HP m4-1002tx User guide

HP Pavilion m4 Notebook PC

Maintenance and Service Guide

Development Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by Hewlett-Packard

Company under license. Intel and Core are

U.S. registered trademarks of Intel

Corporation. Microsoft and Windows are

U.S. registered trademarks of Microsoft

Corporation. SD Logo is a trademark of

its proprietor.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

First Edition: April 2013

Document Part Number: 713143-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat

surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,

such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the

skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC

adapter comply with the user-accessible surface temperature limits defined by the International

Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 5

Display ................................................................................................................................... 5

Button ..................................................................................................................................... 6

Keys ....................................................................................................................................... 7

Lights ...................................................................................................................................... 8

TouchPad ................................................................................................................................ 9

Left side ................................................................................................................................ 10

Right side .............................................................................................................................. 11

Front ..................................................................................................................................... 12

Bottom .................................................................................................................................. 13

3 Illustrated parts catalog .................................................................................................. 14

Service tag ............................................................................................................................ 15

Computer major components ................................................................................................... 16

Display assembly subcomponents ............................................................................................. 19

Mass storage devices ............................................................................................................. 20

Miscellaneous parts ................................................................................................................ 21

Sequential part number listing .................................................................................................. 21

4 Removal and replacement procedures preliminary requirements .................................... 24

Tools required ........................................................................................................................ 24

Service considerations ............................................................................................................ 24

Plastic parts ............................................................................................................ 24

Cables and connectors ............................................................................................ 25

Drive handling ........................................................................................................ 25

Grounding guidelines ............................................................................................................. 26

Electrostatic discharge damage ................................................................................. 26

Packaging and transporting guidelines ....................................................... 27

Workstation guidelines .............................................................. 27

v

5 Removal and replacement procedures for Customer Self-Repair parts ............................. 29

Component replacement procedures ........................................................................................ 29

Battery ................................................................................................................... 30

Hard drive ............................................................................................................. 31

WLAN module ........................................................................................................ 33

Solid-state drive ...................................................................................................... 35

Memory module ...................................................................................................... 36

Optical drive .......................................................................................................... 38

6 Removal and replacement procedures for Authorized Service Provider parts .................. 40

Component replacement procedures ........................................................................................ 40

RTC battery ............................................................................................................ 41

Keyboard ............................................................................................................... 42

Top cover ............................................................................................................... 45

Power button board ................................................................................................. 48

TouchPad button board ............................................................................................ 50

Fan ....................................................................................................................... 52

Audio/USB board ................................................................................................... 54

System board ......................................................................................................... 55

Power connector cable ............................................................................................ 58

Heat sink ................................................................................................................ 59

Processor ............................................................................................................... 61

Speakers ................................................................................................................ 63

Display assembly subcomponents .............................................................................. 64

7 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 71

Starting Setup Utility (BIOS) ..................................................................................................... 71

Updating the BIOS ................................................................................................................. 71

Determining the BIOS version ................................................................................... 71

Downloading a BIOS update .................................................................................... 72

Using System Diagnostics ........................................................................................................ 73

8 Specifications ................................................................................................................. 74

Computer specifications .......................................................................................................... 74

14.0-inch display specifications ............................................................................................... 75

Hard drive specifications ........................................................................................................ 76

9 Backing up, restoring, and recovering ............................................................................ 77

Creating recovery media and backups ..................................................................................... 77

Creating HP Recovery media .................................................................................... 78

vi

Restore and recovery .............................................................................................................. 79

Using Windows Refresh for quick and easy recovery ................................................... 80

Remove everything and reinstall Windows ................................................................. 81

Recovering using HP Recovery Manager .................................................................... 81

What you need to know ............................................................................ 82

Using the HP Recovery partition to recover a minimized image

(select models only) .................................................................................. 82

Using HP Recovery media to recover .......................................................... 83

Changing the computer boot order ............................................................. 83

Removing the HP Recovery partition .......................................................................... 83

10 Power cord set requirements ........................................................................................ 84

Requirements for all countries .................................................................................................. 84

Requirements for specific countries and regions ......................................................................... 85

11 Recycling ...................................................................................................................... 86

Index ................................................................................................................................. 87

vii

viii

1 Product description

Category Description

Product Name HP Pavilion m4 Notebook PC

Processors

●

Intel® Quad Core® i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz;

1600-MHz FSB; 6.0-MB L3 cache, 35 W)

●

Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-

MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-

MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Dual Core i3-3120M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache,

35 W)

●

Intel Dual Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache,

35 W)

●

Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, 35 W)

Chipset Intel HM77 Express chipset

Graphics Internal graphics: Intel HD Graphics 4000

Switchable Discrete Graphics:

●

nVidia N14M-GS GeForce 730M with up to 2-GB of dedicated video memory

(256×16 DDR3 1-GHz×4PCs)

●

Support for muxless hybrid graphics

●

Support for Optimus 2012/2013

●

Support for HD decode, DX11, and HDMI

Panel 14.0-in high-definition (HD), light-emitting diode (LED), BrightView (BV), (1366×768), slim

(3.6-mm) display with webcam and microphone

Support for low-voltage differential signalling LVDS)

Typical brightness: 200 nits

1

Category Description

Memory Two customer-accessible/upgradable memory module slots

Support for DDR3L (1600-MHz) dual channel

Support for 8192-MB of system RAM in the following configurations:

●

8192-MB (4096-MB × 2)

●

6144-MB (4096-MB + 2048-MB)

●

4096-MB (4096-MB × 1, 2048-MB × 2)

●

2048-MB (2048-MB × 1)

Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thickness

Support for Serial ATA

Support Intel Smart Response Technology

Support for Accelerometer hard drive protection

Support for the following hard drives:

●

1-TB, 5400-rpm, 9.5-mm

●

750-GB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 9.5- and 7.0-mm

Solid-state drive Support for 32-GB mSATA solid-state drive

Optical drive Fixed (not modular)

9.5-mm tray load

SATA

DVD±RW Double-Layer with SuperMulti Drive

Support for zero power optical drive function

Audio and video Dual speakers

Subwoofer

Single digital microphone with appropriate beam-forming, echo-cancellation, noise-

suppression software

HD Audio

DTS Sound+

Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames

per second)

Ethernet Integrated 10/100/1000 network interface card (NIC)

2 Chapter 1 Product description

Category Description

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two WLAN antennas built into display assembly

Support for the following WLAN formats:

●

Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter

●

Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter

●

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter

External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology (uses the Realtek

RTS5239-GR card reader controller). Reads data from and writes data to digital memory

cards such as Secure Digital (SD).

Ports

●

AC adapter, HP Smart

●

Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

●

HDMI v1.4 supporting up to 1920×1080 @ 60Hz

●

RJ-45 (Ethernet)

●

USB: two USB 3.0 ports on one side, one USB 2.0 port on the other side

●

VGA (Dsub 15 pin) supporting: 2048×1536 external resolution @ 75 Hz, hot plug and

unplug and autodetection for correct output to wide-aspect vs. standard aspect video

Keyboard/pointing

devices

Full-size, island-style Windows 8 keyboard (no numeric keypad)

Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-

zoom as default

Taps enabled by default

Support for Windows 8 modern trackpad

Power requirements Support for the following AC adapters:

●

90-W AC adapter (PFC, S-3P, 4.5-mm)

●

90-W AC adapter (PFC SMT-3P, EM, 4.5-mm)

Support for 4-cell, 41-Wh, 2.80-Ah, Li-ion battery

Security Support for security cable lock

3

Category Description

Operating system Preinstalled:

●

Windows 8 Chinese Simplified (64-bit)

●

Ubuntu Linux (64-bit)

Drivers support:

●

Windows 8 drivers (64-bit)

●

Windows 7 drivers (32- and 64-bit)

●

Windows XP drivers (32-bit)

Serviceability End user replaceable parts:

●

AC adapter

●

Battery (system)

●

Hard drive

●

Memory modules (expansion and primary)

●

Optical drive

●

Solid-state drive

●

WLAN module

4 Chapter 1 Product description

2 External component identification

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate

with WLANs.

(2) Webcam light On: The webcam is in use.

(3) Webcam Records video and captures still photographs.

To use the webcam, from the Start screen, type c,

and then select CyberLink YouCam from the list

of applications.

Display

5

Item Component Description

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around

the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and

Environmental Notices that applies to your country or region. To access this guide, from the Start screen, select the HP

Support Assistant app, select My computer, and then select User guides.

Button

Component Description

Power button

●

When the computer is off, press the button to turn on

the computer.

●

When the computer is in the Sleep state, press the

button briefly to exit Sleep.

●

When the computer is in Hibernation, press the

button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power

button will result in the loss of unsaved information.

If the computer has stopped responding and Microsoft

Windows shutdown procedures are ineffective, press and

hold the power button down for at least 5 seconds to turn

off the computer.

NOTE: For select models, the Intel Rapid Start

Technology feature is enabled at the factory. Rapid Start

Technology allows your computer to resume quickly

from inactivity.

To learn more about your power settings, see your power

options. From the Start screen, type power, select

Settings, and then select Power Options from the list

of applications.

6 Chapter 2 External component identification

Keys

Item Component Description

(1) esc key Reveals system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed

in combination with the esc key.

(3) Windows key Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows logo key again will

return you to the previous screen.

(4) Action keys Execute frequently used system functions.

(5) Windows applications key Displays options for a selected object.

Keys

7

Lights

Item Component Description

(1) Power light

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state,

which is an energy-saving mode. The computer

shuts off power to the display and other

unneeded components.

●

Off: The computer is off or in Hibernation.

Hibernation is an energy-saving mode that uses the

least amount of power to preserve your work.

NOTE: For select models, the Intel Rapid Start

Technology feature is enabled at the factory. Rapid Start

Technology allows your computer to resume quickly

from inactivity.

(2) Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

(3) Wireless light On: An integrated wireless device, such as a WLAN

device and/or a Bluetooth device, is on.

NOTE: On some models, the wireless light is amber

when all wireless devices are off.

8 Chapter 2 External component identification

Item Component Description

(4) Caps lock light On: Caps lock is on, which switches the keys to all

capital letters.

(5) TouchPad light

●

On: The TouchPad is off.

●

Off: The TouchPad is on.

TouchPad

Item Component Description

(1) TouchPad light

●

On: The TouchPad is off.

●

Off: The TouchPad is on.

(2) TouchPad on/off button Turns the TouchPad off or on when you quickly double-

tap the button.

(3) TouchPad zone Moves the on-screen pointer and selects or activates items

on the screen.

NOTE: The TouchPad also supports edge-swipe

gestures.

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

TouchPad

9

Left side

Item Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter light

●

White: The AC adapter is connected and the battery

is charged.

●

Amber: The AC adapter is connected and the

battery is charging.

●

Off: The computer is using battery power.

(3) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is

normal for the internal fan to cycle on and off during

routine operation.

(4) External monitor port Connects an external VGA monitor or projector.

(5) RJ-45 (network) jack Connects a network cable.

(6) HDMI port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio

component, or a high-speed HDMI device.

(7) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide

enhanced USB power performance.

10 Chapter 2 External component identification

Right side

Item Component Description

(1) Power light

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state,

which is an energy-saving mode. The computer

shuts off power to the display and other

unneeded components.

●

Off: The computer is off or in Hibernation.

Hibernation is an energy-saving mode that uses the

least amount of power to preserve your work.

NOTE: For select models, the Intel Rapid Start

Technology feature is enabled at the factory. Rapid Start

Technology allows your computer to resume quickly

from inactivity.

(2) Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked

the hard drive.

(3) Audio-out (headphone) jack/Audio-in

(microphone) jack

Connects optional powered stereo speakers,

headphones, earbuds, a headset, or a television

audio cable.

WARNING! To reduce the risk of personal injury,

adjust the volume before using headphones, earbuds, or

a headset. For additional safety information, see the

Regulatory, Safety and Environmental Notices. To access

this guide, from the Start screen, select the HP Support

Assistant app, select My computer, and then select

User guides.

NOTE: When a device is connected to a headphone

jack, the computer speakers are disabled.

(4) USB 2.0 port Connects an optional USB device.

(5) Optical drive Reads and writes (select models only) to an optical disc.

Right side

11

Item Component Description

(6) Optical drive eject button Releases the disc tray.

(7) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being

mishandled or stolen.

Front

Item Component Description

(1) Speakers (2) Produce sound.

(2) Digital Media Card Reader Reads data from and writes data to digital memory cards

such as Secure Digital (SD).

12 Chapter 2 External component identification

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HP m4-1002tx User guide

HP m4-1002tx User guide

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