> ACTIVITY REPORTER Page 3
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REPORTS ..............................................................................................................................................50
Selecting a Report................................................................................................................................50
Detail Reports....................................................................................................................................51
Summary Reports..............................................................................................................................51
CDR Reports........................................................................................................................................52
Detail Reports....................................................................................................................................52
Summary Reports..............................................................................................................................52
Custom Call Routing Reports...............................................................................................................53
Detail Reports....................................................................................................................................53
Summary Reports..............................................................................................................................53
Hunt Group Reports .............................................................................................................................53
Detail Reports....................................................................................................................................53
Summary Reports..............................................................................................................................54
Voice Mail Reports ...............................................................................................................................54
Detail Reports....................................................................................................................................54
Summary Reports..............................................................................................................................54
Generating a Report.............................................................................................................................55
Creating/Modifying a Report Template.................................................................................................61
Customizing Report Headers ...............................................................................................................65
Report Repository ................................................................................................................................66
Viewing a Report ...............................................................................................................................66
Deleting a Report...............................................................................................................................68
USING THE TASK SCHEDULER ..........................................................................................................69
Creating/Modifying a Scheduled New Task .........................................................................................70
Deleting a Scheduled Task ..................................................................................................................73
Modifying a Scheduled Task’s Email Options ......................................................................................75
Adding an Email Option.....................................................................................................................76
Deleting an Email Option...................................................................................................................77
Email Configuration ...........................................................................................................................78
Viewing a Scheduled Task’s Status .....................................................................................................81
DATABASE MAINTENANCE TOOLS ...................................................................................................83
Purge Data ...........................................................................................................................................84
Backup Database.................................................................................................................................86
Restore Database ................................................................................................................................87
Clear System........................................................................................................................................89
SYSTEM LOG FILES .............................................................................................................................91
Main Log ..............................................................................................................................................91
SMDR Log............................................................................................................................................91
Web Log...............................................................................................................................................91
Connectivity Log...................................................................................................................................91
Reports Log..........................................................................................................................................91
CHANGING YOUR PASSWORD...........................................................................................................92
ACCESSING THE ON-LINE HELP ........................................................................................................93
REFERENCES .......................................................................................................................................94