Polycom SoundPoint IP 321 User manual

Brand: Polycom

Model: SoundPoint IP 321

Category: Telephones

Type: User manual

This manual is also suitable for

SoundPoint IP 320

Polycom IP320/321

User Guide

Basic Call Handling

Placing a call using the handset:

Pick up the handset and enter the number or enter •

thenumberrst,andthenpickupthehandset

Placing a call using the hands-free speakerphone:

Withthehandseton-hook,press• ,oranyassigned

linekey

Dialthenumberordialthenumber,andthenpress•

Answering a call using the handset:

Pick up the handset•

Answering a call using the speakerphone:

Press • ,or

Thelinekey,or•

The • Answersokey

Up to 10 internal, external or mobile numbers can be

madetoringsimultaneously.Thersttoanswerwillpick

upthecall.ThiscanbeconguredviaeithertheonlineCall

ManagementPortalortheCallManagementToolbar.

IncomingcallsmaybeignoredbypressingtheRejectso

keyduringringing.

Holding & Resuming Calls

Duringacall,press•

Press • again,theResumesokey,orthelinekey

to resume the call

Whenacallhasbeenonholdforanextendedperiodof

me,bothvisualandaudiblealertsmayappear.

Call Pick-up Group

Topickupacallringingonanotherphoneinthegroup,

liyourhandsetanddial*98.

Transferring Calls

Duringacall,pressthe• Transsokey(theacvecall

will be placed on hold)

Press the Blind so key to transfer the call without

speakingtothesecondparty.

Placeacalltothepartytowhichyouwanttotransfer•

the call

Aerspeakingwiththesecondparty,pressthe• Trans

sokeytocompletethetransfer

Transfer may be cancelled during establishment•

by pressing the Cancel so key. The original call is

resumed

Conference Calls (Max 3 parties)

Tocreateathree-waylocalconferencecall:

Calltherstparty•

Press the • Conf sokeytocreateanewcall(theacve

call will be placed on hold)

Placeacalltothesecondparty•

Whenthesecondpartyanswers,pressthe• Confso

keyagaintojoinallparesintheconference

When a conference has been established, pressing the

Split sokeywill split theconferenceinto twocalls on

hold.

Placing the call on hold on the conference originator’s

phonewill placetheother paresintheconferenceon

hold.

A conference may be created at any me between an

acvecallandacallwhichisonhold(onthesamelineor

anotherline)bypressingtheJoinsokey.

Ending the call on the conference originator’s phone will

allowtheotherparestoconnuetheconference.

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For more information

Support: 0845 075 72 71

Sales: 0800 2 944 344

www.excellworkspace.com

www.excellgroup.com

Call Forward all Calls

Li handset, dial *72. You will be prompted for the

desnaon number, once entered a voice will conrm

thishasbeenacvated.Todeacvate,lihandsetanddial

*73.Onceagainthiswillbeconrmedbyvoiceprompt.

Call Forward on Busy

Li handset, dial *90. You will be prompted for the

desnaon number, once entered a voice will conrm

thishasbeenacvated.Todeacvate,lihandsetanddial

*91.Onceagainthiswillbeconrmedbyvoiceprompt.

Call Forward no Answer

Li handset, dial *92. You will be prompted for the

desnaon number, once entered a voice will conrm

thishasbeenacvated.Todeacvate,lihandsetanddial

*93.Onceagainthiswillbeconrmedbyvoiceprompt.

Call Redial

Press todisplaythePlacedCalllist.Press

and or hold down and to scroll to search

for the desired number, and then press the Dial key

again.

Voicemail

Ifthereisaredlightonyourhandsetoryouaregenga

brokendialtone,youhaveanewvoicemessage.

Ifyouareaccessingyourvoicemailinternally:

Press the • Msgssokey

Followvoicepromptstolistentomessages•

Ifyouareaccessingyourvoicemailexternally:

Dial your full telephone number. When you hear•

yourvoicemail greeng, pressthe *keyand follow

thevoiceprompts

Voicemailscanbedeliveredviaemailifrequired,contact

Supportformoreinformaon.

Expired Passcode

Your defaultpasscode is2580, youwill bepromptedto

changethiswhenyourstaccessyourvoicemail.

Yourvoicemailpasscodewillautomacallyexpireaer30

daysforsecurityreasons.Whenaccessingyourvoicemail

aerthisperiodyouwillbeinformedthatyourpasscode

has expired, keep listening to the voice prompts for

instruconsonsenganewone.

Ring tones

Youcanselectdierentringstomatchyourpreferences

anddisnguishbetweencallsonlines.

To change the incoming ring:

Press •

Select • Sengs, followed by Basic, and then Ring

Type

Using • and ,highlightthe desiredringtype.

Press the Playsokeytoheartheselectedringtype

Press the • Select so key to change to the selected

ringtype

Press • or  repeatedly to return to the

idledisplay

IfyouselectSilentring,presstheLinekeyorAnswerso

keytoanswerincomingcalls.

Emergency Calls

Lihandset,dial999.

Features can be congured from anywhere with access

to the Internet by vising hp://phones.2i3.net/excell.

Our support department will be able to provide you

with usernames and passwords.

Polycom SoundPoint IP 321 User manual

Brand: Polycom

Model: SoundPoint IP 321

Category: Telephones

Type: User manual

This manual is also suitable for

SoundPoint IP 320

Download PDF

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Polycom SoundPoint IP 321 User manual

This manual is also suitable for

Polycom SoundPoint IP 321 User manual

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