STARPLUS Triad 1 Product Description Manual

STARPLUSTM Triad 1/2/3

Product Description Manual

Issue 4.1 - February 2003

This material is copyrighted by VODAVI Technology, Inc., and may be duplicated by Authorized Dealers only.

Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited

and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.).

VODAVI reserves the right to make changes in specifications at any time and without notice. The information

furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in

all cases.

STARPLUSTM

and TRIADTM are registered trademarks of VODAVI Technology, Inc.

mlj/2003

Issue Release Date Changes

28-99

Feature Package 2 {FP2} enhancements have been added.

Manual content contains extensive revisions.

2.1 12-99 Feature Package 2 {FP2} updates have been added.

Manual content has been revised

35-00

Feature Package 3 {FP3} enhancements have been added.

Manual format has been changed.

3.1 8-00 Feature Package 3 {FP3} enhancements have been clarified.

3.2 3-01 Manual content has been revised for correctness and clarity.

4.0 4-02 Feature Package 4 {FP4}, VoIP, and Flexible Numbering

enhancements have been added.

4.1 02-03 Manual content has been revised for correctness and clarity.

New School Zone feature has been added.

LIFE SUPPORT APPLICATIONS POLICY

VODAVI Technology, Inc. products are not authorized for and should not be used

within Life Support applications. Life Support systems are equipment intended to

support or sustain life and whose failure to perform when properly used in

accordance with instructions provided can be reasonably expected to result in

significant personal injury or death.

VODAVI Technology, Inc. warranty is limited to replacement of defective

components and does not cover injury to persons or property or other consequential

damages.

Contents

1Introduction

Regulatory Information (U.S.A.) .......................................................................................................... 1-3

Telephone Company Notification .............................................................................................. 1-3

Incidence of Harm ............................................................................................................................ 1-3

Changes in Service ........................................................................................................................... 1-3

Maintenance Limitations ............................................................................................................... 1-3

Hearing Aid Compatibility ............................................................................................................. 1-4

UL/CSA Safety Compliance ........................................................................................................... 1-4

Notice of Compliance ...................................................................................................................... 1-4

Toll Fraud and DISA Disclaimer ........................................................................................................... 1-4

2 Digital Station Features

Station Features Index ........................................................................................................................... 2-3

911 Alert ...................................................................................................................................................... 2-11

Account Codes .......................................................................................................................................... 2-11

Account Codes - Forced ........................................................................................................................ 2-11

Account Codes - Traveling COS (Verified) .......................................................................................2-11

Answering Machine Emulation ........................................................................................................... 2-12

Attendant Assignment ........................................................................................................................... 2-12

Attendant Recall ....................................................................................................................................... 2-12

Automatic Call Back Timer .................................................................................................................... 2-12

Automatic Call Distribution .................................................................................................................. 2-12

Agent Positions ................................................................................................................................. 2-13

Alternate ACD Group Assignments ............................................................................................ 2-13

ACD Group Member Status ........................................................................................................... 2-13

Guaranteed Message Announcement ...................................................................................... 2-14

Incoming CO Direct Ringing ......................................................................................................... 2-14

No-Answer Recall Timer ................................................................................................................. 2-14

No-Answer Retry Timer .................................................................................................................. 2-14

Overflow Station Assignments .................................................................................................... 2-14

Overflow Station Forwarding ....................................................................................................... 2-14

PC/ACD Interface Trace .................................................................................................................. 2-15

Recorded Announcements (RAN) ............................................................................................... 2-15

Supervisor Positions ........................................................................................................................ 2-15

Supervisor/Agent Calls in Queue Status Display ................................................................... 2-16

Wrap-Up Timer Per ACD Group ................................................................................................... 2-16

Automatic Selection/Line Access ....................................................................................................... 2-16

Automatic Night Service ....................................................................................................................... 2-17

Automatic Pause Insertion With Speed Dial .................................................................................. 2-17

Automatic Privacy .................................................................................................................................... 2-17

Background Music ................................................................................................................................... 2-17

Battery Back-Up (Memory) ................................................................................................................... 2-18

Busy Lamp Field ........................................................................................................................................ 2-18

ii Contents

Call Back ...................................................................................................................................................... 2-18

Call Cost Display ....................................................................................................................................... 2-18

Call Coverage ............................................................................................................................................. 2-18

Call Forward - Preset ............................................................................................................................... 2-19

Preset Call Forward - ACD, Voice Mail, UCD, or Hunt Groups ........................................... 2-19

Preset Call Forward - Off-Net ........................................................................................................ 2-19

Preset Call Forward - Per CO Line ............................................................................................... 2-20

Preset Call Forward - Stations ...................................................................................................... 2-20

Call Forward: Station ............................................................................................................................... 2-20

Call Forward - All Calls ..................................................................................................................... 2-20

Call Forward - Busy ........................................................................................................................... 2-20

Call Forward - Busy/No Answer ................................................................................................... 2-21

Call Forward - Follow-Me ............................................................................................................... 2-21

Call Forward - No Answer .............................................................................................................. 2-21

Call Forward - Off-Net ..................................................................................................................... 2-21

Call Park ....................................................................................................................................................... 2-21

Call Pickup .................................................................................................................................................. 2-21

ACD/UCD Groups ............................................................................................................................. 2-21

Directed ................................................................................................................................................ 2-21

Group .................................................................................................................................................... 2-22

Call Transfer ............................................................................................................................................... 2-22

Calling Station Tone Mode ................................................................................................................... 2-22

Camp On ..................................................................................................................................................... 2-22

Camp On Recall ........................................................................................................................................ 2-22

Centrex Compatibility ............................................................................................................................ 2-23

Flex Button Programming ............................................................................................................. 2-23

Off-Hook Preference ........................................................................................................................ 2-23

Private Line Appearance ................................................................................................................ 2-23

Programmable Flash Timer ........................................................................................................... 2-23

Programming , #, and Hook-Flashes into Speed Dial ....................................................... 2-23

Centrex/PBX Transfer .............................................................................................................................. 2-23

Class Of Service - Day/Night ................................................................................................................ 2-24

Class Of Service - Station ....................................................................................................................... 2-24

CO Line - Access ....................................................................................................................................... 2-24

CO Line - Class of Service ...................................................................................................................... 2-24

CO Line - Control (Contact) .................................................................................................................. 2-24

CO Line - Distinctive Ring ...................................................................................................................... 2-25

CO Line - Groups ...................................................................................................................................... 2-25

CO Line - Identification .......................................................................................................................... 2-25

CO Line - Incoming Ringing Assignment ........................................................................................ 2-25

CO Line - Loop Button ............................................................................................................................ 2-26

CO Line - Loop Supervision .................................................................................................................. 2-26

CO Line - Pool Button Operation ........................................................................................................ 2-26

CO Line - Queuing ................................................................................................................................... 2-26

CO Line - Ringing Options .................................................................................................................... 2-27

Contents iii

CO Ring Detect .......................................................................................................................................... 2-27

Conference ................................................................................................................................................. 2-27

Multi-Party Conference .................................................................................................................. 2-27

Unsupervised Conference ............................................................................................................. 2-27

Conference Enable/Disable .......................................................................................................... 2-27

Database Printout (Dump) ................................................................................................................... 2-27

Database Upload/Download ............................................................................................................... 2-28

Dial By Name .............................................................................................................................................. 2-28

Dial Pulse Sending ................................................................................................................................... 2-28

Dialing Privileges ...................................................................................................................................... 2-28

Direct Inward Dialing .............................................................................................................................. 2-28

Direct Inward System Access (DISA) ................................................................................................. 2-29

Group Access ...................................................................................................................................... 2-29

DISA Call Forwarding ....................................................................................................................... 2-29

Programmable Access .................................................................................................................... 2-29

Station Access .................................................................................................................................... 2-29

Trunk-to-Trunk ................................................................................................................................... 2-29

Direct Station Selection ......................................................................................................................... 2-30

Direct Transfer Mode .............................................................................................................................. 2-30

Directory Dialing ...................................................................................................................................... 2-30

Disable Outgoing CO Line Access ...................................................................................................... 2-30

Do Not Disturb .......................................................................................................................................... 2-30

One-Time Do Not Disturb .............................................................................................................. 2-31

DTMF Sending ........................................................................................................................................... 2-31

E911 Integration ....................................................................................................................................... 2-31

End-to-End Signaling .............................................................................................................................. 2-31

Executive Override .................................................................................................................................. 2-31

Executive/Secretary Pairing ................................................................................................................. 2-32

External Night Ringing ........................................................................................................................... 2-32

Flash .............................................................................................................................................................. 2-32

Flash Rates (Programmable) ................................................................................................................ 2-32

Flexible Button Assignment ................................................................................................................. 2-33

Flexible Numbering ................................................................................................................................ 2-35

Forced Least Cost Routing (LCR) ........................................................................................................ 2-36

Forward Override ..................................................................................................................................... 2-36

Group Listening ........................................................................................................................................ 2-36

Headset Compatibility ........................................................................................................................... 2-36

Headset Mode ........................................................................................................................................... 2-36

Hearing Aid Compatible ........................................................................................................................ 2-37

Hold - Exclusive ......................................................................................................................................... 2-37

Hold - Preference ..................................................................................................................................... 2-37

Hold - Recall ............................................................................................................................................... 2-37

Hold - System ............................................................................................................................................ 2-37

Hot Keypad ................................................................................................................................................. 2-37

Hot Line/Ring Down ............................................................................................................................... 2-38

iv Contents

Hunt Groups .............................................................................................................................................. 2-38

Chaining ............................................................................................................................................... 2-38

Pilot Hunting ...................................................................................................................................... 2-38

Station Hunting ................................................................................................................................. 2-38

ICLID / Caller ID ......................................................................................................................................... 2-38

Answered ICLID Table ..................................................................................................................... 2-39

Caller-Entered ICLID Digits ............................................................................................................ 2-39

Caller ID Name/Number ................................................................................................................. 2-39

Calling Number/Name Display ....................................................................................................2-39

Incoming Number/Name for SMDR Records .......................................................................... 2-40

Unanswered Call Management Table ....................................................................................... 2-40

Idle Speaker Mode ................................................................................................................................... 2-40

Incoming CO Call Transfer .................................................................................................................... 2-40

Intercom Button(s) .................................................................................................................................. 2-41

Intercom Calling ....................................................................................................................................... 2-41

Intercom Signaling Select ..................................................................................................................... 2-41

Inter-Digit Time-Out ............................................................................................................................... 2-41

ISDN .............................................................................................................................................................. 2-42

Keyset Mode (Digital KTU Only) .......................................................................................................... 2-43

Last Number Redial ................................................................................................................................. 2-43

LCD Interactive Display .......................................................................................................................... 2-44

Least Cost Routing ................................................................................................................................... 2-44

Local Number/Name Translation Table ........................................................................................... 2-44

Meet Me Page ............................................................................................................................................ 2-44

Message Waiting ...................................................................................................................................... 2-44

Message Waiting Reminder Tone ...................................................................................................... 2-44

Music-On-Hold .......................................................................................................................................... 2-45

Mute Key ..................................................................................................................................................... 2-45

Name In Display ........................................................................................................................................ 2-45

Name/Number Display At Idle ............................................................................................................ 2-45

Night Service ............................................................................................................................................. 2-45

Night Service Mode ................................................................................................................................. 2-46

Automatic Night Mode Operation ............................................................................................. 2-46

External Night Ringing .................................................................................................................... 2-46

Manual Operation ............................................................................................................................ 2-46

Night Class of Service (COS) .......................................................................................................... 2-46

Night Ringing Assignments .......................................................................................................... 2-46

Universal Night Answer .................................................................................................................. 2-46

Weekly Night Mode Schedule ...................................................................................................... 2-46

Off-Hook Preference ............................................................................................................................... 2-47

Auto Feature Access ........................................................................................................................ 2-47

Auto Line Access ............................................................................................................................... 2-47

Hot Line/Ring Down ........................................................................................................................ 2-47

Intercom Access ................................................................................................................................ 2-47

User Programmable Preference .................................................................................................. 2-47

Contents v

Off-Hook Signaling .................................................................................................................................. 2-47

Off-Hook Voice Over ............................................................................................................................... 2-48

On-Hook Dialing ....................................................................................................................................... 2-48

Online Programming .............................................................................................................................. 2-48

One-Touch Recording ............................................................................................................................ 2-48

Page/Relay Control .................................................................................................................................. 2-49

Paging .......................................................................................................................................................... 2-49

Access Restriction ............................................................................................................................. 2-49

External ................................................................................................................................................. 2-49

Internal ................................................................................................................................................. 2-49

Park Personal ............................................................................................................................................. 2-49

Pause Timer ................................................................................................................................................ 2-49

PBX Dialing Codes ................................................................................................................................... 2-50

Personalized Messages .......................................................................................................................... 2-50

Custom ................................................................................................................................................. 2-50

Date and Time Entry to Personalized Message(s) ................................................................. 2-50

Personalized Message Code on a Flex Key .............................................................................. 2-50

Scrollable Canned Messages ........................................................................................................ 2-51

Preferred Line Answer ............................................................................................................................ 2-51

Privacy Release .......................................................................................................................................... 2-51

Per CO Line Option ........................................................................................................................... 2-51

Per Station Option ............................................................................................................................ 2-51

Private Line ................................................................................................................................................. 2-52

Pulse-to-Tone Switchover ..................................................................................................................... 2-52

Range Programming .............................................................................................................................. 2-52

Remote Administration ......................................................................................................................... 2-52

Database Upload/Download ........................................................................................................ 2-52

Remote System Monitor And Maintenance ................................................................................... 2-53

Maintenance ....................................................................................................................................... 2-53

Monitor ................................................................................................................................................. 2-53

Repeat Redial ............................................................................................................................................. 2-53

Ring Tone (User Selectable) ................................................................................................................. 2-54

Save Number Redial (SNR) .................................................................................................................... 2-54

Single Line Telephone Compatibility ............................................................................................... 2-54

Speakerphone ........................................................................................................................................... 2-54

Speed Bins/Chaining .............................................................................................................................. 2-54

Speed Dial - Flash ..................................................................................................................................... 2-54

Speed Dial - Station ................................................................................................................................. 2-55

Speed Dial - System ................................................................................................................................. 2-55

Station ID Lock .......................................................................................................................................... 2-55

Station Message Detail Recording (SMDR) ..................................................................................... 2-55

Station Relocation ................................................................................................................................... 2-55

T-1 Trunking ............................................................................................................................................... 2-56

Text Messaging (Silent Response) ..................................................................................................... 2-56

Toll Restriction (Table Driven) ............................................................................................................. 2-56

vi Contents

Canned Toll Restriction ................................................................................................................... 2-56

Transfer Recall ........................................................................................................................................... 2-57

Uniform Call Distribution ...................................................................................................................... 2-57

Agent Queue Status Display ......................................................................................................... 2-57

Alternate UCD Group Assignments ........................................................................................... 2-57

Auto Wrap-Up with Timer ............................................................................................................. 2-57

Incoming CO Direct Ringing ......................................................................................................... 2-58

No-Answer Recall Timer ................................................................................................................. 2-58

No-Answer Retry Timer .................................................................................................................. 2-58

Overflow Station Forwarding Assignments ............................................................................ 2-58

Recorded Announcements (RAN) ............................................................................................... 2-58

Universal Day/Night Answer ................................................................................................................ 2-58

Voice Mail .................................................................................................................................................... 2-59

Disconnect Signal ............................................................................................................................. 2-59

In-Band Signaling Integration ...................................................................................................... 2-59

LCD Message(s) Indication ............................................................................................................ 2-59

Mailbox Button .................................................................................................................................. 2-60

Message Waiting Indication ......................................................................................................... 2-60

Tone Mode Calling Option ............................................................................................................ 2-60

Transfer/Forward .............................................................................................................................. 2-60

Transfer With ID Digits .................................................................................................................... 2-60

Volume Control Bar ................................................................................................................................. 2-61

3 Single Line Telephone Features

SLT Features Index ................................................................................................................................... 3-3

Account Codes .......................................................................................................................................... 3-4

Verified Account Codes/Traveling COS .................................................................................... 3-4

Automatic Call / Uniform Call Distribution .....................................................................................3-4

Automatic Line Access ........................................................................................................................... 3-5

Call Brokering ............................................................................................................................................ 3-5

Call Forward ............................................................................................................................................... 3-5

Call Pickup Directed ................................................................................................................................ 3-5

Call Pickup Group .................................................................................................................................... 3-5

Camp On ..................................................................................................................................................... 3-6

CO Line Queuing ...................................................................................................................................... 3-6

Conference ................................................................................................................................................. 3-6

Conference With Personal Park .......................................................................................................... 3-6

Direct Outside Line Group Access ..................................................................................................... 3-6

Direct Outside Line Ringing ................................................................................................................. 3-6

Do Not Disturb (DND) ............................................................................................................................. 3-6

Handset Receiver Gain ........................................................................................................................... 3-7

Intercom Calling ....................................................................................................................................... 3-7

Loop Interrupt ........................................................................................................................................... 3-7

Message Waiting ...................................................................................................................................... 3-7

Messages ..................................................................................................................................................... 3-7

Contents vii

Personalized ....................................................................................................................................... 3-7

Custom ................................................................................................................................................. 3-8

Name In Display ........................................................................................................................................ 3-8

Off-Hook Preference ............................................................................................................................... 3-8

Paging .......................................................................................................................................................... 3-8

Access Restriction ............................................................................................................................. 3-8

External ................................................................................................................................................. 3-8

Internal ................................................................................................................................................. 3-8

Personal Park ............................................................................................................................................. 3-8

Speed Dial - Station ................................................................................................................................. 3-9

Speed Dial - System ................................................................................................................................. 3-9

Toll Restriction (Table Driven) ............................................................................................................. 3-9

Canned Toll Restriction ................................................................................................................... 3-9

Transfer ........................................................................................................................................................ 3-9

Transfer Recall ........................................................................................................................................... 3-9

Universal Day/Night Answer (UDA/UNA) ........................................................................................ 3-10

Voice Mail Groups (VM) .......................................................................................................................... 3-10

Message Waiting Indication ......................................................................................................... 3-10

4 Attendant Features

Attendant Features - Index ................................................................................................................... 4-3

Attendant Features ................................................................................................................................. 4-4

911 Alert ............................................................................................................................................... 4-4

Alternate Position ............................................................................................................................. 4-4

Automatic Night Mode ................................................................................................................... 4-4

Direct Station Selector Console ................................................................................................... 4-4

Disable Outgoing Access ............................................................................................................... 4-4

Display Timer ...................................................................................................................................... 4-4

Night Service ...................................................................................................................................... 4-5

Off-Net Forward - Incoming CO Lines ....................................................................................... 4-5

Override ............................................................................................................................................... 4-5

Position ................................................................................................................................................. 4-5

Preset Forward ................................................................................................................................... 4-5

Recall ..................................................................................................................................................... 4-5

Special Ring Mode ............................................................................................................................ 4-5

Time and Date Programming ....................................................................................................... 4-6

Volume Control Bar .......................................................................................................................... 4-6

DSS/BLF Features ..................................................................................................................................... 4-6

Busy Lamp Field Indicators ........................................................................................................... 4-6

Direct Station Calling ....................................................................................................................... 4-6

Mapping Options .............................................................................................................................. 4-6

Messages - Custom .......................................................................................................................... 4-6

Release Key ......................................................................................................................................... 4-7

Transfer Search .................................................................................................................................. 4-7

viii Contents

5 Electronic Telephone Operation

Introduction ............................................................................................................................................... 5-3

Account Codes .......................................................................................................................................... 5-5

Account Codes / Traveling COS (Verified) .......................................................................................5-5

Answering a Recall .................................................................................................................................. 5-6

Answering Machine Emulation ........................................................................................................... 5-6

Notification Methods ...................................................................................................................... 5-6

Mailbox Options ................................................................................................................................ 5-7

Automatic Call Distribution .................................................................................................................. 5-8

ACD Agent Help ................................................................................................................................ 5-8

Agent Login/Logout ........................................................................................................................ 5-8

ACD Agent Queue Status Display ............................................................................................... 5-10

ACD Available/Unavailable Mode .............................................................................................. 5-11

ACD Call Factor .................................................................................................................................. 5-11

ACD Call Qualification ..................................................................................................................... 5-12

ACD Group Member Status ........................................................................................................... 5-12

ACD Overflow Station - Available/Unavailable Mode ......................................................... 5-13

ACD Overflow Station - Forwarding .......................................................................................... 5-14

Supervisor Login/Logout ............................................................................................................... 5-14

Supervisor Monitor With Barge-In .............................................................................................. 5-15

Supervisor Queue Status Display ................................................................................................5-16

Zap Tone .............................................................................................................................................. 5-17

Background Music (Optional) .............................................................................................................. 5-17

Call Back ...................................................................................................................................................... 5-17

Call Coverage ............................................................................................................................................. 5-18

Call Forward: Station ............................................................................................................................... 5-19

Call Forward - All Calls ..................................................................................................................... 5-19

Call Forward - Busy ........................................................................................................................... 5-20

Call Forward - Busy/No Answer ................................................................................................... 5-20

Call Forward - Follow-Me ............................................................................................................... 5-20

Call Forward - No Answer .............................................................................................................. 5-22

Call Forward - Off-Net (via speed dial) ...................................................................................... 5-22

Caller ID Name/Number ........................................................................................................................ 5-23

Calling Station Tone Mode ................................................................................................................... 5-23

Call Park ....................................................................................................................................................... 5-23

Call Park (by Station Number) ............................................................................................................. 5-24

Call Pickup: Group Pickup ..................................................................................................................... 5-24

Call Transfer ............................................................................................................................................... 5-25

Camp On ..................................................................................................................................................... 5-25

CO Line Access .......................................................................................................................................... 5-26

CO Line Queuing ...................................................................................................................................... 5-26

Conference Combinations .................................................................................................................... 5-27

Default Numbering Plan ........................................................................................................................ 5-28

Dial By Name .............................................................................................................................................. 5-28

Contents ix

Directed Call Pickup ................................................................................................................................ 5-29

Directory Dialing - Stations .................................................................................................................. 5-29

Direct Inward System Access (DISA) ................................................................................................. 5-31

Do Not Disturb (DND) ............................................................................................................................. 5-31

One-Time Do Not Disturb .............................................................................................................. 5-31

Exclusive Hold ........................................................................................................................................... 5-32

Executive Override .................................................................................................................................. 5-32

Executive/Secretary Transfer ............................................................................................................... 5-33

Flash .............................................................................................................................................................. 5-33

Flash On Intercom ................................................................................................................................... 5-33

Flexible Button Assignment ................................................................................................................. 5-33

Forward Override ..................................................................................................................................... 5-34

Handset Receiver Gain ........................................................................................................................... 5-34

Hot Keypad ................................................................................................................................................. 5-35

Headset Mode ........................................................................................................................................... 5-35

ICLID Answered Call Management Table ........................................................................................ 5-36

ICLID Unanswered Call Management Table ................................................................................... 5-36

Incoming CO Call Transfer .................................................................................................................... 5-37

Intercom Button(s) .................................................................................................................................. 5-38

Intercom Calling ....................................................................................................................................... 5-39

Intercom Transfer ..................................................................................................................................... 5-40

Last Number Redial (LNR) ..................................................................................................................... 5-40

Least Cost Routing (LCR) ....................................................................................................................... 5-41

Meet Me Page ............................................................................................................................................ 5-41

Message Waiting ...................................................................................................................................... 5-42

Mute Key ..................................................................................................................................................... 5-42

Name In Display ........................................................................................................................................ 5-42

Night Service ............................................................................................................................................. 5-43

Off-Hook Preference ............................................................................................................................... 5-44

Off-Hook Preference Programming ........................................................................................... 5-44

Programming PBX/Centrex Codes Onto Flex Button .......................................................... 5-44

One-Touch Recording ............................................................................................................................ 5-45

Outside Call ................................................................................................................................................ 5-46

Answering an Outside Call ............................................................................................................ 5-46

Making an Outside Call ................................................................................................................... 5-46

Placing an Outside Call on Hold .................................................................................................. 5-46

Paging .......................................................................................................................................................... 5-47

PBX/Centrex Transfer .............................................................................................................................. 5-47

Personal Park ............................................................................................................................................. 5-47

Personalized Messages .......................................................................................................................... 5-48

Messages - Custom .......................................................................................................................... 5-49

Date & Time Entry on Personalized Message ......................................................................... 5-50

Personalized Message Code On A Flex Button ...................................................................... 5-51

Scrollable Canned Messages ........................................................................................................ 5-51

Pulse-To-Tone Switchover .................................................................................................................... 5-52

xContents

Repeat Redial ............................................................................................................................................. 5-52

Save Number Redial (SNR) .................................................................................................................... 5-53

Speakerphone ........................................................................................................................................... 5-53

Station Relocation ................................................................................................................................... 5-54

Station Speed Dial ................................................................................................................................... 5-54

Storing Speed Numbers ........................................................................................................................ 5-55

System Speed Dial ................................................................................................................................... 5-56

Text Messaging (Silent Response) ..................................................................................................... 5-56

Transferring CO Calls to a Station Forwarded to VM .................................................................. 5-57

Uniform Call Distribution ...................................................................................................................... 5-58

UCD Available/Unavailable ........................................................................................................... 5-58

UCD Calls In Queue Display .......................................................................................................... 5-58

UCD Overflow Station - Forwarding Assignments ............................................................... 5-59

Universal Day/Night Answer ................................................................................................................ 5-59

Voice Mail .................................................................................................................................................... 5-60

Voice Mailbox Button ...................................................................................................................... 5-60

Voice Mail Group Button ................................................................................................................ 5-61

VM Transfer with ID Digits ............................................................................................................. 5-61

VM Tone Mode Calling Option ....................................................................................................5-62

Voice Mail One-Touch Recording ............................................................................................... 5-62

Volume Controls ....................................................................................................................................... 5-63

6 Digital Station Operation

Introduction ............................................................................................................................................... 6-3

Digital Telephone Description ..................................................................................................... 6-4

911 Alert ...................................................................................................................................................... 6-6

Account Codes .......................................................................................................................................... 6-7

Account Codes/Traveling COS (Verified) .........................................................................................6-7

Answering a Recall .................................................................................................................................. 6-8

Answering Machine Emulation ........................................................................................................... 6-8

Notification Methods ...................................................................................................................... 6-8

Mailbox Options ................................................................................................................................ 6-9

Automatic Call Distribution .................................................................................................................. 6-10

ACD Agent Help ................................................................................................................................ 6-10

Agent Login/Logout ........................................................................................................................ 6-11

ACD Agent Queue Status Display ............................................................................................... 6-12

ACD Available/Unavailable Mode .............................................................................................. 6-13

ACD Call Factor .................................................................................................................................. 6-14

ACD Call Qualification ..................................................................................................................... 6-14

ACD Group Member Status ........................................................................................................... 6-14

ACD Overflow Station - Available/Unavailable Mode ......................................................... 6-15

ACD Overflow Station - Forwarding .......................................................................................... 6-16

Supervisor Login/Logout ............................................................................................................... 6-16

Supervisor Monitor With Barge-In .............................................................................................. 6-17

Supervisor Queue Status Display ................................................................................................6-18

Contents xi

Zap Tone .............................................................................................................................................. 6-19

Background Music (Optional) .............................................................................................................. 6-19

Call Back ...................................................................................................................................................... 6-19

Call Coverage ............................................................................................................................................. 6-20

Call Forward: Station ............................................................................................................................... 6-21

Call Forward - All Calls ..................................................................................................................... 6-21

Call Forward - Busy ........................................................................................................................... 6-22

Call Forward - Busy/No Answer ................................................................................................... 6-23

Call Forward - Follow-Me ............................................................................................................... 6-23

Call Forward - No Answer .............................................................................................................. 6-25

Call Forward - Off-Net (via speed dial) ...................................................................................... 6-25

Caller ID Name/Number ........................................................................................................................ 6-26

Calling Forward Override ...................................................................................................................... 6-26

Calling Station Handsfree Mode Override ...................................................................................... 6-27

Calling Station Tone Mode Override ................................................................................................. 6-27

Call Park ....................................................................................................................................................... 6-27

Call Park - System .............................................................................................................................. 6-27

Call Park - Personal ........................................................................................................................... 6-28

Call Park - Station .............................................................................................................................. 6-29

Call Pickup .................................................................................................................................................. 6-30

Directed Call Pickup ......................................................................................................................... 6-30

Group Call Pickup ............................................................................................................................. 6-30

Call Transfer ............................................................................................................................................... 6-31

Camp On ..................................................................................................................................................... 6-32

CO Line Access .......................................................................................................................................... 6-32

CO Line Queuing ...................................................................................................................................... 6-33

Conference Combinations .................................................................................................................... 6-33

Default Numbering Plan ........................................................................................................................ 6-35

Dial By Name .............................................................................................................................................. 6-35

Directory Dialing - Stations .................................................................................................................. 6-36

Direct Inward System Access (DISA) ................................................................................................. 6-37

Do Not Disturb (DND) ............................................................................................................................. 6-38

One-Time Do Not Disturb .............................................................................................................. 6-38

Executive Override .................................................................................................................................. 6-39

Executive/Secretary Pairing ................................................................................................................. 6-40

Fixed Station/Port Number .................................................................................................................. 6-40

Flash .............................................................................................................................................................. 6-40

Flexible Button Assignment ................................................................................................................. 6-40

Group Listening ........................................................................................................................................ 6-41

Headset Mode ........................................................................................................................................... 6-42

Hold - Exclusive ......................................................................................................................................... 6-42

Hot Keypad ................................................................................................................................................. 6-43

ICLID Call Management Tables ........................................................................................................... 6-43

Answered Call Management Table ............................................................................................ 6-43

Unanswered Call Management Table ....................................................................................... 6-44

xii Contents

Incoming CO Call Transfer .................................................................................................................... 6-44

Intercom ...................................................................................................................................................... 6-45

Intercom Button ................................................................................................................................ 6-45

Intercom Calling ................................................................................................................................ 6-46

Intercom Transfer ............................................................................................................................. 6-47

Keyset Mode .............................................................................................................................................. 6-47

Keyset Self Test .................................................................................................................................. 6-48

Last Number Redial (LNR) ..................................................................................................................... 6-49

LCD Display - Contrast ........................................................................................................................... 6-49

Least Cost Routing (LCR) ....................................................................................................................... 6-49

Meet Me Page ............................................................................................................................................ 6-50

Message Waiting ...................................................................................................................................... 6-50

Mute Key ..................................................................................................................................................... 6-51

Name in Display ........................................................................................................................................ 6-51

Night Service ............................................................................................................................................. 6-52

Off-Hook Preference ............................................................................................................................... 6-52

Off-Hook Preference Programming ........................................................................................... 6-52

Programming PBX/Centrex Codes Onto Flex Button .......................................................... 6-53

Off-Hook Voice Over (OHVO) ............................................................................................................... 6-53

Outside Call ................................................................................................................................................ 6-55

Answering an Outside Call ............................................................................................................ 6-55

Making an Outside Call ................................................................................................................... 6-55

Placing an Outside Call on Hold .................................................................................................. 6-55

Paging .......................................................................................................................................................... 6-56

Park - Personal ........................................................................................................................................... 6-56

PBX/Centrex Transfer .............................................................................................................................. 6-57

Personal Messages .................................................................................................................................. 6-57

Personal Messages - Custom ........................................................................................................ 6-58

Date and Time Entry Messages .................................................................................................... 6-58

Personal Message Code on a Flexible Button ........................................................................ 6-59

Scrollable Canned Messages ........................................................................................................ 6-60

Pulse-to-Tone Switchover ..................................................................................................................... 6-61

Repeat Redial ............................................................................................................................................. 6-61

Ring Tone .................................................................................................................................................... 6-62

Save Number Redial (SNR) .................................................................................................................... 6-64

School Zone ............................................................................................................................................... 6-64

Software Version (MPB) ......................................................................................................................... 6-65

Speakerphone ........................................................................................................................................... 6-66

Speed Dial ................................................................................................................................................... 6-66

Station Speed Numbers ................................................................................................................. 6-66

System Speed Numbers ................................................................................................................. 6-66

Station Relocation ................................................................................................................................... 6-67

Text Messaging (Silent Response) ..................................................................................................... 6-68

Uniform Call Distribution ...................................................................................................................... 6-69

UCD Available/Unavailable ........................................................................................................... 6-69

Contents xiii

UCD Calls In Queue Display .......................................................................................................... 6-70

UCD Overflow Station - Forwarding Assignments ............................................................... 6-70

Universal Day/Night Answer ................................................................................................................ 6-71

Voice Mail .................................................................................................................................................... 6-71

Voice Mailbox Button ...................................................................................................................... 6-72

Voice Mail Group Button ................................................................................................................ 6-72

VM Transfer with ID Digits ............................................................................................................. 6-73

VM Tone Mode Calling Option ....................................................................................................6-73

Voice Mail One-Touch Recording ............................................................................................... 6-74

Volume Control ......................................................................................................................................... 6-75

7 Single Line Telephone Operation

Introduction ............................................................................................................................................... 7-3

Account Codes .......................................................................................................................................... 7-5

Automatic Call Distribution (ACD) ..................................................................................................... 7-5

Agent Login/Logout ........................................................................................................................ 7-5

ACD Agent Help ................................................................................................................................ 7-6

ACD/UCD Available/Unavailable Mode .................................................................................... 7-6

Call Back ...................................................................................................................................................... 7-7

Call Brokering ............................................................................................................................................ 7-7

Call Forward ............................................................................................................................................... 7-7

Call Forward - Follow-Me ............................................................................................................... 7-8

Calling Forward Override ...................................................................................................................... 7-9

Calling Station Handsfree Mode Override ...................................................................................... 7-9

Calling Station Tone Mode Override ................................................................................................. 7-9

Call Park ....................................................................................................................................................... 7-10

Call Park - System .............................................................................................................................. 7-10

Call Park - Personal ........................................................................................................................... 7-10

Call Park - Station .............................................................................................................................. 7-10

Call Pickup .................................................................................................................................................. 7-11

Directed Call Pickup ......................................................................................................................... 7-11

Group Call Pickup ............................................................................................................................. 7-11

Call Transfer ............................................................................................................................................... 7-11

Camp On ..................................................................................................................................................... 7-12

Clear Call Forward, DND, Personalized Messages ........................................................................ 7-12

CO Line Direct Access ............................................................................................................................. 7-12

CO Line Queuing ...................................................................................................................................... 7-12

Conference ................................................................................................................................................. 7-12

Conference With Personal Park .......................................................................................................... 7-13

Default Numbering Plan ........................................................................................................................ 7-13

Do Not Disturb (DND) ............................................................................................................................. 7-13

Intercom Calling ....................................................................................................................................... 7-14

Least Cost Routing (LCR) ....................................................................................................................... 7-14

Message Waiting ...................................................................................................................................... 7-15

Name In Display ........................................................................................................................................ 7-15

xiv Contents

Off-Hook Preference ............................................................................................................................... 7-16

Paging .......................................................................................................................................................... 7-16

Internal/External Page .................................................................................................................... 7-16

Meet Me Page .................................................................................................................................... 7-17

Personal Messages .................................................................................................................................. 7-17

Speed Dial ................................................................................................................................................... 7-18

Speed Dial - Station Speed Bins .................................................................................................. 7-18

Speed Dial - Storing Station Speed Bin Numbers ................................................................. 7-18

Speed Dial - System Speed Bins .................................................................................................. 7-18

Universal Day/Night Answer (UDA/UNA) ........................................................................................ 7-18

Voice Mail System Message Wait Indications - Analog .............................................................. 7-19

Volume Control ......................................................................................................................................... 7-20

8 Digital Attendant Operations

Introduction ............................................................................................................................................... 8-3

911 Alert ...................................................................................................................................................... 8-4

Attendant CO Line External (Off-Net) Forward ............................................................................. 8-5

Attendant Day/Night/Special .............................................................................................................. 8-6

Attendant Directory List Programming and Operation ............................................................. 8-6

Attendant Unavailable (Alternate Position) ................................................................................... 8-10

Attendant Voice Mail Alarm Clear ...................................................................................................... 8-11

Default Numbering Plan ........................................................................................................................ 8-11

DSS/BLF Console with Map .................................................................................................................. 8-11

Busy Lamp Field Indicators ........................................................................................................... 8-11

Direct Station Calling ....................................................................................................................... 8-11

Mapping Options .............................................................................................................................. 8-12

Transfer Search .................................................................................................................................. 8-16

ICLID Call Management Tables ........................................................................................................... 8-17

Answered Call Management Table ............................................................................................ 8-17

Unanswered Call Management Table ....................................................................................... 8-18

Messages - Custom .................................................................................................................................. 8-18

Outgoing Access - Attendant Disable .............................................................................................. 8-19

Override ....................................................................................................................................................... 8-20

Recall ............................................................................................................................................................ 8-20

Release Button .......................................................................................................................................... 8-20

Setting System Time and Date ............................................................................................................ 8-21

Speed Dial - System Storing ................................................................................................................. 8-21

9 Liquid Crystal Displays

Introduction ............................................................................................................................................... 9-3

10 Triad 1/2 System Configuration

Triad 1/2 General Description ............................................................................................................. 10-3

System Hardware Preferences ..................................................................................................... 10-3

System Control and Flexibility ..................................................................................................... 10-3

Contents xv

Triad 1 Common Control Equipment ............................................................................................... 10-4

Basic Key Service Unit (BKSU) ....................................................................................................... 10-4

Expansion Key Service Unit (EKSU) ............................................................................................. 10-4

Power Supply (PSU) ......................................................................................................................... 10-4

Triad 2 Common Control Equipment ............................................................................................... 10-8

Basic Key Service Unit (BKSU) ....................................................................................................... 10-8

Expansion Key Service Unit (EKSU) ............................................................................................. 10-8

Power Supply (PSU) ......................................................................................................................... 10-8

Common Control Cards ......................................................................................................................... 10-9

Master Processor Board (MPB) ..................................................................................................... 10-9

Miscellaneous Service Unit (MISU) ............................................................................................. 10-10

Peripheral Boards ..................................................................................................................................... 10-10

CO Line Interface Board - Loop Start (LCOB) .......................................................................... 10-10

DID Trunk Board (DIDB) .................................................................................................................. 10-11

T-1 Interface Board (T1IB) .............................................................................................................. 10-12

Primary Rate Interface Board (PRIB) ........................................................................................... 10-13

Basic Rate Interface Board (BRIB) ................................................................................................ 10-14

Analog Station Boards ............................................................................................................................ 10-14

Electronic Key Telephone Interface Board (ETIB) .................................................................. 10-14

Single Line Interface Board (SLIB) ............................................................................................... 10-15

Digital Station Boards ............................................................................................................................. 10-16

Digital Telephone Interface Board (DTIB) ................................................................................ 10-16

Analog Station Instruments ................................................................................................................. 10-17

Enhanced Electronic Key Telephone (EKT) .............................................................................. 10-17

Executive Electronic Key Telephone (EKT) ............................................................................... 10-18

Electronic DSS/BLF Console .......................................................................................................... 10-19

Digital Station Instruments .................................................................................................................. 10-20

30-Button Elite Digital Telephone .............................................................................................. 10-20

24-Button Executive/Enhanced Digital Telephones ............................................................ 10-21

12-Button Executive Digital Telephones .................................................................................. 10-22

8-Button Enhanced Digital Telephones ................................................................................... 10-23

Digital DSS/BLF Console ................................................................................................................. 10-24

Single Line Adapter ................................................................................................................................. 10-25

Optional Units ........................................................................................................................................... 10-26

DTMF Receiver Unit (DTRU) .......................................................................................................... 10-26

DTMF Receiver Unit (DTMF-A) ..................................................................................................... 10-26

Serial Interface Unit (SIU) ............................................................................................................... 10-27

Power Failure Transfer Unit (PFTU) ............................................................................................ 10-27

Ring Generator Unit (RGU) ............................................................................................................ 10-28

Modem Unit (MODU) ...................................................................................................................... 10-28

Phase Lock Loop Unit (PLLU) ........................................................................................................ 10-29

System Configuration Tables ............................................................................................................... 10-30

11 Triad 3 System Configuration

Triad 3 General Description .................................................................................................................. 11-3

xvi Contents

System Hardware Preferences ..................................................................................................... 11-3

System Control and Flexibility ..................................................................................................... 11-3

Common Control Equipment .............................................................................................................. 11-4

Basic Cabinet (BKSU) ........................................................................................................................ 11-4

Expansion Cabinet (EKSU1) ........................................................................................................... 11-4

Expansion Cabinet (EKSU2) ........................................................................................................... 11-4

Battery Charging Unit (BCU) ......................................................................................................... 11-4

DC/DC Converter Unit (DCCU) ..................................................................................................... 11-4

PS-10/PS15 Power Supply (PS) ..................................................................................................... 11-4

Ring Generator Unit (RGU) ............................................................................................................ 11-4

Common Control Cards ......................................................................................................................... 11-6

Master Processor Board (MPB) ..................................................................................................... 11-7

Miscellaneous Service Unit (MISU) ............................................................................................. 11-8

Peripheral Boards ..................................................................................................................................... 11-9

Loop Start (LCOB) Trunk Board .................................................................................................... 11-9

Ground Start (GCOB) Trunk Board .............................................................................................. 11-10

DID Trunk Board (DIDB) .................................................................................................................. 11-12

T-1 Interface Board (T1IB) .............................................................................................................. 11-13

Primary Rate Interface Board (PRIB) ........................................................................................... 11-14

Basic Rate Interface Board (BRIB) ................................................................................................ 11-16

Basic Rate Interface Expansion Board (BRIB-E) ....................................................................... 11-17

Analog Station Boards ............................................................................................................................ 11-18

Electronic Key Telephone Interface Board (ETIB) .................................................................. 11-18

Single Line Interface Board (SLIB) ............................................................................................... 11-19

Digital Station Boards ............................................................................................................................. 11-20

Digital Telephone Interface Board (DTIB) ................................................................................ 11-20

Digital Telephone Interface Board Expansion (DTIBE) ........................................................ 11-21

Analog Station Instruments ................................................................................................................. 11-22

Enhanced Electronic Key Telephone (EKT) .............................................................................. 11-22

Executive Electronic Key Telephone (EKT) ............................................................................... 11-23

Electronic DSS/BLF Console .......................................................................................................... 11-24

Digital Station Instruments .................................................................................................................. 11-25

30-Button Elite Digital Telephone .............................................................................................. 11-25

24-Button Executive/Enhanced Digital Telephones ............................................................ 11-26

12-Button Executive Digital Telephones .................................................................................. 11-27

8-Button Enhanced Digital Telephone ..................................................................................... 11-28

Digital DSS/BLF Console ................................................................................................................. 11-29

Single Line Adapter (SLA) ..................................................................................................................... 11-30

Optional Units ........................................................................................................................................... 11-30

DTMF Receiver Unit (DTMF-A) ..................................................................................................... 11-30

DTMF Receiver Unit (DTMF-B) ...................................................................................................... 11-31

Serial Interface Unit (SIU2) ............................................................................................................. 11-32

Phase Lock Loop Unit (PLLU) ........................................................................................................ 11-32

Memory Expansion Unit (MEMU) ................................................................................................ 11-33

Message Wait Board (MSG12) ...................................................................................................... 11-33

Contents xvii

Power Failure Transfer Unit (PFTU) ............................................................................................ 11-34

Ring Generator Unit (RGU) .................................................................................................................... 11-35

System Configuration Tables ............................................................................................................... 11-35

A ICLID General Description

System Configuration ............................................................................................................................. A-3

Functional Performance ........................................................................................................................ A-3

Calling Number/Name Display ....................................................................................................A-4

Incoming Number/Name SMDR ................................................................................................. A-5

Unanswered Call Management ................................................................................................... A-5

Local Name Translation .................................................................................................................. A-5

BPart Numbers

List of Equipment ..................................................................................................................................... B-3

C Customer Database Programming Worksheets

Programming Tables .............................................................................................................................. C-3

D Default Numbering Plan

xviii Contents

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STARPLUS Triad 1 Product Description Manual

STARPLUS Triad 1 Product Description Manual

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