Avaya Business Communications Manager - System Overview

Brand: Avaya

Model: Business Communications Manager - System

Category: Network management software

Type: Overview

BCM 5.0

Business Communications Manager

Document Status: Standard

Document Number: NN40170 -103

Document Version: 02.02

Date: August 2009

System Overview

The information in this document is subject to change without notice. The statements, configurations, technical data, and

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied

warranty. Users must take full responsibility for their applications of any products specified in this document. The

information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

Contents 3

System Overview

Contents

Chapter 1: Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 2: BCM450 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

BCM main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Additional BCM hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

BCM physical dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

BCM physical interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 3: BCM50 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

BCM50 main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Additional BCM50 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

BCM50 physical dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

BCM50 physical interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

BCM50e and BCM50a: BCM systems with integrated routers . . . . . . . . . . . . . . . . . . . . . . . 20

Common features and capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

BCM50e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

BCM50a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

BCM50b, BCM50ba, and BCM50be: BCM systems with integrated BRIs . . . . . . . . . . . . . . 23

Common features and capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

BCM50b . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

BCM50ba . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

BCM50be . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chapter 4: LED strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Chapter 5: BCM expansion cabinet or unit and media bay modules . . . . . . . . . 29

BCM450 expansion cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

BCM50 expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

BCM media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Mounting kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

BCM450 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

BCM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Small system wallmount bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Small system rackmount bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

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Chapter 6: BCM features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

IP telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

New features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Find Me/Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Professional Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

InTouch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Message Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

SIP Trunk User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Existing features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Dynamic Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

WLAN 6120 and 6140 handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

System reset button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Power On Self Test logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Last failed login time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Web access on Secure Socket Layer Version 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

User account access management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Secure interface and audit logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Platform accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

User ID length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Meet Me Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Software upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

BCM200/400 system upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

SIP trunk enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

SIP REFER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

SIP Registration for SIP user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

SIP proxy failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

RFC 2833 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

SIP trunk authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Configuration of domain and ports for remote SIP trunk endpoints . . . . . . . . . . . . . 43

Optional G.711 based transport of FAX communication . . . . . . . . . . . . . . . . . . . . . . 43

Silent Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Activity Reporter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

R2MFC MBM support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

EU-compliant routers M222 and M252 firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

WAN failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Integrated Services Digital Network Basic Rate Interface dial-up support . . . . . . . . . . . 45

Network Configuration Manager support for BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Global Analog Trunk Interface localization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Analog Direct Inward Dial Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Contents 5

System Overview

8x16 Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Next generation IP phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

SIP and H.323 interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Hardware inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Proactive voice quality monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Ad Hoc conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Meridian Customer Defined Network Trunk Anti-Tromboning with integrated applications 48

Session initiated protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Terminal and mobility support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Global markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Set templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Parameter renumbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Chapter 7: Support, security, and servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Client operating system support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Field replaceable units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

BCM450 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

BCM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Servicing for BCM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Chapter 8: BCM management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Ease of installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

BCM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Startup profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Remote management accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

BCM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

On-box and device manageability features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Log management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Set-based administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Business Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Business Element Manager administration interface . . . . . . . . . . . . . . . . . . . . . . . . 61

Software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Keycodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Network Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Microsoft Vista operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Chapter 9: BCM applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Meet-Me Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Mailbox Manager features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

My Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Off Premise Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

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Outbound Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Greeting and Spoken Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Personal Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Fax Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Features included with CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Custom Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Fax Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

CallPilot options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Message networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Unified messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Intelligent Contact Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Multimedia Contact Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Local Area Network Computer Telephony Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Call Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Personal Call manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Find Me/Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Professional Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

InTouch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Message Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Chapter 10: BCM compatibility matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

BCM50 hybrid configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

System Overview

Chapter 1

Getting started

The information in this chapter applies to both the BCM50 and the BCM450 platforms running

BCM 5.0.

About this guide

This system overview gives a high-level understanding of the core capabilities and features of

Nortel Business Communications Manager (BCM) 5.0.

Audience

This overview is for installers, network administrators, and others who are interested in the BCM.

Acronyms

Following is a list of acronyms used in this guide.

Acronym Description

ADID Analog direct inward dial

AMIS Audio Messaging Interchange Specification

APAC Asia Pacific

BCM Business Communication Manager

BFT Base function tray

BRI Basic Rate Interface

CALA Caribbean and Latin America

CCR Custom call routing

CDR Call Detail Recording

CEC Capacity expansion card

CIM Common information model

CTI Computer telephony integration

DDC Dynamic device configuration

DMTF Distributed Management Task Force

DN Directory number

DTMF Dual-tone multi frequency

8 Chapter 1 Getting started

NN40170 -103

Related publications

This section provides a list of additional documents.

Nortel Business Communications Manager 450 5.0 Installation—System (NN40170-303)

FEM Fiber expansion module

FRU Field replacable unit

GASI Global Analog Station Interface

GASM Global Analog Station Module

GATI Global Analog Trunk Interface

GATM Global Analog Trunk Module

GNPS Global Network Product Support

HDD Hard disk drive

ICC Intelligent Contact Center

ICCL ISDN call connection limit

IP Internet Protocol

ISDN Integrated services digital network

KEM Key expansion module

LAN CTE Local area network computer telephony engine

MBM Media bay module

MCDN Meridian customer defined network

MIB Management information base

MWI Message waiting indication

NCM Network Configuration Manager

NCRI Network call redirection info

OS Operating system

POST Power on Self Test

PSTN Public switched telephone network

PVQM Proactive voice quality monitoring

QoE Quality of Experience

SFTP Secure File Transfer Protocol

SIP Session Initiated Protocol

SNMP Simple Network Management Protocol

VoIP Voice over Internet Protocol

VPIM Voice profile for internet mail

Acronym Description

Getting started Chapter 1 9

System Overview

Nortel Business Communications Manager 450 5.0 Maintenance (NN40170-503)

Nortel Business Communications Manager 50 5.0 Installation and Maintenance Guide

(NN40170-305)

Nortel Business Communications Manager 5.0 Upgrade Guide (NN40170-401)

Nortel Business Communications Manager 5.0 Installation—Devices (NN40170-304)

Nortel Business Communications Manager 5.0 Configuration—System (NN40160-501)

Nortel Business Communications Manager 5.0 Configuration—Devices (NN40160-500)

Nortel Business Communications Manager 5.0 Configuration—Telephony (NN40160-502)

Nortel Business Communications Manager 5.0 Planning and Engineering (NN40160-200)

Nortel Business Communications Manager 5.0 Administration and Security (NN40160-601)

Nortel Business Communications Manager 5.0 Fault and Performance Management

(NN40160-701)

Unified Messaging Configuration Guide (NN40080-501)

CallPilot Fax Set Up and Operation Guide (NN40080-301)

CallPilot Message Networking Set Up and Operation Guide (NN40090-301)

Personal Call Manager User Guide (NN40020-103)

Intelligent Contact Center Set Up and Operation Guide (NN40040-301)

LAN CTE Configuration Guide (NN40020-602)

Call Detail Recording System Administration Guide (NN40020-605)

Personal Call Manger User Guide (NN40010-104)

Activity Reporter Administration Guide (NN40010-627)

Activity Reporter User Guide (NN40010-112)

InTouch Administration Guide

InTouch User Guide

Nortel Business Communications Manager Find Me/Follow Me Administration Guide

(NN40010-678)

Nortel Business Communications Manager Find Me/Follow Me Administration Guide

(NN40010-118)

10 Chapter 1 Getting started

NN40170 -103

How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support

Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues

with Nortel products. More specifically, the site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to

technical issues

• sign up for automatic notification of new software and documentation for Nortel equipment

• open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site, and have a

Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for your region:

www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC)

to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for

your product or service, go to:

www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized

reseller, contact the technical support staff for that distributor or reseller.

System Overview

Chapter 2

BCM450 hardware

The information in this chapter applies to the BCM450 platform running BCM 5.0.

The Business Communications Manager provides private network and telephony management

capability to small- and medium-sized businesses.

BCM is a complete, converged voice, and feature-rich business telephony applications solution for

small business and small enterprise branch offices. BCM gives you the features and applications of

traditional small office PBX and key systems plus the converged value of IP.

This release of BCM introduces the following enhancements:

• set templates

• parameter renumbering

• Network Configuration Manager (NCM) 5.0

For more information, see “BCM features” on page 33.

BCM (as shown in Figure 1"BCM hardware—front view" (page 11)) features a new base function

tray.

Figure 1 BCM hardware—front view

For more information about BCM hardware, see Nortel Business Communications Manager 450

5.0 Installation—System (NN40170-303).

Base function tray

MBMs

12 Chapter 2 BCM450 hardware

NN40170 -103

BCM main unit

The primary hardware component of your BCM450 system is the main unit. Each BCM450

system must have one main unit. The main unit houses the base function tray (BFT) and has four

slots for media bay modules (MBM).

You can connect your BCM450 system directly to a power source or through an optional

uninterruptible power supply (UPS).

The BCM450 main unit provides call processing functions. The BFT, which is housed in the main

unit, provides four connections for auxiliary equipment (auxiliary ringer, page relay, page output,

and music source). The BCM450 main unit has no router, but it has two LAN ports and one OAM

port. The main unit includes four slots for MBMs, and supports up to one fiber expansion module

(FEM) MBM for connecting N* expansion modules. For more information the FEM, refer to

Nortel Business Communications Manager 450 5.0 Installation—System (NN40170-303).

BCM450 hardware Chapter 2 13

System Overview

A main unit contains the following field-replaceable units:

• cooling fan

• power supply unit

• base function tray (BFT)

• hard disk drive (HDD)

• up to four MBMs

• optional capacity expansion card (CEC)

Additional BCM hardware

In addition to a main unit, the BCM450 system can include a BCM450 expansion cabinet. An

expansion cabinet connects to the main unit and provides additional functionality through one or

more installed media bay modules (MBM).

The BCM expansion cabinet accommodates the MBMs used by other BCM platforms. The BCM

main unit can support one expansion cabinet. For more information, see “BCM expansion cabinet

or unit and media bay modules” on page 29.

BCM450 also supports an optional secondary power supply and fan, as well as an optional

secondary hard disk drive for RAID disk mirroring. For more information about installing a

redundant power supply or hard disk drive, see Nortel Business Communications Manager 450 5.0

Installation

—Maintenance (NN40170-503)

The BCM450 is available with the following mounting options:

• rack-mount (standard 19-inch rack)

• stand-alone (feet included);

• wall-mount (optional wall-mount bracket available separately)

The wall-mount bracket is an inexpensive bracket for mounting the BCM or expansion cabinet to a

wall; for more information, see “Mounting kits” on page 30.

You can rack-mount a maximum of four BCM systems directly into a standard 19-inch rack. For

more information, see “Mounting kits” on page 30.

BCM physical dimensions

Table 1"BCM450 physical dimensions" (page 13) describes the physical dimensions of the BCM

main unit and expansion cabinet.

Table 1 BCM450 physical dimensions

Dimensions BCM main unit BCM expansion cabinet

Height 7 in. (17.8 cm) 7 in. (17.8 cm)

Width 17.5 in. (44.5 cm) 17.5 in. (44.5 cm)

Depth 18 in. (45.8 cm) 18 in. (45.8 cm)

14 Chapter 2 BCM450 hardware

NN40170 -103

The BCM main unit and expansion cabinet design features include in following components:

• rubber feet that allow unit installation on a desktop or a shelf

• optional wall-mount bracket kit

• optional rack-mount shelf

BCM physical interfaces

Figure 2"BCM450 physical interfaces and LEDs" (page 14) maps the physical interfaces of the

BCM450 hardware.

Figure 2 BCM450 physical interfaces and LEDs

Your BCM is equipped with the following interfaces:

• An RJ-45 jack used to connect a computer running administration software, such as

Element Manager, to the main unit.

• Two RJ-45 jacks used to connect the customer LAN to the main unit.

• Two USB 2.0 (compatible with USB 1.1) ports used to connect USB storage devices or the

data interfaces for an uninterruptible power supply (UPS) to the main unit.

• One DS256 jack to connect the BCM expansion cabinet to the BCM450 main unit.

• One auxiliary ringer jack to control the cadence of an auxiliary ringer (customer supplied).

• A page relay jack connects a floating relay contact pair. The BCM450 system uses this

jack to control the external paging amplifier.

Music source

OAM port (port 0)

LAN port (port 1)

LAN port (port 2)

COM port

Auxiliary ringer

Page relay

Page output

DS256 expansion port

USBx2

Status LED

Power LED

HDD LEDs

BCM450 hardware Chapter 2 15

System Overview

• A page output port allows generated voice paging signal to an external paging amplifier

(customer supplied).

• Music on hold input supported either through the front panel jack.

You can extend the capacity of your system by using the optional “BCM expansion cabinet or unit

and media bay modules” on page 29.

16 Chapter 2 BCM450 hardware

NN40170 -103

System Overview

Chapter 3

BCM50 hardware

The information in this chapter applies to both the BCM50 platforms running BCM 5.0.

BCM50 is available in six configurations.

• BCM50: The compact main unit, suitable for networks where you do not require

integrated data-routing capability or if your networks already have an IP network.

• BCM50a: Includes an ADSL router.

• BCM50e: Includes an integrated Ethernet router.

• BCM50b: Includes an integrated Dual ISDN S/T BRI.

• BCM50be: Includes an Ethernet router and a Dual ISDN S/T BRI.

• BCM50ba: Includes ADSL router and a Dual ISDN S/T BRI.

Figure 3"BCM50e" (page 17) shows the BCM50e.

Figure 3 BCM50e

For more information, see “"BCM50e and BCM50a: BCM systems with integrated routers"

(page 20) or "BCM50b, BCM50ba, and BCM50be: BCM systems with integrated BRIs"

(page 23).

BCM50a and BCM50ba models are not sold with Release 5.0 installed at factory. However,

BCM50a and BCM50ba systems support release 5.0 software when upgraded to that software

level.

For more information about BCM50 hardware, see Nortel Business Communications Manager 50

Installation and Maintenance Guide (NN40170-305).

18 Chapter 3 BCM50 hardware

NN40170 -103

BCM50 main unit

The BCM50 Main Unit (with telephony only) provides call processing and simple

data-networking functions. It provides connections for 12 digital telephones, 4 PSTN lines, 4

analog station ports, and 4 connections for auxiliary equipment (auxiliary ringer, page relay, page

output, and music source). The BCM50 Main Unit has no router, but it has four LAN ports: one is

the OAM port for technicians, and three are for basic LAN connectivity.

A Main Unit contains the following field-replaceable units:

• one programmed hard disk

• one cooling fan

• one router card (BCM50a, BCM50e, BCM50ba and BCM50be only)

Additional BCM50 hardware

The BCM50 expansion unit is a compact unit that accommodates the Media Bay Modules (MBM)

used by other BCM platforms. The BCM50 main unit can support a maximum of two expansion

units. For more information, see "BCM expansion cabinet or unit and media bay modules"

(page 29).

The wall-mount bracket is an inexpensive bracket for mounting the BCM50 or expansion unit to a

wall; for more information, see "Mounting kits" (page 30). An optional wiring card, which

provides RJ-45 connectors for all main unit trunk and station interfaces, is also available for use

with the wall-mount bracket.

The rack-mount shelf is an inexpensive shelf for mounting a maximum of four BCM50 systems

into a standard 19-inch rack. For more information, see "Mounting kits" (page 30). An optional

patch field that provides RJ-45 connectors for all main unit trunk and station interfaces is also

available.

BCM50 supports the complete range of IP telephony capability offered by existing BCM products.

These features are enabled through keycodes and require no additional hardware:

• VoIP Gateway (H.323 or SIP): up to 12 VoIP trunks

• VoIP Telephony Clients: up to 32 VoIP Telephony clients, that support the IP Softphone

2050 client, the Mobile Voice Client 2050 and the complete range of Nortel IP phones

• Gateway trunks: up to 12 SIP trunks

BCM50 physical dimensions

BCM50 has a compact plastic enclosure so that you need not add hardware to enable features and

applications. The compact size and flexible installation options support fast installations and

accommodate the diverse environmental and physical conditions of small businesses.

BCM50 hardware Chapter 3 19

System Overview

Table 2"BCM50 physical dimensions" (page 19) describes the physical dimensions of the BCM50

main unit and expansion unit.

The BCM50 main unit and expansion unit design features include in following components:

• external power supply

• stackable units

• rubber feet that allow unit installation on a desktop or a shelf

• optional wall-mount bracket

• optional rack-mount shelf

BCM50 physical interfaces

The BCM50 interfaces preclude the need for additional hardware. See Figure 4"BCM50 Front

panel and interfaces" (page 19) for a graphical representation of the BCM50 interfaces.

Figure 4 BCM50 Front panel and interfaces

Your BCM50 is equipped with these interfaces:

• Twelve digital station ports support the complete line of Business Series Telephones.

These ports are accessible through the front panel RJ-21 connector and are enabled

through keycodes.

Table 2 BCM50 physical dimensions

Dimensions BCM50 main unit BCM50 expansion unit

Height 2 in. (5.1 cm) 2 in. (5.1 cm)

Width 8.5 in. (21.6 cm) 8.5 in. (21.6 cm)

Depth 12.5 in. (31.8 cm) 12.5 in. (31.8 cm)

20 Chapter 3 BCM50 hardware

NN40170 -103

• Four Analog Loop Supervised Trunks. These ports are accessible through the front panel

RJ-21 connector and are enabled through keycodes.

• Four Analog Station interfaces with message waiting and CLID support. These ports are

accessible through the front panel RJ-21 connector and are enabled through keycodes.

• Page and auxiliary relay output on the front panel RJ-21 connector.

• Three-port 10/100 Ethernet switch with automatic sensing and automatic polarity. Two of

these ports support connecting optional expansion units.

• One 10/100 Ethernet port reserved for direct-access management of the system.

• Music on hold input supported either through the front panel jack or an RJ-21 connector.

• USB port to enhance BCM50 management.

You can extend the capacity of your system by using the optional BCM expansion cabinet or unit

and media bay modules (page 29).

BCM50e and BCM50a: BCM systems with integrated routers

BCM50 is available with an optional integrated ADSL or Ethernet router. These units suit the

needs of small businesses and small enterprise branch offices that require external data

networking, such as Internet access or VPN-based networking to other offices.

Two variations of the BCM50 have an integrated router, depending on the WAN interface you

require: the BCM50e (Ethernet WAN) and, BCM50a (ADSL WAN). Both routers have the

following data features:

• secure Internet access

• multisite VoIP trunking using secure VPN tunnels

• wide-area VoIP applications with remote user support

• remote IP management and support using VPN clients

Common features and capabilities

BCM50a and BCM50e share the same functionality, which focuses on secure Internet access and

VoIP.

BCM50e and BCM50a have three additional Ethernet LAN ports for a total of six LAN ports for

local premises use. All Ethernet ports are 10/100 Mb/s automatic sensing and support automatic

polarity. Therefore, you require no crossover cable to connect data hardware to the unit. An

additional port is provided for WAN access for, either Ethernet or ADSL.

The following features make BCM50a and BCM50e attractive for small sites that want to become

Internet-capable and multisite enterprises with many small sites. Until now, these sites could not

be part of the corporate WAN because of the high cost of traditional WAN connectivity and

managed service.

VPN

• 10 IPSec Branch Office Tunnels (peer-to-peer)

• IPSEC client termination supported

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Avaya Business Communications Manager - System Overview

Brand: Avaya

Model: Business Communications Manager - System

Category: Network management software

Type: Overview

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Avaya Business Communications Manager - System Overview

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