Samsung HW-M360 User manual

Brand: Samsung

Model: HW-M360

Type: User manual

Samsung HW-M360: This advanced soundbar system elevates your home entertainment experience with immersive sound, seamless connectivity, and versatile features. Enjoy powerful audio with enhanced clarity, rich bass, and multi-dimensional effects. Wirelessly stream music from your smart devices via Bluetooth or connect various sources like TVs, gaming consoles, and Blu-ray players through optical or auxiliary inputs. Experience the convenience of controlling the soundbar with your TV remote or the dedicated Samsung Audio Remote App.

HW-M360

FULL MANUAL

Imagine the possibilities

Thank you for purchasing this Samsung product.

To receive more complete service, please register

your product at www.samsung.com/register

ENG - ii

SAFETY INFORMATION

SAFETY WARNINGS

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO

NOT REMOVE THE COVER (OR BACK).

NO USER-SERVICEABLE PARTS ARE INSIDE.

REFER SERVICING TO QUALIFIED SERVICE

PERSONNEL.

CAUTION

RISK OF ELECTRIC SHOCK.

DO NOT OPEN.

This symbol indicates that high voltage

is present inside. It is dangerous to make

any kind of contact with any internal

part of this product.

This symbol indicates that important

literature concerning operation and

maintenance has been included with

this product.

Class II product : This symbol indicates

that it does not require a safety

connection to electrical earth (ground).

AC voltage : This symbol indicates that

the rated voltage marked with the

symbol is AC voltage.

DC voltage : This symbol indicates that

the rated voltage marked with the

symbol is DC voltage.

Caution, Consult instructions for use :

This symbol instructs the user to consult

the user manual for further safety

related information.

WARNING

• To reduce the risk of re or electric shock, do

not expose this appliance to rain or moisture.

CAUTION

• TO PREVENT ELECTRIC SHOCK, MATCH WIDE

BLADE OF PLUG TO WIDE SLOT, FULLY

INSERT.

• This apparatus shall always be connected to a

AC outlet with a protective grounding

connection.

• To disconnect the apparatus from the mains,

the plug must be pulled out from the mains

socket, therefore the mains plug shall be

readily operable.

• Do not expose this apparatus to dripping or

splashing. Do not put objects lled with

liquids, such as vases on the apparatus.

• To turn this apparatus off completely, you

must pull the power plug out of the wall

socket. Consequently, the power plug must

be easily and readily accessible at all times.

ENG - iii

PRECAUTIONS

1. Ensure that the AC power supply in your

house complies with the power

requirements listed on the identication

sticker located on the back of your product.

Install your product horizontally, on a

suitable base (furniture), with enough space

around it for ventilation (7~10 cm). Make sure

the ventilation slots are not covered. Do not

place the unit on ampliers or other

equipment which may become hot. This unit

is designed for continuous use. To fully turn

off the unit, disconnect the AC plug from the

wall outlet. Unplug the unit if you intend to

leave it unused for a long period of time.

2. During thunderstorms, disconnect the AC

plug from the wall outlet. Voltage peaks due

to lightning could damage the unit.

3. Do not expose the unit to direct sunlight or

other heat sources. This could lead to

overheating and cause the unit to

malfunction.

4. Protect the product from moisture (i.e.

vases), and excess heat (e.g. a replace) or

equipment creating strong magnetic or

electric elds. Unplug the power cable from

the AC wall socket if the unit malfunctions.

Your product is not intended for industrial

use. It is for personal use only. Condensation

may occur if your product has been stored in

cold temperatures. If transporting the unit

during the winter, wait approximately

2 hours until the unit has reached room

temperature before using.

5. The battery used with this product contains

chemicals that are harmful to the

environment. Do not dispose of the battery

in the general household trash. Do not

expose the battery to excess heat, direct

sunlight, or re. Do not short circuit,

disassemble, or overheat the battery.

Danger of explosion if the battery is replaced

incorrectly. Replace only with the same or

equivalent type.

ABOUT THIS MANUAL

The user manual has two parts: this simple paper

USER MANUAL and a detailed FULL MANUAL you

can download.

USER MANUAL

See this manual for safety instructions,

product installation, components,

connections, and product specications.

FULL MANUAL

You can access the customer support centre

by scanning the QR code. To see the manual on

your PC or mobile device, download the

manual in document format from the website.

(http://www.samsung.com/support)

Design and specications are subject to change

without prior notice.

ENG - iv

CONTENTS

01 Checking the Components 2

Inserting Batteries before using the Remote Control (AA batteries X 2) ------------------------- 2

02 Product Overview 3

Front Panel / Right Side Panel of the Soundbar ------------------------- 3

Bottom Panel of the Soundbar ------------------------- 4

03 Connecting the Soundbar 5

Connecting Electrical Power

-------------------------

Connecting the Soundbar to the Subwoofer

-------------------------

– Automatic connection between the subwoofer and the Soundbar

-------------------------

– Manually connecting the subwoofer if automatic connection fails

-------------------------

04 Connecting to your TV 9

Method 1. Connecting with a Cable

-------------------------

– Connecting using an Optical Cable

-------------------------

Method 2. Connecting Wirelessly

-------------------------

– Connecting a TV via Bluetooth

-------------------------

05 Connecting an External Device 12

Connecting using an Optical or Analogue Audio (AUX) Cable

-------------------------

06 Connecting a USB 13

ENG - v

07 Connecting a Mobile Device 15

Connecting via Bluetooth

-------------------------

Using the Samsung Audio Remote App

-------------------------

– Installing the Samsung Audio Remote App

-------------------------

– Launching the Samsung Audio Remote App

-------------------------

08 Using the Remote Control 19

How to Use the Remote Control

-------------------------

Adjusting the Soundbar volume with a TV remote control ------------------------- 22

Using the Hidden Buttons

-------------------------

Output specications for the different sound effect modes

-------------------------

09 Installing the Wall Mount 24

Installation Precautions

-------------------------

Wallmount Components

-------------------------

Detaching the Soundbar from the Wall

-------------------------

10 Software Update 27

Updating Procedure

-------------------------

If UPDATE is not displayed

-------------------------

11 Troubleshooting 29

12 Licence 30

13 Open Source Licence Notice 30

14 Important Notes About Service 30

15 SpecicationsandGuide 31

Specications

-------------------------

ENG - 2

01 CHECKING THE COMPONENTS

Surround

VOL WOOFER

SOUNDBAR

SOUND

MODE

Bluetooth

POWER

Soundbar Main Unit Subwoofer Remote Control / Batteries

1 3

Power Cord

(Subwoofer)

AC/DC Adapter

(Main Unit)

Optical Cable Micro USB to

USB adapter Cable

Connect the AC plug to the adapter

until you hear a “snapping” sound to

ensure they are securely fastened.

AC Plug

(Depending on the country and

model)

Do not detach the AC plug from the

adapter (it will not be removed once it

has been attached).

• The power connection steps are labelled (1, 2, 3). For more information about power

connections, see page 5.

• For Soundbar wall mounting components, see page 24.

• Depending on the region, the AC plug may vary in appearance, or it may be supplied integrated with

the adapter.

• The appearance of the accessories may differ slightly from the illustrations above.

Inserting Batteries before using the Remote Control (AA batteries X 2)

Slide the battery cover in the direction of the arrow until it is completely removed. Insert 2 AA batteries

(1.5V) oriented so that their polarity is correct. Slide the battery cover back into position.

ENG - 3

PRODUCT OVERVIEW

Front Panel / Right Side Panel of the Soundbar

󰟴

󰟳

󰟵 󰟶

Right Side of the Soundbar

Position the product so that the

SAMSUNG logo is located on the top.

󰟳

Display

Displays the product’s status and current mode.

󰟴

+/- (Volume) Button

Adjusts the volume.

• When adjusted, the volume level appears on the Soundbar’s front display.

󰟵

(Power) Button

Turns the power on and off.

󰟶

(Source) Button

Selects the source input mode.

Input mode Display

Optical Digital input D.IN

AUX input AUX

BLUETOOTH mode BT

USB mode USB

• To turn on “BT PAIRING” mode, change the source to “BT” mode, and then press and hold the

(Source) button for more than 5 seconds.

•

When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.

•

When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.

•

If you want to enjoy sound only from the Soundbar, you must turn off the TV’s speakers in the Audio

Setup menu of your TV. Refer to the owner’s manual supplied with your TV.

ENG - 4

Bottom Panel of the Soundbar

USB (5V 0.5A)

AUX IN

DIGITAL AUDIO IN

(OPTICAL)

DC 19V

DIGITAL AUDIO IN

(OPTICAL)

USB (5V 0.5A)

AUX IN

DC 19V

󰟳

󰟶

󰟴

󰟵

󰟳

DIGITAL AUDIO IN (OPTICAL)

Connect to the digital (optical) output of an external device.

󰟴

USB (5V 0.5A)

Connect a USB device here to play music les on the USB device through the Soundbar.

󰟵

AUX IN

Connect to the Analogue output of an external device.

󰟶

DC 19V (Power Supply In)

Connect the AC/DC power adapter.

• When disconnecting the power cable of the AC/DC power adaptor from a wall outlet, pull the plug.

Do not pull the cable.

• Do not connect this unit or other components to an AC outlet until all connections between

components are complete.

ENG - 5

03 CONNECTING THE SOUNDBAR

Connecting Electrical Power

Use the power components (1, 2, 3) to connect the units to electrical outlets in the following order:

1.) Subwoofer  2.) Soundbar Main Unit. See the illustrations below.

• For more information about the required electrical power and power consumption, refer to the

label attached to the product. (Label : Bottom of the Soundbar Main Unit)

ID SET

POWER

Rear of Subwoofer

1 Power Cord

Connecting

Electrical Power

DC 19V

Bottom of the

Soundbar Main Unit

DC 19V

(Power Jack)

3 AC/DC Adapter

2 AC Plug

ENG - 6

Connecting the Soundbar to the Subwoofer

When the subwoofer is connected, you can enjoy rich bass sound.

Automatic connection between the subwoofer and the Soundbar

When you turn the power on after connecting the power cables to the Soundbar and subwoofer, the

subwoofer is automatically connected to the Soundbar.

• When auto pairing is complete, the blue indicators at the top of the subwoofer turn on.

LED Indicator Lights on the Top of Subwoofer

LED Status Description Resolution

Blue

Successfully connected

(normal operation)

Blinking Recovering the connection

Check if the power cable to the main

Soundbar unit is connected properly or

wait for a while. (If blinking persists, try

manually connecting the subwoofer.

See page 7.)

Red On

Standby (with the Soundbar

main unit turned off)

Check if the power cable to the main

Soundbar unit is connected properly.

Connection failed

Connect again. See the instructions for

manual connection on page 7.

Red and

blue

Blinking Malfunction

See the contact information for the

Samsung Service Centre in the manual.

ENG - 7

Manually connecting the subwoofer if automatic connection fails

Check before performing the manual connection

• Check whether the power cables for the Soundbar and subwoofer are connected properly.

• Make sure that the Soundbar is turned on.

1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.

The red indicator on the top of the subwoofer turns off and the blue indicator blinks.

ID SET

POWER

ID SET

5 Sec

Rear of the Subwoofer Top of the Subwoofer

2. Turn off the Soundbar.

3. Press and hold the VOL button on the remote control for at least 5 seconds with the Soundbar

turned off (OFF).

4. The ID SET message appears on the display of the Soundbar for 1.3 seconds, and then disappear.

Surround

SOUND

MODE

Bluetooth

POWER

VOL

WOOFER

SOUNDBAR

5 Sec

ID SET

5. When the blue indicator on the subwoofer blinks, turn on the Soundbar’s power by pressing

(Power) button on the right side of the main unit or on the remote control.

6. When the connection is successfully established, the blue indicator on the top of the subwoofer

stops blinking and glows continuously.

• If the connection process fails, the blue indicator will ash continuously. Go to Step 1 and start again.

NOTES

• Do not connect the power cord of this product or your TV to a wall outlet until all connections

between components are complete.

• Before moving or installing this product, be sure to turn off the power and disconnect the power

cord.

ENG - 8

• If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the

STANDBY LED on the top will be Red after blinking Blue several times.

• If you use a device that uses the same frequency (5.8GHz) as the Soundbar near the Soundbar,

interference may cause some sound interruption.

• The maximum transmission distance of the wireless signal of the main unit is about 10 meters, but

may vary depending on your operating environment. If a steel-concrete or metallic wall is between

the main unit and the wireless subwoofer the system may not operate at all, because the wireless

signal cannot penetrate metal.

PRECAUTIONS

• Wireless receiving antennas are built into the wireless subwoofer. Keep the units away from water

and moisture.

• For optimal listening performance, make sure that the area around the wireless subwoofer and

Wireless Receiver Module (Sold separately) location is clear of any obstructions.

Expand to true wireless surround sound by connecting the Samsung Wireless Rear Speaker

Kit (SWA-8500S) to your Soundbar (Sold separately). For more information, see the

Samsung Wireless Rear Speaker Kit manual.

ENG - 9

04 CONNECTING TO YOUR TV

Hear TV sound from your Soundbar through wired or wireless connections.

• When the Soundbar is connected to a Samsung smart TV released in 2017 or later, the Soundbar

can be controlled using the TV’s remote control.

– This function also allows you to use the TV menu to adjust the sound eld and various settings

as well as the volume and mute.

Method 1. Connecting with a Cable

Connecting using an Optical Cable

DIGITAL AUDIO IN

(OPTICAL)

USB (5V 0.5A)

AUX IN

OPTICAL OUT

Optical Cable

Bottom of the Soundbar

D.IN

󰟳

󰟴

Right Side of the Soundbar

1. Connect the DIGITAL AUDIO IN (OPTICAL) jack on the Soundbar to the OPTICAL OUT jack of the TV

with a digital optical cable.

2. Press the (Source) button on the right side panel or remote control, and then select mode

“D.IN”.

• When the Soundbar is connected to a Samsung smart TV released in 2017 or later, the

Bluetooth POWER function automatically turns on to enable the Soundbar to be controlled with

the TV remote control. (See page 21 for details on Bluetooth POWER.)

ENG - 10

Auto Power Link

Auto Power Link automatically turns on the Soundbar when the TV is turned on.

1. Connect the Soundbar and a TV with a digital optical cable.

2. Press the (Source) button on the right side panel or on the remote control, and then select

“D.IN”.

3. Press the Left button on the remote control for 5 seconds to turn Auto Power

Link on or off.

• Auto Power Link is set to ON by default.

(To turn off this function, turn off Auto Power using the Soundbar.)

• Depending on the connected device, Auto Power Link may not function.

• This function is only available in the “D.IN” mode.

Method 2. Connecting Wirelessly

Connecting a TV via Bluetooth

When a TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

• Only one TV can be connected at a time.

The initial connection

1. Press the (Source) button on the right side panel or on the remote control, and then select

“BT”.

2. Change “BT” to “BT PAIRING”.

• If “BT READY” appears, press and hold the (Source) button on the right side panel of the

Soundbar or on the remote control for more than 5 seconds to display “BT PAIRING”.

3. Select Bluetooth mode on the TV. (For more information, see the TV’s manual.)

4. Select “[AV] Samsung Soundbar Mxxx M-Series” from the list on TV’s screen.

An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV Bluetooth device list.

To connect to the Soundbar, select the message and establish a connection.

• When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.

5. You can now hear TV sound from the Soundbar.

ENG - 11

If the device fails to connect

• If the previously connected Soundbar listing (e.g. “[AV] Samsung Soundbar Mxxx M-Series”)

appears in the list, delete it.

• In “BT” mode, press and hold the (Source) button for more than 5 seconds on the right side

panel of the Soundbar or on the remote control to switch to “BT PAIRING” mode.

Then, select “[AV] Samsung Soundbar Mxxx M-Series” from the TV’s search list.

What are the BT READY and BT PAIRING statuses?

• BT READY : In this mode, you can search for previously connected TVs or connect to the Soundbar

from a previously connected mobile device.

• BT PAIRING : In this mode, you can connect to a new device. (While in “BT” mode, press and hold the

(Source) button for more than 5 seconds on the right side of the Soundbar or on the remote

control.)

NOTES

• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the

Soundbar and the Bluetooth device exceeds 10 meters.

• The Soundbar automatically turns off after 5 minutes in the Ready state.

• The Soundbar may not perform Bluetooth search or connection correctly under the following

circumstances:

– If there is a strong electrical eld around the Soundbar.

– If several Bluetooth devices are simultaneously paired with the Soundbar.

– If the Bluetooth device is turned off, not in place, or malfunctions.

• Electronic devices may cause radio interference. Devices that generate electromagnetic waves

must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.

Disconnecting the Soundbar from the TV

Press the (Source) button on the right side panel or on the remote control and switch to any mode

but “BT”.

• Disconnecting takes time because the TV must receive a response from the Soundbar.

(The time required may differ, depending on the TV model.)

ENG - 12

05 CONNECTING AN EXTERNAL DEVICE

Connect to an external device via a wired or wireless network to play the external device’s sound

through the Soundbar.

Connecting using an Optical or Analogue Audio (AUX) Cable

DIGITAL AUDIO IN

(OPTICAL)

USB (5V 0.5A)

AUX IN

OPTICAL OUT

- AUDIO -

R L

Optical Cable

Audio (AUX) Cable

(not supplied)

Bottom of the Soundbar

󰟳

󰟴

BD / DVD player / Set-top box /

Game console

Right Side of the Soundbar

1 Optical Cable

X Connect DIGITAL AUDIO IN (OPTICAL) on the main unit to the OPTICAL OUT jack of the Source

Device using a digital optical cable.

Y Select “D.IN” mode by pressing the (Source) button on the right side panel or on the remote

control.

2 Audio (AUX) Cable

X Connect AUX IN (Audio) on the main unit to the AUDIO OUT jack of the Source Device using an

audio cable.

Y Select “AUX” mode by pressing (Source) button on the right side panel or on the remote

control.

ENG - 13

06 CONNECTING A USB

You can play music les located on USB storage devices through the Soundbar.

Display

USB port

USB (5V 0.5A)

AUX IN

DIGITAL AUDIO IN

(OPTICAL)

DC 19V

USB (5V 0.5A)

Micro USB to

USB adapter Cable

USB

1. Connect a Micro USB to USB adapter cable with a male USB 2.0 Micro USB plug (Type B) on one

end and a standard female 2.0 USB jack (Type A) on the other end to the micro USB jack on your

Soundbar.

2. Connect your USB device to the female end of the adapter cable.

3. Press the (Source) button on the right side panel or on the remote control, and then select

“USB”.

4. “USB” appears in the display screen.

5. Play music les from the USB storage device through the Soundbar.

• The Soundbar automatically turns off (Auto Power Off) if no USB device has been connected for

more than 5 minutes.

ENG - 14

File Format Type Compatibility list

Extension Codec Sampling Rate Bit Rate

*.mp3 MPEG 1 Layer2 16KHz ~ 48KHz 80kbps~320kbps

MPEG 1 Layer3 16KHz ~ 48KHz 80kbps~320kbps

MPEG 2 Layer3 16KHz ~ 48KHz 80kbps~320kbps

MPEG 2.5 Layer3 16KHz ~ 48KHz 80kbps~320kbps

*.wma Wave_Format_MSAudio1 16KHz ~ 48KHz 56kbps~128kbps

Wave_Format_MSAudio2 16KHz ~ 48KHz 56kbps~128kbps

*.aac AAC 16KHz ~ 96KHz 48kbps~320kbps

A AC- LC 16KHz ~ 96KHz

128kbps~192kbps

5.1ch 320kbps

HE-AAC 24KHz ~ 96KHz

48kbps~64kbps

5.1ch 160kbps

*.wav - 16KHz ~ 48KHz up to 3000kbps

*.ogg OGG 1.1.0 16KHz ~ 48KHz 50kbps~500kbps

*.ac FLAC 1.1.0, FLAC 1.2.1 16KHz ~ 96KHz up to 3000kbps

• If there are too many folders and les stored on the USB device, it may take the Soundbar some

time to access and play les.

ENG - 15

07 CONNECTING A MOBILE DEVICE

Connecting via Bluetooth

When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of

cabling.

• You cannot connect more than one Bluetooth device at a time.

Bluetooth device

The initial connection

1. Press the (Source) button on the right side panel or on the remote control, and then select

“BT”.

2. Change “BT” to “BT PAIRING”.

• If “BT READY” appears, press and hold the (Source) button on the right side panel of the

Soundbar or on the remote control for more than 5 seconds to display “BT PAIRING”.

3. Select “[AV] Samsung Soundbar Mxxx M-Series” from the list.

• When a Soundbar is connected to the Bluetooth device, [Bluetooth Device Name] → “BT”

appears in the front display.

4. Play music les from the device, connected via Bluetooth, through the Soundbar.

If the device fails to connect

• If the previously connected Soundbar listing (e.g. “[AV] Samsung Soundbar Mxxx M-Series”)

appears in the list, delete it.

• In “BT” mode, press and hold the (Source) button for more than 5 seconds on the right side

panel of the Soundbar or on the remote control to switch to “BT PAIRING” mode.

Then, select “[AV] Samsung Soundbar Mxxx M-Series” from the Bluetooth device search list.

ENG - 16

What are the BT READY and BT PAIRING statuses?

• BT READY : In this mode, you can search for previously connected TVs or connect to the Soundbar

from a previously connected mobile device.

• BT PAIRING : In this mode, you can connect to a new device. (While in “BT” mode, press and hold the

(Source) button for more than 5 seconds on the right side of the Soundbar or on the remote

control.)

NOTES

• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the

Soundbar and the Bluetooth device exceeds 10 meters.

• The Soundbar automatically turns off after 5 minutes in the Ready state.

• The Soundbar may not perform Bluetooth search or connection correctly under the following

circumstances:

– If there is a strong electrical eld around the Soundbar.

– If several Bluetooth devices are simultaneously paired with the Soundbar.

– If the Bluetooth device is turned off, not in place, or malfunctions.

• Electronic devices may cause radio interference. Devices that generate electromagnetic waves

must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.

• The Soundbar supports SBC data (44.1kHz, 48kHz).

• Connect only to a Bluetooth device that supports the A2DP (AV) function.

• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free)

function.

• Once you have paired the Soundbar to a Bluetooth device, selecting “[AV] Samsung Soundbar

Mxxx M-Series” from the device’s scanned devices list will automatically change the Soundbar to

“BT” mode.

– Available only if the Soundbar is listed among the Bluetooth device’s paired devices.

(The Bluetooth device and the Soundbar must have been previously paired at least once.)

• The Soundbar will appear in the Bluetooth device’s searched devices list only when the Soundbar is

displaying “BT READY”.

• Soundbar cannot be paired to another Bluetooth device, while using the Bluetooth function.

Bluetooth POWER On (Bluetooth POWER)

If a previously paired Bluetooth device tries to pair with the Soundbar when the Bluetooth POWER On

function is on and the Soundbar is turned off, the Soundbar turns on automatically.

1. Press the Bluetooth POWER button on the remote while the Soundbar is turned on.

2. “ON - BLUETOOTH POWER” appears on the Soundbar’s display.

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Samsung HW-M360 User manual

Samsung HW-M360 User manual

Samsung HW-M360 User manual

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