Ricoh J013 User manual

J012/J013/J014

SERVICE MANUAL

003286MIU

CÓPIA NÃO CONTROLADA

J012/J013/J014

SERVICE MANUAL

CÓPIA NÃO CONTROLADA

J012/J013/J014

SERVICE MANUAL

003286MIU

CÓPIA NÃO CONTROLADA

It is the reader's responsibility when discussing the information contained

within this document to maintain a level of confidentiality that is in the best

interest of Ricoh Americas Corporation and its member companies.

NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY

FASHION AND DISTRIBUTED WITHOUT THE PRIOR

PERMISSION OF RICOH AMERICAS CORPORATION.

All product names, domain names or product illustrations, including

desktop images, used in this document are trademarks, registered

trademarks or the property of their respective companies.

They are used throughout this book in an informational or editorial fashion

only and for the benefit of such companies. No such use, or the use of

any trade name, or web site is intended to convey endorsement or other

affiliation with Ricoh products.

CÓPIA NÃO CONTROLADA

The Service Manual contains information

regarding service techniques, procedures,

processes and spare parts of office equipment

distributed by Ricoh Americas Corporation.

Users of this manual should be either service

trained or certified by successfully completing a

Ricoh Technical Training Program.

Untrained and uncertified users utilizing

information contained in this service manual to

repair or modify Ricoh equipment risk personal

injury, damage to property or loss of warranty

protection.

Ricoh Americas Corporation

WARNING

CÓPIA NÃO CONTROLADA

LEGEND

PRODUCT CODE COMPANY

LANIER RICOH SAVIN

J012 GX3000S GX3000S GX3000S

J013 GX3000SF GX3000SF GX3000SF

J014 GX3050SFN GX3050SFN GX3050SFN

DOCUMENTATION HISTORY

REV. NO. DATE COMMENTS

*

012/2007 Original Printing

CÓPIA NÃO CONTROLADA

SM i J012/J013/J014

J012/J013/J014

TABLE OF CONTENTS

INSTALLATION

1. INSTALLATION ........................................................................... 1-1

1.1 PREPARATION ......................................................................................... 1-1

1.1.1 ENVIRONMENT ............................................................................... 1-1

1.1.2 CHOOSING A LOCATION................................................................ 1-2

1.1.3 MINIMUM SPACE REQUIREMENTS ............................................... 1-3

1.1.4 POWER SOURCE ............................................................................ 1-3

1.1.5 COMPUTER HARDWARE AND SOFTWARE.................................. 1-4

1.2 USING THE OPERATION PANEL............................................................. 1-5

1.2.1 SUMMARY OF IMPORTANT OPERATION PANEL KEYS .............. 1-6

1.2.2 ENTERING TEXT ............................................................................. 1-8

1.2.3 QUICK SUMMARY OF IMPORTANT PROCEDURES ................... 1-10

To turn the machine on and off........................................................... 1-10

To print the Config. Page (System Summary).................................... 1-10

To print a Nozzle Check Pattern......................................................... 1-10

To clean the print heads..................................................................... 1-10

To flush the print heads...................................................................... 1-11

To feed 1 blank sheet (paper feed test):............................................. 1-12

To feed 3 blank sheets (to remove moisture): .................................... 1-12

1.3 INSTALLATION PROCEDURE................................................................ 1-13

1.3.1 WHAT YOU NEED.......................................................................... 1-13

1.3.2 ACCESSORY CHECK.................................................................... 1-13

1.3.3 REMOVE THE SHIPPING MATERIAL ........................................... 1-14

1.3.4 CARRYING THE PRINTER ............................................................ 1-15

1.3.5 INSTALL THE PRINT CARTRIDGES ............................................. 1-18

1.3.6 LOAD PAPER ................................................................................. 1-20

1.3.7 CONNECT THE POWER CORD .................................................... 1-23

1.3.8 COMPLETE THE INSTALLATION.................................................. 1-23

Power On ........................................................................................... 1-23

Select Country and Language ............................................................ 1-24

Set Paper Type and Size for Tray 1 ................................................... 1-24

Do a Nozzle Check............................................................................. 1-24

Print a System Summary.................................................................... 1-25

1.3.9 INSTALL USB AND PRINTER DRIVER ......................................... 1-25

Connect the USB Cable ..................................................................... 1-25

Install the Printer Driver...................................................................... 1-25

Installation Notes................................................................................ 1-26

1.4 OPTIONS................................................................................................. 1-28

1.4.1 PAPER FEED UNIT........................................................................ 1-28

Install the Paper Feed Unit................................................................. 1-28

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J012/J013/J014 ii SM

Load Paper in the Paper Feed Unit .................................................... 1-29

Do the Paper Type/Size Settings for Tray 2 ....................................... 1-30

1.4.2 MULTI BYPASS TRAY J507........................................................... 1-30

Installing the Multi Bypass Tray.......................................................... 1-30

Set Paper Type and Size for the Multi Bypass Tray ........................... 1-31

1.4.3 NETWORK INTERFACE BOARD J510 .......................................... 1-31

Install the NIB..................................................................................... 1-31

Connect the NIB ................................................................................. 1-32

Do the Network Settings..................................................................... 1-33

1.5 IMPORTANT INFORMATION.................................................................. 1-35

1.5.1 CHECKLIST BEFORE MOVING THE MACHINE ........................... 1-35

1.5.2 IF THE MACHINE IS NOT USED FREQUENTLY…....................... 1-36

1.5.3 MOVING THE PRINTER................................................................. 1-36

PREVENTIVE MAINTENANCE

2. PREVENTIVE MAINTENANCE ................................................... 2-1

2.1 PM TABLE ................................................................................................. 2-1

2.1.1 SERVICE CALL PROCEDURES ...................................................... 2-1

2.1.2 REGULAR CLEANING ..................................................................... 2-2

REPLACEMENT AND ADJUSTMENT

3. REPLACEMENT AND ADJUSTMENT ........................................ 3-1

3.1 BEFORE REPLACING PARTS.................................................................. 3-1

3.1.1 REMOVAL TABLE ............................................................................ 3-1

3.1.2 IMPORTANT NOTICE ...................................................................... 3-5

3.1.3 PROCEDURE SUMMARY................................................................ 3-6

3.2 COMMON PROCEDURES ...................................................................... 3-10

3.2.1 NETWORK INTERFACE BOARD (NIB) ......................................... 3-10

3.2.2 DUPLEX UNIT ................................................................................ 3-10

3.2.3 INK COLLECTOR UNIT.................................................................. 3-11

3.2.4 PLATEN (J012 ONLY) .................................................................... 3-13

3.2.5 ADF. (J013/J014)............................................................................ 3-14

3.2.6 ORIGINAL PRESSURE PLATE...................................................... 3-15

3.2.7 SCANNER TO FULL UPRIGHT...................................................... 3-16

3.2.8 PAPER CASSETTE, OUTPUT TRAY............................................. 3-17

3.2.9 RIGHT FRONT COVER.................................................................. 3-17

3.2.10 RIGHT COVER ......................................................................... 3-18

3.2.11 RIGHT INNER COVER ............................................................. 3-19

3.2.12 LEFT COVER............................................................................ 3-21

3.2.13 FRONT COVER ........................................................................ 3-21

3.2.14 SCANNER UNIT ....................................................................... 3-23

3.2.15 REAR COVER........................................................................... 3-28

3.3 FLUSHING UNIT...................................................................................... 3-30

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SM iii J012/J013/J014

3.4 MAINTENANCE UNIT.............................................................................. 3-31

3.5 ENCODERS............................................................................................. 3-33

3.5.1 VERTICAL ENCODER WHEEL...................................................... 3-33

3.5.2 HORIZONTAL ENCODER STRIP .................................................. 3-36

3.6 BOARDS.................................................................................................. 3-38

3.6.1 PSU ................................................................................................ 3-38

3.6.2 HVPS .............................................................................................. 3-39

3.6.3 PRINTER ENGINE CTL BOARD, NVRAM ..................................... 3-40

If the control board is being replaced….............................................. 3-42

3.6.4 DUPLEX UNIT DETECTION BOARD............................................. 3-44

3.7 MOTORS ................................................................................................. 3-45

3.7.1 HORIZONTAL MOTOR................................................................... 3-45

3.7.2 VERTICAL MOTOR ........................................................................ 3-47

3.7.3 MAINTENANCE UNIT MOTOR ...................................................... 3-48

3.7.4 REAR FAN...................................................................................... 3-50

3.7.5 FRONT FAN ................................................................................... 3-51

3.8 SENSORS ............................................................................................... 3-52

3.8.1 VERTICAL ENCODER SENSOR ................................................... 3-52

3.8.2 CARRIAGE POSITION SENSOR ................................................... 3-53

3.8.3 INK LEVEL SENSOR...................................................................... 3-54

3.8.4 1ST REGISTRATION SENSOR ..................................................... 3-55

3.8.5 2ND REGISTRATION SENSOR..................................................... 3-56

3.8.6 SCANNER UNIT SENSOR ............................................................. 3-58

3.9 AIR RELEASE SOLENOID ...................................................................... 3-59

3.10 CLEANING PROCEDURES............................................................... 3-60

3.10.1 FLUSHING GATE CLEANING .................................................. 3-61

3.10.2 MAINTENANCE UNIT CLEANING............................................ 3-61

3.10.3 FEED ROLLER CLEANING ...................................................... 3-63

3.10.4 TRANSPORT BELT CLEANING ............................................... 3-64

3.10.5 FRICTION PAD CLEANING...................................................... 3-65

3.10.6 HORIZONTAL ENCODER STRIP CLEANING.......................... 3-66

Cleaning procedure ............................................................................ 3-66

3.11 SWAPPING THE ENGINE UNIT........................................................ 3-68

3.12 FIRMWARE UPDATE ........................................................................ 3-69

3.12.1 WHAT YOU NEED .................................................................... 3-69

Before You Begin…............................................................................ 3-70

Update Procedure .............................................................................. 3-70

TROUBLESHOOTING

4. TROUBLESHOOTING ................................................................. 4-1

4.1 DISPLAY SUMMARY................................................................................. 4-1

4.1.1 OPERATION PANEL DISPLAY ........................................................ 4-1

4.1.2 DISPLAY MENU SUMMARY ............................................................ 4-2

4.2 STATUS REPORTS................................................................................. 4-13

4.2.1 1. PAGE COUNTER ....................................................................... 4-14

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J012/J013/J014 iv SM

4.2.2 2. SYSTEM SUMMARY (CONFIG. LIST) ....................................... 4-15

4.2.3 3. ENGINE SUMMARY CHART...................................................... 4-16

4.2.4 4. SERVICE DATA LIST ................................................................. 4-18

4.2.5 5. T.30 PROTOCOL LIST ............................................................... 4-18

4.3 SELF-DIAGNOSTIC TEST FLOW ........................................................... 4-19

4.4 SC ERROR CODES ................................................................................ 4-21

4.4.1 SUMMARY OF ERROR LEVELS ................................................... 4-21

4.4.2 OUT-OF-RANGE TEMPERATURE ERRORS ................................ 4-22

4.4.3 SC CODE TABLES......................................................................... 4-23

4.4.4 JAM CODES ................................................................................... 4-28

Original Feed Jam .............................................................................. 4-28

Paper Feed Jams ............................................................................... 4-29

4.4.5 FACSIMILE ERRORS..................................................................... 4-37

Communication (RX) .......................................................................... 4-37

Communication (TX) .......................................................................... 4-40

4.5 IMAGE CORRECTION ............................................................................ 4-46

4.5.1 PREPARING FOR TEST PRINTING .............................................. 4-46

4.5.2 NOZZLE CHECK ............................................................................ 4-46

Main Nozzle Check Pattern................................................................ 4-46

4.5.3 PRINT HEAD CLEANING ............................................................... 4-47

4.5.4 PRINT HEAD FLUSHING ............................................................... 4-48

4.5.5 ADJUST PAPER FEED .................................................................. 4-48

4.5.6 HEAD POSITION............................................................................ 4-50

4.5.7 REGISTRATION ............................................................................. 4-51

4.5.8 DRIVE CLEANING.......................................................................... 4-53

4.5.9 CLEANING THE PRINT HEADS BEFORE STORAGE .................. 4-55

4.6 QUICK REFERENCE............................................................................... 4-57

SERVICE TABLES

5. SERVICE TABLES....................................................................... 5-1

5.1 BEFORE YOU BEGIN ............................................................................... 5-1

5.1.1 SERVICE MODE .............................................................................. 5-1

Entering/Exiting Service Mode ............................................................. 5-1

5.1.2 SP MODE ......................................................................................... 5-3

Entering/Exiting SP Mode .................................................................... 5-3

Using SP Mode Menus......................................................................... 5-4

5.2 SERVICE MODE........................................................................................ 5-8

5.2.1 ACCESS TO SERVICE MODE......................................................... 5-8

5.2.2 SERVICE MODE MENUS............................................................... 5-10

5.3 SP MODE SERVICE TABLES ................................................................. 5-44

5.3.1 SP TABLE KEY............................................................................... 5-44

5.3.2 GROUP 1000.................................................................................. 5-46

Main Scan, Sub Scan Registration..................................................... 5-46

Paper Feed......................................................................................... 5-49

Carriage ............................................................................................. 5-49

CÓPIA NÃO CONTROLADA

SM v J012/J013/J014

Suction Vents ..................................................................................... 5-50

Charge Width Setting Mj1: Simplex (DFU) ......................................... 5-50

Charge Width Setting Mj2: Simplex (DFU) ......................................... 5-51

Charge Width Setting Mj3: Simplex (DFU) ......................................... 5-51

Charge Width Setting Mj4: Simplex (DFU) ......................................... 5-52

Charge Width Setting Mj1: Duplex (DFU)........................................... 5-52

Charge Width Setting Mj2: Duplex (DFU)........................................... 5-53

Charge Width Setting Mj3: Duplex (DFU)........................................... 5-53

Charge Width Setting Mj4: Duplex (DFU)........................................... 5-54

Calibrate Humidity/Temperature for Duplex ....................................... 5-54

Charge ID Tables: Mj1 ....................................................................... 5-55

Charge ID Tables: Mj2 ....................................................................... 5-56

Charge ID Tables: Mj3 ....................................................................... 5-57

Charge ID Tables: Mj4 ....................................................................... 5-57

Set Charge Area 1.............................................................................. 5-58

Set Charge Area 2.............................................................................. 5-59

Set Charge for Target Market............................................................. 5-60

Print Head Temperature Thresholds .................................................. 5-61

Ambient Temperature Thresholds ...................................................... 5-61

5.3.3 GROUP 2000.................................................................................. 5-62

Set Threshold for Near-Full Alert........................................................ 5-62

Set Threshold for Automatic Print Head Cleaning .............................. 5-63

Set Threshold Idle Time for Maintenance Alarm ................................ 5-64

Set Maintenance Method ................................................................... 5-65

Set Threshold for Venting During Printing .......................................... 5-65

5.3.4 GROUP 3000.................................................................................. 5-67

Adjust Printhead Gap for dpi .............................................................. 5-67

Set Print Head Rank (Wave) .............................................................. 5-68

Set Print Head Rank (Voltage) ........................................................... 5-68

Set Amount for Standard Ink Coverage.............................................. 5-69

Gamma: K, C, M, Y ............................................................................ 5-69

5.3.5 GROUP 4000.................................................................................. 5-69

5.3.6 GROUP 5000.................................................................................. 5-70

Reset and Restoration Settings.......................................................... 5-70

Firmware Upload, Download .............................................................. 5-70

Maintenance, Replacement................................................................ 5-71

Input Check: Sensors 1/2 ................................................................... 5-74

Input Check: Sensors 2/2 ................................................................... 5-75

Input Check: Temperature and Humidity............................................ 5-75

Input Check: Air.................................................................................. 5-76

Input Check: Ink Cartridge Set Sensors ............................................. 5-76

Input Check: Ink Cartridge Levels ...................................................... 5-77

Input Check: Ink Collector Unit Sensor............................................... 5-77

Encoder Readings.............................................................................. 5-78

Board Temperature Sensors .............................................................. 5-78

CÓPIA NÃO CONTROLADA

J012/J013/J014 vi SM

5.3.7 GROUP 6000.................................................................................. 5-78

5.3.8 GROUP 7000.................................................................................. 5-79

Display Charge Count ........................................................................ 5-79

Display Coverage Count .................................................................... 5-79

Display User Cleaning Count ............................................................. 5-80

Display User Flushing Count.............................................................. 5-80

Display Count: Air Purges/Re-fillings After SC990 ............................. 5-80

Display Count: Air Purges/Re-fillings After Ink End............................ 5-81

Display Count: Air Purges/Re-Fillings After Air Detected ................... 5-81

Display Count: Air Detected at Power On .......................................... 5-82

Display Count: Air Detected Before Capping, Between Pages, or When Ink

Cartridge Replaced ............................................................................ 5-82

Display Count: Air Detected in Print Head Tank After During Maintenance

After Purge ......................................................................................... 5-83

Display Count: Automatic Cleanings Between Page Prints................ 5-83

Display Count: Automatic Cleanings Before Print Head Capping....... 5-84

Display Count: Automatic Cleanings After Printer Has Remained Idle5-84

Display Count: Maintenance Operations After Printer Idle ................. 5-85

Display Count: Total Ink Cartridge Out............................................... 5-85

Display Count: Ink Cartridge Out (Equal or More Than Guaranteed Service

Life) .................................................................................................... 5-85

Display Software Count: Near End for Ink Collector Unit ................... 5-86

Display Count: Tank Full: Ink Collector Unit ....................................... 5-86

Display Count: Swing Plate Contacts With Carriage .......................... 5-86

Display Count: Mist Counter for Automatic Cleaning.......................... 5-87

Display Count: Paper Dust Counter for Automatic Cleaning .............. 5-87

Display Count: Cap Off Time for Automatic Print Head Cleaning....... 5-87

Display Humidity Reading Before Automatic Print Head Cleaning ..... 5-88

Display Count: Ink Cartridge Replacements....................................... 5-88

Display Date of Ink Collector Unit Replacement................................. 5-88

Display Standby Time ........................................................................ 5-89

Display Operation Start Date.............................................................. 5-89

Display SC Code Log ......................................................................... 5-89

Display Jam Log................................................................................. 5-90

Display Total Count: Jam Log ............................................................ 5-90

Display Total Count: Ink Fill Log......................................................... 5-91

Display Maintenance Log ................................................................... 5-91

Display Maintenance Log: By Type of Maintenance........................... 5-91

Display Maintenance Log: Total Count............................................... 5-92

Display Near Full Flag: Right Ink Collector Unit.................................. 5-92

Display Position of Tank Full Feeler for Each Print Head Tank After Air

Purge.................................................................................................. 5-93

Display Normal Position for Detection of Full Print Head Tank........... 5-93

Display Count: Number of Drive Cleanings ........................................ 5-94

Display Count: Ink Supply Time Up.................................................... 5-94

CÓPIA NÃO CONTROLADA

SM vii J012/J013/J014

Display Count: Automatic Print Head Cleanings (After De-Cap Time

Elapsed) ............................................................................................. 5-95

Display Count: Maintenance Cleanings of Right Vent ........................ 5-95

Display Count: Air Detections Before Maintenance Cleanings........... 5-95

5.4 BIT SWITCHES........................................................................................ 5-96

5.4.1 CHANGING BIT SWITCH SETTINGS ............................................ 5-96

5.4.2 BIT SWITCH SUMMARY ................................................................ 5-97

DETAILED DESCRIPTIONS SECTION

6. DETAILED DESCRIPTION SECTION ......................................... 6-1

6.1 IMPORTANT PARTS ................................................................................. 6-1

6.1.1 J012 .................................................................................................. 6-1

Front View: J012 .................................................................................. 6-1

Rear View: J012 ................................................................................... 6-3

6.1.2 J013/J014 ......................................................................................... 6-5

Front View: J013/J014.......................................................................... 6-5

Rear View: J013/J014 .......................................................................... 6-7

6.2 BOARDS.................................................................................................... 6-9

6.2.1 BOARD CIRCUIT DIAGRAM ............................................................ 6-9

6.2.2 BOARD LAYOUT DIAGRAM .......................................................... 6-10

6.3 ELECTRICAL COMPONENTS ................................................................ 6-11

6.3.1 OVERVIEW..................................................................................... 6-11

ARDF Unit .......................................................................................... 6-11

Scanner Unit....................................................................................... 6-12

Printer Engine..................................................................................... 6-13

6.3.2 ELECTRICAL COMPONENT SUMMARY ...................................... 6-16

ADF. ................................................................................................... 6-16

Scanner.............................................................................................. 6-17

Printer Engine..................................................................................... 6-18

6.4 PRINT HEADS ......................................................................................... 6-28

6.4.1 OVERVIEW..................................................................................... 6-28

6.4.2 PRINT HEAD .................................................................................. 6-28

Print Head Specifications ................................................................... 6-28

6.4.3 PRINT HEAD TANK........................................................................ 6-29

6.4.4 INK EJECTION DEVICE ................................................................. 6-31

6.4.5 INK NEAR END .............................................................................. 6-31

6.4.6 INK OUT ......................................................................................... 6-32

6.4.7 REGISTRATION SENSORS........................................................... 6-33

1st Registration Sensor ...................................................................... 6-33

2nd Registration Sensor..................................................................... 6-34

6.5 INK ........................................................................................................... 6-35

6.5.1 VISCOUS INK (LIQUID GEL) ......................................................... 6-35

6.5.2 WIDE PRINT HEAD........................................................................ 6-35

6.5.3 BELT TRANSFER SYSTEM ........................................................... 6-37

6.5.4 LEVEL COLOR MODE ................................................................... 6-37

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J012/J013/J014 viii SM

6.6 INK SUPPLY............................................................................................ 6-38

6.6.1 OVERVIEW..................................................................................... 6-38

6.6.2 PRINT CARTRIDGES..................................................................... 6-38

6.6.3 PRINT CARTRIDGE SET SENSORS............................................. 6-41

6.6.4 INK PUMPS .................................................................................... 6-42

6.6.5 PRINT HEADS................................................................................ 6-44

6.6.6 PRINT HEAD MAINTENANCE ....................................................... 6-46

Overview ............................................................................................ 6-46

6.6.7 MAINTENANCE UNIT .................................................................... 6-47

Overview ............................................................................................ 6-47

Maintenance Unit Cleaning Cycle ...................................................... 6-48

6.6.8 PRINT HEAD MAINTENANCE CYCLES ........................................ 6-51

6.6.9 INK COLLECTOR TANK................................................................. 6-53

6.6.10 INK COLLECTOR INK LEVEL SENSOR .................................. 6-54

6.6.11 FLUSHING UNIT....................................................................... 6-55

6.7 CARRIAGE DRIVE .................................................................................. 6-56

6.7.1 OVERVIEW..................................................................................... 6-56

6.7.2 ENVELOPE SELECTOR ................................................................ 6-58

6.8 PAPER FEED, TRANSPORT, PAPER EXIT ........................................... 6-59

6.8.1 OVERVIEW..................................................................................... 6-59

6.8.2 CASSETTE LOCK/RELEASE......................................................... 6-60

6.8.3 LEADING EDGE AND PAPER SIZE DETECTION......................... 6-61

6.8.4 PAPER JAM, TRAILING EDGE DETECTION ................................ 6-62

6.8.5 PAPER TRANSPORT DRIVE......................................................... 6-63

6.8.6 PAPER PATH ................................................................................. 6-64

6.8.7 TRANSPORT BELT........................................................................ 6-65

6.8.8 CHARGE LEAK DETECTION......................................................... 6-66

6.8.9 COOLING FAN ............................................................................... 6-67

6.8.10 SCANNER UNIT SWITCH ........................................................ 6-67

6.9 BASIC OPERATION ................................................................................ 6-68

6.9.1 INITIALIZATION SEQUENCE AT POWER ON .............................. 6-68

6.10 IMAGE PROCESSING....................................................................... 6-69

6.11 DUPLEX UNIT.................................................................................... 6-70

6.11.1 OVERVIEW ............................................................................... 6-70

6.11.2 DUPLEX DRIVE ........................................................................ 6-71

6.11.3 DUPLEXER COVER SWITCH .................................................. 6-72

6.11.4 DUPLEXER SET SWITCH........................................................ 6-73

6.12 MULTI BYPASS TRAY (OPTION)...................................................... 6-74

6.13 PAPER FEED UNIT (OPTION) .......................................................... 6-76

6.13.1 OVERVIEW ............................................................................... 6-76

6.13.2 PAPER FEED............................................................................ 6-77

6.14 ADF. ................................................................................................... 6-78

6.14.1 OVERVIEW ............................................................................... 6-78

6.14.2 DRIVE ....................................................................................... 6-78

CÓPIA NÃO CONTROLADA

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