Black Box EME160A Owner's manual

24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM

ALERTWERKS

GATEWAY

4-PORT

EME160A, EME160A-UC, EME161A-R2

USER MANUAL

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TABLE OF CONTENTS

. SPECIFICATIONS .....................................................................................................................................................................................................................

. OVERVIEW ................................................................................................................................................................................................................................. 

2.1 Introduction .................................................................................................................................................................................................................................. 5

2.2 Features ........................................................................................................................................................................................................................................... 5

2.3 What’s Included ......................................................................................................................................................................................................................... 6

2.4 Hardware Description ............................................................................................................................................................................................................6

2.4.1 Back Panel: Ports .................................................................................................................................................................................................................................6

2.4.2 Top Panel: Status LEDs ...................................................................................................................................................................................................................7

2.4.3 Side Panel: Reset Button .............................................................................................................................................................................................................. 8

. CONFIGURATION ...................................................................................................................................................................................................................

3.1 Setting Up the Unit’s IP Address .....................................................................................................................................................................................9

3.1.1 How to Add a Manual Route to the Computer’s Routing Table .................................................................................................................... 9

3.1.2 How to Add a Secondary IP Address to the Computer’s LAN Card ........................................................................................................ 10

. WEB GRAPHICAL USER INTERFACE (GUI) .............................................................................................................................................................

4.1 Summary Page .........................................................................................................................................................................................................................11

4.1.1 Graph Feature ......................................................................................................................................................................................................................................13

4.2 System Page .............................................................................................................................................................................................................................. 15

4.2.1 General ..................................................................................................................................................................................................................................................... 15

4.2.2 Language Management ............................................................................................................................................................................................................. 17

4.2.3 Date/Time ..............................................................................................................................................................................................................................................22

4.2.4 Network ...................................................................................................................................................................................................................................................23

4.2.5 VPN .............................................................................................................................................................................................................................................................24

4.2.6 SMTP...........................................................................................................................................................................................................................................................25

4.2.7 SNMP .........................................................................................................................................................................................................................................................26

4.2.8 SNMPv3....................................................................................................................................................................................................................................................27

4.2.9 Server Integration ............................................................................................................................................................................................................................28

4.2.10 Services ..................................................................................................................................................................................................................................................29

4.2.11 Modbus .................................................................................................................................................................................................................................................. 31

4.2.12 Password Checking .....................................................................................................................................................................................................................33

4.2.13 Maintenance ...................................................................................................................................................................................................................................... 34

4.2.14 Heartbeat Messages ....................................................................................................................................................................................................................35

4.2.15 License Management .................................................................................................................................................................................................................36

4.2.16 About ......................................................................................................................................................................................................................................................37

4.3 Sensors Page .............................................................................................................................................................................................................................38

4.4 General Options for All Sensors ....................................................................................................................................................................................39

4.4.1 Disable Auto Sense ......................................................................................................................................................................................................................... 39

4.4.2 Choose Sensor Type .......................................................................................................................................................................................................................40

4.4.3 Offline a Sensor .................................................................................................................................................................................................................................40

4.4.4 Smart Sensor Recovery ............................................................................................................................................................................................................... 41

4.4.5 Change Continuous Time .........................................................................................................................................................................................................42

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TABLE OF CONTENTS

4.5 Virtual Sensors........................................................................................................................................................................................................................43

4.6 Example Sensor Configuration .....................................................................................................................................................................................44

4.6.1 Temperature/Humidity Sensor ..............................................................................................................................................................................................44

4.6.2 Relay Sensor ......................................................................................................................................................................................................................................... 48

4.7 Managing Rack Maps .......................................................................................................................................................................................................... 51

4.8 Firmware Upgrade through the Web UI ................................................................................................................................................................. 53

. CONFIGURING THE BUILT-IN NOTIFICATIONS ...................................................................................................................................................

5.1 Events .............................................................................................................................................................................................................................................56

Events by Category ...................................................................................................................................................................................................................................... 57

5.2 Notifications ..............................................................................................................................................................................................................................59

5.2.1 Notifications Page ...........................................................................................................................................................................................................................59

5.2.2 Create an Action with the Action Wizard ....................................................................................................................................................................60

5.2.3 Dry Contact Action Setup .........................................................................................................................................................................................................60

5.2.4 Email Action Setup.........................................................................................................................................................................................................................63

5.2.5 Relay Action Setup .........................................................................................................................................................................................................................65

5.2.6 Siren Action Setup ..........................................................................................................................................................................................................................67

5.2.7 SMS Action Setup ............................................................................................................................................................................................................................69

5.2.8 SNMP Trap Action Setup ...........................................................................................................................................................................................................72

5.2.9 Telephone Call Action Setup .................................................................................................................................................................................................. 79

5.3 Example Notification Setup: SMS Notification ...................................................................................................................................................82

5.4 Heartbeat Messages .............................................................................................................................................................................................................86

5.5 Virtual Sensors ......................................................................................................................................................................................................................... 92

5.5.1 Boolean ....................................................................................................................................................................................................................................................93

5.5.2 SNMP Get ............................................................................................................................................................................................................................................... 94

5.5.3 Virtual Ping ...........................................................................................................................................................................................................................................97

5.5.4 Logic ...........................................................................................................................................................................................................................................................98

5.5.5 SNMP Trap Receiver ...................................................................................................................................................................................................................100

5.6 Macro Description for Actions .................................................................................................................................................................................... 104

. TROUBLESHOOTING .......................................................................................................................................................................................................

APPENDIX A. EMEA-UC ..............................................................................................................................................................................................

APPENDIX B. REGULATORY INFORMATION ..........................................................................................................................................................

B.1 FCC Statement ...................................................................................................................................................................................................................... 107

B.2 NOM Statement ................................................................................................................................................................................................................... 108

APPENDIX C. DISCLAIMER/TRADEMARKS .............................................................................................................................................................

C.1 Disclaimer ................................................................................................................................................................................................................................ 109

C.2 Trademarks Used in this Manual .............................................................................................................................................................................. 109

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CHAPTER 1: SPECIFICATIONS

TABLE -. GATEWAY SPECIFICATIONS

SPECIFICATION DESCRIPTION

Inputs (4) RJ-45 sensor ports for connecting AlertWerks sensors

(1) RJ-45 Ethernet 10/100 ports

Outputs (4) RJ-45 sensor ports (These ports can carry configurable output signals [0 VDC/5 VDC].)

Number of Users 100

Indicators (1) Power LED, (1) Network Connectivity LED, (4) Sensor Status LEDS;

(1) Buzzer for audible alert on sensor status

Power - VDC, -A

Mounting Desktop Rackmounted or DIN-rail mounted

Max Sensors Maximum of 150 online sensors, including Expansion Units and virtual sensors

Operating Environment Temperature: -13 to +176° F (-25 to +80 ° C)

Humidity: 20 to 80% noncondensing

MTBF 1,400,000 hours

Dimensions 1.25”H x 4.5” W x 2.5” D (3.2 x 11.4 x 6.4 cm)

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CHAPTER 2: OVERVIEW

2.1 INTRODUCTION

This manual covers the main features and basic configuration of the AlertWerks Gateway.

The AlertWerks Gateway is a high-speed, accurate, intelligent environmental monitoring device, featuring a

completely embedded host and operating system.

2.2 FEATURES

IP based, including SNMPv3, HTTPS, VPN, and MQTT

Send encrypted SNMP Trap and Email Notifications

Supports four Intelligent Sensors

EME160A: Two sensor ports enabled by default. Unlock all four ports with unlock code: EME160A-UC

Notification Wizards

Wide range of available sensors

Optional expansion module connectivity

Virtual sensors

NOTE: Some of the pictures shown in this manual might not represent the actual Web UI of the unit; this is because

we are constantly working on improving the firmware. Contact Black Box Technical Support at 877-877-2269 or

techsupport@blackbox.com if you have any issues configuring your unit.

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CHAPTER 2: OVERVIEW

2.3 WHAT’S INCLUDED

Your package should contain the following items. If anything is missing or damaged, contact lack Box Technical

Support at 877-877-2269 or techsuppor[email protected]

(1) Alertwerks Gateway

(1) In-line Power Supply (Input: 100-240VAC, 50/60Hz, 2A - Output: 5VDC, 3A – C13 receptacle)

(1) Power Cord, C14 to NEMA 5-15P

(1) RJ-45 to RJ-45 crossover cable, 5-foot (1.5-m)

(1) CD (Manual)

2.4 HARDWARE DESCRIPTION

.. BACK PANEL: PORTS

Port numbering starts from the power connector on the unit: the closest port to the power connector is Port 1 and

closest to the Ethernet interface is Port 4.

You may connect AlertWerks sensors to any available ports.

CAUTION: If you’re using analog pins on the sensor ports (with manually on-lined DCV sensors, and pin 7 of the RJ-45

connector), make sure that the voltage doesn’t exceed 3 Volts. Otherwise, you might damage the unit!

1 2

FIGURE -. BACK PANEL

TABLE -. BACK PANEL COMPONENTS

NUMBER IN FIGURE - COMPONENT DESCRIPTION

1(4) Sensor ports Connect AlertWerks sensors

() Barrel connector Connect for power supply

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CHAPTER 2: OVERVIEW

.. TOP PANEL: STATUS LEDS

Figure 2-2 shows the LEDs on the top panel of the AlertWerks Gateway . Table 2-2 describes their functions.

FIGURE -. TOP PANEL: STATUS LEDS

TABLE -. TOP PANEL COMPONENTS

NUMBER IN FIGURE - COMPONENT DESCRIPTION

1(1) Power/Ethernet (ETH) LED

(red/green)

Turns red if there’s no network connection, and blinks green (according to

LAN activity) when the connection is normal.

2(4) Sensor LEDs #1–4 (green)

Off = offline

On = online and normal

Slow blinking = Warning status

Fast blinking = Critical and Error status

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CHAPTER 2: OVERVIEW

.. SIDE PANEL: RESET BUTTON

There are specific commands you can send to the unit by holding the Reset button for a specified amount of time.

Use a straightened paperclip to press Reset.

1 2

FIGURE -. SIDE PANEL

TABLE -. SIDE PANEL COMPONENTS

NUMBER IN FIGURE - COMPONENT DESCRIPTION

1Reset button Resets the gateway, see Table 2-4 for functions

2RJ-45 connector Links to Ethernet

TABLE -. RESET BUTTON FUNCTIONS

TIME TO HOLD ACTION

3 to 7 seconds Reboot

7 to 12 seconds Web UI password reset

12 to 17 seconds Serial flash erase (DB erase without factory reset, the system configuration

is kept)

17 to 25 seconds Reset to factory defaults (serial flash erase + config erase)

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CHAPTER 3: CONFIGURATION

3.1 SETTING UP THE UNIT’S IP ADDRESS

NOTE: The units ship with the passwords enabled. The default log in for the web interface is:

Username: admin

Password: public

Every unit is shipped with the default IP address of 192.168.0.100

First, we will go through the process of changing this IP address to fit your own network configuration.

NOTE: In some cases, your computer might not be able to connect to this default IP address. In this situation, you

either need to:

a) add this IP to your computer’s routing table or

b) add a secondary IP address to the LAN card to allow access to the unit.

See below for instructions on how to set these up.

Ensure the following items are available to you before starting:

RJ-45 CAT5 crossover cable with an RJ-45 male connection

A PC with Ethernet card or LAN socket, logged in with Administrator rights

Follow these steps:

1. Connect the unit via the Ethernet port of the unit to your computer’s LAN or Ethernet port with a CAT5 crossover

cable.

2. Open a web browser and type the default IP address, then press enter.

3. You’ll be presented with the Summary page.

4. Go to the System/Network page to change the network settings (see Section 4.2.4 in this manual).

Once you have assigned the new IP address use the “ping” command to test the unit’s reply.

.. HOW TO ADD A MANUAL ROUTE TO THE COMPUTER’S ROUTING TABLE

Open an Administrator Command Prompt (CMD) window and type:

route add 192.168.0.100 10.1.1.20

Where 10.1.1.20 is the IP address of the Ethernet interface on the PC that the unit is plugged into with the crossover cable.

NOTE: If you do not receive an OK message. then a parameter was wrong or missing.

The route is not persistent (removed upon rebooting), but you can also delete it with the route delete 192.168.0.100

command.

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CHAPTER 3: CONFIGURATION

.. HOW TO ADD A SECONDARY IP ADDRESS TO THE COMPUTER’S LAN CARD

You can do this via the GUI by opening the LAN connection’s properties:

FIGURE -. TCP/IP ADDRESSES SETTING SCREEN

Or open an Administrator Command Prompt (CMD) window and type:

netsh interface ipv4 add address “Local Area Connection” 192.168.0.2 255.255.255.0

The above command adds the IP Address 192.168.0.2 (with Subnet Mask 255.255.255.0) to the connection titled “Local Area

Connection.”

You will then be able to connect to the unit with its default IP.

NOTE: The secondary IP address is permanent for the LAN connection; don’t use it if you only need it once. Instead, use the

routing table method above.

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CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI)

4.1 SUMMARY PAGE

Figure 4-1 shows the summary page.

FIGURE -. SUMMARY PAGE

This is the Summary page with Sensor Status and the Event Log, with the Sensor Graph enabled.

The Event Log contains all entries from the “All Events” category.

The last 30 entries are shown, but if you’re scrolling down the list, more events (30 more) will be loaded

automatically. You can view the full log if you keep scrolling down.

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CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI)

FIGURE -. SENSOR INFORMATION WINDOW

In the Summary page’s Sensors Information window you can do the following:

Directly acknowledge a sensor’s status, and put the sensor offline.

FIGURE -. ACKNOWLEDGE SENSOR OR PUT IT OFFLINE

Control the relay-type sensors.

FIGURE -. CONTROL THE RELAY TIME SENSORS

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CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI)

Enable/disable graph data collection per sensor, and display the graph display window for the Summary page.

FIGURE -. GRAPH DISPLAY WINDOW

We’ll explain the Graph feature in more detail next.

.. GRAPH FEATURE

After you’ve enabled the data collection for a sensor, you can choose to display specific time intervals of the stored data:

hourly/daily/weekly/monthly and custom display interval.

You can also export the recorded data in multiple formats.

FIGURE -. GRAPH FEATURE EXAMPLE

In this example picture, we’ve chosen to display the temperature sensor’s daily maximum.

You could also resize the graph window (including full screen) and move the scale to display more or less data.

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CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI)

FIGURE -. GRAPH FORMATS DROPDOWN MENU

You can choose to export the graph data in selected formats by clicking on the icon on the right.

The file will be downloaded automatically and assigned a file name that will contain the sensor’s name, IP address of

the unit, and the date and time.

FIGURE -. LIVE GRAPH OPTION

By choosing the Live Graph option, you can get continuous updates of the graph data (by default every 60 seconds). If

you don’t use this option, the graph data needs to be refreshed manually.

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CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI)

FIGURE -. SENSORS’ DROP-DOWN MENU

To change to a different sensor’s graph, choose it from the drop-down menu.

NOTE: You can only choose a sensor here that you’ve already enabled the graph data collection for.

4.2 SYSTEM PAGE

Figure 4-1 shows the summary page.

.. GENERAL

FIGURE -. SYSTEM PAGE, GENERAL SETTINGS

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CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI)

in the previous screen, you can change general settings for the device.

The unit’s firmware version is shown in the Description field, and the System Name/Location/Contact options are user

configurable.

You can also specify the System URL option for quick access of a custom part of the Web UI for example, but you can

specify any URL.

By changing the Graph Data Collection Period, you can choose how frequently the data is sampled.

NOTE: If you had stored graph data previously, changing this setting will clear the data.

FIGURE -. GRAPH DATA COLLECTION PERIOD SCREEN

NOTE: A Low Power Mode is selectable from EMEMS; on the Web UI this option is not shown.

With the Sensor Notification On System Boot Up option, you can choose to allow/disallow running the notifications

with sensor values read at system boot up. In some cases, invalid values are read while the unit is starting up, and you

could get false alarm notifications. You can disable the notification processing at startup with this option.

On each System subpage you can see a Get SNMP OID button (where applicable).

FIGURE -. GET SNMP OID BUTTON

This will give you a popup window with all relevant OIDs for the actual page (the General page is shown next).

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CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI)

FIGURE -. SNMP OID OF GENERAL PAGE

You can use OIDs for SNMP calls and in custom scripts, or for setting up the unit for monitoring by a third party NMS

software such as WhatsUpGold or Paessler.

This button is also accessible on the Sensors page.

.. LANGUAGE MANAGEMENT

FIGURE -. LANGUAGE MANAGEMENT BUTTON

You can change the display language of the Web UI with this option. Only one additional language is supported,

together with the default (and fallback if there’s an error) English.

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CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI)

FIGURE -. LANGUAGE SCREEN

In Manage, you can choose to Download Language File if you’d like to edit the language file offline (you can also

download the custom language’s file if it’s already present). Then upload the completed file, and it will be selectable as

the Custom Language. For official translation files, the language code and version will show the correct values.

NOTE: Whenever you upload or install a custom language file, it will overwrite the old file. Only one additional

language is supported.

For separately downloadable language files, contact Black Box Technical Support.

Select a language from the drop-down menu Install New Language.

FIGURE -. INSTALL NEW LANGUAGE BUTTON

Then press the Install button. It will ask you to confirm the action in a popup window.

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CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI)

FIGURE -. CONFIRMATION WINDOW

Wait until the language is downloaded and installed.

FIGURE -. INSTALLING LANGUAGE MESSAGE

The unit will notify you about the successful language change, and will change the language of the Web UI.

You can switch back to English by selecting it from the drop-down list on the General page, then press Save.

FIGURE -. DROP-DOWN LIST

After you’ve added the custom language, you can manage it from the same menu.

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CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI)

FIGURE -. LANGUAGE SCREEN, CUSTOM LANGUAGE

NOTE: The official language files are also included in the firmware update packages.

You can also edit the chosen language directly in the Web UI, if you choose Edit Language.

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Black Box EME160A Owner's manual

Black Box EME160A Owner's manual

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