Wildix SUPERVISION User manual

Brand: Wildix

Model: SUPERVISION

Type: User manual

Wildix SUPERVISION is a versatile device that allows you to effortlessly manage your phone calls, contacts, and messages. With its intuitive interface, you can quickly access your personal phonebook, make and receive calls, and check your voicemail. The device also includes a range of advanced features, such as call forwarding, call waiting, and video conferencing.

Whether you're in the office or on the go, Wildix SUPERVISION can help you stay connected and productive. Here are just a few of the possible use cases for this powerful device:

• Manage your business calls: Wildix SUPERVISION makes it easy to manage your business calls, with features like call forwarding, call waiting, and voicemail. You can also use the device to set up conference calls, so you can easily collaborate with colleagues and clients.

Whether you're in the office or on the go, Wildix SUPERVISION can help you stay connected and productive. Here are just a few of the possible use cases for this powerful device:

SuperVision User Guide

Page 3 of 24

1 – People (personal phonebook)

2 – Wildix Phone app

3 – Applications folder

4 – Chrome browser

5 – Phone settings

6 – Notification drawer and status bar

First time login

Change language

Go to SuperVision -> -> Settings Personal Language & input

Tap Language

Select the language from the list

Network connection

Go to SuperVision -> Settings Wireless & networks

Select the network:

Ethernet

Wi-Fi

Ethernet

-> enable the optionEthernet

: the phone automatically receives the IP address from the DHCP ServerIP address

SuperVision User Guide

Page 4 of 24

In case the phone has not received an IP address automatically, you can set up the Static IP:

Go to select Ethernet Ip mode -> static

Enter the IP address manually

Wi-Fi

-> enable the optionWi-Fi

Select the Network from the list and enter the password (if necessary)

Tap Connect

Use your Collaboration credentials to access the App:

: PBX IP address or domain name Domain

Note: After the phone has booted, the Phone app opens automatically.

SuperVision User Guide

Page 6 of 24

Set your status to DND / Away and set expiry time for this status (optional)

Set the status message (optional)

Voicemail

This menu allows you to:

Listen to Voicemails: tap iconPlay

Delete Voicemails: tap iconTrash

tap iconMark Voicemails as Read: Eye

You can also tap on a voicemail message to display the drop-down list: a user who left a message,Call Mark as

or it.read Delete

History

This menu allows you to:

See the list of all the calls and call duration (synced with Wildix PBX)

View user contact details including status

Listen to call recordings/ view faxes

SuperVision User Guide

Page 7 of 24

Make calls/ start chats

Archive/ delete calls

Dialpad

This menu allows you to search for contacts in PBX phonebooks, place and manage calls.

Live search

Live search is performed in all the shared phonebooks; first colleagues that match the searched criteria are

displayed, then phonebook contacts.

Start entering a number or a name into the Search field:

Place a call

Enter the number and tap the green button

Otherwise start entering a number or a name into the Search field, then tap on the contact that appears

below the Search field. Tap on a number you wish to call:

You can also tap and hold an entry to display the drop-down list: call the user, archive or delete the call.

Note: The number you entered is automatically dialed after the timeout of 5 seconds, if the

handset is in off-hook position.

SuperVision User Guide

Page 8 of 24

Call management

1 – Hang up

2 – Hold / Resume

3 – Mute / Unmute

4 – Video

5 – Transfer

6 – Conference (in case there are more than one active calls)

7 – New call

Note: You can also use keypad buttons to mute/ unmute, hold/ resume, hang up and transfer. Refer to

.Phone overview

SuperVision User Guide

Page 9 of 24

Blind / Attended call transfer

During a call tap Transfer

Enter the number for the transfer into the Search field:

1 – Tap for Attended transfer (call recipient is notified): new call starts, tap button again from Call Transfer

window to complete the transfer

2 – Tap for Blind transfer (call recipient is not notified)

3 – Tap to cancel transfer

Blind / Attended call transfer via BLF keys

Transfer a call to a colleague / a call group configured as BLF key

During a call, go to BLF keys menu

Tap the BLF key of colleague / call group

Tap for blind transfer (without notification)Transfer

Tap for attended transfer (with notification): new call starts, tap button again from Call Transfer

Call window to complete the transfer

SuperVision User Guide

Page 10 of 24

BLF keys

Monitoring and management of colleagues and features.

Configure BLF keys

BLF keys must be configured in Collaboration -> -> / or in WMS (more info: Settings Fn keys Collaboration User

)Guide

Example of BLF keys configuration in Collaboration:

Supported BLF Keys

Colleague

Monitor status (ringing/in call; dnd/away)

Call (tap the element and select )Call

Call pickup (no possibility to check who is calling and audio notification; tap the element while the

status is “ringing” and select )Pickup

Transfer a call (tap the element and select during a call)Transfer

Speed Dial

Call number configured as speed dial

Trunk

Monitor status for BRI/FXO/GSM (green/red)

Call through this trunk (if green)

Timetable

Note: Max 120 elements can be added for monitoring (features and colleagues). Swipe on the screen to

the left/to the right to move between the pages of Feature keys.

You can customize the size of the BLF keys in this menu in Phone App -> > Settings Advanced Settings

“X keys per page”. (More info: Advanced Settings)

Note: you can use any shortcut based on Feature codes with Speed Dial function key,

example: enter the value “cgmanager*2*[call_group_ID]” into the field for dynamic call group

SuperVision User Guide

Page 11 of 24

Monitor status (green/yellow/red)

Change status (tap the element and select )Call

Switch

Monitor status (green/red)

Change status (tap the element and select )Call

3 state switch

monitor status (green/yellow/red)

change status (tap the element and select )Call

Group Pick up

Pickup a ringing call of user belonging to your ACL group on the same PBX

Call group

Monitor status (red=incoming call; green=idle)

Call a call group (tap the element and select )Call

Pickup a ringing call (no possibility to check who is calling and audio notification; tap the element

and select if red)Pickup

Send DTMF

Chat

This menu allows you to:

Start a chat

Send files and Post-It messages

Monitor presence status / location of colleagues

Place a call

You can disable / enable visual new chat messages notifications in Phone App -> Settings Advanced.

1 – Search field

2 – Tap to write a message, send a file, a photo (up to 100Mb) / Post-It

3 – Call

Note: You can also start a chat form live search results and History.

SuperVision User Guide

Page 12 of 24

Important Post-it

Important Post-it note sent via Collaboration is displayed as a modal window above all the menus and

blocks access to the app:

It is only possible to answer/ hang up a call:

To unblock, you need to respond by tapping OK

Join Wizyconf Videoconference

It is impossible to start Wizyconf videoconference from Vision, you can only participate (you must be invited).

To participate in a conference, you must be invited by a PBX user. You receive the invitation to chat

Tap the invitation link to access the conference

Select to enter the conference room or to access the conference in audio-only mode. Follow Join Call

for detailsWizyconf Videoconference User Guide

To leave the conference room, tap ( )Exit the conference X

SuperVision User Guide

Page 13 of 24

In order not to be distracted by calls received via Phone app, go to Phone App Settings -> -> Advanced Allow

= ON (in this case Phone app does not open automatically during an incoming call)usage of other VoIP Apps

Web application Integration

Web application integration can be configured in App -> -> It allows opening Settings Advanced Integration URL.

a web application inside Wildix Phone App.

You can also select the web application to be opened automatically in App -> ->Settings Advanced Default tab

and pecify timeout after which an application is automatically opened (the default timeout is 120 sec). s

Settings

Personal and Call features for each Call class is synced with the PBX.

Personal and Account settings

Account: Login to Wildix Phone application

SuperVision User Guide

Page 14 of 24

Personal:

E-mail

Mobile

Ringtone: Ringtone playback and selection. A ringtone chosen in this menu is applied to all call classes. In

case you want to choose separate ringtones for each call class, you can do it in Call classes settings

(consult , section)Call features for each call class External / Blacklist / Whitelist

Ringtone volume: Adjust the volume level

Upload the ringtone

To upload your own audio file to Phone App:

First, upload an audio file (mp3 or wav format) you want to use as a ringtone to SuperVision's memory.

You can rather download it via Chrome browser or upload via USB flash drive

Go to SuperVision menu -> Music

Tap and hold the audio file for a second

Drop-down list appears: tap Use as phone ringtone

The audio file is added to App's Ringtone menu. Now you can select it as a ringtone

Call features (Call forwarding, call waiting, mobility) for each call class

Internal

Call reject: tap the switch to set On/ Off

Call forward Busy / Call forward No Answer / Call forward All. To enable:

Switch On

Tap on the destination field underneath

Enter the number using the phone keyboard or the pop-up keyboard on the screen or enter

VOICEMAIL

Call waiting (receive more than one call at a time): tap the switch to set On/ Off

Mobility with timeout (receive incoming calls also to your mobile number). To enable:

Switch On

Tap the timeout field underneath and enter the numeric value in seconds

Make sure Mobile number is entered in Settings -> Account -> Personal -> Mobile.

External / Blacklist / Whitelist

Same Features as for Internal class, in addition, this menu allows you to select the Ringtone for each Call Class.

Note: You can also upload audio files to this menu and use them as ringtones. Check Upload the

for details.ringtone

Supported audio formats: mp3 and wav.

SuperVision User Guide

Page 16 of 24

Allow usage of other VoIP Apps (On / Off): when On, Phone app does not open automatically during an

incoming call

EU volume limit (On/ Off): enable/ disable the volume limit

Show chat notification (On/Off): enable / disable visual new chat message notifications

Mute notifications during calls (On/Off, enabled by default): disable/ enable sound notifications from third-

party apps during a call

Number of BLF keys:

4 keys per page (supported in case 12 or less keys are configured: 3 pages x 4 keys)

18 keys per page (supported in case 54 or less keys are configured: 3 pages x 18 keys)

40 keys per page (default: 3 pages x 40 keys)

Preferred video size: the default size is VGA, you can switch to QVGA, 720p

Integration URL: insert a web application link to allow opening it inside the App

Default tab: configure to which page the application is moved after an idle timeout specified in Timeout

(seconds). The default page is Function keys. You can change it to Dialpad, Function keys, Integration

URL or disable at all

Timeout (seconds): adjust the timeout after which Default tab is automatically opened. The default

timeout is 120 sec

Developer Settings

auto upgrades = On

New Android FW is installed during the night, no confirmation is needed; Phone App is

automatically downloaded but need your confirmation to be installed

auto-upgrades = Off

notify of new versions = On

Only notification about new version (Android FW / Phone App) is displayed, new version is

not installed automatically

auto-upgrades = Off

notify of new versions = Off

No auto-upgrade and no notification about new versions

Note: We recommend to enable this option for Wizyconf Videoconference.

SuperVision User Guide

Page 17 of 24

Debug: enable/ disable additional debug info in phone log

Jitt Comp: set Jitter Buffer interval in ms. By default, it is 0 - automatic

SIP TLS: enable/ disable encrypted SIP over TLS signaling

Echo cancellation: enable/ disable adjusting voice quality by preventing or removing echo

Use DSCP from PBX: if enabled, value from SIP-RTP page (WMS -> -> -> ) is Settings PBX SIP-RTP

applied only when WI-FI is used

Restart app: tap to reset the App

About

Check the information about Phone application and current version

Appendix 1. Phone settings

Wireless & Networks

Wi-Fi: ON / OFF

Scan for networks, view the list of available networks, add a new one.

Bluetooth: ON / OFF

Search for devices, view the list of paired devices, unpair devices, see the received files

Ethernet: ON / OFF

Use DHCP or tick off “Use static IP” and enter the parameters manually

VLAN

Select PC/ LAN Port Settings

More: Advanced network settings (Tethering & portable hotspot, VPN, Data usage)

(Display, Sounds, Storage, Apps, HDMI)Device

Display

Brightness: adjust the brightness level

Wallpaper: select the wallpaper

Sleep: adjust the timeout for screen sleep mode

Daydream: select the screen saver to be displayed during sleep mode

Font size: select the font size

When device is rotated: Rotate the contents of the screen/ Stay in current orientation

Cast screen: cast SuperVision screen to TV screen

Dual screen: enable two display mode

Sound & notification

Volumes: adjust Music volume, Ringtone & notifications volume Alarms volume

Also vibrate for calls: enable/ disable vibration

SuperVision User Guide

Page 18 of 24

Interruptions: When calls and notifications arrive: Always interrupt, Allow only priority interruptions/ Don't

interrupt Priority interruptions

Phone ringtone and Default notification ringtone: select Call ringtone, Default notification sound

Notification: When device is locked: Show all notification content/ Don't show notifications content

Storage: all the information about memory usage

Apps: view and manage all the applications (allows you to force-quick Phone App: select from the list Phone App

-> )Force stop

HDMI: allows you to enable HDMI, select the Resolution, adjust the Screen Zoom

Personal (Security, Accounts, Language, Backup&reset)

Security: enable screen lock, device administration, credentials storage

Accounts:

Add and manage accounts. Enable the Google account to be able to download the applications from

Google Play Market and to use Google Calendar. Tap to add a new account. Detailed information: + Set

up a Google account

Language & input

language from the listLanguage: select the

Spell checker: tick off to enable, tap the icon on the right, then tap the earth icon to select a different

language for spell checker

Personal dictionary: allows you to create a user dictionary

Keyboard & Input methods: tap the Settings icon to the right from the keyboard choice to select a different

language for the input

Speech: allows you to enable and to set up text-to-speech options

Mouse/Trackpad: allows you to adjust the pointer speed

Backup & reset: allows you to enable the backup and to set up the parameters for backup, and to restore the

phone to the factory defaults

(Date and time, Accessibility, Phone information)System

Date & time: allows you to enable automatic time and date settings or to set up time and date manually,

select the time zone, select the format of time and date, set up the SNTP Server

Accessibility: special needs settings (TalkBack, Magnification, Large text, Speak passwords, enable

Accessibility shortcut)

About device: information about system update, status, model, Android and Kernel version, legal

information

Appendix 2. Supported Headsets and Speakerphone

Supported Headsets

Wildix Headsets compatible with SuperVision: monoaural (WHS-Mono), binaural (WHS-Duo) and bluetooth

(WHS-BT).

SuperVision User Guide

Page 20 of 24

To proceed with factory reset, select option and press button to confirm Yes Speaker

Select and press button to start the reset or wait 5 seconds for auto reboot Reboot system now Speaker

After reset procedure, update Phone app to the latest version

Appendix 5. Sync of contacts

To be able to access your Wildix PBX corporate phonebooks from SuperVision, you need to set up CardDAV

sync: .CardDAV Sync of Contacts

Appendix 6. Set up Google account

You can sync your phone with your Google account. It allows you to use Google Calendar and to download

applications from Google Play Market.

Tap Settings

Go down to Accounts section and tap + Add account

Tap Google

Page is loading ...

Wildix SUPERVISION User manual

Brand: Wildix

Model: SUPERVISION

Type: User manual

Whether you're in the office or on the go, Wildix SUPERVISION can help you stay connected and productive. Here are just a few of the possible use cases for this powerful device:

Download PDF

report

Wildix SUPERVISION User manual

Wildix SUPERVISION User manual

Related papers

Other documents