Plantronics Savi Go Convertible User guide

Brand: Plantronics

Model: Savi Go Convertible

Category: Mobile headsets

Type: User guide

Plantronics Savi Go Convertible is a wireless headset system that provides a range of features for clear communication and convenience. With its USB adapter and charger base, you can easily connect to your PC and keep your headset charged. The headset offers multiple wearing options with an earloop or headband and allows you to answer, end, and mute calls with simple button controls. Enjoy high-quality audio and reduce background noise with its noise-canceling microphone.

Savi

™

Wireless Headset System

WG101/B

User Guide

Plantronics Savi User Guide

Welcome

Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your Savi Go

WG101/B (BUA-200 Adapter + WH100/B Headset) Wireless Headset System.

Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.

Contents

Plantronics Savi User Guide

1 Package Contents and Features .................................4

1.1 USB Adapter ............................................................ 4

1.2 Headset ................................................................... 4

2 Set Up ........................................................................ 6

2.1 Connecting USB Adapter to PC .............................. 6

2.2 Connecting Power Supply to

Charger Base ................................................................. 6

2.3 Fitting Headset ........................................................ 7

2.4 Docking and Charging Headset ............................... 7

3 Test Call ......................................................................8

3.1 Making a Test Call Using Microsoft

Ofﬁce Communicator ..................................................... 8

4 Using Your Headset System with

Microsoft Ofﬁce Communicator ..................................9

Powering Headset On/Off .............................................. 9

Placing, Answering and Ending Calls with

Microsoft Ofﬁce Communicator .................................... 9

Muting a Headset Call ................................................. 10

USB Adapter Indicator Light ........................................ 10

Headset Indicator Lights and Tones ............................ 10

Out of Range Warning ................................................. 11

Low Battery Warning ................................................... 11

Checking Battery Level ................................................ 11

Turning Headset Indicator Blue Flash On/Off .............. 11

Mute Warning .............................................................. 11

Pairing Headset to USB Adapter ................................. 11

5 Using Your Headset with Your Bluetooth

Mobile Phone ............................................................12

Pairing Your Headset to Your Bluetooth

Mobile Phone ............................................................... 12

Placing, Answering and Ending Calls

with Your Headset and Bluetooth Mobile Phone ......... 12

6 Troubleshooting and Common Questions .................13

Plantronics Savi User Guide 4

1.2 Savi Go Headset

1.1 Savi Go USB Adapter and Charger

USB Adapter

USB Charging

Cable

Base Power Supply

1 Package Contents and Features

Charger Base

Headband

Headset with Pre-Installed Earloop

Extra Ear Tab

Foam Ear Cushions

Plantronics Savi User Guide 5

Savi Go USB Adapter Features

Savi Go Headset Features

Pairing Button

Indicator Light

Earloop

Indicator Light

Microphone

Call Control Button (also controls volume

and mute functions)

Ear Tab

Plantronics Savi User Guide 6

2.2 Connecting Power Supply to Charger

Base

1 Connect the base power supply into the power jack on

the charger base.

2 Connect the power supply to the outlet. The power

indicator light will be solid green.

2 Set Up

2.1 Connecting USB Adapter to PC

1 Insert the USB adapter into USB Port on PC. The indicator

light on the base will be solid red to indicate the USB adapter

is powered on.

IMPORTANT NOTE For best performance it is recommended

that Windows is updated with Service Pack levels listed below:

Microsoft Windows

XP-Service Pack 3 (SP3) or later

Microsoft Windows Vista

-Service Pack 1 (SP1) or later

Plantronics Savi User Guide 7

2.4 Docking and Charging Headset

1 Gently push the headset into the charge cradle.

The indicator light on the headset will be solid red to indicate

that the headset battery is charging

2 Charge for at least 20 minutes prior to the ﬁrst use.

A full charge takes 3 hours.

CHARGING TIME

20 min .....................

Minimum charge

before ﬁrst use

3 hours ...................

Full charge

2.3 Fitting Headset

The headset comes with a pre-installed earloop and ear tab. An

optional headband is also provided.

1 To install the headband, gently unsnap the pre-installed

earloop from the headset.

2 Snap the headband into the headset. The headband can

be adjusted to ﬁt.

3 For either wearing option rotate the headset until the

microphone is pointed toward your mouth.

4 The headset can be converted for wearing on the left or

right ear with both earloop and headband.

Indicator Light

Power Indicator Light

Headset

Snap

Earloop

Headband

Ear Tab

5 The ear tab has been designed to maximize stability of

the headset. It can be rotated on the headset to optimize

its ﬁt and comfort in the ear. If desired, the ear tab can be

removed by pulling tab from the headset.

NOTE The USB charging cable can also be used to charge the

headset. To successfully charge your headset with the USB cable

the PC must be on and in active state (not standby). The charging

time will vary according to the number of other devices drawing

power from the PC’s USB port(s).

Plantronics Savi User Guide 8

3.1 Making a Test Call Using

Microsoft Ofﬁce Communicator

1 Ensure Microsoft Ofﬁce Communicator is running on

your PC.

2 Set the headset and microphone volume to a

comfortable level using the Microsoft Ofﬁce

Communicator “Set up Audio and Video” page.*

3 Place a test call using Microsoft Ofﬁce Communicator.

Adjust the receive and listen volume to comfortable

levels using the volume control in the “Conversation

Window”.*

5 You can also ﬁne tune the listening volume on the

headset by pushing the call control button up to

increase the volume and pushing down to decrease the

volume

NOTE Do not press the call control button in when adjusting the

volume otherwise the call can be ended accidentally.

6 To end the test call, press the call control button on the

headset.

For your safety, do not use headset at high volumes

for extended periods of time. Doing so can cause

hearing loss. Always listen at moderate levels. For

more information on headsets and hearing visit:

www.plantronics.com/healthandsafety.

3 Test Call

* Consult Microsoft Ofﬁce Communicator Help for more

information.

Plantronics Savi User Guide 9

Powering Headset On/Off

The headset will be ready to use once it has been charged in

the charger base as described in Section 2.4 Docking and

Charging the Headset.

To conserve power you may optionally power the headset off, by

pressing and holding the call control button for six seconds. The

headset indicator light will be lit red for four seconds to conﬁrm

that the headset is powered off. Note once powered off you will

not be able to use the headset.

To power the headset back on press and hold the call control

button for four seconds when the headset indicator will light blue

for two seconds, then ﬂash red a number of times to indicate the

remaining battery charge (see Checking the Battery Level).

4 Using Your Headset System with

Microsoft Ofﬁce Communicator

Call Control Button

Indicator Light

Placing, Answering, and Ending Calls with Microsoft Ofﬁce Communicator

To place a call Dial number using Microsoft Ofﬁce Communicator*

To answer a call on the headset Short press call control button on headset

To answer a call when already on an

active call on your mobile phone

Short press the call control button once to end the mobile phone call then press again to answer

your Microsoft Ofﬁce Communicator call

To end a call on the headset Short press call control button on headset

*Consult Microsoft Ofﬁce Communicator Help for more information on how to place a call.

NOTE You can also answer calls directly from Microsoft Ofﬁce Communicator by clicking on the Call Alert that appears on your PC screen.

In this case the call will be directed to the default speakerphone which may not be your headset. Consult Microsoft Ofﬁce Communicator

Help for more information.

Plantronics Savi User Guide 10

Muting a Headset Call

To mute a call, press and hold the call control button down (in the

volume down position) for two seconds. You will hear a low/high

tone pair indicating the mute is activated.

To unmute a call, push and hold the call control button down (in

the volume down position) for two seconds. You will hear a high/

low tone pair indicating the mute is deactivated.

USB Adapter Indicator Light

USB Adapter Status Indicator Light

Headset in talk mode

Flashes blue

Base and headset pairing Flashes red and blue

Headset Indicator Lights and Tones

Headset Status Headset Indicator Light

Headset charging

Solid red

Headset fully charged

Off

Headset battery low

Flashes double red

Headset ready

Slow blue ﬂash (every 10 sec.)

Incoming call

Flashes purple

Active call Flashes blue

Volume Down Button

Plantronics Savi User Guide 11

Out of Range Warning

If you are on a call you will hear the audio degrade as you move

out of range.

If you stay out of range, active calls will be suspended. Calls will

be re-established upon walking back into range.

Low Battery Warning

A repeating high/low tone pair every 10 seconds indicates the

battery is low. You should recharge the headset immediately.

Checking Battery Level

You can check the battery level by moving the call control button

to the volume down position, then pressing inwards and holding

for two seconds. The headset indicator will ﬂash red to indicate

the remaining battery charge level.

One red ﬂash = low charge level

Two red ﬂashes = medium charge level

Three red ﬂashes = high charge level

Turning Headset Indicator Blue Flash

On/Off

By default the headset indicator ﬂashes blue to indicate the

headset state as described in the section Headset Indicator

Lights and Tones. This feature may be disabled by moving

the call control button to the volume up position, then pressing

inwards and holding for two seconds. The headset indicator will

show a short burst of blue ﬂashes.

Repeat this operation to turn the headset blue ﬂashing indicator

back on.

Mute Warning

When mute is activated, you will hear a single low tone which will

repeat every 30 seconds.

Pairing Headset to USB Adapter

The headset and USB adapter are supplied paired to each other.

However, if you wish to use a replacement headset with your

existing USB adapter, the units can be paired to each other by the

following method:

1 Ensure your replacement headset is fully charged.

2 Power the headset off by pressing and holding the call

control button for six seconds. The headset indicator light

will be red for four seconds.

3 Place the headset in pairing mode by pressing and

holding the call control button until the indicator light

ﬂashes red and blue.

4 Place the USB adapter in pairing mode by pressing

and holding the pairing button on the adapter for two

seconds. The pairing light will ﬂash red and blue.

5 When the pairing light on the USB adapter goes solid

blue, the headset and the USB adapter are paired.

NOTE Take caution pairing the USB adapter. Do not press hard.

Please “press” with both ﬁngers rather than push on the USB

adapter to avoid damage to the USB adapter or USB port.

Plantronics Savi User Guide 12

5 Using Your Headset with your

Bluetooth

Mobile Phone

Pairing your Headset to your Bluetooth

Mobile Phone

1 Turn on your mobile phone and enable Bluetooth. For

most phones select Settings>Tools>Connections>

Bluetooth>On. See your phones user guide for more

information.

2 Power the headset off by pressing and holding the call

control button for six seconds. The headset indicator light

will be red for four seconds.

3 Press and hold the headset call control button for six

seconds or until the red and blue indicator lights ﬂash

alternately.

NOTE The headset will stay in pairing mode for three minutes.

Placing, Answering, and Ending Calls with your Headset and Bluetooth Mobile Phone

To place a call Dial number on your mobile phone keypad.

To answer a call Short press call control button.

To answer a call when already on an active

Microsoft Ofﬁce Communicator call

Short press the call control button to end the Microsoft Ofﬁce Communicator call, then

press again to answer your mobile phone call.

To end a call Short press call control button.

Redial last number* Double tap call control button. There will be a high tone on each press. A ﬁnal tone

indicates the last number has been redialed.

Activate voice dialing* Press and hold call control button for two seconds. First tone on key press start followed by

a second tone which indicates voice dial is activated.

Reject a call Press and hold call control button until you hear two tones.

Transfer a call from your mobile phone to

your headset

Press and hold call control button for two seconds until you hear a long tone.

Transfer a call from your headset to your

mobile phone

Press and hold call control button for two seconds until you hear a long tone.

* Only available on mobile phones and carriers that support these features.

4 Use the commands on your phone to locate the headset.

For most phones select Settings>Tools>Connections>

Bluetooth>Search>Savi Go WH100. See your phones user

guide for more information.

5 When prompted for a passkey, enter 0000 (4 zeros). The

headset indicator light will ﬂash blue when paired successfully.

NOTE For detailed pairing instructions for popular mobile phones

visit: www.plantronics.com/easytopair.

Plantronics Savi User Guide 13

My headset doesn’t work with

Microsoft Ofﬁce Communicator.

Make sure your headset is charged.

Make sure your headset is on and connected.

Press the call control button on your headset.

Fine tune the listening volume with the call control button.

If the volume is still too low, adjust the listening volume on the PC using Microsoft Ofﬁce

Communicator*.

The sound is distorted or I hear

an echo in the headset.

Reduce speaking volume on the PC using Microsoft Ofﬁce Communicator*.

Point microphone towards your chin.

If the distortion is still present, lower the volume using the call control button.

While on an Microsoft Ofﬁce

Communicator call I want to

accept a call from my mobile

phone.

Press the call control button for less than 1 second (this will disconnect the Microsoft Ofﬁce

Communicator call.) Press the call control button again to connect with your mobile phone.

Reconnecting the Bluetooth link

between your headset and USB

adapter.

If you turn on the headset beyond Bluetooth range, and then return within it, you may need to

reestablish the Bluetooth link by pressing the USB adapter button.

Talk time performance is

signiﬁcantly degraded even

after a full recharge.

Battery is wearing out. Contact www.plantronics.com/support for factory service information.

6 Troubleshooting and Common Questions

Troubleshooting — Microsoft Ofﬁce Communicator Usage

* Consult Microsoft Ofﬁce Communicator Help for more information

Plantronics Savi User Guide 14

My headset does not

work with my phone.

Make sure the headset is fully charged.

Make sure headset is paired with the Bluetooth phone you are trying to use.

See “Pairing Your Headset to your Bluetooth Mobile Phone” on page 12.

My phone did not locate the

headset.

Turn both your phone and headset off and on, and then repeat the pairing process on page 12.

I could not enter my PIN code. Turn both your phone and headset off and on, and then repeat the pairing process on page 12.

Your PIN code, or Passkey, is 0000.

I cannot hear caller/dial tone. The headset is not turned on. Press the call control button for approximately 4 seconds until you

hear a tone or see the indicator glow blue.

Your headset is out of range. Move the headset closer to the Bluetooth phone.

Your headset battery is drained. Charge your battery. See “Docking and Charging Headset” on

page 7.

The listening volume is too low. Incremental tapping of the call control button will adjust volume.

Make sure that the headset ﬁts properly. See “Fitting Headset” on page 7.

Audio quality is poor. Your headset is out of range. Move the headset closer to the Bluetooth phone.

Callers cannot hear me. Make sure that headset is sitting correctly in ear with boom pointing towards corner of mouth.

See “Fitting Headset” on page 7.

My headset falls off my ear. Make sure that Headset is sitting correctly on your ear with boom pointing towards corner of

mouth.

See “Fitting Headset” on page 7.

Troubleshooting — Mobile Phone Usage

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060

United States

www.plantronics.com

For product support contact us at www.plantronics.com/support.

or registered trademarks of Plantronics, Inc. Microsoft, Windows and Vista are trademarks or registered trademarks of

Microsoft Corporation. The Bluetooth word mark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics is

under license..

Patents US 5,210,791; Patents Pending.

81668-01 (02.09)

Plantronics Savi Go Convertible User guide

Brand: Plantronics

Model: Savi Go Convertible

Category: Mobile headsets

Type: User guide

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Plantronics Savi Go Convertible User guide

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