HP ENVY 13-d100 Notebook PC User guide

Type
User guide

This manual is also suitable for

HP ENVY Notebook PC (model numbers 13-
d000 through 13-d099 and 13-d100
through 13-d199)
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks
of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. SD Logo
is a trademark of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
of Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: January 2016
Document Part Number: 846301-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Display .................................................................................................................................................................... 4
Buttons, speakers, and ngerprint reader ............................................................................................................ 5
Keys ........................................................................................................................................................................ 6
Lights ...................................................................................................................................................................... 7
TouchPad ................................................................................................................................................................ 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Service tag ........................................................................................................................................................... 12
Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 24
Workstation guidelines ................................................................................................... 24
Equipment guidelines ..................................................................................................... 25
5 Removal and replacement procedures ........................................................................................................... 26
Component replacement procedures .................................................................................................................. 26
Bottom cover ..................................................................................................................................... 26
Battery ............................................................................................................................................... 28
vii
Solid-state drive ................................................................................................................................ 29
WLAN module .................................................................................................................................... 31
Speakers ............................................................................................................................................ 33
Fingerprint reader board ................................................................................................................... 34
TouchPad board ................................................................................................................................. 35
Power connector cable ...................................................................................................................... 36
Fan ..................................................................................................................................................... 37
Security cable slot bracket ................................................................................................................ 38
System board .................................................................................................................................... 39
Heat sink ............................................................................................................................................ 43
RTC battery ........................................................................................................................................ 45
Display assembly ............................................................................................................................... 46
6 Using Setup Utility (BIOS) ............................................................................................................................. 55
Starting Setup Utility (BIOS) ................................................................................................................................ 55
Updating Setup Utility (BIOS) .............................................................................................................................. 55
Determining the BIOS version ........................................................................................................... 55
Downloading a BIOS update .............................................................................................................. 56
Synchronizing a tablet and keyboard (select products only) .............................................................................. 57
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 58
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 58
8 Specications .............................................................................................................................................. 60
Computer specications ...................................................................................................................................... 60
9 Backing up, restoring, and recovering ........................................................................................................... 61
Creating recovery media and backups ................................................................................................................ 61
Creating HP Recovery media (select products only) ......................................................................... 61
Using Windows tools ........................................................................................................................................... 62
Restore and recovery ........................................................................................................................................... 63
Recovering using HP Recovery Manager ........................................................................................... 63
What you need to know before you get started ............................................................. 63
Using the HP Recovery partition (select products only) ................................................. 64
Using HP Recovery media to recover .............................................................................. 64
Changing the computer boot order ................................................................................ 65
Removing the HP Recovery partition (select products only) ......................................... 66
10 Power cord set requirements ...................................................................................................................... 67
Requirements for all countries ............................................................................................................................ 67
viii
Requirements for specic countries and regions ................................................................................................ 67
11 Recycling .................................................................................................................................................. 69
Index ............................................................................................................................................................. 70
ix
x
1 Product description
Category Description
Product Name HP ENVY Notebook PC (model numbers 13-d000 through 13-d099 and 13-d100 through 13-d199)
Processors
Intel® Core™ i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB
L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W])
Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0-MB L3
cache, dual core, 15-W [dynamic PL1 to 8.5-W])
Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W
[dynamic PL1 to 8.5-W])
Chipset Integrated soldered-on-circuit (SOC)
Graphics Intel HD Graphics 520
Support for HD Decode, DX12, and high-denition multimedia interface (HDMI)
Panel 13.3-in, RGBW quad high-denition+ (QHD+), white light-emitting diode (WLED), BrightView
(3200×1800), ultraslim-at (2.6-mm), UWVA display panel; eDP; typical brightness: 300 nits
13.3-in, full high-denition (FHD), WLED, AntiGlare (1920×1080), ultraslim-at (2.6-mm), UWVA
display panel; eDP; typical brightness: 300 nits
Memory Support for LPDDR3-1600 dual channel, onboard memory
Support for 8192-MB maximum system RAM in the following congurations:
8192-MB (16-GB, 256-MB × 16 × 4 × 4 pieces)
4096-MB (8-GB, 128-MB × 32 × 2 × 4 pieces)
Solid-state drive Support for M2 Serial ATA storage
Support for the following solid-state drive congurations:
512-MB, M2, SATA-3, supporting triple level cell (TLC)
256-MB, M2, SATA-3, supporting TLC
128-MB, M2, SATA-3, supporting TLC
128-MB, M2.2280, SATA-3
Audio and video HP TrueVision HD webcam: xed (no tilt) with activity light, 1280×720 by 30 frames per second
Integrated dual-array digital microphones with appropriate beam-forming, echo-cancellation,
noise-reduction software
Bang & Olufsen dual speakers (2) with subwoofer
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the following WLAN modules:
Broadcom BCM943142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
Two WLAN antennas built into display assembly
1
Category Description
Wireless (continued) Support for Intel WiDi
Compatible with Miracast-certied devices
External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and
writes data to digital memory cards such as Secure Digital (SD).
Ports
HP Smart Plug AC adapter (4.5-mm barrel)
Headphone/microphone combo
HDMI v.1.4, supporting up to 1920×1080 at 60 Hz
RJ45
USB 3.0
USB 2.0
Keyboard/pointing devices Full-size, backlit, island-style keyboard
TouchPad requirements:
ClickPad with image sensor
MultiTouch gestures enabled
Support for modern TrackPad gestures
Taps enables as default
Power requirements Support for 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart AC
adapter (non-PFC, RC, 3-wire, 4.5-mm)
1.0-meter (3.2-feet) power cord
Support for 6-cell, 44-Wh, 1.98-Ah, Li-ion battery
Security
Support for security cable lock
Support for Trusted Platfom Module (TPM) 2.0
Fingerprint reader with HP Simple Pass software support
Operating system Preinstalled:
Windows 10
Windows 10 Emerging Markets Single Language High-End
Windows 10 Multilanguage High-End
Windows 10 Professional
Serviceability End user replaceable part: AC adapter
2 Chapter 1 Product description
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
Select the Start button, and then select All apps.
– or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 3
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some products
allow you to video conference and chat online using
streaming video.
To use a webcam (integrated camera):
Type camera in the taskbar search box, and then
select Camera.
(5) Internal display switch Turns o the display and initiates Sleep if the display
is closed while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region.
To access this guide, select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
4 Chapter 2 External component identication
Buttons, speakers, and ngerprint reader
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) Power button
When the computer is o, press the button to turn on
the computer.
When the computer is on, press the button briey to
initiate Sleep.
When the computer is in the Sleep state, press
the button briey to exit Sleep.
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
Type power in the taskbar search box, and then select
Power and sleep settings.
or –
Right-click the Start button, and then select
Power Options.
Buttons, speakers, and ngerprint reader 5
Item Component Description
(2) Speakers Produce sound.
(3) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
Keys
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the
Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the
backlight keyboard feature o or on.
6 Chapter 2 External component identication
Lights
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to
the display and other unneeded components.
O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount
of power.
(2) Mute light
Amber: Computer sound is o.
O: Computer sound is on.
(3) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
Lights 7
TouchPad
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) TouchPad zone Reads nger gestures to move the pointer or activate items
on the screen
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Left side
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
(2) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from
the memory card reader.
(3) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB
ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require
you to use a power port.
NOTE: USB charging ports can also charge select models
of cell phones and MP3 players, even when the computer
is o.
(4) Audio-out (headphone)/audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional microphone-only devices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide, select the Start button, select All apps,
select HP Help and Support, and then select HP
Documentation.
Left side 9
Right side
Item Component Description
(1) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to
the display and other unneeded components.
The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount
of power.
(2) USB 3.0 ports Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
(4) AC adapter light
White: The AC adapter is connected and the battery
is fully charged.
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
Amber: The AC adapter is connected and the battery
is charging.
O: The battery is not charging.
(5) Power connector Connects an AC adapter.
10 Chapter 2 External component identication
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25
  • Page 26 26
  • Page 27 27
  • Page 28 28
  • Page 29 29
  • Page 30 30
  • Page 31 31
  • Page 32 32
  • Page 33 33
  • Page 34 34
  • Page 35 35
  • Page 36 36
  • Page 37 37
  • Page 38 38
  • Page 39 39
  • Page 40 40
  • Page 41 41
  • Page 42 42
  • Page 43 43
  • Page 44 44
  • Page 45 45
  • Page 46 46
  • Page 47 47
  • Page 48 48
  • Page 49 49
  • Page 50 50
  • Page 51 51
  • Page 52 52
  • Page 53 53
  • Page 54 54
  • Page 55 55
  • Page 56 56
  • Page 57 57
  • Page 58 58
  • Page 59 59
  • Page 60 60
  • Page 61 61
  • Page 62 62
  • Page 63 63
  • Page 64 64
  • Page 65 65
  • Page 66 66
  • Page 67 67
  • Page 68 68
  • Page 69 69
  • Page 70 70
  • Page 71 71
  • Page 72 72
  • Page 73 73
  • Page 74 74
  • Page 75 75
  • Page 76 76
  • Page 77 77
  • Page 78 78
  • Page 79 79
  • Page 80 80
  • Page 81 81
  • Page 82 82

HP ENVY 13-d100 Notebook PC User guide

Type
User guide
This manual is also suitable for

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI