OWNER'S MANUAL
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You are the proud owner of an iGO electric bike.
We have taken great care to create an incredible product and hope you enjoy riding it as much as we enjoyed creating it.
The bike is equipped with electronic pedal assistance which provides a completely new cycling experience. We
encourage you to take the time to familiarize yourself with all the functions and capabilities that are now available to
you - please read this comprehensive guide carefully before riding your new electric bike. Whether you ride to commute,
to go shopping or just ride for riding’s sake, you will do so in comfort and confidence on your new iGO electric bike.
If you want to know more about your electric bike or discover tips and hints to get the most
out of any ride, consult the ever expanding wealth of knowledge available at:
www.assist.igoelectric.com
We wish you many happy rides with your new electric bike.
CONGRATULATIONS
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FRAME SERIAL NUMBER
The serial number is located on the frame at the
bottom of the headtube (above the front wheel)
my serial number is:
--------------------------------------------------
You can now register your bike at:
register.igoelectric.com
Your electric bike may differ from the
illustrations in this manual.
iGO highly recommends having the
electric bike assembled and adjusted by
a professional bicycle technician.
Note:
iGO Electric reserves the right to make changes without
notice to design(s) and / prices listed in this manual.
This manual has be compiled with great care. iGO
can not be held responsible for any inaccuracies.
igoelectric.com
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TABLE OF CONTENTS
iGO CONNECT
About iGO Connect
Download
Connecting Your Bike To The Bluetooth App
The App Menu
Pre-Set Riding Profiles
Customizing And Creating Your Own Riding Profiles
Off Road Mode
iGO DRIVE
About iGO Drive
Display And Functions
Operating The Display Unit
What Is Pedal Assistance?
Cadence Sensing
Torque Sensing
Walk Assist
Throttle
Removing The Throttle
Remove/Install Battery (Aspire)
Remove/Install Battery (Discovery And Outland)
Remove/Install Battery (The Royal)
iGO DRIVE (CONT.)
Charging The Battery
Maintaining Battery Performance And
Storage Information
Battery Range And Capacity
Important Battery Safety Information
Electronics Access Port (EAP)
Controller And Weatherproof Connectors
NON ELECTRIC COMPONENTS
The Groupset
About Gears And Shifting
Shimano Trigger Shifters
SRAM Trigger Shifters
Shimano Dual Drops
Disc Brake Alignment
How To Bed In New Disc Brake Pads
Adjusting Mechanical Disc Brakes Or Cable Actuated
Hydraulic Brakes
Adjusting Hydraulic Disc Brakes
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NON ELECTRIC COMPONENTS (CONT.)
Adjustability And iGO Ergofit
Adjusting The Seat Height
Adjusting The Saddle Position
Adjusting The Handlebars (Satori Stem)
Installing The Handlebars (4 Bolt Stem)
Rear Wheel Removal And Installation
Tire Pressure
Adjusting The Suspension Fork
FOLDING FRAME
Adjusting The Handlebar Position (Folding Stem)
Folding / Unfolding
Safety Catches
iGO ASSIST
What Is iGO Assist?
How To Access iGO Assist
Diagnostics And Warning Codes
Advanced Diagnostics
Parts And Accessories
Servicing
Cleaning
Attention
REGISTER YOUR BIKE
WARRANTY
Each chapter of this manual is relevant to all iGO 'connected' electric bikes except where indicated in the page header.
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page 63
page 64
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iGO CONNECT
ABOUT iGO CONNECT
The iGO connect app will allow a greater
functionality enhancing the ride experience to
any of the iGO connected bike models.
DOWNLOAD
The iGO connect app is available on Apple’s App
Store for IOS devices and the Google Play Store for
Android. Search for "iGO Connect" and install the app.
search for ‘iGO Connect’ and install on your mobile device
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iOS
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Tap the menu icon (or swipe inwards
from the left side of the screen)
to reveal the menu options.
iGO CONNECT
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BLUETOOTH CONNECTION INDICATOR
MENU ICON
SPEEDOMETER
RIDING PROFILE INDICATOR
VOLTAGE
CURRENT
ASSIST LEVEL
POWER OUTPUT
WATT METER
NOTIFICATION DASHBOARD
BATTERY LEVEL
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CONNECTING YOUR iGO ELECTRIC
BIKE TO THE BLUETOOTH APP
1. Turn on the main power of your iGO electric bike
from the bikes main handlebar mounted display.
2. Open the app on your mobile device and click
on ‘Bluetooth Connections’ (in Menu).
3. The app will detected compatible electric bikes
within range. Select your iGO electric bike
from the list, and you are ready to ride.
If you don’t see the eBike connection
press the scan button.
Note:
After 3 minutes of of inactivity, the bikes display will
power off to conserve energy. This will also cause your
bike to loose Bluetooth connection with the app.
(To change the ‘auto off’ setting of your electric
bikes display, refer to the displays ‘Parameter
settings’ instructions found in the ‘Display &
Functions’ chapter of this user manual).
iGO CONNECT
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SETTINGS
Select this from the menu list to open a page with options to switch between riding profiles, toggle between metric
(kilometers) or imperial (miles) units, or further customize any riding profile using the ‘advanced’ settings.
The ‘back’ button will return you to the previous screen.
START SIMULATION
This function will allow you to familiarize yourself with the functions and capabilities of the iGO
Connect app when not riding your electric bike. By selecting this menu item you can interact with
a simulation of the app functions without affecting the settings of your iGO electric bike.
CHANGE LANGUAGE
Click to select and set your preferred language from the options presented in the list.
iGO ASSIST
The quick access link to iGO’s ever expanding knowledge base; including user
manuals, video help, FAQ, live chat and email/phone support.
iGO CONNECT
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iGO CONNECT PRE-SET RIDING PROFILES
There are 3 pre-set riding profiles to chose between:
Economy Lower motor reaction time between
power assist levels. For those who
are either learning to ride an electric
bike or prefer slower transitions in
order to maximize battery life.
Standard Standard reaction time between power assist
levels. For those who desire a balanced
amount of speed vs battery economy.
Sport Increased reaction time between
power assist levels. For those
who demand a quicker ride.
These profiles have a direct affect on the power
assist levels of your electric bike (controlled from
the display unit on the electric bike handlebar)
and will change the way your electric bike
reacts as you pedal or use the throttle.
iGO CONNECT
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CUSTOMIZING AND CREATING YOUR OWN RIDING PROFILES
Custom riding profiles can be created and saved on your app. To do this:
1. Select one of the existing riding profile as your starting point.
2. click the ‘advanced’ button.
3. Move the slider to increase/decrease the acceleration delay...
a larger number of milliseconds will increase the time taken for the motor to accelerate (a slower acceleration)
a smaller number of milliseconds will decrease the time taken for the motor to accelerate (a faster acceleration)
4. When you have your desired value click ‘save new profile’
5. name your custom profile and click ‘save’
Clicking the ‘back’ button will return to the speedometer view. Your custom ride
profile will be engaged and shown on the ‘riding profile indicator’.
Note:
To delete any custom riding profile, simply open the settings page, then press and hold your finger on a
riding profile until the profile’s settings appear. Clicking ‘remove’ will bring up a prompt to confirm you want
to permanently remove the custom profile. (Remove is not an option for the pre-installed riding profiles.).
You must be completely stopped in order to change from one riding profile to another. As you
change your profile, the app will indicate when it is ready for you to ride. If the bikes moves
during this process, a message indicating this movement will prompt you to try again.
iGO CONNECT
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OFF ROAD MODE
Off road Mode will increase the maximum speed of your iGO connected electric bike from 32 km/
hr (20 mph) to 45 km/hr (28 mph). Take care to engage this mode only where permitted by
local regulations, or when your electric bike is being operated on private property.
Swiping inwards from the right side of the screen will open the ‘Off Road Mode’ access panel. Swiping from the screen
center to the right will hide the Off Road Mode access panel when you want to have full view of the speedometer.
Pressing ‘Enable Off Road Mode’ in the access panel will engage Off Road Mode*
Pressing ‘Disable Off Road Mode’ in the access panel will disengage Off Road Mode,
reverting the electric bike assist settings to the last ride profile.
iGO CONNECT
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*Off Road Mode can be engaged even when the bike is
in motion, however you will be prompted to confirm you
have read and agree with the iGO disclaimer the first
time you engage this mode in each riding session. We
highly suggest that if you intend to use Off Road Mode
during your ride, swipe to open the Off Road Mode
access panel immediately after turning the app on and
click to agree with the iGO disclaimer before riding.
iGO CONNECT
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iGO DRIVE
ABOUT iGO DRIVE
The iGO Drive is a Bluetooth enabled electric
platform, consisting of a highly sophisticated North
American controller, TFT color display with haptic
feedback, powerful rear hub motor, and weatherproof
connectors with quick change wiring harness.
It is triggered by the bikes electronic sensor
array and thumb throttle*, drawing power
from a high capacity lithium battery pack.
Note:
Extended features of the iGO Drive are
available through the iGO Connect App.
DISPLAY AND FUNCTIONS
The battery must be installed in the electric
bike for the display to function.
Make sure that the battery is securely
locked into the bike.
It is recommended to remove and securely store
the key when you are riding your electric bike.
The display unit of your iGO electric bike has a
TFT Color screen and haptic feedback buttons.
*sensor and throttle configuration are dependent on the bike model.
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iGO DRIVE
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M
POWER BUTTON
MODE BUTTON
WARNING DISPLAY
POWER ASSIST LEVEL (PAS)
SPEEDOMETER / AVERAGE SPEED / MAXIMUM SPEED
SMART BATTERY INDICATOR
ACTUAL VOLT
'–' BUTTON
'+' BUTTON
ODOMETER
TRIP DISTANCE
RIDING TIME
LIGHTS (ON/OFF) ICON
POWER METER
ACTUAL WATTS
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OPERATING THE DISPLAY UNIT
Power on/off
Turn the power on or off by pressing the power button on the bottom of the unit for 2 seconds
(the APT display manual states 1 second. Is there a need to change from that?)
The display is also be set to turn off after a set period of inactivity to conserve energy (see section ‘parameter settings’).
Pedal assist levels
Your iGO electric bike will always power on to ‘0’. At this level no power is provided to the throttle or to the pedal assist.
To increase the level of assistance press the ‘+’ button. As the assistance numbers increase 1, 2, 3…
etc. the power of the assistance will also increase. To reduce the level of assistance simply press the ‘-‘
button. (You will feel a vibration from the haptic feedback to confirm each press of the button.)
Lights and display backlight on/off
To turn the headlight, rear light, and display backlight on or off press and hold the ‘+’ button for 2 seconds.
Speed and distance modes
A short press on the power button will toggle between - trip / time /
odometer / average speed / max speed - on the display
Reset speed and distance
To reset - average speed / max speed / trip / time - back to zero press and hold the
‘+’ & ‘-‘ buttons for 2 seconds. (The main odometer will not be reset.)
iGO DRIVE
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Parameter settings
Press and hold the ‘M’ button on the bottom of the display for 2 seconds then release to enter the
parameter settings menu. The ‘+’ or ‘-‘ buttons will be used to change each parameter settings.
Tapping ‘M’ will advance to the next menu item in this order:
SYSTEM: press ‘+’ or ‘-‘ to toggle between metric / imperial
BRIGHTNESS press ‘+’ to increase the display brightness or ‘-‘ to decrease the display brightness
AUTO OFF: press ‘+’ or ‘-‘ to change the length of time before the display powers off - to conserve energy.
(Chose from 1 to 9 minutes or ‘off’ to disable this feature.)
BATTERY VOLTAGE: Will show:
36v (Aspire electric bikes)
48v (Discovery, Outland, and The Royal electric bikes)
BATTERY INDICATOR: Always leave this setting on ‘voltage’
MORE: (password protected) functions within this section are not programmed by the consumer
to quit the parameter settings menu press and hold the ‘M’ button on the bottom of the display for 2 seconds.
Note:
The menu will automatically quit after 30 second of inactivity.
The menu will automatically quit when you start riding.
For safety reasons you cannot change settings while riding
iGO DRIVE
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WHAT IS PEDAL ASSISTANCE?
Pedal assistance is the way an electric bicycle enhances
- or magnifies - the effort exerted by the rider on each
pedal stroke. This will allow the rider to travel further
or faster while exerting the same effort, or simply
enjoy a more relaxed ride while using less energy
and effort. The amount of assistance provided by
the motor (how much a riders effort is magnified) is
indicated by the PAS level number: 0, 1, 2, 3, 4… etc.
iGO electric bicycles are equipped with multiple
levels of electronic pedal assistance. The
assist level is shown and controlled using the
display unit located on the handlebar.
As a rule, a lower PAS number will indicate the motor
is providing less assistance (ideal for flat roads, paths,
light assistance) and a higher PAS number will indicate
an increased assistance from the motor (for when you
are riding up a steep incline, into a strong headwind,
carrying a heavy load, or just want a more relaxing ride).*
PAS level 0 will disengage all assistance when
pedalling, allow the bike to be ridden as a standard
non electric bicycle. The display’s onboard computer,
lights, etc. will continue to be functional but the
motion of the bicycle will rely solely on the riders
effort. (For your safety iGO electric bicycles default to
power assist 0 each time the bike is powered on.)
When pedal assistance is engaged (PAS level 1
and up) the response of the motor - the ‘feel’ of
the ride - is directed by the type of sensor on the
bicycle and fine tuned by selecting or customizing a
riding profile within the iGO Connect app (read the
iGO Connect chapter in this user manual for more
information about setting and using riding profiles).
*The motor will draw more power from the battery
at a higher level of assistance. Extending the range
of the battery can be achieved by reducing the level
of assist used. Understanding the efficient use of
bikes gears to complement pedal assist levels will
allow for a smoother riding experience, can extend
the range of the battery and has an added benefit
of exerting less stress on bike components allowing
them to last longer before requiring replacement.
iGO DRIVE
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CADENCE SENSING
Pedal assist with cadence sensor allow the rider
to have assistance as soon as the rider begins to
pedal and for as long as the rider continues to
pedal. The sensor is located in the bottom bracket,
weather-proofed and away from potential harm or
tampering. It uses up to 32 optic sensor points to
let the system know when the rider has started or
stopped pedalling making it extremely efficient and
fluid in the systems ability to deliver assistance.
TORQUE SENSING
Pedal assist with a torque sensor enables the system
to provide measured assistance based on the riders
effort. The sensor is located in the bottom bracket,
weather-proofed and away from potential harm or
tampering. The sensor uses pressure and strain gauges
to measure the effort that the rider is putting into the
pedals and provides the required assistance to ensure
a smooth and comfortable balance. The more difficult
the terrain, the more effort the rider puts into the
pedals, the more the system assists and vice versa.
WALK ASSIST
USE CAUTION WHEN ENGAGING THIS FEATURE
AND ENSURE THAT YOU ARE IN CONTROL OF THE
BICYCLE BEFORE OPERATING WALK MODE
Walk Assist mode enables the bike to “walk” beside
the rider at 6km/h. This feature is practical for
walking the bike up-hill, when guiding on to a bike
rack or carrier as well as when advancing with the
bike over any surface that may be difficult to pull/
push the bike through (mud, snow, sand, etc)
To enable walk mode:
1. stand beside the bike with both hand
on the handlebar/brakes.
2. press and hold the “-“ button for 3 seconds
The bike will then move forward at 6 km/h
for as long as the ‘-‘ button is held.
To disengage walk assist simply release the ‘-‘
button (pulling on either brake lever to engage
the motor-cut off will also disable the bike).
iGO DRIVE
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THROTTLE
The On Demand Thumb Throttle can be used at any time
that pedal assist is engaged (PAS level 1 and up). Pushing
down on the the throttle will provide an immediate
boost of acceleration to the bike (whether pedalling
or not). The bicycle will continue to accelerate until
the throttle is released or when the bicycle reaches its
maximum assist speed limit. If the throttle is held down
while at maximum assist speed the bicycle will continue
to cruise at this speed but no additional acceleration
will occur until the speed drops below the limit.
(For rider safety the throttle is inactive when
the electric bike is in PAS level 0.)
Note:
Sudden bursts of acceleration - especially from
a stationary position - can exert extra stress on
components. Selecting the correct gear and pedalling
to build up momentum before engaging the throttle to
accelerate will extend the life of your bicycle components
iGO DRIVE
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