2. Bang Olufsen
  3. Beoplay EX
Beoplay EX

Bang Olufsen Beoplay EX User guide

  • Hello! I am an AI chatbot trained to assist you with the Bang Olufsen Beoplay EX User guide. I’ve already reviewed the document and can help you find the information you need or explain it in simple terms. Just ask your questions, and providing more details will help me assist you more effectively!
Troubleshooting Manual
How do I reset my Beoplay EX to factory
settings?
If you want to remove all paired Bluetooth devices or are experiencing issues while trying to
connect, you can reset Beoplay EX to factory settings as described below:
1. Remember to fully charge your Beoplay EX.
- Connect the USB-C cable to your charging case and to a charging adapter.
2. An orange flashing light indicates that they are charging.
3. The charging time is approximately 2 hours.
4. When the charging case is fully charged (100% battery), the indicator becomes solid green for
5 seconds.
Note: The maximum recommended charging adapter is 5V / 3A.
1. 1
2.
o Place both earphones in the charging case and close the case lid.
o Fully open the charging case lid*.
3. 2
o Press and hold on the touch field on both the left and right earphone.
o After 6 seconds, Bluetooth pairing mode will be triggered (light indicator flashing
blue). Keep holding on the touch fields.
Factory reset will complete after 20 seconds (light indicator flashing red)
Note: Once the light indicator on the charging case has flashed red 5 times, it will turn off, and
the factory reset has completed.
Beoplay EX have now been reset and must be removed from the list of paired Bluetooth devices
on your mobile device before being added again.
Click here for instructions on how to establish a new Bluetooth connection.
*Be careful not to use force. Opening the lid more than 90 degrees may cause scratch marks on
the charging case.
Beoplay EX charging instructions
1. 1
Charging the earphones
o Make sure that both earphones in the charging case. The light indicator will flash
orange to indicate that they are charging.
o When Beoplay EX are fully charged (100% battery), the light indicator becomes
solid green.
Note: 20 minutes of charge gives up to 2 hours of playtime. The light indicator on
the charging case will pulse orange when the earphones are charging.
2. 2
Charging the case
o Connect the USB-C cable to your charging case and to a power adapter or place it
on a Qi-certified charging pad. The light indicator on the charging case will pulse
orange to indicate that they are charging.
o The charging time is approximately 2 hours.
o When the charging case is fully charged (100% battery), the light indicator
becomes solid green for 5 seconds.
Note: The maximum recommended charging adapter is 5V / 3A.
Beoplay EX call controls
The earphones should be worn properly to ensure that nothing covers the earphones. If not fitted
properly, it can impact the sound quality, the microphones and thereby also the ANC
performance. Moreover, if not fitted properly, due to the built-in wear sensor in the earphones,
the touch controls may be affected.
How to correctly fit your Beoplay EX
The intuitive touch field lets you answer calls by single
press on either right or left earphone, you can reject and
end a phone call simply by double tapping either left or
right earphone.
Answer a phone call
Single press on the touch field on the right or left earphone to answer an incoming call.
End a phone call
Double press on the touch field on either the right or left earphone to end an active phone
call.
Reject a phone call
Double press on the touch field on either the right or left earphone to reject an incoming
phone call.
ANC / Own Voice
Single press on the touch field on the left earphone to toggle between Own Voice - ANC
– Neutral.
Note:
If there is no audio in your Beoplay EX, e.g. if you answer the call directly on your phone, open
the sound mode (speaker selection) on your phone and select the setting that will transfer the call
to the Beoplay EX. Alternatively, you can change the ‘Call Audio Routing’ setting to ‘Bluetooth
Headset’ instead of ‘Automatic’ (applies to iPhone only).
Only phone calls and Facetime calls will be directed to the headset, not calls from VoIP services
such as Microsoft Teams.
/