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Compaq Deskpro AP240 Reference guide

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Reference Guide
Compaq Deskpro Workstation AP240
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Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR
TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED
HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS
MATERIAL.
This guide contains information protected by copyright. Except for use in
connection with the accompanying Compaq product, no part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.
1999 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A.
Compaq, Deskpro, and PREMIER
•
SOUND are trademarks or registered trademarks of
Compaq Computer Corporation. All rights reserved.
Microsoft, MS-DOS, Windows, Windows NT, and other names of Microsoft products
referenced herein are trademarks or registered trademarks of Microsoft Corporation.
Intel and Pentium are registered trademarks of Intel Corporation.
Product names mentioned herein may be trademarks and/or registered trademarks of
their respective companies.
The software described in this guide is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance
with the terms of the agreement.
The following words and symbols mark special messages throughout this guide:
!
WARNING:
Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
CAUTION:
Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Reference Guide
Compaq Deskpro Workstation AP240
First Edition (September 1999)
Part Number 158415-001
Compaq Computer Corporation
Reference Guide iii
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C
ONTENTS
chapter 1
Workstation Features
Workstation Features ...............................................................................................................1-1
Front Panel Components (Intel 820 Chipset)..........................................................................1-4
Rear Panel Components (Intel 820 Chipset)...........................................................................1-6
Desktop Internal Components (Intel 820 Chipset)...................................................................1-8
Minitower Internal Components (Intel 820 Chipset).............................................................1-10
Desktop Front and Rear Panel Components (Intel BX Chipset)............................................1-12
Minitower Front and Rear Panel Components (Intel BX Chipset) ........................................1-16
Desktop Internal Components (Intel BX Chipset).................................................................1-20
Minitower Internal Components (Intel BX Chipset)..............................................................1-22
Interpreting the Diagnostic Lights .........................................................................................1-24
Using the Compaq Enhanced Keyboard................................................................................1-26
Turning Off Your Workstation..............................................................................................1-27
chapter 2
Software
Installing Your Operating System............................................................................................2-1
Installing or Upgrading Device Drivers for Windows NT Workstation 4.0.................2-1
Converting to NTFS.................................................................................................................2-2
Method 1 (Recommended).................................................................................................2-2
Method 2 (Manually Converting to NTFS)........................................................................2-3
Installing Windows NT Workstation 4.0 (CD Installation ONLY)..............................2-4
Customizing the Monitor Display............................................................................................2-4
Protecting Your Software ........................................................................................................2-5
The Compaq Restore CD ...................................................................................................2-5
Computer Setup Utilities (F10)................................................................................................2-6
Using Computer Setup Utilities .........................................................................................2-8
Compaq Diagnostics for Windows ........................................................................................2-15
Using Compaq Diagnostics for Windows........................................................................2-16
Running Diagnostic Tests ................................................................................................2-16
Drive Protection System ........................................................................................................2-18
Accessing DPS Through Compaq Diagnostics for Windows................................................2-18
Accessing DPS Through Computer Setup.............................................................................2-19
Workstation Reference Library CD........................................................................................2-20
Registration............................................................................................................................2-20
iv Contents
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chapter 3
Desktop Management
Initial Configuration and Deployment.....................................................................................3-2
Remote System Installation................................................................................................3-3
Asset Tracking and Security....................................................................................................3-3
Password Security..............................................................................................................3-7
Establishing a Setup Password Using Computer Setup................................................3-7
Establishing a Power-On Password Using Computer Setup.........................................3-8
Entering a Power-On Password....................................................................................3-8
Changing a Power-On or Setup Password....................................................................3-9
Deleting a Power-On or Setup Password......................................................................3-9
National Keyboard Delimiter Characters ...................................................................3-10
Clearing Passwords.....................................................................................................3-11
Smart Cover Sensor..........................................................................................................3-11
Setting the Smart Cover Sensor Protection Level ......................................................3-11
Smart Cover Lock............................................................................................................3-12
Locking the Smart Cover Lock ..................................................................................3-12
Unlocking the Smart Cover Lock...............................................................................3-13
Using the Smart Cover FailSafe Key..........................................................................3-13
Security Lock...................................................................................................................3-13
Fingerprint Identification Technology.............................................................................3-14
Fault Notification and Recovery............................................................................................3-14
Pentium II and Pentium III Fault Prediction and Prefailure Warranty.............................3-14
SMART Hard Drive Fault Prediction...............................................................................3-15
Drive Protection System...................................................................................................3-15
Ultra ATA Integrity Monitoring ......................................................................................3-15
ECC Fault Prediction and Prefailure Warranty................................................................3-16
Proactive Backup .............................................................................................................3-16
Surge-Tolerant Power Supply..........................................................................................3-17
Thermal Sensor ................................................................................................................3-17
Software Updating and Management.....................................................................................3-17
Remote ROM Flash..........................................................................................................3-18
Using Remote ROM Flash..........................................................................................3-19
FailSafe Boot Block ROM..........................................................................................3-20
Remote Security Management .........................................................................................3-21
Remote Wakeup and Remote Shutdown..........................................................................3-21
NIC Alert..........................................................................................................................3-22
Replicating Your Setup....................................................................................................3-23
Power Management..........................................................................................................3-23
Enhanced Support Software CD and World Wide Web Site ...........................................3-24
Compaq Integrated Software............................................................................................3-25
Universal Driver Manager................................................................................................3-26
Reference Guide v
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Building Blocks and Partners.................................................................................................3-26
Desktop Management Interface (DMI)............................................................................3-26
Wired for Management ....................................................................................................3-27
Compaq Management Solutions Partners Program..........................................................3-27
chapter 4
Installation Guidelines
Installation Sequence...............................................................................................................4-1
When to Reconfigure the Workstation.....................................................................................4-3
Using the Cable-Select Feature with Ultra ATA Devices........................................................4-3
Installing SCSI Devices...........................................................................................................4-4
Guidelines for Installing Optional SCSI Devices...............................................................4-4
Cabling for Optional SCSI Devices ...................................................................................4-6
Using SCSISelect with SCSI Devices ................................................................................4-7
chapter 5
Upgrading the Desktop Workstation
Serviceability Features.............................................................................................................5-1
Removing the Workstation Cover......................................................................................5-1
Tilting the Drive Cage........................................................................................................5-3
Raising the Expansion Card Cage......................................................................................5-5
Sliding Out the System Board Tray ...................................................................................5-7
Installing Additional Memory..................................................................................................5-8
RIMMs...............................................................................................................................5-8
DIMMs...............................................................................................................................5-8
Memory Module Installation..............................................................................................5-9
Installing an Expansion Card.................................................................................................5-12
Removing an Expansion Slot Cover ................................................................................5-13
Removing or Installing a PCI or ISA Card ......................................................................5-14
Installing Additional Drives...................................................................................................5-16
Connecting Drive Signal Cables ......................................................................................5-17
Removing a Blank Drive Bezel........................................................................................5-18
Installing a CD-ROM, DVD-ROM, or Tape Drive..........................................................5-19
Installing a 3.5-Inch Drive into a 5.25-Inch Drive Bay....................................................5-21
Removing a Drive from the Drive Cage................................................................................5-25
Smart Cover Lock..................................................................................................................5-26
Using the Smart Cover FailSafe Key ...............................................................................5-27
Battery Replacement..............................................................................................................5-30
vi Contents
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chapter 6
Upgrading the Minitower Workstation
Serviceability Features.............................................................................................................6-1
Removing the Workstation Access Panel...........................................................................6-1
Raising the Expansion Card Cage......................................................................................6-2
Sliding Out the System Board Tray ...................................................................................6-4
Installing Additional Memory..................................................................................................6-6
RIMMs...............................................................................................................................6-6
DIMMs...............................................................................................................................6-7
Memory Module Installation..............................................................................................6-7
Installing an Expansion Card.................................................................................................6-10
Removing an Expansion Slot Cover ................................................................................6-11
Removing or Installing a PCI or ISA Board ....................................................................6-12
Installing Additional Drives...................................................................................................6-14
Connecting Drive Signal Cables ......................................................................................6-15
Removing the Front Bezel................................................................................................6-16
Removing a Blank Drive Bezel........................................................................................6-17
Installing a CD-ROM, DVD-ROM, or Tape Drive..........................................................6-18
Installing a 3.5-Inch Drive into a 5.25-Inch Drive Bay....................................................6-20
Removing a Drive from the Drive Cage................................................................................6-24
Smart Cover Lock..................................................................................................................6-24
Using the Smart Cover FailSafe Key ...............................................................................6-24
Installing a Cable Lock..........................................................................................................6-26
Battery Replacement..............................................................................................................6-28
Removing the Workstation Base............................................................................................6-30
chapter 7
Network Communications
NIC-Based Alerts.....................................................................................................................7-1
Remote Wakeup Support.........................................................................................................7-1
Interpreting the Network Status Lights....................................................................................7-2
Disabling the Autosensing Capabilities ...................................................................................7-3
Installing Network Drivers.......................................................................................................7-4
chapter 8
Troubleshooting
Helpful Hints............................................................................................................................8-2
Solving General Problems .......................................................................................................8-3
Solving Disk Problems ............................................................................................................8-5
Solving Graphics Problems......................................................................................................8-7
Solving Audio Problems..........................................................................................................8-9
Solving Printer Problems.........................................................................................................8-9
Reference Guide vii
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Solving Hardware Installation Problems ...............................................................................8-10
Solving Network Problems....................................................................................................8-11
Solving Memory Problems....................................................................................................8-14
Solving SCSI Problems..........................................................................................................8-14
Solving CD-ROM and DVD Problems..................................................................................8-15
Solving Software Problems....................................................................................................8-15
Troubleshooting Using Compaq Intelligent Manageability Features ....................................8-16
Compaq Configuration Record Utility...................................................................................8-16
Contacting Compaq Customer Support .................................................................................8-17
appendix A
Regulatory Compliance Notices
.......................................................................................................A-1
appendix B
Electrostatic Discharge
.....................................................................................................................B-1
appendix C
Power Cord Set Requirements
.........................................................................................................C-1
appendix D
Routine Workstation Care and Shipping Preparation
....................................................................D-1
appendix E
POST Error Codes
............................................................................................................................... E-1
appendix F
Specifications
......................................................................................................................................F-1
appendix G
Password Security and Clearing and Resetting CMOS
.................................................................G-1
Index
..................................................................................................................................................... I-1
Reference Guide 1-1
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chapter
1
W
ORKSTATION
F
EATURES
Workstation
Features
The Compaq Deskpro Workstation AP240 includes the
following features that vary depending on the model.
■ Intel Pentium III processor
■ Intel 820 chipset with ITE 8889 PCI/ISA bridge or Intel
440BX/PIIX-4E AGP chipset
■ Direct Rambus DRAM (RDRAM) or synchronous DRAM
(SDRAM) system memory
(Select models include error checking and correcting [ECC]
memory)
■ AGP graphics controller
■ Ultra3 SCSI or Wide Ultra SCSI hard drive
1-2 Workstation Features
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■ Compaq desktop chassis including:
❏ two PCI expansion slots and two “combination” slots
for either a PCI or an ISA expansion card, with an
AGP slot on the system board
❏ four drive bays: one external 3.5-inch diskette drive
mounted with a drive adapter in a 5.25-inch, one-third
height bay; two external 5.25-inch, half-height bays
for optional drives; and one internal 3.5-inch, one-third
height bay for a hard drive
■ Compaq minitower chassis including:
❏ five PCI expansion slots and two ISA expansion slots,
with an AGP slot on the system board
❏ five drive bays: one external 3.5-inch diskette drive
mounted with a drive adapter in a 5.25-inch, one-third
height bay; three external 5.25-inch, half-height bays
for optional drives and one internal 3.5-inch, one-third
height bay for a hard drive
■ IDE CD-ROM drive
■ Embedded 16-bit full duplex audio featuring Compaq
PREMIER
•
SOUND
and an internal speaker
Reference Guide 1-3
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■ Network interface controller (NIC), with Remote Wakeup
and NIC-based alert support (NIC-based alert support
available on select models)
■ Wide Ultra2 SCSI or Wide UltraSCSI controller
■ Intelligent Manageability, including Asset Tracking and
Security, Fault Notification and Recovery, and Software
Updating and Management
■ Software-controllable Smart Cover Lock
■ Microsoft Windows NT Version 4.0 operating system
■ Microsoft Internet Explorer
■
Compaq-supplied drivers and utilities
■ 200-watt surge-tolerant continuous power supply, switch-
selectable for 115 and 230 VAC operation
■ Compaq Enhanced keyboard, with
Compaq Safety &
Comfort Guide
■
Compaq Workstation Reference Library
CD
1-4 Workstation Features
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Front Panel
Components
(Intel 820 Chipset)
Desktop Front Panel Components
Minitower Front Panel Components
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1
Diskette Drive Activity Light Turns on when the diskette drive is reading or saving data.
2
Serial Number Unique serial number; needed when contacting Compaq
customer support.
3
Stereo Headphone Jack Connects headphones to the CD-ROM drive.
4
Headphone Volume Control Adjusts the volume of the CD-ROM drive.
5
Diskette Eject Button Ejects a loaded diskette.
6
CD-ROM Drive Tray Loads a CD-ROM into the drive.
7
CD-ROM Drive Busy Indicator Flashes when the drive is reading a CD-ROM.
8
CD-ROM Emergency Eject
Hole
Allows you to eject a CD-ROM in the event of a power
failure.
9
CD-ROM Eject Button Ejects a CD-ROM from the drive.
:
Dual-State Power Button Switches the workstation between sleep and wakeup
modes; can be configured as an on/off button.
;
Power-On Light Turns on when power to the workstation is turned on and
blinks (optional) in Energy Saver mode.
<
Hard Drive Activity Light Turns on when the hard drive is reading or saving data.
1-6 Workstation Features
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Rear Panel
Components
(Intel 820 Chipset)
Desktop Rear Panel Components
Minitower Rear Panel Components
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!
WARNING:
To reduce the risk of electric shock or damage to the equipment:
■
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
■
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
■
Disconnect power from the workstation by unplugging the power cord from either the electrical outlet
or the workstation.
1
Voltage Select Switch Switches voltage between 115V and 230V to match
geographical requirements.
2
Smart Cover Lock Prevents unauthorized access to the internal components
when the Smart Cover Lock and setup password are
enabled.
3
Microphone Connector Connects a microphone.
4
Ethernet RJ-45 Connector Connects the Ethernet network, using an RJ-45 cable.
5
Line-In Audio Connector Connects a device that supplies sound, such as a tape deck
or CD player.
6
Wide UltraSCSI Connector Connects external SCSI devices.
7
Mouse Connector Connects the mouse or the keyboard.*
8
Monitor Connector Connects a monitor.
9
Serial Number Unique serial number; needed when contacting Compaq
customer support.
:
Power Cord Connector Connects the workstation to an electrical power outlet.
;
Universal Serial Bus (USB)
Connectors
Plug and Play connectors connect the workstation to any
USB peripheral while the workstation is operating.
<
Headphone Connector Connects headphones.
=
Line-Out Audio Connector Provides connection for externally powered speakers or for
audio recording.
>
Keyboard Connector Connects the keyboard or the mouse.*
?
Parallel Port Connector Connects a parallel device, such as a parallel printer.
@
Serial Connectors Connect serial devices, such as a serial mouse and
scanner.
* The keyboard and mouse ports are interchangeable.
1-8 Workstation Features
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Desktop Internal
Components
(Intel 820 Chipset)
Internal Components in Desktop Models
Expansion Cards in Desktop Models
✎
The position of the expansion card cage in this illustration
is for demonstration purposes only. Be sure to rest the
expansion card cage upside down rather than on either
side of the cage.
Reference Guide 1-9
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1 Power supply
2 Internal hard drive
3 CD-ROM drive
4 Diskette drive
5 Processor
6 Internal speaker
7 Serial number
8 Smart Cover Lock
9 Embedded audio connectors
: Smart Cover Sensor
; Graphics controller
< Rambus inline memory module (RIMM) sockets
= Network interface controller
> Wide Ultra2 SCSI controller
1-10 Workstation Features
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Minitower Internal
Components
(Intel 820 Chipset)
Internal Components in Minitower Models
Expansion Cards in Minitower Models
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✎
The position of the expansion card cage in this illustration
is for demonstration purposes only. Be sure to rest the
expansion card cage upside down rather than on either
side of the cage.
1 Smart Cover Lock
2 Power supply
3 CD-ROM drive
4 Diskette drive
5 Internal hard drive
6 Processor
7 Internal speaker
8 Rambus inline memory module (RIMM) sockets
9 Graphics controller
: System board
; Embedded audio connectors
< Smart Cover Sensor
= Network interface controller
> Wide Ultra2 SCSI controller
1-12 Workstation Features
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Desktop Front and
Rear Panel
Components
(Intel BX Chipset)
Desktop Front Panel Components
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1
Diskette Drive Activity Light Turns on when the diskette drive is reading or saving data.
2
Stereo Headphone Jack Connects headphones to the CD-ROM drive.
3
Headphone Volume Control Adjusts the volume of the CD-ROM drive.
4
Diskette Eject Button Ejects a loaded diskette.
5
CD-ROM Drive Tray Loads a CD-ROM into the drive.
6
CD-ROM Drive Busy Indicator Flashes amber when the drive is reading a CD-ROM.
7
CD-ROM Emergency Eject
Hole
Allows you to eject a CD-ROM in the event of a power
failure.
8
CD-ROM Eject Button Ejects a CD-ROM from the drive.
9
Dual-State Power Button Switches the workstation between suspend and wakeup
modes; can be configured as an on/off button.
:
Power-On Light Turns on when power to the workstation is turned on and
blinks (optional) in Energy Saver mode.
When the system does not detect the expansion board
cage, this light and the hard drive activity light flash at the
same time and at the same rate.
;
Hard Drive Activity Light Turns on when the hard drive is reading or saving data.
When the system does not detect the expansion board
cage, this light and the power-on light flash at the same time
and at the same rate.
/