Symantec FileStore N8300 Event Reference

Symantec FileStore N8300 Clustered NAS Storage System

V200R001

Event Reference

Issue 01

Date 2011-08-30

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Contents

1 Overview......................................................................................................................................1-1

1.1 Event Level.....................................................................................................................................................1-2

1.2 Event Signal Flow...........................................................................................................................................1-2

2 Event List.....................................................................................................................................2-1

2.1 A......................................................................................................................................................................2-3

2.2 B......................................................................................................................................................................2-3

2.3 C......................................................................................................................................................................2-3

2.4 D......................................................................................................................................................................2-3

2.5 E......................................................................................................................................................................2-4

2.6 F.......................................................................................................................................................................2-4

2.7 H......................................................................................................................................................................2-4

2.8 I........................................................................................................................................................................2-5

2.9 L......................................................................................................................................................................2-5

2.10 M...................................................................................................................................................................2-5

2.11 O....................................................................................................................................................................2-5

2.12 P.....................................................................................................................................................................2-6

2.13 R....................................................................................................................................................................2-6

2.14 S.....................................................................................................................................................................2-6

2.15 T....................................................................................................................................................................2-7

2.16 U....................................................................................................................................................................2-7

3 Handling the Events of a Clustered NAS Engine................................................................3-1

3.1 Unable to start a standalone server..................................................................................................................3-2

3.2 Out of memory................................................................................................................................................3-3

3.3 Temperature of CPU is too high.....................................................................................................................3-4

3.4 Fan's rotation is too slow.................................................................................................................................3-5

3.5 Temperature of board is too high....................................................................................................................3-6

3.6 Too many connections [number] from this IP................................................................................................3-7

3.7 connecting down.............................................................................................................................................3-8

3.8 Attempting to shutdown process gracefully ...................................................................................................3-9

3.9 server reached MaxClients setting................................................................................................................3-10

4 Handling the Events of a Storage Unit..................................................................................4-1

4.1 Coffer Disk Fault.............................................................................................................................................4-3

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4.2 Coffer Fault.....................................................................................................................................................4-4

4.3 BBU Is Absent................................................................................................................................................4-5

4.4 BBU Is Faulty..................................................................................................................................................4-6

4.5 BBU Expires...................................................................................................................................................4-7

4.6 BBU Is Removed............................................................................................................................................4-8

4.7 PEM Is Absent................................................................................................................................................4-9

4.8 PEM Is Removed..........................................................................................................................................4-10

4.9 PEM Is Faulty................................................................................................................................................4-11

4.10 PEM Has No Input......................................................................................................................................4-12

4.11 Temperature of the PEM Is Too High.........................................................................................................4-14

4.12 Stripe Inconsistency....................................................................................................................................4-15

4.13 Fan Module Is Faulty..................................................................................................................................4-16

4.14 Fan Module Is Absent.................................................................................................................................4-17

4.15 Fan Module Is Removed.............................................................................................................................4-18

4.16 Management Network Port Is Faulty..........................................................................................................4-19

4.17 Hard Disk Swap Failure..............................................................................................................................4-20

4.18 Expansion Port Links Down.......................................................................................................................4-21

4.19 Expansion Port Is Faulty.............................................................................................................................4-23

4.20 Type of the Optical Transceiver Is Incompatible with that of the Expansion Port.....................................4-24

4.21 Optical Transceiver of the Expansion Port is Faulty...................................................................................4-25

4.22 Expansion Module Is Faulty.......................................................................................................................4-26

4.23 Expansion Module Is Removed..................................................................................................................4-27

4.24 Expansion Module Is Absent......................................................................................................................4-28

4.25 Extending LUN Fault..................................................................................................................................4-29

4.26 Controller Is Faulty.....................................................................................................................................4-31

4.27 LUN Fault...................................................................................................................................................4-32

4.28 LUN Stripe Restore Fails............................................................................................................................4-32

4.29 RAID Group Restructuring Failure.............................................................................................................4-34

4.30 RAID Group Fault.......................................................................................................................................4-35

4.31 RAID Group Copyback Failure..................................................................................................................4-37

4.32 RAID Group Is Degraded...........................................................................................................................4-38

4.33 SES Firmware Version Synchronization Fails............................................................................................4-40

4.34 Disk Bad Sector Repair Failure...................................................................................................................4-41

4.35 Disk Enclosure Is Offline............................................................................................................................4-42

4.36 Enclosures Cannot Be Connected...............................................................................................................4-43

4.37 Hard Disk Is Faulty.....................................................................................................................................4-44

4.38 Hard Disk Is Failing....................................................................................................................................4-46

4.39 Temperature of the Disk Is Too High.........................................................................................................4-47

4.40 Hard Disk Is Isolated...................................................................................................................................4-48

4.41 Hard Disk Is Invalid....................................................................................................................................4-50

4.42 Insufficient Disk Capacity...........................................................................................................................4-51

4.43 Inconsistent Disk Type................................................................................................................................4-52

Contents

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4.44 Access to the Hard Disk Is Restricted.........................................................................................................4-53

4.45 Redundant-copy Failure..............................................................................................................................4-54

4.46 Type of the Optical Transceiver Is Incompatible with that of the Host Port..............................................4-55

4.47 Optical Transceiver of the Host Port Is Faulty............................................................................................4-56

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Figures

Figure 1-1 Event signal figure..............................................................................................................................1-3

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1 Overview

About This Chapter

Event information that are automatically recorded by Integrated Storage Manager (ISM) during

the operating of N8300 can be useful for troubleshooting problems that may occur. This chapter

describes the event levels and event signal flows.

1.1 Event Level

This section describes the event levels.

1.2 Event Signal Flow

This section describes the trigger mechanism of event flows in the N8300 management modules.

The event signal flow helps you to understand the reporting process of event signals, and

improves event handling efficiency.

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1.1 Event Level

This section describes the event levels.

Event Level

An event level indicates the severity of an event to the N8300. The event level is displayed on

the ISM and can be classified into the following levels:

l Critical

This level indicates that a fault has caused service interruption or device failure. Recovery

measures should be taken immediately.

l Major

This level indicates that a fault has significant impact on the device or system performance.

Measures should be taken immediately to prevent more serious faults. All hardware faults

are Major.

l Warning

This level indicates that a fault has no impact on the device. The system detects a potential

or an imminent fault that is about to affect the services.

l Info

This level indicates that an event has no impact on the device or system performance.

1.2 Event Signal Flow

This section describes the trigger mechanism of event flows in the N8300 management modules.

The event signal flow helps you to understand the reporting process of event signals, and

improves event handling efficiency.

If the N8300 is faulty, the module in which the fault occurs reports the fault to the service control

module and alarm reporting module. The service control module and alarm reporting module

analyze the fault information. Then the service control module reports the fault information to

the underlying module for further handling. The alarm module reports the fault information to

the device alarm indicator to activate a visual alarm, and to the Integrated Storage Manager

(ISM) to display the alarm status and cause.

Figure 1-1 shows the event signal figure of the N8300.

1 Overview

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Figure 1-1 Event signal figure

(1) Indicates that a module is faulty, and the fault information is reported to the service control

module and alarm module.

(2) Indicates that the service control module and alarm module analyze the fault information,

and then the information is handled as follows:

l The service control module reports the fault information to the underlying module for

further handling.

l The alarm module reports the fault information to the device alarm indicator to generate a

visual alarm, and to the ISM to display the alarm status and cause.

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2 Event List

About This Chapter

This chapter describes all the events and related event information of the N8300 in alphabetic

order.

2.1 A

This section lists the event names starting with the letter A and the related event levels in a table.

2.2 B

This section lists the event names starting with the letter B and the related event levels in a table.

2.3 C

This section lists event names starting with the letter C and related event levels in a table.

2.4 D

This section lists the event names starting with the letter D and the related event levels in a table.

2.5 E

This section lists the event names starting with the letter E and the related event levels in a table.

2.6 F

This section lists the event names starting with the letter F and the related event levels in a table.

2.7 H

This section lists the event names starting with the letter H and the related event levels in a table.

2.8 I

This section lists the event names starting with the letter I and the related event levels in a table.

2.9 L

This section lists the event names starting with the letter L and the related event levels in a table.

2.10 M

This section lists the event names starting with the letter M and the related event levels in a table.

2.11 O

This section lists the event names starting with the letter O and the related event levels in a table.

2.12 P

This section lists the event names starting with the letter P and the related event levels in a table.

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2.13 R

This section lists the event names starting with the letter R and the related event levels in a table.

2.14 S

This section lists the event names starting with the letter S and the related event levels in a table.

2.15 T

This section lists the event names starting with the letter T and the related event levels in a table.

2.16 U

This section lists the event names starting with the letter U and the related event levels in a table.

2 Event List

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2.1 A

This section lists the event names starting with the letter A and the related event levels in a table.

Event Name Event Level

0x3022B0008 Attempting to shutdown

process gracefully

Critical

0x202090008 Access to the Hard Disk Is

Restricted

Major

2.2 B

This section lists the event names starting with the letter B and the related event levels in a table.

Event Name Event Level

0x201F40001 BBU Module Is Absent Major

0x201F40002 BBU Is Faulty Major

0x201F40004 BBU Expires Major

0x201F40005 BBU Is Removed Major

2.3 C

This section lists event names starting with the letter C and related event levels in a table.

Event Name

Event Level

0x3021F0016 connecting down Major

0x3021F0017 connecting down Major

0x3021F0018 connecting down Major

0x201FC0001 Coffer Disk Fault Major

0x201FC0002 Coffer Fault Critical

2.4 D

This section lists the event names starting with the letter D and the related event levels in a table.

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Event Name Event Level

0x201F90012 Disk Bad Sector Repair

Failure

Major

0x202060001 Disk Enclosure Is Offline Critical

2.5 E

This section lists the event names starting with the letter E and the related event levels in a table.

Event Name Event Level

0x202020001 Expansion Port Links Down Major

0x202020004 Expansion Port Is Faulty Critical

0x202030007 Expansion Module Is Faulty Major

0x202030005 Expansion Module Is

Removed

Major

0x202030006 Expansion Module Is Absent Major

0x202070001 Extending LUN Fault Critical

0x202060002 Enclosures Cannot Be

Connected

Warning

2.6 F

This section lists the event names starting with the letter F and the related event levels in a table.

Event Name

Event Level

0x202000001 Fan Module Is Faulty Major

0x202000002 Fan Module Is Absent Major

0x3021F000E Fans of the NAS Engine

Rotate too Slowly

Major

0x202000003 Fan Module Is Removed Major

2.7 H

This section lists the event names starting with the letter H and the related event levels in a table.

2 Event List

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Event Name Event Level

0x201F9000B Hard Disk Swap Failure Major

0x202090001 Hard Disk Is Faulty Critical

0x202090003 Hard Disk Is Failing Warning

0x202090005 Hard Disk Is Isolated Major

0x202090002 Hard Disk Is Invalid Warning

2.8 I

This section lists the event names starting with the letter I and the related event levels in a table.

Event Name Event Level

0x201F90006 Insufficient Disk Capacity Warning

0x201F90007 Inconsistent Disk Type Warning

2.9 L

This section lists the event names starting with the letter L and the related event levels in a table.

Event Name

Event Level

0x201F70002 LUN Fault Critical

0x20019039B LUN Stripe Restore Fails Event

2.10 M

This section lists the event names starting with the letter M and the related event levels in a table.

Event Name

Event Level

0x202010001 Management Network Port

Is Faulty

Warning

2.11 O

This section lists the event names starting with the letter O and the related event levels in a table.

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Event Name Event Level

0x202020002 Optical Transceiver of the

Expansion Port is Faulty

Warning

0x3021A0002 Out of memory Major

0x2020B0003 Optical Transceiver of the

Host Port Is Faulty

Warning

2.12 P

This section lists the event names starting with the letter P and the related event levels in a table.

Event Name Event Level

0x201FE0001 PEM Is Absent Major

0x201FE0002 PEM Is Removed Major

0x201FE0003 PEM Is Faulty Major

0x201FE0004 PEM Has No Input Major

2.13 R

This section lists the event names starting with the letter R and the related event levels in a table.

Event Name

Event Level

0x201F90003 RAID Group Restructuring

Failure

Major

0x201F90005 RAID Group Fault Critical

0x201F90002 RAID Group Copyback

Failure

Major

0x201F90004 RAID Group Is Degraded Critical

0x201F90008 Redundant-copy Failure Major

2.14 S

This section lists the event names starting with the letter S and the related event levels in a table.

2 Event List

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Event Name Event Level

0x201F70001 Stripe Inconsistency Major

0x201FA0001 The SES Firmware Version

Synchronization Fails

Warning

0x3022B000E server reached MaxClients

setting

Warning

2.15 T

This section lists the event names starting with the letter T and the related event levels in a table.

Event Name Event Level

0x201FE0005 Temperature of the PEM Is

Too High

Warning

0x202020005 Type of the Optical

Transceiver Is Incompatible with that of

the Expansion Port

Major

0x202090004 Temperature of the Disk Is

Too High

Warning

0x2020B0005 Type of the Optical

Transceiver Is Incompatible with that of

the Host Port

Warning

0x3021F000D Temperature of CPU is too

high

Major

0x3021F000C Temperature of board is too

high

Major

0x3021A0006 Too many connections

[number] from this IP

Warning

2.16 U

This section lists the event names starting with the letter U and the related event levels in a table.

Event Name

Event Level

0x3021A0001 Unable to start a standalone

server

Major

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