Zycoo CooFone H81 Owner's manual

Brand: Zycoo

Model: CooFone H81

Category: IP phones

Type: Owner's manual

Table of Contents

Safety Instruction ................................................................................................................................ 4

1 Overview ................................................................................................................................... 5

2 Installation ................................................................................................................................ 6

2.1 Use PoE or external Power Adapter ........................................................................................... 6

2.2 Desktop and Wall-mount Installation ......................................................................................... 7

3 Introduction to the Phone User Interface .................................................................................... 9

3.1 Keypad ........................................................................................................................................ 9

3.2 Using Handset / Hands-free Speaker / Headphone ................................................................. 10

3.3 Screen User Interface ............................................................................................................... 11

3.4 Web Portal ................................................................................................................................ 11

4 Setting Up ................................................................................................................................ 13

4.1 Network Configuration ............................................................................................................. 13

4.2 Line Configurations ................................................................................................................... 14

5 Using the Phone ....................................................................................................................... 18

5.1 Making Phone Calls .................................................................................................................. 18

5.1.1 Make / Receive Second Call ...................................................................................................... 21

5.1.2 Merge / Split Two Calls (3-way Local Conference) ................................................................... 22

5.1.3 Call Transfer .............................................................................................................................. 22

5.2 Phonebook ................................................................................................................................ 22

5.2.1 Add / Edit / Delete Contact ...................................................................................................... 23

5.2.2 Add / Edit / Delete Group ......................................................................................................... 24

5.2.3 Browse and Add / Remove Contacts in Group ......................................................................... 24

5.3 Using Cloud Phonebook ........................................................................................................... 25

5.3.1 Open Cloud Phonebook ............................................................................................................ 25

5.4 Call Logs .................................................................................................................................... 26

5.5 Voice Message .......................................................................................................................... 27

5.6 Do-Not-Disturb ......................................................................................................................... 28

5.7 Auto-Answering ........................................................................................................................ 28

5.8 Call Forward .............................................................................................................................. 29

6 Phone Settings ......................................................................................................................... 31

6.1 Adjust Audio Volume ................................................................................................................ 31

6.2 Set Ring Tone Volume and Type ............................................................................................... 31

6.3 Adjust LCD Energy Saving ......................................................................................................... 31

6.4 Set Phone Time/Date................................................................................................................ 32

6.5 Set Phone Language ................................................................................................................. 33

6.6 Reboot the Phone ..................................................................................................................... 33

6.7 Reset to Factory Default ........................................................................................................... 33

7 Web Portal .............................................................................................................................. 34

7.1 Web Portal Authentication ....................................................................................................... 34

7.2 Web Dial ................................................................................................................................... 34

7.3 SYSTEM / Information .............................................................................................................. 35

7.4 SYSTEM / Account .................................................................................................................... 35

7.5 SYSTEM / Configurations .......................................................................................................... 36

7.6 SYSTEM / Upgrade .................................................................................................................... 36

7.7 SYSTEM / Auto Provision .......................................................................................................... 36

7.8 SYSTEM / Tools ......................................................................................................................... 36

7.9 NETWORK / Basic ...................................................................................................................... 36

7.10 NETWORK / Advanced .............................................................................................................. 36

7.11 NETWORK / VPN ....................................................................................................................... 36

7.12 LINES / SIP ................................................................................................................................. 36

7.13 LINES / Dial Peer ....................................................................................................................... 40

7.14 LINES / Dial Plan ........................................................................................................................ 43

7.15 LINES / Basic Settings ................................................................................................................ 43

7.16 PHONE / Features ..................................................................................................................... 44

7.17 PHONE / Audio ......................................................................................................................... 46

7.18 PHONE / MCAST ....................................................................................................................... 47

7.19 PHONE / Time/Date .................................................................................................................. 48

7.20 PHONE / Advanced ................................................................................................................... 48

7.21 PHONEBOOK / Contacts ........................................................................................................... 49

7.22 PHONEBOOK / Cloud Phonebook ............................................................................................. 49

7.23 PHONEBOOK / Blacklist ............................................................................................................ 50

7.24 PHONEBOOK / Advanced.......................................................................................................... 50

7.25 CALL LOGS ................................................................................................................................. 50

7.26 FUNCTION KEY / Function Key .................................................................................................. 50

7.27 FUNCTION KEY / Softkey........................................................................................................... 51

8 Advanced Features .................................................................................................................. 52

8.1 VPN ........................................................................................................................................... 52

8.1.1 L2TP .......................................................................................................................................... 52

8.1.2 OpenVPN .................................................................................................................................. 52

9 Trouble Shooting ..................................................................................................................... 53

9.1 Get Phone System Information ................................................................................................ 53

9.2 Upgrade to the latest software ................................................................................................ 53

9.3 Reboot Phone ........................................................................................................................... 53

9.4 Reset Phone to Factory Default ................................................................................................ 53

9.5 Network Packets Capture ......................................................................................................... 54

9.6 Entering Post Mode and Recover System Image ...................................................................... 54

9.7 Common Trouble Cases ............................................................................................................ 55

Appendix I - Icon Illustration .............................................................................................................. 56

Appendix II – Text Input from Keypad ................................................................................................ 58

Appendix III – LED Definition .............................................................................................................. 60

Safety Instruction

Please read the following safety notices before installing or using this product. They are crucial for the safe and reliable

operation of the product.

 Please use the external power supply that is included in the package. Other power supply may cause damage to

the phone, affect the behavior or induce noise.

 Before using the external power supply in the package, please check the AC power voltage. Inaccurate power

voltage may cause electric shock or burn the power adaptor.

 Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may cause fire or

electric shock.

 Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.

 This phone is designed for indoor use only. Do not install the phone in places where there is direct sunlight. Also

do not put the phone on carpets or cushions in case of overheat or fire.

 Avoid exposure the phone to high temperature or below 0℃ or high humidity.

 Avoid wetting the phone with any liquid.

 Do not attempt to open it. Non-expert handling of the phone could damage it. Consult your authorized dealer for

help, or else it may cause fire, electric shock.

 Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth that has

been slightly dampened in a mild soap and water solution.

 When lightning, do not touch power plug, it may cause an electric shock.

 Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily injury. Before you

work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard

practices for preventing accidents.

1 Overview

The new H81/H81P backlight screen and HD voice quality IP Phone is a high-end enterprise desktop phone which

comes with intelligent LCD to increase enterprise users’ productivity at a cost-effective price.

H81 inherits all features from enterprise phones, such as HD voice in handset, headset, and full-duplex speakerphone

modes, PoE, Fast/Gigabit Ethernet, QoS, secure transmission, auto-provisioning, and more.

In order to help some users who are interested to read every detail of the product, this user manual is provided as a

user’s reference guide. Still, the document might not be up to date with the newly release software, so please kindly

download updated the latest user manual from website, or contact with support if you have any question using H81.

2 Installation

2.1 Use PoE or external Power Adapter

H81P, called as ‘the phone’ hereafter, supports two power supply modes, power supply from external power adapter

and H81P supports 802.3af Class 2 Power over Ethernet (PoE) complied switch.

H81 doesn’t support PoE, so, by default H81 will be shipped out with power adapter.

PoE power supply saves the space and cost of providing the phone additional power outlet. With a PoE switch, the

phone can be powered through a single Ethernet cable which is also used for data transmission. By attaching UPS

system to PoE switch, the phone can keep working at power outage just like traditional PSTN telephone which is

For users who do not have PoE equipment, the traditional power adapter should be used. If the phone is connected to

a PoE switch and power adapter at the same time, the power adapter will be used in priority and will switch to PoE

power supply at power failure on the power adapter.

Please use the power adapter supplied by ZYCOO and the PoE switch met the specifications to ensure the phone

working properly.

2.2 Desktop and Wall-mount Installation

The phone supports two installation mode, desktop and wall-mount. To set up the phone to be used on desktop,

please follow the instructions in below picture to install the phone.

Desktop Installation

To mount the phone on the wall, please follow the instructions in below picture.

Wall-mount Installation

Please connect power adapter, network, PC, handset, and headphone to the corresponding ports as described in

below picture.

Connecting Peripherals and Network

NOTICE!

Power adapter is optional for H81P.

3 Introduction to the Phone User Interface

3.1 Keypad

Keypad

The above picture shows the keypad layout of the phone. Each key provides its own specific function. User should

refer to the illustration in this section about the usage of each key and the description in this document about each

function.

Some keys support long-press function. User can press and hold the key for 1.5 seconds to trigger the long-press

function.

 Soft Keys – These four buttons provide different functions corresponding to the soft-menu displayed on the

screen.

 Power key - The key will green flash when the phone reboot with power supply.

 Line 1 - You could use line1 to make a call by pressing the button.

 Line 2 - You could use line2 to make a call by pressing the button.

 Headset key - When you pressed the key, you could make a call using the headset.

 MWI key - You could view the voice messages by pressing the key.

 Mute key - Mute you phone. You can also mute the microphone with this button during talking mode.

 Navigation Keys – User can press up/down navigation keys to change line focus in talking screen or move cursor in

a screen with list items; in some configuration or text editor screen, user can press left/right navigation keys to

switch option or move cursor to the left / right.

 Numeric Keys – The 12 standard telephone keys provide the same function as standard telephones, but further to

the standard function, some keys also provide special function by long-pressing the key.

 Key # - Long-pressed to lock the phone. (Default PIN is 123)

 Key Page - Long-pressed to open LCD page configuration.

 Hold key - you could hold a call by pressing the key.

 Redial – By pressing ‘Redial’ button, user can redial the last dialed number.

 Volume -/+key – In standby, ringing, ring configuration screen, user can press 2 buttons to lower/increase the

ringtone volume, in talking and audio volume adjustment screen, user can press this button to lower/increase

the audio volume.

 Speaker key – By pressing this button once, user can turn on the audio channel of hands-free speaker

3.2 Using Handset / Hands-free Speaker / Headphone

 Using Handset

To talk over handset, user should lift the handset off the phone and dial the number, or dial the number first, then lift

the handset and the number will be dialed. User can switch audio channel to handset by lifting the handset when

audio channel is opened in speaker or headphone.

 Using Hands-free Speaker

To talk over hands-free speaker, user should press the hands-free button then dial the number, or dial the number first

then press the hands-free button. User can switch audio channel to the speaker from handset by pressing the

hands-free button when audio channel is opened in handset.

 Using Headphone

To use headphone, by default, user should headset button which is defined by DSS key to turn on the headphone.

Same as handset and hands-free speaker, user can dial the number before or after headphone turned on.

 Using Line Keys(Defined by DSS Key)

User can use line key to make or answer a call on specific line. If handset has been lifted, the audio channel will be

opened in handset, otherwise, the audio channel will be opened in hands-free speaker or headphone.

3.3 Screen User Interface

Screen Layout / Default Standby Screen

The screen user interface is mostly presented in the above layout except some prompt messages. The upper area is

the main screen to display the phone’s status and information or data for viewing or editing. The lower area is the

software menu (soft-menu) buttons which will change against user’s action or phone’s status.

The above picture shows the default standby screen which is also the root of the soft-menu. The default standby

screen shows the greeting words and effective feature indications like voice message, missed call, auto-answering,

do-not-disturb, call forward, lock state, and the network connectivity. User can get back to the default standby screen

mostly by lifting and putting by the handset.

The icon illustration is described in Appendix I - Icon Illustration.

In some screens, there are more items or long text to be displayed which could not fit into the screen. They will be

arranged in a list or multiple lines with a scroll bar. If user sees a scroll bar, user can use up/down navigation buttons to

scroll the list. By long-pressed the navigation keys, user can scroll the list or items in a faster speed.

Vertical Scroll Bar

3.4 Web Portal

User can also use the phone’s web portal to manage or operate the phone. User should open the phone’s web portal

page by entering the phone’s IP address in a browser. To get the phone IP address, user could press the soft-menu

button [Menu] -> [Status] or by pressing [Down] navigation key.

Check the Phone’s IP Address

The first screen of the phone’s web portal is the login page.

Web Portal Login Page

User must enter the username and password to log in to the web portal. The default username and password are

both ‘admin’. For details of web portal operations, please refer to 7 Web Portal.

4 Setting Up

In order to get the phone ready for making and receiving phone calls, the phone must be configured with correct

network configurations and at least one of the lines must be configured with an SIP telephony service.

4.1 Network Configuration

The phone relies on IP network connection to provide service. Unlike traditional phone system based on a circuit

switched wire technology, IP phones are connected to each other over the network and exchange data in packet basis

based on the phones’ IP address.

To enable the phone, the network parameters must be configured properly first. To configure network parameters,

user should open the network configuration screen through soft-menu [Menu] -> [Settings] -> [Advanced Settings] ->

[Network] -> [Network Settings] from standby screen.

NOTICE!

If user saw a ‘Network Disconnected’ icon flashing in the middle of screen, it means the network cable was not

correctly connected to the phone’s network port. Please check if the cable is connected correctly to the phone and

to the network switch, router, or modem.

There are three common IP configuration modes.

 Dynamic Host Configuration Protocol (DHCP) – This is the automatic configuration mode by getting network

configurations from a DHCP server. Users don’t have to configure any parameters manually. All configuration

parameters will be getting from DHCP server and applied to the phone. This is recommended for most users.

 Static IP Configuration – This option allows user to configure each IP parameters manually, including IP Address,

Subnet Mask, Default Gateway, and DNS servers. This is usually used in an office environment or by advanced

users.

 PPPoE – This option is often used by users who connect the phone to a broadband modem or router. To establish

a PPPoE connection, user should configure username and password provided by the service provider.

The phone is default configured in DHCP mode.

4.2 Line Configurations

A SIP line (SIP Account) must be configured properly to be able to provide telephony service. The line configuration is

like a virtualized SIM card. Just like a SIM card on a mobile phone, it stores the service provider and the account

information used for registration and authentication. When the phone is applied with the configuration, it will register

the phone to the service provider with the server’s address and user’s authentication as stored in the configurations.

To configure a line manually, user may open the line configuration screen through soft-menu button [Menu] ->

[Settings] -> [Advanced Settings] -> [Accounts] -> [SIP1] / [SIP2] -> [Basic Settings] from the standby screen.

NOTICE!

User must enter correct PIN code to be able to enter advanced settings to edit line configuration. (The default PIN is

123)

The parameters and screens are listed in below pictures.

Configure SIP Server (Proxy) Address

Configure SIP Server (Proxy) Port

Configure SIP Username

Configure Authentication Name

Configure SIP Authentication Password

Configure Display Name

Enable / Disable Outbound Proxy

Enable / Disable Sip Line

Save the configurations by pressing [OK] or [Save] button when done.

For users who want to configure more options, user should use web management portal to modify or Advanced

Settings in accounts on the individual line to configure those options.

Configure Advanced Line Options

Configure SIP Realm/Domain

Configure Unregistered Dial

Enable / Disable Anonymous

Configure DTMF Mode

Enable / Disable STUN

Configure Local Port

Configure Ring Type

Configure MWI Number

Configure Pickup Number

Configure Park Number

Configure Join Call Number

Enable / Disable Missed Call

Enable / Disable Feature Sync

Enable / Disable SCA

NOTICE!

On the phone, user can only configure whether STUN / Outbound Proxy is enabled, to change the STUN / Outbound

Proxy server address, user must edit in the phone web portal. (Please refer to 7.12 LINES/SIP and 7.15 LINES/Basic

Settings )

5 Using the Phone

5.1 Making Phone Calls

 Default Line

The phone provides 2 SIP line services. If all lines are configured, user can make or receive phone calls on any line. If

default line is configured by user, there will be a default line to be used for making outgoing call which is indicated on

the top left corner. To change the default line, user can press up/down navigation buttons to switch between all lines.

Enable or disable default line, user can press [Menu] - > [Features] -> [Default Line] or configure from Web Interface

(Web / Phone settings / Features).

Default Line

 Dialing Methods

User can dial a number by,

 Entering the number directly

 Selecting a phone number from phonebook contacts (Refer to 5.2 Using Phonebook)

 Selecting a phone number from cloud phonebook contacts (Refer to 5.3 Using Cloud Phonebook)

 Selecting a phone number from call logs (Refer to 5.4 Call Logs)

 Redialing the last dialed number

 Dial Number then Open Audio Channel

To make a phone call, user can firstly dial a number by one of the above methods. When the dialed number is

completed, user can press [Dial] button on the soft-menu, or press hand-free button to turn on the speaker or

headphone, or lift the handset to call out with the current line, or user can press line key(Configured by DSS keys) to

call out with specified line.

Dialing a Number before Audio Channel Opened

 Open Audio Channel then Dial the Number

Another alternative is the traditional way to firstly open the audio channel by lifting the handset, turning on the

hands-free speaker or headphone by pressing hands-free button, or line key, and then dial the number with one of the

above methods. When number dialed completed, user can press [Dial] button or [OK] button to call out, or the

number will be dialed out automatically after timeout.

Dial a Number after Audio Channel Opened

NOTICE!

For some users who get used to dial a number immediately by pressing # key, the user must login to the web to

enable ‘Press "#" to invoke dialing’ option in page [Line] -> [Dial Plan] -> “Basic Settings” and apply it.

 Cancel Call

While calling the number, user can press [End] button or close the audio channel by put back the handset or press the

hands-free button to drop the call.

Calling Remote Party

 Answering Incoming Call

When there is an incoming call while the phone is idle, user will see the following incoming call alerting screen

Incoming Call Screen

User can answer the call by lifting the handset, open headphone or speaker phone by pressing the hands-free button,

or the [OK] / [Answer] button. To divert the incoming call, user should press [Divert] button. To reject the incoming call,

user should press [Reject] button.

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Zycoo CooFone H81 Owner's manual

Brand: Zycoo

Model: CooFone H81

Category: IP phones

Type: Owner's manual

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Zycoo CooFone H81 Owner's manual

Zycoo CooFone H81 Owner's manual

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