Trouble Shooting Questions
• How do I know if my computers will draw
more than the allowed current?
Our testing indicated it won’t but you can contact
the computer manufacturer to learn the draw of your
computers or have a licensed electrician measure the
current draw if you have concerns.
• The unit sparks when I plug it into the
wall. Is it defective?
No. Make sure the control switch is in the off
position prior to plugging it in.
• The 30 unit Cart appears to have room
for 32 computers. Can I add two more
computers?
No. The LTSC30 has 32 shelves but only 30 power
receptacles. The bottom shelves can be used for
storage, but not for charging.
• What are the data ports used for?
If you use a wireless network hub you can set the hub
on the top of the Cart and connect your local area
network (LAN) cable to the RJ45 jack at the bottom
of the cart and connect the wireless hub to the port
located at the top of the cart.
• Someone tried to break into the cart and
damaged a door. Can it be replaced?
Yes, please contact Customer Care.
• My computers didn’t charge overnight.
What is wrong?
Make sure the Cart is plugged in. Make sure the
control switch is pushed to the lower position marked
“Internal Power On”.
• When I plug in the Cart it trips the circuit
breaker. What is wrong?
The Cart is designed to run on a 15 amp circuit. If you have
other equipment or appliances plugged into the same circuit
you may be overloading it. Have a qualified electrician check
the circuit to make sure there is adequate power available.
• My Cart was damaged during shipment. What
should I do?
Please contact Customer Care.
• I have a 30-unit cart; how do I know which side
is being charged?
Check the indicator lights to see where the power is being
directed. For silver control boxes, amber indicator lights are
located on the outsie of each control panel. For black control
boxes, indicator lights are located on the side of the control
box.
• I have a 30-unit cart; how do I know if both
sides of the cart are working correctly?
Watch the indicator lights to see if they light up during a
charging cycle.
• How do I find the cart’s serial number?
Position the cart so you’re standing in front of the doors and
the power cord is on the right. Open the door(s). The serial
number label is located on the base shelf in front of you.
© 2016 Ergotron, Inc. All rights reserved.
All trademarks are the property of their respective companies. Anthro is a registered trademark and brand of Ergotron Inc.
Anthro-DNA is a trademark of Ergotron Inc., Ergotron Inc. is a Nortek company.
For Customer Care call: 800-325-3841
For Service visit: service.ergotron.com
For Warranty visit: www.ergotron.com/warranty
6 of 6 300-5229-00 rev. L 6/16
Ergotron, Inc. – Anthro Site
10450 SW Manhasset Drive
Tualatin, OR 97062
800-325-3841
503-691-2556
www.ergotron.com