Edgewater Networks EdgeMarc 4571 Installation guide

EdgeMarc 4571/4571W

Enterprise Session

Border Controller

Installation Guide

Version 1.0

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EdgeMarc is a trademark of Edgewater Networks, Inc. in the United States and other

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This product, software and related technology is subject to U.S. export control and

may be subject to export or import regulations in other countries. Purchaser must

strictly comply with all such laws and regulations. A license to export or re-export may

be required by the U.S. Department of Commerce.

Regulatory Compliance

UL, FCC Part 15, FCC Part 68

Licensing

Use of this product is subject to Edgewater Networks Software License Agreement.

Portions of this product include software sponsored by the Free Software Foundation

and are covered by the GNU GENERAL PUBLIC LICENSE.

See the VOS for EdgeMarc User Manual for more information regarding licenses.

Warranty

Product warranty does not apply to damage caused by lightning, power surges, or

wrong voltage usage.

Typographical Errors

This publication could include technical inaccuracies or typographical errors, for which

Edgewater Networks never can or shall be held liable. Changes are made periodically

to the information herein; these changes will be incorporated in new releases of this

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or products described in this publication at any time, without prior notice.

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Release Date: December, 2011

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Contents

Contents ................................................................................................................. i

Preface ................................................................................................................... 1

Typographic Conventions ............................................................................ 1

Contact and Support Information ................................................................. 1

Overview ................................................................................................................ 2

EdgeMarc 4571 Enterprise Session Border Controller ................................ 2

EdgeMarc 4571W Enterprise Session Border Controller ............................. 3

EdgeMarc 4571/4571W Features ................................................................ 4

Front Panel.................................................................................................. 5

Back Panel .................................................................................................. 6

Installation ............................................................................................................. 8

Required Tools, Materials, and Information ................................................. 8

Step 1: Install the EdgeMarc 4571/4571W Chassis ..................................... 9

Rack Mount Installation .................................................................... 9

Wall-Mount Installation ................................................................... 10

Step 2: Connect to the LAN and WAN ....................................................... 11

Connecting to the LAN ................................................................... 11

Connecting to a WAN Router, Cable Modem or DSL Modem ........ 12

Connecting to the WAN Using the T1/E1 Port ................................ 12

Step 3: Connect to Power .......................................................................... 12

Configuring Basic Network Settings ................................................................. 13

Accessing VOS for EdgeMarc ................................................................... 13

Configuring Basic LAN, WAN, and T1/E1 Settings .................................... 15

Enabling a LAN Connection ........................................................... 15

Enabling a WAN Connection.......................................................... 16

Enabling the T1/E1 Interface.......................................................... 17

Deploying the EdgeMarc 4571/4571W ...................................................... 18

Specifications ..................................................................................................... 19

Warranty Information .......................................................................................... 20

Hardware Warranty ................................................................................... 20

Certification and Compliance............................................................................. 21

Certificates ................................................................................................ 21

Wireless LAN (Model 4571W only) ............................................................ 21

FCC PART 68 NOTICE ............................................................................. 21

Service Requirements ................................................................. 22

INDUSTRY CANADA (IC) NOTICE ........................................................... 22

FCC Statement ......................................................................................... 23

Immunity CE Mark Warning ....................................................................... 23

Preface

Thank you for purchasing the EdgeMarc 4571/4571W. This guide provides instructions

for installing the EdgeMarc 4571/4571W and configuring basic software settings. It is

intended for network installers, network operators, and security officers.

Typographic Conventions

Task steps are presented in numbered lists. User inputs are displayed in boldface type

and can represent either keyboard input or mouse selections in a browser window.

Web GUI menus and input areas are represented in italic type.

Note

Denoted with a pencil icon, notes emphasize useful information.

Caution

Denoted with an exclamation point icon, cautions indicate situations in which proper

procedures must be followed to avoid the risk of data loss or equipment damage.

Warning

Denoted with a lightning bolt symbol, warnings indicate situations in which proper

procedures must be followed to avoid the risk of bodily injury.

Contact and Support Information

Edgewater Networks, Inc.

2895 Northwestern Parkway

Santa Clara, CA 95051

http://www.edgewaternetworks.com

Phone: +1 (408) 351-7200

General Email: info@edgewaternetworks.com

Sales Email: sales@edgewaternetworks.com

Edgewater Networks, Inc. - Technical Assistance Center

Phone: +1 (408) 351-7200 ext. 2

Support Email: support@edgewaternetworks.com

1

Overview

EdgeMarc Enterprise Session Border Controllers (ESBCs) are used to connect

enterprises to cloud-based services such as SIP trunking and hosted PBX. They are

also used by the enterprise for business-to-business video conferencing and branch

office connectivity. Available for small to large enterprise environments, all EdgeMarc

products provide a Voice over IP (VoIP) and video-aware NAT/Firewall, protocol

harmonization for interoperability of VoIP and video devices, active VoIP line testing,

call quality monitoring, survivability, Quality of Service (QoS) and more.

The EdgeMarc ESBCs can be deployed initially as low-cost WAN access routers and

then licensed through software for more advanced VoIP features and increased call

performance. The EdgeMarc is the ideal platform for service providers offering

Dedicated Internet Access (DIA), hosted VoIP and managed security services, and for

enterprises migrating to converged voice and data networks.

EdgeMarc 4571 Enterprise Session Border Controller

The EdgeMarc 4571 is an 8 port Integrated Access Device (IAD) that combines

multiple voice and data features into a single, easy to use ESBC. Designed for small

and medium office connectivity, the EdgeMarc 4571 features the following port

configuration:

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

 4 x 10/100 Mbps Ethernet LAN ports

 1 x 10/100 Mbps Ethernet WAN port

 4 x T1/E1 ports

 6 x FXS ports

 2 x FXO ports

 2 x USB ports

The EdgeMarc 4571/4571W supports up to 70 concurrent WAN calls, allowing you to:

• Connect key systems and IP phones for SIP Trunking and Hosted PBX

• Connect branch/remote offices to data center communications systems

• Expand FXS port coverage of base systems

• Employ integrated VoIP failover to the PSTN

EdgeMarc 4571W Enterprise Session Border Controller

The EdgeMarc 4571W is an 8 port Integrated Access Device (IAD) that combines

multiple voice and data features into a single, easy to use wireless ESBC. Designed

for small and medium office connectivity, the EdgeMarc 4571W provides an Ethernet

WAN port, a 4 port managed VLAN switch, 6 FXO/2 FXS integrated analog phone

ports and up to 4 integrated T1 Channel Service Units (CSUs)/Data Service Units

(DSUs).

The EdgeMarc 4571W has the same port configuration as the EdgeMarc 4571 with

the added capability to function as an 802.11 b/g Wireless Access Point (WAP).

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

EdgeMarc 4571/4571W Features

Feature

Description

Security

A stateful packet inspection firewall is used in combination with a VoIP

application layer gateway to provide comprehensive “media-aware” security.

The EdgeMarc 4571/4571W also supports IPSec for secure site-to-site

networking.

 VoIP-aware firewall dynamically provisions and closes UDP ports

used for VoIP calls

 IPSec: 3DES, SHA-1

 NAT/PAT server protects and hides enterprise LAN topology

VoIP

The EdgeMarc 4571/4571W resolves NAT/FW traversal problems for SIP

and H.323 traffic. It allows a single public IP address to be used for multiple

VoIP clients. VoIP survivability enables continuous service during WAN link

failures. Survivability can use either the FXO ports on the EdgeMarc

4571/4571W or an external gateway.

Quality of

Service

The EdgeMarc 4571/4571W maximizes WAN link utilization while optimizing

voice quality using prioritization and shaping. Quality of Service features

include:

 Class based queuing/prioritization

 Diffserv marking and policing

 Traffic shaping

 VoIP call admission control prevents oversubscription of priority

queue

Passive Call

Quality

Monitoring

The EdgeMarc 4571/4571W provides passive call quality monitoring

statistics for each VoIP call to enforce SLAs and resolve networking

problems that negatively affect call quality. The call quality monitoring

features:

 Per call statistics that include mean opinion score (average and

minimum), jitter, latency, and packet loss.

 Alarms for poor MOS scores.

 Active call count indicators.

Analog Voice

The EdgeMarc 4571/4571W features 6 FXS ports for connecting analog and

key system phones to the network, and 2 FXO ports to connect to the PSTN

for failover.

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Front Panel

o

o Name

o Description

A

o Power LED

o Off

o Power switch is off (or no power from the AC outlet).

o Green

o Power is supplied to the unit.

B

o Status LED

o Off

o The unit could not boot up because of self-test failure.

o Green

o Self-test passed.

o C

o T1/E1 Status

LEDs

o Off

o T1 cable is not connected to the device.

o Green

o T1 is in sync.

o Yellow

o The destination to which data is being transmitted has a problem

with the signal it is receiving.

o Red

o Data has been corrupted and there is a loss of signal.

o D

o Line LEDs

o Off

o No active call.

o Green

o Active call

o E

o Phone LEDs

o Off

o No active call.

o Green

o Active call

Back Panel

o LED Label

o Description

A

o Wireless Antenna

o Antenna for wireless LAN. Available on 4571W model only.

B

o Power Connector

o Accepts the plug from the supplied power cord to connect the unit to

an AC power outlet.

o C

o 10/100 Mbps

Ethernet LAN

Ports

o Four (4) Local Area Network (LAN) ports to connect the IP phones or

an Ethernet switch. Unit can also be configured through any of these

ports using the web interface.

D

o 10/100 Mbps

Ethernet WAN

Port

o Can be used as an alternative or in addition to the T1/E1 WAN ports.

This port is typically used when connecting the EdgeMarc

4571/4571W to an existing WAN router, cable or xDSL modem.

o E

o USB Ports

o 2 (Version 2.0) x USB ports can be used for Evolution Data Optimized

(EVDO) WAN connections and maintenance functions.

o F

o Console Port

o This port is used to establish a local console session with the

EdgeMarc 4571/4571W using a VT100 terminal or emulation program.

The cable required is a Male to Female straight-through DB-9 cable.

The serial port uses a baud rate of 9600, 8 data bits, 1 stop bit and no

parity.

o This port is used for debug or local diagnostic purposes only. Primary

configuration of the EdgeMarc 4571/4571W is performed from a web

browser as covered in Edgewater Networks VoIP Operating System

(VOS) for EdgeMarc User Manual.

o G

o T1/E1 WAN Ports

and LEDs

o 4 T1/E1

ports that

o Off

o T1 cable is not connected to the device.

o Green

o T1 is in sync.

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

o LED Label

o Description

are used

to connect

to T1/E1

lines.

o Yellow

o The destination to which data is being

transmitted has a problem with the signal it is

receiving.

o Red

o Data has been corrupted and there is a loss of

signal.

o H

o Line

o 6 FXO

ports

o Off

o No active call

o Green

o Active call

o I

o Phone

o 2 FXS

ports

o Off

o No active call

o Green

o Active call

o J

o Erase Button

o If pressed twice in quick succession, only the CLI password will be

changed back to its original password.

o If pressed three times in quick succession, the EdgeMarc will revert

back to the factory default settings. This will reset all passwords and

erase all prior configurations. The default LAN address will be set to

192.168.1.1.

o Caution

o Using the Erase button as outlined above means any configuration

made to the EdgeMarc 4571/4571W will be lost. Erasing the

configuration means that IP phones installed behind the EdgeMarc

4571/4571W will not work and Internet connectivity or network access

for PCs will be down until the system is reconfigured.

o K

o Grounding Port

o Connects the EdgeMarc 4571/4571W to ground.

2

Installation

Observe the following guidelines when installing the EdgeMarc 4571/4571W:

 Always verify that the AC cord is disconnected from a power source prior to

installation.

 Do not stack multiple units on top of each other as this can cause overheating.

 Ensure that the installation site has adequate air circulation and meets the

minimum operating conditions for the system as specified in the Specifications

section of this document.

Required Tools, Materials, and Information

 TIA/EIA 568B standard Ethernet cables to connect the LAN ports to LAN switches

or to individual IP phones. These cables can also be used to connect the Ethernet

WAN port to a WAN router, a cable modem or a DSL Modem, or to connect a

T1/E1 port to a WAN or PRI connection.

 Philips screwdriver (if the unit will be mounted in a rack).

 If a T1/E1 port will be used to connect to the WAN, you will need:

─ T1/E1 cable to connect the T1/E1 port to a T1/E1 line

─ T1/E1 frame format

─ Layer 2 protocol such as PPP, Frame Relay/DLCIs, HDLC, etc.

Warning

To reduce the risk of fire, use only 26 AWG or larger wire (e.g. 24, 22, 20, etc.) to

connect the T1 port on your unit to an RJ-45 jack.

 If the unit will be mounted on the wall you will need:

─ 1 flat or Philips head screw driver

─ 2 round or flat head Philips or slotted wood screws - 1 ½ inch long.

─ 2 hollow wall anchors

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Step 1: Install the EdgeMarc 4571/4571W Chassis

1. Remove the EdgeMarc 4571/4571W and accessories from the shipping container:

 AC Power cord

 Rack mount ears

 6 Philips head screws to attach the rack mount ears to the chassis

 Wall mount stencil

 Antenna (EdgeMarc 4571W only)

 Edgewater Documentation CD

 Regulatory, Compliance, and Safety Information

2. Place the EdgeMarc 4571/4571W on a flat, dry surface such as a desktop, shelf or

tray, or install it in a rack or on the wall as described below.

3. Attach the antenna (EdgeMarc 4571W only).

Rack Mount Installation

You can install the EdgeMarc 4571/4571W in a 19” rack using the rack mount kit

supplied with the product.

IMPORTANT: Before completing rack installation of the EdgeMarc 4571/4571W,

take note of the following conditions:

Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the

operating ambient temperature of the rack environment may be greater than room

ambient. Therefore, consideration should be given to installing the equipment in an

environment compatible with the maximum ambient temperature specified by the

manufacturer.

Reduced Air Flow - Installation of the equipment in a rack should be such that the

amount of airflow required for safe operation of the equipment is not compromised.

Mechanical Loading - Mounting of the equipment in the rack should be such that a

hazardous condition is not achieved due to uneven mechanical loading.

Circuit Overloading - Consideration should be given to the connection of the

equipment to the supply circuit and the effect that overloading of the circuits might

have on overcurrent protection and supply wiring. Appropriate consideration of

equipment nameplate ratings should be used when addressing this concern.

Reliable Earthing - Reliable earthing of rack-mounted equipment should be

maintained. Particular attention should be given to supply connections other than

direct connections to the branch circuit (e.g. use of power strips).

To install the EdgeMarc 4571/4571W in a rack:

1. Attach the rack mount ears to both sides of the EdgeMarc 4571/4571W with the

supplied screws.

2. Install the unit in the rack with rack mount screws (not included).

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Wall-Mount Installation

You can mount the 4571/4571W on a wall using the two mounting brackets on the

bottom of the appliance. We recommend that you use two round or pan head screws.

1. Install two screws 203 mm horizontally apart on a wall or other vertical surface.

The screws should protrude from the wall so that you can fit the appliance between

the head of the screw and the wall.

If you install the screws in drywall, use hollow wall anchors to ensure that the unit

does not pull away from the wall due to prolonged strain from the cable and power

connectors.

2. Remove the 4571/4571W and accessories from the shipping container.

3. Mount the 4571/4571W on the wall as shown below.

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Do not mount the 4571W on the wall as shown below.

Step 2: Connect to the LAN and WAN

Connecting to the LAN

1. Connect one end of an Ethernet cable to local LAN port 1 on the back panel of the

EdgeMarc 4571/4571W (shown as B in the back panel diagram).

2. Connect the other end of the cable to your computer’s Ethernet port.

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Connecting to a WAN Router, Cable Modem or DSL Modem

1. Connect an Ethernet cable to the Ethernet WAN port on the EdgeMarc

4571/4571W (shown as D in the back panel diagram).

2. Connect the other end to an Ethernet port on a router or a modem.

Connecting to the WAN Using the T1/E1 Port

1. Based on the number of functional ports, connect one end of the T1/E1 cable(s) to

the T1/E1 port(s), shown as C in the back panel diagram.

2. Connect the other end of the cable(s) to the T1/E1 demarcation unit provided by

the Service Provider.

Caution

To reduce the risk of fire, connect the T1/E1 port to the T1/E1 network using only 26

AWG or larger wire such as 24, 22, 20, etc.

Step 3: Connect to Power

The EdgeMarc 4571/4571W comes with an AC power cord for connecting the unit to

an AC power outlet.

Warning

Always connect the AC power cord to an AC outlet suitable for the power supply that

came with the unit in order to reduce the risk of damage to it.

Caution

Secure the power adapter using a fastener or tie wrap to nearby shelf so that it does

not hang from the power connector.

To connect the EdgeMarc 4571/4571W to power:

1. Plug one end of the power cord into the power receptacle on the back panel of the

EdgeMarc 4571/4571W (shown as A in the back panel diagram).

2. Plug the other end into an AC power outlet.

3. Make sure that the power and status LEDs on the front panel are solid green after

the EdgeMarc 4571/4571W powers on.

3

Configuring Basic Network

Settings

EdgeMarc SBCs feature an easy-to-use graphical user interface that provides access

to the VoIP Operating System (VOS) for EdgeMarc so you can manage settings for

your deployment. This section explains how to configure basic network settings that

enable the EdgeMarc device to function in your IP network.

The EdgeMarc’s VOS GUI interface is accessible through a web browser such as

Microsoft Internet Explorer, Google Chrome, or Mozilla Firefox. EdgeMarc devices

are shipped with the pre-configured IP address 192.168.1.1 for the LAN port.

Configure the system’s WAN interface using the IP address, default gateway and

valid Primary and Secondary DNS server address or credentials assigned for your

EdgeMarc appliance by your Internet Services Provider (ISP).

Refer to the EdgeMarc VOS User Manual for complete details on how to configure

your EdgeMarc appliance for your network deployment.

Accessing VOS for EdgeMarc

1. Connect a computer to LAN port 1 of the EdgeMarc.

2. Enable DHCP on the computer so that it will obtain an IP address.

3. Launch a web browser on the computer and enter the URL string: 192.168.1.1.

4. Press Return. The login window opens.

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

5. Enter the following credentials:

User name: root

Password: default

The VOS System window opens:

Note

If the System window does not open and "message of the day" displays,

select System from the Configuration menu to open the System window.

Note

For secure network management, change the default user name and password as

described in the Edgewater Networks VOS for EdgeMarc User Manual.

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Configuring Basic LAN, WAN, and T1/E1 Settings

1. Select Network from the VOS Configuration menu. The Network window opens:

Enabling a LAN Connection

1. In the LAN Interface Settings section of the Network window, enter the IP address

to be used on the LAN. By default, this is set to 192.168.1.1.

2. Enter the Subnet Mask to be used for the LAN. The default value is 255.255.255.0.

3. Click Submit to make your changes take effect now, or click Apply Later to

continue making changes to the page. Your changes will not take effect until you

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

click Submit All in the box that appears at the top of the screen:

Note

The LAN and WAN networks must be different subnets. Also, the LAN and WAN

interfaces must not be attached to the same broadcast domain. For example, the

LAN and WAN interfaces cannot be connected to the same hub or switch unless

they are segmented with VLANs.

Enabling a WAN Connection

1. In the WAN Interface IPv4 section of the Network window, select the method to

use to obtain an Internet connection. When you select a connection method, the

window displays the appropriate settings. The following connection methods are

available:

 Select PPPoE to initiate a PPP session over your WAN Ethernet port. Provide

the PPPoE username and password given by your ISP.

 Select DHCP to get a WAN-side IP address via a DHCP server available on

the WAN side of the network.

 Select Static IP to configure the WAN interface manually. Enter the IP Address,

Subnet Mask (default is 255.255.255.0), Default Gateway and DNS addresses

supplied by your ISP.

 Select T1/E1 to enable the T1/E1 interface. The T1/E1 Configuration window

displays. See Enabling the T1/E1 Interface.

2. Click Apply Later to save your settings. Your changes will not take effect until you

click Submit or Submit All in the Network window.

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