Cincinnati Bell CBQ2 MINERVA User manual

CBQ12016 – MINERVA

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SSID/NETWORK NAME

PASSWORD

ACCOUNT NUMBER

Please enter your account number when prompted.

SUPPORT NUMBER (513) 565-9890

CBQ12016 –

MINERVA

CONNECTED

INFORMATION GUIDE

Fioptics Voice

25

Voicemail 25

Calling Services 26

Support 27

Troubleshooting 28

Collection and Use 29

TV and Internet Legal

30

Contact Us 39

Welcome to Cincinnati Bell and thank you for choosing us. Using the

very best in advanced network technology, we’re able to bring you all

the entertainment, information and communication you need at the

speed of light. This book has been created to give you a glimpse of

what your new Cincinnati Bell products can do for you.

Fioptics TV

Cincinnati Bell’s Digital TV service delivers more than 410 channels,

HD, digital music channels, DVR service and On Demand. There’s

incredible entertainment everywhere you turn.

Fioptics Internet

You can enjoy download speeds up to 1 Gbps. Even during peak times,

your Internet connection is hands down the fastest in town.

Fioptics Voice

We have more than 14 unique calling services to meet your needs and

plans that allow you to call anywhere, anytime in the United States.

Bundles

Our services are all great on their own. But when you bundle them

together, the convenience and savings you get are unbeatable.

Thanks again for choosing Cincinnati Bell. We’re happy to have you as

a new customer and look forward to providing you with exceptional

services.

Sincerely,

Michael Morrison, Director, Fioptics Services

Fioptics TV 3

Remote 4

Set-Top Box 5

Interactive Program Guide (I P G) 6

Guide 7

Icon Glossary 8

Reminders 9

Autotune Event 10

My Recordings (DVR) 10

Whole Home DVR 12

Restart TV 12

CatchUp TV 13

Favorites 13

Apps and Widgets 14

On Demand 15

Mosaic 15

Fioptics Mail 15

Settings 16

Parental Controls 16

Closed Captioning 17

Themes 18

Fioptics TV App 19

Fioptics Internet 22

Wireless Net working Equipment 22

Email Setup 24

2

HD

Enjoy a theater experience without leaving home! You’ll have access to

nearly 120 popular HD channels for FREE, including:

◾ National Geographic HD

◾ ESPN HD

◾ HGTV HD

◾ CNN HD

If that’s not enough, you can add even more HD programming with our

Premium Tier.

On Demand

Thousands of new movies and shows at your ﬁngertips with Fioptics On

Demand! Binge watch old series or catch last week’s episode with setting

the DVR.

◾ Free On Demand

◾ Movies On Demand

◾ Kids On Demand

◾ Premiums On Demand

Whole Home DVR

Record your favorite program and watch it in any room of the house!

Bookmark your program so you can start watching it in one room and then

pick up the rest in any room.

◾ Record 3 shows while watching something you previously recorded

◾ Record the shows you like by genre, actor or director

◾ Record an entire season of your favorite series

Premium Channels

From blockbuster movies to original comedy, premium channels provide the

best in entertainment.

◾ HBO

◾ Cinemax

◾ Showtime

◾ The Movie Channel

◾ Starz

◾ Encore

Sports

You are always in the game with Fioptics TV. There is no need to miss a

minute of action, no matter what sport you enjoy. For even more sports

content, add the Fioptics Sports Package.

◾ NFL Network ◾ MLB Network ◾ NHL Network and more!

International

With the Spanish Tier, enjoy the most popular Spanish-language channels,

including a variety of movies, music, sports and children’s entertainment.

◾ Mun2

◾ Cine Mexicano

◾ Telemundo

◾ ESPN Deportes

◾ Discovery en Español

◾ Discovery Familia, and more!

Cincinnati Bell provides a variety of options for Indian programming.

◾ Zee TV

◾ Star One

◾ Star India Plus

◾ Star India Gold

Fioptics TV entertainment wherever you turn

Get an almost endless array of entertainment right at your ﬁngertips. Movies, music, sports, news, documentaries, kids’ programs—plus plenty of

programs in the unrivaled beauty of HD at your command using On Demand.

3

FEATURES OF YOUR REMOTE

LIST Access and manage DVR recordings.

MENU Display links to your Guide, Favorites,

Recordings, Channel List, Video on Demand,

Search and Self Care.

GUIDE See TV Listings for the current time.

DAY +/– Jump ahead or back 24 hours in TV Listings.

ARROWS Navigate through the program guide and

menu screens. Press the up arrow while watching TV

to access menu options.

ABCD Use as shortcuts to access additional features

available for set-top box menu screens, program

guide and interactive applications.

NUMBERS Press channel numbers to directly tune

to a channel.

Switch input mode to alphabet input.

LIVE Jump to live TV when using DVR.

DVR CONTROLS Control On Demand

and DVR, where available.

EXIT Return to watching television.

INFO View current program

information and preview the program

coming next.

OK Conﬁrm highlighted selections

or press while watching Live TV to

access the side bar menu.

ON DEMAND Directly access On

Demand movies and TV programs.

CH +/– Change channel to the next

higher or lower channel.

LAST Return to previous channel or

menu when viewing the guide or menu.

# Change the aspect ratio (4:3 or

16:9) on set-top box.

PROGRAMMING

INSTRUCTIONS

During installation, your

Cincinnati Bell technician

programmed your

remote. If your remote

control stops working

with your set-top box,

remove any obstructions

between the remote and

set-top box, press

and try again.

If that doesn’t work, you

can re-synchronize the

remote by pressing

+ for 3 seconds.

If you have a different remote or you would like

to ﬁnd programming codes to program your

remote control to other devices (TV, DVD Player,

Etc.) please visit, www.urcsupport.com

4

HOOK UP YOUR SET-TOP BOX

Cable in

HDTV or

AV Receiver

either / or

Cable in

HDTV

either / or

Chances are one of our top-notch technicians already installed your Fioptics TV service for you. In case you decided to install it yourself or if you choose to

move your TV equipment to another spot in the room, the diagram below spells out how to connect the appropriate cables. You will need a separate set-top

box for each TV on which you wish to receive digital services. In order to receive HD programming, you must have an HD set-top box.

Video

Audio

L/R audio

connection

Digital audio

optical connection

Digital audio

coaxial connection

L/R audio

connection

Digital audio

optical connection

Digital audio

coaxial connection

Component video

connection HDMI connection

Component video

connection HDMI connection

Cable in

HDTV

Cable in

HDTV or

AV Receiver

ZTE

ENTONE

5

On Demand: Access video on demand movies and TV programs

Settings: Set parental controls, block channels, change

themes, and access hardware settings

My Account: Access rented/suspended on demand programs,

purchased PPV events, scheduled reminders, and Fioptics Mail

messages

Search: Search Live TV, Catchup TV, DVR, and Video on

Demand programs. Searches are based on the title, director,

and actor names

Menus

Menu Icons

Guide: Detailed listings of program information

DVR: Access recorded programs, upcoming recordings, and

series priorities

CatchUp TV: Watch missed programs that are from up to 3

days prior

Favorites: Set favorites for personalized guide ﬁlters

Apps: Access Picasa and Twitter applications

Widgets: Access Weather, Finance, News, Stocks, Sports, and

Twitter

YouTube App

*

: Access YouTube directly from here

*Only available on Entone set-top boxes

ACCESS YOUR INTERACTIVE PROGRAM GUIDE (IPG)

Main Menu

The Main Menu gives you access to all of your features, settings and

applications.

ፘ Press to access the

Main Menu

ፘ To navigate the options, use

the

◀▶

arrows

ፘ To select a highlighted item,

press

ፘ To return to watching TV,

press

6

Guide

Access a list of channels and programming currently available.

◾ Press

◾ Use the

◀▶

▼▲

arrows to

view additional channels

or times

ፘ Press on highlighted

selection to access the

program or channel

ፘ To exit the guide and view

current program, press

ፘ Press again to cycle

through channel ﬁlters

(All channels, Subscribed

channels, SD channels,

Favorites). After last ﬁlter,

press again to close

the guide

Use

◀▶

▼▲

arrows, page

+ / -, or day + / - buttons

to scroll through the guide’s

channels and times

ፘ Press once to tune to a

currently playing channel

and keep the guide up

ፘ Press twice to tune to a currently playing channel and close the guide

Info Bar

View a brief description of the program you are currently watching and see

what is coming up next. Also, surf through the other channels to see what

is currently playing and what will be coming up next.

◾ Press

◾ Use the

▼▲

arrows to

preview other channels

◾ Press to switch to the

channel that is currently

displayed

◾ To return to watching TV,

press

QUICK TIP

Guide will reopen on the last ﬁlter it was closed on – if you have

difﬁculty ﬁnding a channel, please verify the guide is set to ALL

channels.

7

This glossary of icons can be found when accessing the Guide or Menu.

Guide: Detailed listings of program information

DVR: Access recorded programs, upcoming recordings, and series

priorities

On Demand: Access video on demand movies and TV programs

My Account: Access rented/suspended on demand programs,

purchased PPV events, scheduled reminders, and Fioptics Mail

messages (Messages sent from Cincinnati Bell to the customer’s

STB).

Settings: Set parental controls settings (ratings, passwords, pins,

etc), establish users, & access hardware settings

Favorites: Set favorites for personalized guide ﬁlters

Search: Search Live TV, DVR, and Video On Demand programs.

Searches based on title, director, and actor names

Sign Out

New Episode

Single Episode Recording set for program

Cancel Single Episode Recording

Series Recording set for program

Autotune event set for program

Reminder set for program

Episode part of series recording but was skipped

Home: This icon indicates that the item is a whole-home DVR

program that can be watched on every device in your home

Series Folder: This icon indicates the item is part of a series

recording

Icon Glossary

8

You can also set a reminder simply from the Info Bar by using the

◀▶

arrows to locate program you wish to be reminded for.

ፘ Press on highlighted

program

ፘ Select Set Reminder

ፘ Press

ፘ The reminder indicator will

appear in the guide

Cancel a Reminder

◾ Press

on highlighted

program

◾ Select Cancel Reminder

◾ Press

Reminders

The reminder will appear on screen to tell you when your program is about

to begin, it can be set to notify you 1, 2 or 5 minutes in advance.

(Note: The reminder will only appear if you are tuned to another channel.)

ፘ When the reminder

appears, press to tune

to your program.

ፘ When the reminder

appears, you must ﬁrst

press the then press

to tune to your program

Setting a Reminder

◾ Press

on highlighted

program

◾ Select Set Reminder

◾ Press

◾ The reminder indicator will

appear in the guide

QUICK TIP

You can cancel a reminder simply from the Info Bar by locating

the program you wish to be reminded for and following the above

instructions.

9

Autotune Event

Along with the option to set a reminder, you are also able to set your box to

autotune to your programs. When you schedule an autotune event, the set-

top box will automatically tune to the channel at the scheduled time.

When the autotune is about to tune to your program, an alert will pop up on

the screen asking if you would like to conﬁrm, press

Setting an Autotune

ፘ Press

on highlighted

program

ፘ Select Set Autotune

ፘ Press

ፘ The autotune indicator will

now appear in the guide.

Cancel an Autotune

ፘ Press

on highlighted

program

ፘ Select Cancel Autotune

ፘ Press

My Recordings (DVR)

Record Program

There are multiple ways to record a program. Any of the following options

allow you to record a single program to view at a later time:

From the Guide or while watching a live program:

◾ Press

once to establish

a one-time recording

ፘ Press

twice to establish

a series recording

ፘ You can also, press on

a program and choose to

record one-time or series

Establish a Series Recording:

ፘ While watching a program,

press

ፘ Select Record Series

10

Access Recorded Programs

ፘ Press

◾ Find the recording you want to watch, using the

▼▲

arrows

◾ Press

◾ Select Play Recording

◾ Press

Manage Recorded Programs

To stop a recording:

ፘ While watching a recording,

press

ፘ Select Stop Recording

To delete/cancel a recording:

ፘ Press

ፘ Select Recordings

ፘ Press

ፘ Highlight the program you

wish to delete, press

Pause, Rewind, and Fast Forward

To pause and play your current program:

◾ Press during a show that you are watching to stop the program

◾ Press when you are ready to tune back in

Rewind to watch something you may have missed:

◾ Press to go back and see what you have missed–you will be able to

rewind back to when you started watching

◾ Press up to 4 times to rewind faster or slower

◾ Press when you have reached your desired destination

Fast forward to catch back up to live TV:

◾ Zip through the commercials or the parts you have seen by pressing

up to 4 times to go forward faster or slower

◾ Press when you have reached your desired destination

Note: These features can only be used from the DVR set-top box. These

features are only enabled on DVR recordings on non-DVR boxes.

QUICK TIP

If you experience pixelation or freezing, please wait a minute. If the

problem persists, reset your set-top box or turn off all unused boxes in

your house.

11

Whole Home DVR

ፘ Whole Home DVR allows

users to access and setup

recordings from HD set-top

boxes. In order to utilize

Whole Home DVR, you must

have a DVR and at least

one other set-top box and

subscribe to Whole Home

DVR service.

Record Program

Record from Interactive Program Guide

◾ Press

◾ Highlight the program that

you would like to record,

press once

Accessing Recorded Programs from a non-DVR box

◾ Press

◾ Select DVR, press

◾ When accessing recordings from the client box, you will notice programs

will have a “home” icon next to it. This indicates the program is Whole

Home DVR and can be watched on any of your devices.

Restart TV

Go back to the beginning of a show that’s already in progress with Restart

TV. To access Restart TV tune to a channel that has this feature available.

While watching a program

ፘ Press

ፘ Navigate to Restart

Program, press

ፘ From the Guide

ፘ Navigate to Restart

Program

ፘ Press

To stop a Restart TV program

ፘ While watching a program,

press

QUICK TIP

Restart Programs will be highlighted in “GRAY” on the Guide, letting

you know this channel is able to use Restart TV.

12

CatchUp TV

CatchUp TV allows you to access a program that aired within the past

three days even if you forgot to record it! Never miss your favorite show

again with CatchUp TV.

ፘ From the Main Menu

ፘ Press

ፘ Navigate to CatchUp TV

using the

◀▶

arrows

ፘ Press

You can now choose to ﬁnd CatchUp programs with one of the following

options listed below:

ፘ channel

ፘ show

ፘ date

ፘ search

To stop a CatchUp TV program

◾ While watching a program, press

Favorites

Set up all your favorite channels into an easy-to-access list. Don’t hassle

with scrolling through pages and pages of programs just to see what’s on

your frequently accessed channels.

Access Favorites List

ፘ Press until Favorites List appears

Create Favorites List

◾ Press and navigate to

Favorites

◾ Press

◾ Highlight Create and

press

◾ Press in the Name

ﬁeld, press Clear, then

Rename, and press Done

◾ Use the

◀▶

▼▲

arrows

to select the channels

you want to add to this

Favorites list, press to

add to list.

◾ Select Update

◾ Press

13

Widgets

ፘ Press

ፘ Using the

◀▶

arrows, select

Widgets

ፘ Press

ፘ Select the Widget you would

like to view

ፘ Press

Applications and Widgets

Stay connected with the Apps on your Fioptics TV. Watch your favorite

YouTube video

*

or send a Tweet right from your TV. Widgets allow you to

get Weather, News and Stock updates without leaving your show!

YouTube

*

ፘ Press

ፘ Using the

◀▶

arrows,

select the YouTube app

ፘ Press

Twitter

ፘ Press

ፘ Using the

◀▶

arrows, scroll

to Widgets

ፘ Press

ፘ Using the

◀▶

arrows,

select Twitter

ፘ Press

Widgets

Widgets are mini-applications made available on your set-top box.

ፘ Finance: View brief news stories related to ﬁnance.

ፘ News: View brief news stories related to ﬁnance.

ፘ Sports: View brief news stories related to sports.

ፘ Stocks: View and track stocks.

ፘ Twitter: If you have a Twitter account, you can use the Twitter widget to

compose a tweet, view what’s trending, or search a tweet from the Home

Timeline page.

ፘ Weather: The Weather widget displays weather information. By default,

it displays local weather based on your zip code.

*Only available on Entone set-top boxes

14

Fioptics Mail

Get the latest updates from Cincinnati Bell including the latest Movies On

Demand, notiﬁcations on new exciting features and important information

about your account.

To access your Fioptics Mail

ፘ Press , navigate to My

Account, using the

◀▶

arrows, scroll to Fioptics

Mail

ፘ Press

Mosaic

View six preselected kids, sports or news channels at the same time in

thumbnail format. Even if you don’t know the name of the program you want

to watch, you’ll be able to recognize it and tune there quickly and easily.

◾ Tune to channel 101

(sports), 102 (kids) or

103 (news)

◾ Use the

◀▶

▼▲

arrows to

highlight the channel you

are interested in

◾ Press to tune to that

channel or press to

return to the previous

channel you were watching

On Demand

◾ Press and navigate to

On Demand, press

◾ Scroll through categories

on the top of the On

Demand Guide for

thousands of movies and

shows, select a category

◾ Press Buy to rent or to

watch for free

Picasa

ፘ Press

ፘ Using the

◀▶

arrows select

Apps

ፘ Press

ፘ Using the

▼▲

arrows select

Picasa

ፘ Press

ፘ The registration screen will appear. From your computer, enter the URL

https://www.google.com/device

ፘ Enter the code displayed on your TV screen, select Continue

ፘ Review terms, select Accept

ፘ You are now logged in to your Picasa account and have access to My

Albums and Photos

15

Settings

With Fioptics TV, you can personalize the Guide theme, create a PIN and

modify certain settings of your Fioptics TV such as Parental Controls and

Channel Block.

ፘ Accessing settings

requires you to enter your

account password. The

default account password

if not changed is 1111

Parental Controls

Parental Controls let you decide how your family watches the TV. Parental

controls and channel blocking features allow you to restrict programming

by rating, channel, and content.

To setup parental controls

To access Settings/Parental controls you will have to enter your account

password. The temporary password is 1111.

Step 1: Activate Parental Controls

ፘ Press

ፘ Use the

◀▶

arrows and

select Settings

ፘ Press

ፘ Select Preferences

ፘ Press

ፘ Navigate to the parental

controls box, and press

to check the box

Step 2: Customize Parental Controls Settings

ፘ Press

ፘ Use the

◀▶

arrows and

select Settings

ፘ Press

ፘ Select Users

ፘ Press

ፘ Select Parental Control,

press

From here you can edit based on movie rating, TV rating, blocked unrated

content and additional block speciﬁcations. Select Submit, press

16

Unlock Timeout

Once you have unlocked your parental controls to watch a blocked movie or

program, your set-top box will remain unlocked for the time frame that is

chose in this setting.

Channel Blocking

ፘ Press

ፘ Use

◀▶

arrows and select

Settings

ፘ Enter Password

ፘ Press

ፘ Select Preferences

ፘ Navigate to Channel

Blocking, check the box

ፘ Use

◀▶

arrows and select Edit

ፘ Use the

▼▲

to select channels to block and Press to block channels

ፘ Navigate

◀▶

to Update, Press

ፘ Navigate to Apply and Press

QUICK TIP

Choose the movie or TV rating you wish to block. For instance, if you

select R, all movies rated R, NC-17, AO, X, XX, and XXX will be blocked.

Closed Captioning

ፘ Press

ፘ Use

◀▶

arrows and select

Settings

ፘ Enter Password

ፘ Press

ፘ Navigate to Hardware

Settings, Press

ፘ Navigate

▼▲

to Closed

Caption Setting, Press

ፘ Use

◀▶

arrows and select Edit

ፘ Navigate

▼▲

to Submit, Press twice

ፘ Navigate

▼▲

to Previous, Press

ፘ Navigate

▼▲

to Submit, Press twice

ፘ Exit out of menu

17

Themes

Theme settings, you can change the look of the Guide, there are three

options, Traditional, Transparent and Large Font.

ፘ Press select Settings

ፘ Enter password

ፘ Press

ፘ Select Preferences, using

the

◀▶

▼▲

arrows, navigate

to Theme

ፘ Press

ፘ Blue arrows will appear, using the

◀▶

arrows, select your theme

ፘ Select Submit, press

ፘ Press when box appears. The set-top box will reboot.

Transparent Theme

This allows you to see the Program you are watching in the background while

navigating the Channel guide.

Larger Font Theme

This allows you to see a noticeable difference in letter size for easier

viewing!

Traditional Theme

These allows You to see the picture in the top left corners while navigating

channels.

18

Link to your favorite network’s TV Everywhere

With Fioptics TV, you can quickly link to your favorite TV Everywhere apps

including:

To view all TV Everywhere apps, click on Network Apps from the Fioptics TV

app.

Fioptics TV App a new way to share TV everywhere in your home!

Turn your phone or tablet into a TV!

As a Fiopitcs TV customer, you can watch live TV from anywhere in your

home. Watch your favorite 50 channels on your tablet or smartphone in any

room of your house when connected to your Cincinnati Bell provided home

wireless network.

Plus enjoy these features:

ፘ Browse Channel Guide

ፘ Search for available programming

ፘ Set Parental Controls for peace of mind

ፘ Filter the guide by your favorites, by category, rating, and more

TV Everywhere is compatible with most Apple and Android devices:

ፘ Apple iOS iPad

ፘ iPad Mini

ፘ iPhone

ፘ iPod Touch with iOS 7.0+

ፘ Android Tablets and Smartphones with 4.0+ operating systems

QUICK TIP

Log in once and the Fioptics TV app will remain logged in to your

account unless you log out.

19

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Cincinnati Bell CBQ2 MINERVA User manual

Cincinnati Bell CBQ2 MINERVA User manual

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