HP Pavilion 11-h000 x2 PC User guide

HP Pavilion 11 x

2

PC

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Development Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by Hewlett-Packard

Company under license. Intel, Pentium, and

Celeron are U.S. registered trademarks of

Intel Corporation. Microsoft and Windows

are U.S. registered trademarks of Microsoft

Corporation. SD Logo is a trademark of

its proprietor.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

First Edition: December 2013

Document Part Number: 731204-002

Product notice

This guide describes features that are

common to most models. Some features

may not be available on your computer.

Not all features are available in all editions

of Windows 8. This computer may require

upgraded and/or separately purchased

hardware, drivers, and/or software to take

full advantage of Windows 8 functionality.

See for

http://www.microsoft.com details.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to

be bound by the terms of the HP End User

License Agreement (EULA). If you do not

accept these license terms, your sole

remedy is to return the entire unused

product (hardware and software) within 14

days for a refund subject to the refund

policy of your place of purchase.

For any further information or to request a

full refund of the computer, please contact

your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,

flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft

surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to

contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device

and the AC adapter comply with the user-accessible surface temperature limits defined by the

International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 4

Tablet ................................................................................................................................................... 4

Display components ............................................................................................................ 4

Edge components ................................................................................................................ 6

Keyboard base ..................................................................................................................................... 8

Top ....................................................................................................................................... 8

Keys ..................................................................................................................................... 9

Lights ................................................................................................................................. 10

TouchPad .......................................................................................................................... 11

Left side ............................................................................................................................. 12

Right side ........................................................................................................................... 13

3 Illustrated parts catalog ............................................................................................................................... 14

Locating the serial number, product number, and model number ...................................................... 14

Tablet major components ................................................................................................................... 15

Keyboard base major components ..................................................................................................... 19

Miscellaneous parts ............................................................................................................................ 21

Sequential part number listing ............................................................................................................ 22

4 Removal and replacement preliminary requirements ............................................................................... 27

Tools required .................................................................................................................................... 27

Service considerations ....................................................................................................................... 27

Plastic parts ....................................................................................................................... 27

Cables and connectors ...................................................................................................... 27

Grounding guidelines ......................................................................................................................... 28

Electrostatic discharge damage ......................................................................................... 28

Packaging and transporting guidelines ............................................................. 29

Workstation guidelines ..................................................................... 29

v

5 Removal and replacement procedures ....................................................................................................... 31

Tablet component replacement procedures ....................................................................................... 31

Display enclosure .............................................................................................................. 31

Sensor board ..................................................................................................................... 32

Wireless antenna ............................................................................................................... 34

Front-facing webcamera .................................................................................................... 36

Rear-facing webcamera ..................................................................................................... 37

WLAN module .................................................................................................................... 38

Power button board ........................................................................................................... 39

Volume button board ......................................................................................................... 41

Vibrator module ................................................................................................................. 42

RTC battery ....................................................................................................................... 43

Solid-state drive ................................................................................................................. 44

Heat sink ............................................................................................................................ 46

TouchScreen board ........................................................................................................... 48

Bezel .................................................................................................................................. 50

Speakers ............................................................................................................................ 52

Power connector board ...................................................................................................... 53

System board ..................................................................................................................... 54

Display panel cable ............................................................................................................ 58

Tablet battery ..................................................................................................................... 59

Keyboard base component replacement procedures ......................................................................... 61

Bottom cover ...................................................................................................................... 61

Keyboard base battery ....................................................................................................... 62

TouchPad .......................................................................................................................... 64

Card reader board ............................................................................................................. 65

HDMI/USB board ............................................................................................................... 67

Power connector cable ...................................................................................................... 68

Audio/USB board ............................................................................................................... 69

Docking board .................................................................................................................... 71

Hinge assembly ................................................................................................................. 72

6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 75

Starting Setup Utility (BIOS) ............................................................................................................... 75

Updating the BIOS ............................................................................................................................. 75

Determining the BIOS version ........................................................................................... 75

Downloading a BIOS update ............................................................................................. 76

Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 77

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 77

7 Specifications ................................................................................................................................................ 78

vi

8 Backing up, restoring, and recovering ....................................................................................................... 80

Creating recovery media and backups ............................................................................................... 81

Creating HP Recovery media ............................................................................................ 81

Restore and recovery ......................................................................................................................... 83

Recovering using HP Recovery Manager .......................................................................... 83

What you need to know ..................................................................................... 84

Using the HP Recovery partition (select models only) ...................................... 84

Using HP Recovery media to recover ............................................................... 85

Changing the computer boot order ................................................................... 85

Removing the HP Recovery partition ................................................................................. 85

9 Power cord set requirements ...................................................................................................................... 86

Requirements for all countries ............................................................................................................ 86

Requirements for specific countries and regions ............................................................................... 86

10 Recycling ..................................................................................................................................................... 88

Index ................................................................................................................................................................... 89

vii

viii

1 Product description

Category Description

Product Name

HP Pavilion 11 x

2

PC

Processor

●

Intel Core i5-4202U 1.60-GHz processor (dual core, 4.5W)

● Intel Core i3-4012U 1.5-GHz processor (dual core, 4.5W)

●

Intel® Pentium® N3510 processor (1333-MHz FSB, quad core, 4.5 W)

●

Intel Celeron® N2910 processor (1066-MHz FSB, quad core, 4.5 W)

Chipset Intel soldered on socket (SOC)

Graphics Internal graphics: Intel HD Graphics

Supports HD playback, streaming, and recording @ 720p 30fps

Supports DX11

Panel 11.6-in (1366×768), high-definition (HD), IPS light-emitting diode (LED), AntiGlare, UWVA,

TouchScreen with MultiTouch enabled; 16:9 ultra-wide aspect ratio; typical brightness:

400 nits; ultraslim (2.5-mm)

Supports low-voltage differential signaling (LVDS)

Memory Supports DDR3L-1333-MHz (DDR3L-1600-MHz downgrade to DDR3L-1333-MHz)

Supports DDR3L-1066-MHz (DDR3L-1600-MHz downgrade to DDR3L-1066-MHz)

Supports up to 4096-MB maximum on-board system memory (8 pieces of 256-MB × 16)

Storage Supports the M2 SATA-3 (NGFF) solid-state drive

Supports the following solid-state drive configurations:

● 128-GB solid-state drive

● 64-GB solid-state drive

Audio and video Front-facing webcamera: 2.0-MP FHD (1080p), fixed (no tilt)

Rear-facing webcamera: 2.0-MP FHD (1080p), fixed (no tilt)

Single digital microphone with appropriate echo-cancellation and noise-

suppression software

Beats Audio

Two speakers

Supports MP3, AAC, AAC+, EAAC+, OGG, and MIDI formats

1

Category Description

Sensors

●

Accelerometer

● Ambient Light Sensor

●

Digital compass

●

Gyroscope

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

One built-in WLAN antenna

Supports Miracast

Supports the following WLAN modules:

●

Intel Wireless-N 7260BN 802.11b/g/n 2×2 WiFi + BT 4.0 Combo Adapter

●

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter

External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data

from and writes data to digital memory cards such as Secure Digital (SD).

Ports Tablet:

● Docking connector (supports charging/docking/audio-out/video-out)

●

Headphone/microphone combo jack

●

Power connector

Keyboard base:

●

Docking connector (supports charging/docking/audio-out/video-out)

●

HDMI v1.4a supporting up to 1080p @ 60Hz

● Headphone/microphone combo jack

●

Power connector

●

USB 3.0

●

USB 2.0

Keyboard/pointing devices 100%-size, textured, island-style keyboard

Touchpad requirements:

●

Image Sensor ClickPad

●

Multitouch gestures enabled:

◦ Touch

◦

Long touch

◦

Swipe

◦ Drag

◦

Double tap

Supports Palm rejection

Taps enabled as default

2 Chapter 1 Product description

Category Description

Power requirements Tablet and keyboard base support the following AC adapters:

● 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm)

●

45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm)

Tablet supports a 2-cell, 21-Wh, 2.86-Ah, Li-ion battery

Keyboard base supports a 2-cell, 28-Wh, 4.00-Ah, Li-ion battery

Security Software-based trusted platform module (TPM) solution

Operating system Preinstalled:Microsoft® Windows 8 Standard (64-bit) and Microsoft Windows 8

Professional (64-bit)

Serviceability End user replaceable parts: AC adapter

3

2 External component identification

Tablet

Display components

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate

with WLANs.

4 Chapter 2 External component identification

Item Component Description

(2) HP TrueVision HD Webcamera (front) Records video, captures still photographs, and allows

you to video conference and chat online using

streaming video.

Swipe from the right edge of the TouchPad or

TouchScreen to display the charms, tap Search, and

then tap the search box. Type camera, and then

select Camera from the list of applications.

– or –

From the Start screen, type camera, and then select

Camera from the list of applications.

(3) Webcamera light (front) On: The webcam is in use.

(4) Ambient light sensor The ambient light sensor automatically adjusts the

display brightness based on the lighting conditions in

your environment.

(5) Internal microphone Records sound.

(6) Speakers (2) Produce sound. Display

(7) Windows button Returns you to the Start screen from an open app or

the

Windows desktop.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately

around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and

Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support,

and then select the HP Support Assistant app.

Tablet 5

Edge components

Item Component Description

(1) Power button

●

When the computer is off, press the button to

turn on the tablet.

●

When the computer is on, press the button

briefly to initiate Sleep.

● When the computer is in the Sleep state, press

the button briefly to exit Sleep.

CAUTION: Pressing and holding down the

power button will result in the loss of unsaved

information.

●

If the computer has stopped responding and

Windows shutdown procedures are ineffective,

press and hold the power button down for at

least 5 seconds to turn off the tablet.

To learn more about your power settings, see your

power options:

Swipe from the right edge of the TouchPad or touch

screen to display the charms, tap Search, and then

tap the search box. In the search box, type power,

select Settings, and then select Power options.

– or –

From the Start screen, type power, select

Power and sleep settings, and then select Power

and sleep from the list of applications.

(2) Alignment post connectors (2) Align and attach the tablet to the keyboard base.

(3) Micro SD Card Reader Supports micro SD cards.

6 Chapter 2 External component identification

Item Component Description

(4) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers,

headphones, earbuds, a headset, or a television

audio cable. Also connects an optional headset

microphone. This jack does not support optional

microphone-only devices.

WARNING! To reduce the risk of personal injury,

adjust the volume before using headphones, earbuds,

or a headset. For additional safety information, see

the Regulatory, Safety and Environmental Notices. To

access this guide, from the Start screen, type

support, and then select the HP Support Assistant

app.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-

conductor connector that supports both audio-out

(headphone) and audio-in (microphone).

(5) Docking port/power connector Connects the tablet to the keyboard base and

connects an AC adapter.

(6) Power connector Connects an AC adapter.

(7) Volume button Controls speaker volume on the tablet.

●

To increase speaker volume, press the + edge

of the button.

●

To decrease speaker volume, press the – edge

of the button.

(8) Webcamera (rear) Records video, captures still photographs, and allows

video conferences and online chat by means of

streaming video.

Swipe from the right edge of the TouchPad or

TouchScreen to display the charms, tap Search, and

then tap the search box. Type camera, and then

select Camera from the list of applications.

– or –

From the Start screen, type camera, and then select

Camera from the list of applications.

Tablet 7

Keyboard base

Top

Item Component Description

(1) Alignment posts Align and attach the tablet to the keyboard base.

(2) Docking connector Connects the tablet to the keyboard base.

(3) Release latch Releases the tablet. To release the tablet, slide the

release latch to the left.

8 Chapter 2 External component identification

Keys

Item Component Description

(1) esc key Displays system information when pressed in

combination with the fn key (select models only).

(2) fn key Executes frequently used system functions when

pressed in combination with the b key or the esc key

(select models only).

(3) Windows key Returns to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return

to the previous screen.

(4) Action keys Execute frequently used system functions.

NOTE: Action keys do not display or function on the

tablet on-screen keyboard.

Keyboard base 9

Lights

Item Component Description

(1) Caps lock light

●

White: Caps lock is on.

● Off: Caps lock is off.

(2) Mute light

●

Amber: Computer sound is off.

● Off: Computer sound is on.

10 Chapter 2 External component identification

TouchPad

Item Component Description

(1) TouchPad zone Reads your finger gesture to move the pointer or

activate items on the screen.

(2) Left TouchPad button Functions like the left button of an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Keyboard base 11

Left side

Item Component Description

(1) USB 2.0 port Connects optional USB devices, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

(2) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers,

headphones, earbuds, a headset, or a television

audio cable. Also connects an optional headset

microphone. This jack does not support optional

microphone-only devices.

WARNING! To reduce the risk of personal injury,

adjust the volume before using headphones, earbuds,

or a headset. For additional safety information, see

the Regulatory, Safety and Environmental Notices. To

access this guide, from the Start screen, type

support, and then select the HP Support Assistant

app.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-

conductor connector that supports both audio-out

(headphone) and audio-in (microphone).

12 Chapter 2 External component identification

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