Polycom SoundPoint IP 320 User manual

Brand: Polycom

Model: SoundPoint IP 320

Category: Telephones

Type: User manual

This manual is also suitable for

SoundPoint IP 321

Polycom SoundPoint IP 320 is a versatile business phone designed to enhance communication and productivity. With its user-friendly interface and feature-rich capabilities, it offers a range of options to meet various communication needs. Make and receive calls using the handset or hands-free speakerphone, benefiting from clear audio quality. Easily transfer calls, create conference calls with up to three parties, and place calls on hold. Customize your call experience with selectable ring tones and personalize settings to suit your preferences.

Polycom IP320/321

User Guide

Basic Call Handling

Placing a call using the handset:

Pick up the handset and enter the number or enter •

thenumberrst,andthenpickupthehandset

Placing a call using the hands-free speakerphone:

Withthehandseton-hook,press• ,oranyassigned

linekey

Dialthenumberordialthenumber,andthenpress•

Answering a call using the handset:

Pick up the handset•

Answering a call using the speakerphone:

Press • ,or

Thelinekey,or•

The • Answersokey

Up to 10 internal, external or mobile numbers can be

madetoringsimultaneously.Thersttoanswerwillpick

upthecall.ThiscanbeconguredviaeithertheonlineCall

ManagementPortalortheCallManagementToolbar.

IncomingcallsmaybeignoredbypressingtheRejectso

keyduringringing.

Holding & Resuming Calls

Duringacall,press•

Press • again,theResumesokey,orthelinekey

to resume the call

Whenacallhasbeenonholdforanextendedperiodof

me,bothvisualandaudiblealertsmayappear.

Call Pick-up Group

Topickupacallringingonanotherphoneinthegroup,

liyourhandsetanddial*98.

Transferring Calls

Duringacall,pressthe• Transsokey(theacvecall

will be placed on hold)

Press the Blind so key to transfer the call without

speakingtothesecondparty.

Placeacalltothepartytowhichyouwanttotransfer•

the call

Aerspeakingwiththesecondparty,pressthe• Trans

sokeytocompletethetransfer

Transfer may be cancelled during establishment•

by pressing the Cancel so key. The original call is

resumed

Conference Calls (Max 3 parties)

Tocreateathree-waylocalconferencecall:

Calltherstparty•

Press the • Conf sokeytocreateanewcall(theacve

call will be placed on hold)

Placeacalltothesecondparty•

Whenthesecondpartyanswers,pressthe• Confso

keyagaintojoinallparesintheconference

When a conference has been established, pressing the

Split sokeywill split theconferenceinto twocalls on

hold.

Placing the call on hold on the conference originator’s

phonewill placetheother paresintheconferenceon

hold.

A conference may be created at any me between an

acvecallandacallwhichisonhold(onthesamelineor

anotherline)bypressingtheJoinsokey.

Ending the call on the conference originator’s phone will

allowtheotherparestoconnuetheconference.

www.excellworkspace.com

For more information

Support: 0845 075 72 71

Sales: 0800 2 944 344

www.excellworkspace.com

www.excellgroup.com

Call Forward all Calls

Li handset, dial *72. You will be prompted for the

desnaon number, once entered a voice will conrm

thishasbeenacvated.Todeacvate,lihandsetanddial

*73.Onceagainthiswillbeconrmedbyvoiceprompt.

Call Forward on Busy

Li handset, dial *90. You will be prompted for the

desnaon number, once entered a voice will conrm

thishasbeenacvated.Todeacvate,lihandsetanddial

*91.Onceagainthiswillbeconrmedbyvoiceprompt.

Call Forward no Answer

Li handset, dial *92. You will be prompted for the

desnaon number, once entered a voice will conrm

thishasbeenacvated.Todeacvate,lihandsetanddial

*93.Onceagainthiswillbeconrmedbyvoiceprompt.

Call Redial

Press todisplaythePlacedCalllist.Press

and or hold down and to scroll to search

for the desired number, and then press the Dial key

again.

Voicemail

Ifthereisaredlightonyourhandsetoryouaregenga

brokendialtone,youhaveanewvoicemessage.

Ifyouareaccessingyourvoicemailinternally:

Press the • Msgssokey

Followvoicepromptstolistentomessages•

Ifyouareaccessingyourvoicemailexternally:

Dial your full telephone number. When you hear•

yourvoicemail greeng, pressthe *keyand follow

thevoiceprompts

Voicemailscanbedeliveredviaemailifrequired,contact

Supportformoreinformaon.

Expired Passcode

Your defaultpasscode is2580, youwill bepromptedto

changethiswhenyourstaccessyourvoicemail.

Yourvoicemailpasscodewillautomacallyexpireaer30

daysforsecurityreasons.Whenaccessingyourvoicemail

aerthisperiodyouwillbeinformedthatyourpasscode

has expired, keep listening to the voice prompts for

instruconsonsenganewone.

Ring tones

Youcanselectdierentringstomatchyourpreferences

anddisnguishbetweencallsonlines.

To change the incoming ring:

Press •

Select • Sengs, followed by Basic, and then Ring

Type

Using • and ,highlightthe desiredringtype.

Press the Playsokeytoheartheselectedringtype

Press the • Select so key to change to the selected

ringtype

Press • or  repeatedly to return to the

idledisplay

IfyouselectSilentring,presstheLinekeyorAnswerso

keytoanswerincomingcalls.

Emergency Calls

Lihandset,dial999.

Features can be congured from anywhere with access

to the Internet by vising hp://phones.2i3.net/excell.

Our support department will be able to provide you

with usernames and passwords.

Polycom SoundPoint IP 320 User manual

Brand: Polycom

Model: SoundPoint IP 320

Category: Telephones

Type: User manual

This manual is also suitable for

SoundPoint IP 321

Download PDF

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Polycom SoundPoint IP 320 User manual

This manual is also suitable for

Polycom SoundPoint IP 320 User manual

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