Avaya 4600 Series IP Telephones Application Note

Brand: Avaya

Model: 4600 Series IP Telephones

Type: Application Note

Avaya 4600 Series IP Telephones are feature-rich business communication devices designed to enhance collaboration and productivity. These IP phones offer a range of capabilities to streamline communication processes and provide a user-friendly experience. With a high-resolution color display and intuitive user interface, the 4600 Series phones enable easy navigation and access to various features. They support multiple lines, allowing users to handle several calls simultaneously, and offer hands-free operation with a built-in speakerphone for added convenience.

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Avaya Solution & Interoperability Test Lab

Application Notes for XTEND® Communications

AnswerPro™ with Avaya™ IP Softphone - Issue 1.0

Abstract

These Application Notes describe the configuration steps required in order for XTEND

Communications AnswerPro to successfully interoperate with the Avaya™ IP Softphone on

the Avaya™ S8700 Media Server. Features and functionality were validated and

performance testing was conducted in order to verify operation under load. Information in

these notes has been obtained through compliance testing and additional technical discussions.

Testing was conducted via the DeveloperConnection Program at the Avaya Solution and

Interoperability Test Lab.

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1. Introduction

These Application Notes describe the compliance-tested configuration utilizing Avaya™ IP

Softphone and XTEND Communications AnswerPro. XTEND does not allow end customers to

install or customize the AnswerPro application. As such, this document will address the

configuration steps required to allow the Avaya™ IP Service Provider within Avaya™ IP

Softphone to interoperate with XTEND Communications AnswerPro.

XTEND Communications AnswerPro is a Windows-based CTI application that provides

telephone operators visual access to advanced telephony capabilities from their desktop

computer. Before agents answer the phone, AnswerPro delivers information about the call along

with the reason for the call, through a desktop client.

As seen in Figure 1, Avaya™ Communication Manager runs on the Avaya™ S8700 Media

Server. In this sample configuration, Avaya IP Telephones and Avaya Softphones are

provisioned. The P133s are functioning as Layer 2 switches. Since the configurations of the

Avaya P133s are not specific to the solution, they are not discussed in these Application Notes.

Avaya S8700

Media Servers

Avaya G600

Media Gateway

192.45.100.30

CLAN:

192.45.100.36

MEDPRO:

192.45.100.39

Avaya P133 Avaya P133

XTEND AnswerPro

Avaya IP Softphone

Avaya IP

Telephone

Network

Figure 1: Avaya DeveloperConnection Compliance Test Configuration

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2. Equipment and Software Validated

The following equipment and software were used for the sample configuration provided:

Equipment Software

Avaya™ S8700 Media Server

Avaya Communication

Manager 1.3

Avaya™ IP Telephone R1.8

Avaya™ IP Softphone R4 V1 Service Pack 3

XTEND Communications AnswerPro Version 10.2.71

3. Configure the Avaya IP Telephone

Change the station parameters by entering the command change station 68100. Go to the third

page and change the button assignment as shown below. Note that XTEND must be made aware

of the position of this key to customize AnswerPro.

change station 68100 Page 3 of 4

STATION

SITE DATA

Room: Headset? n

Jack: Speaker? n

Cable: Mounting: d

Floor: Cord Length: 0

Building: Set Color:

ABBREVIATED DIALING

List1: List2: List3:

BUTTON ASSIGNMENTS

1: call-appr 7:

2: call-appr 8:

3: call-appr 9:

4: 10:

5: 11:

6: 12: release

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4. Configure the Avaya IP Service Provider for AnswerPro

XTEND does not allow end customers to install or customize the AnswerPro application. As

such, this section will address the configuration steps required to allow the Avaya™ IP Service

Provider within Avaya™ IP Softphone to interoperate with XTEND Communications

AnswerPro.

Install Avaya™ IP Softphone as per the installation manual.

Start the Avaya IP Softphone. Select Settings from the menu bar and select Login Settings.

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Select the Call Control tab. Select Other TAPI Application. In the Name field, enter

XTENDTapiInterface. In the Path field, enter the full path of the XTEND phone application.

In this configuration, the value “c:\console\xntapi.exe” was entered.

Click OK to save the changes.

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From the menu bar, select File -> Log In. Enter the extension and password of the IP telephone.

For the Configuration field, select Log into IP Telephone. Click the Discover button to

populate the IP Telephone Address. Alternatively, enter the IP address of the IP Telephone.

Click the Login button.

When prompted, press the “#” key on the IP Telephone. Once logged in, the XTEND TAPI

application will start.

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On the desktop, double-click the XTEND Console application. Enter the appropriate credentials

to log in to the application.

5. Interoperability Compliance Testing

Interoperability compliance tests included feature, functionality, and performance testing.

Feature and functionality testing examined AnswerPro’s ability to provide telephony features

such as making, receiving, transferring, and conferencing calls. Feature and functionality was

verified using manual methods. Performance testing was conducted using call generation and

desktop manipulation tools.

6. Verification Steps

This configuration was verified in a test environment with the use of network tools. In the field,

the following verification steps can be performed to test the interoperability at stages where

incorrect configuration is most likely to occur.

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1) Network Connectivity – Ping between the media server and the PC running

AnswerPro, and from AnswerPro to the IP Telephone.

2) Telephony Connectivity: Station – Place calls to and from the IP Telephone.

Verify that each call completes and a talk path is present.

3) Application Connectivity: Place calls to and from the IP Telephone. Verify that

IP Softphone correctly displays the call information.

The status station command on Avaya Communication Manager may be used to monitor the

events at the station.

7. Support

XTEND Communications provides technical support, which can be reached at 212-951-7670

during normal business hours. After hour emergency support is available at 212-570-7363.

Alternatively, they can be reached by sending email to [email protected].

8. Conclusion

These Application Notes describe the configuration steps required to configure XTEND

Communications AnswerPro to successfully interoperate with the Avaya™ IP Service Provider

that is part of the Avaya™ IP SoftPhone. Features and functionality were tested, and

performance testing was conducted to validate the solution.

9. Additional References

The following document may be used for more information:

• Administration for Network Connectivity for Avaya MultiVantage™ Software – Document

ID 555-233-504, available at http://support.avaya.com/.

• Administrators Guide for Avaya MultiVantage™ Software – Document ID 555-233-506,

available at http://support.avaya.com.

• XTEND Communications User Documentation for AnswerPro

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Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™

are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the

property of their respective owners. The information provided in these Application Notes is

subject to change without notice. The configurations, technical data, and recommendations

provided in these Application Notes are believed to be accurate and dependable, but are

presented without express or implied warranty. Users are responsible for their application of any

products specified in these Application Notes.

Please e-mail any questions or comments pertaining to these Application Notes along with the

full title name and filename, located in the lower right corner, directly to the Avaya

DeveloperConnection Program at [email protected].

Avaya 4600 Series IP Telephones Application Note

Avaya 4600 Series IP Telephones Application Note

Avaya 4600 Series IP Telephones Application Note

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