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FAQs for LAUNCH CRP919X BT
Q: I connected LAUNCH TECH USA but didn't receive support.
A: You can contact us directly via Amazon or our Customer
Service Team at launch-aftersales@outlook.com. Please note
that our products are original from LAUNCH TECH CO., LTD,
the headquarters of LAUNCH. While LAUNCH TECH USA is a
branch in the USA, we are competitors and they do not provide
after-sales service for products purchased online. Feel free to
reach out to us for any assistance.
Q: My CRP919X BT won't charge or turn on.
A: You can try fast booting the scanner and use the original
USB cable for charging:
Press the power and volume "+" buttons simultaneously until
the tablet vibrates, entering "Fast Mode."
Select the Recovery mode interface using the volume buttons,
confirm with the power button.
Choose "wipe data/factory reset" and then "wipe cache
partition," confirming each step with "yes."
Afterward, power off and then normally power on the device.
Q: How do I register the CRP919X BT?
A: To register, select "New Registration," follow the steps to
create an account, and activate the VCI. Use the password
envelope included in the package.
Q: How can I update the software?
A: While it can be used immediately, we recommend updating
all software to the latest version for enhanced stability and
performance. You can update all software conveniently via
Wi-Fi in the Software Update section.
Q: Do I need to renew my subscription after the 2-year validity
period?
A: Renewal costs USD149 per year, but it's optional. You can
continue using the last version for most features even if you
choose not to update.
Q: How many languages does CRP919X BT support, and how
can I change the language?
A: LAUNCH X431 CRP919X BT supports 23 languages, including
English, French, Spanish, German, Russian, Korean, Japanese,
Portuguese, Italian, Polish, and more. To change the language:
Go to "Settings."
Select "System."
Choose "Language & Input."
Pick "Languages."
Click "Add a language" or search for your desired language.
After adding, save changes, but remember that this may result
in empty vehicle software, necessitating a software update.
Q: What should I do if the serial number isn't registered?
A:
Attempt to fix the firmware via User Info >>> Firmware Fix.
Provide the seller with the serial number for debugging.
Verify if the serial number is present in the Settings under
Settings >>> About.
Q: Is the LAUNCH X431 CRP919X BT scan tool limited to use
only in America?
A: No, the LAUNCH X431 CRP919X BT is an American model
unit without IP restrictions, allowing you to use it globally. If
you encounter any issues, please contact us directly at
Q: How can I reset or retrieve my password?
A:
If you forget your username or password, select "Retrieve
Password" to reset it.
Enter your device's serial number; it will automatically retrieve
your username and email.
Receive a verification code via email and enter it.
Set a new password, ensuring it's 8-20 characters long,
contains both letters and numbers, and doesn't match your
username. If you need further assistance, feel free to contact us
for detailed instructions. Thank you!
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