Lexmark MS812de User manual

MS810 Series

User's Guide

Important: Click here before using this guide.

February 2014 www.lexmark.com

Machine type(s):

4063

Model(s):

210, 230, 23E, 410, 430, 630, 63E

Contents

Safety information.......................................................................................7

Overview.....................................................................................................9

Using this guide.........................................................................................................................................9

Finding information about the printer......................................................................................................9

Selecting a location for the printer.............................................................11

Additional printer setup.............................................................................13

Installing internal options........................................................................................................................13

Installing hardware options.....................................................................................................................30

Attaching cables......................................................................................................................................34

Setting up the printer software...............................................................................................................36

Networking..............................................................................................................................................37

Verifying printer setup............................................................................................................................42

Using MS810n, MS810dn, MS811n, MS811dn, MS812dn............................43

Learning about the printer......................................................................................................................43

Printer configurations .......................................................................................................................................43

Using the printer control panel.........................................................................................................................45

Understanding the colors of the Sleep button and indicator lights..................................................................46

Loading paper and specialty media.........................................................................................................46

Setting the paper size and type ........................................................................................................................46

Configuring Universal paper settings................................................................................................................46

Loading the 250‑ or 550‑sheet tray..................................................................................................................47

Loading the 2100‑sheet tray.............................................................................................................................54

Loading the multipurpose feeder .....................................................................................................................61

Linking and unlinking trays ...............................................................................................................................66

Printing....................................................................................................................................................67

Printing a document .........................................................................................................................................67

Printing from a flash drive or mobile device.....................................................................................................69

Printing confidential and other held jobs .........................................................................................................71

Printing information pages ...............................................................................................................................73

Canceling a print job .........................................................................................................................................73

Managing your printer............................................................................................................................74

Finding advanced networking and administrator information.........................................................................74

Accessing the remote control panel .................................................................................................................74

Configuring supply notifications from the Embedded Web Server ..................................................................74

Contents 2

Modifying confidential print settings................................................................................................................75

Copying printer settings to other printers ........................................................................................................75

Printing a menu settings page ..........................................................................................................................76

Printing a network setup page..........................................................................................................................76

Checking the status of parts and supplies ........................................................................................................76

Saving energy....................................................................................................................................................77

Restoring factory default settings.....................................................................................................................79

Securing the printer ..........................................................................................................................................80

Using MS810de..........................................................................................85

Learning about the printer......................................................................................................................85

Printer configurations .......................................................................................................................................85

Using the printer control panel.........................................................................................................................87

Understanding the colors of the Sleep button and indicator lights..................................................................88

Understanding the home screen ......................................................................................................................88

Using the touch-screen buttons .......................................................................................................................90

Setting up and using the home screen applications................................................................................91

Finding the IP address of the computer............................................................................................................91

Finding the IP address of the printer ................................................................................................................91

Accessing the Embedded Web Server ..............................................................................................................91

Customizing the home screen ..........................................................................................................................92

Activating the home screen applications..........................................................................................................92

Exporting and importing a configuration..........................................................................................................94

Setting up Remote Operator Panel...................................................................................................................94

Loading paper and specialty media.........................................................................................................95

Setting the paper size and type ........................................................................................................................95

Configuring Universal paper settings................................................................................................................95

Loading the 250‑ or 550‑sheet tray..................................................................................................................95

Loading the 2100‑sheet tray...........................................................................................................................102

Loading the multipurpose feeder ...................................................................................................................109

Linking and unlinking trays .............................................................................................................................114

Printing..................................................................................................................................................115

Printing a document .......................................................................................................................................115

Printing from a flash drive or mobile device...................................................................................................117

Printing confidential and other held jobs .......................................................................................................119

Printing information pages .............................................................................................................................120

Canceling a print job .......................................................................................................................................121

Managing your printer..........................................................................................................................121

Finding advanced networking and administrator information.......................................................................121

Checking the virtual display ............................................................................................................................121

Configuring supply notifications from the Embedded Web Server ................................................................122

Modifying confidential print settings..............................................................................................................122

Copying printer settings to other printers ......................................................................................................123

Contents 3

Printing a menu settings page ........................................................................................................................123

Printing a network setup page........................................................................................................................124

Checking the status of parts and supplies ......................................................................................................124

Saving energy..................................................................................................................................................124

Restoring factory default settings...................................................................................................................127

Securing the printer ........................................................................................................................................128

Using MS812de........................................................................................132

Learning about the printer....................................................................................................................132

Printer configurations .....................................................................................................................................132

Using the printer control panel.......................................................................................................................134

Understanding the colors of the Sleep button and indicator lights................................................................135

Understanding the home screen ....................................................................................................................135

Using the touch-screen buttons .....................................................................................................................136

Setting up and using the home screen applications..............................................................................139

Finding the IP address of the computer..........................................................................................................139

Finding the IP address of the printer ..............................................................................................................139

Accessing the Embedded Web Server ............................................................................................................139

Customizing the home screen ........................................................................................................................140

Activating the home screen applications........................................................................................................140

Exporting and importing a configuration........................................................................................................142

Setting up Remote Operator Panel.................................................................................................................142

Loading paper and specialty media.......................................................................................................143

Setting the paper size and type ......................................................................................................................143

Configuring Universal paper settings..............................................................................................................143

Loading the 250‑ or 550‑sheet tray................................................................................................................144

Loading the 2100‑sheet tray...........................................................................................................................151

Loading the multipurpose feeder ...................................................................................................................158

Linking and unlinking trays .............................................................................................................................163

Printing..................................................................................................................................................164

Printing a document .......................................................................................................................................164

Printing from a flash drive or mobile device...................................................................................................166

Printing confidential and other held jobs .......................................................................................................168

Printing information pages .............................................................................................................................169

Canceling a print job .......................................................................................................................................170

Managing your printer..........................................................................................................................170

Finding advanced networking and administrator information.......................................................................170

Checking the virtual display ............................................................................................................................170

Configuring supply notifications from the Embedded Web Server ................................................................171

Modifying confidential print settings..............................................................................................................171

Copying printer settings to other printers ......................................................................................................172

Printing a menu settings page ........................................................................................................................172

Printing a network setup page........................................................................................................................173

Contents 4

Checking the status of parts and supplies ......................................................................................................173

Saving energy..................................................................................................................................................173

Restoring factory default settings...................................................................................................................176

Securing the printer ........................................................................................................................................177

Paper and specialty media guide..............................................................181

Using specialty media............................................................................................................................181

Paper guidelines....................................................................................................................................182

Supported paper sizes, types, and weights...........................................................................................186

Understanding the printer menus............................................................191

Menus list..............................................................................................................................................191

Paper menu...........................................................................................................................................192

Reports menu........................................................................................................................................203

Network/Ports menu.............................................................................................................................204

Security menu.......................................................................................................................................217

Settings menu........................................................................................................................................222

Help menu.............................................................................................................................................247

Saving money and the environment.........................................................248

Saving paper and toner.........................................................................................................................248

Recycling................................................................................................................................................249

Maintaining the printer............................................................................251

Ordering supplies..................................................................................................................................251

Storing supplies.....................................................................................................................................254

Replacing supplies.................................................................................................................................254

Cleaning the printer parts.....................................................................................................................260

Moving the printer................................................................................................................................262

Clearing jams............................................................................................265

Avoiding jams........................................................................................................................................265

Understanding jam messages and locations.........................................................................................267

[x]‑page jam, lift front cover to remove cartridge. [200–201]..............................................................269

[x]‑page jam, open upper rear door. [202]...........................................................................................271

[x]‑page jam, open upper and lower rear door. [231–234]..................................................................272

[x]‑page jam, remove standard bin jam. [203]......................................................................................275

[x]‑page jam, remove tray 1 to clear duplex. [235–239].......................................................................275

Contents 5

[x]‑page jam, open tray [x]. [24x]..........................................................................................................276

[x]‑page jam, clear manual feeder. [250]..............................................................................................277

[x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457]..................................278

[x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451].................................282

[x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [41y.xx]..........................283

[x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [43y.xx]............................285

Troubleshooting.......................................................................................287

Understanding the printer messages....................................................................................................287

Solving printer problems.......................................................................................................................304

Solving home screen application problems...........................................................................................339

Embedded Web Server does not open.................................................................................................339

Contacting customer support................................................................................................................340

Notices.....................................................................................................341

Product information..............................................................................................................................341

Edition notice........................................................................................................................................341

Power consumption..............................................................................................................................345

Index........................................................................................................359

Contents 6

Safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of

procedures other than those specified herein may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.

You must understand the section in your operating instructions that discusses the guidelines for selecting print media

to avoid the possibility of harmful emissions.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a

danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a

lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local

regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all

other trays closed until needed.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or

printer damage:

• Turn off the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If two or more optional finishers are installed, then remove the finishers individually from the printer.

Notes:

– Make sure to remove the topmost finisher first.

– To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.

• If the printer does not have a caster base but is configured with optional trays, then remove the trays.

Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.

• Use the handholds located on both sides of the printer to lift it.

• Make sure your fingers are not under the printer when you set it down.

• Make sure there is adequate clearance around the printer.

• Use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,

unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

Safety information 7

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system

connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not

responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not

subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture

and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly

for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Refer service or repairs, other than those described in the user documentation, to a service representative.

CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as a

power cord, a fax feature or USB cable, during a lightning storm.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using a high-capacity input tray or more than one input

option. If you purchased a printer with a similar configuration, you may need additional furniture. For more

information, see

www.lexmark.com/multifunctionprinters.

SAVE THESE INSTRUCTIONS.

Safety information 8

Overview

Using this guide

This User’s Guide provides general and specific information on using the printer models that are listed on the cover

page.

The following chapters contain information applicable to all printer models:

• Selecting a location for the printer

• Additional printer setup

• Paper and specialty media guide

• Understanding printer menus

• Saving money and the environment

• Maintaining the printer

• Clearing jams

• Troubleshooting

To find instructions for your printer:

• Use the table of contents.

• Use the Search function or the Find toolbar of your application to search for page content.

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Setup documentation—The setup documentation came

with the printer and is also available at

http://support.lexmark.com.

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Configuring printer settings

• Viewing and printing documents and photos

• Setting up and using the printer software

• Configuring the printer on a network

• Caring for and maintaining the printer

• Troubleshooting and solving problems

User's Guide and Quick Reference Guide—The guides may

be available on the Software and Documentation CD.

For more information, visit

http://support.lexmark.com.

Instructions for:

• Connecting the printer to an Ethernet network

• Troubleshooting printer connection problems

Networking Guide—Open the Software and

Documentation CD, and then navigate to:

Documentation > User’s Guide and other publications >

Networking Guide

Overview 9

What are you looking for? Find it here

Help using the printer software Windows or Mac Help—Open a printer software program

or application, and then click Help.

Click

?

to view context‑sensitive information.

Notes:

• Help is automatically installed with the printer

software.

• The printer software is located in the printer

program folder or on the desktop, depending on

your operating system.

The latest supplemental information, updates, and customer

support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

Lexmark support Web site—

http://support.lexmark.com

Note: Select your country or region, and then select

your product to view the appropriate support site.

Support telephone numbers and hours of operation for

your country or region can be found on the support Web

site or on the printed warranty that came with your

printer.

Record the following information (located on the store

receipt and at the back of the printer), and have it ready

when you contact customer support so that they may

serve you faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

Warranty information Warranty information varies by country or region:

• In the U.S.—See the Statement of Limited Warranty

included with this printer, or at

http://support.lexmark.com.

• In other countries and regions—See the printed

warranty that came with your printer.

Overview 10

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any

hardware options, then leave enough room for them also. It is important to:

• Set up the printer near a properly grounded and easily accessible electrical outlet.

• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee

156 standard.

• Provide a flat, sturdy, and stable surface.

• Keep the printer:

– Clean, dry, and free of dust.

– Away from stray staples and paper clips.

– Away from the direct airflow of air conditioners, heaters, or ventilators.

– Free from direct sunlight and humidity extremes.

• Observe the recommended temperatures and avoid fluctuations:

Ambient temperature 15.6 to 32.2°C (60 to 90°F)

Storage temperature ‑40 to 60°C (-40 to 140°F)

1 Right side 152 mm (6 in.)

2 Front 508 mm (20 in.)

3 Left side 152 mm (6 in.)

4 Rear 152 mm (6 in.)

5 Top 115 mm (4.5 in.)

Selecting a location for the printer 11

1 Right side 152 mm (6 in.)

2 Front 508 mm (20 in.)

3 Left side 152 mm (6 in.)

4 Rear 152 mm (6 in.)

5 Top 115 mm (4.5 in.)

1 Right side 152 mm (6 in.)

2 Front 508 mm (20 in.)

3 Left side 152 mm (6 in.)

4 Rear 152 mm (6 in.)

5 Top 115 mm (4.5 in.)

Selecting a location for the printer 12

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and then unplug the power

cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then

turn them off as well, and unplug any cables going into the printer.

Available internal options

• Memory card

– DDR3 DIMM

– Flash memory

• Fonts

• Firmware cards

– Forms and Bar Code

– PRESCRIBE

– IPDS

• Printer hard disk

• Lexmark

TM

Internal Solutions Ports (ISP)

– Parallel 1284-B interface

– MarkNet

TM

N8350 802.11 b/g/n wireless printer server

– RS-232-C serial interface

Accessing the controller board

Note: This task requires a flat‑head screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

1 Remove the controller board access cover.

1

2

Additional printer setup 13

2 Using a screwdriver, loosen the screws on the controller board shield.

3 Remove the shield.

Additional printer setup 14

4 Use the following illustration to locate the appropriate connector:

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.

Touch a metal surface on the printer first before touching any controller board electronic component or

connector.

1

3

2

1 Lexmark Internal Solutions Port or printer hard disk connector

2 Option card connector

3 Memory card connector

Additional printer setup 15

5 Align the screws with the holes on the shield, and then reattach the shield.

6 Tighten the screws on the shield.

Additional printer setup 16

7 Reattach the access cover.

2

1

Installing a memory card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.

Touch something metal on the printer first before touching any controller board electronic components or

connectors.

An optional memory card can be purchased separately and attached to the controller board.

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 13.

2 Unpack the memory card.

Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may

cause damage.

3 Align the notch (1) on the memory card with the ridge (2) on the connector.

1

2

Additional printer setup 17

4 Push the memory card straight into the connector, and then push the card toward the controller board wall until

it clicks into place.

5 Reattach the controller board shield, and then the controller board access cover.

Installing an Internal Solutions Port

The controller board supports one optional Lexmark Internal Solutions Port (ISP).

Note: This task requires a flat‑head screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.

Touch something metal on the printer first before touching any controller board electronic components or

connectors.

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 13.

2 If an optional printer hard disk is installed, then remove the printer hard disk first.

For more information, see

“Removing a printer hard disk” on page 28.

Additional printer setup 18

3 Unpack the ISP kit.

2

3

4

1

1 ISP solution

2 Screw for attaching the plastic bracket to the ISP

3 Screws for attaching the ISP mounting bracket to the controller board shield

4 Plastic bracket

4 Remove the metal cover from the ISP opening.

a Loosen the screw.

b Lift the metal cover, and then pull it out completely.

Additional printer setup 19

1 2 3

5 Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic bracket

on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under the plastic

bracket.

6 Install the ISP on the plastic bracket.

Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the

ISP opening in the controller board cage.

Additional printer setup 20

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Lexmark MS812de User manual

Lexmark MS812de User manual

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