Dell H815dw User manual

Dell™ Color Cloud Multifunction Printer | H625cdw

Dell™ Color Cloud Multifunction Printer | H825cdw

Dell™ Color Smart Multifunction Printer | S2825cdn

User's Guide

Regulatory Model: H625cdw

H825cdw

S2825cdn

2

|

Notes, Cautions, and Warnings

NOTE:

• A NOTE indicates important information that helps you make better use of the printer.

CAUTION:

• A CAUTION indicates potential damage to hardware or loss of data if instructions are not

followed.

WARNING:

• A WARNING indicates a potential for property damage, personal injury, or death.

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of

Dell Inc. is strictly forbidden.

Trademarks used in this text:

Dell and the DELL logo are trademarks of Dell Inc.

Microsoft, Windows, Windows Server, and Windows Vista are either trademarks or registered

trademarks of Microsoft Corporation in the United States and/or other countries.

Apple, Bonjour, iPhone, Macintosh, Mac OS, AirPrint, and the AirPrint logo are trademarks of

Apple Inc.

Adobe, PostScript, and Photoshop are either registered trademarks or trademarks of Adobe

Systems Incorporated in the United States and/or other countries.

RSA and BSAFE are either registered trademarks or trademarks of EMC Corporation in the United

States and/or other countries.

Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities

claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in

trademarks and trade names other than its own.

About License

XML Paper Specification (XPS): This product may incorporate intellectual property owned by

Microsoft Corporation. The terms and conditions upon which Microsoft is licensing such

intellectual property may be found at http://go.microsoft.com/fwlink/?LinkId=52369; DES: This

product includes software developed by Eric Young ([email protected]); AES: Copyright (c)

software provided by Dr Brian Gladman under BSD licensing terms; TIFF (libtiff): Copyright (c)

As for RSA BSAFE

This printer includes RSA

®

BSAFE

®

Cryptographic software from EMC Corporation.

ICC Profile Header

Rights Reserved

|

3

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and

associated documentation files (the "Software"), to deal in the Software without restriction,

including without limitation the rights to use, copy, modify, merge, publish distribute, sublicense,

and/or sell copies of the Software, and to permit persons to whom the Software is furnished to

do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or

substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR

IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS

FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN NO EVENT SHALL SUNSOFT, INC.

OR ITS PARENT COMPANY BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,

WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR

IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Except as contained in this notice, the name of SunSoft, Inc. shall not be used in advertising or

otherwise to promote the sale, use or other dealings in this Software without written

authorization from SunSoft Inc.

JPEG Library

Independent JPEG Group's free JPEG software

____________________

This package contains C software to implement JPEG image encoding, decoding, and

transcoding. JPEG is a standardized compression method for full-color and gray-scale images.

The distributed programs provide conversion between JPEG "JFIF" format and image files in

PBMPLUS PPM/PGM, GIF, BMP, and Targa file formats. The core compression and

decompression library can easily be reused in other programs, such as image viewers. The

package is highly portable C code; we have tested it on many machines ranging from PCs to

Crays.

We are releasing this software for both noncommercial and commercial use. Companies are

welcome to use it as the basis for JPEG-related products. We do not ask a royalty, although we

do ask for an acknowledgement in product literature (see the README file in the distribution for

details). We hope to make this software industrial-quality --- although, as with anything that's

free, we offer no warranty and accept no liability.

For more information, contact jpeg-info@jpegclub.org.

Contents of this directory

____________________

jpegsrc.vN.tar.gz contains source code, documentation, and test files for release N in Unix

format.

jpegsrN.zip contains source code, documentation, and test files for release N in Windows

format.

jpegaltui.vN.tar.gz contains source code for an alternate user interface for cjpeg/djpeg in Unix

format.

jpegaltuiN.zip contains source code for an alternate user interface for cjpeg/djpeg in Windows

format.

wallace.ps.gz is a PostScript file of Greg Wallace's introductory article about JPEG. This is an

update of the article that appeared in the April 1991 Communications of the ACM.

jpeg.documents.gz tells where to obtain the JPEG standard and documents about JPEG-related

file formats.

jfif.ps.gz is a PostScript file of the JFIF (JPEG File Interchange Format) format specification.

4

|

jfif.txt.gz is a plain text transcription of the JFIF specification; it's missing a figure, so use the

PostScript version if you can.

TIFFTechNote2.txt.gz is a draft of the proposed revisions to TIFF 6.0's JPEG support.

pm.errata.gz is the errata list for the first printing of the textbook "JPEG Still Image Data

Compression Standard" by Pennebaker and Mitchell.

jdosaobj.zip contains pre-assembled object files for JMEMDOSA.ASM. If you want to compile the

IJG code for MS-DOS, but don't have an assembler, these files may be helpful.

Math Library

Developed at SunPro, a Sun Microsystems, Inc. business.

Permission to use, copy, modify, and distribute this software is freely granted, provided that this

notice is preserved.

====================================================

libtiff

Permission to use, copy, modify, distribute, and sell this software and its documentation for any

purpose is hereby granted without fee, provided that (i) the above copyright notices and this

permission notice appear in all copies of the software and related documentation, and (ii) the

names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating

to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,

IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,

INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES

WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT

ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT

OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Zlib

zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.8, April 28th, 2013

This software is provided 'as-is', without any express or implied warranty. In no event will the

authors be held liable for any damages arising from the use of this software.

Permission is granted to anyone to use this software for any purpose, including commercial

applications, and to alter it and redistribute it freely, subject to the following restrictions:

|

5

1. The origin of this software must not be misrepresented; you must not claim that you wrote the

original software. If you use this software in a product, an acknowledgment in the product

documentation would be appreciated but is not required.

2. Altered source versions must be plainly marked as such, and must not be misrepresented as

being the original software.

3. This notice may not be removed or altered from any source distribution.

Jean-loup Gailly Mark Adler

jloup@gzip.org m[email protected]altech.edu

____________________

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or

disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the

Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in

applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.

October 2015 Rev. A00

6

|Contents

Contents

Notes, Cautions, and Warnings 2

1 Before Beginning 13

About This Guide 14

Conventions 14

Finding Information 15

Product Features 16

Printer Overview 19

Front and Rear View 19

Duplex Automatic Document Feeder (DADF) 21

Operator Panel 21

Optional Accessory 23

Graphic Symbols on the Printer and Their Meanings 24

2 Setting Up the Printer 25

Overview of the Printer Setup 26

Preparing to Set Up the Printer 27

Space Requirements 27

Securing the Printer 27

Connecting Your Printer to a Telephone Line 28

Connecting the Printer to the Wall Jack 28

Connecting the Printer to a Modem 29

Connecting a Telephone or Answering Machine 29

Turning On/Off the Printer 31

Turning On the Printer 31

Turning Off the Printer 32

Setting Initial Settings on the Operator Panel 32

Connecting Your Printer to a Computer 38

Overview 38

Connecting to a Wireless Network 39

Connecting to a Wired (Ethernet) Network 44

Connecting to a Computer With USB 45

Installing the Software for Windows

®

Computers 46

Installing the Software for Macintosh Computers 53

Contents |

7

Connecting Your Printer to Mobile Devices 56

Wi-Fi Direct 56

Dell Document Hub 59

AirPrint 59

Google Cloud Print 60

Mopria Print Service 64

Installing Printer Drivers on Linux Computers (CUPS) 65

Operation on Red Hat Enterprise Linux 6 Desktop 65

Operation on SUSE Linux Enterprise Desktop 11 67

Operation on Ubuntu 12.04 LTS 70

Setting the IP Address 73

Assigning an IP Address 73

Verifying the IP Settings 75

3Using Your Printer 76

Using the Operator Panel 77

About the Home Screen 77

Basic Operations on the Touch Panel 78

Moving, Adding or Deleting Tiles 79

Using the Keyboard Displayed on the Touch Panel 80

Changing the Language 81

Panel Lock 81

Setting the Power Saver Timer 82

About the Concurrent Jobs Feature 82

Understanding the System Menus 83

Report / List 83

Wi-Fi | WPS 85

Paired Device 85

Admin Settings 85

Default Settings 114

Tray Management 115

Language Settings 117

Resetting Defaults 117

Understanding the Job Menus 119

Print 119

Copy 120

ID Copy 123

Multiple-Up Copy 123

Scan to Email 124

Scan to Network Folder 124

8

|Contents

Scan to USB 124

Scan to Computer 124

Fax 127

Print PDF/TIFF 128

Print JPEG 128

Dell Document Hub 130

SharePoint 133

Add App 134

Dell™ Printer Configuration Web Tool 135

Preparing to Use Dell Printer Configuration Web Tool 135

Starting Dell Printer Configuration Web Tool 136

Page Display Format 136

Changing the Settings of the Menu Items 138

Print Media Guidelines 188

Supported Print Media 188

Supported Paper Weight 191

Unacceptable Print Media 191

Recommended Print Media 191

Print Media Storage Guidelines 193

Loading Print Media 194

Before Loading 194

Loading Print Media in Tray1 and the Optional 550-Sheet Feeder 194

Loading Print Media in the Multipurpose Feeder (MPF) 199

Loading Letterhead, Pre-Printed, and Pre-Punched Paper 204

Linking Trays 204

Loading Documents 205

Before Loading Documents in the DADF 205

Loading a Document in the Duplex Automatic Document Feeder (DADF) 206

Loading a Document on the Document Glass 206

4 Printing, Copying, Scanning, Faxing, and Dell Document

Hub 208

Printing 209

Sending a Job to Print 209

Canceling a Print Job 209

Duplex Printing 210

Using Stored Print 212

Printing From USB Flash Drive 215

Printer Settings 216

Contents |

9

Copying 218

Making Copies From the Document Glass 218

Making Copies From the DADF 218

Using the ID Copy 219

Changing the Default Copy Settings 219

Scanning 221

Scanning Overview 221

Scanning to a Computer With a USB Connection 222

Scanning to a Computer With a Network Connection 222

Scanning From a Computer Using Web Services on Devices (WSD) 225

Scanning Using the TWAIN Driver 225

Scanning Using the Windows

®

Image Acquisition (WIA) Driver 226

Scanning Using Wi-Fi Direct 227

Scanning to a Computer or Server With SMB/FTP 228

Scanning to a USB Flash Drive 238

Sending a Scanned Data via E-Mail 239

Managing the Scanner 244

Changing the Default Scan Setting 246

Faxing 247

Initial Settings 247

Changing the Fax Settings 248

Sending a Fax 248

Sending a Delayed Fax 250

Sending a Fax Directly From a Computer 251

Automatic Dialing 255

Phone Book 258

Receiving a Fax 259

Reports Related to Fax 262

Changing the Default Fax Setting 262

Dell Document Hub 263

Registering the User and Signing In to Dell Document Hub 263

Searching for and Printing Files 265

Browsing and Printing Files 266

Scanning 267

Scanning the Document Using Optical Character Recognition (OCR) 269

Sending the Scanned Data to Yourself via E-Mail 270

Sending a Scanned Data of a Business Card to Yourself via E-Mail 271

Printing and Scanning Directly From SharePoint

®

272

Registering the SharePoint

®

Server 272

Signing In to the SharePoint

®

Server 273

10

|Contents

Browsing and Printing Files 273

Scanning 274

5Know Your Printer 276

Understanding the Software of Your Printer 277

Overview 277

Using the Status Monitor Widget for Macintosh 280

Using the Status Monitor Console for Linux 284

Software Update 290

User Authentication 291

Creating and Editing the User Accounts 291

Logging In to the User Account 293

Multiple Desktop - Tile Customization 295

Adding a New Tile 295

Using the Address Book and Phone Book 297

Types of Address Books 297

Adding and Editing Entries to the Address Books 297

Using Operator Panel of the Printer 298

Using Address Book Editor 298

Using Dell Printer Configuration Web Tool 299

Using the Server Address Book and Server Phone Book 299

Using Digital Certificates 304

Managing Certificates 304

Setting the Features 308

Understanding Printer Messages 313

Status Codes 313

Error Messages 320

Specifications 323

Operating System Compatibility 323

Power Supply 323

Dimensions 324

Weight 324

Memory 324

Page Description Language (PDL)/Emulation, Operating System, and Interface 324

Environment 325

Cables 325

Print Specifications 326

Copy Specifications 326

Scanner Specifications 327

Contents |

11

Fax Specifications 327

Wireless Connection Specifications 328

6 Maintaining Your Printer 329

Maintaining Your Printer 330

Checking the Status of Supplies 330

Conserving Supplies 330

Ordering Supplies 331

Storing Print Media 331

Storing Consumables 332

Replacing the Toner Cartridges 332

Replacing the Drum Cartridges 334

Replacing the Waste Toner Box 340

Cleaning Inside the Printer 342

Cleaning the Scanner 347

Cleaning the DADF Feed Rollers 349

Moving the Printer 349

Removing Options 351

7 Troubleshooting 353

Troubleshooting 354

Clearing Jams 354

Basic Printer Problems 366

Display Problems 366

Printing Problems 366

Print Quality Problems 367

Jam/Alignment Problems 381

Noise 385

Copy Problems 386

Fax Problems 386

Scanning Problems 388

Digital Certificate Problems 390

Wireless Problems 391

Problems With Installed Optional 550-sheet feeder 391

Wi-Fi Direct Problems 392

Scanner Driver/Printer Utility Problems 392

Other Problems 392

Contacting Service 393

Appendix 394

Appendix 395

Dell™ Technical Support Policy 395

12

|Contents

Warranty and Return Policy 395

Contacting Dell 395

New Zealand PTC200 Warnings 396

USA/Canada Wi-Fi Warnings 397

|

13

1

Before Beginning

About This Guide 14

Finding Information 15

Product Features 16

Printer Overview 19

Graphic Symbols on the Printer and Their Meanings 24

14

| About This Guide

About This Guide

Click the bookmarks to the left for information on the features, optional accessory, and

operation of your Dell H625cdw, Dell H825cdw, or Dell S2825cdn. For details about

other documentation included with your printer, see "Finding Information."

NOTE:

• In this manual, Dell H625cdw, Dell H825cdw, or Dell S2825cdn is referred to as the "printer."

• In this manual, the procedures for the computer are explained using Microsoft

®

Windows

®

7 unless

stated otherwise.

• The images and screenshots used in this manual are those of Dell H825cdw unless otherwise

mentioned.

Conventions

The following describe the meaning of the symbols and fonts used in this manual:

Item Description

Texts in Bold • Names of hardware button on the operator panel.

• Menus, commands, windows, or dialog boxes displayed on the

computer screen.

Texts in Courier New font • Menus and messages displayed on the touch panel.

• Screen name on the touch panel.

• Characters entered from the computer.

• Directory paths.

< > • Key on the keyboard of the computer.

• Indicates a process flow.

" " • Cross references in this manual.

• Characters entered from the operator panel.

• Messages displayed on the computer screen.

Finding Information |

15

Finding Information

What are you looking for? Find it here

Drivers and manuals for my printer Software and Documentation disc:

The Software and Documentation disc contains manuals, drivers, and

software for the printer. You can use the Software and

Documentation disc to install drivers and software, and refer to

manuals.

Readme files may be included on your Software and Documentation

disc to provide last-minute updates about technical changes to the

printer or advanced technical reference material for experienced

users or technicians.

How to set up my printer

How to use my printer

Setup Guide

Safety information

Warranty information

Important Information

WARNING:

• Read and follow all safety instructions in the Important

Information prior to setting up and operating the printer.

Express Service Code and Service

Tag

The Express Service Code and Service Tag are located inside the front

cover of the printer.

Latest drivers for my printer

Documentation for my printer

Visit www.dell.com/support.

Answers to technical service and

support questions

Visit www.dell.com/support. Select your region, and fill in the

requested details to access help tools and information.

www.dell.com/support provides several online tools, including:

• Solutions — Troubleshooting hints and tips, articles from

technicians, and online courses

• Upgrades — Upgrade information for components, such as the

print drivers

• Customer Care — Contact information, order status, warranty, and

repair information

• Downloads — Drivers

• Manuals— Printer documentation and product specifications

Service Tag

ABCD123

Express Service Code

01234567890

16

| Product Features

Product Features

This chapter describes the product features and indicates their links.

Dell Document Hub app

Easily access and share documents, images and

digital content with the Dell Document Hub app.

This innovative cloud collaboration solution

connects your printer and devices to popular cloud

services, providing a flexible and secure way to

collaborate from virtually anywhere. Using your

computer or mobile device, you can search file

across multiple cloud services simultaneously to

print documents or you can scan documents

directly to the cloud using the app. Visit Windows

Store, Google Play™ store, and App Store to

download the apps.

If you use an NFC-enabled Android mobile device,

you can also do the following:

• Tap y

our device on th

e printer to download the

app (only when the app is not installed on your

device)

• Tap your device on the printer to launch the app,

to start printing, or to start scanning.

For more information about using Dell Document

Hub, see the FAQs in Dell.com/documenthub.

Dell Printer Hub

(Dell H625cdw and Dell H825cdw)

Dell Printer Hub is a program that monitors and

informs you of the printer status and allows you to

customize the printer settings. The program also

notifies you of the firmware/software updates. For

convenient use, you can access Dell Document

Hub from Dell Printer Hub. Dell Printer Hub is

included on your Software and Documentation

disc and is installed with the manuals, drivers, and

software for the printer. For more information,

open the program and click on the top right of

the main window to see the FAQs.

Dell Printer Management Tool

(Dell S2825cdn)

Dell Printer Management Tool is a program that

monitors and informs you of the printer status and

allows you to customize the printer settings. The

program also notifies you of the firmware/software

updates. Dell Printer Management Tool is included

on your Software and Documentation disc and is

installed with the manuals, drivers, and software for

the printer. For more information, open the

program and click on the top right of the main

window to see the FAQs.

Product Features |

17

Converting and storing with Dell Document Hub

(Dell H625cdw and Dell H825cdw)

You can scan hard copy documents and store

them directly in your preferred cloud storage

service with Dell Document Hub. You can also

convert hard copy documents into editable digital

content before sending them to the cloud storage.

See "Scanning the Document Using Optical

Character Recognition (OCR)."

Printing with Dell Document Hub

(Dell H625cdw and Dell H825cdw)

You can easily locate and print documents stored

in cloud storage with Dell Document Hub. You can

also search for files across multiple clouds storage

services simultaneously.

See "Searching for and Printing Files."

USB Direct Print

You can print files directly from a USB flash drive

without requiring you to start your computer and a

program with the USB Direct Print feature.

See "Printing From USB Flash Drive."

ID Copy

You can copy both sides of an ID card on one side

of a single sheet of paper in its original size by a

simple operation with the ID Copy feature.

See "Using the ID Copy."

Scan to Email

You can send scanned data by e-mail as an

attachment with the Scan to Email feature. After

scanning, select destination e-mail addresses from

the address book on the printer or server or enter

the address from the touch panel of the printer.

See "Sending a Scanned Data via E-Mail."

Scan to Network Folder

You can transfer scanned data to a PC or a server

via Server Message Block (SMB) or FTP without

software. Although prior registration of the

destination FTP server or PC on the address book is

required, it helps save your time.

See "Scanning to a Computer or Server With

SMB/FTP."

18

| Product Features

Scan to USB

You don't need a PC to save scanned data to a USB

flash drive with the Scan to USB feature. Specify

the USB flash drive inserted into the printer's port

as a data saving location when you scan data.

See "Scanning to a USB Flash Drive."

Scanning from the document glass

You can scan the pages of a book or a brochure

from the document glass.

See "Making Copies From the Document Glass."

Scanning from the Duplex Automatic Document

Feeder (DADF)

You can scan pieces of unbound paper using the

DADF.

See "Making Copies From the DADF."

Managing the documents with PaperPort

(Dell S2825cdn)

You can organize, search, and share your scanned

document using the bundled PaperPort software.

Printer Overview |

19

Printer Overview

Front and Rear View

Front View

NOTE:

• Do not remove or insert the toner cartridges when the printer is in operation.

1 Output Tray Extension 7 Right Side Cover

2 Front USB Port 8 Front Cover

3Operator Panel 9Tray1

4 Duplex Automatic Document Feeder (DADF) 10 Optional 550-Sheet Feeder (Tray2)

5 Drum Cartridges 11 Multipurpose Feeder (MPF)

6 Waste Toner Box 12 Toner Cartridges

4

7891011

12

5

6

321

20

| Printer Overview

Rear View

1 Phone Connector 6 "Blue" Plug

2 Wall Jack Connector 7 Duplex Unit

3 Ethernet Port 8 Fusing Unit

4USB Port 9Rear Cover

5 Power Connector

2

3

5

1

4

8

6

7

9

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