1
Table of Contents
Safety Instruction ................................................................................................................................ 4
1 Overview ................................................................................................................................... 5
2 Installation ................................................................................................................................ 6
2.1 Use PoE or external Power Adapter ........................................................................................... 6
2.2 Desktop and Wall-mount Installation ......................................................................................... 7
3 Introduction to the Phone User Interface .................................................................................... 9
3.1 Keypad ........................................................................................................................................ 9
3.2 Using Handset / Hands-free Speaker / Headphone ................................................................. 10
3.3 Screen User Interface ............................................................................................................... 11
3.4 Web Portal ................................................................................................................................ 11
4 Setting Up ................................................................................................................................ 13
4.1 Network Configuration ............................................................................................................. 13
4.2 Line Configurations ................................................................................................................... 14
5 Using the Phone ....................................................................................................................... 18
5.1 Making Phone Calls .................................................................................................................. 18
5.1.1 Make / Receive Second Call ...................................................................................................... 21
5.1.2 Merge / Split Two Calls (3-way Local Conference) ................................................................... 22
5.1.3 Call Transfer .............................................................................................................................. 22
5.2 Phonebook ................................................................................................................................ 22
5.2.1 Add / Edit / Delete Contact ...................................................................................................... 23
5.2.2 Add / Edit / Delete Group ......................................................................................................... 24
5.2.3 Browse and Add / Remove Contacts in Group ......................................................................... 24
5.3 Using Cloud Phonebook ........................................................................................................... 25
5.3.1 Open Cloud Phonebook ............................................................................................................ 25
5.4 Call Logs .................................................................................................................................... 26
5.5 Voice Message .......................................................................................................................... 27
5.6 Do-Not-Disturb ......................................................................................................................... 28
5.7 Auto-Answering ........................................................................................................................ 28
5.8 Call Forward .............................................................................................................................. 29
6 Phone Settings ......................................................................................................................... 31
6.1 Adjust Audio Volume ................................................................................................................ 31
6.2 Set Ring Tone Volume and Type ............................................................................................... 31
6.3 Adjust LCD Energy Saving ......................................................................................................... 31
6.4 Set Phone Time/Date................................................................................................................ 32
6.5 Set Phone Language ................................................................................................................. 33
6.6 Reboot the Phone ..................................................................................................................... 33
6.7 Reset to Factory Default ........................................................................................................... 33
2
7 Web Portal .............................................................................................................................. 34
7.1 Web Portal Authentication ....................................................................................................... 34
7.2 Web Dial ................................................................................................................................... 34
7.3 SYSTEM / Information .............................................................................................................. 35
7.4 SYSTEM / Account .................................................................................................................... 35
7.5 SYSTEM / Configurations .......................................................................................................... 36
7.6 SYSTEM / Upgrade .................................................................................................................... 36
7.7 SYSTEM / Auto Provision .......................................................................................................... 36
7.8 SYSTEM / Tools ......................................................................................................................... 36
7.9 NETWORK / Basic ...................................................................................................................... 36
7.10 NETWORK / Advanced .............................................................................................................. 36
7.11 NETWORK / VPN ....................................................................................................................... 36
7.12 LINES / SIP ................................................................................................................................. 36
7.13 LINES / Dial Peer ....................................................................................................................... 40
7.14 LINES / Dial Plan ........................................................................................................................ 43
7.15 LINES / Basic Settings ................................................................................................................ 43
7.16 PHONE / Features ..................................................................................................................... 44
7.17 PHONE / Audio ......................................................................................................................... 46
7.18 PHONE / MCAST ....................................................................................................................... 47
7.19 PHONE / Time/Date .................................................................................................................. 48
7.20 PHONE / Advanced ................................................................................................................... 48
7.21 PHONEBOOK / Contacts ........................................................................................................... 49
7.22 PHONEBOOK / Cloud Phonebook ............................................................................................. 49
7.23 PHONEBOOK / Blacklist ............................................................................................................ 50
7.24 PHONEBOOK / Advanced.......................................................................................................... 50
7.25 CALL LOGS ................................................................................................................................. 50
7.26 FUNCTION KEY / Function Key .................................................................................................. 50
7.27 FUNCTION KEY / Softkey........................................................................................................... 51
8 Advanced Features .................................................................................................................. 52
8.1 VPN ........................................................................................................................................... 52
8.1.1 L2TP .......................................................................................................................................... 52
8.1.2 OpenVPN .................................................................................................................................. 52
9 Trouble Shooting ..................................................................................................................... 53
9.1 Get Phone System Information ................................................................................................ 53
9.2 Upgrade to the latest software ................................................................................................ 53
9.3 Reboot Phone ........................................................................................................................... 53
9.4 Reset Phone to Factory Default ................................................................................................ 53
9.5 Network Packets Capture ......................................................................................................... 54
9.6 Entering Post Mode and Recover System Image ...................................................................... 54
9.7 Common Trouble Cases ............................................................................................................ 55
Appendix I - Icon Illustration .............................................................................................................. 56
4
Safety Instruction
Please read the following safety notices before installing or using this product. They are crucial for the safe and reliable
operation of the product.
Please use the external power supply that is included in the package. Other power supply may cause damage to
the phone, affect the behavior or induce noise.
Before using the external power supply in the package, please check the AC power voltage. Inaccurate power
voltage may cause electric shock or burn the power adaptor.
Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may cause fire or
electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
This phone is designed for indoor use only. Do not install the phone in places where there is direct sunlight. Also
do not put the phone on carpets or cushions in case of overheat or fire.
Avoid exposure the phone to high temperature or below 0℃ or high humidity.
Avoid wetting the phone with any liquid.
Do not attempt to open it. Non-expert handling of the phone could damage it. Consult your authorized dealer for
help, or else it may cause fire, electric shock.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth that has
been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug, it may cause an electric shock.
Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard
practices for preventing accidents.
5
1 Overview
The new H81/H81P backlight screen and HD voice quality IP Phone is a high-end enterprise desktop phone which
comes with intelligent LCD to increase enterprise users’ productivity at a cost-effective price.
H81 inherits all features from enterprise phones, such as HD voice in handset, headset, and full-duplex speakerphone
modes, PoE, Fast/Gigabit Ethernet, QoS, secure transmission, auto-provisioning, and more.
In order to help some users who are interested to read every detail of the product, this user manual is provided as a
user’s reference guide. Still, the document might not be up to date with the newly release software, so please kindly
download updated the latest user manual from website, or contact with support if you have any question using H81.
6
2 Installation
2.1 Use PoE or external Power Adapter
H81P, called as ‘the phone’ hereafter, supports two power supply modes, power supply from external power adapter
and H81P supports 802.3af Class 2 Power over Ethernet (PoE) complied switch.
H81 doesn’t support PoE, so, by default H81 will be shipped out with power adapter.
PoE power supply saves the space and cost of providing the phone additional power outlet. With a PoE switch, the
phone can be powered through a single Ethernet cable which is also used for data transmission. By attaching UPS
system to PoE switch, the phone can keep working at power outage just like traditional PSTN telephone which is
powered by the telephone line.
For users who do not have PoE equipment, the traditional power adapter should be used. If the phone is connected to
a PoE switch and power adapter at the same time, the power adapter will be used in priority and will switch to PoE
power supply at power failure on the power adapter.
Please use the power adapter supplied by ZYCOO and the PoE switch met the specifications to ensure the phone
working properly.
7
2.2 Desktop and Wall-mount Installation
The phone supports two installation mode, desktop and wall-mount. To set up the phone to be used on desktop,
please follow the instructions in below picture to install the phone.
Desktop Installation
To mount the phone on the wall, please follow the instructions in below picture.
Wall-mount Installation
Please connect power adapter, network, PC, handset, and headphone to the corresponding ports as described in
below picture.
8
Connecting Peripherals and Network
NOTICE!
Power adapter is optional for H81P.
9
3 Introduction to the Phone User Interface
3.1 Keypad
Keypad
The above picture shows the keypad layout of the phone. Each key provides its own specific function. User should
refer to the illustration in this section about the usage of each key and the description in this document about each
function.
Some keys support long-press function. User can press and hold the key for 1.5 seconds to trigger the long-press
function.
Soft Keys – These four buttons provide different functions corresponding to the soft-menu displayed on the
screen.
Power key - The key will green flash when the phone reboot with power supply.
Line 1 - You could use line1 to make a call by pressing the button.
Line 2 - You could use line2 to make a call by pressing the button.
10
Headset key - When you pressed the key, you could make a call using the headset.
MWI key - You could view the voice messages by pressing the key.
Mute key - Mute you phone. You can also mute the microphone with this button during talking mode.
Navigation Keys – User can press up/down navigation keys to change line focus in talking screen or move cursor in
a screen with list items; in some configuration or text editor screen, user can press left/right navigation keys to
switch option or move cursor to the left / right.
Numeric Keys – The 12 standard telephone keys provide the same function as standard telephones, but further to
the standard function, some keys also provide special function by long-pressing the key.
Key # - Long-pressed to lock the phone. (Default PIN is 123)
Key Page - Long-pressed to open LCD page configuration.
Hold key - you could hold a call by pressing the key.
Redial – By pressing ‘Redial’ button, user can redial the last dialed number.
Volume -/+key – In standby, ringing, ring configuration screen, user can press 2 buttons to lower/increase the
ringtone volume, in talking and audio volume adjustment screen, user can press this button to lower/increase
the audio volume.
Speaker key – By pressing this button once, user can turn on the audio channel of hands-free speaker
3.2 Using Handset / Hands-free Speaker / Headphone
Using Handset
To talk over handset, user should lift the handset off the phone and dial the number, or dial the number first, then lift
the handset and the number will be dialed. User can switch audio channel to handset by lifting the handset when
audio channel is opened in speaker or headphone.
Using Hands-free Speaker
To talk over hands-free speaker, user should press the hands-free button then dial the number, or dial the number first
then press the hands-free button. User can switch audio channel to the speaker from handset by pressing the
hands-free button when audio channel is opened in handset.
Using Headphone
To use headphone, by default, user should headset button which is defined by DSS key to turn on the headphone.
Same as handset and hands-free speaker, user can dial the number before or after headphone turned on.
Using Line Keys(Defined by DSS Key)
User can use line key to make or answer a call on specific line. If handset has been lifted, the audio channel will be
opened in handset, otherwise, the audio channel will be opened in hands-free speaker or headphone.
11
3.3 Screen User Interface
Screen Layout / Default Standby Screen
The screen user interface is mostly presented in the above layout except some prompt messages. The upper area is
the main screen to display the phone’s status and information or data for viewing or editing. The lower area is the
software menu (soft-menu) buttons which will change against user’s action or phone’s status.
The above picture shows the default standby screen which is also the root of the soft-menu. The default standby
screen shows the greeting words and effective feature indications like voice message, missed call, auto-answering,
do-not-disturb, call forward, lock state, and the network connectivity. User can get back to the default standby screen
mostly by lifting and putting by the handset.
The icon illustration is described in Appendix I - Icon Illustration.
In some screens, there are more items or long text to be displayed which could not fit into the screen. They will be
arranged in a list or multiple lines with a scroll bar. If user sees a scroll bar, user can use up/down navigation buttons to
scroll the list. By long-pressed the navigation keys, user can scroll the list or items in a faster speed.
Vertical Scroll Bar
3.4 Web Portal
User can also use the phone’s web portal to manage or operate the phone. User should open the phone’s web portal
page by entering the phone’s IP address in a browser. To get the phone IP address, user could press the soft-menu
button [Menu] -> [Status] or by pressing [Down] navigation key.
Check the Phone’s IP Address
The first screen of the phone’s web portal is the login page.
13
4 Setting Up
In order to get the phone ready for making and receiving phone calls, the phone must be configured with correct
network configurations and at least one of the lines must be configured with an SIP telephony service.
4.1 Network Configuration
The phone relies on IP network connection to provide service. Unlike traditional phone system based on a circuit
switched wire technology, IP phones are connected to each other over the network and exchange data in packet basis
based on the phones’ IP address.
To enable the phone, the network parameters must be configured properly first. To configure network parameters,
user should open the network configuration screen through soft-menu [Menu] -> [Settings] -> [Advanced Settings] ->
[Network] -> [Network Settings] from standby screen.
NOTICE!
If user saw a ‘Network Disconnected’ icon flashing in the middle of screen, it means the network cable was not
correctly connected to the phone’s network port. Please check if the cable is connected correctly to the phone and
to the network switch, router, or modem.
There are three common IP configuration modes.
Dynamic Host Configuration Protocol (DHCP) – This is the automatic configuration mode by getting network
configurations from a DHCP server. Users don’t have to configure any parameters manually. All configuration
parameters will be getting from DHCP server and applied to the phone. This is recommended for most users.
Static IP Configuration – This option allows user to configure each IP parameters manually, including IP Address,
Subnet Mask, Default Gateway, and DNS servers. This is usually used in an office environment or by advanced
users.
PPPoE – This option is often used by users who connect the phone to a broadband modem or router. To establish
a PPPoE connection, user should configure username and password provided by the service provider.
The phone is default configured in DHCP mode.
14
4.2 Line Configurations
A SIP line (SIP Account) must be configured properly to be able to provide telephony service. The line configuration is
like a virtualized SIM card. Just like a SIM card on a mobile phone, it stores the service provider and the account
information used for registration and authentication. When the phone is applied with the configuration, it will register
the phone to the service provider with the server’s address and user’s authentication as stored in the configurations.
To configure a line manually, user may open the line configuration screen through soft-menu button [Menu] ->
[Settings] -> [Advanced Settings] -> [Accounts] -> [SIP1] / [SIP2] -> [Basic Settings] from the standby screen.
NOTICE!
User must enter correct PIN code to be able to enter advanced settings to edit line configuration. (The default PIN is
123)
The parameters and screens are listed in below pictures.
Configure SIP Server (Proxy) Address
Configure SIP Server (Proxy) Port
Configure SIP Username
Configure Authentication Name
15
Configure SIP Authentication Password
Configure Display Name
Enable / Disable Outbound Proxy
Enable / Disable Sip Line
Save the configurations by pressing [OK] or [Save] button when done.
For users who want to configure more options, user should use web management portal to modify or Advanced
Settings in accounts on the individual line to configure those options.
Configure Advanced Line Options
16
Configure SIP Realm/Domain
Configure Unregistered Dial
Enable / Disable Anonymous
Configure DTMF Mode
Enable / Disable STUN
Configure Local Port
Configure Ring Type
Configure MWI Number
Configure Pickup Number
Configure Park Number
Configure Join Call Number
Enable / Disable Missed Call
18
5 Using the Phone
5.1 Making Phone Calls
Default Line
The phone provides 2 SIP line services. If all lines are configured, user can make or receive phone calls on any line. If
default line is configured by user, there will be a default line to be used for making outgoing call which is indicated on
the top left corner. To change the default line, user can press up/down navigation buttons to switch between all lines.
Enable or disable default line, user can press [Menu] - > [Features] -> [Default Line] or configure from Web Interface
(Web / Phone settings / Features).
Default Line
Dialing Methods
User can dial a number by,
Entering the number directly
Selecting a phone number from phonebook contacts (Refer to 5.2 Using Phonebook)
Selecting a phone number from cloud phonebook contacts (Refer to 5.3 Using Cloud Phonebook)
Selecting a phone number from call logs (Refer to 5.4 Call Logs)
Redialing the last dialed number
Dial Number then Open Audio Channel
To make a phone call, user can firstly dial a number by one of the above methods. When the dialed number is
completed, user can press [Dial] button on the soft-menu, or press hand-free button to turn on the speaker or
headphone, or lift the handset to call out with the current line, or user can press line key(Configured by DSS keys) to
call out with specified line.
Dialing a Number before Audio Channel Opened
Open Audio Channel then Dial the Number
Another alternative is the traditional way to firstly open the audio channel by lifting the handset, turning on the
hands-free speaker or headphone by pressing hands-free button, or line key, and then dial the number with one of the
above methods. When number dialed completed, user can press [Dial] button or [OK] button to call out, or the
number will be dialed out automatically after timeout.
19
Dial a Number after Audio Channel Opened
NOTICE!
For some users who get used to dial a number immediately by pressing # key, the user must login to the web to
enable ‘Press "#" to invoke dialing’ option in page [Line] -> [Dial Plan] -> “Basic Settings” and apply it.
Cancel Call
While calling the number, user can press [End] button or close the audio channel by put back the handset or press the
hands-free button to drop the call.
Calling Remote Party
Answering Incoming Call
When there is an incoming call while the phone is idle, user will see the following incoming call alerting screen
Incoming Call Screen
User can answer the call by lifting the handset, open headphone or speaker phone by pressing the hands-free button,
or the [OK] / [Answer] button. To divert the incoming call, user should press [Divert] button. To reject the incoming call,
user should press [Reject] button.
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
/
