WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings
exactly could result in serious
injury, death, or property damage.
Do not store or use gasoline or other
fl ammable vapors and liquids in the
vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
▪Do not try to light any appliance.
▪Do not touch any electrical switch; do
not use any phone in your building.
▪Leave the building immediately.
▪Immediately call your gas supplier from
a neighbor’s phone. Follow the gas
supplier’s instructions.
▪If you cannot reach your gas supplier,
call the fi re department.
Installation and service must be
performed by a qualifi ed installer, service
agency or the gas supplier.
Hot glass
will cause burns.
Do not touch glass
until cooled.
Never allow children
to touch glass.
A barrier designed to reduce
the risk of burns from the hot
viewing glass is provided with this
appliance and must be installed for
the protection of children and
other at-risk individuals.
DANGER
4009340-02
Homeowner’s Manual
Direct Vent Gas Fireplaces
Zero Clearance
natural gas 530IN
propane gas 530IP
Insert ONLY
natural gas 530INI
propane gas 530IPI
PORTRAIT
2
The information contained in this manual is believed
to be correct at the time of printing. Miles Industries
Ltd. reserves the right to change or modify any
information or specifications without notice. Miles
Industries Ltd. grants no warranty, implied or stated,
for the installation or maintenance of your heater,
and assumes no responsibility for any consequential
damage(s).
© Copyright Miles Industries Ltd., 2022. All rights reserved.
Designed and manufactured for Miles Industries Ltd.
Valor Fireplaces
190–2255 Dollarton Highway
North Vancouver, BC, Canada V7H 3B1
T 604.984.3496 F 604.984.0246
valorfi replaces.com
This appliance may be installed in an
after-market permanently located,
manufactured (mobile) home where
not prohibited by local codes. This
appliance is only for use with the type
of gas indicated on the rating plate.
This appliance is not convertible for
use with other gases, unless a certified
kit is used.
INSTALLER: Leave this manual with the
appliance.
CONSUMER: Retain this manual for
future reference.
Massachusetts:
The piping and final gas connection must be
performed by a licensed plumber or gas fitter
in the State of Massachusetts. Also, see Carbon
Monoxide Detector requirements in the fireplace
installation manual.
WARNING
This product can expose you to chemicals including Benzene,
which is known to the State of California to cause cancer and
birth defects or other reproductive harm.
For more information go to www.P65Warnings.ca.gov.
Note: Natural gas, in its original state, contains Benzene.
3
Homeowner: Please read this manual before
operating this appliance, and save for future
reference.
Thank you for purchasing a Valor Fireplace. We
appreciate your business and wish you many happy
years enjoying your new fireplace.
Your new radiant gas heater is a technical appliance
that must be installed by a qualified dealer. Each
Valor® fireplace is fully tested during the production
process for your safety and comfort.
Your unit has been professionally installed by:
Dealer Name: ___________________________________
Phone: _________________________________________
If you experience any problems, call your dealer
immediately. To avoid injury or damage to your
fireplace, do not try to repair the unit yourself.
Your Valor Fireplace
Here are some important details about your Valor
fireplace, should you need to contact your dealer.
Model: _________________________________________
Serial: __________________________________________
Options: ________________________________________
________________________________________________
________________________________________________
Please ask your installer for these details if they are
not already provided, or see page 7.
Welcome to Valor®
Contents
Safety and your fi replace ..........................................4
Child safety and your fi replace .................................6
Getting started ............................................................ 7
First time operation...................................................... 7
Locating fi replace and lighting information .............7
Parts of your fi replace ................................................8
Operating your fi replace ...........................................9
Fireplace control devices .............................................9
Preventing inadvertent ignition ...............................10
Replacing batteries ................................................... 11
Annual service and maintenance........................... 12
Cleaning your fi replace ............................................13
Checking pilot and burner fl ames ..........................16
Frequently asked questions .................................... 17
Valor® Warranty ........................................................19
Valor® Outdoor Installation Warranty ...................20
Appendix A-Remote Control Operation ................21
Important—Register your warranty
Registration of your Valor is highly
recommended, and can be completed by
scanning the QR code on the serial number label
on the front cover of your Installation Manual
(left by the installer), or by visiting
valorfireplaces.com/warranty.
Completing your registration enables us to
properly address any warranty or service-related
concerns that you may have. This information
is strictly for customer service and warranty
purposes, and will never be shared with any third
party.
4
This manual contains very important information about the safe operation and maintenance of your fi replace.
Read and understand all instructions carefully before operating your fi replace. Failure to follow these
instructions may result in possible fi re hazard and will void the warranty.
Replacement manuals are available by contacting Valor Customer Service at 1-800-468-2567, or by visiting
valorfi replaces.com.
WARNING: Extremely Hot!
Heat and fl ammability
• Some parts of your fi replace are extremely hot,
particularly the glass window. Use the provided bar-
rier screen and a gate to reduce the risk of severe
burns.
• The glass windows can exceed temperatures of
500°F at full capacity.
• Always keep the appliance clear and free from com-
bustible materials, gasoline, and other fl ammable
vapors and liquids.
• Be aware of hot wall surfaces. Although safe, the
wall directly above the fi replace can get very hot
when the fi replace heats. Do not touch!
• Be aware of hot surfaces in front of the fi replace
windows. Although safe and depending of its eleva-
tion, a shelf directly in front of the fi replace can get
very hot when the fi replace heats. Do not place
anything on it!
• Some materials or items, although safe, may dis-
color, shrink, warp, crack, or peel due to the heat
produced by the fi replace. Avoid placing candles,
paintings, photos and other combustible objects
sensitive to heat or furniture within 36 inches
(0.9m) around the fi replace.
• Solid wood fl ooring in front of the fi replace (if al-
lowed) may shrink during the heating season due
to heat.
• Due to its high temperature, the appliance should
be located away from high-traffi c areas, furniture,
and draperies.
• Clothing or fl ammable material should not be
placed on or near the appliance.
Glass window
• The glass window fronts must be in place and
sealed before the unit can be placed into safe op-
eration.
• The glass fronts must only be replaced as complete
units, as supplied by the fi replace manufacturer. No
substitute material may be used.
• Do not use abrasive cleaners on the glass front
assembly. Do not attempt to clean the glass front
when it is hot.
• Do not strike or slam the glass fronts.
WARNING
Do not operate this appliance with
the glass fronts removed, cracked, or
broken. Replacement of the glass fronts
should be performed by a licensed or
qualifi ed service person.
Safety and your fireplace
Do not put
furniture or other objects
in this space in front of
WKHȴUHSODFH
36” [0.9 m]
)LUHSODFH
Hearth
5
Barrier Screen and Safety
• A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appli-
ance and must be installed for the protection of
children and other at-risk individuals.
• Any safety screen, guard, or barrier removed for
servicing an appliance, must be replaced prior to
operating the appliance.
• If the barrier becomes damaged, the barrier must
be replaced with the manufacturer's barrier for
this appliance.
Initial and annual inspection
• The appliance and venting system should be in-
spected before initial use and at least annually
by a professional service person.
• Installation and repair should be performed by
a qualifi ed service person.
• Do not use this appliance if any part has been
under water. Immediately call a qualifi ed service
technician to inspect the appliance and to replace
any part of the control system and any gas control
that has been under water.
Intended use
• This appliance is designed and approved as a
supplemental heater to be used while attended.
The use of an alternate primary heat source is
advisable.
• This unit is not for use with solid fuel.
Maintenance
• More frequent cleaning might be required due to
excessive lint from carpeting, bedding material,
etc. It is imperative that control compartments,
burners, and circultaing air passageways of the ap-
pliance be kept clean.
• Keep the unit’s control compartment, burner, and
circulating air passageways clean to enable ad-
equate combustion and ventilation air.
• Inspect the external vent cap on a regular basis to
ensure that no debris, plants, trees, or shrubs are
interfering with air fl ow.
Venting
• This unit must be used with a vent system as
described in the installation manual. No other vent
system or components may be used.
• Never obstruct the fl ow of combustion and venti-
lation air. Keep the front of the appliance clear of
all obstructions for optimal operation and ease of
servicing.
• This unit must be vented directly outside and must
never be attached to a chimney serving a separate
solid fuel burning appliance. Each gas appliance
must use a separate vent system. Common vent
systems are prohibited.
Safety and your fireplace
6
A heating gas appliance does require safe handling. For this reason, we very strongly recommend children not be
allowed to touch the fi replace or its controls.
Read and carefully follow all safety warnings and operating instructions contained in this manual, and follow
these important child safety precautions and recommendations:
• Parts of your Valor Fireplace become extremely
hot while in operation. The glass window tempera-
ture can exceed 500º F at full capacity.
• Do not let children touch the glass or any parts
of your fi replace even after it is turned off , as the
surfaces will remain hot for some time.
• Even momentary contact with a hot glass surface
can cause a severe burn, including when the fi re-
place is operating at reduced heating capacity.
• The glass window will remain hot for an extended
period of time after the fi replace has been turned
off . Make sure that children do not touch the fi re-
place during the cool down period.
• Children and adults should be alerted to the haz-
ards of high surface temperature and should stay
away to avoid burns or clothing ignition.
• Young children should be carefully supervised
when they are in the same room as the appliance.
Toddlers, young children, and others may be sus-
ceptible to accidental contact burns.
A physical barrier is recommended if there are
at-risk individuals in the house. To restrict access
to a fi replace or stove, install an adjustable safety
gate to keep toddlers, young children, and other
at-risk individuals out of the room and away from
hot surfaces.
• Keep the remote control handset out of reach of
children at all times. A wall mount storage support
is provided with your remote control handset.
• Make sure that the fi replace, including the pilot
light, is completely turned off when children are
present and close supervision is not available—see
pages 9 for details.
• If the fi replace is not going to be used for an ex-
tended period of time, remove the batteries from
the remote control handset and battery holder un-
der the fi rebox. It is recommended that batteries
are replaced annually —see page 11 for details.
Child safety and your fireplace
Hot glass
will cause burns.
Do not touch glass
until cooled.
Never allow children
to touch glass.
A barrier designed to reduce
the risk of burns from the hot
viewing glass is provided with this
appliance and must be installed for
the protection of children and
other at-risk individuals.
DANGER
7
Getting started
WARNING
Do not attempt to access the card while
the fi replace is hot! Let the fi replace cool
fi rst before touching it!
First time operation
When operating your new fireplace for the first time,
some vapors may be released due to the burning of
curing compounds used during manufacturing. They
may cause a slight odor and could cause the flames
to be the full height of the firebox, or even slightly
higher, for the first few hours of operation.
It is also possible that these vapors could set off any
smoke detection alarms in the immediate vicinity.
These vapors are quite normal on new fireplaces.
We recommend opening a window to vent the
room. After a few hours of use, the vapors will have
disappeared and the flames will be at their normal
height.
Valor automatic gas shut-off
For your safety, Valor fireplaces are fitted with a
flame supervision device which will shut-off the gas
supply if, for any reason, the pilot flame goes out.
This device incorporates a fixed probe, which senses
the heat from the pilot flame. If the probe is cool,
the device will prevent any gas flow unless manually
lighting the pilot. See the full Fireplace and Lighting
Information card attached to the fireplace or as
reproduced in Appendix A of the Installation Manual.
Locating fi replace and lighting information
The Fireplace and Lighting Information is located
on a card at the bottom of the fireplace, under the
firebox—see image at the right.
Depending of the front installed on your fireplace the
access to the card is different. You can:
• open the bottom panel under the screen; or,
• unhook the fret; or,
• unhook the trim with barrier screen attached.
The card contains important information on both
sides of the card. It must be left with the fireplace
when you are done.
Fireplace
model
Serial
number
8
Parts of your fireplace
Here are the major components of your installed fireplace, with the protective barriers installed. Your
individual fireplace may appear differently depending on your installed options.
Barrier Screen
Liner Panels
Fuel Bed
Front/Trim
Fret or Access Panel—
fi replace's info card and
controls behind
Window
Frame
Window
Bolts
Window Levers
Info Card
Battery Holder
Receiver Gas Valve
Gas ON/OFF Switch
9
Operating your fireplace
ON:
parallel
to pipe
OFF:
perpendicular
to pipe
Fireplace control devices
There are two ways to control your fireplace.
1. Thermostatic Remote Control: Turns fi re ON, OFF,
controls fl ame height and can be programmed to
function automatically.
2. Wall Switch, optional: Turns fi re ON, OFF and
controls fl ame height.
Turn your fi replace ON
Press and hold:
- + buttons on remote, or
- ON-OFF button on wall switch
until a short beep confirms the start sequence has
begun; release buttons.
Continuing beeps confirm the ignition is in process.
The pilot lights up, then the fireplace.
If you need to light up the pilot manually, see the
Lighting Instructions card attached to the fireplace —
see Locating fireplace and lighting information on page
7 to know how to access it. Also, a copy of this card is
reproduced in Appendix A of the fireplace Installation
Manual.
Turn your fi replace OFF (including pilot)
Press and hold:
- button on remote, or
- ON-OFF button on wall switch
If the flames are on, they go down and you hear the
valve motor wind down. You hear a clunk and a beep
indicating that the valve has received the signal from
the remote control.
In the unlikely event that you cannot turn off your
fireplace with the remote control handset, use the
wall switch; if the wall switch malfunctions and
will not turn off the fireplace, wait 8 hours and the
fireplace will automatically go to pilot. You can then
access the controls inside your fireplace.
Alternately, turn off your house gas supply. In all
cases, call your dealer for service assistance.
Remote Control Wall Switch
(optional)
To use additional functions of your Remote
Control such as temperature or program
settings, visit valorfireplaces.com/remotes
WARNING
Risk of severe burns! Surface of the
fi replace are very hot during operation!
Ensure fi repace has cooled off before
accessing control.
WARNING
STOP IF YOU SMELL GAS! DO NOT LIGHT!
See cover page immediately!
10
Operating your fireplace
ON
OFF
Manual On-Off Switch
Preventing inadvertent ignition
You can use one of the two following methods to
make sure that your fireplace will not turn on when
you don’t want it on.
• On manual ON/OFF switch at the right of the gas
valve, press the O button*.
*Ensure to press the I button before putting the
fi replace in operation.
• Alternately, remove all batteries from the battery
holder next to receiver as well as from the handset.
Automatic shut-off (in certain conditions)
Your fireplace’s remote control is equipped with an
automatic shut-off mechanism which is activated in
certain conditions. See Remote Control handbook or
valorfireplaces.com/remotes for a description of this
feature.
Battery holder located next to gas valve on
bottom of fi replace behind access panel/fret
Fireplace
Receiver
Battery
holder
Gas
valve
11
Replacing batteries
Low batteries signals:
• Handset: battery icon on display shows 1 lit bar
• Holder: frequent beeps for 3 seconds when valve
motor turns.
BEFORE changing the batteries, turn the fireplace off
(including pilot) and let it cool.
The fireplace uses four 1.5 V AA alkaline batteries in
a separate battery holder located next to the receiver
under the firebox and one 9V alkaline battery in its
handset. Batteries should last one to two seasons,
depending on usage. Removing the batteries in the
off-season will extend the battery life.
To access the battery holder, open the bottom access
panel, unhook the fret or remove the trim depending
of the front trim installed on your fireplace. You may
have to remove the barrier screen.
WARNING
Do not attempt to access the batteries
while the fi replace is hot! Let the
fi replace cool fi rst before touching it!
Caution
Do not use a screwdriver or other metallic
object to remove the batteries from the battery
holder or the handset! This could cause a short
circuit.
To replace the batteries:
1. Open the bottom access panel or unhook the fret.
You may need to remove the barrier screen.
2. Locate the battery holder near the receiver and
gas valve. Pull the battery holder out.
3. Disconnect the battery holder wire. Do not pull
on the wire!
4. Remove the used batteries from the battery
holder and replace with 4 new AA 1.5V alkaline
batteries. Do not mix new/used batteries.
5. Reconnect the battery holder wire.
6. Reinstall the battery holder beside the receiver..
Using Handset Wall Holder
Your fireplace equipment includes a wall holder to
store the handset. If it hasn’t been installed, refer to
the instructions in the fireplace Installation Manual.
Remote and wall holder
Caution
Do not put batteries in the receiver as leaking
acid could damage its circuit board.
Battery holder
Battery holder located next to gas valve on
bottom of fi replace behind access panel/fret
Fireplace
Receiver
Battery
holder
Gas
valve
12
We recommend having your fi replace serviced before initial use, and at least once per year by a qualifi ed service
technician. Contact your dealer quoting the model serial number, if possible. It will be helpful if the fi replace’s
serial number can also be quoted. These numbers are on the information card— see page 7.
A list of replacement parts is included in your fi replace Installation Manual. When requesting spare parts please
quote the part number and description to ensure the correct part is ordered.
Annual Inspection
To ensure the optimal performance and safety of your fi replace, contact your dealer to have a qualifi ed
technician review and verify the list below at least once every year.
Safe Operation List: to be performed by a qualifi ed technician only.
Inspect and operate the pressure relief mecha-
nism to verify relief mechanisms are free from
obstruction to operate. See Cleaning your
fi replace on page 13.
Clean glass window with a suitable fi replace
glass cleaner. Abrasive cleaners must not be
used. Be careful not to scratch the glass when
cleaning. See Cleaning your fi replace on page
13.
Inspect the operation of the fl ame safety sys-
tem Pilot or Flame rectifi cation device.
Inspect and ensure the lighting of the main
burner occurs within 4 seconds of the main
gas valve opening. Visual inspection should
match that outlined in the appliance instruc-
tion manual. Inspect primary air openings for
blockage. See Checking pilot and burner fl ames
on page 16.
Inspect condition of vent and vent terminal for
sooting or obstruction and correct if present.
Vacuum and clean any excess debris in the
fi rebox that is not supposed to be there.
Test and measure the fl ame failure response
time of the fl ame safety system. It must de-
energize the safety shut-off in less than
30 seconds.
Check all accessible gas-carrying tubes, con-
nections, pipes and other components for
leaks. See Set up Gas Supply section of the
fi replace Installation Manual.
Annual service and maintenance
Caution
Label all wires prior to disconnection when
servicing controls. Wiring errors can cause
improper and dangerous operation.
Verify proper operation after servicing.
13
Cleaning your fireplace
WARNING
Risk of severe burns! Do not touch the
glass while it is hot! Let the fi replace cool
fi rst before cleaning it.
Remove Window
1. Release the top of the window by pulling forward
the two levers at the top corners.
2. Unscrew the two spring-loaded bolts securing the
bottom of the window.
3. Carefully lift the window away. Keep the window
and bolts in a safe place.
14
Cleaning your fireplace
Cleaning glass mineral deposits
A by-product of the combustion process in a gas
fireplace is a mineral which can appear as a white film
on the ceramic glass windows of your appliance.
The composition of the deposit varies depending on
location and time, and can appear intermittently.
There is no definitive solution to this issue. Various
cleaning products have been tried with varying
results. The following are recommendations only and
cannot guarantee results.
Note: Mineral deposits occur naturally and are not
covered under the Valor® warranty.
• Clean the glass regularly to avoid a buildup of fi lm
from mineral. If the fi lm is left for a long period of
time, it can etch the glass, making it much harder, if
not impossible, to remove.
• Never use an abrasive cleaner or ammonia-based
cleaner on the ceramic glass. Any abrasion of the
surface can compromise the strength of the glass.
An emulsion-type cleaner is recommended.
• Use a soft damp cloth to apply the cleaner. Dry the
glass with a soft, dry, preferably cotton cloth. Most
paper towels and synthetic materials are abrasive
to ceramic glass and should be avoided. Follow all
instructions on the bottle/container.
• Our dealers have experienced good results from the
products listed below. We cannot, however, guaran-
tee results of these products.
»Brasso, Polish Plus by KelKem, Cook Top Clean
Creme by Elco, White Off by Rutland, Turtle Wax
Do not clean the glass while it is hot
• Always securely replace the windows and the barrier
screen before lighting (see next page).
• If broken, glass panes may only be replaced as a
complete window unit as supplied by the manufac-
turer.
• If the barrier screen becomes damaged, it must only
be replaced with the same model and version barrier
from Valor.
Cleaning other parts
• Clean the steel trims with mild soap and warm water.
Any alcohol/solvent-based cleaner may weaken and
damage the coating.
• Clean the barrier screens by dusting with a soft
brush.
• Clean the fi rebox ceramic fuel bed and walls by
dusting them with a soft brush or vacuum cleaner.
Dust and soot can also be removed from the burner
and logs using after removing the ceramic logs.
Minor amount of soot developing on logs is common
but soot that builds up, falls off and accumulates
indicates that the burner needs adjustment or the
logs may be installed correctly—see Checking pilot
and burner fl ames on page 16 or fi replace's
Installation Manual for proper log placement.
When cleaning, make sure that no particles are
brushed into the slots of the burner.
Log/Coals/Rocks position
Logs/Coals/Rocks position is important in your Valor
fireplace because it can optimize the beauty of the
flame and the combustion efficiency of your fireplace.
To reinstall the logs/coals/rocks after cleaning or
other fireplace maintenance, refer to your fireplace's
Installation Manual for specific instructions on how
to place them for optimal operation. If you are not
comfortable performing this task, please contact
your dealer.
Caution
Choking Hazard! Make sure the fireplace area is
clear of firebed small particles to avoid ingestion
by small children. Vacuum thoroughly around
the fireplace area after cleaning.
WARNING
Risk of severe burns! The glass windows
are very hot during operation. Ensure the
fi replace and glass have cooled off before
touching them.
15
Cleaning your fireplace
WARNING
The window unit must be correctly
installed, fastened and sealed after
servicing or serious bodily injury and/or
damage to the appliance may result.
To ensure a safe operation:
• Double-check that the window frame is
correctly installed;
• Verify that the levers and spring-loaded
bolts are hooked properly to the window
tabs then;
• Pull out the top of the window and
release it to ensure the springs return it;
repeat with the bottom of the window;
• Ensure the window is sealed before
operation.
WARNING
Failure to install the window correctly
can:
• Leak carbon monoxide;
• Affect the performance of the fireplace;
• Damage components;
• Cause overheating resulting in
dangerous conditions.
Damages caused by incorrect window
installation is not covered by the Valor
warranty.
Refi t and Check Window
1. Rest the window on the
support at the base of the
fi rebox and center it on the
width.
2. While pressing the window
against the fi rebox, pull
the clamping bars levers
forward and rotate them
inwards to secure the top
of the window.
3. Fit the two spring-loaded
bolts through the bottom
of the window and tighten
to secure the window.
4. Pull the top of the window
forward and release to
check that it opens slightly
and returns confi rming
the good function of the
spring-loaded mechanism.
5. Similarly, check the bottom
of the window by pulling it
forward and releasing it.
6. Apply fi rm pressure
around the window frame
to ensure the window is
sealed tight against the
fi rebox.
7. If the Hot Glass Warning plate has been removed
from the front lower corner of the window,
reinstall it by sliding it between the glass and the
frame as indicated.
WARNING
For safety purposes, make sure the
barrier screen is re-installed on the
fi replace front after maintenance.
8. Re-install the barrier screen on the trim.
16
Typical fl ame appearance
The pilot light and burner flames should be checked
periodically. Check after the fire has been on for at least
30 minutes. The pilot flame must cover the tip of the
thermocouple probe. The main burner flame pattern will
vary depending on the type of installation and climatic
conditions.
Performance of propane gas fireplaces may be affected by
the quality of commercial gas supplied
in your area.
The fireplace area must always be kept clear and free from
combustible materials, gasoline and other flammable vapors
and liquids.
Inspect the vent terminal outdoors regularly to ensure that
it is not obstructed by snow, trees, bushes, leaves, or other
objects.
Inpect the vent system regularly. We recommend at least
once a year.
Checking pilot and burner flames
Traditional Logs
Coals
Rocks
Note
The height and color of your flames can vary depending
on fuel type, fuel quality and mixture, altitude, and
aeration adjustment at or after installation.
The photos of typical flame appearance are for
illustrative purposes only. Your fireplace may be
operating normally but may appear slightly different
than the photos.
Venting configuration, elevation, burner aeration
setting and local fuel heating value can all affect flame
appearance.
Pilot light
Thermocouple
probe must be
in flame
Driftwood Logs
Pilot light
Pilot light
Pilot light
17
Frequently asked questions
Question Answer
What if my fi replace won't
turn on?
If you have followed all instructions for your remote control or wall switch
(see page 9, or pages 21-24) and your fireplace still won't turn on, the
batteries located inside the wall switch kit may be low and need replacing.
See page 11 for instructions on how to replace the batteries.
If the fireplace still won't turn on after that, call your dealer for further
information. Your fireplace may require service by a qualified service
technician. Visit valorfireplaces.com/contact for a list of dealers near you.
I've just started my fi replace
for the fi rst time, what is
that smell?
When operating your fireplace for the first time, some vapors may
be released due to the burning of curing compounds used during
manufacturing. They may cause a slight odor and could cause the flames
to be the full height of the firebox, or even slightly higher, for the first few
hours of operation. This is perfectly normal. See First Time Operation on
page 7 for more information.
When I operate the fi replace,
why do I suddenly hear a
faster series of beeps than
usual?
This is an indication that the batteries in your fireplace are getting critically
low (not the batteries in your remote control handset, but the batteries in
the battery holder under the firebox). See page 11 for instructions on how
to replace the batteries.
Why do I hear popping or
snapping noises?
As your fireplace heats and cools with normal use, its metal parts will
expand and contract, which may cause some noise. This is perfectly
normal.
Why do I hear whirring
noises?
As you start or adjust your fireplace's flame, the control valve motor turns
to adjust the settings. This is perfectly normal.
How do I clean my fi replace? See Cleaning your fireplace on pages 13-15 for cleaning instructions to
keep your fireplace looking great.
There is condensation on
the inside of the glass, is this
okay?
This is normal when the fireplace first turns on, and will disappear
naturally when the fireplace heats up.
There is a white fi lm on the
inside of the glass, is this
okay?
This happens due to composition of the gas from your supplier. A by-
product of the combustion process in a gas fireplace is a mineral which
can appear as a white film on the ceramic glass window of your appliance.
Clean as soon as possible (when the fireplace is cool) so it does not bake
onto the glass with time and become permanent. See pages 13-15 for
cleaning instructions.
When I start my fi replace,
the fl ame is blue or
transparent, is this normal?
This is normal, your flame will take on a more yellow/orange appearance
as the fireplace heats up.
18
Frequently asked questions
Question Answer
When I start my fi replace,
the fl ame is dirty or black, is
this normal?
No. This is possibly caused by a blocked opening in the burner which can
be cleaned by vacuuming it. See pages 13-15 for cleaning instructions, and
call your dealer if the problem persists after cleaning.
After running for some
time, my fi replace has
soot gathering on the
logs, panels, or roof, is this
normal?
Minor amounts of soot developing on logs is common, but soot
that builds up, falls off, and accumulates indicates the burner needs
adjustment, or the logs may have been installed incorrectly. Contact your
dealer for remedies to excessive sooting.
Where can I purchase parts
for my fi replace?
Any of our Valor dealers are able to order parts or provide field service.
Please contact your dealer - see page 3 - or visit valorfireplaces.com/
contact for a list of dealers near you.
Who can service my
fi replace?
We recommend having your fireplace serviced before initial use, and at
least once every year by a qualified service technician. Contact our dealer,
quoting the model and serial numbers, if possible. These numbers can
be found on the fireplace information card attached to the fireplace - see
page 7.
Why does my pilot light go
out when I leave the house
for extended periods of
time?
Your fireplace has a built-in safety shutoff. If the flame height does not
adjust for 7 days, the fireplace will automatically turn the pilot off, and
would need to be turned on again using either the handset or wall switch.
Why doesn't the fi replace
turn down when it goes
above the temperature I've
set?
Rather than constantly turning your fireplace up and down, the
temperature feature of your remote control is designed to efficiently
give you a smooth maintenance of a comfortable temperature. With this
you may find temperature fluctuations beyond the set point to varying
degrees, depending on installation and room size.
19
190ɋ–ɋ2255 Dollarton Highway,
North Vancouver, BCɄCanadaɄV7H 3B1
If you have a problem with this unit, please contact your dealer or supplier immediately. Under no circumstances should you
attempt to service the unit in any way by yourself. The warranties in paragraphs 1 and 2 are provided only to the initial user
of this unit, are not transferable and are subject to the conditions and limitations in paragraphs 3, 4 and 5. Please review the
conditions and limitations carefully and strictly follow their requirements.
1. Extended Warranty Coverage
For a period of up to ten (10) years, Miles Industries
Ltd., (the “Company”) or its appointed distributor will at
its option pay the initial owner for the repair of, or will
exchange the following parts or components which are
found to be defective in material or workmanship under
normal conditions of use and service:
Maximum Warranty Period 10 years
Part or Component Defect Covered
Exterior steel casing Corrosion 9
Glass Loss of structural integrity 9
Cast iron parts Corrosion 9
Firebox and heat
exchanger
Corrosion (but not
discoloration) causing loss
of structural integrity
9
2. Two-Year Parts Warranty
In addition, for two (2) years from the date of purchase, the
Company, at its option, will repair or exchange all parts and
components not listed above but that are found to have a
bona ȴ de defect in material or workmanship under normal
conditions of use.
3. Conditions and Limitations
a) The warranty registration card must be completed by
the initial owner and returned to the company within
90 days. Alternatively, the warranty registration form
may be ȴ lled out online at
www.valorȴ replaces.com
b) Installation and maintenance must be performed by
an authorized and trained dealer in accordance with
the Company’s installation instructions.
c) This warranty is void where installation of the unit
does not conform to all applicable codes including
national and local gas appliance installation codes and
building and ȴ re codes.
d) The owner must comply with all operating
instructions.
e) The Company is not responsible for the labor costs
to remove defective parts or re-install repaired or
replacement parts.
f) The initial owner of the unit will be responsible for
any shipping charges for replacement parts as well
as travel time incurred by the dealer to perform the
warranty work.
g) This warranty applies to non-commercial use and
service and is void if it is apparent that there is abuse,
misuse, alteration, improper installation, accident or
lack of maintenance to the unit.
h) The warranty does not cover damage to the unit
through:
i) Improper installation, operational or environmental
conditions.
ii) Inadequate ventilation in the area or competition
for air from other household equipment or
appliances.
iii) Chemicals, dampness, condensation, or sulphur
in the fuel supply lines which exceeds industry
standards.
i) This warranty does not cover glass, log breakage or
damage to the unit while in transit.
j) The Company does not allow anyone to extend, alter
or modify this warranty and assumes no responsibility
for direct, indirect or consequential damages caused
by the unit. State or provincial laws where the initial
user or user resides may provide speciȴ c rights
extending this warranty and, if so, the Company’s sole
obligation under this warranty is to provide labor and/
or materials in accordance with those laws.
4. Discharge of Liability
After two (2) years from the date of purchase, the Company
may, at its option, fully discharge all obligations under this
warranty by paying to the ȴ rst owner the wholesale price of,
or replacing, any defective parts.
5. No Other Warranty
All obligations to repair this unit are deȴ ned in this warranty.
Some states or provinces may speciȴ cally mandate
additional obligations on the part of manufacturers, but in
the absence of such speciȴ c legislation, there is no other
warranty or obligation expressed or implied.
Valor® Warranty
20
Valor® Outdoor Installation Warranty
If you have a problem with this unit, please contact your dealer or supplier immediately. Under no circumstances
should you attempt to service the unit in any way by yourself. The warranties in paragraphs 1 are provided
only to the initial owner of this unit, are not transferable and are subject to the conditions and limitations in
paragraphs 2 and 3. Please review the conditions and limitations carefully and strictly follow their requirements.
1. Two-Year Parts Warranty
Two (2) years from the date of purchase, the
Company, at its option, will repair or exchange
all parts and components that are found to have
a bona ȴ de defect in material or workmanship
under normal conditions of use.
2. Conditions and Limitations
a) The warranty registration card must be
completed by the initial owner and returned
to the company within 90 days. Alternatively,
the warranty registration form may be
ȴ lled out online at valorȴ replaces.com
b) Installation and maintenance must be performed
by an authorized and trained dealer in accordance
with the Company’s installation instructions.
c) This warranty is void where installation of the
unit does not conform to all applicable codes,
including national and local gas appliance
installation codes and building and ȴ re codes.
d) The owner must comply with all
operating instructions.
e) The Company is not responsible for the
labor costs to remove defective parts or re-
install repaired or replacement parts.
f) The initial owner of the unit will be responsible
for any shipping charges for replacement
parts as well as travel time incurred by the
dealer to perform the warranty work.
g) This warranty applies to non-commercial use and
service and is void if it is apparent that there is
abuse, misuse, alteration, improper installation,
accident or lack of maintenance to the unit.
h) This warranty does not cover
damage to the unit due to:
i) Improper installation, operational
or environmental conditions.
ii) Inadequate ventilation in the area
or competition for air from other
household equipment or appliances.
iii) Damage due to chemicals, dampness,
condensation, or sulphur in the fuel supply
lines which exceeds industry standards.
i) This warranty does not cover glass, log breakage
or damage to the unit while in transit.
j) The Company does not allow anyone to extend,
alter or modify this warranty and assumes no
responsibility for direct, indirect or consequential
damages caused by the unit. State or provincial
laws where the initial owner or user resides may
provide speciȴ c rights extending this warranty
and, if so, the Company’s sole obligation
under this warranty is to provide labor and/
or materials in accordance with those laws.
3. No Other Warranty
All obligations to repair this unit are deȴ ned in
this warranty. Some states or provinces may
speciȴ cally mandate additional obligations on
the part of manufacturers, but in the absence
of such speciȴ c legislation, there is no other
warranty or obligation expressed or implied.
190ɋ–ɋ2255 Dollarton Highway,
North Vancouver, BCɄCanadaɄV7H 3B1
warranty wor
k
.
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