarm
monitoring …
Use the DME IQ to
perform O&M on
devices at https://ops-
dmeiq.huawei.com/.
4. Function Introduction
Copyright © 2023 Huawei Technologies Co., Ltd. All rights reserved.
4.1 Proactive O&M
Supporting all Huawei IT products Automatic fault reporting
Association between alarms and SRs, and Visible SR
creation 24/7 device monitoring
4. Scenario Description
1. Data collection security
⚫Information can be collected only with customers' authorization. Only the O&M information can be
obtained from the customer. The information items to be collected are listed in the Authorization
Letter.
⚫All operations performed on the Secure Cloud Gatewayare recorded, the data transmission records
can be traced, and integrity check is performed to ensure that the records are not tampered with.
⚫Data is encrypted using 256-bit Advanced Encryption Standard (AES) algorithm to avoid information
leakage.
2. Data transmission security
⚫Bidirectional authentication: The Secure Cloud Gatewayuses certificates to authenticate the DME
IQ cloud system, and the DME IQ cloud system uses support accounts to authenticate the Secure
Cloud Gateway.
⚫Unidirectional access: The Secure Cloud Gatewaycan access the DME IQ cloud system, while
the DME IQ cloud system cannot access the Secure Cloud Gateway.
⚫Transmission security: The Secure Cloud Gatewayconnects to the DME IQ cloud systemthrough
HTTPS and transmits data through the HTTPS encryption channel to ensure connection security.
⚫DME IQ has been certified through National Electronic Computer Quality Supervision and
Inspection Center and obtained the Security Qualification Report.
3. Data storage security
⚫DME IQ cloud system: The information security condition complies with the ISO/IEC
27001:2013 standard, and obtains the ISO 27001 Information Security Management System
Certification.
3. Security and Reliability Description
ISO 27001 Information Security
Management System Certification
Disk risk identification
Predicts faulty disks 14 days ahead.
4.2 Intelligent Analytics
Identifies 80% disk risks with a mis-reporting rate of lower than 0.1%,
implementing proactive prevention.
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Huawei DME IQ User guide

DME IQ
Huawei
Brand
Huawei
Model
DME IQ
Type
User guide

Huawei DME IQ is an intelligent cloud O&M platform that provides proactive O&M for all Huawei IT products. It offers automatic fault reporting, associates alarms with SRs, and creates visible SRs for efficient issue tracking. With 24/7 device monitoring, it ensures your systems are always up and running. Huawei DME IQ also features intelligent analytics, such as disk risk identification, which predicts faulty disks 14 days in advance with 80% accuracy and a mis-reporting rate of less than 0.1%. This enables proactive prevention and maintenance, maximizing uptime and minimizing downtime.

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