Johnson Controls WNC1800 User manual

WNC1800 Wireless Network Coordinator Gateway User's

Guide

Code No. LIT-12012357

Software Release1.0

Issued February 2017

Refer to the QuickLIT website for the most up-to-date version of this document.

WNC1800 Wireless Network Coordinator Gateway Introduction .........................................2

WNC Gateway UI and Navigation.............................................................................................2

Device List...........................................................................................................................................6

Security................................................................................................................................................8

User Roles...........................................................................................................................................8

WNC Gateway Settings.............................................................................................................9

Wi-Fi Access Point Settings.............................................................................................................10

Ethernet Settings..............................................................................................................................11

SSL Settings......................................................................................................................................13

Updating WNC1800 Gateway Software...........................................................................................14

Administration Settings...................................................................................................................15

About Screen.....................................................................................................................................16

Audit Log...........................................................................................................................................17

Diagnostics........................................................................................................................................18

BACnet Time Sync............................................................................................................................19

WNC Gateway Device..............................................................................................................20

WNC Home Page...............................................................................................................................20

WNC Network Setup.........................................................................................................................21

WNC BBMD........................................................................................................................................25

WNC Gateway Network Commands................................................................................................26

Commanding Points in WNC Gateway..................................................................................27

TEC3000 Wireless Thermostat Controllers...........................................................................29

TEC3000 Setpoints...........................................................................................................................30

TEC3000 Schedules..........................................................................................................................31

TEC3000 Display Settings ...............................................................................................................33

TEC3000 Control Setup....................................................................................................................34

TEC3000 Network Setup...................................................................................................................35

TEC3000 Equipment Setup..............................................................................................................36

TEC3000 System Status...................................................................................................................37

TEC3000 Control Status...................................................................................................................38

TEC3000 Controller Info Page.........................................................................................................39

Field Controllers......................................................................................................................40

FEC Controller Home Screen...........................................................................................................40

Advanced Application Field Controllers (FAC and PCA) Home Screen......................................41

FAC and PCA Controller Inputs..........................................................................................................42

FAC and PCA Controller Outputs Screen...........................................................................................42

FAC and PCA Controller Parameters.................................................................................................43

FAC and PCA Controller Events Page................................................................................................44

Configuration Tool...............................................................................................................................45

Troubleshooting.......................................................................................................................46

Related Documentation...........................................................................................................46

Appendix: Creating an Audit Log...........................................................................................48

Appendix: Reset Button Operation and Description............................................................52

1WNC1800 Wireless Network Coordinator Gateway User's Guide

WNC1800 Wireless Network Coordinator Gateway Introduction

The WNC1800 Wireless Network Coordinator (WNC) Gateway, equipped with a ZFR1820 or ZFR1823 Coordinator

Radio, provides an IP interface to wireless enabled field controllers (WEFCs) equipped with a ZFR1821 or ZFR1822

Pro Wireless Router, TEC3000 wireless thermostats, and a supervisory controller in a Metasys® building automation

system (BAS). The WNC Gateway routes BACnet® IP messages between the Ethernet network and the wireless

ZFR Pro network through the ZFR Pro Coordinator Radio.

This document describes day-to-day use and features of the WNC Gateway, including where to find settings and

how to navigate the screens, but does not address equipment controller details. For more information on individual

controller and application settings, refer to the associated technical literature.

The WNC Gateway allows you to use smartphones, tablets, laptops, or desktop computers to interact with building

automation equipment controllers on a ZFR Pro network. The WNC Gateway serves up web pages through a built-in

Wi-Fi access point or Ethernet connection, which allows you to view and edit equipment controller configuration

parameters, setpoints, schedules, and alarms through a standard web browser.

The Wi-Fi access point connection on the WNC Gateway allows users of a supported mobile device to be up to 30

m (100 ft, line of sight) away indoors if there are no obstacles,(typical indoor range is 15 m (50 ft)).

Note: The WNC Gatewaycannot be used on Smoke Control systems or Metasys for Validated Environment (MVE)

sites.

WNC Gateway UI and Navigation

The WNC Gateway User Interface runs in a secure web browser on your computer or mobile device. It is scalable

to work on computer screens and the smaller screens of mobile devices. When you first log in to the WNC Gateway,

you are presented with the Access Point Legal Disclaimer as well as WNC Gateway and License information. You

must agree to this information in order to access the WNC Gateway. When you click I Agree, you will be able to log

into the WNC Gateway to configure it and view the data of its discovered controllers. See the WNC Gateway UI

Figure 1. The exact view on different web browsers and different devices may vary, but the basic layout and functionally

will be the same.

After logging in the first time, the WNC Gateway will require additional Network Addressing and Configuration before

it can be used in a Metasys® System.

From the Home Screen, the left panel of the UI allows you to select a specific device from the Choose a device

drop-down list, , choose Settings to access and modify settings of the WNC Gateway, perform software updates

and other administrative tasks depending on the user's role, or choose Admin to log out or change your password.

The right pane contains the full list of devices that the WNC Gateway has discovered. Each entry in the device list

shows the device address, the name, a description, signal strength, and a label.

If the row is light blue and shows a down arrow icon, it indicates that the discovered device is online but its system

points have not yet been read or discovered. Clicking the row instructs WNC Gateway to retrieve the available views

and points from that device. Until the device has had its points discovered, it is not selectable from the Choose a

device drop-down list. Once the device points have been discovered, the icon changes to an arrowhead as shown

in the following figures.

2WNC1800 Wireless Network Coordinator Gateway User's Guide

Figure 1: WNC Gateway UI

The WNC Gateway uses colored bars to indicate the condition of points and alarms (). These bars enable the user

to zero in on the most important statuses from a long list of devices or points. Points that are in an alarm status show

red bars at left and right sides of that point's entry in the list. Points that are overridden or Out of Service show orange

bars. Points that are Offline show black bars. Point values that are read-only show grey borders. These colors and

rules match the default indicators in Metasys systems.

3WNC1800 Wireless Network Coordinator Gateway User's Guide

Figure 2: WNC Point Status Indicator Bars

Navigating in the WNC Gateway UI

When using the WNC Gateway through a web browser on a computer, as shown in Figure 3, you see the entire

user interface with the left side of the Gateway dedicated to menu selections and the right side dedicated to equipment

selections. The Device List, overall settings, and Admin Options can be selected and viewed or adjusted as you like.

When navigating to other menus, a menu button appears at the top of the list to allow you to return to the home

screen.

When viewing the WNC Gateway interface on a phone or mobile device, the screen displays either the menu

selections on the left or the equipment selections from the right. You can slide the screen left or right to see the

desired selections.

4WNC1800 Wireless Network Coordinator Gateway User's Guide

Figure 3: WNC Gateway UI on a Desktop

Figure 4: WNC Gateway UI on a Mobile Device

For information on WNC Gateway settings, see the WNC Gateway Settings section.

5WNC1800 Wireless Network Coordinator Gateway User's Guide

Device List

When the WNC Gateway is connected to a network, it detects the devices on that network and populates the Device

List. You can select individual devices to view or command directly from the list or by using the Choose a device

drop-down list. Selecting a device takes you to that device's home page.

Devices will automatically appear in the device list when they join the network. It can take up to 10 minutes for a

device to appear the first time.

Figure 5: Device List ZigBee® Network

Note: Normally, using the Rediscover Devices button is not necessary, but may be required if alarms and status

indications do not self-clear, if firmware has been updated or new applications have been downloaded to

the controllers.

6WNC1800 Wireless Network Coordinator Gateway User's Guide

1. Click Rediscover Devices. The Rediscover Devices screen appears.

Figure 6: Rediscover Devices

2. Click Rediscover. The WNC Gateway shows a connection problem while the device reads the network. This is

a transitory condition and typically can be ignored.

Figure 7: Connection Problem

3. When communication is re-established, click Device List to return to the updated device list.

Figure 8: Communication Re-established

7WNC1800 Wireless Network Coordinator Gateway User's Guide

Security

The WNC Gateway uses security certificates to authenticate itself to web browsers. Refer to the Mobile Access

Portal Gateway Network and IT Guidance Technical Bulletin (LIT-12012015) for information on installing and using

security certificates.

The first time you log in to the WNC Gateway, the Change Password and Passphrase webpage appears. You must

change the Admin password and Wi-Fi passphrase. WNC Gateway, passwords must have at least eight characters,

at least one digit (0–9), and one upper case letter (A–Z). The Wi-Fi access point passphrase must have at least

eight characters but there are no other restrictions.

Following these simple rules to add complexity to your password:

• Use a password that is at least eight (8) characters in length (and preferably even longer than eight characters).

• Do not use dictionary words in your password.

• Use uppercase and lowercase letters.

• Use numbers.

• Use symbols such as $, %, &.

If you forget the Admin password, the WNC can be reset to the factory password that is located in the original

Quickstart Guide. For this reason, you should maintain physical security of the Wireless Network Coordinator Quick

Start Guide (Part No. 24-10737-105) with the passphrase on it to discourage unauthorized attempts to access

equipment.

User Roles

User roles define access levels in WNC Gateway and network functions to the level appropriate for a user's job

requirements. The user roles available are Admin, Technician, and Tenant.

Access to the WNC Gateway setting options are controlled by user level.

Table 1: Settings Access by User Role

User RoleUse toSetting

Admin, Tech, and TenantChange Wi-Fi SSID and Wi-Fi Passphrase on WNC

Gateway.

Wi-Fi Access Point

Note: Tenants can view but not change

Wi-Fi settings.

Admin and TechConfigure Ethernet settings if using WNC Gateway as a

stationary device or being used as a BACnet router for a

supervisor.

Ethernet

AdminInstall security certificate and private key.SSL

Admin and TechUpdate the software version of the WNC Gateway.Software Updates

AdminAdd or delete users and define their user roles.Admin

Admin, Tech, and TenantLists the versions of the software components used in WNC

Gateway.

About

AdminDownload a compressed file of diagnostic information to

provide to Product Support (for product support only).

Diagnostics

AdminDownload a text file of user actions on the WNC Gateway.Audit Log

Admin and TechSet the time on the WNC Gateway and the device being

viewed. Because the WNC Gateway does not have a battery

to maintain time during a power failure, you should make

sure that time is in sync after a device reset to apply correct

times to the system logs. Remote users should be aware

that no time zone information persists if your browser time

is different from the local time for the WNC Gateway.

BACnet Time Sync

8WNC1800 Wireless Network Coordinator Gateway User's Guide

WNC Gateway Settings

This section describes how to adjust the settings of the WNC Gateway according to user level.

Figure 9: WNC Gateway Settings Menu (Administrator)

9WNC1800 Wireless Network Coordinator Gateway User's Guide

Wi-Fi Access Point Settings

The WNC Gateway acts as an access point for connecting Wi-Fi devices such as cell phones, tablets, and laptops

to your field controllers, wireless thermostats, and rooftop units on a building management network. All Admin and

Tech users can change the Wi-Fi SSID and the Wi-Fi Passphrase fields under the Wi-Fi Access Point settings (Figure

10). The default settings for these two fields are included in the Wireless Network Coordinator Gateway Quick Start

Guide (Part No. 24-10737-105) , which ships with each WNC1800 Gateway. To access the Wi-Fi settings, click

Wi-Fi Access Point in the Settings menu on the WNC Gateway UI. The first time you log in to the WNC Gateway,

the system prompts you to change the Wi-Fi Passphrase. The Passphrase must be a minimum of eight characters.

For more information on setting a secure password see Security.

Figure 10: Wi-Fi Access Point Settings Screen

Note: The Wi-Fi Access Point cannot be disabled.

10WNC1800 Wireless Network Coordinator Gateway User's Guide

Ethernet Settings

Access the Ethernet Settings screen from the Settings Menu when logged in as either an Admin or Tech user.

Notes:

• If you are using Ethernet, you must have the WNC Gateway plugged into external power before connecting the

coordinator.

• Changes to these parameters will take effect immediately, but it can take up to 5 minutes before they are persisted

in the WNC1800’s archive. If power is cycled before the archive occurs, the changes will be lost.

For more information on committing changes, see WNC Network Setup.

Figure 11: WNC Gateway Ethernet Settings Screen

Note: A grey field is read-only; a white field can be edited.

11WNC1800 Wireless Network Coordinator Gateway User's Guide

Table 2: Ethernet Setting Screen Descriptions

DescriptionDefaultSetting

Must be turned on to connect to an NAE.Must be OnEthernet

Hostname is a unique name for this device on a WNC or an Ethernet

network. The user can modify the Hostname.

WNC followed by the

wireless WNC address.

Hostname

The last part of a domain name. Domain name suffixes include .com, .net,

and .org, among others.

Domain Name Suffix

A MAC (media access control) address is manufactured into all network

cards, including Ethernet and Wi-Fi devices. It uniquely identifies hardware

on a WNC or an Ethernet network.

Ethernet Mac Address

Determines whether to automatically configure a DHCP address. Turn off

to use your WNC1800 Gateway with a static IP address. Contact your IT

Department to obtain necessary settings if you wish to manually set

addresses.

OnAuto DHCP Configure

Used to set Address if Auto DHCP Config is OFF.IP Address

Used to set Mask if Auto DHCP Config is OFF.255.255.255.0Subnet Mask

Used to set Default Gateway if Auto DHCP Config is OFF.Default Gateway

If you have a Dynamic Name Server (DNS) on your network, the WNC1800

Gateway can be accessed by a unique name instead of an IP address.

Set this field to ON to enable use of the DNS.

OffAuto DNS Configure

Address of your Primary DNS server, if available.Primary DNS Server

Address of your Secondary DNS server, if available.Secondary DNS Server

Note: The WNC Gateway User Interface uses https secure protocol. To externally access the WNC Gateway you

need to open port 443. Contact the site's IT department for more information.

12WNC1800 Wireless Network Coordinator Gateway User's Guide

SSL Settings

The SSL Settings screen shows the currently installed security certificate (if any) and allows you to install both a

Private Key and a new certificate. The following procedure can only be performed by an Admin user. Refer to the

Mobile Access Portal Gateway Network and IT Guidance Technical Bulletin (LIT-12012015) for information on how

to use SSL Certificates in a WNC Gateway.

Figure 12: WNG Gateway SSL Settings Screen

13WNC1800 Wireless Network Coordinator Gateway User's Guide

Updating WNC1800 Gateway Software

The following procedure can only be performed by an Admin or Tech user.

1. On the Settings menu, select Software Updates and click Choose File to navigate to the location of the new

software image.

Figure 13: Software Updates Screen

2. Click Upload to transfer the file into the WNC Gateway.

3. Click the Upload button to have WNC Gateway use the new file.

4. The WNC Gateway goes offline temporarily while the updates are applied, during which time you may see a

Connection Problem message.

5. The WNC Gateway will also update the firmware of the attached ZFR Coordinator, if needed.

14WNC1800 Wireless Network Coordinator Gateway User's Guide

Administration Settings

The Administration Settings screen can only be viewed by an Admin User. On this screen, an administrator can add

or delete users, define user roles, and change passwords.

Figure 14: Administration Settings Screen

15WNC1800 Wireless Network Coordinator Gateway User's Guide

About Screen

The About screen can be viewed by any user and shows the versions of the various software components that make

up the WNC Gateway software.

Figure 15: About Screen Settings

16WNC1800 Wireless Network Coordinator Gateway User's Guide

Audit Log

The Audit Log feature allows an Admin user to download and view a log of user actions on the WNC Gateway. When

you select download, a text file containing entries for the following events is created.

• Add new user

• Unrecoverable startup error

• Delete user

• Pushbutton reset 1

• Pushbutton reset 2

• System preferences changed

• Time changed (recorded only when done via BACNet Time Sync feature)

• User command (records commanded value, nothing about success or failure)

• User logged out due to inactivity

• User login failure

• User login success

• User logout

• User password changed

The log entry format contains (when available and applicable) the date, time, device name, timestamp, process

name (process ID), and a message describing each event. The log is not cleared through software updates or factory

resets of the WNC Gateway.

Note: If a power failure occurs, the time and date stamp are not persisted and need to be set; therefore, some of

the log entries may not have an accurate date and time stamp (for example, if the device lost its time setting

from a power failure).

For information on how to create an Audit Log, see Appendix: Creating an Audit Log.

17WNC1800 Wireless Network Coordinator Gateway User's Guide

Diagnostics

The Diagnostics screen provides a method for product support personnel to access diagnostic information.

Figure 16: Diagnostics Screen

18WNC1800 Wireless Network Coordinator Gateway User's Guide

BACnet Time Sync

BACnet Time Sync allows you to set the time on the WNC Gateway and its discovered wireless devices. The time

and date default to the computer's time and date, but you can change the time and date by clicking either the calendar

or clock icon, as shown in Figure 17. Because the WNC Gateway does not have a battery backup for the internal

clock, you must synchronize the time and date after the WNC Gateway is reset or loses power to ensure that the

system logs have the correct time and date information.

Figure 17: BACnet Time Sync

19WNC1800 Wireless Network Coordinator Gateway User's Guide

WNC Gateway Device

WNC Home Page

The WNC Home Page shows you information about the ZFR network. This information can be used to see the

overall status of the devices on the network.

Figure 18: WNC Home Page

Table 3: WNC Home Page Descriptions

DescriptionItem

Displays the physical RF PAN (Personal Area Network) ID for your network.Radio PAN ID

Displays the status of the radios in your network.Current Radio Reliability

Displays the signal strength of the radios in your network.Signal Strength

Displays the number of current devices in your network that are online.Number of Online Devices

Displays the number of current devices in your network that are offline.Number of Offline Devices

Displays the physical RF channel number for your network. Typical channels for North

America are 15, 20, and 25. Channels 11 to 26 may be entered if the Allow Extended Channel

List is set to TRUE on the Network Setup page.

Notes:

• Channel 26 will not be accepted for some countries (including the US).

• Maximum Active Channel = 25.

Active Channel

Displays the network protocol type in use by the network.Network State

Displays if BACnet routing is Enabled or Disabled.Routing Mode

20WNC1800 Wireless Network Coordinator Gateway User's Guide

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Johnson Controls WNC1800 User manual

Johnson Controls WNC1800 User manual

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