Oracle Sun ZFS Storage 7320 User manual

Type
User manual
Oracle
®
ZFS Storage Appliance Customer
Service Manual
For ZS4-4, ZS3-x, 7x20 Controllers, and DE2-24, Sun Disk
Shelves, Release OS8.6.0
Part No: E71921-01
July 2016
Oracle ZFS Storage Appliance Customer Service Manual
Part No: E71921-01
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Contents
Servicing the Oracle ZFS Storage Appliance ....................................................  13
Getting Started with Servicing the Hardware ....................................................  15
Introduction to the BUI ..................................................................................  15
Introduction to the CLI ..................................................................................  16
BUI Hardware View ......................................................................................  16
Viewing the Remaining SSD Endurance (BUI) ......................................  17
Setting a Threshold Alert for SSD Endurance (BUI) ...............................  18
Viewing CPU Details (BUI) ...............................................................  19
System Overview ..........................................................................................  19
System Chassis .....................................................................................  20
Disk Shelves ......................................................................................... 21
Chassis Details View .....................................................................................  22
Disk Shelf Details View .........................................................................  23
SSD Endurance .....................................................................................  25
InfiniBand Host Controller Adapters .........................................................  25
Service Processor ..................................................................................  26
CLI Hardware View ....................................................................................... 26
Component Properties ............................................................................  27
Viewing the Remaining SSD Endurance (CLI) ......................................  28
Setting a Threshold Alert for SSD Endurance (CLI) ................................ 29
Viewing CPU Details (CLI) ...............................................................  29
Performing a Diagnostic Reboot (CLI) .................................................  30
Configuring the Management Port ....................................................................  30
Using Oracle ILOM to Diagnose Hardware Faults ............................................... 31
Logging in to Oracle ILOM Using a Local Serial Connection ...................  31
Logging in to Oracle ILOM Remotely Using a Web Interface ...................  32
▼ Logging in to Oracle ILOM Remotely Using a Command Line
Interface ............................................................................................... 32
5
Contents
Viewing and Clearing CPU Faults from ILOM ......................................  33
Understanding Hardware Status .......................................................................  33
Locating the Chassis Serial Number ....................................................  34
Locating a Failed Component (BUI) ....................................................  34
Locating a Failed Component (CLI) ....................................................  34
Working with Problems ..................................................................................  36
Active Problems Display ........................................................................  36
Repairing Active Problems ...................................................................... 37
Related Features ....................................................................................  38
Using Logs ................................................................................................... 38
Alert Log Entries ..................................................................................  38
Fault Log Entries ..................................................................................  39
System Log Entries ...............................................................................  40
Audit Log Entries .................................................................................. 40
Phone Home Log Entries ........................................................................  41
Viewing Logs (BUI) .........................................................................  41
Listing Logs (CLI) ...........................................................................  41
Viewing All Log Entries (CLI) ...........................................................  42
Viewing Groups of Log Entries (CLI) ..................................................  42
Viewing Entry Details (CLI) ..............................................................  44
Exporting Logs (BUI) .......................................................................  44
Exporting Logs (CLI) .......................................................................  46
Using Workflows ........................................................................................... 47
Prerequisites for Servicing Hardware ...............................................................  49
Safety Information .........................................................................................  49
Required Tools and Information .......................................................................  50
Powering Off the Controller ............................................................................  50
Extending the Storage Controller from the Rack ............................................  51
Removing the Top Cover ........................................................................... 52
Powering Off the Disk Shelf ......................................................................  53
Servicing the ZS4-4 Controller ..........................................................................  55
Replacing a ZS4-4 HDD or SSD ................................................................  55
Replacing a ZS4-4 Power Supply ................................................................ 57
Replacing a ZS4-4 Fan Module ..................................................................  58
Identifying a Faulted ZS4-4 Memory Module ................................................  60
6 Oracle ZFS Storage Appliance Customer Service Manual • July 2016
Contents
Replacing a ZS4-4 DIMM .........................................................................  62
Replacing a ZS4-4 Memory Riser Card ........................................................  64
Replacing a ZS4-4 PCIe Card ....................................................................  66
Replacing a ZS4-4 Battery .........................................................................  71
ZS4-4 Controller Hardware Overview ...............................................................  74
ZS4-4 Base Configuration ....................................................................... 74
ZS4-4 Front and Rear Panel Components ..................................................  75
ZS4-4 PCIe I/O Cards ............................................................................  79
ZS4-4 Internal Components ..................................................................... 83
ZS4-4 Attached Storage .......................................................................... 88
Servicing the ZS3-4 Controller ..........................................................................  89
Replacing a ZS3-4 HDD or SSD ................................................................  89
Replacing a ZS3-4 Fan Module ..................................................................  91
Replacing a ZS3-4 Power Supply ................................................................ 93
Replacing a ZS3-4 DIMM .........................................................................  95
Replacing a ZS3-4 PCIe Card or Riser .......................................................  104
Replacing a ZS3-4 Battery .......................................................................  108
ZS3-4 Controller Hardware Overview .............................................................  111
ZS3-4 Base Configuration .....................................................................  111
ZS3-4 Specifications ............................................................................  111
ZS3-4 Front and Rear Panel Components .................................................  112
ZS3-4 Internal Components ...................................................................  116
ZS3-4 PCIe I/O Cards ..........................................................................  121
ZS3-4 Attached Storage ........................................................................  125
Servicing the ZS3-2 Controller ........................................................................  127
Installing Optional PCIe Slot Cards in Order ...............................................  128
Disconnecting the RJ-45 Cable from the Cluster Serial Port ............................  129
Replacing a ZS3-2 HDD or SSD ...............................................................  130
Replacing a ZS3-2 Power Supply ..............................................................  133
Replacing a ZS3-2 Fan Module ................................................................. 136
Replacing a ZS3-2 DIMM .......................................................................  139
Replacing a ZS3-2 PCIe Card or Riser .......................................................  146
Replacing a ZS3-2 Flash Drive .................................................................  152
Replacing a ZS3-2 Battery .......................................................................  154
ZS3-2 Controller Hardware Overview .............................................................  156
7
Contents
ZS3-2 Base Configuration .....................................................................  156
ZS3-2 Front and Rear Panel Components .................................................  157
ZS3-2 Specifications ............................................................................  161
ZS3-2 Internal Components ...................................................................  162
ZS3-2 PCIe I/O Cards ..........................................................................  169
ZS3-2 Optional Cable Management Arm .................................................  170
ZS3-2 Attached Storage ........................................................................  171
Servicing the 7x20 Controller ..........................................................................  173
Replacing a 7x20 HDD or SSD ................................................................  173
Replacing a 7x20 Fan Module ..................................................................  175
Replacing a 7x20 Power Supply ................................................................ 180
Replacing a 7x20 DIMM .........................................................................  184
Replacing a 7x20 Controller PCIe Card or Riser ..........................................  197
Replacing a 7x20 Battery .........................................................................  208
7420 Controller Hardware Overview ...............................................................  214
7420 Configuration Options ................................................................... 214
7420 Front and Back Panel Components ..................................................  215
7420 Specifications ..............................................................................  218
7420 Internal Components ..................................................................... 219
7420 PCIe I/O Cards ............................................................................  224
7420 Attached Storage .......................................................................... 229
7320 Controller Hardware Overview ...............................................................  229
7320 Configuration Options ................................................................... 229
7320 Front and Back Panel Components ..................................................  232
7320 Electrical Specifications ................................................................  236
7320 Internal Components ..................................................................... 236
7320 Attached Storage .......................................................................... 241
7120 Controller Hardware Overview ...............................................................  241
7120 Base Configuration ....................................................................... 242
7120 Chassis Overview ........................................................................  242
7120 Front Panel .................................................................................  243
7120 Rear Panel ..................................................................................  243
7120 Physical Specifications .................................................................. 244
7120 Electrical Specifications ................................................................  244
7120 Internal Boards ............................................................................  245
7120 CPU and Memory ........................................................................  246
8 Oracle ZFS Storage Appliance Customer Service Manual • July 2016
Contents
7120 Power Distribution, Fan Module and Disk Components .......................  247
7120 I/O Components ..........................................................................  248
7120 NIC/HBA Options ........................................................................ 249
7120 PCIe Options ............................................................................... 250
7120 Connectors ..................................................................................  251
7120 Cables ........................................................................................  252
7120 Attached Storage .......................................................................... 253
Servicing the Disk Shelves .............................................................................  255
Electrostatic Discharge Precautions .................................................................  255
Replacing a Faulty Disk Shelf Drive ..........................................................  256
Replacing a Disk Shelf Power Supply ........................................................  259
Replacing a Disk Shelf I/O Module ...........................................................  264
Replacing a Disk Shelf SIM Board ............................................................  266
Adding a New Disk Shelf ........................................................................  269
Adding a Disk Shelf Cache Device ............................................................  270
Connecting to Attached Storage .....................................................................  272
Disk Shelf Hardware Overview ......................................................................  272
Disk Shelf Front and Back Panel Components ..........................................  272
Disk Shelf Indicators ............................................................................  277
Disk Shelf Drive Locations ...................................................................  284
Disk Shelf Configurations .....................................................................  286
Maximum Number of Disk Shelves per Controller Configuration .................. 289
SAS-2 ................................................................................................  289
Viewing System Disks Status .......................................................................... 291
Working with Support Bundles .......................................................................  293
Support Bundle Options ................................................................................  293
Generating and Uploading a Support Bundle (BUI) ....................................... 294
Generating and Uploading a Support Bundle (CLI) .......................................  294
Viewing Support Bundle Details (BUI) ....................................................... 295
Viewing Support Bundle Details (CLI) .......................................................  296
Uploading a Locally Generated Bundle (CLI) ..............................................  296
Retrying a Failed Support Bundle Upload (BUI) ..........................................  297
Retrying a Failed Support Bundle Upload (CLI) ........................................... 297
9
Contents
Canceling a Pending Support Bundle Operation (BUI) ................................... 298
Canceling a Pending Operation (CLI) ......................................................... 298
Deleting a Support Bundle (BUI) ..............................................................  298
Deleting a Support Bundle (CLI) ............................................................... 298
Performing the Initial Setup ............................................................................  301
Restarting the Appliance .................................................................................  303
Performing a Factory Reset ............................................................................  305
Backing Up the Configuration .........................................................................  307
Configuration Backup Contents ......................................................................  308
Configuration Restore Impact ........................................................................  308
Security Considerations for Configuration Backups ............................................ 310
Creating a Configuration Backup (BUI) ...................................................... 310
Creating a Configuration Backup (CLI) ......................................................  311
Restoring from a Saved Configuration (BUI) ...............................................  311
Restoring from a Saved Configuration (CLI) ...............................................  312
Deleting a Saved Configuration (BUI) ........................................................ 312
Deleting a Saved Configuration (CLI) ........................................................  313
Exporting a Saved Configuration (BUI) ......................................................  313
Exporting a Saved Configuration (CLI) ......................................................  313
Importing a Saved Configuration (BUI) ......................................................  314
Importing a Saved Configuration (CLI) ......................................................  314
Viewing Appliance Configurations (BUI) .................................................... 314
Viewing Appliance Configurations (CLI) ....................................................  314
Working with Software Notifications and Updates ..........................................  317
Setting Up Software Notification (BUI) ......................................................  317
Setting Up Software Notification (CLI) ......................................................  318
Checking for and Downloading Software Updates (BUI) ...............................  318
Checking for and Downloading Software Updates (CLI) ................................  318
Removing System Updates (BUI) ..............................................................  319
Removing System Updates (CLI) ..............................................................  319
10 Oracle ZFS Storage Appliance Customer Service Manual • July 2016
Contents
Upgrading the Software ................................................................................... 321
Preparing to Upgrade the Software .................................................................  321
Upgrading Software on a Standalone Controller ................................................  322
Upgrading Software on a Standalone Controller (BUI) ........................... 323
Upgrading Software on a Standalone Controller (CLI) ...........................  324
Upgrading Software on Clustered Controllers ...................................................  327
Preparing to Upgrade Clustered Controllers (BUI) ................................  327
Preparing to Upgrade Clustered Controllers (CLI) ................................. 328
Upgrading Controller A (BUI) ..........................................................  330
Upgrading Controller A (CLI) ..........................................................  331
Upgrading Controller B (BUI) ..........................................................  333
Upgrading Controller B (CLI) ........................................................... 334
Working with Health Checks ...........................................................................  337
Checking System Health (BUI) .................................................................  337
Checking System Health (CLI) .................................................................  339
Troubleshooting Update Health Check Failures .................................................  340
Resolving Health Check Alerts ......................................................................  340
Resolving Health Check Alerts .........................................................  341
Deferred Updates ............................................................................................. 343
Applying Deferred Updates (BUI) .............................................................  344
Applying Deferred Updates (CLI) .............................................................  344
Passthrough x Deferred Update ......................................................................  345
User Quotas Deferred Update ........................................................................  346
COMSTAR Deferred Update .........................................................................  346
Triple Parity RAID Deferred Update ...............................................................  347
Dedup Deferred Update ................................................................................  347
Replication Deferred Update ..........................................................................  348
Received Properties Deferred Update ..............................................................  348
Slim ZIL Deferred Update ............................................................................  348
Snapshot Deletion Deferred Update ................................................................  349
Recursive Snapshots Deferred Update .............................................................  349
Multi Replace Deferred Update ......................................................................  349
RAIDZ Mirror Deferred Update .....................................................................  350
Optional Child Dir Deferred Update ...............................................................  350
Multiple Initiator Groups per LUN Deferred Update ..........................................  350
11
Contents
Large Block Sizes Deferred Update ................................................................  351
Sequential Resilvering Deferred Update ...........................................................  351
NDMP-zfs Replica Backup Deferred Update ....................................................  351
ACL Passthrough with Mode Preservation Deferred Update ................................  352
Understanding Deferred Updates ....................................................................  352
Working with Firmware Updates .....................................................................  355
Checking the Status of Firmware Updates (BUI) ..........................................  357
Checking the Status of Firmware Updates (CLI) ..........................................  357
Rolling Back System Software ........................................................................  359
Fail-safe Rollback ................................................................................... 359
Rolling Back the System Software (BUI) ....................................................  360
Rolling Back the System Software (CLI) ....................................................  361
Removing an Update Package ........................................................................  363
Removing an Update Package (BUI) .......................................................... 363
Removing an Update Package (CLI) ..........................................................  363
12 Oracle ZFS Storage Appliance Customer Service Manual • July 2016
Servicing the Oracle ZFS Storage Appliance
This document encompasses the following sections that describe maintenance procedures for
the Oracle ZFS Storage Appliance.
To service the appliance hardware components, use the following sections:
“Getting Started with Servicing the Hardware” on page 15
“Prerequisites for Servicing Hardware” on page 49
“Servicing the ZS4-4 Controller” on page 55
“Servicing the ZS3-4 Controller” on page 89
“Servicing the ZS3-2 Controller” on page 127
“Servicing the 7x20 Controller” on page 173
“Servicing the Disk Shelves” on page 255
To maintain the system, use the following sections.
“Viewing System Disks Status” on page 291
“Working with Support Bundles” on page 293
“Performing the Initial Setup” on page 301
“Restarting the Appliance” on page 303
“Backing Up the Configuration” on page 307
“Working with Software Notifications and Updates” on page 317
“Upgrading Software on a Standalone Controller (BUI)” on page 323
“Upgrading Software on a Standalone Controller (CLI) ” on page 324
“Upgrading Software on Clustered Controllers” on page 327
“Working with Health Checks” on page 337
“Deferred Updates” on page 343
“Working with Firmware Updates” on page 355
“Rolling Back System Software” on page 359
“Removing an Update Package (BUI)” on page 363
Servicing the Oracle ZFS Storage Appliance 13
14 Oracle ZFS Storage Appliance Customer Service Manual • July 2016
Getting Started with Servicing the Hardware
To get started with servicing the hardware, use the following sections:
“Introduction to the BUI” on page 15
“Introduction to the CLI” on page 16
“BUI Hardware View” on page 16
“System Overview” on page 19
“Chassis Details View” on page 22
“Disk Shelf Details View” on page 23
“CLI Hardware View” on page 26
“Configuring the Management Port” on page 30
“Using Oracle ILOM to Diagnose Hardware Faults” on page 31
“Understanding Hardware Status” on page 33
“Working with Problems” on page 36
“Using Logs” on page 38
“Using Workflows” on page 47
Introduction to the BUI
The Browser User Interface (BUI) is the graphical tool for administration of the appliance.
The BUI provides an intuitive environment for administration tasks, visualizing concepts, and
analyzing performance data.
The management software is designed to be fully featured and functional on a variety of web
browsers, as described in “Browser User Interface (BUI)” in Oracle ZFS Storage Appliance
Administration Guide, Release OS8.6.0. Direct your browser to the system using either the IP
address or host name you assigned to the NET-0 port during initial configuration as follows:
https://ipaddress:215 or https://hostname:215. The login screen appears. The online help linked
in the top right of the BUI is context-sensitive. For every top-level and second-level screen in
the BUI, the associated help page appears when you click the Help button.
Getting Started with Servicing the Hardware 15
Introduction to the CLI
Introduction to the CLI
The Command Line Interface (CLI) is designed to mirror the capabilities of the BUI, while
also providing a powerful scripting environment for performing repetitive tasks. The following
sections describe details of the CLI. When navigating through the CLI, there are two principles
to be aware of:
Tab completion is used extensively: if you are not sure what to type in any given context,
pressing the Tab key will provide you with possible options. Throughout the documentation,
pressing Tab is presented as the word "tab" in bold italics.
Help is always available: the help command provides context-specific help. Help on a
particular topic is available by specifying the topic as an argument to help, for example help
commands. Available topics are displayed by tab-completing the help command, or by typing
help topics.
You can combine these two principles, as follows:
hostname:> helptab
builtins commands general help properties script
BUI Hardware View
The BUI hardware view provides interactive illustrations that enable you to browse through the
appliance and attached disk shelf components.
The buttons in the hardware view are described in the following table:
TABLE 1
Icons in the BUI Hardware View
Icon Description Icon Description
Show a more detailed view
of this component
Toggle blinking of the
locator LED for this
component
Leave this detailed view Power off, reboot, or
diagnostic reboot
Click for more details Offline disk
Hardware component is ok
(green)
Port active
Hardware component is
not present (grey)
Port inactive
16 Oracle ZFS Storage Appliance Customer Service Manual • July 2016
Viewing the Remaining SSD Endurance (BUI)
Icon Description Icon Description
Hardware component is
faulted (amber)
Viewing the Remaining SSD Endurance (BUI)
Use the following procedure to view the remaining SSD endurance.
1.
Go to Maintenance > Hardware.
2.
Click Show Details to view controller details.
3.
Click Disk.
4.
Hover over a disk row and click its information icon . The disk details are
displayed, including the remaining SSD endurance.
Getting Started with Servicing the Hardware 17
Setting a Threshold Alert for SSD Endurance (BUI)
5.
Click OK.
Setting a Threshold Alert for SSD Endurance (BUI)
Use the following procedure to set a threshold alert for SSD endurance.
1.
Go to Configuration > Alerts > Threshold Alerts.
2.
Click the add icon .
3.
In the Threshold field, select SSD: Endurance on any device and specify and its
parameters.
4.
Specify the parameters for Timing and Alert actions.
5.
(Optional) Click TEST to verify the settings.
6.
Click APPLY.
18 Oracle ZFS Storage Appliance Customer Service Manual • July 2016
Viewing CPU Details (BUI)
Viewing CPU Details (BUI)
Use the following procedure to view CPU details.
1.
Go to Maintenance > Hardware.
2.
Click Show Details to view controller details.
3.
Click CPU.
4.
Hover over a CPU row and click its information icon . The CPU details are
displayed.
5.
Click OK.
System Overview
The main hardware page lists the system chassis, a summary of its contents, and any attached
disk shelves (on supported systems). This provides an overview of the hardware present on
the system. The power icon , located in the upper left of the view, presents a dialog box to
Getting Started with Servicing the Hardware 19
Viewing CPU Details (BUI)
either power off, reboot (power cycle), or reboot the appliance with diagnostics. Only select
the diagnostic reboot option when instructed by Oracle Service personnel because it could
take a long time to complete and could have adverse results if not performed properly. Do not
perform a diagnostic reboot when system-affecting operations are occurring, such as upgrading
firmware, executing commands, and configuring or unconfiguring storage. The diagnostic
reboot option is not available when using the system chassis power icon.
System Chassis
The primary system chassis is shown on the top half of the view. At the top left, click the right-
arrow icon to get more detail about the chassis. The indicator notes if there are any faulted
components within the chassis, and the name of the chassis. The chassis name is initially set to
the appliance name during installation. To change the chassis name, use the entry field on the
Configuration > Services > System Identity screen. For more information, see “System Identity
Configuration” in Oracle ZFS Storage Appliance Administration Guide, Release OS8.6.0.
At the top right of the system chassis is the locator icon to light the locator LED, and the
power icon , which presents a dialog box to either power off or reboot (power cycle) the
appliance.
A thumbnail of the controller is presented at left. Clicking on the thumbnail or the "Show
Details" link takes you to a detailed view of the chassis, and is identical to clicking on the right-
arrow icon at the top left of the view.
The following information is presented in a summary view:
TABLE 2
System Chassis Properties
Property Description
Manufacturer Manufacturer of the system
Model System model name
Serial System chassis hardware serial number
Processors Count and description of processors in the system
Memory Total memory in the system
System Size and number of system disks used for the system image
Data Size and number of data disks in the system chassis. This is only valid for
standalone systems. If there are no data disks present, "-" will be displayed.
Cache Size and number of read-optimized cache devices in the system chassis. This
is only valid for expandable systems that support additional disk shelves.
20 Oracle ZFS Storage Appliance Customer Service Manual • July 2016
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Oracle Sun ZFS Storage 7320 User manual

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