Ricoh IM 5000 User guide

Category
Laser/LED printers
Type
User guide
For safe and correct use, be sure to read Safety Information before
using the machine.
For information not found in this manual,
see the online manuals available on our
web site (https://www.ricoh.com/) or via the
control panel.
Legal and Contact Information
Specifications for the Machine
Troubleshooting
Adding Paper and Toner
Web Image Monitor
Document Server
Scan
Print
Fax
Copy
Getting Started
About This Manual
User Guide
Selected Version
How to Read the Manuals
Symbols Used in the Manuals
This manual uses the following symbols:
Indicates points to pay attention to when using functions. This symbol indicates points that may result in
the product or service becoming unusable or result in the loss of data if the instructions are not obeyed.
Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user
errors.
[ ]
Indicates the names of keys or buttons on the product or display.
1
TABLE OF CONTENTS
How to Read the Manuals.................................................................................................................................1
Symbols Used in the Manuals.......................................................................................................................1
1. About This Manual
Abbreviated Names of Options......................................................................................................................11
2. Getting Started
Turning On and Off the Power........................................................................................................................17
Turning On the Main Power........................................................................................................................17
Turning Off the Main Power........................................................................................................................18
Energy Saving Mode...................................................................................................................................19
Guide to Names and Functions of Components............................................................................................22
Front and Left View...................................................................................................................................... 22
Front and Right View....................................................................................................................................24
Rear and Left View.......................................................................................................................................25
Names and Functions of the Control Panel....................................................................................................26
Touch Panel/Interface.................................................................................................................................26
LED Indicators...............................................................................................................................................27
Changing the Display Language.................................................................................................................... 29
Confirming the Functions that Are Added in RICOH Always Current Technology.....................................30
Confirming the Version of RICOH Always Current Technology Implemented on the Machine............30
How to Use the Home Screen.........................................................................................................................31
Intuitive Screen Operation Using Fingertips.............................................................................................. 33
How to Use the "Settings"................................................................................................................................36
How to Use the Copy Screen..........................................................................................................................39
How to Use the Copy Screen (Standard)..................................................................................................39
How to Use the Copy Screen (No Scrolling Screen)............................................................................... 41
Changing the Layout or Display of the Keys of the Copy Function......................................................... 42
How to Use the Fax Screen.............................................................................................................................44
Customizing the [Send Settings] Screen.................................................................................................... 44
How to Use the Scanner Screen..................................................................................................................... 47
Customizing the [Send Settings] Screen.................................................................................................... 47
Adding a Frequently Used Application or Widget to the Home Screen.....................................................50
Adding an Icon/Widget to the Home Screen.......................................................................................... 51
Moving or Deleting Icons and Widgets.....................................................................................................51
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Creating a Folder to Organize Icons......................................................................................................... 52
Registering Frequently Used Settings as a Program......................................................................................
53
Registering Settings as a Program.............................................................................................................. 54
Changing the Contents of the Program......................................................................................................55
Logging In from the Control Panel.................................................................................................................. 57
Logging In by Entering the User Name and Password.............................................................................58
Logging In Using an IC Card......................................................................................................................59
Logging In Using a Mobile Device.............................................................................................................59
Authenticating Using the User Code.......................................................................................................... 61
Changing the Login Password.................................................................................................................... 61
Placing an Original on the Exposure Glass................................................................................................... 63
Placing an Original in the Auto Document Feeder (ADF).............................................................................65
Placing Originals in the ARDF.....................................................................................................................66
Placing Originals in the One-pass Duplex Scanning ADF....................................................................... 68
3. Copy
Basic Procedure for Copying Documents...................................................................................................... 73
Reserving a Copy Job While Executing Another Copy Job.....................................................................
76
Interrupting the Current Copy to Copy Another Original.........................................................................77
Making Enlarged or Reduced Copies............................................................................................................79
Specifying a Copy Ratio or Size................................................................................................................ 79
Enlarging or Reducing According to the Paper Size................................................................................ 81
Reducing Slightly to Increase the Margins................................................................................................ 82
Duplex Copying............................................................................................................................................... 84
Combining and Copying a Multi-page Original onto a Single Sheet of Paper.........................................86
Copying onto Envelopes................................................................................................................................. 89
Copying onto Envelopes in the Bypass Tray............................................................................................. 89
Copying onto Envelopes in the Paper Tray............................................................................................... 91
Copying in Page Order or for Each Page Number...................................................................................... 92
4. Fax
Basic Procedure for Transmitting Faxes..........................................................................................................95
Registering Fax Numbers in the Address Book..............................................................................................
98
Registering a Fax Number and Send Conditions......................................................................................98
Changing/Deleting the Registered Data Such as Fax Number............................................................100
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Displaying a Preview before Sending a Fax............................................................................................... 101
Viewing the Transmission Result of Sent Faxes............................................................................................
103
Confirming the Information on the Fax Screen....................................................................................... 103
Checking the Result in Communication Result Report.............................................................................104
Checking the Result in Immediate TX Result Report................................................................................ 105
Checking the Result in Communication Failure Report...........................................................................105
Checking the Result in Error Report..........................................................................................................105
Viewing Memory Storage Report............................................................................................................ 105
Checking by E-mail................................................................................................................................... 105
Confirming the Information in Web Image Monitor...............................................................................107
5. Print
Installing the Printer Driver by Using Device Software Manager Installer................................................ 109
Installing Device Software Manager from the CD-ROM.......................................................................
109
Installing Device Software Manager from the Downloaded File..........................................................112
Installing the Printer Driver for Network Connection (Windows)...............................................................115
Installing the PCL 6 Printer Driver from the CD-ROM.............................................................................115
Installing the PostScript 3 Printer Driver from the CD-ROM...................................................................116
Installing the PCL 6/PostScript 3 Printer Driver from the Downloaded File..........................................118
Installing the Printer Driver for Windows................................................................................................. 119
If the Machine Cannot Be Found............................................................................................................. 120
Installing the Printer Driver for Network Connection (macOS)..................................................................123
Installing the PPD file................................................................................................................................. 123
Registering the Machine in [Printers & Scanners]................................................................................... 124
Specifying the Option Settings................................................................................................................. 127
Basic Procedure for Printing Documents...................................................................................................... 129
Printing a Document in Windows.............................................................................................................129
Printing a Document in macOS................................................................................................................ 131
Printing on Both Sides of Paper.................................................................................................................... 134
Specifying 2-sided Print (Windows)........................................................................................................ 134
Specifying 2-sided Print (macOS)............................................................................................................134
Combining and Printing Multiple Pages on a Single Sheet of Paper........................................................ 136
Specifying the Combine 2 Originals Function (Windows).................................................................... 136
Specifying the Combine 2 Originals Function (macOS)........................................................................136
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Printing on Envelopes.................................................................................................................................... 138
Printing on Envelopes Loaded on the Bypass Tray.................................................................................
138
Printing on Envelopes Loaded in the Paper Tray.................................................................................... 141
Printing Documents Stored in the Printer from the Control Panel............................................................... 145
Printing from a USB Flash Memory Device or SD Card Directly............................................................... 147
Printable File Formats................................................................................................................................ 147
Printing from a Memory Storage Device or Scan Application.............................................................. 148
6. Scan
Scanning Documents and Sending the Scanned Data by E-mail..............................................................151
Basic Procedure for Sending an E-mail...................................................................................................
151
Registering the E-mail Destination in the Address Book When Sending an E-mail..............................153
Scanning Documents and Sending the Scanned Data to a Folder........................................................... 156
Confirming the Computer Information (Windows)................................................................................. 156
Creating a Shared Folder (Windows).....................................................................................................158
Confirming the Computer Information (macOS).....................................................................................161
Creating a Shared Folder (macOS)........................................................................................................ 162
Registering the Created Shared Folder in the Address Book................................................................ 163
Basic Procedure for Performing Send to Folder......................................................................................165
Scanning an Original with Suitable Quality and Density...........................................................................167
Specifying the File Type or File Name When Scanning a Document....................................................... 170
Notes about and limitations of file types................................................................................................. 172
7. Document Server
Storing Documents in Document Server.......................................................................................................173
Printing Documents in Document Server......................................................................................................
175
Printing a Document with the Settings Specified When Scanned..........................................................175
Changing the Print Settings to Print a Document.....................................................................................176
Specifying a Page to Print.........................................................................................................................177
8. Web Image Monitor
Using Web Image Monitor...........................................................................................................................179
What You Can Do on the Web Image Monitor.....................................................................................
180
Web Image Monitor Screen.................................................................................................................... 182
Specifying Web Image Monitor Help.....................................................................................................182
5
9. Adding Paper and Toner
Loading Paper into the Paper Tray...............................................................................................................185
Loading Paper into Tray 1 to 4................................................................................................................
186
Loading Paper into the Bypass Tray........................................................................................................ 190
Loading Paper into Tray 3 (LCT).............................................................................................................. 191
Loading Paper into the Large Capacity Tray (LCT)................................................................................ 193
Specifying the Paper Size That Is Not Automatically Detected.............................................................194
Specifying a Custom Size Paper Using the Control Panel..................................................................... 196
Specifying Paper Type and Thickness Settings....................................................................................... 197
Recommended Paper Sizes and Types........................................................................................................200
Trays 1–4...................................................................................................................................................200
Bypass Tray................................................................................................................................................202
Tray 3 (LCT)............................................................................................................................................... 203
Large Capacity Tray (LCT)........................................................................................................................204
Notes on Special Paper............................................................................................................................204
Paper Thickness for Each Paper Weight..................................................................................................205
Unusable Paper......................................................................................................................................... 205
Paper Storage............................................................................................................................................206
Saving Printouts......................................................................................................................................... 207
Thick Paper Orientation and Recommended Status................................................................................... 208
Envelope Orientation and Recommended Status....................................................................................... 209
Using the Copy Function...........................................................................................................................210
Using the Printer Function..........................................................................................................................210
Loading Orientation-fixed Paper or Two-sided Paper............................................................................... 212
Copying onto Letterhead Paper...............................................................................................................212
Printing onto Letterhead Paper Using the Printer Driver..........................................................................213
Recommended Original Size and Weight.................................................................................................. 215
Sizes Detectable with Auto Paper Select.....................................................................................................217
Replacing the Toner.......................................................................................................................................219
Precautions When Storing Toner..............................................................................................................220
Precautions When Replacing the Toner.................................................................................................. 220
Disposing Exhausted Toners.....................................................................................................................221
Replenishing the Staples................................................................................................................................223
6
Replacing the Waste Toner Bottle................................................................................................................ 224
Precautions When Replacing the Waste Toner Bottle............................................................................
224
Disposing the Used Waste Toner Bottle.................................................................................................. 226
10. Troubleshooting
Alert Sounds...................................................................................................................................................227
Checking the Indicators, Icons, and Messages on the Control Panel.......................................................
229
When an Icon is Displayed with a Message.......................................................................................... 229
When the [Check Status] Indicator is lit or flashing................................................................................231
When the Machine Cannot Be Operated...................................................................................................233
When the Machine Does Not Respond Correctly to an Operation on the Control Panel..................233
When the Machine Does Not Respond Correctly to an Operation from a Computer....................... 237
When a Message Appears and the Machine Cannot Be Operated........................................................239
When a Message Appears While Using the Copy Function.....................................................................242
When a Message Appears While Using Document Server...................................................................... 244
When a Message Appears While Using the Fax Function........................................................................246
Messages that Appear During Operation or When Sending/Receiving a Fax Cannot Be Performed....
.................................................................................................................................................................... 246
Messages that Appear When the Machine Cannot Connect to the Network.....................................247
Messages that Appear When the Remote Fax Function Is Unavailable.............................................. 256
When a Message Appears While Using the Printer Function....................................................................260
Messages that Appear without Error Codes...........................................................................................260
Messages that Appear with Error Codes................................................................................................ 272
When a Message Appears While Using the Scanner Function................................................................ 276
Messages that Appear on the Control Panel..........................................................................................276
Messages that Appear on the Computer................................................................................................ 283
When Other Messages Appear...................................................................................................................289
Messages that Appear When Machine Login Fails............................................................................... 291
Messages that Appear When Logging in to the Machine Using an IC Card Fails............................. 298
Messages that Appear When the LDAP Server Is Unavailable............................................................ 299
Messages that Appear When There Is a Problem with the Certificate................................................. 300
Messages that Appear When an Application Site Cannot Be Used.................................................... 302
11. Specifications for The Machine
Model-Specific Information.......................................................................................................................... 303
7
List of Specifications.......................................................................................................................................304
Specifications for the Main Unit...............................................................................................................
304
Specifications for the Document Server...................................................................................................325
Specifications for Facsimile.......................................................................................................................326
Specifications for Printer........................................................................................................................... 331
Specifications for Scanner........................................................................................................................333
Specifications for One-pass Duplex Scanning ADF...............................................................................338
Specifications for Auto Reverse Document Feeder (ARDF)....................................................................339
Specifications for Internal Finisher SR3250............................................................................................340
Specifications for Finisher SR3260..........................................................................................................341
Specifications for Booklet Finisher SR3270............................................................................................344
Specifications for Finisher SR3280..........................................................................................................347
Specifications for Booklet Finisher SR3290............................................................................................349
Specifications for Internal Finisher SR3300............................................................................................352
Specifications for Internal Multi-Folding Unit..........................................................................................353
Specifications for External Tray................................................................................................................355
Specifications for Internal Shift Tray.........................................................................................................356
Specifications for Internal Tray 2............................................................................................................. 356
Specifications for Bridge Unit...................................................................................................................357
Specifications for Punch Unit (Internal Finisher SR3250).......................................................................358
Specifications for Punch Unit (Finisher SR3260 ,Booklet Finisher SR3270)........................................ 359
Specifications for Punch Unit (Finisher SR3280 ,Booklet Finisher SR3290)........................................ 360
Specifications for Lower Paper Tray........................................................................................................ 361
Specifications for Lower Paper Trays.......................................................................................................361
Specifications for Tray 3 (LCT)................................................................................................................. 362
Specifications for Large Capacity Tray (LCT)..........................................................................................362
Specifications for IEEE 1284 Interface Board........................................................................................ 363
Specifications for Wireless LAN Board................................................................................................... 363
Specifications for Device Server Option................................................................................................. 364
The Setting Values of the Transmission Function..........................................................................................365
Send Email................................................................................................................................................. 365
Send to Folder........................................................................................................................................... 366
Broadcast Transmission.............................................................................................................................367
8
Printable Area and Margin...........................................................................................................................368
Machine Options...........................................................................................................................................
369
Guide to Functions of the Machine’s External Options..........................................................................369
Guide to Functions of the Machine’s Internal Options...........................................................................375
Functions Requiring Optional Configurations..............................................................................................377
Copy Function............................................................................................................................................377
Facsimile Functions....................................................................................................................................379
Printer Function.......................................................................................................................................... 382
Scanner Function.......................................................................................................................................384
Interface..................................................................................................................................................... 385
Others.........................................................................................................................................................385
Function Compatibility...................................................................................................................................386
12. Legal and Contact Information
Environmental Regulations............................................................................................................................389
ENERGY STAR Program (mainly North America)............................................................... 389
Energy Saving Functions...........................................................................................................................
389
User Information on Electrical and Electronic Equipment
(mainly Europe)...................... 391
Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe)
....................................................................................................................................................................
392
Environmental Advice for Users
(mainly Europe)............................................................... 393
Notes to users in the state of California (Notes to Users in USA) (mainly North America)....
....................................................................................................................................................................
394
Copyright Information about Installed Software.........................................................................................395
Trademarks (User Guide)..............................................................................................................................396
9
10
1. About This Manual
Abbreviated Names of Options
In the manuals, the abbreviated names of options are used. The abbreviated names and corresponding
product names are as follows:
Abbreviated names of externally attached options
IM 2500/3000/3500 series
Abbreviated name Product name
Finisher SR3260 Finisher SR3260
Booklet Finisher SR3270 Booklet Finisher SR3270
Internal Finisher SR3250 Internal Finisher SR3250
Internal Finisher SR3300 Internal Finisher SR3300
(mainly Europe and Asia)
Punch unit
Punch Unit PU3070 EU
Punch Unit PU3070 SC
Punch Unit PU3080 EU
Punch Unit PU3080 SC
(mainly North America)
Punch unit
Punch Unit PU3070 NA
Punch Unit PU3080 NA
Internal Multi-Folding Unit Internal Multi-Fold Unit FD3010
(mainly Asia)
ARDF
*1
ARDF DF3110
(mainly Asia)
One-pass duplex scanning ADF
*1
SPDF DF3130
Small size paper unit Small Paper Feeding Unit Type M37
ADF double-feed detection kit Page Keeper Type M37
(mainly Asia)
Exposure glass cover
Platen Cover PN2000
11
Abbreviated name Product name
Internal Tray 2 1 Bin Tray BN3130
Lower paper tray Paper Feed Unit PB3270
Lower paper trays Paper Feed Unit PB3300
Tray 3 (LCT) LCIT PB3290
Caster table Caster Table Type M3
Large capacity tray (LCT) LCIT RT3040
External tray Side Tray Type M37
Internal shift tray Internal Shift Tray SH3080
Bridge unit Bridge Unit BU3090
(mainly North America)
Handset
Handset HS3020
Counter interface unit Optional Counter Interface Unit Type M12
Card reader NFC Card Reader Type M45
IM 4000/5000 series
Abbreviated name Product name
Finisher SR3260 Finisher SR3260
Booklet Finisher SR3270 Booklet Finisher SR3270
Internal Finisher SR3250 Internal Finisher SR3250
(mainly Europe and Asia)
Punch unit
Punch Unit PU3070 EU
Punch Unit PU3070 SC
Punch Unit PU3080 EU
Punch Unit PU3080 SC
Punch Unit PU3090 EU
Punch Unit PU3090 SC
1. About This Manual
12
Abbreviated name Product name
(mainly North America)
Punch unit
Punch Unit PU3070 NA
Punch Unit PU3080 NA
Punch Unit PU3090 NA
Finisher SR3280 Finisher SR3280
Booklet Finisher SR3290 Booklet Finisher SR3290
Internal Multi-Folding Unit Internal Multi-Fold Unit FD3010
(mainly Asia)
ARDF
*1
ARDF DF3110
(mainly Asia)
One-pass duplex scanning ADF
*1
SPDF DF3130
Small size paper unit Small Paper Feeding Unit Type M37
ADF double-feed detection kit Page Keeper Type M37
(mainly Asia)
Exposure glass cover
Platen Cover PN2000
Internal Tray 2 1 Bin Tray BN3130
Lower paper tray Paper Feed Unit PB3270
Lower paper trays Paper Feed Unit PB3300
Tray 3 (LCT) LCIT PB3290
Caster table Caster Table Type M3
Large capacity tray (LCT) LCIT RT3040
External tray Side Tray Type M37
Internal shift tray Internal Shift Tray SH3080
Bridge unit Bridge Unit BU3090
(mainly North America)
Handset
Handset HS3020
Abbreviated Names of Options
13
Abbreviated name Product name
Counter interface unit Optional Counter Interface Unit Type M12
Card reader NFC Card Reader Type M45
IM 6000
Abbreviated name Product name
Finisher SR3260 Finisher SR3260
Booklet Finisher SR3270 Booklet Finisher SR3270
(mainly Europe and Asia)
Punch unit
Punch Unit PU3080 EU
Punch Unit PU3080 SC
Punch Unit PU3090 EU
Punch Unit PU3090 SC
(mainly North America)
Punch unit
Punch Unit PU3080 NA
Punch Unit PU3090 NA
Finisher SR3280 Finisher SR3280
Booklet Finisher SR3290 Booklet Finisher SR3290
Internal Multi-Folding Unit Internal Multi-Fold Unit FD3010
Small size paper unit Small Paper Feeding Unit Type M37
ADF double-feed detection kit Page Keeper Type M37
Internal Tray 2 1 Bin Tray BN3130
Lower paper tray Paper Feed Unit PB3270
Lower paper trays Paper Feed Unit PB3300
Tray 3 (LCT) LCIT PB3290
Caster table Caster Table Type M3
Large capacity tray (LCT) LCIT RT3040
External tray Side Tray Type M37
1. About This Manual
14
Abbreviated name Product name
Internal shift tray Internal Shift Tray SH3080
Bridge unit Bridge Unit BU3090
(mainly North America)
Handset
Handset HS3020
Counter interface unit Optional Counter Interface Unit Type M12
Card reader NFC Card Reader Type M45
Abbreviated names of internal options
Abbreviated name Product name
Fax unit Fax Option Type M45
Extra G3 interface unit G3 Interface Unit Type M45
IEEE 1284 interface board IEEE 1284 Interface Board Type M19
File format converter File Format Converter Type M19
Wireless LAN board IEEE 802.11a/g/n Interface Unit Type M19
(mainly Asia)/ (mainly
North America)
Fax connection unit
Fax Connection Unit Type M45
Expansion memory FAX Memory Unit Type M19 64MB
Device server option Device Server Option Type M37
OCR unit OCR Unit Type M13
(mainly Europe)/
(mainly North America)
Enhanced Security HDD
Enhanced Security HDD Option Type M10
IPDS unit IPDS Unit Type M45
PostScript 3 unit PostScript3 Unit Type M45
Abbreviated Names of Options
15
Abbreviated name Product name
(mainly Asia)/ (mainly
North America)
XPS card
XPS Direct Print Option Type M45
*1
In this manual, "ADF" refers to the ARDF and the one-pass duplex scanning ADF. "ADF" stands for "Auto
Document Feeder", and "ARDF" stands for "Auto Reverse Document Feeder".
1. About This Manual
16
2. Getting Started
Turning On and Off the Power
To turn the machine on and off, press the main power switch on the right side of the machine.
When you are using the fax function on the machine, do not turn the power off under normal
operation. If the power is turned off, data stored in the fax memory will be lost in about one hour
after the machine is turned off. If you have to turn the power off or unplug the power cord for some
reason, make sure 100% is shown as available memory on the screen for the fax function.
Turning On the Main Power
Do not press the main power switch repeatedly. When you turn the power on or off, wait at least
10 seconds after confirming that the main power indicator on the right side of the control panel has
turned on or off.
D0CHIA5721
1. Make sure the power cord is firmly plugged into the wall outlet.
17
2. Open the cover of the main power switch on the front right side of the machine, and push
the switch.
DZB636
The main power indicator on the right side of the control panel turns on.
When the power is turned on, the screen may show that the machine is performing an auto restart.
Do not turn off the main power while the machine is processing. It takes about 7 minutes until the
machine restarts.
If a file was deleted from memory, a Power Failure report is automatically printed as soon as the
power is restored. This report can be used to identify lost files.
Turning Off the Main Power
Do not turn off the power while the machine is in operation. To turn the power off, confirm that the
operation is finished.
Do not hold down the main power switch while turning off the main power. Doing so forcibly turns
off the machine's power and may damage the hard disk or memory and cause malfunctions.
Do not press the main power switch repeatedly. When you turn the power on or off, wait at least
10 seconds after confirming that the main power indicator on the right side of the control panel has
turned on or off.
2. Getting Started
18
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Ricoh IM 5000 User guide

Category
Laser/LED printers
Type
User guide

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