VMware ACE 2.0 User manual

VMware ACE Administrator’s Manual

VMware ACE 2.0

VMware, Inc.

3401 Hillview Ave.

Palo Alto, CA 94304

www.vmware.com

2 VMware, Inc.

VMware ACE Administrator’s Manual

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VMware ACE Administrator’s Manual

Revision: 20071019

Item: ACE-ENG-Q207-008

VMware, Inc. 3

Contents

AboutThisBook 13

1 IntroductionandSystemRequirements 17

AboutVMwareACE2 17

EnsureSafeAccesstoEnterpriseResources 18

SimplifiedEnd‐UserInterface 18

StandardizeandSecurePCEnvironments 18

KeyFeaturesofACE2 19

Manageability 19

Security 19

Usability 19

ACEOptionPackforWorkstation6 19

KeyConceptsofACE2 20

HardwareandSoftwareRecommendationsforThisRelease 24

WorkstationACEEdition(ACEAdministrator) 24

PCHardware 25

Display 25

DiskDrives 25

LocalAreaNetworking(Optional) 25

WindowsHostOperatingSystems(32‐bit) 26

WindowsHostOperatingSystems(64‐Bit) 26

VMwarePlayer(End‐UserClientDevices) 26

HardwareRequirements 26

SupportedHostOperatingSystems 27

ACE2ManagementServer 31

Hardware 31

Display 31

DiskDrives 31

LocalAreaNetworking 31

WindowsOperatingSystems 31

LinuxOperatingSystems 32

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ExternalDatabases 32

WebBrowsers 32

2 LearningtheBasicsofWorkstationACEEdition 33

TerminologyforThisChapter 33

SettingUpYourAdministrativeWorkstation 34

OverviewoftheWorkstationACEEditionWindow 35

AccessingCommandsintheWorkstationACEEditionWindow 36

WorkstationACEEditionWindowElements 37

ACEMasterIconsintheSidebar 37

AddingACEMasterstoACE2ManagementServers 38

ViewingACEMastersin

theSidebar 38

UsingtheACEIconsontheHomePage 38

ViewingtheSummaryforanACEMaster 38

ViewingtheSummaryforAllACEInstancesManagedbyanACE2

ManagementServer 39

ACEMenu 39

NewACEMaster,ConnecttoACE2ManagementServer,andOpenHotFix

Commandsin

theFileMenu 40

ACEMasterToolbar 40

CreatingPackagestoDistributetoUsers 41

BasicStepsforCreatingandDeployingACEPackages 41

KeepingUsersUp‐to‐Date 42

TroubleshootingUsers’Problems 43

3 Installing,Configuring,andUpgradingWorkstationACEEdition 45

ACEOptionPackandACEClientLicenses 45

ACEOptionPackLicense 45

ACEVolumeLicensingKey 46

ACEClientLicense 46

ACE2ManagementServerLicenses 48

SettingPreferencesforWorkstationACEEdition 48

InstallingACEInstancesonUserMachines 48

InstallingMultipleACEInstancesonaSingleUserMachine 48

UninstallingIndividualACE

InstancesandWorkstationACEEdition 49

UpgradingfromVMwareACE1.xtoVMwareACE2 49

BeforeYouBeginUpgradingVirtualMachines 49

StepsforUpgradingVMwareACE1.xVirtualMachinestoVMwareACE2

VirtualMachines 50

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Contents

4 InstallingandConfiguringtheACE2 ManagementServer 53

ACE2ManagementServerSetupOptions 54

SystemRequirementsfortheACE2ManagementServer 55

Hardware 55

Display 55

DiskDrives 55

LocalAreaNetworking 55

OperatingSystems 56

SupportedWindowsHostSystems 56

SupportedLinuxHostSystems 56

ExternalDatabases 56

WebBrowsers 56

FeaturesoftheACE2ManagementServer 57

Componentsofthe

ACE2ManagementServer 59

DatabaseOptions 59

AboutDatabaseBackup 60

IntegratingtheACE2ManagementServerwithManagementToolsor

AutomatedScripts 61

UsingSSLCertificationandProtocol 61

SettingUpYourOwnSelf‐SignedCertificates,Third‐PartySignedCertificates,

orCertificatesfromanInternalCertificateAuthority 63

ConfiguringMultipleACE

2ManagementServerstoUseSSL 65

InstallingtheACE2ManagementServer 66

DefaultPortAssignmentsfortheACE2ManagementServer 66

InstallationOptionsfortheACE2ManagementServer 67

InstallingtheACE2ManagementServeronaWindowsSystem 67

InstallingtheACE2ManagementServeronaLinux

System 67

InstallingtheACE2ManagementServerAppliance 69

ConfiguringtheACE2ManagementServer 71

TaskstoCompleteBeforeYouConfiguretheServer 71

ObtainYourACE2ManagementServerLicenseInformation 71

UsingActiveDirectoryIntegration(UsingLDAP) 72

UsinganExternalDatabase 72

PerformanceOptimizationTipsforExternalDatabaseUse

75

UsinganExternalDatabaseWiththeACE2ManagementServer

Appliance 77

UsingtheACE2ManagementServerSetupApplication 78

UsingEventLogs 85

StoppingandStartingtheApacheServiceManually 85

LoggingOntotheACE2ManagementServer 86

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UsingtheACE2ManagementServer 87

UnblockingPortTrafficandChangingPortAssignments 87

IfYourACEInstanceonaLinuxHostComputerCannotContacttheACE2

ManagementServer 87

IfYouNeedtoChangethePortAssignmentfortheServer 88

5 CreatingandConfiguringACEMasters 91

CreatinganACEMaster 91

CreatingaNewACEMaster 92

CloninganACEMasterfromanExistingACEMaster 99

CloninganACEMasterfromanExistingVirtualMachine 100

CloningaVirtualMachinefromanACEInstance 102

NetworkingACEInstances 103

ACEMasterSettings 103

ACEServerSettings 103

ReassigninganACE

MastertoaServerWhentheMaster’sRecordCannotBe

Retrieved 104

WhyWouldYouNeedtoReassignanACEMastertoaDifferentServer

Address? 105

WhenDoYouNeedtoReassignanACEMaster? 105

HowDoesReassigningtheMastertoaNewServerAddressWork? 105

WhatDoesReassigning

anACEMastertoaNewServerAddressDo? 106

VirtualMachineSettings 106

6 SettingandUsingPoliciesandCustomizingVMware Player 107

TakingAdvantageofPolicies 107

UsingthePolicyEditor 108

SettingPolicies 108

SettingAccessControlPolicies–ActivationandAuthentication 109

ActivationandAuthenticationforManagedInstanceswithActiveDirectory

Service 110

ActivationandAuthenticationforManagedInstancesWithoutActive

DirectoryService 113

ActivationandAuthenticationforStandaloneInstances 117

SettingHost‐Guest

DataScriptPolicies 121

SettingExpirationPolicies 122

SettingCopyProtectionPolicies 123

CopyProtectionPoliciesforStandaloneACEInstances 124

CopyProtectionPoliciesforManagedACEInstances 124

SettingResourceSigningPolicies 125

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Contents

SettingNetworkAccessPolicies 126

BeforeYouBegin:ReadTheseNotesAboutHostPolicies 127

GettingStartedwithSettingNetworkAccess 128

UsingtheNetworkAccessWizardtoConfigureNetworkAccess 129

UsingtheZone,Ruleset,andRuleEditorstoConfigureNetwork

Access 132

UsingtheZoneEditortoSetUpandConfigure

NetworkZones 132

UsingtheRulesetandRuleEditorstoConfigureHostandGuest

Access 136

NetworkPropertiesPackaging 141

UnderstandingtheInteractionofHostAccessandGuestAccessFiltersWith

TunnelingProtocols 142

SettingRemovableDevicesPolicies 142

SettingUSBDevicePolicies 142

SettingVirtualPrinterPolicies 146

SettingRuntimePreferencesPolicies 147

Runtime

Preferences 147

ExitBehavior 148

EnhancedKeyboardFilter(forWindowsHostSystemsOnly) 148

SettingSnapshotPolicies 150

SettingAdministratorModePolicies 152

SettingHotFixPolicies 154

SettingPolicyUpdateFrequency 155

WritingPlug‐InPolicyScripts 158

AuthenticationScripts 159

SampleScripts 160

SampleAuthenticationScript 160

SampleHost‐GuestDataScript 161

Sample

Power‐OnHookScript 162

CustomizingtheVMwarePlayerInterface 163

CreatingandSpecifyingtheSkinFile 163

CustomizingtheVMwarePlayerIcons 164

CustomizingtheTitleBarText 164

CustomizingtheRemovableDeviceDisplay 165

ShortcutKeyValues 167

SampleSkinFile 168

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7 PackageSettings 169

CustomEULA 170

InstanceCustomization 170

BenefitsofInstanceCustomization 171

OverviewoftheInstanceCustomizationProcess 171

BeforeYouSpecifyInstanceCustomizationSettings,PerformTheseTasks 173

DownloadingtheMicrosoftSysprepDeploymentTools 174

SpecifyingPackageSettingsforInstanceCustomization 174

PlaceholderValuestoUseinInstanceCustomization 177

PackagingwithInstanceCustomizationEnabled

 178

SpecifyingAdditionalLicenseInformationforWindowsServer

Products 179

NextStepsforInstanceCustomization 180

HowACEInstanceCustomizationCompletesontheACEUser’sMachine 180

PackageLifetime 181

Encryption 181

DeploymentPlatform 183

SettingUpaRemoteDomainJoin 183

TroubleshootingSetupIssues 185

8 CreatingPackagesandDeployingThemtoUsers 187

ReviewingtheConfigurationoftheACEMasterandInstallingSoftware 187

ReviewPolicies 187

ReviewPackageSettings 188

ReviewVirtualMachineSettings 188

InstallinganOperatingSystem,Applications,andVMwareToolsintheACE

Master 188

CreatingaPackage 188

OverviewofPackageCreation 188

PackageValidation 189

StepsforCreatingaPackage 190

Viewing

PackageProperties 196

DeployingPackages 197

9 Preview,Save,Test,Publish 199

UnderstandingTestTerminology 199

ChoosingaTestOption 200

QuickandEasyTestwithPreviewMode 200

UnderstandingPreviewMode 200

RunaQuickandEasyTestinPreviewMode 201

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Contents

Pre‐DeploymentEnd‐to‐EndTest 202

Post‐DeploymentEnd‐to‐EndTest 203

10 PocketACE 207

PortableDevicesRequirements 207

SpaceRequirementsforYourPocketACE 208

CreatinganACEPackageforPortableDevices 208

PoliciesandPackageSettingsThatDoNotApplytoPocketACEs 208

StepsforCreatingaPocketACEPackage 209

DeployingtheACEPackageonaPortableDevice 211

RunningthePocketACEInstance 213

11 InstallingandUsingVMwarePlayerandACEInstances 215

InstallingtheACEPackageonaWindowsHostComputerandRunningtheACE

Instance 215

InstallingVMwarePlayeronaWindowsHostComputer 216

InstallinganACEInstanceonaWindowsHostComputer 216

InstallinganACEPackageSilentlyonaWindowsHostComputer 217

UninstallingVMwarePlayerfromaWindowsHostComputer

 218

UninstallinganACEInstancefromaWindowsHostComputer 218

RunningtheACEInstanceonaWindowsHostComputer 218

InstallingtheACEPackageonaLinuxHostComputerandRunningtheACE

Instance 219

InstallingVMwarePlayeronaLinuxHostComputer 219

InstallingtheACEInstanceonaLinuxHost

Computer 220

InstallinganACEPackageSilentlyonaLinuxHostComputer 221

UninstallinganACEInstancefromaLinuxHostComputer 221

UninstallingVMwarePlayerfromaLinuxHostComputer 221

RunningtheACEInstanceonaLinuxHostComputer 221

ControllingWhichVirtualMachinesandACEInstancesRunonaHost

 221

EditingtheaceMaster.datFile 222

HostPolicies 223

RunningVMwarePlayer 223

StartingVMwarePlayer 224

EnteringaClientLicenseinVMwarePlayerforanACEInstance 225

QuittingVMwarePlayer 225

EnlargingVMwarePlayertoFilltheScreen 225

UnderstandingVMwarePlayerStatusIndicators 226

ViewingMessages,Notifications,andtheACEInformationDialog

Box 228

ControllingDevicesAttachedtoVMwarePlayer 228

SettingVMwarePlayerPreferences 228

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TakingSnapshotsinVMwarePlayer 229

UsingSharedFolders 230

PrintingfromVMwarePlayer 230

TroubleshootingProblems 230

RequestingaHotFix 231

ResettingandPoweringOff 232

RevertingtotheReimageSnapshot 232

AbouttheEnterAdministratorModeCommandontheTroubleshoot

Menu 233

TroubleshootingTools 233

ACETools:vmware‐acetoolCommand‐LineTool 234

PasswordPrompts 234

ExpirationDates 235

Examples 235

RespondingtoHotFixRequests 235

UsingtheVMwareHelpDeskWebApplication 237

TheInstancesPage 237

TheInstanceDetailsPage 240

PreservingtheStateofanACEInstance 242

12 InstanceView 243

OpeningaViewofAllInstancesManagedbyaServer 244

SettingUpQueriestoSearchforInstances 244

Showing,Hiding,Moving,andResizingColumnsintheInstancesTable 246

AddingCustomDatabaseFieldsbyAddingColumns 246

ChangingtheSortOrderoftheInstancesTable 247

DeactivatingandReactivatingInstancesfromthe

InstanceView 248

ResettingExpirationDatesforanExpiredInstancebyClickingReactivate 248

UsingtheDetailsView 248

GeneralDetailsView 249

PoliciesDetailsView 250

CustomDetailsView 252

UsingtheConnecttoACE2ManagementServerCommandtoOpenanInstance

View 252

Appendix:UsingtheVMwareACE2ManagementServerDatabase

SchemaandQueryingtheAuditEventLogData 255

TheVMwareACE2ManagementServerDatabaseSchema 256

QueryingtheAuditEventLogData 262

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Contents

Glossary 267

Index 273

UpdatesfortheVMwareACEAdministrator’sManual283

UpdatesforRunningaPocketACEInstance 283

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VMware, Inc. 13

Thismanual,theVMwareACEAdministrator’sManual,providesinformationabout

installingandusingWorkstationACEEdition.

Revision History

Thismanualisrevisedwitheachreleaseoftheproductorwhennecessary.Arevised

versioncancontainminorormajorchanges.Table1summarizesthesignificant

changesineachversionofthismanual.

Toviewthemostcurrentversionofthemanual,seetheVMwareWebsite:

http://www.vmware.com/support/pubs/ace_pubs.html

Intended Audience

Thisbookisintendedforanyonewhoneedstoinstall,upgrade,oruseWorkstation

ACEEdition.ACE2userstypicallyincludepeoplewhodosoftwaredevelopmentand

testingorworkwithmultipleoperatingsystemsorcomputingenvironments:software

About This Book

Table 1. Revision History

Revision Description

20071019 UpdatedforACE2.0.2release.

20070920 UpdatedforACE2.0.1release.

20070507 GAreleaseversion.

20070423 FirstversionoftheWorkstationACEEditiondocumentation.

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14 VMware, Inc.

developers,QAengineers,trainers,salespeoplewhorundemos,andanyonewho

wantstocreatevirtualmachines.

Document Feedback

VMwarewelcomesyoursuggestionsforimprovingourdocumentation.Ifyouhave

comments,sendyourfeedbackto:

[email protected]

Conventions

Table2illustratesthetypographicconventionsusedinthismanual.

Technical Support and Education Resources

Thefollowingsectionsdescribethetechnicalsupportresourcesavailabletoyou.

Self-Service Support

UsetheVMwareTechnolog yNetwork(VMTN)forself‐helptoolsandtechnical

information:

 Productinformation–http://www.vmware.com/products/

 Technologyinformation–http://www.vmware.com/communities/content/

 Documentation–http://www.vmware.com/support/pubs

 VMTNKnowledgeBase–http://kb.vmware.com

 Discussionforums–http://www.vmware.com/community

 Usergroups–http://www.vmware.com/communities/content/vmug/

Table 2. Conventions Used in This Manual

Style Elements

Blue(onlineonly) Links,cross‐references,andemailaddresses

Blackboldface Userinterfaceelementssuchasbuttonnamesandmenuitems

Monospace Commands,filenames,directories,andpaths

Monospace bold Userinput

Italic Documenttitles,glossary terms,andoccasionalemphasis

<Name> Variableandparameternames

VMware, Inc. 15

About This Book

FormoreinformationabouttheVMwareTechnologyNetwork,goto

http://www.vmware.com/community/index.jspa.

Online and Telephone Support

Useonlinesupporttosubmittechnicalsupportrequests,viewyourproductand

contractinformation,andregisteryourproducts.Goto

http://www.vmware.com/support.

Customerswithappropriatesupportcontractsshouldusetelephonesupportforthe

fastestresponseonpriority1issues.Goto

http://www.vmware.com/support/phone_support.html.

Support Offerings

FindouthowVMwaresupportofferingscanhelpmeetyourbusinessneeds.Goto

http://www.vmware.com/support/services.

VMware Education Services

VMwarecoursesofferextensivehands‐onlabs,casestudyexamples,andcourse

materialsdesignedtobeusedason‐the‐jobreferencetools.Formoreinformationabout

VMwareEducationServices,gotohttp://mylearn1.vmware.com/mgrreg/index.cfm.

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1

WelcometoVMwareACE2.Thissectioncoversthefollowingtopics:

 “A b o u t VMwareACE2”onpage17

 “KeyConceptsofACE2”onpage20

 “HardwareandSoftwareRecommendationsforThisRelease”onpage24

About VMware ACE 2

VMwareACE2isasoftwaresolutionthatdeliversenhancedmanagement,security,

andusabilitytostandarddesktopvirtualizationproducts.UsingACE2,an

organizationcanrapidlyprovisionastandardized,securePCenvironment—anACE

—toanydeviceintheextendedenterprise,regardlessofwhetheritismanagedbythe

ACEadministrator.An

ACEisapolicy‐protectedvirtualmachinecontainingan

operatingsystem,applications,anddata.Throughvirtualrightsmanagement

technology,ACE2enablesdesktopadministratorstocontrolACElifecycles,protect

data,andensurecompliancewithITpoliciesincludingsoftwarelifecyclemanagement

andaccesstodataandapplications.

Unlikeotherdesktopvirtualization

products,ACE2isahardware‐independent

solutionthatcanbeprovisionedtoanyPCandworkseitherconnectedordisconnected

fromtheenterprisenetwork.

Introduction and System

Requirements

1

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ACE2isusedacrossanorganizationto:

 Ensuresecure,controlledaccesstoenterpriseresourcesfromastandardizedPC

environmentcalledanACE

 Provideasimplifiedend‐userinterfacedesignedspecificallyfornontechnical

users

 Providepolicy‐basedcontrolsincludingaccess,network,anddevicerights

Ensure Safe Access to Enterprise Resources

ReducethethreatfromunmanagedandunsecuredPCsusedbytelecommuters,

partnersandoffshoreworkerstoaccessenterpriseresources.ACE2enablessafeaccess

toenterpriseresourcesfromassuredcomputingenvironments—isolatedPC

environmentsthatrunontopofexistingPCs.Theassuredcomputingenvironment

containsanoperatingsystem,enterpriseapplicationsand

preconfiguredsecurity

settings.

Simplified End-User Interface

Secure,thendeployenterpriseinformationinassuredcomputingenvironmentsonany

PCthroughouttheextendedenterprise. Withvirtualrightsmanagement,built‐incopy

protectioncontrolsandautomaticencryption,ACE2helpspreventtheft,tampering

andunauthorizedcopyingofapplications,data,systemsettingsandfiles.Itdelivers

thesefeaturesinauser

interfacedesignedspecificallyforend‐userswhodonotrequire

themorecomplexinterfacesfoundinotherdesktopvirtualizationproducts.

Standardize and Secure PC Environments

Self‐policingandhardware‐independent,ACE2improvesthemanageability,security

andcost‐effectivenessofPCs.Avoidbuildingandsupportinghardware‐specific

imagesforPCs.EnsurecompliancewithITpolicieswhilemaintaininguserfreedom.

Providepolicy‐basedcontrolsincludingaccess,network,anddevicerights.

VMware, Inc. 19

Chapter 1 Introduction and System Requirements

Key Features of ACE 2

ThefollowingsectionsdescribethekeyfeaturesofACE2.

Manageability

 Designonce,deployanywhere.Createstandardizedhardware‐independentPC

environmentsanddeploythemtoanyPCthroughouttheextendedenterprise.

 Virtualrightsmanagementinterface.ControlACE2lifecycle,securitysettings,

networksettings,systemconfigurationanduserinterfacecapabilities.

 Instancetracking.Throughtheuserinterface,viewandmanagetheactivation,

expiration,andotherpoliciesofinstancesmanagedwiththenewpolicyserver,

ACE2ManagementServer.

Security

 Rules‐basednetworkaccess.Identifyandquarantineunauthorizedorout‐of‐date

ACEinstances.EnableaccesstothenetworkoncetheACEinstancecomplieswith

ITpolicies.

 Tamper‐resistantcomputingenvironment.ProtecttheentireACEinstanceand

package,includingdataandsystemconfiguration,withseamlessencryption.

 Copy‐protectedcomputingenvironment.Preventusersfromcopyingenterprise

information.

 Roles‐basedsecureSSLcommunicationsbetweenACE2ManagementServerand

client.

 Resourcesigning.SpecifythatACEResourcefilesbeprotectedfromalltampering.

Usability

 Customizableinterface.Customizethebehaviorandlookandfeelforusers.

 Flexiblecomputingenvironment.Userscanreverttoapreviousstatewithin

secondsandcanworkonlineorwhendisconnectedfromtheenterprisenetwork.

ACE Option Pack for Workstation 6

ManyoftheadministratorfeaturesandcontrolsofACE2arebuiltintoWorkstation6.

ToexposetheseACE2features,usersofWorkstation6mustacquiretheACEOption

Pack.

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20 VMware, Inc.

TheACEOptionPackisalicenseenablementthatturnsanexistingcopyof

Workstation6intoWorkstation6ACEEdition.Therearenonewsoftwaredownloads

required.

AsanACEadministratoryouinstallWorkstation6softwareandthentheACEOption

Packlicensekey.AfterenteringtheACEOptionPack

licensekeyandrestartingyour

copyofWorkstation,youwillimmediatelynotethatthetitlebarreadsWorkstation

ACEEditionandyouwillnowseeadditionalmenuitemsandcommandsin

Workstation6.

WorkstationACEEditionisasupersetofWorkstation6functionality.AllWorkstation6

featuresremainavailabletoyou.

InadditiontoallcoreWorkstation6features,with

WorkstationACEEditionyoucannowcreateACEinstances.

WorkstationACEEditioncreatesapolicy‐protectedvirtualmachine(anACEinstance)

aswellasavirtualruntimeenvironment(VMwarePlayer)thatislicensedandenabled

tosecurelyrunACEinstances.

Key Concepts of ACE 2

ThefollowingarecomponentsofACE2:

 ACEmaster–AvirtualmachinetemplatecreatedbytheACEadministrator.The

mastercanbeconfiguredwithvariouspoliciesanddevicesandpackagesettings

andthenusedasthebasisforcreatinganynumberofpackagestobesenttoACE

users.

 ACEinstance–ThevirtualmachinethatACEadministratorscreate,associateto

virtualrightsmanagement(VRM)policies,andthenpackagefordeploymentto

users.Inshortform,anACEinstanceisanACE.

ThefollowingarenewfeaturesofACE2:

 ACE2ManagementServer

TheACE2ManagementServerenablesyoutomanageACEinstances,to

dynamicallypublishpolicychangesforthoseinstances,andtotestanddeploy

packagesmoreeasily.ItaddsnewintegrationwithyourActiveDirectorysetups

andprovidessecureActiveDirectory/LDAPintegration,withrole‐basedsecure

SSLcommunication.

TherearetwowaysadministratorscaninteractwiththeACE2Management

Server:directlyfromWorkstationACEEditionʹsInstanceVieworthrough

browser‐basedaccesstotheACE2ManagementServerHelpDeskapplication.

TheInstanceViewallowsanadministratortoviewandcontrolallmanagedACE

instances.Anadvancedsearchfunctionallowsyoutolocateinstancesinthe

VMware ACE 2.0 User manual

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