HP EliteDisplay E243d 23.8-inch Docking Monitor User guide

Brand: HP

Model: EliteDisplay E243d 23.8-inch Docking Monitor

Type: User guide

User Guide

L.P.

HDMI, the HDMI Logo and High-Denition

Multimedia Interface are trademarks or

registered trademarks of HDMI Licensing LLC.

Thunderbolt is a trademark of Intel Corporation

in the U.S. and other countries. Windows is

either a registered trademark or trademark of

Microsoft Corporation in the United States

and/or other countries.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your product. To access the latest

user guide, go to http://www.hp.com/support,

and follow the instructions to nd your

product. Then select User Guides.

Fourth Edition: October 2018

First Edition: March 2018

Document Part Number: L07551-004

About This Guide

This guide provides information on monitor features, setting up the monitor, and technical specications.

WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury.

CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.

IMPORTANT: Indicates information considered important but not hazard-related (for example, messages

related to property damage). An Important alert warns the user that failure to follow a procedure exactly as

described could result in loss of data or in damage to hardware or software. Also contains essential

information to explain a concept or to complete a task.

NOTE: Contains additional information to emphasize or supplement important points of the main text.

TIP: Provides helpful hints for completing a task.

This product incorporates HDMI technology.

iii

iv About This Guide

Table of contents

1 Getting started ............................................................................................................................................. 1

Important safety information ............................................................................................................................... 1

Product features and components ........................................................................................................................ 2

Features ............................................................................................................................................... 2

Rear and side components .................................................................................................................. 3

Front components ............................................................................................................................... 4

Setting up the monitor .......................................................................................................................................... 5

Installing the monitor stand ................................................................................................................ 5

Connecting the cables ......................................................................................................................... 6

Connecting USB devices .................................................................................................................... 10

Adjusting the monitor ....................................................................................................................... 11

Turning on the monitor ..................................................................................................................... 13

HP watermark and image retention policy ....................................................................................... 13

Installing a security cable ................................................................................................................. 14

Mounting the monitor ....................................................................................................................... 15

Removing the monitor stand .......................................................................................... 15

Attaching the VESA mounting bracket ........................................................................... 16

Docking an HP notebook or desktop computer .................................................................................................. 17

Connecting an HP notebook computer and installing drivers to enable USB Type-A docking .......................... 18

Charging a non-USB Type-C HP computer .......................................................................................................... 19

2 Using the monitor ........................................................................................................................................ 20

Software and utilities .......................................................................................................................................... 20

The Information le ........................................................................................................................... 20

The Image Color Matching le ........................................................................................................... 20

Using the on-screen display (OSD) menu ............................................................................................................ 21

Using the function buttons .................................................................................................................................. 22

Using the camera ................................................................................................................................................. 23

Installing YouCam ................................................................................................................................................ 23

Using Auto-Sleep Mode ....................................................................................................................................... 24

Selecting the Low Blue Light mode ..................................................................................................................... 24

DisplayPort multistreaming over USB Type-C .................................................................................................... 25

3 Support and troubleshooting ........................................................................................................................ 26

Solving common problems .................................................................................................................................. 26

Button lockouts ................................................................................................................................................... 26

Using the auto-adjustment function (analog input) ........................................................................................... 27

Optimizing image performance (analog input) ................................................................................................... 28

Contacting support .............................................................................................................................................. 29

Preparing to call technical support ..................................................................................................................... 29

Locating the serial number and product number ............................................................................................... 29

4 Maintaining the monitor .............................................................................................................................. 30

Maintenance guidelines ....................................................................................................................................... 30

Cleaning the monitor ........................................................................................................................................... 30

Shipping the monitor ........................................................................................................................................... 30

Appendix A Technical specications ................................................................................................................. 31

Preset display resolutions ................................................................................................................................... 32

Entering user modes ............................................................................................................................................ 33

Energy saver feature ........................................................................................................................................... 33

Appendix B Accessibility ................................................................................................................................. 34

Accessibility ......................................................................................................................................................... 34

Finding the technology tools you need ............................................................................................ 34

Our commitment ............................................................................................................................... 34

International Association of Accessibility Professionals (IAAP) ....................................................... 34

Finding the best assistive technology .............................................................................................. 35

Assessing your needs ..................................................................................................... 35

Accessibility for HP products .......................................................................................... 35

Standards and legislation .................................................................................................................................... 36

Standards .......................................................................................................................................... 36

Mandate 376 – EN 301 549 ............................................................................................ 36

Web Content Accessibility Guidelines (WCAG) ................................................................ 36

Legislation and regulations .............................................................................................................. 36

United States ................................................................................................................... 37

21st Century Communications and Video Accessibility Act (CVAA) ............................... 37

Canada ............................................................................................................................. 37

Europe ............................................................................................................................. 38

United Kingdom .............................................................................................................. 38

Australia .......................................................................................................................... 38

Worldwide ....................................................................................................................... 38

Useful accessibility resources and links .............................................................................................................. 39

Organizations .................................................................................................................................... 39

Educational institutions .................................................................................................................... 39

Other disability resources ................................................................................................................. 39

HP links .............................................................................................................................................. 39

Contacting support .............................................................................................................................................. 40

vii

viii

1 Getting started

Important safety information

An AC power adapter and power cord is included with the monitor. If another cord is used, use only a power

source and connection appropriate for this monitor. For information about the correct power cord set to use

with the monitor, see the

Product Notices provided in your documentation kit.

WARNING! To reduce the risk of electric shock or damage to the equipment:

• Plug the power cord into an AC outlet that is easily accessible at all times.

• Disconnect power from the computer by unplugging the power cord from the AC outlet.

• If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3-pin

outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding

pin is an important safety feature.

For your safety, do not place anything on power cords or cables. Arrange them so that no one may

accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the AC outlet,

grasp the cord by the plug.

To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup,

and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides

important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web

at http://www.hp.com/ergo.

IMPORTANT: For the protection of the monitor, as well as the computer, connect all power cords for the

computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection

device such as a power strip or uninterruptible power supply (UPS). Not all power strips provide surge

protection; the power strips must be specically labeled as having this capability. Use a power strip whose

manufacturer oers a damage replacement policy so you can replace the equipment if surge protection fails.

Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.

WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,

chests, or carts may fall over and cause personal injury.

Care should be taken to route all cords and cables connected to the LCD monitor so that they cannot be pulled,

grabbed, or tripped over.

Be sure that the total ampere rating of the products connected to the AC outlet does not exceed the current

rating of the outlet, and that the total ampere rating of the products connected to the cord does not exceed

the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for each device.

Install the monitor near an AC outlet that you can easily reach. Disconnect the monitor by grasping the plug

rmly and pulling it from the AC outlet. Never disconnect the monitor by pulling the cord.

Do not drop the monitor or place it on an unstable surface.

NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled

luminous environment to avoid interference from surrounding light and bright surfaces that may cause

disturbing reections from the screen.

Important safety information 1

Product features and components

Features

The monitor features include the following:

● 60.5 cm (23.8-inch) diagonal viewable screen area with 1920 × 1080 resolution, plus full-screen support

for lower resolutions

● Popup camera and microphone for online collaboration

● Nonglare panel with an LED backlight

● Wide viewing angle to allow viewing from a sitting or standing position, or when moving from side to

side

● On-screen display (OSD) adjustments in several languages for easy setup and screen optimization

● Embedded display storage drive that includes monitor drivers and product documentation

● Plug and Play capability, if supported by your operating system

● Tilt, swivel, and height adjustment capabilities

● Pivot capability to rotate the monitor head from landscape to portrait orientation

● Removable stand (optional) for exible monitor head mounting solutions

● USB Type-C and USB Type-A docking for legacy and non-legacy HP notebooks

● One DisplayPort video output for daisy-chaining a second monitor

● HDMI (High-Denition Multimedia Interface) and VGA video inputs

● Audio-in jack on rear and audio-out (headset) jack on side

● Up to 90 W DC power OUT port for charging your legacy HP notebook (USB Type-A only notebooks)

● USB Type-C upstream port for high speed data/network, audio and video, and power delivery (up to 65

● Four USB 3.1 (5 Gbps) Type-A downstream ports (two rear ports and two side ports)

● RJ-45 (network) jack

● Security cable slot provision on rear of monitor for optional security cable

● CyberLink YouCam software to enhance the use and security of the webcam

● HP Display Assistant software for adjusting monitor settings and enabling the theft deterrence features

● HDCP (High-bandwidth Digital Content Protection) used on all digital inputs

● Energy saver feature to meet requirements for reduced power consumption

NOTE: For safety and regulatory information, see the Product Notices provided in your documentation kit.

To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow

the instructions to nd your product. Then select User Guides.

2 Chapter 1 Getting started

Rear and side components

Component Function

(1) DC Power IN connector Connects an AC adapter to the monitor.

(2) DC Power OUT connector Connects the DC power cord from the monitor to an HP

notebook computer to supply power to the computer and, if

needed, to charge the computer battery (up to 90 watts).

(3) Security cable slot Connects an optional security cable to the monitor.

(4) HDMI port Connects an HDMI cable from the source device to the monitor.

(5) DisplayPort OUT port Connects a DisplayPort cable from the monitor to a secondary

monitor for daisy-chaining.

(6) VGA port Connects a VGA cable from the source device to the monitor.

(7) Audio-in jack Connects the audio cable (not included) from the source device

to the monitor.

(8) USB Type-C upstream port Connects a USB Type-C cable from an HP notebook or desktop

computer to the monitor. Serves as a single connection for

video, data, and power delivery (up to 65 W).

NOTE: Your computer USB Type-C port must be able to

support USB Type-C Alt Mode and data and power delivery.

Use only the HP USB Type-C cable provided.

Supports DisplayPort Alt Mode (video, charging, and USB 3.1)

over the USB Type-C connector. Also compatible with USB Type-

C-Thunderbolt™-enabled ports.

(9) USB Type-B upstream port Connects a USB Type-B cable from the source device to the

monitor.

(10) RJ-45 (network) jack Connects a network cable to the monitor.

(11) USB Type-A ports (2) Connect USB devices to the monitor.

(12) USB Type-A port with HP Sleep and

Charge

Connects USB devices to the monitor.

Charges most products such as a cell phone, camera, activity

tracker, or smartwatch.

Product features and components 3

Component Function

(13) USB Type-A port Connects a USB device to the monitor.

(14) Audio-out (headset) jack Connects optional headphones, earbuds, a headset, or a

television audio cable.

WARNING! To reduce the risk of personal injury, reduce the

volume before using headphones, earbuds, or a headset. For

additional safety information, see the Product Notices provided

in your documentation kit.

Front components

Component Function

(1) Camera microphones Allow you to participate in a video conference.

(2) Camera light On: Camera is in use.

(3) Camera Transmits your image in a video conference.

(4) Menu button Press to open the OSD menu, select a menu item from the OSD, or close the

OSD menu. An indicator is activated above the Menu button when the OSD

menu is open.

(5) Function buttons

(assignable*)

When the OSD menu is open, press the buttons to navigate through the

menu. Lighted icons above the buttons indicate their functions. For a

description of these functions, see Using the function buttons on page 22.

(6) Power button (with power

light)

Turns the monitor on or o.

* You can recongure the function buttons in the OSD menu to quickly select the most commonly used operations. See

Using the function buttons on page 22 for more information.

NOTE: To view an OSD menu simulator, visit the HP Customer Self Repair Services Media Library at

http://www.hp.com/go/sml.

4 Chapter 1 Getting started

Setting up the monitor

Installing the monitor stand

IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the

panel may cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the screen will

not recover to its normal condition.

1. Position the monitor facedown on a at surface covered by a soft clean cloth.

2. Slide the top of the mounting plate on the stand under the upper lip of the recess in the back of the

panel (1).

3. Lower the bottom of the stand's mounting plate into the recess until it snaps into place (2).

4. The latch on the bottom of the mounting plate pops up when the stand is locked in place.

Setting up the monitor 5

Connecting the cables

NOTE: The monitor ships with select cables. Not all cables shown in this section are included with the

monitor.

1. Place the monitor in a convenient, well-ventilated location near the computer.

2. Before connecting the cables, route the cables through the cable routing hole in the center of the stand.

3. Connect a video cable.

NOTE: The monitor automatically determines which inputs have valid video signals. The inputs can be

selected by pressing the Menu button to access the on-screen display (OSD) menu and then selecting

Input Control.

● Connect one end of a VGA cable to the VGA port on the rear of the monitor and the other end to the

VGA port on the source device.

6 Chapter 1 Getting started

● Connect one end of a USB Type-B cable to the USB Type-B upstream port on the rear of the monitor

and the other end to the USB Type-A port on the source device. This enables video and data pass-

through.

●

Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end to

the HDMI port on the source device.

Setting up the monitor 7

● Connect one end of a USB Type-C cable to the USB Type-C port on the rear of the monitor and the

other end to the USB Type-C port on the source device. (Use only the HP-approved USB Type-C

cable provided with the monitor.)

NOTE: The monitor’s USB Type-C port provides network, data, video, and power delivery (up to

65 W).

The host device must be able to support DisplayPort Alt Mode (video, charging and USB 3.1) over

the USB Type-C connector. The host device must also be compatible with USB Type-C-Thunderbolt-

enabled ports.

4. To enable sound from the monitor’s speakers, connect one end of an audio cable (not included) to the

audio-in jack on the monitor and the other end to the audio-out jack on the source device.

8 Chapter 1 Getting started

5. Connect one end of a network cable to the network jack on the monitor and the other end to a network

wall jack or router.

6. Connect one end of the power cord to the AC adapter (1) and the other end to a grounded AC outlet (2),

and then connect the AC adapter to the power IN connector on the monitor (3).

WARNING! To reduce the risk of electric shock or damage to the equipment:

Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.

Disconnect power from the equipment by unplugging the power cord from the AC outlet.

For your safety, do not place anything on power cords or cables. Arrange them so that no one may

accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power cord

from the AC outlet, grasp the cord by the plug.

Setting up the monitor 9

7. Connect the DC cable to the power OUT connector on the monitor and the other end to the power IN

connector on a host computer.

Connecting USB devices

The rear of the monitor provides one USB Type-B and one USB Type-C port that function as an upstream hub

for the monitor’s USB Type-A downstream ports. There are two USB Type-A downstream ports on the rear of

the monitor and two USB Type-A downstream ports on the side of the monitor.

NOTE: You must connect the USB Type-C upstream cable or USB Type-B upstream cable from the source

device to the rear of the monitor to enable the USB Type-A downstream ports on the monitor.

Components Ports

1 USB Type-A downstream ports

2 USB Type-C or USB Type-B upstream port

from PC

3 USB Type-A downstream ports

10 Chapter 1 Getting started

Adjusting the monitor

1. Tilt the monitor head forward or backward to set it to a comfortable eye level.

2. Swivel the monitor head to the left or right for the best viewing angle.

Setting up the monitor 11

3. Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s top

bezel edge should be no higher than eye level. A monitor that is positioned low and reclined may be

more comfortable for users with corrective lenses. The monitor should be repositioned as you adjust

your working posture throughout the work day.

4. You can pivot the monitor head from landscape to portrait orientation viewing to adapt to your

application.

a. Adjust the monitor to full height position and tilt the monitor head back to full tilt position (1).

b. Pivot the monitor head clockwise or counter–clockwise 90° from landscape to portrait orientation

(2).

IMPORTANT: If the monitor is not in full-height and full-tilt position when pivoting, the bottom

corner of the monitor head will come in contact with the base and potentially cause damage to the

monitor.

NOTE: To view information about the screen in portrait mode, you can use the HP Display Assistant

software by downloading it and installing on your computer from http://www.hp.com/support. The

position of the OSD menu can also be rotated to portrait orientation. To rotate the OSD menu, press the

Menu button to open the OSD, select Menu Control from the menu, and then select Menu Rotation.

12 Chapter 1 Getting started

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HP EliteDisplay E243d 23.8-inch Docking Monitor User guide

HP EliteDisplay E243d 23.8-inch Docking Monitor User guide

HP EliteDisplay E243d 23.8-inch Docking Monitor User guide

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