Edgewater Networks EdgeMarc 4571 Installation guide

Edgewater Networks
Brand
Edgewater Networks
Model
EdgeMarc 4571
Category
Networking
Type
Installation guide

This manual is also suitable for

EdgeMarc 4571/4571W
Enterprise Session
Border Controller
Installation Guide
Version 1.0
© Edgewater Networks, Inc. All rights reserved. i
© 2012, Edgewater Networks, Inc.
Edgewater Networks Confidential, All Rights Reserved.
This document is protected by copyright and distributed under licenses restricting its
use, copying, distribution, and decompilation. No part of this document may be
reproduced in any form by any means without prior written authorization of Edgewater
Networks, Inc. Documentation is provided “as is” without warranty of any kind, either
express or implied, including any kind of implied or express warranty of non-
infringement of the implied warranties of merchantability or fitness for a particular
purpose.
EdgeMarc is a trademark of Edgewater Networks, Inc. in the United States and other
countries. Any other trademarks appearing in this manual are owned by their
respective companies.
Export Notice
This product, software and related technology is subject to U.S. export control and
may be subject to export or import regulations in other countries. Purchaser must
strictly comply with all such laws and regulations. A license to export or re-export may
be required by the U.S. Department of Commerce.
Regulatory Compliance
UL, FCC Part 15, FCC Part 68
Licensing
Use of this product is subject to Edgewater Networks Software License Agreement.
Portions of this product include software sponsored by the Free Software Foundation
and are covered by the GNU GENERAL PUBLIC LICENSE.
See the VOS for EdgeMarc User Manual for more information regarding licenses.
Warranty
Product warranty does not apply to damage caused by lightning, power surges, or
wrong voltage usage.
Typographical Errors
This publication could include technical inaccuracies or typographical errors, for which
Edgewater Networks never can or shall be held liable. Changes are made periodically
to the information herein; these changes will be incorporated in new releases of this
publication. Edgewater Networks may make improvements or changes in the product
or products described in this publication at any time, without prior notice.
Documentation Feedback
Edgewater Networks considers your satisfaction with this documentation a priority. If
you would like to provide us with feedback regarding your experience with our
documentation or should you have any other quality-related comment concerning its
delivery, please visit the following URL:
http://www.edgewaternetworks.com/feedback.htm
Release Date: December, 2011
100
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© Edgewater Networks, Inc. All rights reserved. i
Contents
Contents ................................................................................................................. i
Preface ................................................................................................................... 1
Typographic Conventions ............................................................................ 1
Contact and Support Information ................................................................. 1
Overview ................................................................................................................ 2
EdgeMarc 4571 Enterprise Session Border Controller ................................ 2
EdgeMarc 4571W Enterprise Session Border Controller ............................. 3
EdgeMarc 4571/4571W Features ................................................................ 4
Front Panel.................................................................................................. 5
Back Panel .................................................................................................. 6
Installation ............................................................................................................. 8
Required Tools, Materials, and Information ................................................. 8
Step 1: Install the EdgeMarc 4571/4571W Chassis ..................................... 9
Rack Mount Installation .................................................................... 9
Wall-Mount Installation ................................................................... 10
Step 2: Connect to the LAN and WAN ....................................................... 11
Connecting to the LAN ................................................................... 11
Connecting to a WAN Router, Cable Modem or DSL Modem ........ 12
Connecting to the WAN Using the T1/E1 Port ................................ 12
Step 3: Connect to Power .......................................................................... 12
Configuring Basic Network Settings ................................................................. 13
Accessing VOS for EdgeMarc ................................................................... 13
Configuring Basic LAN, WAN, and T1/E1 Settings .................................... 15
Enabling a LAN Connection ........................................................... 15
Enabling a WAN Connection.......................................................... 16
Enabling the T1/E1 Interface.......................................................... 17
Deploying the EdgeMarc 4571/4571W ...................................................... 18
Specifications ..................................................................................................... 19
Warranty Information .......................................................................................... 20
Hardware Warranty ................................................................................... 20
Certification and Compliance............................................................................. 21
Certificates ................................................................................................ 21
© Edgewater Networks, Inc. All rights reserved. ii
Wireless LAN (Model 4571W only) ............................................................ 21
FCC PART 68 NOTICE ............................................................................. 21
Service Requirements ................................................................. 22
INDUSTRY CANADA (IC) NOTICE ........................................................... 22
FCC Statement ......................................................................................... 23
Immunity CE Mark Warning ....................................................................... 23
© Edgewater Networks, Inc. All rights reserved. 1
Preface
Thank you for purchasing the EdgeMarc 4571/4571W. This guide provides instructions
for installing the EdgeMarc 4571/4571W and configuring basic software settings. It is
intended for network installers, network operators, and security officers.
Typographic Conventions
Task steps are presented in numbered lists. User inputs are displayed in boldface type
and can represent either keyboard input or mouse selections in a browser window.
Web GUI menus and input areas are represented in italic type.
Note
Denoted with a pencil icon, notes emphasize useful information.
Caution
Denoted with an exclamation point icon, cautions indicate situations in which proper
procedures must be followed to avoid the risk of data loss or equipment damage.
Warning
Denoted with a lightning bolt symbol, warnings indicate situations in which proper
procedures must be followed to avoid the risk of bodily injury.
Contact and Support Information
Edgewater Networks, Inc.
2895 Northwestern Parkway
Santa Clara, CA 95051
http://www.edgewaternetworks.com
Phone: +1 (408) 351-7200
General Email: info@edgewaternetworks.com
Sales Email: sales@edgewaternetworks.com
Edgewater Networks, Inc. - Technical Assistance Center
Phone: +1 (408) 351-7200 ext. 2
Support Email: support@edgewaternetworks.com
© Edgewater Networks, Inc. All rights reserved. 2
1
Overview
EdgeMarc Enterprise Session Border Controllers (ESBCs) are used to connect
enterprises to cloud-based services such as SIP trunking and hosted PBX. They are
also used by the enterprise for business-to-business video conferencing and branch
office connectivity. Available for small to large enterprise environments, all EdgeMarc
products provide a Voice over IP (VoIP) and video-aware NAT/Firewall, protocol
harmonization for interoperability of VoIP and video devices, active VoIP line testing,
call quality monitoring, survivability, Quality of Service (QoS) and more.
The EdgeMarc ESBCs can be deployed initially as low-cost WAN access routers and
then licensed through software for more advanced VoIP features and increased call
performance. The EdgeMarc is the ideal platform for service providers offering
Dedicated Internet Access (DIA), hosted VoIP and managed security services, and for
enterprises migrating to converged voice and data networks.
EdgeMarc 4571 Enterprise Session Border Controller
The EdgeMarc 4571 is an 8 port Integrated Access Device (IAD) that combines
multiple voice and data features into a single, easy to use ESBC. Designed for small
and medium office connectivity, the EdgeMarc 4571 features the following port
configuration:
EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide
© Edgewater Networks, Inc. All rights reserved. 3
4 x 10/100 Mbps Ethernet LAN ports
1 x 10/100 Mbps Ethernet WAN port
4 x T1/E1 ports
6 x FXS ports
2 x FXO ports
2 x USB ports
The EdgeMarc 4571/4571W supports up to 70 concurrent WAN calls, allowing you to:
• Connect key systems and IP phones for SIP Trunking and Hosted PBX
• Connect branch/remote offices to data center communications systems
• Expand FXS port coverage of base systems
• Employ integrated VoIP failover to the PSTN
EdgeMarc 4571W Enterprise Session Border Controller
The EdgeMarc 4571W is an 8 port Integrated Access Device (IAD) that combines
multiple voice and data features into a single, easy to use wireless ESBC. Designed
for small and medium office connectivity, the EdgeMarc 4571W provides an Ethernet
WAN port, a 4 port managed VLAN switch, 6 FXO/2 FXS integrated analog phone
ports and up to 4 integrated T1 Channel Service Units (CSUs)/Data Service Units
(DSUs).
The EdgeMarc 4571W has the same port configuration as the EdgeMarc 4571 with
the added capability to function as an 802.11 b/g Wireless Access Point (WAP).
EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide
© Edgewater Networks, Inc. All rights reserved. 4
EdgeMarc 4571/4571W Features
Feature
Description
Security
A stateful packet inspection firewall is used in combination with a VoIP
application layer gateway to provide comprehensive “media-aware” security.
The EdgeMarc 4571/4571W also supports IPSec for secure site-to-site
networking.
VoIP-aware firewall dynamically provisions and closes UDP ports
used for VoIP calls
IPSec: 3DES, SHA-1
NAT/PAT server protects and hides enterprise LAN topology
VoIP
The EdgeMarc 4571/4571W resolves NAT/FW traversal problems for SIP
and H.323 traffic. It allows a single public IP address to be used for multiple
VoIP clients. VoIP survivability enables continuous service during WAN link
failures. Survivability can use either the FXO ports on the EdgeMarc
4571/4571W or an external gateway.
Quality of
Service
The EdgeMarc 4571/4571W maximizes WAN link utilization while optimizing
voice quality using prioritization and shaping. Quality of Service features
include:
Class based queuing/prioritization
Diffserv marking and policing
Traffic shaping
VoIP call admission control prevents oversubscription of priority
queue
Passive Call
Quality
Monitoring
The EdgeMarc 4571/4571W provides passive call quality monitoring
statistics for each VoIP call to enforce SLAs and resolve networking
problems that negatively affect call quality. The call quality monitoring
features:
Per call statistics that include mean opinion score (average and
minimum), jitter, latency, and packet loss.
Alarms for poor MOS scores.
Active call count indicators.
Analog Voice
The EdgeMarc 4571/4571W features 6 FXS ports for connecting analog and
key system phones to the network, and 2 FXO ports to connect to the PSTN
for failover.
EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide
© Edgewater Networks, Inc. All rights reserved. 5
Front Panel
o
o Name
o Description
A
o Power LED
o Off
o Power switch is off (or no power from the AC outlet).
o Green
o Power is supplied to the unit.
B
o Status LED
o Off
o The unit could not boot up because of self-test failure.
o Green
o Self-test passed.
o C
o T1/E1 Status
LEDs
o Off
o T1 cable is not connected to the device.
o Green
o T1 is in sync.
o Yellow
o The destination to which data is being transmitted has a problem
with the signal it is receiving.
o Red
o Data has been corrupted and there is a loss of signal.
o D
o Line LEDs
o Off
o No active call.
o Green
o Active call
o E
o Phone LEDs
o Off
o No active call.
o Green
o Active call
© Edgewater Networks, Inc. All rights reserved. 6
Back Panel
o Description
A
o Antenna for wireless LAN. Available on 4571W model only.
B
o Accepts the plug from the supplied power cord to connect the unit to
an AC power outlet.
o C
o Four (4) Local Area Network (LAN) ports to connect the IP phones or
an Ethernet switch. Unit can also be configured through any of these
ports using the web interface.
D
o Can be used as an alternative or in addition to the T1/E1 WAN ports.
This port is typically used when connecting the EdgeMarc
4571/4571W to an existing WAN router, cable or xDSL modem.
o E
o 2 (Version 2.0) x USB ports can be used for Evolution Data Optimized
(EVDO) WAN connections and maintenance functions.
o F
o This port is used to establish a local console session with the
EdgeMarc 4571/4571W using a VT100 terminal or emulation program.
The cable required is a Male to Female straight-through DB-9 cable.
The serial port uses a baud rate of 9600, 8 data bits, 1 stop bit and no
parity.
o This port is used for debug or local diagnostic purposes only. Primary
configuration of the EdgeMarc 4571/4571W is performed from a web
browser as covered in Edgewater Networks VoIP Operating System
(VOS) for EdgeMarc User Manual.
o G
o 4 T1/E1
ports that
o Off
o T1 cable is not connected to the device.
o Green
o T1 is in sync.
EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide
© Edgewater Networks, Inc. All rights reserved. 7
o Description
are used
to connect
to T1/E1
lines.
o Yellow
o The destination to which data is being
transmitted has a problem with the signal it is
receiving.
o Red
o Data has been corrupted and there is a loss of
signal.
o H
o 6 FXO
ports
o Off
o No active call
o Green
o Active call
o I
o 2 FXS
ports
o Off
o No active call
o Green
o Active call
o J
o If pressed twice in quick succession, only the CLI password will be
changed back to its original password.
o If pressed three times in quick succession, the EdgeMarc will revert
back to the factory default settings. This will reset all passwords and
erase all prior configurations. The default LAN address will be set to
192.168.1.1.
o Caution
o Using the Erase button as outlined above means any configuration
made to the EdgeMarc 4571/4571W will be lost. Erasing the
configuration means that IP phones installed behind the EdgeMarc
4571/4571W will not work and Internet connectivity or network access
for PCs will be down until the system is reconfigured.
o K
o Connects the EdgeMarc 4571/4571W to ground.
© Edgewater Networks, Inc. All rights reserved. 8
2
Installation
Observe the following guidelines when installing the EdgeMarc 4571/4571W:
Always verify that the AC cord is disconnected from a power source prior to
installation.
Do not stack multiple units on top of each other as this can cause overheating.
Ensure that the installation site has adequate air circulation and meets the
minimum operating conditions for the system as specified in the Specifications
section of this document.
Required Tools, Materials, and Information
TIA/EIA 568B standard Ethernet cables to connect the LAN ports to LAN switches
or to individual IP phones. These cables can also be used to connect the Ethernet
WAN port to a WAN router, a cable modem or a DSL Modem, or to connect a
T1/E1 port to a WAN or PRI connection.
Philips screwdriver (if the unit will be mounted in a rack).
If a T1/E1 port will be used to connect to the WAN, you will need:
─ T1/E1 cable to connect the T1/E1 port to a T1/E1 line
─ T1/E1 frame format
─ Layer 2 protocol such as PPP, Frame Relay/DLCIs, HDLC, etc.
Warning
To reduce the risk of fire, use only 26 AWG or larger wire (e.g. 24, 22, 20, etc.) to
connect the T1 port on your unit to an RJ-45 jack.
If the unit will be mounted on the wall you will need:
─ 1 flat or Philips head screw driver
─ 2 round or flat head Philips or slotted wood screws - 1 ½ inch long.
─ 2 hollow wall anchors
EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide
© Edgewater Networks, Inc. All rights reserved. 9
Step 1: Install the EdgeMarc 4571/4571W Chassis
1. Remove the EdgeMarc 4571/4571W and accessories from the shipping container:
AC Power cord
Rack mount ears
6 Philips head screws to attach the rack mount ears to the chassis
Wall mount stencil
Antenna (EdgeMarc 4571W only)
Edgewater Documentation CD
Regulatory, Compliance, and Safety Information
2. Place the EdgeMarc 4571/4571W on a flat, dry surface such as a desktop, shelf or
tray, or install it in a rack or on the wall as described below.
3. Attach the antenna (EdgeMarc 4571W only).
Rack Mount Installation
You can install the EdgeMarc 4571/4571W in a 19” rack using the rack mount kit
supplied with the product.
IMPORTANT: Before completing rack installation of the EdgeMarc 4571/4571W,
take note of the following conditions:
Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the
operating ambient temperature of the rack environment may be greater than room
ambient. Therefore, consideration should be given to installing the equipment in an
environment compatible with the maximum ambient temperature specified by the
manufacturer.
Reduced Air Flow - Installation of the equipment in a rack should be such that the
amount of airflow required for safe operation of the equipment is not compromised.
Mechanical Loading - Mounting of the equipment in the rack should be such that a
hazardous condition is not achieved due to uneven mechanical loading.
Circuit Overloading - Consideration should be given to the connection of the
equipment to the supply circuit and the effect that overloading of the circuits might
have on overcurrent protection and supply wiring. Appropriate consideration of
equipment nameplate ratings should be used when addressing this concern.
Reliable Earthing - Reliable earthing of rack-mounted equipment should be
maintained. Particular attention should be given to supply connections other than
direct connections to the branch circuit (e.g. use of power strips).
To install the EdgeMarc 4571/4571W in a rack:
1. Attach the rack mount ears to both sides of the EdgeMarc 4571/4571W with the
supplied screws.
2. Install the unit in the rack with rack mount screws (not included).
EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide
© Edgewater Networks, Inc. All rights reserved. 10
Wall-Mount Installation
You can mount the 4571/4571W on a wall using the two mounting brackets on the
bottom of the appliance. We recommend that you use two round or pan head screws.
1. Install two screws 203 mm horizontally apart on a wall or other vertical surface.
The screws should protrude from the wall so that you can fit the appliance between
the head of the screw and the wall.
If you install the screws in drywall, use hollow wall anchors to ensure that the unit
does not pull away from the wall due to prolonged strain from the cable and power
connectors.
2. Remove the 4571/4571W and accessories from the shipping container.
3. Mount the 4571/4571W on the wall as shown below.
EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide
© Edgewater Networks, Inc. All rights reserved. 11
Do not mount the 4571W on the wall as shown below.
Step 2: Connect to the LAN and WAN
Connecting to the LAN
1. Connect one end of an Ethernet cable to local LAN port 1 on the back panel of the
EdgeMarc 4571/4571W (shown as B in the back panel diagram).
2. Connect the other end of the cable to your computer’s Ethernet port.
EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide
© Edgewater Networks, Inc. All rights reserved. 12
Connecting to a WAN Router, Cable Modem or DSL Modem
1. Connect an Ethernet cable to the Ethernet WAN port on the EdgeMarc
4571/4571W (shown as D in the back panel diagram).
2. Connect the other end to an Ethernet port on a router or a modem.
Connecting to the WAN Using the T1/E1 Port
1. Based on the number of functional ports, connect one end of the T1/E1 cable(s) to
the T1/E1 port(s), shown as C in the back panel diagram.
2. Connect the other end of the cable(s) to the T1/E1 demarcation unit provided by
the Service Provider.
Caution
To reduce the risk of fire, connect the T1/E1 port to the T1/E1 network using only 26
AWG or larger wire such as 24, 22, 20, etc.
Step 3: Connect to Power
The EdgeMarc 4571/4571W comes with an AC power cord for connecting the unit to
an AC power outlet.
Warning
Always connect the AC power cord to an AC outlet suitable for the power supply that
came with the unit in order to reduce the risk of damage to it.
Caution
Secure the power adapter using a fastener or tie wrap to nearby shelf so that it does
not hang from the power connector.
To connect the EdgeMarc 4571/4571W to power:
1. Plug one end of the power cord into the power receptacle on the back panel of the
EdgeMarc 4571/4571W (shown as A in the back panel diagram).
2. Plug the other end into an AC power outlet.
3. Make sure that the power and status LEDs on the front panel are solid green after
the EdgeMarc 4571/4571W powers on.
© Edgewater Networks, Inc. All rights reserved. 13
3
Configuring Basic Network
Settings
EdgeMarc SBCs feature an easy-to-use graphical user interface that provides access
to the VoIP Operating System (VOS) for EdgeMarc so you can manage settings for
your deployment. This section explains how to configure basic network settings that
enable the EdgeMarc device to function in your IP network.
The EdgeMarc’s VOS GUI interface is accessible through a web browser such as
Microsoft Internet Explorer, Google Chrome, or Mozilla Firefox. EdgeMarc devices
are shipped with the pre-configured IP address 192.168.1.1 for the LAN port.
Configure the system’s WAN interface using the IP address, default gateway and
valid Primary and Secondary DNS server address or credentials assigned for your
EdgeMarc appliance by your Internet Services Provider (ISP).
Refer to the EdgeMarc VOS User Manual for complete details on how to configure
your EdgeMarc appliance for your network deployment.
Accessing VOS for EdgeMarc
1. Connect a computer to LAN port 1 of the EdgeMarc.
2. Enable DHCP on the computer so that it will obtain an IP address.
3. Launch a web browser on the computer and enter the URL string: 192.168.1.1.
4. Press Return. The login window opens.
EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide
© Edgewater Networks, Inc. All rights reserved. 14
5. Enter the following credentials:
User name: root
Password: default
The VOS System window opens:
Note
If the System window does not open and "message of the day" displays,
select System from the Configuration menu to open the System window.
Note
For secure network management, change the default user name and password as
described in the Edgewater Networks VOS for EdgeMarc User Manual.
EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide
© Edgewater Networks, Inc. All rights reserved. 15
Configuring Basic LAN, WAN, and T1/E1 Settings
1. Select Network from the VOS Configuration menu. The Network window opens:
Enabling a LAN Connection
1. In the LAN Interface Settings section of the Network window, enter the IP address
to be used on the LAN. By default, this is set to 192.168.1.1.
2. Enter the Subnet Mask to be used for the LAN. The default value is 255.255.255.0.
3. Click Submit to make your changes take effect now, or click Apply Later to
continue making changes to the page. Your changes will not take effect until you
EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide
© Edgewater Networks, Inc. All rights reserved. 16
click Submit All in the box that appears at the top of the screen:
Note
The LAN and WAN networks must be different subnets. Also, the LAN and WAN
interfaces must not be attached to the same broadcast domain. For example, the
LAN and WAN interfaces cannot be connected to the same hub or switch unless
they are segmented with VLANs.
Enabling a WAN Connection
1. In the WAN Interface IPv4 section of the Network window, select the method to
use to obtain an Internet connection. When you select a connection method, the
window displays the appropriate settings. The following connection methods are
available:
Select PPPoE to initiate a PPP session over your WAN Ethernet port. Provide
the PPPoE username and password given by your ISP.
Select DHCP to get a WAN-side IP address via a DHCP server available on
the WAN side of the network.
Select Static IP to configure the WAN interface manually. Enter the IP Address,
Subnet Mask (default is 255.255.255.0), Default Gateway and DNS addresses
supplied by your ISP.
Select T1/E1 to enable the T1/E1 interface. The T1/E1 Configuration window
displays. See Enabling the T1/E1 Interface.
2. Click Apply Later to save your settings. Your changes will not take effect until you
click Submit or Submit All in the Network window.
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Edgewater Networks EdgeMarc 4571 Installation guide

Edgewater Networks
Brand
Edgewater Networks
Model
EdgeMarc 4571
Category
Networking
Type
Installation guide
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