Ingeni Link/2500 User manual



INGENICO–28‐32BoulevarddeGrenelle–75015Paris‐FRANCE

Tél.+33(0)158018000–Fax+33(0)158019135

www.ingenico.com

Link/2500

USERGUIDE



User Guide



USERGUIDE• 2/22Copyright©2012Ingenico

R1190001900700002 Allrightsreserved

Contents

1. Introduction__________________________________________________3

2. Presentation__________________________________________________5

2.1. Contentofthebox ____________________________________________________5

2.1.1. Terminal______________________________________________________________________ 5

2.2. OverviewoftheLink/2500 ______________________________________________6

2.3. Keyboarddetailsandfunctionality _______________________________________8

3. Useoftheterminal ___________________________________________ 9

3.1. Switchingofftheterminal ______________________________________________9

3.2. Readingcard _________________________________________________________9

4. Installation __________________________________________________ 11

4.1. Recommendations ___________________________________________________ 11

4.2. USBTerminalconnections _____________________________________________12

4.2.1. uUSB ________________________________________________________________________ 12

4.3.Openingtrapdoor____________________________________________________ 12

4.4.SAMs&SIMs________________________________________________________13

4.5.Battery_____________________________________________________________14

4.5.1. Maincharacteristics ___________________________________________________________ 14

4.5.2. Installingthebattery __________________________________________________________ 14

4.5.3. Chargingthebattery___________________________________________________________ 15

4.5.4.Changingthebattery __________________________________________________________ 16

5. Recommendations____________________________________________17

5.1. Safety______________________________________________________________17

5.2. Securityofyourterminal ______________________________________________18

6. Standards ___________________________________________________19

7. Troubleshooting______________________________________________21

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USERGUIDE• 3/22Copyright©2012Ingenico

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1. Introduction

We hope thatyou will be fully satisfiedwith your newterminal Link/2500. Thisterminal is

availableindifferentmodels. Pleaseselect byyourself inthisdocumentationitems related

toyourmodel.



Readthisguidetounderstandandmakethebestuseofyourterminal.

Itpresents you the necessary information aboutuse,installation, maintenance,safetyand

securityrecommendations.



WARRAN

TY/SECURITY

Use only the power supply included with the product to ensure best performance and

safety.MaintenanceshouldonlybeprovidedbyIngenicoauthorizedtechnician.

Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.

ThissymbolindicatesanimportantWarning.

Thissymbolindicatesapieceofadvice.

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Any Changes or modifications not expressly approved by the party responsible for

compliancecouldvoidtheuser'sauthoritytooperatetheequipment.



This device complieswith part 15of the FCC Rules. Operationis subject tothe following

two conditions: (1)  This device may not cause harmful interference, and (2) this device

must accept any interference received, including interference that may cause undesired

operation.



ThisequipmentcomplieswithFCCradiationexposurelimitssetforthforanuncontrolled

environment.



This transmitter must no

t be co‐located or operating in conjunction with any other

antennaortransmitter.



Note: This equip

menthas been tested and found to comply with thelimits for a Class B

digital device, pursuantto part15 of the FCC Rules. These limits aredes

igned to provide

reasonable protection against harmful interference in

 a residential installation. This

equipmentgeneratesusesandcanradiateradiofrequencyenergyand,ifnotinstalledand

used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference

 to radio or

television reception, which canbe determinedby turning theequipment off andon, the

user is encouraged to try to correct the interference by one or more of the following

measures:



—Reorientorrelocatethereceivingantenna.



—Increaseth

eseparationbetweentheequipmentandreceiver.



—Connect the equipment into an outlet on a  circuit different from that to which the

receiverisconnected.



—Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

 

SAR tests are conducted using standard operating positions accepted by FCC the with the

devicetransmittingatitshighestcertifiedpowerlevelinalltestedfrequencybands.

Forhand-heldoperation,thisdevicehasbeen

testedandmeetstheFCCRFexposure

Guidelineswhenusedwithanaccessorydesignatedforthisproductorwhenusedwithan

accessorythatcontainsnometal. Non‐compliance with the above restrictions may result

in violation of RFexposureguidelines.

For mobile exposure condition use, for satisfying RF exposure compliance, the device must be

installed to provide a separate distance of at least 20 cm from all persons.

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USERGUIDE• 5/22Copyright©2012Ingenico

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2. Presentation

2.1. Contentofthebox

2.1.1. Terminal



ADVICE

Keepthepackaging.Itmustbere‐usedwhenevertheterminalisshipped.



Link/2500terminalunit

Abatterypackdisconnected

Userguide

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2.2. OverviewoftheLink/2500



Terminalunit



2’’4LCDDisplay

Smartcardreader



Magneticcard

reader

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

Weight

(withoutpaperrollnorbattery)

155g

Dimensions(Lxwxh) 129x70x17mm

Electricalmainsnetwork 100‐240VAC/50‐60Hz‐ClassIIequipment

Connectionsonterminal

TypeC



USB



seriallink



Powerconnector

Compartmentwherearelocated:

• thebatterypack

• themodulesSAM1/SAM2/SIM1/SIM2

• the2

Smartcardreader(optional)

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

2.3. Keyboarddetailsandfunctionality

Somekeyscanhaveotherfunctionsaccordingtotheapplicationsthatareintheterminal.



The functions key accesses the



differentapplicationmenus

The red key cancels the



procedureinprogress

The yellow ke

 cancels the last



characte



The green key validates input



selectionsandinformation.

It is also used to switch on the

terminal

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3. Useoftheterminal



ADVICE

Beforetousetheterminal,alwayscheckiftherollofpaperispresent.



3.1. Switchingofftheterminal

Ifthebatteryisemptyandtheterminalinuseisremovedfromitsbase,theterminal

automaticallyshutsoff.



Itmayalsobeswitchbypressingsimultaneously

and (yellowkey)forone

second.



Inordertorestarttheterminal,press

onthekeyboard.



3.2. Readingcard

Magneticstripecard

Thecardcanbereadeitherfrombottomtotoporfromtoptobottom,withthestripe

facingtheterminal.

Usearegularmovementinordertoensureareliablecardreading.



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

Smartcard

• Cardreader:insertthecardhorizontallywiththechipfacingupwardsandleavein

positionthroughoutthetransaction.



Contactless

• Bringthecardfirmlyuptotheactivezone.Keepthe

cardclosetothereaderduringthetransaction



• The4virtualLEDsaredisplayedduringthetransaction.



Theterminalbehaviorforthecardholdermaydependon:

• Theterminalenvironment

• Localusage(language…)

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4. Installation



4.1. Recommendations

LocationoftheLink/2500

Placethebaseonflatsurfacenearanelectricsocketandaccordingtothebasetothe

telephoneoranEthernetsocket.Theterminalshouldbeplacedfarfromanyveryhotzones,

protectedfromvibrations,dust,dampandelectromagneticradiation(computerscreen,

anti‐theftbarrieretc.).



Operatingconditions



Ambient



temperature from+0°Cto+50°C



Maxrelativehumidity 85%at+40°C



Batterychargingconditions



Ambient



temperature from+0°Cto+40°C



Storageconditions



Ambient



temperature from



‐20°Cto+55°C



Maxrelativehumidity 85%at+55°C



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4.2. USBTerminalconnections

4.2.1. uUSB

• ThereisanUSBconnector(USBtypeC)ontherightsideoftheLink/2500Wireless

terminal(seebelowpicture).

• TheUSBKeyhastobeusedwithanUSBadapter(referstoaccessoriessection)



*TypeCconnectordurability:upto10000matingcycles



4.3. Openingtrapdoor



CAUTION:

Switchofftheterminalbeforeopeningthetrapdoor.



• Turntheterminalandunclipthetrapdoorbypushingontheclip

withasshownwiththearrowsonthepicture



USB



ype



Connector used for PC travel

charger,USBKey,etc…



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

4.4. SAMs&SIMs

TheconnectormodulessecuritySAM/SIMislocatedinsidetheterminal,inaclosed

compartment.



• SAMs and SIMs are identified by the engraved marks on the

lowerhousing



• When introducing a SAM/SIM in its slot, be sure to put the cut

cornerasindicatedontheengravedmarks



SAM



Connector



(DualSIMterminals)

SIM



Connector



(DualSAMterminals)



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4.5. Battery

4.5.1. Maincharacteristics



Characteristics

Li‐ion1200mAh

Charge

(powersupply‐1.0A)

50%capacityin1,5h;fullcapacityin4hours

Batterylife

• 450 transactionsinGPRSwithfullychargedbattery,

printingandbacklitactivated.

• CanremainpoweredONupto150hourswith

connectedGPRSlinkandterminalinsleepingstate

startingwithfullychargedbatteryandwithoutenergy

consumptionrelatedtobacklitorradiolink



*Thebatterycapacitydependsonthemodelofterminalanditsuse



4.5.2. Installingthebattery

WARNING

Checkthattheterminalisnotconnectedtothemainelectricnetwork.

• Turnyourter minaland unclipthebatterytrapdoorbypushingon

thebuttonasshownonthepicture



• Disengagethetrapdoor



• Takethebatterypackincludedinthebox



• Locatethebatterypackconnectorbesidethebattery

compartment



• Plugthebatterypackconnectoraccordingto

theconnectorlocatingsystemand(asshown

onpicture).

Verifythatitlocks.



• Placethebatterypackinitscompartment.



• Closethebatterycompartmenttrapdoor.



Batterycompartment



USERGUIDE• 15/22Copyright©2012Ingenico

R1190001900700002 Allrightsreserved



4.5.3. Chargingthebattery



¾ Whendoesthebatteryneedtobecharged?

• Oninitialstart‐up

,chargethebatteryfor16hoursundertheenvironmental

conditionsstatedabove

• Whenuseddaily,

theterminalrechargesitsbatterieseachtimeitisplacedonits

base.Chargingisautomatic

• Whenusedwithaterminalpowersupply:

connectthepowersupplytoLink/2500

powerconnector.



¾ Howdoesthebatteryneedtobecharged?



• Theenvironmentinwhichthechargetakesplaceinfluencesbatterylifetimeand

autonomy(numberoftransactions)



Theoptimalconditionsareasfollows:

 Chargingawayfromanyexternalheatsource(radiator,sun,enclosedarea…)

 Theoptimaltemperatureisbetween+15°Cand+25°C



¾ Howcanthebatterybecharged?



Usingtheterminalpowersupply



• ConnecttheterminalpowersupplyunittotheterminaltypeCconnectorlocatedon

therightsideoftheterminal.



• Connectthepowersupplyunittothepowersupplymainsnetwork



• Checktoseeifthebatterysymbolisflashingormoving(=batterycharging)



USERGUIDE• 16/22Copyright©2012Ingenico

R1190001900700002 Allrightsreserved



4.5.4. Changingthebattery

ItisimperativetouseabatteryauthorizedbyIngenico.

ThereisdangerofexplosionifbatteryusedisnotapprovedbyIngenico.



• Turnitoffbypressingsimultaneously

and (yellowkey)forabout

onesecond

• Removethebatterytrapdoor(seesection4.5.2“installingbattery”)



• Liftthebatteryandremoveitfromitscompartment



• Carefullydisconnectbattery,followingtheinstructionsbelow.



• Informtheterminalthatbatterywillbereplaced(*).Donotstarttheterminalor

connectingterminalpowersupplywithoutbattery.

• Connectandinstallthenewbatterybyfollowingtheinstructionsinsection4.5.2

“Installingbattery”

• Closethebatterytrapdoorandchargethenewbattery.Seesection"0“Charging

theBattery"

• Inordertopreservetheenvironment,disposeusedbatteryinco

mpliancewith

currentcountryrecyclinglegislation.

(*)Theterminalmemorizesthatthereisnobatterysimplybypowering

up.Itwillthen

correctlyperform‐fullrechargewiththenextbattery.



Disconnect



ull

Connect



ush



R1190001900700002 Allrightsreserved



5. Recommendations

5.1. Safety

PoweringdowntheLink/2500:

Disconnect the Link/2500 power supply block adapter from the electrical mains

network.

Lithiumcell

TheLink/2500isfittedwithaninternallithiumcellwhichcanonlybeaccessedbya

qualifiedtechnician.

Battery

 Link/2500isfittedwithbatteryspeciallydesignedforthisterminal.

• OnlyusetheappropriatechargersandbatterieslistedintheIngenico’scatalogue.

• Donotshort‐circuitthebattery.

• Donotattempttoopenthebatterycontainer.

• Usedbatteriesmustbedisposedofattheappropriatedsites.



Warning

Thereisariskofexplosionifthebatteryisincorrectlyreplacedorisplacedinafire.



SAM1/(SIM2)/SIM1(SAM2)readers’compartment

 The trapdoor for battery, SAM1(SIM2)/SIM1(SAM2), readers located underneath the

terminal,must be inplace during thenormal operation of theterminal.See sections

"RemovalofSAM1/SAM2/SIM,modules"aswellas"Connectingthebattery".

Onairplanes

 Your handset must be switched off by removing the battery pack. Remove the 

batteryfromtheterminalwhenonanairplane.



 Non‐compliance with these safety rules may result in legal action and/or a ban on

lateraccesstocellularnetworkservices.

Explosionareas

 Certainregulationsrestricttheuseofradioequipmentinchemicalplants,fueldepots

and any site where  blasting is carried out. You are urged to comply with these 

regulations. The terminal shall be protected by a specially fitted and certified cover

enablinguseinproximitytoafuelpump.

Electronichealthappliances

 Yourhandset isaradio transmitterwhichmayinterferewithhealthappliances,such

ashearingaids,pacemaker,hospitalequipment,etc.

Your doctor or the equipment manufacturer will be able to provide you with

appropriateadvice.



R1190001900700002 Allrightsreserved

5.2. Securityofyourterminal

YourdevicefulfilscurrentapplicablePCIPTSsecurityrequirements.

Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.It

isstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshould

check,forexample:thatthekeypadisfirmlyinplace;thatthereisnoevidenceofunusual

wiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,the

chipcardreaderoranyotherpartof

yourterminal.Suchcheckswouldprovid ewarningof

anyunauthorisedmodificationstoyourterminal,andothersuspiciousbehaviourof

individualsthathaveaccesstoyourterminal.Yourterminaldetectsany“tamperedstate”.

Inthisstatetheterminalwillrepeatedlyflashthemessage”AlertIrruption!”andfurther

useoftheterminalwillnotbepossible.Ifyouobservethe“AlertIrruption!”message,you



shouldcontacttheterminalhelpdeskimmediately.

Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedto

staffthathavebeenindependentlyverifiedasbeingtrustworthy.

Theterminalmustneverbeputinorleft atalocatio

nwhereitcouldbestolenorreplaced

byanotherdevice.



CAUTION

PositioningoftheterminaloncheckstandmustbeinsuchawaytomakecardholderPIN

(PersonalIdentificationNumber)spyinginfeasible.

Installingdeviceonanadjustablestand

mustbeinsuchawaythatconsumerscanswivel

theterminalsidewaysand/ortiltitforwards/backwardstoapositionthatmakesvisual

observationofthePIN‐entryprocessdifficult.

Positioningofin‐storesecuritycamerassuchwaythatthePIN‐entrykeypadisnotvisible.

NEVERaskthecustomertodivulgetheirPINCode.Customersshouldbeadv

isedtoensure

thattheyarenotbeingoverlookedwhenenteringtheirPINCode.



R1190001900700002 Allrightsreserved



6. Standards

CEMark



The CE marking indicates Link/2500 complies with therequirements of European Directive

1999/5/ECof9March1999onRadioandTelecommunicationsTerminalEquipmentfor:



• Theprotectionofthehealthandthesafetyoftheuserand anyotherperson.

• Theprotectionrequirementswithrespecttoelectromagneticcompatibility.



Andcomplieswithharmonisedstanda

rds.



DependingLink/2500modelinvolvedstandards‐are:



EUDirectives:

AccordingtoharmonisedEUstandards:

Product ProductType Standards Issuedate

1999/5/EC



(R&TTEDirective)

LinK/2500



Allproducttype



EN60950‐1

2006+/A11:2009

+/A1:2010

+/A12:2011

+/AC:2011

+/A2:2013

ContactLess

EN302291‐1/2

EN301489‐1

EN301489‐3

ETSIEN300330‐3

2005

2008

2002

2015

GSM/GPRS/UMTS



EN301489‐1

EN301489‐7

EN301489‐24

EN301511

EN301908‐1

EN301908‐2

EN62311

2008

2005

2007

2003

2010

2008

2011/65/EU



(RoHSDirective)

Allproducttype



EN50581 2012



*Note:certificationmustbeconfirmaftermassproduction.



R1190001900700002 Allrightsreserved



Environnent(WEEE,BatteriesandPackaging)

This product is labeled in accordance with European Directives 2002/96/EC concerning

Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries 

andAccumulators.Thoseprovisionsarerequiringproducersandmanufacturerstobecome

liablefortake‐back,treatmentandrecyclinguponendoflifeofequipmentandbatteries.



The associated symbol means that WEEE and waste batteries must

 not be thrown

awaybutcollectedseparatelyandrecycled.



Ingenico ensures that efficient collection and recycling schemes are set‐up for WEEE and

batteriesaccordingtothelocalregulationofyourcountry.Pleasecontactyourretailersfor

moredetailedinformationaboutthecompliancesolutioninplacefordisposingofyourold

productandusedbatteries.



Packagingwastemustalsobecollectedseparatelytoassureaproper

disposalandrecycling.



Please note that proper recycling of the electrical and electronic equipment and waste

batterieswillensuresafetyofhumanhealthandenvironment.



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Ingeni Link/2500, XKB-L2500CL3GWIBT User manual

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