Pitney Bowes SendPro® Tablet Connectivity Guide

Pitney Bowes
Brand
Pitney Bowes
Model
SendPro® Tablet
Type
Connectivity Guide

This manual is also suitable for

User Guide
SV63346 Rev. A
July 24, 2019
Shipping & Mailing
Postage devices
SendPro® Tablet
Connectivity Guide
Introduction 2
BasicInstallationRequirements 2
PowerOutletRequirements 2
AdvancedNetworkRequirements 3
PortsandCommunicationRequirements 4
URLInformation 5
FAQs 7
Introduction
TheSendProTabletisanewgenerationofficeshippingsystemfromPitneyBowesthatusesWi-Fi
connectionversusanold-styleanalogphoneline.Step-by-stepinstructionsareincludedwithyour
shipmentsothatyourSendProTabletdevicewillconnecttoPitneyBowesduringtheinstallation
process.
IfyourequestedourProfessionalService,yourinstallationwillbesupportedonsitebyatrainedPitney
Bowesprofessional.
Basic Installation Requirements
Inmostcases,youconnectyourdeviceasdescribedintheinstallationinstructionsincludedinthebox.A
wizardwilltakeyouthroughtheprocedureforsettinguptheWi-Ficonnection.
Youronlineconnectionprovidesyouquickpostagerefills,automaticrateupdatesandaccessto
additionalPitneyBowessupportservices.SendProTabletcanconnectyoutoyourpreferredcarriers
includingUSPS®,FedEx®andUPS®.
Power Outlet Requirements
Thestandardsystemrequiresaminimumof1electricoutletandupto3electricoutlets.
l SendProTabletprinter-oneelectricoutlet
l SendProTabletdockoneelectricoutlet
Pitney Bowes User Guide June 2019 2
Advanced Network Requirements
SendProTabletinitiatesallcommunication(viaHTTPorTLS),soitcansafelysitbehindmostcorporate
firewalls.
l High-speednetworkconnection
l SendProTabletsupports802.11nWiFiWPA,WPA-2PSK,WPA-802.1x(LEAP)protocols.It
currentlysupports2.4and5GHzfrequencyband.
l SendProTabletcommunicatestoexternalwebservicesviaHTTPoverPort80.
l SendProTabletcommunicatestoPitneyBowessecureserver(s)viaTLSoverport443.
l SendProTabletusesPort53forDNSlookup.
l PitneyBowesrequiresaminimumnetworkbandwidthof384kbps(upstreamanddownstream)to
operate,butwerecommend1Mbit/secforbestperformance.
l PitneyBowesrecommendsthatDSLorcellulardevicesarenotsharedacrossmultipleSendPro
Tabletsystems.
l Customer-ownedwebfilteringdevicesorsoftware,aswellasSSLpacketinspectionshouldbe
disabledfortheseportsastheycanaffectperformanceorcouldpreventfunctionality.
Pitney Bowes User Guide June 2019 3
Ports and Communication Requirements
TheSendProTabletconnectionusestheseportsandprotocols.Thesystemwillrequireaccessthrough
yournetworkandfirewall.
Communications
l Allcommunicationisinitiatedfromthesystemviaports80(HTTP)and443(TLS).
l Allcommunicationsfromthesystemtotheback-endsystemareintheformofJSONmessages.
Ports
Port 443 (TLS)
l O/SupdatesandPitneyBowesApplicationSoftwareandRatesDataupdates
l WebServices
Port 53
l DNSlookup
IMPORTANT:
ITdepartmentsthatusea"rulesbased"methodforallowingspecificportstopasstrafficontheir
networkforport53,allowforbothUDPandTCPtraffictothisport.
Pitney Bowes User Guide June 2019 4
URL Information
TheseURLsmustbeaccessiblefromthedevice,withoutanyobstructions.Thisincludesbeingfreeof
anySSLpacketinspection,webfilteringdevicesorsoftwaremonitoring.Unlessindicatedotherwise,
theseURLsapplytoSendProTablet.
TolocatetheProduct Code Number (PCN)andthe7-digit serial number,checkthelabelonthe
rearofthetabletasshownhere.Notethattheserialnumberisblurredouthereforsecurityreasons.
Pitney Bowes User Guide June 2019 5
Required URLs
l Online Help-onlinesupportwebsite:
SendProTablet:
o
https://www.pitneybowes.com/us/support/products/sendpro-tablet-support.html(Port80)
l PB Web Services Support-usedbyseveralPitneyBowesapplicationsincludingShipping:
o
https://api.pitneybowes.com(Port443)
o
https://pitneybowes.okta.com(Port443)
o
http://microsoft.com/SoftwareDistribution/Server/SimpleAuthWebService(Port80)
o
http://mail.o365.pb.com(Port80)
Recommended URLs
WerecommendtheseURLsareleftopen,butifthispresentsasecurityissue,theycanremainblocked.
Theyareenabledbydefault.
l SendPro APIs (Pitney Bowes hosted shipping site)-ShippingTrackableLabelsWeb
ServicesSupport
o
https://api.pitneybowes.com(Port443)
o
https://foundation.us.sending.pitneybowes.com/(Port443)
o
https://shipping.sending.us.pitneybowes.com/(Port443)
o
https://sendpro.us.pitneybowes.com/addressbook(Port443)
o
https://sendpro.us.pitneybowes.com/preferences/costaccounts(Port443)
o
https://sendpro.pitneybowes.com/preferences/printing(Port443)
o
https://sendpro.pitneybowes.com/history(Port443)
o
https://integration.sending.us.pitneybowes.com/(Port443)
o
https://locations.sendpro.pitneybowes.com/(Port443)
o
https://uam.sendpro.pitneybowes.com/(Port443)
o
https://sending.us.pitneybowes.com/(Port443)
o
https://sendpro.pitneybowes.com/(Port443)
l Device Management
o
https://smb.pitneybowes.com(Port443)
o
https://play.google.com(Port443)
Pitney Bowes User Guide June 2019 6
FAQs
Question Answer
WhatOSdoesthisdevicerun? SendProTablet(SPTB)Android8.1
HowareupdatestotheAndroidOperatingSystem
performed?
UpdatesaremanagedbySamsungKnoxtool.
Whyarebothports80and443inuse?Pleasedetailwhat
informationisbeingsentoverport80andifitisrequired
ALLcriticalfundsrelatedorcoreshippingservicesonly
useport443.Someofthenon-criticalservicesuseport
80(examples:onlineread-onlyHelpSystemcontent,or
non-PitneyBowessitesfortrackingservicessite)
Whatcontrolsareinplacetoprotectthisdeviceagainst
network-basedmalwarethreats?
Controlsinclude:
l WhitelistofURLs
l TLS
l Onlyexecutesservicesneededtoperform
activities
l OSdistributionhasbeenoptimizedandlocked
down
Whatinformationisbeingsentandpresumablystoredat
PitneyBowes?
PitneyBowescollectspostalusagedatathatisrequired
forUSPSreporting.ThisincludesitemssuchasClassof
Mail,Weight,anduseofspecialservicefees.No
PersonalIdentifiableInformation(PII)iscollectedor
used.Wealsocollectmachinehealthinformationsuch
asSoftwareversionnumbers,errorsreported,etc.
Ifinformationisbeingstored,howisitbeingstored?Please
describetheprotectionsinplace.
Postalusageinformationisstoredinaspecial
applicationanddatabase,whichisreviewedbySendPro
TabletpriortoourPostageMeterApproval.Machine
HealthinformationisstoredinAmazonWebServices,
butisuploadedthroughaTLSconnectionand
authenticatedusingmachineresidentcredentials.Again,
noPIIinformationiscollectedorstoredthere.
Doesithaveafirewall? No
Whocontrolsthefirewallrules? Notapplicable
Howarethefirewallrulesconfigured? AllowonlytheportsHttp,TLSandDNS
Whatisthesecuritypatchprocess? SendProTabletsecuritypatchesareappliedby
emergencyupdatesviaPitneyBowesonly,andona
regularschedulethroughPitneyBowesservices.
Pitney Bowes User Guide June 2019 7
Question Answer
Whatisthesoftwareupdateprocess,andhowoftendoes
thisoccur?
Asrequiredwithperiodicfeatureadditionsandbugfixes
l Whatisthenetworktrafficflowtoandfromthe
SendProTabletsystem?
l Whatfirewallrulesneedtobeinplacetoallowthe
necessarycommunication?
l Outgoingcontactinitiated(nopush)utilizingTLS,
URLsprovidedbyPitneyBowesservices
l Outgoing-transactionaldata
l Incomingisbothtransactionaldataandfilesand
WebServices
CanyouidentifysuspiciousactivityaffectingSendPro
Tablet?
Yes.Anauditprocessexiststovalidatethefinancial
integrityofthesystem.Errorlogsareavailableandcan
beuploadedtothePitneyBowesdatacenter.
WhataretheaccesscontrolsinplacetosecureSendPro
Tablet?
Theapplicationaccessismanagedbythecustomer
usinganaccesscode.ThesystemoperatesinaKiosk
modewhereaccesstotheunderlyingAndroidoperating
systemisprevented.
Howdoyouauthenticateanindividualoraservice? TrackingLabels"Shipping"applicationaccessis
managedbythecustomerusingUserIDsandpasswords
toauthenticate.
Arethereaudittrailsinplace? Yes.Extensivelogsandallfinancialtransactionsare
auditedbythePitneyBowesinfrastructure.TheSendPro
Tabletlogsallerrorconditions,andmaintainsinkusage
logs,printusagelogs,etc.
Isdatastoredonthedevice? Yes.SendProTabletstorestransactionaldata,graphic
images,customerprofilesandsettings,files(rates,etc.).
Transactionalusagedataisuploadedandthendeleted
whenconfirmeduponreceiptbyPitneyBowes
InfrastructureoverTLSchannel.
Whatcontrolsprotectthedata? AllfilesanddatainterfaceutilizingTLS.Incomingdata
andfilesaresignedandverifiedpriortouse.Ifconsumed
bytheprinter,itisverifiedoneachuse.Ifusedbythe
application,itisverifiedonload.
Pitney Bowes User Guide June 2019 8
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Pitney Bowes SendPro® Tablet Connectivity Guide

Pitney Bowes
Brand
Pitney Bowes
Model
SendPro® Tablet
Type
Connectivity Guide
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