Dell 944 User manual

www.dell.com/supplies | support.dell.com

Dell™ Photo All-In-One Printer 944

Owner’s Manual

Look Inside For:

• Ordering Supplies

• Getting Started

• Using the Printer

• Understanding the Printer Software

• Maintenance and Troubleshooting

Ordering Supplies

Dell™ ink and toner cartridges are available only through Dell. You can order ink and toner cartridges

online at www.dell.com/supplies or by phone.

NOTE: If your country is not listed, contact your Dell distributor to order supplies.

Your printer has been designed to print using the following print cartridges.

US 877-INK-2-YOU Korea 080-999-0240

Australia 1300 303 290 Luxembourg 02.713 1590

Austria 0820-24053035 Malaysia 1800 88 0553

Belgium 02.713 1590 Mexico 001 866 851 1754

Canada 877-501-4803 Netherlands 020 - 674 4881

Chile 1230-020-3947

800-202874

Norway 231622 64

Portugal 21 4220710

Colombia 01800-9-155676 PRC 800-858-2425

Czech +420 225 372 711 Poland 022 579 59 65

Denmark 3287 5215 Puerto Rico 866-851-1760

Finland 09 2533 1411 Singapore 1800-394-7245

France 825387247 South Africa 0860 102 591

Germany 0800 2873355 Spain 902120385

Ireland 1850 707 407 Sweden 08 587 705 81

Italy 800602705 Switzerland 0848 335 599

Japan 044-556-3551 UK 0870 907 4574

Supply Item Part number

Standard Capacity black ink cartridge J5566

Standard Capacity color ink cartridge J5567

High Capacity black ink cartridge M4640

High Capacity color ink cartridge M4646

Photo ink cartridge J4844

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your printer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how

to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or

death.

____________________

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks of

Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names

or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government

is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause

at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.

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Contents 5

Contents

1 About Your Printer

Understanding the Printer Parts . . . . . . . . . . . . . . . . . . 12

Setting Up Your Printer

. . . . . . . . . . . . . . . . . . . . . . 14

Setting the Language on Your Printer

. . . . . . . . . . . . . . 14

Resetting the Language on Your Printer

. . . . . . . . . . . . . 14

Using the Operator Panel

. . . . . . . . . . . . . . . . . . . . . . 15

Operator Panel Menus

. . . . . . . . . . . . . . . . . . . . . . 16

Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Understanding the Automatic Paper Type Sensor . . . . . . . . . 25

2 Printing

Printing a Document . . . . . . . . . . . . . . . . . . . . . . . . 27

Printing Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Printing Borderless Photos . . . . . . . . . . . . . . . . . . . . . 29

Printing Envelopes

. . . . . . . . . . . . . . . . . . . . . . . . . 30

Printing Photos From a PictBridge-Enabled Camera . . . . . . . 31

Printing Photos From a Memory Card or USB Key

. . . . . . . . 32

Viewing or Printing Photos

. . . . . . . . . . . . . . . . . . . 34

Saving Photos to Your Computer

. . . . . . . . . . . . . . . . 34

Viewing a Slide Show

. . . . . . . . . . . . . . . . . . . . . . 34

Printing All Photos on Memory Card or USB Memory Key

. . . 34

Adjusting Photos on a Memory Card or USB Memory Key

. . . 35

6 Contents

3 Copying

Copying Documents Using the Operator Panel . . . . . . . . . . 39

Copying Documents Using Your Computer

. . . . . . . . . . . . 40

Copying Photos Using the Operator Panel . . . . . . . . . . . . 42

Copying Photos Using Your Computer . . . . . . . . . . . . . . 43

Changing Copy Settings

. . . . . . . . . . . . . . . . . . . . . . 45

4 Scanning

Scanning Documents . . . . . . . . . . . . . . . . . . . . . . . 47

Scanning Photos . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Scanning Multiple Pages or Images

. . . . . . . . . . . . . . . . 49

Scanning a Photo or Document Across a Network . . . . . . . . 50

Editing Scanned Text Using Optical Character Recognition

(OCR)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Saving an Image on Your Computer . . . . . . . . . . . . . . . . 53

E-mailing a Scanned Image or Document

. . . . . . . . . . . . . 53

Enlarging or Reducing Images or Documents . . . . . . . . . . . 54

5 Faxing

Installing Microsoft Fax Console in Windows XP . . . . . . . . . 57

Configuring Microsoft Fax Console (Windows XP) or Fax

Service Management (Windows 2000)

. . . . . . . . . . . . . . 58

Faxing a Paper Document Using the Operator Panel

. . . . . . . 59

Faxing a Paper Document Using Your Computer

. . . . . . . . . 60

Contents 7

Faxing Electronic Documents . . . . . . . . . . . . . . . . . . . 61

Receiving a Fax Using Fax Console or Fax Service

Management

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Viewing Sent and Received Faxes Using Fax Console or Fax

Service Management

. . . . . . . . . . . . . . . . . . . . . . . . 61

Viewing the Status of a Fax Using Fax Console or Fax Service

Management

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Changing the Fax Configuration . . . . . . . . . . . . . . . . . . 62

6 Understanding the Software

Using the Dell All-In-One Center . . . . . . . . . . . . . . . . . . 63

Using Printing Preferences . . . . . . . . . . . . . . . . . . . . . 65

Using Dell Picture Studio . . . . . . . . . . . . . . . . . . . . . . 67

Using Memory Card Manager

. . . . . . . . . . . . . . . . . . . 68

Dell Ink Management System . . . . . . . . . . . . . . . . . . . 68

Removing and Reinstalling the Software . . . . . . . . . . . . . 70

7 Ink Cartridge Maintenance

Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . 71

Aligning Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . 74

Cleaning the Ink Cartridge Nozzles . . . . . . . . . . . . . . . . 76

8 Troubleshooting

Setup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Computer Problems

. . . . . . . . . . . . . . . . . . . . . . . 77

8 Contents

General Problems . . . . . . . . . . . . . . . . . . . . . . . . . 80

Fax Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 80

Paper Problems . . . . . . . . . . . . . . . . . . . . . . . . 80

Error Messages and Lights . . . . . . . . . . . . . . . . . . . . 82

Improving Print Quality . . . . . . . . . . . . . . . . . . . . . . 84

9 Contacting Dell

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . 85

Automated Order-Status Service . . . . . . . . . . . . . . . . . 86

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 86

10 Appendix

U.S. Terms and Conditions of Sale . . . . . . . . . . . . . . . . 105

Limited Warranties and Return Policy . . . . . . . . . . . . . . 108

Limited Warranty for Dell-Branded Hardware Products

(U.S. Only)

. . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Total Satisfaction Return Policy (U.S. Only)

. . . . . . . . . . 111

Dell™ Printer Consumables Limited Warranties

. . . . . . . . . 112

Export Regulations . . . . . . . . . . . . . . . . . . . . . . . . 112

Dell™ Software License Agreement . . . . . . . . . . . . . . . . 113

Regulatory Notices

. . . . . . . . . . . . . . . . . . . . . . . . 114

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

CAUTION: SAFETY INSTRUCTIONS 9

CAUTION: SAFETY INSTRUCTIONS

Use the following safety guidelines to help ensure your own personal safety and to help protect your

product and working environment from potential damage.

• If your product includes a modem, the cable used with the modem should be manufactured with a

minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.

• To help protect your product from sudden, transient increases and decreases in electrical power, use a

surge suppressor, line conditioner, or uninterruptible power supply cord (UPS).

• Do not use your printer in a wet environment, for example, near a bath tub, sink, or swimming pool

or in a wet basement.

• Ensure that nothing rests on your product’s cables and that the cables are not located where they can

be stepped on or tripped over.

• Use only the power cable provided with this product or the manufacturer’s authorized replacement

power cable.

CAUTION: If your product is not marked with this symbol , it must be connected

to an electrical outlet that is properly grounded.

• Connect the power cable to an electrical outlet that is near the product and easily accessible.

• To completely turn off the product, the power cable must be removed from the power source.

• Refer service or repairs, other than those described in the user documentation, to a professional

service person.

• Do not use the fax feature during an electrical storm. Do not set up this product or make any

electrical or cabling connections, such as the power cable or telephone, during an electrical storm.

• This product is designed to meet safety standards with the use of specific Dell-authorized

components. The safety features of some parts may not always be obvious. Dell disclaims liability

associated with the use of non-Dell-authorized components.

• Refer to your Owner’s Manual for instructions on the proper way to clear paper jams.

10 CAUTION: SAFETY INSTRUCTIONS

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About Your Printer 11

1

About Your Printer

You can use the Dell Photo AIO Printer 944 to do a variety of things. A few important things to

note:

• If your printer is connected to a computer, you can use either the printer operator panel or

the printer software to create your projects.

•You do need to connect your printer to a computer to scan, print, and fax.

•You do not need to connect your printer to a computer to copy a document or print from

memory cards, USB memory keys, or PictBridge-enabled digital cameras.

12 About Your Printer

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Understanding the Printer Parts

Number Part: Description:

1 Paper support Part that supports loaded paper.

2 Paper guide Guide that helps the paper feed into the printer properly.

3 Top cover Top of printer that holds your document or photo flat

while you scan it.

1

4

3

2

11

7

6

5

9

10

8

12

13

About Your Printer 13

4 Paper exit tray Tray that holds the paper as it exits the printer.

NOTE: To extend the paper exit tray, pull the tray

straight out and flip out the extender.

5 Printer unit Unit you lift to gain access to the ink cartridges.

6 Ink cartridge carrier Carrier that holds two ink cartridges, one color and the

other black or photo. For more information on your

cartridges, see "Replacing Ink Cartridges" on page 71.

7 Scanner support Part under printer unit that keeps the printer open while

you change ink cartridges.

NOTE: To close the printer for normal operation, lift the

printer unit, push the scanner support inward toward the

back of the printer, and then lower the printer unit until it

rests on the main body of the printer.

8 USB connector Slot into which you plug the USB cable (sold separately).

The other end of the USB cable plugs into your

computer.

9 Power connector Slot into which you plug the power cable.

NOTE: Insert the power cable into the printer before

connecting the power cable into the wall outlet.

10 Memory card slots Slots into which you insert a media card containing

digital pictures.

11 PictBridge USB connector Slot into which you plug a USB memory key or the USB

cable (sold separately) that connects your printer to a

PictBridge-enabled camera. For more information, see

"Printing Photos From a PictBridge-Enabled Camera" on

page 31.

12 Scanner glass Surface on which you place your document or photo face

down to copy, fax, or scan it.

13 Operator panel Panel on the printer you use to control copying, faxing,

and printing. For more information, see "Using the

Operator Panel" on page 15.

Number Part: Description:

14 About Your Printer

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Setting Up Your Printer

NOTE: The Dell Photo AIO Printer 944 supports Microsoft® Windows® 2000, Windows XP, and

Windows XP Professional x64.

Follow the instructions on your Setting Up Your Printer poster to install the hardware and

software. If you encounter problems during setup, see "Setup Problems" on page 77.

Setting the Language on Your Printer

To set the language on your printer initially:

1 When you first power on your printer, press the Arrow buttons to find your

language.

2 Press the Select button to select your language.

Resetting the Language on Your Printer

If you need to change the default language used on the operator panel, complete the following

steps:

1 Press the Power button to turn on your printer.

2 Press the Arrow buttons until you see Setup.

3 Press the Select button .

4 Press the Arrow buttons until you see Language.

5 Press the Arrow buttons to find your language.

6 Press the Select button to select your language.

About Your Printer 15

Using the Operator Panel

The operator panel buttons allow you to scan, copy, and customize documents. The printer is on

when the Power button is illuminated.

Number Use the: To:

1 LCD display Display scanning, copying, faxing, and printing

options as well as status and error messages. For

more information, see "Using the Operator Panel"

on page 15.

2 Menu button Enter or exit a menu.

3 Back button Return to the previous menu or screen.

1

2

4

36

7

8

5

16 About Your Printer

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Operator Panel Menus

When you press the Menu button , the following menus appear. Press the Arrow buttons

to scroll through the options available in each menu. When the setting you want to use is

displayed, press the Menu button again to save the setting and move to the next menu

available.

Copy Mode

4 Arrow buttons • Navigate menus and menu items.

• Decrease/increase number of copies.

• Change the selected mode.

• Navigate photos on photo card or digital

camera.

5 Power button Turn your printer on or off.

6 Cancel button • Cancel a scan, print, or copy job in progress.

• Cancel a copy job (using only the printer), and

eject a page.

• Exit a menu, and return to the default settings.

7 Start button Initiate a copy, scan, or fax.

8 Select button • Select a menu item.

• Select an image to be printed (in Photo mode).

• Initiate a paper feed by holding the button for

3 seconds.

Copy menu item Settings

Color • Color*

•Black and White

Copies

1

–99

Number Use the: To:

About Your Printer 17

Reduce/Enlarge • 50%

•100%*

•200%

• Custom%

•Fit to Page

•2 x 2 Poster

•3 x 3 Poster

•4 x 4 Poster

• 2¼ x 3¼ in.

• 3 x 5 in.

• 3½ x 5 in.

• 4 x 6 in.

• 5 x 7 in.

• 8 x 10 in.

• 8½ x 11 in.

• 8½ x 14 in.

•A6

•A5

•B5

•A4

•L

•2L

• Hagaki

•10 x 15 cm

•13 x 18 cm

Copy Quality • Draft

•Normal

•Photo

• Automatic*

Brightness

Press the Select button , and then use

the Arrow buttons

to adjust the brightness setting.

Copy menu item Settings

18 About Your Printer

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Blank Paper Size • 3 x 5 in.

• 3½ x 5 in.

• 4 x 6 in.

•10 x 15 cm

• 5 x 7 in.

•13 x 18 cm

• 8½ x 11 in.

• 8½ x 14 in.

•A6

•A5

•B5

•A4

•L

•2L

• Hagaki

•6 x 8 cm

Paper Type • Auto-Detect*

•Plain

• Coated

•Glossy

• Transparency

Repeat Image • 1X*

•4X

•9X

•16X

Copy menu item Settings

About Your Printer 19

Photo Mode

When a memory card or USB memory key is inserted into the printer, the following options are

available.

Size of Original • Automatic

• 2¼ x 3¼ in.

• 3 x 5 in.

• 3½ x 5 in.

• 4 x 6 in.

•10 x 15 cm

• 5 x 7 in.

•13 x 18 cm

• 8 x 10 in.

• 8½ x 11 in.

•A6

•A5

•B5

•A4

•L

•2L

• Hagaki

•6 x 8 cm

Preview

Press the Select button .

* Factory default setting

Photo menu item Settings

View Photos or Print

Press the Select button . For more information, see "Printing

Photos From a Memory Card or USB Key" on page 32.

Save to Computer

Press the Select button . For more information, see "Printing

Photos From a Memory Card or USB Key" on page 32.

View Slideshow

Press the Select button . For more information, see "Printing

Photos From a Memory Card or USB Key" on page 32.

Print All X Photos

Press the Select button . For more information, see "Printing

Photos From a Memory Card or USB Key" on page 32.

Copy menu item Settings

20 About Your Printer

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Press the Menu button to access these other Photo menu items.

Photo menu item Settings

Color • Color*

•Black and White

Photo Size • 2¼ x 3¼ in.

• 3½ x 5 in.

• 4 x 6 in.

• 5 x 7 in.

• 8 x 10 in.

•L

•2L

•6 x 8 cm

•10 x 15 cm

•13 x 18 cm

•8½ x 11 in

•A4

•A5

•B5

•A6

• Hagaki

Quality • Draft

•Normal

•Photo

• Automatic*

Brightness

Press the Select button , and then use

the Arrow buttons

to adjust the brightness setting.

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