5-Year Warranty
Thank you for purchasing a Perfect Cloud mattress topper! We are excited to welcome you as a new Perfect
Cloud owner and value your trust in us. We know you will enjoy the promise of comfortable strength renewing
rest tonight, and every night, for years to come.
We encourage you to protect your investment by keeping proof of purchase documents in a safe place to
support the 5-Year Limited Warranty you receive with your new Perfect Cloud Mattress topper.
5-Year Warranty: Perfect Cloud warranties that this mattress topper will be free from defects in material and
workmanship that may compromise sleep quality for 5 years from the date of purchase by the original consumer
purchaser.
Who is Covered: This warranty applies only to the original purchaser and is valid if used properly. Proper use is
defined as using the mattress topper on a smooth, flat surface that supports the entire product. Proper use also
means that the product was not abused by the purchaser. This includes keeping the mattress topper properly
protected and free of moisture.
This warranty does not apply to a purchaser’s personal comfort preferences, such as the firmness, height,
weight, etc., or to normal body impressions of 1 inch or less.
Mattress Topper Manufacturing Defects include:
• Any physical flaw in the mattress topper that causes the foam material to evidence degradation, split,
or crack despite normal usage and proper handling.
• Visible permanent compression of the mattress topper foam surface greater than 1 inch.
• Any manufacturing defect in the zipper assembly of the mattress topper cover.
Mattress Topper Manufacturing Defects DO NOT include:
• Faults in the cosmetic appearance, such as wrinkles on the fabric.
• Cosmetic changes that naturally occur over time, including natural blemishes in the fabric.
• Mattress toppers that may have been soiled, dampened, burned, stained or otherwise abused.
• Mattress topper dimension (width, length and or height) discrepancies of up to +-1 inch.
• Appearance of mold on and/or infestation with vermin (such as bed bugs) due to improper and
unsanitary care of the mattress topper.
• Also, we do not guarantee that your new mattress topper will not have a scent. All natural and man-
made materials can have a scent and often do. None of our materials have a toxic emission based on
scientific third-party verification. A natural occurring scent is not a warranty issue.
• Dissatisfaction due to subjective comfort.
• Decrease in the slow recovery feature.
Voiding of Warranty
The following cases may void any and all warranties:
• Leaving the Perfect Cloud mattress topper in the box for more than one month after receiving
Other limitations: It is normal for mattress topper material to become "softer" during use. It is also normal for
the mattress topper to develop a faster deflection recovery rate. Neither of these factors results in deterioration
of the normal pressure redistribution function. Body impressions are a normal occurrence with your new mattress
topper and indicate that the product is conforming to the natural contours of your body. Normal body impressions
do not suggest structural failure. Regularly rotating your mattress topper end-to-end will equalize conformity.
Warranty Performance
We will repair or replace the defective mattress topper or the defective component(s) of the mattress topper. In
the case of a manufacturing defect in a component of the mattress topper, such as the cover, we may elect to
repair or replace the component rather than replace the entire mattress topper, and we reserve sole and
complete discretion over that election. If we elect to replace the mattress topper or component, we will replace it
with the model, version, color, or style available at the time of replacement, which may be different in certain
respects than the original. There may be a shipping fee associated with warranty repairs or replacement (this fee
will be evaluated on a case-by-case basis by Perfect Cloud).
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