HP ScanJet Pro 4500 fn1 Network Scanner Owner's manual

User Guide

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ScanJet Pro 4500 fn1 Network Scanner

www.hp.com/support/sj4500fn1

HP ScanJet Pro 4500 fn1 Network Scanner

User Guide

Copyright and license

L.P.

Reproduction, adaptation or translation

without prior written permission is prohibited,

except as allowed under the copyright laws.

The information contained herein is subject to

change without notice.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products and

services. Nothing herein should be construed

as constituting an additional warranty. HP shall

not be liable for technical or editorial errors or

omissions contained herein.

Trademark credits

ENERGY STAR

®

and the ENERGY STAR

®

mark are

registered U.S. marks.

Microsoft®, Windows®, Windows® XP, and

Windows Vista® are U.S. registered trademarks

of Microsoft Corporation.

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authorized copying only. Don't steal music.

OS X is a trademark of Apple Inc., registered in

the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered

in the U.S. and other countries.

Edition 4, 7/2020

Table of contents

1 Product overview .......................................................................................................................................... 1

Product views ........................................................................................................................................................ 1

Front view ............................................................................................................................................ 1

Back view ............................................................................................................................................. 2

Serial number and product number location ...................................................................................... 2

Touch-panel view ................................................................................................................................ 3

Touch screen menu structure ........................................................................................... 3

Buttons on the touch panel .............................................................................................. 3

2 Product specifications ................................................................................................................................... 5

Technical specifications ......................................................................................................................................... 5

Supported operating systems ............................................................................................................................... 6

Product dimensions ............................................................................................................................................... 6

Power consumption, electrical specifications and acoustic emissions ................................................................ 6

Operating environment range ............................................................................................................................... 6

Product hardware setup and software installation .............................................................................................. 8

Hardware setup ................................................................................................................................... 8

How to get software updates ............................................................................................................. 8

Product Features ................................................................................................................................................... 9

Scanner software (Windows) .............................................................................................................................. 10

HP Scan software .............................................................................................................................. 10

HP Scanner Tools Utility .................................................................................................................... 10

HP TWAIN ........................................................................................................................................... 10

ISIS ..................................................................................................................................................... 10

WIA ..................................................................................................................................................... 10

Scanner software (OS X) ...................................................................................................................................... 11

HP Easy Scan ..................................................................................................................................... 11

HP Utility ............................................................................................................................................ 11

Embedded Web Server ........................................................................................................................................ 11

Sleep Mode and auto-off settings ....................................................................................................................... 11

ENWW iii

3 Use the scanner ........................................................................................................................................... 13

Load originals ...................................................................................................................................................... 13

Document loading tips ...................................................................................................................... 13

Supported paper sizes ...................................................................................................................... 15

Load paper in the Automatic Document Feeder (ADF) input tray .................................................... 16

Introduction .................................................................................................................... 16

Required guidelines before loading documents ............................................................ 16

Method to load documents ............................................................................................. 17

Load same-sized documents ......................................................................................... 17

Load documents on the scanner glass ............................................................................................. 18

Start a scan from the hardware .......................................................................................................................... 19

Scan to a computer ........................................................................................................................... 19

Scan to a network location ............................................................................................................... 19

Use the scanning software (Windows) ................................................................................................................ 19

Work with scan shortcuts .................................................................................................................. 19

View scan shortcuts ........................................................................................................ 20

Create scan shortcuts ..................................................................................................... 20

Modify shortcuts (Windows only) ................................................................................... 20

Scan to a picture (Windows) .............................................................................................................. 20

Scan to a PDF (Windows) ................................................................................................................... 20

Scan text for editing (OCR) (Windows) .............................................................................................. 21

Scan to Email (Windows) ................................................................................................................... 21

Send to cloud (Windows) ................................................................................................................... 21

Scan long or extra-long documents (Windows) ............................................................................... 22

Detect multi-feeds ............................................................................................................................ 22

Everyday Scan ................................................................................................................................... 22

Filter out color from a document (color dropout) (Windows) .......................................................... 22

Automatically detect page size (Windows) ...................................................................................... 23

Automatically detect color (Windows) ............................................................................................. 23

Scan using text-enhanced black and white mode (Windows) .......................................................... 23

Automatically straighten scanned images (Windows) ..................................................................... 23

Scan by using other scan software (Windows) ................................................................................. 24

Use the scanning software (OS X) ....................................................................................................................... 25

HP Easy Scan (OS X) ........................................................................................................................... 25

Scan from other applications (OS X) ................................................................................................. 25

Mobile scan ........................................................................................................................................ 25

Scanning tips ....................................................................................................................................................... 25

Optimize scanning and task speeds ................................................................................................. 25

Scanning fragile originals ................................................................................................................. 26

iv ENWW

4 Care and maintenance .................................................................................................................................. 27

Test and calibrate the touch screen .................................................................................................................... 28

Clean the product ................................................................................................................................................ 29

Clean the scanner glass .................................................................................................................... 29

Clean the scanning strips .................................................................................................................. 30

Replace parts ....................................................................................................................................................... 31

Replace the separation rollers and cover ......................................................................................... 31

Replace the pick up roller module .................................................................................................... 33

Order maintenance and scanning supplies ......................................................................................................... 34

5 Solve problems ........................................................................................................................................... 35

Basic troubleshooting tips .................................................................................................................................. 36

Test the scanner .................................................................................................................................................. 37

Reset the scanner ................................................................................................................................................ 38

Scanner installation troubleshooting ................................................................................................................. 39

Check the cables ................................................................................................................................ 39

Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) ....................................... 39

Power issues ........................................................................................................................................................ 41

Scanner lamp stays on ...................................................................................................................... 41

Check that the scanner has power .................................................................................................... 41

Scanner will not turn on .................................................................................................................... 41

Paper jams ........................................................................................................................................................... 42

Clear paper jams in the automatic document feeder (ADF) ............................................................. 42

An item loaded in the scanner jams repeatedly ............................................................................... 43

Paper feed issues ................................................................................................................................................ 44

Paper jamming, skewing, misfeeds, or multiple-page feeds .......................................................... 44

Paper does not feed from the scanner ............................................................................................. 44

Automatic document feeder (ADF) does not feed paper ................................................................. 44

Originals are curling up in the scanner output tray. ......................................................................... 45

Image quality problems ...................................................................................................................................... 46

Vertical colored stripes appear on the printed page ........................................................................ 46

Scanned images are not straight ...................................................................................................... 46

The scanned images have streaks or scratches ............................................................................... 46

Scanned image is fuzzy ..................................................................................................................... 46

The scan is completely black or completely white ........................................................................... 46

The bottom of the scanned image is cut off ..................................................................................... 46

Scanner operation problems ............................................................................................................................... 47

Connection issues ............................................................................................................................. 47

Check the USB connection .............................................................................................. 47

Check the ethernet connection ....................................................................................... 48

Check the wireless connection ....................................................................................... 48

ENWW v

Buttons are not working properly .................................................................................................... 48

Scanner buttons are not working correctly ................................................................... 48

Touch screen display issues .............................................................................................................. 49

The touch panel is having display issues or scanner buttons are not working as

expected .......................................................................................................................... 49

Scanning performance issues ........................................................................................................... 49

Scanner does not scan immediately .............................................................................. 49

Scanner is scanning items very slowly ........................................................................... 49

Scanner scans only one side of a two-sided page ......................................................... 49

Scanned pages are missing at the scan destination ...................................................... 49

Scanned pages are out of order at the scan destination ............................................... 49

Scan files are too large ................................................................................................... 50

Issues with text recognition (OCR) .................................................................................................... 50

Issues with text recognition (OCR) (Windows) ............................................................... 50

E-mail problems ................................................................................................................................ 51

Validate the SMTP gateway address .............................................................................. 51

Additional troubleshooting ................................................................................................................................. 52

Index ............................................................................................................................................................. 53

vi ENWW

1 Product overview

This User Guide covers important information about the HP ScanJet Pro 4500 fn1 network scanner.

●

Product views

For more information, go to

www.hp.com/support/. Click Troubleshooting. Enter the scanner name (HP

ScanJet Pro 4500 fn1 network scanner), and then click Search.

HP’s all-inclusive help for this product includes the following:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

Product views

This section describes the physical components of the HP ScanJet Pro 4500.

Front view

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1. Paper guides

2. Document input tray

3. Output stopper

4. Document output tray

5. Touch panel

Back view

1

3

2

1. LAN port

2. USB port

3. Power connector

Serial number and product number location

The serial and product numbers are located on the bottom of the scanner.

Figure 1-1 Serial number and product number

2

1

1. Product number 2. Serial number

2 Chapter 1 Product overview ENWW

Touch-panel view

Touch screen menu structure

Use the buttons on the touch panel to start or cancel a scan, and to power the unit on and off.

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54

Callout Description

1Ready

2 Starts a scan to a connected computer

3 Starts a scan to an email address

4 Starts a scan to a network folder

5 Network connection status

6 Settings

Buttons on the touch panel

Use the buttons on the touch panel to start or cancel a scan, and to power the unit on and off.

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ENWW Product views 3

Callout Name Description

1

?

Help

2

Home

3

Back

4

Power/Sleep

5 Touch panel

4 Chapter 1 Product overview ENWW

2 Product specifications

Technical specifications

Automatic document feeder specifications:

Name Description

Input tray capacity

50 sheets of 75g/m

2

(20 lb)

Minimum paper size 148 x 51 mm (5.8 x 2 in)

Maximum paper size 3100 x 216 mm (122 x 8.5 in)

Minimum paper weight

45 g/m

2

(12 lb)

Maximum paper weight

120 g/m

2

(32 lb)

Minimum paper guiding space 51 mm (2 in)

ENWW Technical specifications 5

Supported operating systems

Supported operating systems Windows 7

Windows 8

Windows 8.1

Windows 10

OS X El Capitan 10.11

Product dimensions

Table 2-1 Product dimensions

Product Height Depth Width Weight

HP ScanJet Pro 4500 fn1 145 mm (5.7 in) 387 mm (15.2 in) 520 mm (20.5 in) 5.97 kg (13.16 lb)

Power consumption, electrical specifications and acoustic

emissions

Power usage drops significantly while in Ready or Sleep mode, which saves natural resources and saves

money without affecting the high performance of this product.

AC power FB scan Duplex ADF scan

300dpi 600dpi 300dpi 600dpi

AC110V 8.47 W 8.26 W 15.2 W 10.5 W

AC230V 8.80 W 8.70 W 15.3 W 11.9 W

Power Sleep mode Off

AC110V 1.64 W 0.052 W

AC230V 1.66 W 0.062 W

Operating environment range

This product is intended to be supplied by a Listed Power Unit, marked with LPS or Limited Power Source.

The power supply is rated 100–240V~, and has a DC output of 32 Vdc, 1.56 A, 50 W.

Name Description

Temperature Operating the scanner: 10° to 35° C (50° to 95° F)

Storage: -40° to 60° C (-40° to 140° F)

6 Chapter 2 Product specifications ENWW

Name Description

Relative humidity Operating the scanner: 15% to 80% non-condensing 10° to 35° C (50° to 95° F)

Storage: up to 90% at 30° to 60° C (86° to 149° F)

ENWW Operating environment range 7

Product hardware setup and software installation

Hardware setup

For basic setup instructions, see the Installation Guide that came with the scanner. For additional

instructions, go to HP support on the Web.

Go to

www.hp.com/support for HP's all-inclusive help for the scanner. Find the following support:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

How to get software updates

For the latest software updates, see www.hp.com/support, select your location, click Drivers and

Downloads, and then search on your product name or number.

8 Chapter 2 Product specifications ENWW

Product Features

Resolution

●

1200 pixels per inch (ppi) for Flatbed scanning

●

600 pixels per inch (ppi) for Automatic Document Feeder

scanning

Memory

●

1 GB

Environmental features

●

By default, device enters Sleep Mode after 15 minutes of

inactivity

●

High content of recyclable components and materials

●

ENERGY STAR® qualified

Paper-handling

●

Document feeder: Holds up to 50 sheets of 75 g/m

2

(20 lb)

paper

●

Two-sided scanning: Two-sided documents scan in a single

pass

●

HP EveryPage Ultrasonic: Detects when multiple pages

feed through simultaneously

ENWW Product Features 9

Scanner software (Windows)

The HP ScanJet Pro 4500 fn1 comes with a variety of Windows scanning software and drivers, including

HP Scan.

HP Scan software

Perform scans using your HP ScanJet Pro 4500 fn1 scanner.

HP Scanner Tools Utility

Use the HP Scanner Tools Utility to search the scanner's power management settings and status. To find

information about scanner settings, please refer to the Help file.

HP TWAIN

HP TWAIN provides a software interface between imaging/scanning hardware and TWAIN compliant software

applications. Not all TWAIN-compliant software works in the same way, so consult the software

documentation for details on how to acquire scans.

ISIS

ISIS (Image and Scanner Interface Specification) provides a software interface between imaging/scanning

hardware and software applications. ISIS drivers provide a consistent interaction with all ISIS-compliant

scanners.

WIA

WIA provides a software interface between imaging/scanning hardware and WIA-compliant software

applications. Not all WIA-compliant software works in the same way, so consult the software documentation

for details on how to acquire scans.

10 Chapter 2 Product specifications ENWW

Scanner software (OS X)

This scanner is compliant with Apple AirPrint-Scan functionality. Without installing any additional software,

you can scan using Image Capture or other ICA-compliant applications.

To take advantage of all features of your scanner, HP recommends installing the HP provided scan solution,

including HP Easy Scan and HP Utility.

HP Easy Scan

Scan documents and photos, and manage scan shortcuts.

HP Utility

The Maintenance pane in HP Utility displays the scanner usage, maintenance history, and notifies the user

when maintenance is due. The notification displays in HP Utility when the Maintenance pane is selected.

Embedded Web Server

The product is equipped with an Embedded Web Server, which provides access to information about product

and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer,

Mozilla Firefox, or Google Chrome.

The Embedded Web Server resides on the product. It is not hosted on a network server.

The Embedded Web Server provides an interface to the product that anyone who has a network-connected

computer and a standard Web browser can use. No special software is installed or configured, but you must

have a supported Web browser on your computer. To gain access to the Embedded Web Server, type the IP

address for the product in the address line of the browser. (To find the IP address, touch the Network icon in

the top right corner of the home screen, and then touch Wired (LAN).

Sleep Mode and auto-off settings

By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn off automatically

after two hours of inactivity to conserve power.

Windows: To change the default auto-off settings, use the Touch Panel or Embedded Web Server.

OS X: To change the default auto-off setting use the Energy Pane.

1. Start HP Utility.

2. Click the Energy icon.

3. Select a Lamp Mode setting.

4. Select an auto-off time setting from the Automatically power off the scanner: drop down box.

ENWW Scanner software (OS X) 11

12 Chapter 2 Product specifications ENWW

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