Ingenico ELITE 790 User manual

The Global Provider of Secured Transactions

ELITE 790

U

Ser’s Manual

July 2003

3

Table of Contents

I- TERMINAL DESCRIPTION..........................................................................5

1- Introduction..............................................................................................................................5

2- The Terminal.............................................................................................................................6

3- The Terminal Connections...................................................................................................6

4- The Base Connections..........................................................................................................6

5- The Keyboard - Utilisation....................................................................................................7

6- The Card Reader.....................................................................................................................8

7- Wireless functionality.............................................................................................................8

II- ELITE 790 TECHNICAL OVERVIEW........................................................11

1- Terminal features.................................................................................................................11

2- Display....................................................................................................................................11

3- Printer......................................................................................................................................11

4- RS232 Interface (base)........................................................................................................12

5- Modem....................................................................................................................................12

6- SIM Slots.................................................................................................................................13

7- Serial Connector..................................................................................................................13

8- Hands free kit Connector...................................................................................................13

9- Power Supply........................................................................................................................14

10- Operating Range...............................................................................................................14

III- INSTALLATION PROCEDURES ...............................................................15

1- Entering Date and Time......................................................................................................15

2- Telephone Network Parameters......................................................................................16

3- Printing Totals.......................................................................................................................17

4- Options menu........................................................................................................................18

5- Application Software Downloading Procedure...........................................................19

6- Configuration Receipt.........................................................................................................20

7- GSM Menu..............................................................................................................................21

8- Security Menu (Optional)....................................................................................................23

9- GSM - SMS options..............................................................................................................24

IV- PRACTICAL INFORMATION...................................................................25

1- Charging the battery pack.................................................................................................25

2- Cleaning Procedures..........................................................................................................26

3- Changing the paper roll......................................................................................................26

V- RECOMMENDATIONS...............................................................................27

1- Security...................................................................................................................................27

2- Connection to PSTN...........................................................................................................28

3- RF Safety................................................................................................................................28

4- General safety.......................................................................................................................29

ELITE 790 Terminal

4

July 2003

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I- Terminal Description

1- Introduction

The ELITE 790 is a portable payment terminal for a radio transmission module (voice + data)

using the GSM standard and a modem for PSTN communications. This terminal was created to

process all payments made by magnetic or smart cards.

The ELITE 790 has an integrated thermal printer which prints two copies of each receipt.

The ELITE 790 terminal benefits from a modular conception, which allows a number of different

applications to run on the terminal independently without jeopardising software security.

Your retailer or installer will be able to give you the necessary information on

all available applications and their installation details.

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2- The Terminal

The terminal case contains the following elements:

• The portable terminal and base.

• A cable that connects the terminal to a telephone line.

• A power pack that connects the terminal to a 115 or 230 volt power point (depending

on the country)

3- The Terminal Connections

There are two connectors on the back of the terminal. (See page 4)

The blue jack is for portable hands free kit. The black connector is suitable for a peripheral

device like a barcode scanner, for which a specific software application is required.

4- The Base Connections

0 Telephone Connection

The compact telephone cable connection

supplied with the Elite terminal must be

connected to the port marked with the

symbol . The telephone connection

(RJ11) must be connected to the telephone

socket in the wall.

0 Electrical Connection

The small jack connection to the power pack

is plugged into the port marked with the

symbol . The twin pronged electrical

plug is connected to an electrical point (115

or 220 volts, depending on the country).

Only use the power supply pack

provided with the terminal.

0 Connection to an external peripheral device

Some peripheral devices such as a cheque

readers can also be connected.

The ELITE 790 terminal must be powered

off before connecting the cable on the base

to the RS232 port.

Telephone line

Power Supply

Serial port

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7

5- The Keyboard - Utilisation

The 2 key gives the operator access to

all of the different menus on the terminal

including the “system” menu which manages

the standard functions of the Elite 790, such

as: modification of the date and the time,

modification of download and line

parameters.

• The 3 and 4 keys allow

navigation through scrolling

application menus and the

“system” menu. During “vocal use” of the terminal, these keys adjust the

volume.

• The key 7 prompts a paper feed of a couple of centimetres. This function

is only active when the terminal is in the idle state.

• The A key is used to validate any information read by or entered into the

terminal. It is also the power switch when the terminal is in portable mode.

• The B key cancels the occurring command after which, it returns

the terminal to idle state.

• The C key deletes the last character entered, and

in certain cases is used where an override is requested.

• The key marked d can only be used for entering amounts ;

more specifically it allows the operator to enter amounts in cents.

The navigation wheel has the same function

as the following 3 keys

2 Push up the navigation wheel

3 Turn the wheel “up”

4 Turn the wheel “down”

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6- The Card Reader

0 Magnetic Stripe Card

The card can be read when swiped either from right to left, or left to right. The magnetic

stripe on the card should face the printer and the card should be swiped through the

reader freely and without hesitation.

0 Card

Introduce the card horizontally into the terminal, the chip facing up, as indicated and

leave the card in position until the transaction is complete.

7- Wireless functionality

The ELITE 790 terminal is portable ; A fully charged battery will perform 100

transactions before the terminal has to be returned to the base for charging.

The symbol on the upper right hand side of the display indicates a correct

connection between the terminal and the base.

A low battery is indicated by a message « -BAT- » on the display followed by a beep.

Within one hour of this message appearing, the battery pack must be recharged. The

terminal can perform a few transactions in this time.

In portable mode, the ELITE 790 terminal will switch to power save mode after 50

seconds of inactivity or if the B key is pressed.

The name of the network, to which the terminal is registered, appears on the display and

a graph indicates the RSSI (Reception Signal Strength Indicator).

Warning

When the terminal is powered off, the GSM standby

mode (to receive incoming calls) uses battery power,

reducing the number of transactions between

“charge-ups”.

Warning

Do not use a “fast charge” if the terminal is returned to the base after

each transaction. The batteries may be damaged and their lifetime

reduced. A fast charge battery should only be charged when empty.

If the terminal is placed on the charger after

each transaction, a “slow

charge” must be used to protect the battery.

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When the terminal is switched on, the following messages could appear on the

terminal display:

INACTIVE GSM A problem is encountered with the GSM module. If

after having removed the battery pack a few times

the same message appears then consult the

terminal issuer.

MISSING SIM

This message appears if the SIM is invalid or not

correctly inserted.

BLOCKED SIM

This message appears if SIM blocked or if the

PUK has been entered incorrectly 10 times.

NO GSM SERVICE

Invalid SIM card or service not available. Contact

your retailer.

NETWORK SEARCH

This message appears while the terminal is

searching for a network. Once the terminal has

found it, this message is replaced by the operator

name.

POWER SAVE MODE

When the power save mode is selected.

Warning

Before using the terminal for the first time, the

batteries

must be fully charged. This is indicated

by a green light on the base which goes out when

this process is complete.

ELITE 790 Terminal

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II- ELITE 790 TECHNICAL OVERVIEW

1- Terminal features

The ELITE 790 has the following features:

• 2Mbytes battery backed RAM with advanced memory protection

• 1024 bytes EEPROM

• INTEL™ compatible 80251 CPU

• Battery backed calendar

• Buzzer

• 18 key keyboard

• Navigation wheel (optional)

• Track 1/2 or 2/3 Card Reader

• ISO 7816 Smart Card Reader

• Four slots SIM

• 1 RS232 port for an ECR connection or external device connection

• Built-in Modem CCITT V22, V22 bis

• Automatic tone dialling facility

• Dual-band GSM modem for radio communication

• Up to four SIM smart card connectors (Optional)

• Serial peripheral connector

• Hands free kit connector

2- Display

• The Display is a 64x128 graphic backlit LCD display.

3- Printer

The printer has the following features:

• a paper chamber for housing the paper roll,

• a cutter above the printing mechanism, allowing the user to cut receipts

manually,

• a button which activates Line Feed and self-test,

• 6 lines per second printing speed.

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4- RS232 Interface (base)

0 Standard interface :

• rate: 300 to 19200 bauds

• format: 7 to 8 bits

• parity: odd, even, none

• interface: V28

0 RS232 Connection :

6

1

1 þ N.U

2 þ TxCOM1

3 þ RxCOM1

4 þ CTS

5 þ RTS

6 þ Ground

0 Reference of the downloading cable :

• CAB 402 562 A

5- Modem

The modem carries out the data exchange function between the system and the

telephone network. It is a full-duplex asynchronous modem complying with CCITT V22 &

V22 bis recommendations.

The modem is connected (through the base) to the telephone network by a removable

wire fitted with a telephone connector which is plugged into the telephone wall socket.

It is equipped with:

• Computerised electronics with built-in application program and module

self-test

• A line interface for connection to the telephone network

• An automatic tone dialling facility

• A connector for plugging in a removable phone cord, fitted with a 6-contact

connector or adapter plug (depending on the country)

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6- SIM Slots

When implemented, access to the optional SIM slots is through the battery door located

on the underside of the terminal.

Access to GSM SIM is through a “trap door” which slides only when the battery pack

is removed.

0 SIM Insertion

• Slide the metal SIM holder cover to

open,

• Open the SIM holder cover,

• Insert or remove the SIM card,

• Shut the cover,

• Slide the cover to lock.

7- Serial Connector

Mating connector, 4 pins Binder series 719, ref. 09-9767-00-04.

Pin 1 = Tx, 2 = RX, 3 = Vcc (5V / 150mA), 4 = Gnd

8- Hands free kit Connector

4-contacts jack for hands free kit (microphone + earpiece). Type NOKIA 3210 or

equivalent

GSM SIM

SIM Number 1

Location of the big SIM card

Serial connector

Hands free kit

connector

3

1

4

2

ELITE 790 Terminal

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9- Power Supply

• Power Input Voltage 100 / 240Vac

• Power Input Frequency 50 / 60Hz

• Power Output 11V -1.5A

10- Operating Range

0 Terminal

• Operating Temperature +5°C to +40°C

• Humidity 20% to 90% Non-condensing

0 Radio communication

• Type GSM DCS1800 PCS

• Bandwidth Tx (MHz)

Rx (MHz)

890 to 915

935 to 960

1710 to 1785

1805 to 1880

1880 to 1990

• Emitting power ≤2 W ≤1 W ≤1 W

0 Weight and dimensions

Terminal

• Weight : 600g

• dimensions: 215 x 90 x 65 (L x W x H in mm)

Base

• Weight : 160g

• dimensions:186 x 93 x 36 (L x W x H in mm)

5,5 mm

9,5 mm

+

-

2,5 mm 2,5 mm

Warning

Do not app

ly “fast charge” outside the temperature range

(+5°C to +40°C). This could reduce the battery life.

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III- INSTALLATION PROCEDURES

Once the terminal is installed, the operator can switch the terminal on. During installation, the

operator has to enter all general data.

1- Entering Date and Time

In its idle state, the terminal indicates the date and time.

N° DISPLAY ACTION

1 PRESENT CARD

01/03/00 13 :15

Press the 2 key and select the function using

4 or 3 keys or the navigation wheel. Select

“System Menu”.

2 SYSTEM MENU

DATE-TIME

Press the A key or the navigation wheel.

3 DATE :

01/08/01

Enter the current date dd/mm/yy (character

« / » is automatically inserted).

Press the A key.

4 TIME :

18 :32

Enter the current time using the 24h clock.

(character « : » is automatically inserted).

Press the A key.

5 PRESENT CARD

01/08/01 18 :32

NOTE:

It is always possible to return to the previous menu by pressing the B key.

Do not change the date when there are transactions stored on the terminal.

ELITE 790 Terminal

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2- Telephone Network Parameters

Regarding the following points, if the value already present in the terminal is correct, it will be

validated without entering a new one.

N° DISPLAY ACTION

1

PRESENT CARD

01/08/01 18 :32

Press the 2

key and select the function using

3 or 4 keys or the navigation wheel. Select

“System Menu”.

2

SYSTEM MENU

TELECOM

Press the A key.

3

SWBOARD =

(up to 4 char)

If necessary, enter the number of the

switchboard to connect the terminal to the

switch network. A pause could be inserted using

2 key. Cancel the value with the B key when

using a direct line. Press the A key.

4

PAD DOWNLD .X25 =

08 36 06 24 24

(up to 12 char)

The current value is displayed.

Enter another host number if necessary.

Press the A key.

5

ONLY V22 ?

1= YES / 0=NO : 0

The current value is displayed.

If necessary, enter 1 if you want to work in V22

(1200 bauds) mode rather than V22 bis (2400

bauds).

Press the Akey.

6 DIAL DURATION :

20 - 199s : 40

The current value of the carrier detection timeout

is displayed. If necessary, enter the correct

value.

Press the Akey.

7 BELL 212A ?

1= YES / 0=NO : 0

The current value is displayed.

1 = detects 2225 Hz Answer tone Bell

0 = detects 2100 Hz Answer tone CCITT (V22,

V22bis).

Press the Akey.

8 PRESENT CARD

01/08/01 18 :32

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3- Printing Totals

The transactions totals, which have been carried out on the terminal since the last clearing, can

be printed using this function.

These totals are the sum of all totals, no matter what application they are associated with.

N° DISPLAY ACTION

1

PRESENT CARD

01/08/01 18 :32

Press the 2

key and select the function using

3 or 4 keys or the navigation wheel.

Select

“System Menu”.

2

SYSTEM MENU

TOTALS

Press the A key.

3 The terminal prints the totals

4

CLEAR TOTALS ?

CONFIRM -> VAL

Validate if you want to clear totals.

5

PRESENT CARD

01/08/01 18 :32

NOTE

• Don’t forget to clear the totals before the initialisation process.

• The receipts are numbered ; the number increases each time totals are printed,

ELITE 790 Terminal

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4- Options menu

The first option is used in restaurant environments. Your distributor provides you with all the

useful information about the following options.

N° DISPLAY ACTION

1

PRESENT CARD

01/08/01 18 :32

Press the 2

key and select the function using

3 or 4

keys or the navigation wheel. Select

“System Menu”.

2

SYSTEM MENU

OPTIONS

Press the A key.

3 ENTER TABLE # : 0

If the curren

t value is 1, a table number will be

requested for each payment transaction and this

number will be printed on each transaction

receipt.

Press the A key.

4 0 = ISO3 / 0 = ISO1 : 0

If necessary, enter the corresponding value of

the type of ISO reader.

Press the A key.

5

TIMER EXTINCTION

10 – 99s : 50

Enter the amount of “inactive” time which must

pass before the terminal is automatically

powered off.

Press the A key.

6

PRESENT CARD

01/08/01 18 :32

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5- Application Software Downloading Procedure

The downloading procedure allows remote modification of the terminal memory through a

telephone network. This would be used in the following cases :

• alteration of a part or all the terminal memory

• application version upgrading

• application adding or deleting

N° DISPLAY ACTION

1

PRESENT CARD

01/08/01 18 :32

Press the 2 key and select the function

using 3 or 4 keys or the navigation

wheel. Select “System Menu”.

2

SYSTEM MENU

DOWNLOAD

Press the A key.

3

DOWNLOAD

CONFIRM -> VAL

Press the A key.

4

DOWNLOAD

ENTER CODE :

Enter 2049 or 2052 to run a local

downloading sequence.

Press the A key.

5

DOWNLOAD

PABX =

If necessary, enter the number of the

switchboard to connect the terminal to the

switch network (enter the same value as in

the telecom menu).

6

DOWNLOAD

Tel #=0836062424

Enter the host telephone number and press

the A key.

7

DOWNLOAD

DIALLING

The terminal attempts to establish a

connection to the host.

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6- Configuration Receipt

This receipt pulls together the hardware and the software status of the terminal.

N° DISPLAY ACTION

1

PRESENT CARD

01/08/01 18 :32

Press the 2 key and select the function

using 3 or 4 keys or the navigation

wheel. Select “System Menu”.

2

SYSTEM MENU

CONFIGURATION

Press the A key. (wait few seconds)

3

The terminal prints a receipt

4

PRESENT CARD

01/08/01 18 :32

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Ingenico ELITE 790 User manual

Ingenico ELITE 790 User manual

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