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SoundPoint IP 320

Polycom SoundPoint IP 320, SoundPoint IP 321 User manual

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Polycom IP320/321
User Guide
Basic Call Handling
Placing a call using the handset:
Pick up the handset and enter the number or enter •
thenumberrst,andthenpickupthehandset
Placing a call using the hands-free speakerphone:
Withthehandseton-hook,press• ,oranyassigned
linekey
Dialthenumberordialthenumber,andthenpress•
Answering a call using the handset:
Pick up the handset•
Answering a call using the speakerphone:
Press • ,or
Thelinekey,or•
The • Answersokey
Up to 10 internal, external or mobile numbers can be
madetoringsimultaneously.Thersttoanswerwillpick
upthecall.ThiscanbeconguredviaeithertheonlineCall
ManagementPortalortheCallManagementToolbar.
IncomingcallsmaybeignoredbypressingtheRejectso
keyduringringing.
Holding & Resuming Calls
Duringacall,press•
Press • again,theResumesokey,orthelinekey
to resume the call
Whenacallhasbeenonholdforanextendedperiodof
me,bothvisualandaudiblealertsmayappear.
Call Pick-up Group
Topickupacallringingonanotherphoneinthegroup,
liyourhandsetanddial*98.
Transferring Calls
Duringacall,pressthe• Transsokey(theacvecall
will be placed on hold)
Press the Blind so key to transfer the call without
speakingtothesecondparty.
Placeacalltothepartytowhichyouwanttotransfer•
the call
Aerspeakingwiththesecondparty,pressthe• Trans
sokeytocompletethetransfer
Transfer may be cancelled during establishment•
by pressing the Cancel so key. The original call is
resumed
Conference Calls (Max 3 parties)
Tocreateathree-waylocalconferencecall:
Calltherstparty•
Press the • Conf sokeytocreateanewcall(theacve
call will be placed on hold)
Placeacalltothesecondparty•
Whenthesecondpartyanswers,pressthe• Confso
keyagaintojoinallparesintheconference
When a conference has been established, pressing the
Split sokeywill split theconferenceinto twocalls on
hold.
Placing the call on hold on the conference originator’s
phonewill placetheother paresintheconferenceon
hold.
A conference may be created at any me between an
acvecallandacallwhichisonhold(onthesamelineor
anotherline)bypressingtheJoinsokey.
Ending the call on the conference originator’s phone will
allowtheotherparestoconnuetheconference.
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For more information
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Sales: 0800 2 944 344
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Call Forward all Calls
Li handset, dial *72. You will be prompted for the
desnaon number, once entered a voice will conrm
thishasbeenacvated.Todeacvate,lihandsetanddial
*73.Onceagainthiswillbeconrmedbyvoiceprompt.
Call Forward on Busy
Li handset, dial *90. You will be prompted for the
desnaon number, once entered a voice will conrm
thishasbeenacvated.Todeacvate,lihandsetanddial
*91.Onceagainthiswillbeconrmedbyvoiceprompt.
Call Forward no Answer
Li handset, dial *92. You will be prompted for the
desnaon number, once entered a voice will conrm
thishasbeenacvated.Todeacvate,lihandsetanddial
*93.Onceagainthiswillbeconrmedbyvoiceprompt.
Call Redial
Press todisplaythePlacedCalllist.Press
and or hold down and to scroll to search
for the desired number, and then press the Dial key
again.
Voicemail
Ifthereisaredlightonyourhandsetoryouaregenga
brokendialtone,youhaveanewvoicemessage.
Ifyouareaccessingyourvoicemailinternally:
Press the • Msgssokey
Followvoicepromptstolistentomessages•
Ifyouareaccessingyourvoicemailexternally:
Dial your full telephone number. When you hear•
yourvoicemail greeng, pressthe *keyand follow
thevoiceprompts
Voicemailscanbedeliveredviaemailifrequired,contact
Supportformoreinformaon.
Expired Passcode
Your defaultpasscode is2580, youwill bepromptedto
changethiswhenyourstaccessyourvoicemail.
Yourvoicemailpasscodewillautomacallyexpireaer30
daysforsecurityreasons.Whenaccessingyourvoicemail
aerthisperiodyouwillbeinformedthatyourpasscode
has expired, keep listening to the voice prompts for
instruconsonsenganewone.
Ring tones
Youcanselectdierentringstomatchyourpreferences
anddisnguishbetweencallsonlines.
To change the incoming ring:
Press •
Select • Sengs, followed by Basic, and then Ring
Type
Using • and ,highlightthe desiredringtype.
Press the Playsokeytoheartheselectedringtype
Press the • Select so key to change to the selected
ringtype
Press • or repeatedly to return to the
idledisplay
IfyouselectSilentring,presstheLinekeyorAnswerso
keytoanswerincomingcalls.
Emergency Calls
Lihandset,dial999.
Features can be congured from anywhere with access
to the Internet by vising hp://phones.2i3.net/excell.
Our support department will be able to provide you
with usernames and passwords.
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