AudioCodes 420HD User manual

Brand: AudioCodes

Model: 420HD

Category: Telephones

Type: User manual

AudioCodes 400HD Series of High Definition IP Phones

HD VoIP 420HD IP Phone

User’s Manual

420HD IP Phone

Version 2.0.0

User's Manual Contents

Table of Contents

1 Introducing AudioCodes' 420HD IP Phone ............................................................... 9

1.1 About AudioCodes' Series of High Definition IP Phones ................................................... 9

1.2 Complete Range of Phones ............................................................................................... 9

1.3 Cutting Edge Voice Quality & HD VoIP ............................................................................. 9

1.4 Interoperability ................................................................................................................... 9

1.5 Integration with VoIP Mobility .......................................................................................... 10

2 Setting up the Phone ................................................................................................. 11

2.1 Unpacking ........................................................................................................................ 11

2.2 Device Description ........................................................................................................... 11

2.2.1 Front View .......................................................................................................................... 11

2.2.2 Rear View .......................................................................................................................... 13

2.3 Cabling ............................................................................................................................. 14

2.4 Mounting the Phone ......................................................................................................... 15

2.4.1 Desktop Mounting .............................................................................................................. 15

2.4.1.1 Routing the Handset Cable ................................................................................ 15

2.4.2 Wall Mounting .................................................................................................................... 16

3 Getting Started ........................................................................................................... 17

3.1 LCD Screen in Idle State ................................................................................................. 17

3.2 Softkeys ........................................................................................................................... 18

3.3 Accessing Menus ............................................................................................................. 19

3.4 Entering Numbers, Alphabetical Letters and Symbols .................................................... 20

3.5 Displayed Messages ........................................................................................................ 22

4 Customizing Your Phone .......................................................................................... 23

4.1 Changing the LCD Screen Language .............................................................................. 23

4.2 Selecting Ring Tone ........................................................................................................ 24

4.3 Setting Date and Time ..................................................................................................... 25

4.4 Changing LCD Screen Contrast Level ............................................................................. 27

4.5 Defining the LCD Screen Backlight Timeout ................................................................... 28

4.6 Selecting Audio Device .................................................................................................... 29

4.7 Adjusting Volume ............................................................................................................. 30

4.7.1 Adjusting Ring Volume ...................................................................................................... 30

4.7.2 Adjusting Tones Volume .................................................................................................... 30

4.7.3 Adjusting Handset Volume ................................................................................................ 30

4.7.4 Adjusting Speakerphone Volume ...................................................................................... 31

4.7.5 Adjusting Headset Volume ................................................................................................ 31

4.8 Enabling Call Waiting ....................................................................................................... 32

4.9 Defining Call Forwarding ................................................................................................. 33

4.10 Managing Your Personal Directory .................................................................................. 34

4.10.1 Accessing the Directory ..................................................................................................... 34

4.10.2 Adding Contacts to the Personal Directory ........................................................................ 34

4.10.3 Editing Contact Information ............................................................................................... 35

4.10.4 Deleting a Contact ............................................................................................................. 36

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4.10.5 Searching for a Contact ..................................................................................................... 37

4.11 Defining a Speed Dial Key ............................................................................................... 37

4.11.1 Assigning a Phone Number to a Key ................................................................................. 37

4.11.2 Editing a Speed Dial Assignment ...................................................................................... 38

4.11.3 Deleting Speed Dials ......................................................................................................... 39

4.12 Locking and Unlocking the Phone ................................................................................... 39

4.12.1 Locking / Unlocking an Extension Line .............................................................................. 40

4.13 Changing your Presence Status ...................................................................................... 41

5 Performing Basic Operations ................................................................................... 43

5.1 Using Audio Devices ........................................................................................................ 43

5.2 Making Calls .................................................................................................................... 43

5.2.1 Dialing ................................................................................................................................ 44

5.2.2 Redialing ............................................................................................................................ 44

5.2.3 Dialing a Missed Call ......................................................................................................... 45

5.3 Answering Calls ............................................................................................................... 45

5.4 Rejecting Incoming Calls ................................................................................................. 46

5.5 Silencing Incoming Calls .................................................................................................. 46

5.6 Ending an Established Call .............................................................................................. 47

5.7 Viewing Missed, Received and Dialed Calls .................................................................... 48

6 Performing Advanced Operations ........................................................................... 51

6.1 Answering Waiting Calls .................................................................................................. 51

6.2 Placing Calls On Hold ...................................................................................................... 52

6.3 Calling a Contact Listed in the Directory .......................................................................... 52

6.4 Using a Speed Dial Key to Make a Call ........................................................................... 53

6.5 Transferring Calls ............................................................................................................ 53

6.5.1 Attended Transfer .............................................................................................................. 53

6.5.2 Semi-Attended Transfer ..................................................................................................... 54

6.5.3 Blind Transfer ..................................................................................................................... 55

6.6 Hosting 3‐Way Conference Calls ..................................................................................... 56

6.7 Muting Calls ..................................................................................................................... 57

6.8 Activating Do Not Disturb ................................................................................................. 57

6.9 Retrieving Voice Mail Messages ...................................................................................... 58

6.10 Using Two Lines .............................................................................................................. 59

6.10.1 Choosing a Line ................................................................................................................. 59

6.10.2 Making a Call on a Line ..................................................................................................... 59

6.10.3 Making Two Calls on a Line ............................................................................................... 60

6.10.4 Making Multiple Line Calls ................................................................................................. 60

6.10.5 Toggling Between Multiple-Line Calls ................................................................................ 61

6.10.6 Toggling Between Calls on the Same Line ........................................................................ 62

6.10.7 Answering Calls ................................................................................................................. 62

6.10.8 Ending Calls ....................................................................................................................... 62

7 Troubleshooting ........................................................................................................ 63

User's Manual 4 Document #: LTRT-11880

User's Manual Contents

List of Figures

Figure 2-1: Front View ...................................................................................................................................... 12

Figure 2-2: Rear View ....................................................................................................................................... 13

Figure 2-3: Cabling ........................................................................................................................................... 14

Figure 3-1: LCD Screen in Idle State ................................................................................................................ 17

Figure 3-2: Menus ............................................................................................................................................. 19

Figure 3-3: Alphanumerical Selection ............................................................................................................... 20

Figure 3-4: Selected Alphanumerical Mode (Abc) ............................................................................................ 20

Figure 3-5: Entering a Symbol such as a Full Stop .......................................................................................... 21

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User's Manual 6 Document #: LTRT-11880

List of Tables

Table 2-1: Font View Description ..................................................................................................................... 12

Table 2-2: Rear View Description ..................................................................................................................... 13

Table 3-1: LCD Screen in Idle State ................................................................................................................. 17

Table 3-2: Softkeys ........................................................................................................................................... 18

Table 3-3: Messages Displayed on LCD Screen Indicating Processes In Progress ....................................... 22

Table 4-1: Presence Statuses .......................................................................................................................... 41

Table 7-1: Troubleshooting ............................................................................................................................... 63

User's Manual Notices

Notice

This document shows how to use the AudioCodes 420HD IP Phone.

Information contained in this document is believed to be accurate and reliable at the time of printing.

However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee

accuracy of printed material after the Date Published nor can it accept responsibility for errors or

omissions. Updates to this document and other documents can be viewed by registered customers at

http://www.audiocodes.com/downloads.

This document is subject to change without notice.

Date Published: Oct-22-2012

Trademarks

AudioCodes, AC, AudioCoded, Ardito, CTI2, CTI², CTI Squared, HD VoIP, HD VoIP Sounds

Better, InTouch, IPmedia, Mediant, MediaPack, NetCoder, Netrake, Nuera, Open Solutions

Network, OSN, Stretto, TrunkPack, VMAS, VoicePacketizer, VoIPerfect, VoIPerfectHD, What’s

Inside Matters, Your Gateway To VoIP and 3GX are trademarks or registered trademarks of

AudioCodes Limited. All other products or trademarks are property of their respective owners.

WEEE EU Directive

Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with

unsorted waste. Please contact your local recycling authority for disposal of this product.

Customer Support

Customer technical support and service are generally provided by AudioCodes’ Distributors,

Partners, and Resellers from whom the product was purchased. For technical support for

products purchased directly from AudioCodes, or for customers subscribed to AudioCodes

Customer Technical Support (ACTS), contact [email protected]m

Abbreviations and Terminology

Each abbreviation, unless widely used, is spelled out in full when first used.

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420HD IP Phone

User's Manual 8 Document #: LTRT-11880

Related Documentation

Document Name

400HD IP Phone Release Notes

420HD IP Phone Administrator’s Manual

420HD IP Phone Quick Guide

User's Manual 1. Introducing AudioCodes' 420HD IP Phone

1 Introducing AudioCodes' 420HD IP Phone

AudioCodes 420HD IP Phone is based on AudioCodes High Definition voice technology,

providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The 420HD is a 2-line,

2 concurrent calls per line premium model which includes a large monochrome multi-language

graphic LCD display.

The 420HD IP Phone is a fully-featured telephone that provides voice communication over an IP

network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make

conference calls, etc.

Read this User’s Manual carefully to learn how to operate this product and take advantage of its

multiple features.

1.1 About AudioCodes' Series of High Definition IP Phones

AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and

clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’

VoIP product offering for the service providers’ hosted services, Enterprise IP telephony and

Enterprise contact centers markets. As a natural addition to the AudioCodes Mobile Clients,

Media Gateway, Media Server & Multi-Service Business Gateway products, the AudioCodes

Series of High Definition IP Phones enable Systems Integrators and end-customers to build end-

to-end solutions that rely on AudioCodes’ technological advantage and proven track record in

providing state-of-the-art products. The AudioCodes Series of High Definition IP Phones meet a

growing demand for High Definition VoIP solutions in end-user phones and terminals, improving

the productivity and efficiency of business communications with new quality standards set by the

High Definition voice technology.

1.2 Complete Range of Phones

The AudioCodes Series of High Definition IP Phones offers three phone models, which are well

suited to the requirements of different types of business users. The 300HD series includes the

310HD which is the 1-line, 2 concurrent calls per line entry level IP Phone with a basic display

and user interface with multi language support. The 320HD is a 4-line, 2 concurrent calls per line

premium model which includes a large Monochrome multi language graphic LCD display. The

400HD newer generation series currently includes the 420HD which is 2-line, 2 concurrent calls

per line model with a Monochrome multi language graphic LCD display. All models support

HDVoIP. The AudioCodes Series IP Phones are available with Power over Ethernet and/or

external power supply.

1.3 Cutting Edge Voice Quality & HD VoIP

Based on AudioCodes’ advanced, robust and field-proven VoIPerfectHD™ software,

AudioCodes’ IP Phones are designed to utilize the most popular wideband coders such as G.722,

G.722.2 (WB-AMR) and Microsoft

Real Time Audio (RTA). Each of these phones features

enhanced proprietary capabilities, such as packet loss concealment, high quality wideband

acoustic echo canceler, and low-delay adaptive jitter buffers to enrich the HDVoIP experience.

1.4 Interoperability

The AudioCodes Series of High Definition IP Phones is widely interoperable withIP-PBXs,

Softswitches and IP Centrex Solutions. As Enterprises and Service Providers continue to seek

open network architectures that enable them to maximize value and reduce costs, AudioCodes’

best-of-breed technology, wide interoperability, and adherence to standards make the

AudioCodes IP Phones a natural selection.

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User's Manual 10 Document #: LTRT-11880

1.5 Integration with VoIP Mobility

The 300HD and 400HD IP Phones can be combined with AudioCodes mobility solutions to

enable a continuous access of end users to high quality VoIP calling, wherever they are. In a

business setting, AudioCodes MobilityPLUS solution lets employees take advantage of their

Smartphone devices by installing a MobilityPLUS client on the Smartphones and configuring

them as VoIP extensions of the business’ IP-PBX and UC system. In Cloud-based IP-Centrex

environments, AudioCodes VMAS (Voice Mobile Access Solution) enables Service Providers to

offer their end-customers attractive mobile VoIP calling plans and features. The VMAS client can

be installed on existing Smartphones, conduct calls through Wi-Fi or cellular data connections,

and reduce costly cellular voice minutes and roaming charges.

User's Manual 2. Setting up the Phone

2 Setting up the Phone

2.1 Unpacking

When unpacking, ensure that the following items are present and undamaged:

420HD IP Phone / Stand Handset / Cord

Cat 5e Ethernet Cable AC Power Adapter (Optional)

If anything appears to be missing or broken, contact the distributor from whom you purchased the

phone for assistance.

2.2 Device Description

Use the graphics below to identify and familiarize yourself with the device's hardware functions.

2.2.1 Front View

The front view of the phone is shown in Figure 2-1 and described in Table 2-1.

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420HD IP Phone

Figure 2-1: Front View

913

12 10

Table 2-1: Font View Description

Item # Label/Name Description

1 Ring LED

Flashing blue light visually indicates an incoming call.

2 LCD Screen

Interactive screen displaying calling information, enabling you to set up

phone features.

3 Softkeys

See Section 3.2 on page 18 for details on the four softkeys and the

available functions they offer.

Navigation

Control / OK

Press the upper rim to scroll up menus/items in the LCD display screen.

Press its lower rim to scroll down. Press its left or right rim to move the

cursor left or right (when editing a contact number for example). Press the

OK button to select a menu/item/option.

5 VOICE MAIL

Retrieves voice mail messages.

6 CONTACTS

Press to directly access the Personal directory.

User's Manual 12 Document #: LTRT-11880

User's Manual 2. Setting up the Phone

Version 2.0.0 13 October 2012

Item # Label/Name Description

7 MENU Accesses menus (1) Call Log (2) Directory (3) Speed Dial (4) Settings (5)

Status (6) Administration.

8 REDIAL

Accesses a list of recently dialed numbers; one can be selected to redial.

9 TRANSFER

Transfers a call.

10 HOLD

Places an active call on hold.

Alphanumerical

Keypad

Keys for entering numbers, alphabetical letters and symbols (e.g., colons)

12 SPEAKER

Activates the speakerphone, allowing a hands-free conversation.

13 HEADSET

Activates a call using an external headset.

14 MUTE

Mutes a call.

▲

VOL

Increases or decreases the volume of the handset, headset,

speakerphone, ring tone and call progress tones.

VOL

▼

2.2.2 Rear View

The rear view of the phone is shown in the figure below and described in the table below.

Figure 2-2: Rear View

Table 2-2: Rear View Description

# Label Description

Handset jack, i.e., RJ-9 port, to connect the handset.

RJ-45 port to connect to the Ethernet LAN cable for the LAN connection

(uplink - 10/100 Mbps). If you're using Power over Ethernet (PoE), power

to the phone is supplied from the Ethernet cable (draws power from either

a spare line or signal line).

RJ-45 port for connecting the phone to a PC (10/100 Mbps downlink).

12V DC power jack that connects to the AC power adapter.

Headset jack, i.e., RJ-9 port that connects to an external headset.

420HD IP Phone

2.3 Cabling

Here's how you cable your phone.

Figure 2-3: Cabling

4 3

Action Description

Connect the short, straight end of the cord to the handset.

Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone.

Connect the RJ-45 LAN port to your LAN network (LAN port or LAN switch/router), using a

CAT 5 / 5e Ethernet cable

Connect the RJ-45 PC port to a computer, using a CAT 5 / 5e straight-through Ethernet

cable

Connect the connector tip of the AC power adapter to the phone’s power socket (labeled DC

12V). Connect the two-prong AC adapter directly to the electrical wall outlet. When the

phone powers up, all the LEDs momentarily light up

Connect the RJ-9 headset jack to a headset (optional)

Note: If the LAN to which the phone is connected supports Power over Ethernet

(PoE), no AC adapter is required; the phone receives power from the Ethernet

network.

Prior to connecting power, refer to the Compliancy and Regulatory Information at

www.audiocodes.com/library.

User's Manual 14 Document #: LTRT-11880

User's Manual 2. Setting up the Phone

2.4 Mounting the Phone

The phone can be mounted on a:

 Desk (see Section 2.4.1 below)

 Wall (see Section 2.4.2 on page 16)

2.4.1 Desktop Mounting

This section shows how to place the phone on a desk or flat surface.

¾ To mount the phone on a desk or flat surface:

1. Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your

desktop.

2. On the phone's base, identify outer rails.

3. On the phone's stand, identify outer notches.

4. Invert the stand and align its outer notches with the base's outer rails.

5. Insert the stand's outer notches into the base's outer rails and slide the notches along the

rails until the stand click-locks into the base.

6. Revert the phone and stand it on the desktop.

2.4.1.1 Routing the Handset Cable

The phone features a groove for routing the handset cable.

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420HD IP Phone

2.4.2 Wall Mounting

This section shows you how to mount the phone on a wall or wall plate.

¾ To mount the phone on a wall:

1. Attach the stand of the phone for the purpose of a wall mounting:

a. Detach the base.

To detach the phone's stand, push this button

b. Attach it again as you did for a desktop mounting (see Section 2.4.1 on page 15) only

now make sure that it's flatly aligned to lie flush against the wall, i.e., slide the middle

rails of the phone stand onto the phone base's inner notches.

2. Connect the AC power adapter, LAN and PC cords.

3. In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one

another, in line with the template.

4. Insert two masonry anchors into the holes if necessary.

5. Thread two screws (not supplied) into the two masonary anchors; ensure that the heads

extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole

slots to hang on.

6. Hang the phone stand's keyhole slots on these screws.

User's Manual 16 Document #: LTRT-11880

User's Manual 3. Getting Started

3 Getting Started

Your phone features an LCD screen, providing an intuitive, menu-driven user interface for

configuring the phone and viewing call information.

This section shows how to use the phone’s LCD screen.

3.1 LCD Screen in Idle State

The figure below shows the phone’s LCD screen in idle state. Use the table below as reference.

Figure 3-1: LCD Screen in Idle State

Table 3-1: LCD Screen in Idle State

Reference Description

Extension lines (won't be displayed unless configured by system administrator)

Softkeys (to activate, press the key corresponding to it located below the LCD screen)

Time

Date

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420HD IP Phone

3.2 Softkeys

The table below describes softkeys displayed in the LCD screen according to menu level

currently accessed. To use a softkey, press the key located on the device directly below it.

Table 3-2: Softkeys

Softkey Description

Missed

Displays missed calls.

Forward

Defines and activates call forwarding.

DnD

Displayed in idle state. Activates the Do not Disturb feature.

Displayed in idle state. Also displayed (for example) after lifting the handset and after

selecting New Call, Conf or Trans (see below). Opens the phone's Directory (enables

selecting a contact in the Corporate directory or Personal directory).

Select

Selects a menu or menu option. Identical to the OK key (either can be used).

A/a/l

Enables choosing letters or digits (1). The letters option can be all caps (ABC), all small

letters (abc) or first letter capitalized (Abc).

Save

Saves settings.

Cancel

Cancels the currently initiated call or configuration.

Dial

Displayed after a number is keyed, a directory contact is selected, or a logged call is

selected. Dials the phone number / directory contact / logged call.

Clear

Displayed for example after keying the first digit of a phone number. Deletes from right to left

each time the digit or character is pressed. To delete all digits/characters, keep pressed until

all are deleted.

New Call

Displayed after a number is dialed and the call is answered on the other side. Also shown

after a call is answered. Enables keying a number or URL and calling them.

Conf

Displayed after a number is dialed and the call is answered on the other side. Also shown

after a call is answered. Enables keying a number or URL to include in the current call.

Transf.

Displayed after a number is dialed and the call is answered on the other side. Also shown

after a call is answered. Enables keying a number or URL to transfer the call to.

URL

Displayed after lifting the handset, after selecting New Call, Conf or Trans, and after keying

the

key. Enables calling a URL.

Call Log

Displayed after lifting the handset. Also displayed after New Call, Conf or Trans is selected.

Presents menu items All Calls, Missed Calls, Received Calls, Dialed Calls.

Detail

Displayed (for example) after selecting a Call Log submenu: All Calls, Missed Calls,

Received Calls or Dialed Calls. Displays the submenu's settings.

End

Displayed for example after pressing the Dial softkey and when the called party lifts the

handset/accepts the call. Also displayed after accepting an incoming call or lifting the handset

to answer. Ends the call.

Back

Displayed for example after pressing the MENU key as well as after selecting any of the

submenu's under it. Returns you to the previous screen state or menu level.

Start

Displayed after pressing Forward > selecting an extension line > selecting when to forward.

Activates call forwarding.

Edit

Displayed after a menu/submenu item to be edited is selected. Enables editing the selected

item.

Delete

Displayed after pressing the MENU key > selecting Call Log softkey > selecting submenu

Calls, Missed Calls, Received Calls or Dialed Calls). Before deleting the submenu, a

warning prompt is displayed.

User's Manual 18 Document #: LTRT-11880

User's Manual 3. Getting Started

3.3 Accessing Menus

Menus are used to access information and to configure the phone. For example, Personal

directory under Directory is used to add contacts; Missed Calls under Call Log is used to view

missed calls and to reply to them; Network Status under Status is used to view the phone's

dynamic IP address.

The figure below shows the phone's menus and submenus.

Figure 3-2: Menus

Note:

• The Administration menu is intended for system administrators only. It is

password protected. For information regarding this menu, refer to the

420HD IP Phone Administrator’s Manual.

• If you define a second extension line, the Call Log menu displays menu

items per extension.

¾ To access the menus:

 Press the MENU key located on the device.

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420HD IP Phone

¾ To navigate to menus and items:

 Press the navigating control's upper and lower rim -OR- press the listed item's number on

the keypad, e.g., press 3 to navigate to Speed Dial.

¾ To select a menu or menu item:

 Press the Select softkey or press the navigation control's OK button.

¾ To cancel and move to a previous menu level:

 Press the Back softkey.

3.4 Entering Numbers, Alphabetical Letters and Symbols

The phone’s alphanumerical keypad allows you to enter alphabetical letters, numbers and

symbols. Pressing the A/a/1 softkey successively or pressing the # pound key successively

enables you to navigate to and select alphabet mode, number mode or symbol mode. To define a

contact name you need alphabet mode. To define an IP address you need to revert from number

mode to symbol mode : and back to number, etc.

If you press the keys on the keypad when the LCD screen is in idle state, the numbers printed on

the keys are dialed for a new key.

¾ To enter a letter of the alphabet or a number (alphanumerical selection):

1. Press the A/a/1 softkey or # key successively to navigate to and select the mode required:

Figure 3-3: Alphanumerical Selection

2. Choose either:

• abc = lower case letters

• ABC = upper-case letters

• Abc = first-letter upper case, the rest lower case

• 123 = numerical mode (i.e., numbers)

After selecting, the LCD screen displays your selection.

Figure 3-4: Selected Alphanumerical Mode (Abc)

3. To enter a letter, press the required alphanumerical key on the keypad. Successive presses

on the same key moves you to that key's next letter. Pressing another key enters the first

letter indicated on it.

User's Manual 20 Document #: LTRT-11880

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Model: 420HD

Category: Telephones

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