Ricoh IM 5000 User guide

For safe and correct use, be sure to read Safety Information before

using the machine.

For information not found in this manual,

see the online manuals available on our

web site (https://www.ricoh.com/) or via the

control panel.

Legal and Contact Information

Speciﬁcations for the Machine

Troubleshooting

Adding Paper and Toner

Web Image Monitor

Document Server

Scan

Print

Fax

Copy

Getting Started

About This Manual

User Guide

Selected Version

How to Read the Manuals

Symbols Used in the Manuals

This manual uses the following symbols:

Indicates points to pay attention to when using functions. This symbol indicates points that may result in

the product or service becoming unusable or result in the loss of data if the instructions are not obeyed.

Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving user

errors.

[ ]

Indicates the names of keys or buttons on the product or display.

1

TABLE OF CONTENTS

How to Read the Manuals.................................................................................................................................1

Symbols Used in the Manuals.......................................................................................................................1

1. About This Manual

Abbreviated Names of Options......................................................................................................................11

2. Getting Started

Turning On and Off the Power........................................................................................................................17

Turning On the Main Power........................................................................................................................17

Turning Off the Main Power........................................................................................................................18

Energy Saving Mode...................................................................................................................................19

Guide to Names and Functions of Components............................................................................................22

Front and Left View...................................................................................................................................... 22

Front and Right View....................................................................................................................................24

Rear and Left View.......................................................................................................................................25

Names and Functions of the Control Panel....................................................................................................26

Touch Panel/Interface.................................................................................................................................26

LED Indicators...............................................................................................................................................27

Changing the Display Language.................................................................................................................... 29

Confirming the Functions that Are Added in RICOH Always Current Technology.....................................30

Confirming the Version of RICOH Always Current Technology Implemented on the Machine............30

How to Use the Home Screen.........................................................................................................................31

Intuitive Screen Operation Using Fingertips.............................................................................................. 33

How to Use the "Settings"................................................................................................................................36

How to Use the Copy Screen..........................................................................................................................39

How to Use the Copy Screen (Standard)..................................................................................................39

How to Use the Copy Screen (No Scrolling Screen)............................................................................... 41

Changing the Layout or Display of the Keys of the Copy Function......................................................... 42

How to Use the Fax Screen.............................................................................................................................44

Customizing the [Send Settings] Screen.................................................................................................... 44

How to Use the Scanner Screen..................................................................................................................... 47

Customizing the [Send Settings] Screen.................................................................................................... 47

Adding a Frequently Used Application or Widget to the Home Screen.....................................................50

Adding an Icon/Widget to the Home Screen.......................................................................................... 51

Moving or Deleting Icons and Widgets.....................................................................................................51

2

Creating a Folder to Organize Icons......................................................................................................... 52

Registering Frequently Used Settings as a Program......................................................................................

53

Registering Settings as a Program.............................................................................................................. 54

Changing the Contents of the Program......................................................................................................55

Logging In from the Control Panel.................................................................................................................. 57

Logging In by Entering the User Name and Password.............................................................................58

Logging In Using an IC Card......................................................................................................................59

Logging In Using a Mobile Device.............................................................................................................59

Authenticating Using the User Code.......................................................................................................... 61

Changing the Login Password.................................................................................................................... 61

Placing an Original on the Exposure Glass................................................................................................... 63

Placing an Original in the Auto Document Feeder (ADF).............................................................................65

Placing Originals in the ARDF.....................................................................................................................66

Placing Originals in the One-pass Duplex Scanning ADF....................................................................... 68

3. Copy

Basic Procedure for Copying Documents...................................................................................................... 73

Reserving a Copy Job While Executing Another Copy Job.....................................................................

76

Interrupting the Current Copy to Copy Another Original.........................................................................77

Making Enlarged or Reduced Copies............................................................................................................79

Specifying a Copy Ratio or Size................................................................................................................ 79

Enlarging or Reducing According to the Paper Size................................................................................ 81

Reducing Slightly to Increase the Margins................................................................................................ 82

Duplex Copying............................................................................................................................................... 84

Combining and Copying a Multi-page Original onto a Single Sheet of Paper.........................................86

Copying onto Envelopes................................................................................................................................. 89

Copying onto Envelopes in the Bypass Tray............................................................................................. 89

Copying onto Envelopes in the Paper Tray............................................................................................... 91

Copying in Page Order or for Each Page Number...................................................................................... 92

4. Fax

Basic Procedure for Transmitting Faxes..........................................................................................................95

Registering Fax Numbers in the Address Book..............................................................................................

98

Registering a Fax Number and Send Conditions......................................................................................98

Changing/Deleting the Registered Data Such as Fax Number............................................................100

3

Displaying a Preview before Sending a Fax............................................................................................... 101

Viewing the Transmission Result of Sent Faxes............................................................................................

103

Confirming the Information on the Fax Screen....................................................................................... 103

Checking the Result in Communication Result Report.............................................................................104

Checking the Result in Immediate TX Result Report................................................................................ 105

Checking the Result in Communication Failure Report...........................................................................105

Checking the Result in Error Report..........................................................................................................105

Viewing Memory Storage Report............................................................................................................ 105

Checking by E-mail................................................................................................................................... 105

Confirming the Information in Web Image Monitor...............................................................................107

5. Print

Installing the Printer Driver by Using Device Software Manager Installer................................................ 109

Installing Device Software Manager from the CD-ROM.......................................................................

109

Installing Device Software Manager from the Downloaded File..........................................................112

Installing the Printer Driver for Network Connection (Windows)...............................................................115

Installing the PCL 6 Printer Driver from the CD-ROM.............................................................................115

Installing the PostScript 3 Printer Driver from the CD-ROM...................................................................116

Installing the PCL 6/PostScript 3 Printer Driver from the Downloaded File..........................................118

Installing the Printer Driver for Windows................................................................................................. 119

If the Machine Cannot Be Found............................................................................................................. 120

Installing the Printer Driver for Network Connection (macOS)..................................................................123

Installing the PPD file................................................................................................................................. 123

Registering the Machine in [Printers & Scanners]................................................................................... 124

Specifying the Option Settings................................................................................................................. 127

Basic Procedure for Printing Documents...................................................................................................... 129

Printing a Document in Windows.............................................................................................................129

Printing a Document in macOS................................................................................................................ 131

Printing on Both Sides of Paper.................................................................................................................... 134

Specifying 2-sided Print (Windows)........................................................................................................ 134

Specifying 2-sided Print (macOS)............................................................................................................134

Combining and Printing Multiple Pages on a Single Sheet of Paper........................................................ 136

Specifying the Combine 2 Originals Function (Windows).................................................................... 136

Specifying the Combine 2 Originals Function (macOS)........................................................................136

4

Printing on Envelopes.................................................................................................................................... 138

Printing on Envelopes Loaded on the Bypass Tray.................................................................................

138

Printing on Envelopes Loaded in the Paper Tray.................................................................................... 141

Printing Documents Stored in the Printer from the Control Panel............................................................... 145

Printing from a USB Flash Memory Device or SD Card Directly............................................................... 147

Printable File Formats................................................................................................................................ 147

Printing from a Memory Storage Device or Scan Application.............................................................. 148

6. Scan

Scanning Documents and Sending the Scanned Data by E-mail..............................................................151

Basic Procedure for Sending an E-mail...................................................................................................

151

Registering the E-mail Destination in the Address Book When Sending an E-mail..............................153

Scanning Documents and Sending the Scanned Data to a Folder........................................................... 156

Confirming the Computer Information (Windows)................................................................................. 156

Creating a Shared Folder (Windows).....................................................................................................158

Confirming the Computer Information (macOS).....................................................................................161

Creating a Shared Folder (macOS)........................................................................................................ 162

Registering the Created Shared Folder in the Address Book................................................................ 163

Basic Procedure for Performing Send to Folder......................................................................................165

Scanning an Original with Suitable Quality and Density...........................................................................167

Specifying the File Type or File Name When Scanning a Document....................................................... 170

Notes about and limitations of file types................................................................................................. 172

7. Document Server

Storing Documents in Document Server.......................................................................................................173

Printing Documents in Document Server......................................................................................................

175

Printing a Document with the Settings Specified When Scanned..........................................................175

Changing the Print Settings to Print a Document.....................................................................................176

Specifying a Page to Print.........................................................................................................................177

8. Web Image Monitor

Using Web Image Monitor...........................................................................................................................179

What You Can Do on the Web Image Monitor.....................................................................................

180

Web Image Monitor Screen.................................................................................................................... 182

Specifying Web Image Monitor Help.....................................................................................................182

5

9. Adding Paper and Toner

Loading Paper into the Paper Tray...............................................................................................................185

Loading Paper into Tray 1 to 4................................................................................................................

186

Loading Paper into the Bypass Tray........................................................................................................ 190

Loading Paper into Tray 3 (LCT).............................................................................................................. 191

Loading Paper into the Large Capacity Tray (LCT)................................................................................ 193

Specifying the Paper Size That Is Not Automatically Detected.............................................................194

Specifying a Custom Size Paper Using the Control Panel..................................................................... 196

Specifying Paper Type and Thickness Settings....................................................................................... 197

Recommended Paper Sizes and Types........................................................................................................200

Trays 1–4...................................................................................................................................................200

Bypass Tray................................................................................................................................................202

Tray 3 (LCT)............................................................................................................................................... 203

Large Capacity Tray (LCT)........................................................................................................................204

Notes on Special Paper............................................................................................................................204

Paper Thickness for Each Paper Weight..................................................................................................205

Unusable Paper......................................................................................................................................... 205

Paper Storage............................................................................................................................................206

Saving Printouts......................................................................................................................................... 207

Thick Paper Orientation and Recommended Status................................................................................... 208

Envelope Orientation and Recommended Status....................................................................................... 209

Using the Copy Function...........................................................................................................................210

Using the Printer Function..........................................................................................................................210

Loading Orientation-fixed Paper or Two-sided Paper............................................................................... 212

Copying onto Letterhead Paper...............................................................................................................212

Printing onto Letterhead Paper Using the Printer Driver..........................................................................213

Recommended Original Size and Weight.................................................................................................. 215

Sizes Detectable with Auto Paper Select.....................................................................................................217

Replacing the Toner.......................................................................................................................................219

Precautions When Storing Toner..............................................................................................................220

Precautions When Replacing the Toner.................................................................................................. 220

Disposing Exhausted Toners.....................................................................................................................221

Replenishing the Staples................................................................................................................................223

6

Replacing the Waste Toner Bottle................................................................................................................ 224

Precautions When Replacing the Waste Toner Bottle............................................................................

224

Disposing the Used Waste Toner Bottle.................................................................................................. 226

10. Troubleshooting

Alert Sounds...................................................................................................................................................227

Checking the Indicators, Icons, and Messages on the Control Panel.......................................................

229

When an Icon is Displayed with a Message.......................................................................................... 229

When the [Check Status] Indicator is lit or flashing................................................................................231

When the Machine Cannot Be Operated...................................................................................................233

When the Machine Does Not Respond Correctly to an Operation on the Control Panel..................233

When the Machine Does Not Respond Correctly to an Operation from a Computer....................... 237

When a Message Appears and the Machine Cannot Be Operated........................................................239

When a Message Appears While Using the Copy Function.....................................................................242

When a Message Appears While Using Document Server...................................................................... 244

When a Message Appears While Using the Fax Function........................................................................246

Messages that Appear During Operation or When Sending/Receiving a Fax Cannot Be Performed....

.................................................................................................................................................................... 246

Messages that Appear When the Machine Cannot Connect to the Network.....................................247

Messages that Appear When the Remote Fax Function Is Unavailable.............................................. 256

When a Message Appears While Using the Printer Function....................................................................260

Messages that Appear without Error Codes...........................................................................................260

Messages that Appear with Error Codes................................................................................................ 272

When a Message Appears While Using the Scanner Function................................................................ 276

Messages that Appear on the Control Panel..........................................................................................276

Messages that Appear on the Computer................................................................................................ 283

When Other Messages Appear...................................................................................................................289

Messages that Appear When Machine Login Fails............................................................................... 291

Messages that Appear When Logging in to the Machine Using an IC Card Fails............................. 298

Messages that Appear When the LDAP Server Is Unavailable............................................................ 299

Messages that Appear When There Is a Problem with the Certificate................................................. 300

Messages that Appear When an Application Site Cannot Be Used.................................................... 302

11. Specifications for The Machine

Model-Specific Information.......................................................................................................................... 303

7

List of Specifications.......................................................................................................................................304

Specifications for the Main Unit...............................................................................................................

304

Specifications for the Document Server...................................................................................................325

Specifications for Facsimile.......................................................................................................................326

Specifications for Printer........................................................................................................................... 331

Specifications for Scanner........................................................................................................................333

Specifications for One-pass Duplex Scanning ADF...............................................................................338

Specifications for Auto Reverse Document Feeder (ARDF)....................................................................339

Specifications for Internal Finisher SR3250............................................................................................340

Specifications for Finisher SR3260..........................................................................................................341

Specifications for Booklet Finisher SR3270............................................................................................344

Specifications for Finisher SR3280..........................................................................................................347

Specifications for Booklet Finisher SR3290............................................................................................349

Specifications for Internal Finisher SR3300............................................................................................352

Specifications for Internal Multi-Folding Unit..........................................................................................353

Specifications for External Tray................................................................................................................355

Specifications for Internal Shift Tray.........................................................................................................356

Specifications for Internal Tray 2............................................................................................................. 356

Specifications for Bridge Unit...................................................................................................................357

Specifications for Punch Unit (Internal Finisher SR3250).......................................................................358

Specifications for Punch Unit (Finisher SR3260 ,Booklet Finisher SR3270)........................................ 359

Specifications for Punch Unit (Finisher SR3280 ,Booklet Finisher SR3290)........................................ 360

Specifications for Lower Paper Tray........................................................................................................ 361

Specifications for Lower Paper Trays.......................................................................................................361

Specifications for Tray 3 (LCT)................................................................................................................. 362

Specifications for Large Capacity Tray (LCT)..........................................................................................362

Specifications for IEEE 1284 Interface Board........................................................................................ 363

Specifications for Wireless LAN Board................................................................................................... 363

Specifications for Device Server Option................................................................................................. 364

The Setting Values of the Transmission Function..........................................................................................365

Send Email................................................................................................................................................. 365

Send to Folder........................................................................................................................................... 366

Broadcast Transmission.............................................................................................................................367

8

Printable Area and Margin...........................................................................................................................368

Machine Options...........................................................................................................................................

369

Guide to Functions of the Machine’s External Options..........................................................................369

Guide to Functions of the Machine’s Internal Options...........................................................................375

Functions Requiring Optional Configurations..............................................................................................377

Copy Function............................................................................................................................................377

Facsimile Functions....................................................................................................................................379

Printer Function.......................................................................................................................................... 382

Scanner Function.......................................................................................................................................384

Interface..................................................................................................................................................... 385

Others.........................................................................................................................................................385

Function Compatibility...................................................................................................................................386

12. Legal and Contact Information

Environmental Regulations............................................................................................................................389

ENERGY STAR Program (mainly North America)............................................................... 389

Energy Saving Functions...........................................................................................................................

389

User Information on Electrical and Electronic Equipment

(mainly Europe)...................... 391

Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe)

....................................................................................................................................................................

392

Environmental Advice for Users

(mainly Europe)............................................................... 393

Notes to users in the state of California (Notes to Users in USA) (mainly North America)....

....................................................................................................................................................................

394

Copyright Information about Installed Software.........................................................................................395

Trademarks (User Guide)..............................................................................................................................396

9

10

1. About This Manual

Abbreviated Names of Options

In the manuals, the abbreviated names of options are used. The abbreviated names and corresponding

product names are as follows:

Abbreviated names of externally attached options

IM 2500/3000/3500 series

Abbreviated name Product name

Finisher SR3260 Finisher SR3260

Booklet Finisher SR3270 Booklet Finisher SR3270

Internal Finisher SR3250 Internal Finisher SR3250

Internal Finisher SR3300 Internal Finisher SR3300

(mainly Europe and Asia)

Punch unit

Punch Unit PU3070 EU

Punch Unit PU3070 SC

Punch Unit PU3080 EU

Punch Unit PU3080 SC

(mainly North America)

Punch unit

Punch Unit PU3070 NA

Punch Unit PU3080 NA

Internal Multi-Folding Unit Internal Multi-Fold Unit FD3010

(mainly Asia)

ARDF

*1

ARDF DF3110

(mainly Asia)

One-pass duplex scanning ADF

*1

SPDF DF3130

Small size paper unit Small Paper Feeding Unit Type M37

ADF double-feed detection kit Page Keeper Type M37

(mainly Asia)

Exposure glass cover

Platen Cover PN2000

11

Abbreviated name Product name

Internal Tray 2 1 Bin Tray BN3130

Lower paper tray Paper Feed Unit PB3270

Lower paper trays Paper Feed Unit PB3300

Tray 3 (LCT) LCIT PB3290

Caster table Caster Table Type M3

Large capacity tray (LCT) LCIT RT3040

External tray Side Tray Type M37

Internal shift tray Internal Shift Tray SH3080

Bridge unit Bridge Unit BU3090

(mainly North America)

Handset

Handset HS3020

Counter interface unit Optional Counter Interface Unit Type M12

Card reader NFC Card Reader Type M45

IM 4000/5000 series

Abbreviated name Product name

Finisher SR3260 Finisher SR3260

Booklet Finisher SR3270 Booklet Finisher SR3270

Internal Finisher SR3250 Internal Finisher SR3250

(mainly Europe and Asia)

Punch unit

Punch Unit PU3070 EU

Punch Unit PU3070 SC

Punch Unit PU3080 EU

Punch Unit PU3080 SC

Punch Unit PU3090 EU

Punch Unit PU3090 SC

1. About This Manual

12

Abbreviated name Product name

(mainly North America)

Punch unit

Punch Unit PU3070 NA

Punch Unit PU3080 NA

Punch Unit PU3090 NA

Finisher SR3280 Finisher SR3280

Booklet Finisher SR3290 Booklet Finisher SR3290

Internal Multi-Folding Unit Internal Multi-Fold Unit FD3010

(mainly Asia)

ARDF

*1

ARDF DF3110

(mainly Asia)

One-pass duplex scanning ADF

*1

SPDF DF3130

Small size paper unit Small Paper Feeding Unit Type M37

ADF double-feed detection kit Page Keeper Type M37

(mainly Asia)

Exposure glass cover

Platen Cover PN2000

Internal Tray 2 1 Bin Tray BN3130

Lower paper tray Paper Feed Unit PB3270

Lower paper trays Paper Feed Unit PB3300

Tray 3 (LCT) LCIT PB3290

Caster table Caster Table Type M3

Large capacity tray (LCT) LCIT RT3040

External tray Side Tray Type M37

Internal shift tray Internal Shift Tray SH3080

Bridge unit Bridge Unit BU3090

(mainly North America)

Handset

Handset HS3020

Abbreviated Names of Options

13

Abbreviated name Product name

Counter interface unit Optional Counter Interface Unit Type M12

Card reader NFC Card Reader Type M45

IM 6000

Abbreviated name Product name

Finisher SR3260 Finisher SR3260

Booklet Finisher SR3270 Booklet Finisher SR3270

(mainly Europe and Asia)

Punch unit

Punch Unit PU3080 EU

Punch Unit PU3080 SC

Punch Unit PU3090 EU

Punch Unit PU3090 SC

(mainly North America)

Punch unit

Punch Unit PU3080 NA

Punch Unit PU3090 NA

Finisher SR3280 Finisher SR3280

Booklet Finisher SR3290 Booklet Finisher SR3290

Internal Multi-Folding Unit Internal Multi-Fold Unit FD3010

Small size paper unit Small Paper Feeding Unit Type M37

ADF double-feed detection kit Page Keeper Type M37

Internal Tray 2 1 Bin Tray BN3130

Lower paper tray Paper Feed Unit PB3270

Lower paper trays Paper Feed Unit PB3300

Tray 3 (LCT) LCIT PB3290

Caster table Caster Table Type M3

Large capacity tray (LCT) LCIT RT3040

External tray Side Tray Type M37

1. About This Manual

14

Abbreviated name Product name

Internal shift tray Internal Shift Tray SH3080

Bridge unit Bridge Unit BU3090

(mainly North America)

Handset

Handset HS3020

Counter interface unit Optional Counter Interface Unit Type M12

Card reader NFC Card Reader Type M45

Abbreviated names of internal options

Abbreviated name Product name

Fax unit Fax Option Type M45

Extra G3 interface unit G3 Interface Unit Type M45

IEEE 1284 interface board IEEE 1284 Interface Board Type M19

File format converter File Format Converter Type M19

Wireless LAN board IEEE 802.11a/g/n Interface Unit Type M19

(mainly Asia)/ (mainly

North America)

Fax connection unit

Fax Connection Unit Type M45

Expansion memory FAX Memory Unit Type M19 64MB

Device server option Device Server Option Type M37

OCR unit OCR Unit Type M13

(mainly Europe)/

(mainly North America)

Enhanced Security HDD

Enhanced Security HDD Option Type M10

IPDS unit IPDS Unit Type M45

PostScript 3 unit PostScript3 Unit Type M45

Abbreviated Names of Options

15

Abbreviated name Product name

(mainly Asia)/ (mainly

North America)

XPS card

XPS Direct Print Option Type M45

*1

In this manual, "ADF" refers to the ARDF and the one-pass duplex scanning ADF. "ADF" stands for "Auto

Document Feeder", and "ARDF" stands for "Auto Reverse Document Feeder".

1. About This Manual

16

2. Getting Started

Turning On and Off the Power

To turn the machine on and off, press the main power switch on the right side of the machine.

• When you are using the fax function on the machine, do not turn the power off under normal

operation. If the power is turned off, data stored in the fax memory will be lost in about one hour

after the machine is turned off. If you have to turn the power off or unplug the power cord for some

reason, make sure 100% is shown as available memory on the screen for the fax function.

Turning On the Main Power

• Do not press the main power switch repeatedly. When you turn the power on or off, wait at least

10 seconds after confirming that the main power indicator on the right side of the control panel has

turned on or off.

D0CHIA5721

1. Make sure the power cord is firmly plugged into the wall outlet.

17

2. Open the cover of the main power switch on the front right side of the machine, and push

the switch.

DZB636

The main power indicator on the right side of the control panel turns on.

• When the power is turned on, the screen may show that the machine is performing an auto restart.

Do not turn off the main power while the machine is processing. It takes about 7 minutes until the

machine restarts.

•

If a file was deleted from memory, a Power Failure report is automatically printed as soon as the

power is restored. This report can be used to identify lost files.

Turning Off the Main Power

• Do not turn off the power while the machine is in operation. To turn the power off, confirm that the

operation is finished.

•

Do not hold down the main power switch while turning off the main power. Doing so forcibly turns

off the machine's power and may damage the hard disk or memory and cause malfunctions.

• Do not press the main power switch repeatedly. When you turn the power on or off, wait at least

10 seconds after confirming that the main power indicator on the right side of the control panel has

turned on or off.

2. Getting Started

18

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