Maestro 100 3G Quick Start Manual & User Manual

Maestro
Brand
Maestro
Model
100 3G
Type
Quick Start Manual & User Manual
MAESTRO 100 3G
QUICK START GUIDE & USER MANUAL
VERSION 9
www.maestro-wireless.com
EMAIL: CONTACT@MAESTRO-WIRELESS.COM
SUPPORT: support.maestro- wireless.com
TEL: (+852) 2869 0688
FAX: (+852) 2525 4701
ADDRESS: 9/F, 121 KING LAM STREET, CHEUNG SHA WAN, HONG KONG
2 Confidential, the whole document is the sole property of Maestro Wireless Solutions Ltd.
Please contact us on support.maestro-wireless.com
Revision history
Version Date Details Originated by
1 29 Apr 2013 First issue Samuel Ch
´
ereau
2 8 Jul 2013 Added power consumptions details.
Corrected typo in Chapter 5 Introduction and known issues.
Samuel Ch
´
ereau
3 30 Jul 2013 Corrected product codes listing, typo. Samuel Ch
´
ereau
4 8 Aug 2013 Edited Digital Input/Output details. Samuel Ch
´
ereau
5 28 Nov 2013 Edited Know issues section.
Added label details.
Finalized temperature and humidity range.
Clarified packing details & DIO connection diagrams.
Corrected accessories details.
Samuel Ch
´
ereau
6 4 Dec 2013 Added details on antenna positioning with GPS Samuel Ch
´
ereau
7 13 Feb 2014 Corrected item codes Samuel Ch
´
ereau
8 23 May 2016 Added C1D2 warnings
Updated new firmware release
Added RS-485 models
Samuel Ch
´
ereau
9 29 Sep 2017 Added CE Statement details Samuel Ch
´
ereau
This manual is written without any warranty.
Maestro Wireless Solutions Ltd. reserves the right to modify or improve the product and its accessories which can
also, be withdrawn without prior notice.
Besides, our company stresses the fact that the performance of the product, as well as accessories, depend not only
on the proper conditions of use but also on the environment around the places of use.
Maestro Wireless Solutions Ltd. assumes no liability for damage incurred directly or indirectly from errors, omis-
sions or discrepancies between the modem and the manual.
This software, solution or application is provided on an ”as is” basis. No warranty whether expressed or implied is
given by Maestro Wireless Solutions Ltd. in relation to this software, solution or application. User shall assume
the entire risk of using or relying on this software, solution or application.
In no event will Maestro Wireless Solutions Ltd. be liable for any loss or damage including without limitation,
indirect or consequential loss, damage, or any loss, damage whatsoever arising from loss of data or profit arising out
of, or in connection with, the use of this software, application or solution.
Every effort is made to keep the software, application or solution up and running smoothly. However, Maestro
Wireless Solutions Ltd. takes no responsibility for, and will not be liable for, the software, application or solution
being temporarily unavailable due to technical issues beyond our control.
The above terms and conditions are subject to change without prior notice. The present use of this software, appli-
cation or solution implies the user approves and understands all the above terms and conditions.
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Contents
1 Known issues 9
2 Specifications 11
3 Related documents 15
4 Hardware installation 17
4.1 Mounting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.2 Installing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.3 Connecting the external antennas (SMA type) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.4 Connecting the modem to external device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4.5 Connecting the DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
5 Maestro 100 3G easy setup guideline 21
5.1 Downloading the Maestro Configuration Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
5.2 Using the Maestro Configuration Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
6 Equipments description 25
6.1 Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.1.1 Status indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.1.2 SMA female antenna connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.1.3 Mini USB B Female connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
6.1.4 15-Pin D-Sub Female connector (RS232/Audio) . . . . . . . . . . . . . . . . . . . . . . . . . . 26
6.1.5 4-Pin Micro-fit Molex connector (Power and input/output) . . . . . . . . . . . . . . . . . . . . . 27
6.2 Optional accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
7 Default firmware settings 31
7.1 Factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
7.2 Digital Input/Output ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
7.3 RS232 auto-online mode (power saving) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
8 Troubleshooting 33
8.1 The modem’s LED does not light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
8.2 The modem’s LED lights but does not blink long time after power up . . . . . . . . . . . . . . . . . . . 33
8.3 The modem does not respond to the terminal program . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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8.4 No voice could be heard for the modem’s speaker output when a call is answered . . . . . . . . . . . . 33
8.5 Basic operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
8.6 Failsafe factory reinstall using USB Binary Update Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
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Safety precautions
General precautions
– The modem generates radio frequency (RF) power. When using the modem care must be taken on safety
issues related to RF interference as well as regulations of RF equipment.
– Do not use the modem in an aircraft, hospitals, petrol stations or in places where using GSM products is
prohibited.
– Do not operate the modem in areas where blasting is in progress, near medical equipment, near life support
equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the
modem MUST BE POWERED OFF. The modem can transmit signals that could interfere with this kind of
equipment.
– Be sure that the modem will not be interfering with nearby equipment. The antenna of the modem should be
away from computers, office equipment, home appliances, etc...
– An external antenna must be connected to the modem for proper operation. Only used approved antennas with
the modem. Please contact authorized dealer on finding an approved antenna.
– Always keep the antenna with a minimum safety distance of 26.6cm or more from a human body.
– Do not put the antenna inside a metallic box, containers, etc.
Using the modem in vehicle
– Check for any regulation or law authorizing the use of GSM in a vehicle in your country before installing the
modem.
– Install the modem by qualified personnel. Consult your vehicle dealer for any possible interference of electronic
parts by the modem.
– The modem should be connected to the vehicle’s supply system by using a fuse-protected terminal in the
vehicle’s fuse box.
– Be careful when the modem is powered by the vehicle’s main battery. The battery may be drained after an
extended period.
– The driver or operator of any vehicle should not operate the modem while in control of the vehicle. Doing so
will detract from the driver or operator’s control and operation of that vehicle.
Protecting your modem
To ensure error-free usage, please install and operate your modem with care. Remember the following:
– Do not expose the modem to extreme conditions such as high humidity/temperatures, rain, direct sunlight,
caustic/harsh chemicals, dust, or water.
– Do not try to disassemble or modify the modem. There is no user serviceable part inside and the warranty
would be void.
– Do not drop, hit or shake the modem. Do not use the modem under extreme vibrating condition.
– Do not pull the antenna or power supply cable. Please attach or detach by holding the connector.
– Connect the modem only according to the instruction manual. Failure to do it will void the warranty.
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Chapter 1
Known issues
Beware of the difference between M100 2G and M100 3G GPIO type on the 4-pin Microfit connector. M100 3G
has two Digital Input/Output.
Below known issues on M100 3G:
– Only firmware R7.53.1 supports DCD, DSR, DTR signals. Please follow the guidelines here: http://update.
maestro-wireless.com/m100/m1003g/R7.53.1_SL808xT/, it recommended to upgrade only if those signals
are a must have,
– Only firmware R7.52 and above supports CSD call,
– R7.50 should be upgraded as quick as possible to avoid any memory corruption and crashes.
Starting in October 2017 all production of M1003G will be using R7.54.2 firmware and latest version of Smart-
Pack.
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Chapter 2
Specifications
– Quad bands GSM/GPRS/EDGE 850/900/1800/1900MHz
– M1003G SKU’s:
• M1003GXT00 & M1003G485XT00: WCDMA 850/1900MHz (SL8080T) with USB connector and GPS.
• M1003GXT02 & M1003G485XT02: WCDMA 900/2100MHz (SL8082T) with USB connector and GPS.
• M1003GXT04 & M1003G485XT04: WCDMA 800/850/2100MHz (SL8084T) with USB connector and GPS.
– Memory size: 64Mbits Flash and 16Mbits RAM
– Support Data, SMS, Voice and Fax
– SIM Tool Kit Class 2
– AT command set (GSM 07.05, GSM 07.07 and Sierra Wireless proprietary)
Power supply requirement:
– Input voltage range: 5-32 V
– Rated current: 650 mA
– M100 series doesn’t support power over USB port. However it can be powered from a USB source using our
custom X-cable, c.f. 6.2 on page 28.
Typical current consumption:
@ 5 V @ 12 V @ 32 V
Transmission WCDMA @ band 1, +23 dBm 250 mA 212 mA 85 mA
Transmission HSDPA @ band 1, +23 dBm 250 mA 212 mA 85 mA
Transmission EDGE @ +27 dBm 220 mA 185 mA 73 mA
Transmission GSM/GPRS @ +32 dBm, 900 MHz, 2 slots 220 mA 185 mA 73 mA
Idle (RS-232 & USB connected) 99 mA 43 mA 20 mA
Idle (RS-232 & USB not connected) 40 mA 20 mA 13 mA
Interfaces:
– SIM Holder
– Serial connector:
• 15 pin sub-D for RS-232 and Audio
• or 3 pin combicon for half duplex RS-485
– 4 pin power supply connector with DIO
– SMA Cellular antenna connector (50 Ω)
– mini-USB Female port
– SMA GPS antenna connector (50 Ω)
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Dimensions:
– Overall size: 74.3 mm x 60 mm x 21.7 mm (2.47 in x 2.36 in x 0.86 in)
– Weight: 90 g (0.2 lb)
Temperature range:
– Operating: -40 °C to +85 °C with relative humidity below 95%
– Storage: -40 °C to +85 °C
Hazardous Location:
– In some states and provinces, The Maestro 100 3G is classified to ANSI/ISA 12.12.01-2013 and CSA C22.2
No 213- M(1987)(R2013) and are suitable for use in Class 1, Division 2, Groups A, B, C and D with ambient
temperature range -30°C ≤TAMB ≤+70°C classified Hazardous Locations.
CAUTION
In accordance with the European directive EN60590, if the ambient temperature exceeds or might exceed 65°C, it
is required that the installer:
- Avoid physical contact with the Maestro 100 3G when the temperature exceeds 65°C.
- Adds a marking on the assembly indicating that this part is hot (for example showing the “symbol IEC 60417-5041:
Caution, hot surface”; and/or having a wording similar to “CAUTION - HOT SURFACE - DO NOT TOUCH”).
CAUTION
The following warnings and instructions apply:
– Warning: EXPLOSION HAZARD–SUBSTITUTION OF COMPONENTS MAY IMPAIR SUITABILITY FOR
CLASS I, DIVISION 2.
– Avertissement: RISQUE D’EXPLOSION-LA SUBSTITUTION DE COMPOSANTS PEUT RENDRE CE MA-
TERIEL INACCEPTABLE POUR LES EMPLACEMENTS DE CLASSE I, DIVISION 2.
– Warning: EXPLOSION HAZARD–DO NOT DISCONNECT WHILE CIRCUIT IS LIVE UNLESS THE AREA IS
KNOWN TO BE NON-HAZARDOUS.
– Avertissement: RISQUE D’EXPLOSION-NE PAS DEBRANCHER TANT QUE LE CIRCUIT EST SOUS TEN-
SION, A MOINS QU’IL NE S’AGISSE D’UN EMPLACEMENT NON DANGEREUX.
– Warning: DO NOT USE THE USB CONNECTOR IN A HAZARDOUS AREA.
– Avertissement: NE PAS UTILISER LE CONNECTEUR USB DANS LES ENVIRONNEMENTS DANGEREUX.
– Warning: DO NOT REMOVE OR REPLACE WHILE CIRCUIT IS LIVE UNLESS THE AREA IS KNOWN TO
BE FREE OF IGNITIBLE CONCENTRATIONS OF FLAMMABLE SUBSTANCES.
Failure to follow these instructions will result in death or serious injury.
CE Statement
– CE Notice:
• The CE Mark applies to products regulated by certain European health, safety and environmental protec-
tion legislation. The CE Mark is obligatory for products it applies to:the manufacturer affixes the marking
in order to be allowed to sell his product in the European market.
– Hereby, M&F Technologies Limited declares that the radio equipment type M1003GXT02 modem is in com-
pliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following
internet address: http://update.maestro-wireless.com/red-directive/
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– Manufacturing information M&F Technologies Limited
• Website: www.maestro-wireless.com
• Email: contact@maestro-wireless.com
• Tel: (+852) 2869 0688
• Fax: (+852) 2525 4701
• Address: 9/F, 121 King Lam Street, Cheung Sha Wan, Hong Kong
Front label:
Back label, example of M1003GXT00:
Packing
– Bulk carton box of 50 pieces
– Each M100 3G in single plastic bag without any accessories
– Overall size: 522 mm x 212 mm x 150 mm
– Weight: 4.3 kg
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Chapter 3
Related documents
This document presents technical and hardware specifications of the Maestro 100 3G industrial modem. It covers a
hardware installation, quick start guide, accessories listing and troubleshooting details.
This document will not cover the embedded application details, neither the common 3GPP AT command list, for more
information please refer to the following documentation available on our website:
– SmartPack User Manual, intelligent embedded application
– Maestro 100 3G - AT command guide
– Application note - Automatic connections
– Application note - Power supply & Audio
– Application note - How to upgrade your modem in 5 steps
Please download related documents on http://www.maestro-wireless.com/modems/
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Chapter 4
Hardware installation
4.1 Mounting the modem
If delivered with the DIN clip accessory, detailed on page 29, use two M3 screws to mount the DIN clip on the back
of the modem as shown on figure 4.1.1.
Figure 4.1.1: DIN clip mounted on M100 3G
4.2 Installing the SIM card
Use a ball pen or paper clip to eject the SIM holder by pressing the eject button. Put the SIM card to the tray; make
sure it is completely inserted in the tray, then carefully put back the tray into the slot.
Note: DO NOT pull out the SIM holder without pushing the ejector button.
4.3 Connecting the external antennas (SMA type)
Connect both antennas with SMA male connector on the modem, make sure antennas are tightly secured. Select a
GSM antenna with the right GSM frequency and an impedance of 50Ω; incorrect antenna will affect communication
and even damage the modem. Select a GPS antenna with an impedance of 50Ω; incorrect antenna will affect GPS
sensitivity and time to fix.
Note: Make sure to install GSM and GPS antennas with an angle of at least 90º to avoid disturbance.
Refer to the drawing on Figure 4.3.1 on the next page.
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Figure 4.3.1: Antenna position
Note: Respect a safety distance of at least 26.6cm to the antenna during the modem operation.
4.4 Connecting the modem to external device
Use Maestro standard DB15 to DB9 straight cable, detailed on page 28, or a common USB to mini-USB cable, to
connect an external controller or a computer. Refer to section 6.2 for more details on some other cable option or
adapter.
Note: If the Maestro 100 3G is connected with another DCE device please use a cross cable.
4.5 Connecting the DC power supply
If delivered with the power cord accessory, detailed on page 28, use the open ending of the power cord to connect a
DC supply. Refer to the following for power supply requirement:
– Input voltage range: 5-32 V
– Rated current: 650 mA
Figure 4.5.1: Power cord not included in the package
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Plug the DC Molex connector of the power cord in the modem and it will turn on automatically. The status indicator
led will light when power is applied. After few seconds it will blink slowly, meaning the modem is registered on the
network.
Figure 4.5.2: Side view showing power and serial connector
Note: Modem can also be powered and connected by USB only using the ACC-CA41 Maestro ’X’
Cable as detailed in 6.2 on page 28.
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Maestro 100 3G Quick Start Manual & User Manual

Maestro
Brand
Maestro
Model
100 3G
Type
Quick Start Manual & User Manual
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