AudioCodes C450HD User And Administrator Manual

Brand: AudioCodes

Model: C450HD

Category: IP phones

Type: User And Administrator Manual

User's and Administrator's Manual

AudioCodes High Definition IP Phones Series

450HD IP Phone for

Microsoft

Teams

™

Version 0.314

User's and Administrator's Manual Contents

Version 0.314 3 450HD IP Phone

Table of Contents

1 Overview ...................................................................................................................... 9

1.1 Specifications .................................................................................................................. 9

2 Setting up the Phone ................................................................................................. 11

2.1 Unpacking ..................................................................................................................... 11

2.2 Device Description ........................................................................................................ 12

2.2.1 Front View ..................................................................................................................... 12

2.2.2 Rear View ..................................................................................................................... 13

2.3 Cabling.......................................................................................................................... 15

2.4 Mounting the Phone ...................................................................................................... 16

2.4.1 Desktop Mounting ......................................................................................................... 16

2.4.1.1 Routing the Handset Cable ............................................................................. 16

2.4.2 Wall Mounting ............................................................................................................... 16

3 Starting up ................................................................................................................. 19

3.1 Configuring Device Settings .......................................................................................... 19

3.2 Restoring the Phone to Default Settings........................................................................ 27

3.2.1 Performing a Hard Restore ............................................................................................ 27

3.2.2 Performing a Soft Restore ............................................................................................. 28

4 Teams Application ..................................................................................................... 31

4.1 Signing In ...................................................................................................................... 31

4.1.1 Getting Acquainted with the Phone Screen .................................................................... 33

4.1.2 Changing Presence Status ............................................................................................ 34

4.2 Configuring Teams Application Settings ........................................................................ 36

4.3 Setting up a Meeting ..................................................................................................... 38

4.4 Accessing Voicemail ..................................................................................................... 39

4.5 Using Audio Devices ..................................................................................................... 39

4.6 Signing Out ................................................................................................................... 40

5 Performing Basic Operations ................................................................................... 41

5.1 Making a Call ................................................................................................................ 41

5.1.1 Redialing ....................................................................................................................... 42

5.1.2 Dialing a Missed Call ..................................................................................................... 42

5.2 Answering Calls ............................................................................................................ 43

5.3 Ending an Established Call ........................................................................................... 43

5.4 Managing Calls ............................................................................................................. 44

5.5 Parking a Call................................................................................................................ 45

5.6 Initiating a Teams Meeting ............................................................................................ 45

5.7 Viewing and Playing Voicemail Messages .................................................................... 47

5.7.1 Rejecting an Incoming Call, Sending it Directly to Voicemail .......................................... 48

5.8 Adjusting Volume

.......................................................................................................... 48

5.8.1 Adjusting Ring Volume .................................................................................................. 48

5.8.2 Adjusting Tones Volume ................................................................................................ 48

5.8.3 Adjusting Handset Volume ............................................................................................ 49

5.8.4 Adjusting Speaker Volume ............................................................................................ 49

5.8.5 Adjusting Headset Volume ............................................................................................ 49

5.9 Managing Meetings ....................................................................................................... 50

6 Updating C450HD Phone Firmware Manually ......................................................... 51

7 Troubleshooting ........................................................................................................ 53

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User's and Administrator's Manual 4 Document #: LTRT-13263

7.1 Users ............................................................................................................................ 53

7.2 Network Administrators ................................................................................................. 53

7.2.1 Collecting Logs .............................................................................................................. 53

7.2.2 Remote Logging ............................................................................................................ 56

7.2.3 SSH .............................................................................................................................. 56

7.2.3.1 Capturing the Phone Screen ........................................................................... 56

7.2.3.2 Running the tcpdump Tool .............................................................................. 56

7.2.4 Getting Company Portal Logs ........................................................................................ 57

7.2.5 Getting Audio Debug Recording Logs ............................................................................ 58

7.2.6 Collecting Media Logs (*.blog) from the Phone .............................................................. 58

User's and Administrator's Manual Contents

Version 0.314 5 450HD IP Phone

List of Figures

Figure 2-1: Front View................................................................................................................................. 12

Figure 2-2: Rear View ................................................................................................................................. 13

Figure 2-3: Cabling ..................................................................................................................................... 15

Figure 4-1: Signing-in with credentials ......................................................................................................... 31

Figure 4-2: Signing-in via PC / Smart Phone ............................................................................................... 32

Figure 4-3: Personal or Shared ................................................................................................................... 32

Figure 4-4: Personal Mode .......................................................................................................................... 32

Figure 4-5: Shared Mode ............................................................................................................................ 33

Figure 4-6: Phone Screen in Idle State - Calls ............................................................................................. 33

Figure 4-7: Phone Screen in Idle State - Menu Items ................................................................................... 34

Figure 4-8: Settings..................................................................................................................................... 36

Figure 4-9: Meetings ................................................................................................................................... 38

Figure 4-10: Calendar view ......................................................................................................................... 38

Figure 4-11: Meeting join view..................................................................................................................... 39

Figure 4-12: Voicemail ................................................................................................................................ 39

Figure 4-13: Voicemail ................................................................................................................................ 39

Figure 7-1: Microsoft Teams Admin Portal - Diagnostics .............................................................................. 54

Figure 7-2: Microsoft Teams Admin Portal – Logs Upload to Server ............................................................ 55

Figure 7-3: History - Download .................................................................................................................... 55

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User's and Administrator's Manual 6 Document #: LTRT-13263

List of Tables

Table 1-1: C450HD IP Phone for Microsoft Teams Software Specifications ................................................... 9

Table 2-1: Font View Description................................................................................................................. 12

Table 2-2: Rear View Description ................................................................................................................ 14

Table 3-1: Device Functions Settings Descriptions ...................................................................................... 20

Table 4-1: Phone Screen in Idle State - Description..................................................................................... 33

Table 4-2: Menu Item Descriptions .............................................................................................................. 34

Table 4-3: Presence Statuses ..................................................................................................................... 35

Table 4-4: Idle Screen Description .............................................................................................................. 36

Table 7-1: Troubleshooting ......................................................................................................................... 53

User's and Administrator's Manual Notices

Version 0.314 7 450HD IP Phone

Notice

Information contained in this document is believed to be accurate and reliable at the time of printing.

However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee

accuracy of printed material after the Date Published nor can it accept responsibility for errors or

omissions. Updates to this document can be downloaded from

https://www.audiocodes.com/library/technical-documents.

This document is subject to change without notice.

Date Published: June-17-2019

Trademarks

IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect,

VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond

are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks

are property of their respective owners. Product specifications are subject to change without

notice.

WEEE EU Directive

Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with

unsorted waste. Please contact your local recycling authority for disposal of this product.

Customer Support

Customer technical support and services are provided by AudioCodes or by an authorized

AudioCodes Service Partner. For more information on how to buy technical support for

AudioCodes products and for contact information, please visit our Web site at

https://www.audiocodes.com/services-support/maintenance-and-support.

Stay in the Loop with AudioCodes

Abbreviations and Terminology

Each abbreviation, unless widely used, is spelled out in full when first used.

Documentation Feedback

AudioCodes continually strives to produce high quality documentation. If you have any comments

(suggestions or errors) regarding this document, please fill out the Documentation Feedback form

on our Web site at http://online.audiocodes.com/documentation-feedback.

450HD IP Phone

User's and Administrator's Manual 8 Document #: LTRT-13263

Related Documentation

Document Name

C450HD IP Phone for Microsoft Teams Quick Guide

C450HD IP Phone for Microsoft Teams Release Notes

https://docs.microsoft.com/en-us/MicrosoftTeams/phones-for-teams

User's and Administrator's Manual 1. Overview

Version 0.314 9 450HD IP Phone

1 Overview

The AudioCodes C450HD IP phone is a native Microsoft Teams high-end executive business

phone with a large color touch screen and full UC integration for the Native Microsoft Teams

Online market.

The Microsoft Teams C450HD is equipped with a 5-inch color capacitive touch screen, 1280 x

720 resolution and optional integrated Wi-Fi and Bluetooth support (contact your local

AudioCodes representative for more information about regional availability of Wi-Fi / Bluetooth).

The phone can be managed by the Microsoft Teams & Skype for Business Admin Center. For

more information, see https://docs.microsoft.com/en-us/MicrosoftTeams/phones-for-teams.

The phone also features the option to be used as a Microsoft Skype for Business IP phone,

offered as part of AudioCodes’ Managed IP Phones solution which defines the IP phone as an IT-

managed entity and delivers unique and complete lifecycle management of end-user desktop

devices. A single-click switchover between Microsoft Teams with native client experience and

Skype for Business is supported.

1.1 Specifications

The table below summarizes the software specifications of the C450HD IP Phone for Microsoft

Teams.

Table 1-1: C450HD IP Phone for Microsoft Teams Software Specifications

Feature Details

Media Processing

 Voice Coders: G.711, G.729, G.722, SILK Opus

 Acoustic Echo Cancelation: G.168-2004 compliant, 64-msec tail length

 Adaptive Jitter Buffer

 Voice Activity Detection

 Comfort Noise Generation

 Packet Lost Concealment

 RTP/RTCP Packetization (RFC 3550, RFC 3551), SRTP (RFC 3711)

Microsoft Teams phones

feature set



Authentication (Sign in with user credentials; Sign in using PC/Smartphone;

Modern Authentication; Phone lock/unlock)

 Calling (Incoming/Outgoing P2P calls; In-call controls via UI (Mute,

hold/resume, transfer, end call); PSTN calls; Visual Voicemail; 911 support

 Calendar and Presence (Calendar Access and Meeting Details; Presence

Integration; Exchange Calendar Integration; Contact Picture Integration;

Corporate Directory Access)

 Meetings (One-click Join for Meetings; Join Skype for Business meetings;

Meeting Call controls [Mute/unmute, hold/resume, hang up, add/remove

participant]; Meeting Details. See also https://docs.microsoft.com/en-

us/MicrosoftTeams/phones-for-teams.

Configuration / Management

 Microsoft Teams & Skype for Business Admin Center (Provisioning and

Logging)

Debugging Tools

 Log upload to Microsoft server (certification for 3rd party Skype for

Business clients)

 Remote logging via Syslog

 SSH Access

 Capturing the phone screen

 TCPdump

 Company Portal (Intune) logs



Audio Debug recording logs

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User's and Administrator's Manual 10 Document #: LTRT-13263

Feature Details



Media logs (*.blog)

Localization Support

 Multi-lingual support; the language pack list is not yet final and i

s subject to

modification.

C450HD Hardware

 Five-inch color capacitive touch screen, 1280 x 720 resolution, with an

intuitive user interface.

 Wired connectivity:



Two RJ-

45 [Gigabit Ethernet (GbE)] (10/100/1000BaseT Ethernet) ports

for WAN and LAN



RJ-9 port (jack) for headset



RJ-9 port (jack) for handset



2 x USB ports for headset support



RJ-11 interface

 Mounting:



Wall and desktop mounting options



One angle for desktop mount, another angle for wall mount

 Power:



DC jack adapter 12V



Power supply AC 100 ~ 240V



PoE Class 3: IEEE802.3af (optional)

 Keys:



VOICE MAIL message hotkey (including LED)



4-way navigation button with OK key



REDIAL



HOLD



MUTE (including LED)



TRANSFER



VOLUME control key



HEADSET (including LED)



SPEAKER (including LED)



BACK (the ‘x’ key)

 CONTACTS (not yet supported in Teams)

User's and Administrator's Manual 2. Setting up the Phone

Version 0.314 11 450HD IP Phone

2 Setting up the Phone

2.1 Unpacking

When unpacking, make sure the following items are present and undamaged:

Phone / Stand Handset / Cord

Cat 5e Ethernet Cable AC Power Adapter (Optional)

If anything appears to be missing or broken, contact the distributor from whom you purchased the

phone for assistance.

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User's and Administrator's Manual 12 Document #: LTRT-13263

2.2 Device Description

Use the graphics below to identify and familiarize yourself with the device's hardware functions.

2.2.1 Front View

The front view of the phone is shown in Figure 2-1 and described in Table 2-1.

Figure 2-1: Front View

Table 2-1: Font View Description

Item # Label/Name Description

Ring LED

Indicates phone status:

 Green: Idle state

 Flashing blue: Incoming call (ringing)

 Red: Answered call

2 TFT touch

screen

Thin Film Transistor touch screen, a type of LCD (Liquid Crystal Display)

interactive screen which displays calling information and lets you configure

phone features by touching the glass.

Navigation

 Press the button's upper rim to scroll up menus/items in the touch screen.

User's and Administrator's Manual 2. Setting up the Phone

Version 0.314 13 450HD IP Phone

Item # Label/Name Description

Control / OK



Press the button's lower rim to scroll down.

 Press the button's left or right rim to move the cursor left or right (when

editing a contact number for example).

 Press

to select a menu/item/option.

Voicemail

Retrieves voicemail messages.

5 CONTACTS

[Functionality pending]

Accesses the Settings screen.

REDIAL

Accesses a list of recently dialed numbers; one can be selected to redial.

Kensington lock

Allows locking the device.

TRANSFER

Transfers a call.

HOLD

Places an active call on hold.

Alphanumerical

Keypad

Keys for entering numbers, alphabetical letters and symbols (e.g., colons)

Microphone

Allows talking and listening. The network administrator can disable it if

required.

SPEAKER

Activates the speaker, allowing a hands-free conversation.

HEADSET

Activates a call using an external headset.

MUTE

Mutes a call.

▲ VOL

Increases or decreases the volume of the handset, headset, speaker, ring

tone and call progress tones.

▼ VOL

Used as a ‘Back’ key to return to the previous screen.

2.2.2 Rear View

The rear view of the phone is shown in the figure below and described in the table below.

Figure 2-2: Rear View

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User's and Administrator's Manual 14 Document #: LTRT-13263

Table 2-2: Rear View Description

# Label Description

Handset jack, i.e., port RJ-9, to connect the handset.

RJ-45 port to connect to the Ethernet LAN cable for the LAN connection

(uplink - 10/100/1000 Mbps). If you're using Power over Ethernet (PoE),

power to the phone is supplied from the Ethernet cable (draws power

from either a spare line or a signal line).

RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink).

12V DC power jack that connects to the AC power adapter.

Headset jack, i.e., RJ-9 port that connects to an external headset.

User's and Administrator's Manual 2. Setting up the Phone

Version 0.314 15 450HD IP Phone

2.3 Cabling

This section covers how to cable your phone. Use the figure and table below as reference.

Figure 2-3: Cabling

Action Description

Connect the phone's RJ-9 port to the handset cord's longer, straight end.

Connect the handset to the handset cord's short, straight end.

Connect one of the two USB ports to a headset [optional].

Connect the phone’s power socket labelled DC 12V to the connector tip of the AC power

adapter. Connect the two-prong AC adapter directly to the electrical wall outlet.

When the phone powers up, all the LEDs momentarily light up.

Connect the phone's RJ-9 headset jack to a headset [optional]

Connect the RJ-45 PC port to a computer/laptop, using a CAT 5 / 5e straight-through

Ethernet cable

Connect the phone's RJ-45 LAN port to your LAN network (LAN port or LAN switch/router)

using a CAT 5 / 5e Ethernet cable.

Internal use only. FAEs use the port to debug and troubleshoot the phone - after connecting

the AUX (auxiliary) port to a terminal monitor with a serial cable.

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User's and Administrator's Manual 16 Document #: LTRT-13263

Note: If the LAN to which the phone is connected supports Power over Ethernet (PoE), no

AC adapter is required; the phone receives power from the Ethernet network.

Prior to connecting power, refer to the Compliancy and Regulatory Information at

www.audiocodes.com/library.

2.4 Mounting the Phone

The phone can be mounted on a:

 Desk (see Section 2.4.1 below)

 Wall (see Section 2.4.2)

See also https://www.youtube.com/watch?v=oGe9STB9lFE to assemble the base stand.

2.4.1 Desktop Mounting

This section shows how to mount the phone on a flat surface like a desk.

 To mount the phone on a flat surface like a desk:

1. Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your

desktop.

2. On the phone's stand, identify outer notches.

3. On the phone's base, identify outer rails.

4. Invert the stand and align its outer notches with the base's outer rails.

5. Insert the stand's outer notches into the base's outer rails and slide the notches along the

rails until the stand click-locks into the base.

6. Revert the phone and stand it on the desktop.

2.4.1.1 Routing the Handset Cable

The phone features a groove for routing the handset cable.

2.4.2 Wall Mounting

This section shows how to mount the phone on a wall.

 To mount the phone on a wall:

1. Attach the stand of the phone for the purpose of a wall mounting:

a. Detach the base.

User's and Administrator's Manual 2. Setting up the Phone

Version 0.314 17 450HD IP Phone

b. Attach it again as you did for a desktop mounting (see Section 2.4.1) only now make

sure that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails of the

phone stand onto the phone base's inner notches.

2. Connect the AC power adapter, LAN and PC/laptop cords.

3. In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one

another, in line with the template.

4. Insert two masonry anchors into the holes if necessary.

5. Thread two screws (not supplied) into the two masonary anchors; ensure that the heads

extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole

slots to hang on.

6. Hang the phone stand's keyhole slots on these screws.

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User's and Administrator's Manual 18 Document #: LTRT-13263

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User's and Administrator's Manual 3. Starting up

Version 0.314 19 450HD IP Phone

3 Starting up

After connecting the phone to the network (or resetting it), a start-up wizard opens displaying by

default the ‘Select the language for your device’ screen.

Configure the language of your choice and then configure device settings to match specific

requirements. Only if the phone is restored to default settings will it be necessary to repeat this.

3.1 Configuring Device Settings

The section familiarizes you with the device’s settings. Devices are delivered to customers

configured with their default settings. Customers can customize these settings to suit enterprise

requirements.

 To access device settings:

1. In the phone’s idle screen, touch the menu, touch Settings and then Device Settings.

Alternatively, press the hard MENU key on the phone.

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User's and Administrator's Manual 20 Document #: LTRT-13263

2. Swipe down to navigate to and open a setting. Use the table below as reference.

Table 3-1: Device Functions Settings Descriptions

Setting Description

Display Opens the ‘Display’ screen [Brightness level].

The phone's screen supports different brightness levels. Customers can choose the level that

best suits requirements.

• Sleep

• Screen saver

•

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AudioCodes C450HD User And Administrator Manual

Brand: AudioCodes

Model: C450HD

Category: IP phones

Type: User And Administrator Manual

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AudioCodes C450HD User And Administrator Manual

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