Vodavi Starplus Triad-S System Programming Manual

Feature Package 3

TRIAD-S

System

Programming

a new dimension in business communications

Technical Manuals Online! - http://www.tech-man.com

STARPLUS

Triad-S

System Programming Manual

Part Number: 5050-13 Issue 3.2 - March 2001

T

M

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This material is copyrighted by VODAVI Technology, Inc., and may be duplicated by

Authorized Dealers only. Any unauthorized reproductions, use or disclosure of this

material, or any part thereof, is strictly prohibited and is a violation of the Copyright

Laws of the United States (17 U.S.C. Section 101 et. seq.).

VODAVI reserves the right to make changes in specifications at any time and wi thout

notice. The information furnished by VODAVI in this material is believed to be accurate

and reli able, but is not warranted to be true in all cases.

STARPLUS

and

TRIAD™

are Registered trademarks of VODAVI Technology, Inc.

mlj/200 1

Issue Release Date Changes

28-99

 Feature Package 2 {FP2} enhancements have been added.

 Manual content contains extensive revisions.

2.1 12-99

 Feature Package 2 {FP2} updates have been added.

 Manual content has been revised.

35-00

 Feature Package 3 {FP3} enhancements have been added.

 Manual layout has been reformatted.

3.1 8-00 Manual content has been revised.

3.2 3-01 Manual content has been revised for correctness and clarity.

LIFE SUPPORT APPLICATIONS POLICY

VODAVI Technology, Inc. products are not authorized for and should not be used

within Life Support applications. Life Support systems are equipment intended to

support or sustain life and whose failure to perform when properly used in

accordance with instructions provided can be reasonably expected to result in

significant personal injury or death.

VODAVI Technology, Inc. warranty is limited to replacement of defective

components and does not cover injury to persons or property or other consequential

damages.

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1 Customer Database Programming

Introduction ........................................................................................................... 1-3

Program Mode Entry (Key Station) ................................................................ 1-19

Program Mode Entry (Data Terminal or PC) ............................................... 1-19

Initialization ........................................................................................................... 1-20

Database Programming Worksheets ........................................................... 1-20

Database Upload/Download Routine .......................................................... 1-21

Upload/Download through Remote Administration ...................... 1-21

2 System Parameters Programming

System Timers ....................................................................................................... 2-3

System Hold Recall Timer .......................................................................... 2-4

Exclusive Hold Recall Timer ...................................................................... 2-5

Attendant Recall Timer ............................................................................... 2-6

Transfer Recall Timer ................................................................................... 2-6

Preset Forward Timer .................................................................................. 2-7

Call Forward No Answer Timer ................................................................ 2-8

Pause Timer .................................................................................................... 2-8

Call Park Recall Timer .................................................................................. 2-9

Conference / DISA Timer ........................................................................... 2-9

Paging Time-Out Timer .............................................................................. 2-10

CO Ring Detect Timer ................................................................................. 2-11

SLT DTMF Receiver Timer .......................................................................... 2-11

Message Wait Reminder Tone ................................................................. 2-12

SLT Hook Flash Timer .................................................................................. 2-13

SLT Hook Flash Debounce Timer ............................................................ 2-13

SMDR Call Qualification Timer ................................................................. 2-14

Automatic Call Back Timer ........................................................................ 2-15

Reminder Ring Timer .................................................................................. 2-15

Inter-Digit Time-Out .................................................................................... 2-16

Additional System Timers ................................................................................. 2-17

Repeat Redial Timer ..................................................................................... 2-18

Attendant Display Timer ............................................................................ 2-19

Call Coverage Ring Timer .......................................................................... 2-19

Contents

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ii March 2001

Modem Answer Timer ................................................................................ 2-20

Pulse Dial Inter-Digit Timer ....................................................................... 2-20

DTMF On/Off Time Operation ................................................................. 2-21

System Features 1 Programming .................................................................. 2-21

Attendant Override ..................................................................................... 2-23

Hold Preference ............................................................................................ 2-23

External Night Ring ...................................................................................... 2-24

Executive Override Warning Tone ......................................................... 2-24

Page Warning Tone ..................................................................................... 2-25

Background Music ....................................................................................... 2-26

Least Cost Routing (LCR) ............................................................................ 2-26

Account Codes - Forced ............................................................................. 2-27

Group Listening ............................................................................................ 2-28

Idle Speaker Mode ....................................................................................... 2-28

Call Cost Display ........................................................................................... 2-29

Music-On-Hold .............................................................................................. 2-29

Call Qualifier Tone ........................................................................................ 2-30

System Features 2 Programming .................................................................. 2-31

Barge-In W arn Tone ..................................................................................... 2-32

CO Ring Tones ............................................................................................... 2-33

Verified Account Codes .............................................................................. 2-34

Call Forward Display .................................................................................... 2-34

External Day Ring ......................................................................................... 2-35

Overflow Station Forward ......................................................................... 2-35

Direct Transfer Mode .................................................................................. 2-36

Station ID Lock .............................................................................................. 2-37

LCR Call Progress .......................................................................................... 2-37

One-Touch Recording Warning Tone ................................................... 2-38

Ringback on Transfer .................................................................................. 2-39

ACD Agent Recall ......................................................................................... 2-39

911 Feature ..................................................................................................... 2-40

Enhanced 911 (Proctor PBX-ANI-LINK Unit) ............................................... 2-40

VMID Station Numbers ...................................................................................... 2-41

Programmable Flash Rates .............................................................................. 2-42

Incoming CO Line Ringing ........................................................................ 2-43

Incoming Intercom Ringing ..................................................................... 2-44

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March 2001 iii

Call Forward Button ..................................................................................... 2-44

Message Wait / VM Button ........................................................................ 2-45

Message Callback - DSS / BLF ................................................................... 2-46

Do Not Disturb - DSS / BLF ........................................................................ 2-46

Auto Callback - DSS / BLF .......................................................................... 2-47

UCD Available / Unavailable - DSS / BLF .............................................. 2-47

Transfer CO Ringing .................................................................................... 2-48

Recall CO Ringing ......................................................................................... 2-49

Queued CO Ringing ..................................................................................... 2-49

Exclusive Hold ................................................................................................ 2-50

System Hold ................................................................................................... 2-50

In-Use Hold (I-Hold) ..................................................................................... 2-51

Camp-On Button .......................................................................................... 2-52

Call Back Button ............................................................................................ 2-52

Line Queue Button ....................................................................................... 2-53

Do Not Disturb Button ................................................................................ 2-53

Intercom Hold Button ................................................................................. 2-54

System Parameters ............................................................................................. 2-55

MOH Assignments ....................................................................................... 2-56

Attendant Station Assignment ....................................................................... 2-57

System Time and Date ....................................................................................... 2-58

PBX Dialing Codes ............................................................................................... 2-59

Executive / Secretary Pairs ................................................................................ 2-60

On-Board Relay Programming ........................................................................ 2-61

Baud Rate Assignments ..................................................................................... 2-62

Networking Tables .............................................................................................. 2-63

Access Codes ......................................................................................................... 2-66

DISA Access Code ......................................................................................... 2-66

Database Admin Password ....................................................................... 2-67

Station Message Detail Recording (SMDR) ................................................ 2-67

SMDR Enable / Disable ............................................................................... 2-68

Long Distance / All Calls ............................................................................. 2-69

Character Print Assignment ..................................................................... 2-69

Baud Rate Display ......................................................................................... 2-70

SMDR Port Assignments ............................................................................ 2-70

Weekly Night Mode Schedule ......................................................................... 2-71

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iv March 200 1

Automatic / Manual Operation ............................................................... 2-71

Day of Wee k Programming ...................................................................... 2-72

Directory Dialing .................................................................................................. 2-72

Hunt Groups .......................................................................................................... 2-76

Hunt Group Programming ........................................................................ 2-76

Hunt Group ..................................................................................................... 2-77

Station / Pilot / Pilot Ring All -- Hunting Assignments .................... 2-78

Verified Account Codes / Traveling Class of Service ............................... 2-79

CO Line Group Queuing .................................................................................... 2-81

Local Number / Name Translation Table .................................................... 2-82

3 CO Line Attributes Programming

Page A Introduction ............................................................................................ 3-3

DTMF / Dial Pulse Programming ............................................................. 3-4

CO / PBX Programming .............................................................................. 3-5

Universal Night Answer (UNA) ................................................................ 3-5

DISA CO-to-CO .............................................................................................. 3-6

Privacy .............................................................................................................. 3-7

Loop Supervision Programming ............................................................. 3-8

DISA Programming ...................................................................................... 3-9

CO Line Group Programming .................................................................. 3-10

Class of Service (COS) .................................................................................. 3-10

CO Line Ringing Assignments ................................................................. 3-12

CO Line Identification Display ................................................................. 3-13

CO Direction ................................................................................................... 3-15

Display Ring Assignments ......................................................................... 3-16

911 Trunk ......................................................................................................... 3-17

Page B Introduction ............................................................................................ 3-18

Transmit Volume .......................................................................................... 3-19

Preset Call Forward Destination .............................................................. 3-20

Preset Forward Voice Mail ID ................................................................... 3-21

Universal Day Answer (UDA) .................................................................... 3-21

Music-On-Hold (per CO Line) ................................................................... 3-22

Ring Tone (per CO Line) ............................................................................. 3-23

Page C Introduction ............................................................................................ 3-24

Flash Timer ...................................................................................................... 3-25

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March 2001 v

Ring Delay Timer ........................................................................................... 3-26

Reseize Timer ................................................................................................. 3-27

Guard Timer .................................................................................................... 3-27

Preset Forward Timer .................................................................................. 3-28

Miscellaneous CO Parameters ........................................................................ 3-29

Dial Pulse Parameters ................................................................................. 3-29

ICLID Programming ............................................................................................ 3-30

ICLID Ringing Assignments ...................................................................... 3-30

View ICLID Ringing Assignments ............................................................ 3-32

Direct Inward Dialing (DID) Programming ................................................. 3-34

DID Phone Number ..................................................................................... 3-36

Name Assigned to DID Number .............................................................. 3-36

Erasing a DID Table Entry .......................................................................... 3-37

4 Station Attributes Programming

Page A Introduction ............................................................................................ 4-3

Paging Access ................................................................................................ 4-4

Do Not Disturb .............................................................................................. 4-5

Conference Enable / Disable (Per Station) .......................................... 4-5

Executive Override ....................................................................................... 4-6

Privacy (Per Station) .................................................................................... 4-7

System Speed Dial Access ......................................................................... 4-8

Line Queuing ................................................................................................. 4-9

Preferred Line Answer ................................................................................ 4-9

Off-Hook Voice Over (OHVO) ................................................................... 4-10

Call Forwarding ............................................................................................. 4-11

Forced Least Cost Routing (LCR) ............................................................. 4-11

ACD Supervisor Monitor with Barge-In ................................................ 4-12

Executive Override Blocking .................................................................... 4-13

CO Line Ringing Options ........................................................................... 4-14

Name / Number Display at Idle ............................................................... 4-14

Zap Tone .......................................................................................................... 4-15

CO Loop Pool Flex ........................................................................................ 4-16

Administration Access ................................................................................ 4-16

Page B Introduction ............................................................................................ 4-17

Station Identification .................................................................................. 4-18

Station ID for DSS / DLS Console with Map ........................................ 4-19

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vi March 2001

Station Day Class of Service (COS) ......................................................... 4-21

Station Night Class of Service (COS) ...................................................... 4-23

Speakerphone / Headset ........................................................................... 4-24

Pickup Group(s) ............................................................................................. 4-24

Paging Zone(s) .............................................................................................. 4-25

Line Group Access - Station ...................................................................... 4-26

LCR Class of Service (COS) ......................................................................... 4-26

Off-Hook Preference .................................................................................... 4-27

Flexible Button .............................................................................................. 4-28

Keyset Mode ................................................................................................... 4-33

Voice Mail ID Translation ........................................................................... 4-33

Display Flexible Buttons ............................................................................. 4-34

Cordless KTU Feature Button ................................................................... 4-36

Page C Introduction ............................................................................................ 4-36

Preset Call Forward ...................................................................................... 4-38

Speed Dial Access ......................................................................................... 4-40

Flexible Numbering Assignment ............................................................ 4-40

5 ICLID (Caller ID) Route Programming

Introduction ........................................................................................................... 5-3

Calling Number / Name Display .............................................................. 5-3

Incoming Number/Name for SMDR Records ..................................... 5-4

ICLID Features ....................................................................................................... 5-5

Enable / Disable ............................................................................................ 5-5

Name in Display ............................................................................................ 5-6

Baud Rate Display ......................................................................................... 5-6

Port Assignment ........................................................................................... 5-7

6 Automatic Call Distribution (ACD)

ACD Group Programming ................................................................................ 6-3

ACD Group Name ......................................................................................... 6-4

Alternate ACD Group Assignment ......................................................... 6-5

ACD Overflow Station Assignment ........................................................ 6-5

ACD Supervisor ............................................................................................. 6-6

ACD CIQ Threshold ...................................................................................... 6-7

ACD Auto Wrap-Up Timer ......................................................................... 6-7

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March 2001 vii

Primary Agents .............................................................................................. 6-8

Secondary Agents ........................................................................................ 6-9

Guaranteed RAN ........................................................................................... 6-9

Primary RAN ................................................................................................... 6-10

Secondary RAN .............................................................................................. 6-11

Transferred RAN ............................................................................................ 6-11

ACD Overflow Timer .................................................................................... 6-12

Call Factor ........................................................................................................ 6-12

ACD Timers ............................................................................................................ 6-13

ACD Ring Timer ............................................................................................. 6-14

ACD Message Interval Timer .................................................................... 6-14

ACD No-Answer Recall Timer ................................................................... 6-15

ACD No-Answer Retry Timer .................................................................... 6-15

Guaranteed Message Timer ...................................................................... 6-16

ACD Announcement Tables (RAN) ................................................................ 6-17

PC / ACD Interface Trace ................................................................................... 6-20

Enable / Disable ............................................................................................ 6-20

Trace Port Assignment ............................................................................... 6-21

Baud Rate Display ......................................................................................... 6-21

7 Uniform Call Distribution (UCD)

UCD Group Programming ................................................................................ 7-3

Alternate UCD Group Assignment ......................................................... 7-4

UCD Overflow Station Assignment ........................................................ 7-4

UCD Primary Agent Assignments ........................................................... 7-5

UCD Primary RAN Assignments .............................................................. 7-6

Secondary RAN .............................................................................................. 7-6

UCD Timers ............................................................................................................ 7-7

UCD Ring Timer ............................................................................................. 7-7

UCD Message Interval Timer .................................................................... 7-8

UCD Overflow Timer ................................................................................... 7-9

UCD Auto Wrap-Up Timer ......................................................................... 7-9

UCD No-Answer Recall Timer ................................................................... 7-10

UCD No-Answer Retry Timer .................................................................... 7-10

UCD Announcement Tables ............................................................................ 7-11

8 Voice Mail Groups (VM)

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viii March 2001

Voice Mail Programming .................................................................................. 8-3

Alternate Voice Mail Group ....................................................................... 8-4

Leave Mail Index Entry ................................................................................ 8-5

Retrieve Mail Index Entry ........................................................................... 8-6

Station Assignments ................................................................................... 8-6

Voice Mail Outpulsing Table ............................................................................ 8-7

Voice Mail In-Band Signaling ................................................................... 8-7

Voice Mail Disconnect Table .................................................................... 8-9

Voice Mail In-Band Features ............................................................................ 8-10

Voice Mail In-Band Digits ........................................................................... 8-10

Voice Mail Transfer / Forward .................................................................. 8-11

Voice Mail Broker .......................................................................................... 8-12

Voice Mail ID Digit Length ........................................................................ 8-12

Voice Mail Index Table ....................................................................................... 8-13

9 Exception Tables

Exception Tables Programming ..................................................................... 9-3

Related Items To Toll Restriction .................................................................... 9-5

CO/PBX Lines ................................................................................................. 9-5

Forced Account Codes ............................................................................... 9-5

SLT DTMF Receivers ..................................................................................... 9-6

LCR Versus Toll Restriction ........................................................................ 9-6

Toll Restriction ...................................................................................................... 9-7

Entering Toll Table ....................................................................................... 9-7

Allow Table ..................................................................................................... 9-9

Deny Table ...................................................................................................... 9-11

Special Table .................................................................................................. 9-13

Display Toll Table Entries ........................................................................... 9-15

10 Least Cost Routing (LCR)

Introduction ........................................................................................................... 10-3

LCR Tables .............................................................................................................. 10-4

3-Digit Table ................................................................................................... 10-4

6-Digit Table (Office Codes) ...................................................................... 10-4

Daily Start Time Tables ............................................................................... 10-4

Default LCR Database ................................................................................. 10-4

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March 2001 ix

Exception Tables ........................................................................................... 10-4

Insert/Delete Tables .................................................................................... 10-5

LCR Routing for Toll Information ............................................................ 10-5

Route List Tables ........................................................................................... 10-5

Weekly Time Tables ..................................................................................... 10-5

LCR Operation ....................................................................................................... 10-7

3-Digit Area / Office Code Table ............................................................. 10-8

6-Digit Office Code Table .......................................................................... 10-9

Exception Code Table ................................................................................. 10-10

Route List Table ............................................................................................. 10-10

Insert / Delete Table .................................................................................... 10-13

Daily Start Time Table ................................................................................. 10-15

Weekly Schedule Table .............................................................................. 10-16

LCR Routing for Toll Information ............................................................ 10-18

Default LCR Database ................................................................................. 10-19

11 Initializing Database Parameters

Introduction ........................................................................................................... 11-3

Initialize System Parameters .................................................................... 11-4

Initialize CO Line Attributes ...................................................................... 11-9

Initialize Station Attributes ....................................................................... 11-10

Initialize CO / Station Port Parameters ................................................. 11-13

Initialize Exception Tables ......................................................................... 11-13

Initialize System Speed Numbers ........................................................... 11-14

Initialize LCR Tables ..................................................................................... 11-15

Initialize ICLID Tables .................................................................................. 11-16

Initialize Directory Dialing Table Parameters ..................................... 11-17

Initialize Hunt Group Parameters ........................................................... 11-18

Initialize ACD / UCD Group Parameters ............................................... 11-19

Initialize Voice Mail Group Parameters ................................................. 11-21

Initialize Verified Account Code Table .................................................. 11-22

System Reset .................................................................................................. 11-23

12 Printing System Database Parameters

Introduction ........................................................................................................... 12-3

Print Database Parameters ....................................................................... 12-3

Database Printing ................................................................................................ 12-4

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x March 2001

Print System Parameters ............................................................................ 12-4

Print CO Line Attributes ............................................................................. 12-7

Print Station Attributes .............................................................................. 12-9

Print CO Port Parameters ........................................................................... 12-11

Print Exception Tables ................................................................................ 12-12

Print System Speed Numbers .................................................................. 12-14

Print LCR Tables ............................................................................................ 12-15

Print Entire System Database ................................................................... 12-27

Print ICLID - DID Tables .............................................................................. 12-28

Print Directory Dial Table Parameters ................................................... 12-31

Print Hunt Group Parameters .................................................................. 12-33

Print ACD / UCD Group Parameters ....................................................... 12-34

Print Voice Mail Group Parameters ........................................................ 12-35

Print Verified Account Codes ................................................................... 12-37

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March 2001 xi

Data Terminal Program Codes Cross Reference .................................................. 1-4

Programming Button Mapping ................................................................................. 1-5

Hook Switch Activity ..................................................................................................... 2-14

Wiring - Music Source to a CO Line .......................................................................... 2-57

DID Name/Number Codes .......................................................................................... 3-37

LCR Flowchart .................................................................................................................. 10-6

Daily Start Time and W eekly Schedule Tables ..................................................... 10-16

Daily and Weekly Start Time Table ........................................................................... 10-18

System Parameters Printout ....................................................................................... 12-5

CO Line Attributes Printout ........................................................................................ 12-8

Station Attributes Printout .......................................................................................... 12 -10

CO Port Attributes Printout ........................................................................................ 12 -11

Exception Tables Printout ........................................................................................... 12 -13

System Speed Numbers Printout ............................................................................. 12 -14

LCR Tables Printout ........................................................................................................ 12 -16

Three-Digit Tables Printout ........................................................................................ 12-18

ICLID Translation Tables Printout ............................................................................. 12 -29

Directory Dialing Table Printout ............................................................................... 12-32

Hunt Group Parameters Printout .............................................................................. 12 -33

ACD Group Parameters Printout ............................................................................... 12-34

Voice Mail Group Parameters Printout ................................................................... 12 -36

Verified Account Codes Printout .............................................................................. 12-37

Figures

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xii March 2001

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xiii March 2001

Default Values .................................................................................................................. 1-6

Database Download Settings .................................................................................... 1-22

System Timer Defaults .................................................................................................. 2-4

Additional System Timers Defaults .......................................................................... 2-18

System Features 1 Defaults ......................................................................................... 2-22

System Features 2 Defaults ......................................................................................... 2-32

CO Line Barge In Flag .................................................................................................... 2-33

Flash Rates ........................................................................................................................ 2-43

System Parameters Programming ........................................................................... 2-56

Networking Tables ......................................................................................................... 2-65

Dial Pad Keys .................................................................................................................... 2-75

CO Line Conference Flag ............................................................................................. 3-6

CO Line Privacy Flag ...................................................................................................... 3-8

Class of Service (COS) .................................................................................................... 3-11

CO Line Ringing Assignments ................................................................................... 3-12

Dial Pad Keys .................................................................................................................... 3-14

MOH Programming Codes .......................................................................................... 3-22

Ringing Tones .................................................................................................................. 3-23

ICLID Ringing Assignments ......................................................................................... 3-31

DID & ICLID Default Table Entries ............................................................................. 3-38

Station Privacy Flag ....................................................................................................... 4-8

Class of Service (COS) .................................................................................................... 4-22

Flex Button Codes for Remote Programming ...................................................... 4-31

Flex Button Display Designations ............................................................................. 4-35

Default Numbering Plan .............................................................................................. 4-43

Dial Pad Keys .................................................................................................................... 6-4

Voice Mail RAN Announcer Options ........................................................................ 6-19

Voice Mail RAN Announcer Options ........................................................................ 7-14

Class of Service ................................................................................................................ 9-3

Allow / Deny Table ......................................................................................................... 9-4

LCR Class of Service Table ........................................................................................... 10-13

System Parameter Defaults ......................................................................................... 11-5

CO Line Attribute Defaults .......................................................................................... 11 -9

Station Attribute Defaults ........................................................................................... 11-11

Tables

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xiv March 2001

Exception Table Defaults ............................................................................................. 11-14

LCR Table Defaults ......................................................................................................... 11 -15

ICLID-DID Table Defaults ............................................................................................. 11-16

Directory Dialing Table Defaults ............................................................................... 11 -17

Hunt Group Defaults ..................................................................................................... 11-18

UCD Group Defaults ...................................................................................................... 11 -19

ACD Group Defaults ...................................................................................................... 11-20

Voice Mail Group Defaults ........................................................................................... 11-21

Verified Account Code Table Defaults .................................................................... 11-22

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1

Customer Database

Programming

This manual provides the information necessary to program the

Triad-S

system. The described features are based on the current

software release. If any of these features do not work on your system,

call your sales representative regarding upgrading your system.

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Introduction 1-3

Introduction

The STARPLUS Triad-S Telephone System is programmed to meet each

customer’s individual needs. All programming is done at any 24-Button

Executive Telephone as the programming station or through an ASCII

term ina l or PC . The dig ital display model is required f or programming.

When the programming mode is entered, the digital telephone being

used no longer operates as a telephone but as a programming station

with all of the buttons redefined. The keys on the dial pad are used to

enter data fields (Program Codes) associated with system, station, and CO

line features as well as specific data that requires a numeric entry. Flexible

buttons toggle on or off features, or enable entry of specific data fields.

LEDs and the LCD display provide a visual indication of entered data and

their v alue.

Programming is also performed using an ASCII terminal, or a computer

capable of emulating an ASCII terminal. This form of programming is

done locally (on-site) by connecting the terminal directly to the RS-232C

connector on the Miscellaneous Service Unit (MISU) or is performed

remotely (of f-site) through the use o f the optiona l 9600 baud modem.

The method and steps to program the system via a PC are identical to

those used when programming from a digital key set. A button to

keyboard mapping is pro vided (refer to Figure 1-2: Programming Button

Mapping) to help minimize familiarization and training time.

The system must be initialized to load default data into memory at the

time of installation. If this pre-programming is acceptable to the

customer, initialization is all that is needed. Refer to Table 1-1: Default

Va lu e s for a listing of all the default values.

When features are programmed, tones are provided to determine if a

correct or incorrect entry has been made. A solid one second tone

indicates the data was accepted. An interrupted tone means an error was

made. When this occurs, re-enter the data and information. Until new

data is entered and accepted, the system continues to operate under

default or previously entered values.

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