Compaq DL320 - ProLiant - G3 Maintenance And Service Manual

COMPAQ CONFIDENTIAL Codename: DarkStar-T Part Number: 203834-003 Last Saved On: 12/20/01 1:38 PM

ProLiant DL320 Server

Maintenance and Service Guide

Part Number 203834-003

Spare Part Number 207739-001

January 2002 (Third Edition)

COMPAQ CONFIDENTIAL Codename: DarkStar-T Part Number: 203834-003 Last Saved On: 12/20/01 1:38 PM

Compaq, the Compaq logo, ProLiant, Compaq Insight Manager, ROMPaq, SmartStart, and QuickFind are

trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries.

Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and/or

other countries.

Intel and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries.

All other product names mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this

document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties

for Compaq products are set forth in the express limited warranty statements accompanying such products.

Nothing herein should be construed as constituting an additional warranty.

Compaq DL320 Server Maintenance and Service Guide

January 2002 (Third Edition)

Part Number 203834-003

Spare Part Number 207739-001

Compaq DL320 Server Maintenance and Service Guide iii

COMPAQ CONFIDENTIAL Codename: DarkStar-T Part Number: 203834-003 Last Saved On: 12/20/01 1:38 PM

Contents

About This Guide

Symbols in Text.......................................................................................................................................... vii

Important Safety Information ..................................................................................................................... vii

Compaq Technician Notes.......................................................................................................................... vii

Where to Go for Additional Help ................................................................................................................ ix

Integrated Management Log ................................................................................................................. ix

Telephone Numbers .............................................................................................................................. ix

Text Conventions......................................................................................................................................... ix

Chapter 1

Illustrated Parts Catalog

Mechanical Parts Exploded View.............................................................................................................. 1-1

System Components Exploded View ........................................................................................................ 1-2

System and Mechanical Spare Parts List................................................................................................... 1-2

Chapter 2

Removal and Replacement Procedures

Electrostatic Discharge Information .......................................................................................................... 2-1

Symbols on Equipment.............................................................................................................................. 2-2

Rack Warnings...........................................................................................................................................2-2

Server Warnings and Precautions .............................................................................................................. 2-3

Removal and Replacement Procedures...................................................................................................... 2-3

Powering Down the Server........................................................................................................................ 2-5

Access Panel .............................................................................................................................................. 2-6

Memory Modules....................................................................................................................................... 2-8

Shipping/Ejector Key...............................................................................................................................2-11

CD-ROM/Diskette Drive Assembly........................................................................................................2-13

DVD-ROM/Diskette Drive Assembly..................................................................................................... 2-15

Bezel Blank.............................................................................................................................................. 2-17

Bezel ........................................................................................................................................................ 2-18

Hard Drive Overview...............................................................................................................................2-19

Guidelines for ATA Hard Drives...................................................................................................... 2-19

Guidelines for SCSI Hard Drives...................................................................................................... 2-20

Hard Drive Identification Numbers...................................................................................................2-20

Hard Drives.............................................................................................................................................. 2-21

Single Channel Wide Ultra2 SCSI Controller Module............................................................................ 2-23

Ultra ATA/100 Controller Module .......................................................................................................... 2-24

CD-ROM (DVD-ROM)/Diskette Drive Assembly Backplane ............................................................... 2-25

User Interface Board................................................................................................................................ 2-26

Contents

iv Compaq DL320 Server Maintenance and Service Guide

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PCI Riser Board Assembly ..................................................................................................................... 2-27

Expansion Board............................................................................................................................... 2-28

PCI Card Guide................................................................................................................................. 2-29

Center Wall ............................................................................................................................................. 2-30

System Fans............................................................................................................................................. 2-32

Fans 1, 2, and 3................................................................................................................................. 2-33

Fans 4 and 5...................................................................................................................................... 2-34

Cables...................................................................................................................................................... 2-35

Two-Device Terminated SCSI Cable ............................................................................................... 2-35

ATA Cables ...................................................................................................................................... 2-36

CD-ROM (DVD-ROM)/Diskette Drive Assembly Cable................................................................ 2-37

Power Supply .......................................................................................................................................... 2-38

Battery..................................................................................................................................................... 2-39

Processor ................................................................................................................................................. 2-42

System Board .......................................................................................................................................... 2-44

Chapter 3

Diagnostic Tools

Diagnostic Tools Utility Overview ........................................................................................................... 3-1

Chapter 4

Connectors, Switches, and LED Indicators

Connectors................................................................................................................................................. 4-1

Rear Panel Connectors........................................................................................................................ 4-2

Expansion Slot Connectors................................................................................................................. 4-3

System Board Connectors................................................................................................................... 4-4

System Switches........................................................................................................................................ 4-5

System Switch (SW2)......................................................................................................................... 4-6

System Configuration Switch (SW3) ................................................................................................. 4-6

LED Indicators .......................................................................................................................................... 4-7

Front Panel LED Indicators................................................................................................................ 4-7

Rear Panel LED Indicators ................................................................................................................. 4-8

Internal LED Indicator .............................................................................................................................. 4-9

Chapter 5

Specifications

System Unit............................................................................................................................................... 5-2

Power Supply ............................................................................................................................................ 5-3

Memory..................................................................................................................................................... 5-3

CD-ROM/Diskette Drive Assembly ......................................................................................................... 5-4

Low-Profile 1.44-MB Diskette Drive................................................................................................. 5-4

Low-Profile IDE CD-ROM Drive ...................................................................................................... 5-5

DVD-ROM/Diskette Drive Assembly ...................................................................................................... 5-6

Low-Profile 1.44-MB Diskette Drive................................................................................................. 5-6

Low-Profile IDE DVD-ROM Drive ...................................................................................................5-7

Single Channel Wide Ultra2 SCSI Controller Module ............................................................................. 5-8

Ultra ATA/100 Controller Module............................................................................................................ 5-9

Optional Hard Drives .............................................................................................................................. 5-10

Ultra3 SCSI Hard Drives .................................................................................................................. 5-10

ATA Hard Drives ............................................................................................................................. 5-11

Contents

Compaq DL320 Server Maintenance and Service Guide v

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Compaq NC3163 Fast Ethernet NIC 10/100 Wake On LAN..................................................................5-12

Index

Compaq DL320 Server Maintenance and Service Guide vii

COMPAQ CONFIDENTIAL Codename: DarkStar-T Part Number: 203834-003 Last Saved On: 12/20/01 1:38 PM

About This Guide

This maintenance and service guide is a troubleshooting guide that can be used for reference

when servicing Compaq ProLiant DL320 servers.

WARNING: To reduce the risk of personal injury from electric shock and hazardous

energy levels, only authorized service technicians should attempt to repair this

equipment. Improper repairs can create conditions that are hazardous.

Symbols in Text

These symbols may be found in the text of this guide. They have the following meanings.

WARNING: Text set off in this manner indicates that failure to follow directions in the

warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.

Important Safety Information

Before installing this product, read the Important Safety Information document provided.

Compaq Technician Notes

WARNING: Only authorized technicians trained by Compaq should attempt to repair

this equipment. All troubleshooting and repair procedures are detailed to allow only

subassembly/module-level repair. Because of the complexity of the individual boards

and subassemblies, no one should attempt to make repairs at the component level or

to make modifications to any printed wiring board. Improper repairs can create a safety

hazard.

About This Guide

viii Compaq DL320 Server Maintenance and Service Guide

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WARNING: To reduce the risk of personal injury from electric shock and hazardous

energy levels, do not exceed the level of repairs specified in these procedures.

Because of the complexity of the individual boards and subassemblies, do not attempt

to make repairs at the component level or to make modifications to any printed wiring

board. Improper repairs can create conditions that are hazardous.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Disconnect power from the system by unplugging all power cords from the power

supplies.

• Do not disable the power cord grounding plug. The grounding plug is an important

safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily

accessible at all times.

CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of

clearance at the front and back of the server.

CAUTION: The computer is designed to be electrically grounded (earthed). To ensure prope

r

operation, plug the AC power cord into a properly grounded AC outlet only.

NOTE: Any indications of component replacement or printed wiring board modifications may void any

warranty.

About This Guide

Compaq DL320 Server Maintenance and Service Guide ix

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Where to Go for Additional Help

In addition to this guide, the following information sources are available:

• User documentation

• Compaq Service Quick Reference Guide

• Service training guides

• Compaq service advisories and bulletins

• Compaq QuickFind™ information services

• Compaq Insight Manager software

For additional copies, visit the Compaq website:

www.compaq.com

Integrated Management Log

The server includes an integrated, nonvolatile management log that contains fault and

management information. The contents of the Integrated Management Log (IML) can be

viewed with Compaq Insight Manager.

Telephone Numbers

For the name of your nearest Compaq authorized reseller:

• In the United States, call 1-800-345-1518.

• In Canada, call 1-800-263-5868.

For Compaq technical support:

• In the United States and Canada, call 1-800-OK COMPAQ.

• For Compaq technical support phone numbers outside the United States and Canada, visit

the Compaq website:

www.compaq.com

Text Conventions

This document uses the following conventions:

• Italic type is used for complete titles of published guides or variables. Variables include

information that varies in system output, in command lines, and in command parameters

in text.

• Bold type is used for emphasis, for onscreen interface components (window titles, menu

names and selections, button and icon names, and so on), and for keyboard keys.

About This Guide

x Compaq DL320 Server Maintenance and Service Guide

COMPAQ CONFIDENTIAL Codename: DarkStar-T Part Number: 203834-003 Last Saved On: 12/20/01 1:38 PM

• Monospace typeface is used for command lines, code examples, screen displays,

error messages, and user input.

•

Sans serif typeface is used for uniform resource locators (URLs).

Compaq ProLiant DL320 Server Maintenance and Service Guide 1-1

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1

Illustrated Parts Catalog

This chapter provides the illustrated parts breakdown for the Compaq ProLiant DL320

server. The corresponding table in this chapter provides names and ordering numbers for all

referenced spare parts.

Mechanical Parts Exploded View

22b

21a

1b

2

22c

21b

1a

22a

Figure 1-1: Mechanical parts exploded view

Illustrated Parts Catalog

1-2 Compaq ProLiant DL320 Server Maintenance and Service Guide

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System Components Exploded View

14

10

9

4

7

8

13

64

4

5

11

12

3

6

28

Figure 1-2: System components exploded view

System and Mechanical Spare Parts List

Table 1-1: System and Mechanical Spare Parts List

Item Description Spare Parts List

Mechanical Components

1a Chassis 207735-001

1b Access panel

2 Fixed cable tray 173839-001

3 PCI riser board assembly 207727-001

4 Fan 207729-001

5 Center wall and bracket with fans 213288-001

6 Power supply, 180 W 207728-001

continued

Illustrated Parts Catalog

Compaq ProLiant DL320 Server Maintenance and Service Guide 1-3

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Table 1-1: System and Mechanical Spare Parts List continued

Item Description Spare Parts List

Boards

7 User interface board 207725-001

8 CD-ROM(DVD-ROM)/diskette drive assembly backplane 207726-001

9a System board 207723-001

9b System board for 1.13-Ghz processors or greater 260142-001

10 Single Channel Wide Ultra2 SCSI controller module and

support posts (SCSI models only)

207724-001

11 Ultra ATA/100 controller module with support posts (ATA

models only) )

207738-001

Processors

12a

800-MHz Intel Pentium III processor with heat sink 207720-001

12b

866-MHz Intel Pentium III processor with heat sink * 207721-001

12c

933-MHz Intel Pentium III processor with heat sink * 207722-001

12d

1-GHz Intel Pentium III processor with heat sink * 235446-001

12e

1.13-GHz Intel Pentium III processor with heat sink * 260141-001

Mass Storage Devices

13a CD-ROM/diskette drive assembly * 173834-001

Low-profile 1.44-MB diskette drive

Low-profile IDE CD-ROM drive

13b DVD-ROM/diskette drive assembly * 269046-001

Low-profile 1.44-MB diskette drive

Low-profile IDE DVD-ROM drive

14 ATA hard drive, 10 GB 207737-001

15 ATA hard drive, 20 GB * 207736-001

16 SCSI hard drive, 9 GB * 152189-001

17 SCSI hard drive, 18 GB * 152191-001

Miscellaneous

18 IEC power cord * 142258-004

19 Hard drive cable kit * 207731-001

CD-ROM(DVD-ROM)/diskette drive assembly cable *

ATA hard drive cables (2) *

20 Two-device terminated SCSI cable (Ultra3) * 207730-001

Note: * Not shown

continued

Illustrated Parts Catalog

1-4 Compaq ProLiant DL320 Server Maintenance and Service Guide

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Table 1-1: System and Mechanical Spare Parts List continued

Item Description Spare Parts List

21 Plastics kit 207733-001

21a Bezel

21b Shipping/ejector key

21c PCI card guide *

21d Bezel screws *

22 Hardware kit 207734-001

22a Hard drive tray

22b Bezel blank

22c Cable support bracket

22d PCI slot cover *

22e Vertical-mount PDU bracket *

23 Rack mounting kit (fixed rack rails) * 173845-001

24 Replacement battery, 3-V lithium * 234556-001

25 Return kit * 207732-001

26 Country kit * 207740-001

27 Heat sink for 1.13 GHz processors or greater* 260144-001

Maintenance and service guide * 207739-001

Memory

28a 64-MB registered 133-MHz SDRAM DIMM 159225-001

28b 128-MB registered 133-MHz SDRAM DIMM 159226-001

28c 256-MB registered 133-MHz SDRAM DIMM 159304-001

28d 512-MB registered 133-MHz SDRAM DIMM 159227-001

Option Kit Spares

29 Compaq Remote Insight Lights-Out Edition * 158731-001

30 High-voltage cables for vertical-mount PDU rack solution * 178129-001

31 Sliding rails and cable management system kit * 177852-001

32 Telco rack-mounting kit * 177853-001

33 Third-party cabinet rack-mounting kit * 177854-001

34 Desktop/stackable chassis kit * 207741-001

35 DVD-ROM/diskette drive assembly (See 13b for details) 269046-001

Note: * Not shown

Compaq ProLiant 320 Server Maintenance and Service Guide 2-1

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2

Removal and Replacement Procedures

This chapter provides subassembly and module-level removal and replacement procedures

for Compaq ProLiant DL320 servers. After completing all necessary removal and

replacement procedures, run the diagnostics program to verify that all components operate

properly.

To service the Compaq ProLiant DL320 server, you may need the following tools:

• Phillips screwdriver

• Shipping/ejector key

• Compaq SmartStart™ and Software Support CD

— ROM-Based Setup Utility (RBSU)

— Array Diagnostics Utility (ADU)

— Diagnostics software

Electrostatic Discharge Information

A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper

packaging and grounding techniques are required to prevent damage. To prevent electrostatic

damage, observe the following precautions:

• Transport products in static-safe containers such as conductive tubes, bags, or boxes.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free

stations.

• Cover workstations with approved static-dissipating material. Use a wrist strap connected

to the work surface as well as properly grounded tools and equipment.

• Keep the work area free of nonconductive materials such as ordinary plastic assembly

aids and foam packing.

• Ensure proper grounding before touching a static-sensitive component or assembly.

• Avoid touching pins, leads, or circuitry.

• Place drives PCB assembly side down on any surface.

• Use conductive field service tools.

Removal and Replacement Procedures

2-2 Compaq ProLiant 320 Server Maintenance and Service Guide

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Symbols on Equipment

Any surface or area of the equipment marked with these symbols indicates the

presence of a hot surface or hot component.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool

before touching it.

To reduce the risk of injury from electric shock hazards, do not open this enclosure.

WARNING: Any surface or area of the equipment marked with these symbols indicates

the presence of electric shock hazards. The enclosed area contains no operator-

serviceable parts.

Any RJ-45 receptacle marked with these symbols indicates a network interface

connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do

not plug telephone or telecommunications connectors into this receptacle.

CLASS 1 LASER PRODUCT

This label or equivalent is located on the surface of your CD-ROM or DVD-ROM drive. This

label indicates that the product is classified as a Class 1 Laser Product

Rack Warnings

WARNING: To reduce the risk of personal injury or damage to equipment, always

ensure that the rack is adequately stabilized before extending a component outside the

rack. A rack may become unstable if more than one component is extended for any

reason. Extend only one component at a time.

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure

that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizers are attached to the rack if it is a single rack installation.

• The racks are coupled together in multiple rack installations.

WARNING: When installing the server in a Telco rack, make certain that the rack frame

is adequately secured to the building structure at the top and bottom.

WARNING: To reduce the risk of personal injury or damage to the equipment, at least

two people are needed to safely unload the rack from the pallet. An empty 42U rack

weighs 253 lb (115 kg), is over 7 ft (2.1 m) tall, and may become unstable when being

moved on its casters. Do not stand in front of the rack as it rolls down the ramp from

the pallet. Handle the rack from both sides.

Removal and Replacement Procedures

Compaq ProLiant 320 Server Maintenance and Service Guide 2-3

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Server Warnings and Precautions

WARNING: To reduce the risk of personal injury from hot surfaces, allow the hot-plug

drives and the internal system components to cool before touching them.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important

safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily

accessible at all times.

• Unplug the power cord from each power supply to disconnect power to the

equipment.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from

damage caused by power surges and voltage spikes and keeps the system in operation

during a power failure.

CAUTION: The Compaq ProLiant DL320 server must always be operated with the system

access panel closed. Proper cooling is not achieved if the system access panel is removed.

Removal and Replacement Procedures

This chapter discusses preparing the server for servicing and provides step-by-step

instructions for the removal or replacement of:

• Access panel

• Memory modules

• Shipping/ejector key

• CD-ROM/diskette drive assembly

• DVD-ROM/diskette drive assembly

• Bezel blank

• Bezel

• Hard drives

— ATA hard drives

— SCSI hard drives

• Single Channel Wide Ultra2 SCSI controller module

• Ultra ATA/100 controller module

• CD-ROM (DVD-ROM)/diskette drive assembly backplane

Removal and Replacement Procedures

2-4 Compaq ProLiant 320 Server Maintenance and Service Guide

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• User interface board

• PCI riser board assembly

• Expansion board

• PCI card guide

• Center wall

• System fans

— Fans 1, 2, and 3

— Fans 4 and 5

• Cables

— Two-device terminated SCSI cable

— ATA cables

— CD-ROM (DVD-ROM)/diskette drive assembly cable

• Power supply

• Battery

• Processor

• System board

Removal and Replacement Procedures

Compaq ProLiant 320 Server Maintenance and Service Guide 2-5

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Powering Down the Server

System power in ProLiant DL320 servers does not completely shut off from the front panel

Power On/Off switch. Although switching the server off removes power from most

electronics and the drives, portions of the power supply and some internal circuitry remain

active. To completely remove all power from the system, disconnect all power cords from the

server.

WARNING: To reduce the risk of injury from electric shock, remove the power cord to

completely disconnect power from the system.

WARNING: To reduce the risk of personal injury or damage to the equipment, ensure

that only one component is extended at a time. A rack may become unstable if more

than one component is extended for any reason.

WARNING: Because the rack allows you to stack computer components in a vertical

rather than a horizontal plane, you must take precautions to provide for rack stability

and safety to protect both personnel and property. Heed all cautions and warnings

throughout the installation instructions that came with the server.

WARNING: To reduce the risk of personal injury or damage to the equipment, place the

server on a sturdy table or workbench whenever it is removed from the rack for device

accessibility. Refer to the Compaq ProLiant DL320 Server Setup and Installation Guide

for further information on working with racks.

CAUTION: Moving the Power On/Off switch to the off position does not completely remove

system power. Some portions of the power supply and some internal circuitry remain active.

Disconnect all power cords from the server to remove all power from the system.

CAUTION: Electrostatic discharge can damage electronic components. Be sure you are

properly grounded before beginning any installation procedure. For more information, see

“Electrostatic Discharge Information” in this chapter.

NOTE: Microsoft Windows NT users may use the Compaq Power Down Manager to power down the

server. For information on this system utility, refer to the NTREADME.HLP file on Diskette 1 of the

NTSSD.

Removal and Replacement Procedures

2-6 Compaq ProLiant 320 Server Maintenance and Service Guide

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To power down the server:

1. Press the server Power On/Off switch to power down the server. When the server is off,

the power LED deactivates.

2. Verify that the fan is off by listening for the fan noise to stop.

3. Disconnect the power cord first from the AC outlet and then from the server.

4. Disconnect all remaining cables on the server rear panel, including cables extending from

external connectors on expansion boards.

5. For stability and safety, position the server securely on a workbench or other solid surface.

The system is now without power and can be serviced safely.

Access Panel

To access the system board, processor, memory modules, expansion slot, and other internal

components, you must remove the access panel. Observe the following warnings and

cautions.

WARNING: The front panel Power On/Off switch does not completely shut off all

system power. Portions of the power supply and some internal circuitry remain active

until AC power is removed.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal

system components to cool before touching them.

CAUTION: Do not operate the server without the access panel installed because it is

required for proper airflow. Operating the server without its access panel prevents proper

airflow that results in improper cooling and possible thermal damage.

CAUTION: Before removing the server access panel, be sure that the server is powered

down and that the power cord is disconnected from the server or the electrical outlet.

CAUTION: To avoid the risk of damage to your system or expansion boards, remove all

power cords before installing or removing expansion boards. When the Power On/Off switch

is in the off position, auxiliary power is still connected to the PCI expansion slot and may

damage the card.

CAUTION: Electrostatic discharge can damage electronic components. Ensure proper

grounding before beginning any installation procedure.

Removal and Replacement Procedures

Compaq ProLiant 320 Server Maintenance and Service Guide 2-7

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To remove the access panel:

1. Power down the server. See “Powering Down the Server” in this chapter.

2. Press and hold down the locking latches

.

3. Slide the access panel approximately 1.25 cm (0.5 inch) toward the rear of the unit and

lift the panel to remove it

.

1

2

1

Figure 2-1: Removing the access panel

Reverse steps 1 through 3 to replace the access panel. When the locking latches snap into

place, the access panel is secure.

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Compaq DL320 - ProLiant - G3 Maintenance And Service Manual

Compaq DL320 - ProLiant - G3 Maintenance And Service Manual

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