Pitney Bowes SendPro® Tablet Connectivity Guide

Brand: Pitney Bowes

Model: SendPro® Tablet

Type: Connectivity Guide

This manual is also suitable for

SendPro Tablet

User Guide

SV63346 Rev. A

July 24, 2019

Shipping & Mailing

Postage devices

SendPro® Tablet

Connectivity Guide



Introduction 2

BasicInstallationRequirements 2

PowerOutletRequirements 2

AdvancedNetworkRequirements 3

PortsandCommunicationRequirements 4

URLInformation 5

FAQs 7

Introduction

TheSendProTabletisanewgenerationofficeshippingsystemfromPitneyBowesthatusesWi-Fi

connectionversusanold-styleanalogphoneline.Step-by-stepinstructionsareincludedwithyour

shipmentsothatyourSendProTabletdevicewillconnecttoPitneyBowesduringtheinstallation

process.

IfyourequestedourProfessionalService,yourinstallationwillbesupportedonsitebyatrainedPitney

Bowesprofessional.

Basic Installation Requirements

Inmostcases,youconnectyourdeviceasdescribedintheinstallationinstructionsincludedinthebox.A

wizardwilltakeyouthroughtheprocedureforsettinguptheWi-Ficonnection.

Youronlineconnectionprovidesyouquickpostagerefills,automaticrateupdatesandaccessto

additionalPitneyBowessupportservices.SendProTabletcanconnectyoutoyourpreferredcarriers

includingUSPS®,FedEx®andUPS®.

Power Outlet Requirements

Thestandardsystemrequiresaminimumof1electricoutletandupto3electricoutlets.

l SendProTabletprinter-oneelectricoutlet

l SendProTabletdockoneelectricoutlet

Pitney Bowes User Guide June 2019 2

Advanced Network Requirements

SendProTabletinitiatesallcommunication(viaHTTPorTLS),soitcansafelysitbehindmostcorporate

firewalls.

l High-speednetworkconnection

l SendProTabletsupports802.11nWiFiWPA,WPA-2PSK,WPA-802.1x(LEAP)protocols.It

currentlysupports2.4and5GHzfrequencyband.

l SendProTabletcommunicatestoexternalwebservicesviaHTTPoverPort80.

l SendProTabletcommunicatestoPitneyBowessecureserver(s)viaTLSoverport443.

l SendProTabletusesPort53forDNSlookup.

l PitneyBowesrequiresaminimumnetworkbandwidthof384kbps(upstreamanddownstream)to

operate,butwerecommend1Mbit/secforbestperformance.

l PitneyBowesrecommendsthatDSLorcellulardevicesarenotsharedacrossmultipleSendPro

Tabletsystems.

l Customer-ownedwebfilteringdevicesorsoftware,aswellasSSLpacketinspectionshouldbe

disabledfortheseportsastheycanaffectperformanceorcouldpreventfunctionality.

Pitney Bowes User Guide June 2019 3

Ports and Communication Requirements

TheSendProTabletconnectionusestheseportsandprotocols.Thesystemwillrequireaccessthrough

yournetworkandfirewall.

Communications

l Allcommunicationisinitiatedfromthesystemviaports80(HTTP)and443(TLS).

l Allcommunicationsfromthesystemtotheback-endsystemareintheformofJSONmessages.

Ports

Port 443 (TLS)

l O/SupdatesandPitneyBowesApplicationSoftwareandRatesDataupdates

l WebServices

Port 53

l DNSlookup

IMPORTANT:

ITdepartmentsthatusea"rulesbased"methodforallowingspecificportstopasstrafficontheir

networkforport53,allowforbothUDPandTCPtraffictothisport.

Pitney Bowes User Guide June 2019 4

URL Information

TheseURLsmustbeaccessiblefromthedevice,withoutanyobstructions.Thisincludesbeingfreeof

anySSLpacketinspection,webfilteringdevicesorsoftwaremonitoring.Unlessindicatedotherwise,

theseURLsapplytoSendProTablet.

TolocatetheProduct Code Number (PCN)andthe7-digit serial number,checkthelabelonthe

rearofthetabletasshownhere.Notethattheserialnumberisblurredouthereforsecurityreasons.

Pitney Bowes User Guide June 2019 5

Required URLs

l Online Help-onlinesupportwebsite:

SendProTablet:



https://www.pitneybowes.com/us/support/products/sendpro-tablet-support.html(Port80)

l PB Web Services Support-usedbyseveralPitneyBowesapplicationsincludingShipping:



https://api.pitneybowes.com(Port443)



https://pitneybowes.okta.com(Port443)



http://microsoft.com/SoftwareDistribution/Server/SimpleAuthWebService(Port80)



http://mail.o365.pb.com(Port80)

Recommended URLs

WerecommendtheseURLsareleftopen,butifthispresentsasecurityissue,theycanremainblocked.

Theyareenabledbydefault.

l SendPro APIs (Pitney Bowes hosted shipping site)-ShippingTrackableLabelsWeb

ServicesSupport



https://api.pitneybowes.com(Port443)



https://foundation.us.sending.pitneybowes.com/(Port443)



https://shipping.sending.us.pitneybowes.com/(Port443)



https://sendpro.us.pitneybowes.com/addressbook(Port443)



https://sendpro.us.pitneybowes.com/preferences/costaccounts(Port443)



https://sendpro.pitneybowes.com/preferences/printing(Port443)



https://sendpro.pitneybowes.com/history(Port443)



https://integration.sending.us.pitneybowes.com/(Port443)



https://locations.sendpro.pitneybowes.com/(Port443)



https://uam.sendpro.pitneybowes.com/(Port443)



https://sending.us.pitneybowes.com/(Port443)



https://sendpro.pitneybowes.com/(Port443)

l Device Management



https://smb.pitneybowes.com(Port443)



https://play.google.com(Port443)

Pitney Bowes User Guide June 2019 6

FAQs

Question Answer

WhatOSdoesthisdevicerun? SendProTablet(SPTB)Android8.1

HowareupdatestotheAndroidOperatingSystem

performed?

UpdatesaremanagedbySamsungKnoxtool.

Whyarebothports80and443inuse?Pleasedetailwhat

informationisbeingsentoverport80andifitisrequired

ALLcriticalfundsrelatedorcoreshippingservicesonly

useport443.Someofthenon-criticalservicesuseport

80(examples:onlineread-onlyHelpSystemcontent,or

non-PitneyBowessitesfortrackingservicessite)

Whatcontrolsareinplacetoprotectthisdeviceagainst

network-basedmalwarethreats?

Controlsinclude:

l WhitelistofURLs

l TLS

l Onlyexecutesservicesneededtoperform

activities

l OSdistributionhasbeenoptimizedandlocked

down

Whatinformationisbeingsentandpresumablystoredat

PitneyBowes?

PitneyBowescollectspostalusagedatathatisrequired

forUSPSreporting.ThisincludesitemssuchasClassof

Mail,Weight,anduseofspecialservicefees.No

PersonalIdentifiableInformation(PII)iscollectedor

used.Wealsocollectmachinehealthinformationsuch

asSoftwareversionnumbers,errorsreported,etc.

Ifinformationisbeingstored,howisitbeingstored?Please

describetheprotectionsinplace.

Postalusageinformationisstoredinaspecial

applicationanddatabase,whichisreviewedbySendPro

TabletpriortoourPostageMeterApproval.Machine

HealthinformationisstoredinAmazonWebServices,

butisuploadedthroughaTLSconnectionand

authenticatedusingmachineresidentcredentials.Again,

noPIIinformationiscollectedorstoredthere.

Doesithaveafirewall? No

Whocontrolsthefirewallrules? Notapplicable

Howarethefirewallrulesconfigured? AllowonlytheportsHttp,TLSandDNS

Whatisthesecuritypatchprocess? SendProTabletsecuritypatchesareappliedby

emergencyupdatesviaPitneyBowesonly,andona

regularschedulethroughPitneyBowesservices.

Pitney Bowes User Guide June 2019 7

Question Answer

Whatisthesoftwareupdateprocess,andhowoftendoes

thisoccur?

Asrequiredwithperiodicfeatureadditionsandbugfixes

l Whatisthenetworktrafficflowtoandfromthe

SendProTabletsystem?

l Whatfirewallrulesneedtobeinplacetoallowthe

necessarycommunication?

l Outgoingcontactinitiated(nopush)utilizingTLS,

URLsprovidedbyPitneyBowesservices

l Outgoing-transactionaldata

l Incomingisbothtransactionaldataandfilesand

WebServices

CanyouidentifysuspiciousactivityaffectingSendPro

Tablet?

Yes.Anauditprocessexiststovalidatethefinancial

integrityofthesystem.Errorlogsareavailableandcan

beuploadedtothePitneyBowesdatacenter.

WhataretheaccesscontrolsinplacetosecureSendPro

Tablet?

Theapplicationaccessismanagedbythecustomer

usinganaccesscode.ThesystemoperatesinaKiosk

modewhereaccesstotheunderlyingAndroidoperating

systemisprevented.

Howdoyouauthenticateanindividualoraservice? TrackingLabels"Shipping"applicationaccessis

managedbythecustomerusingUserIDsandpasswords

toauthenticate.

Arethereaudittrailsinplace? Yes.Extensivelogsandallfinancialtransactionsare

auditedbythePitneyBowesinfrastructure.TheSendPro

Tabletlogsallerrorconditions,andmaintainsinkusage

logs,printusagelogs,etc.

Isdatastoredonthedevice? Yes.SendProTabletstorestransactionaldata,graphic

images,customerprofilesandsettings,files(rates,etc.).

Transactionalusagedataisuploadedandthendeleted

whenconfirmeduponreceiptbyPitneyBowes

InfrastructureoverTLSchannel.

Whatcontrolsprotectthedata? AllfilesanddatainterfaceutilizingTLS.Incomingdata

andfilesaresignedandverifiedpriortouse.Ifconsumed

bytheprinter,itisverifiedoneachuse.Ifusedbythe

application,itisverifiedonload.

Pitney Bowes User Guide June 2019 8

Pitney Bowes SendPro® Tablet Connectivity Guide

Brand: Pitney Bowes

Model: SendPro® Tablet

Type: Connectivity Guide

This manual is also suitable for

SendPro Tablet

Download PDF

report

Pitney Bowes SendPro® Tablet Connectivity Guide

This manual is also suitable for

Pitney Bowes SendPro® Tablet Connectivity Guide

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