Panasonic SICX Operating instructions

Category
IP phones
Type
Operating instructions

This manual is also suitable for

ICX Version 4.0 (International)
Issued December 1999
The information contained in this document is subject to change without notice and should not be
construed as a commitment by the Matsushita Communication Industrial Co. Ltd. (MCI). MCI
reserves the right, without notice, to make changes to equipment design as advances in engineer-
ing and manufacturing methods warrant.
The software and hardware described in this document may be used or copied only in accordance
with the terms of the license pertaining to said software or hardware.
Reproduction, publication, or duplication of this manual, or any part thereof, in any manner,
mechanically, electronically, or photographically, is prohibited without permission of the Mat-
sushita Communication Industrial Co. Ltd. (MCI).
Copyright 1999 by Matsushita Communication Industrial Co. Ltd. (MCI)
All rights reserved.
ICX-40-700 ICX (International) issued December 1999 1-1
Chapter 1. About This Manual
If you are using this manual for a single System, make note of its software version in the following
table. This information may be referenced by technicians or owners of the System.
Organization
This manual contains detailed descriptions of features. The feature descriptions are organized
according to the following categories:
* See Appendix A
Software version information for systems shipped with this document
CPC Model: Software Version:
Feature Categories Description
System Features
System Features are either available on a system-
wide basis or aid in the overall administration of the
System.
User Maintenance User Maintenance Features are used by the end user
to maintain the System. These items include setting
time and date, Personal Speed Dial (PSD) numbers
and names, System Speed Dial (SSD) numbers and
names, extension names, Verified ID codes, Call
Forward ID codes for Voice Mail, Message Key ID
codes, Mode schedule, Special Day mode, Excep-
tion Day mode, and Day of Week mode.
Key Telephone Features Key Telephone Features are available to System Key
phones. System Key phones are proprietary digital
sets that provide feature access through a combina-
tion of feature keys and access codes.
Digital Single-Line Tele-
phone (DSLT) Features
DSLT Features are available to Digital Single-Line
Telephones. DSLTs provide digital audio quality
and limited feature key access in a single-line set.
Single Line Telephone
(SLT) Features
SLT Features are available to industry-standard
2500 sets. Since SLTs are not equipped with feature
keys, most features are accessed by using the dialpad
and/or the switchhook.
*SBS/A-Series (UK)
and VB-9/A-Series (TW)
Features
Beginning with Version 4.0, the ICX system can be
used with SBS/A-Series (UK only) and VB-9/A-
Series (TW only) telephones. See Appendix A for a
list of differences between ICX key telephone fea-
tures and those avaibable on the SBS/A-Series and
the VB-9/A-Series.
1-2 ICX (International) issued December 1999 ICX-40-700
Chapter 1. About This Manual Section 700 - Operation
Purpose
The purpose of this manual is to provide an overview of feature operations and requirements. Where
applicable, the following types of information are provided for each feature:
Abbreviation List
ACD Automatic Call Distributor
ARS Automatic Route Selection
BGM Background Music
BLF Busy Lamp Field
BRI Basic Rate Interface
DBS Digital Business System
CFWD Call Forward
COS Class of Service
CTAPI Computer Telephony Application Programming Interface
CTI Computer Telephony Integration
DDI Direct Dial Inward
DID Direct Inward Dial
DIL Direct In Line
DISA Direct Inward System Access
DL Direct Line
DN Directory Number
DND Do-Not-Disturb
DNIS Dialed Number Identification Service
DP Dial Pulse
DSLT Digital Single Line Telephone
DSS Direct Station Selector
DSU Digital Service Unit
DTMF Dual Tone Multifrequency
FF Flexible Function
LCD Liquid Crystal Display
LCR Least Cost Routing
MCO Multiple CO (Pooled Trunk Access)
MIS Management Information System
MOH Music On Hold
PNPDNPhantom Non-Primary Directory Number
PRI Primary Rate Interface
PSD Personal Speed Dial
SLT Single Line Telephone
SPI Service Provider Interface
Types of information Purpose
Description Provides an overview of how the feature works and,
in some cases, what it is typically used for
Operation Includes step-by-step instructions on how to use the
feature
Hardware Requirements Lists any special hardware that is required to use the
feature
Related Programming Lists the programming subsystems associated with
the feature
Considerations Provides details on feature interactions and limita-
tions
Section 700 - Operation Chapter 1. About This Manual
ICX-40-700 ICX (International) issued December 1999 1-3
SSD System Speed Dial
TAPI Telephony Application Programming Interface
TRS Toll Restriction Service
1-4 ICX (International) issued December 1999 ICX-40-700
Chapter 1. About This Manual Section 700 - Operation
ICX-40-700 ICX (International) issued December 1999 2-1
Chapter 2. List of Features
This chapter contains the following tables which list the features available with the system:
Table 2-1. Maintenance Features
4 : Available
7 : Not Available
s : Available but limited
Table Page
System Features
2-2
Maintenance Features
2-3
Extension Features
2-4
2-2 ICX (International) issued December 1999 ICX-40-700
Chapter 2. List of Features Section 700 - Operation
Table 2-2. System Features
Topic
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Page
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AEC Disconnect
4 4 4 4 4 4 4 3-4
Attendant Groups
4 4 4 4 4 4 4 3-4
Automatic Call Distributor
4 4 4 4 4 4 4 3-5
Automatic Route Selection
4 4 4 4 4 4 4 3-6
Automatic Exchange Line to Exchange Line
Transfer
4 4 4 4 4 4 4 3-6
Background Music/MOH Separation
4 4 4 4 4 4 s1 3-7
Battery Backup
4 4 4 4 4 4 4 3-7
Building Block Expansion Capability
4 4 4 4 4 4 7 3-7
Built-In Voice Mail Unit
4 4 4 4 4 4 7 3-8
Call Progress Tones
4 4 4 4 4 4 4 3-9
Caller ID
4 4 4 4 4 4 4 3-9
Caller ID Alpha Tagging (U.K. Only)
7 7 7 4 4 4 4 3-10
Centrex/PBX Compatibility
4 4 4 4 4 4 4 3-10
Class of Service
7 7 7 4 4 4 4 3-11
CO/Exchange Line Ringing Types
4 4 4 4 4 4 4 3-14
CO/Exchange Line Interface
4 4 4 4 4 4 4 3-17
Data Security
4 4 4 4 4 4 4 3-18
Day/Night System Mode
4 4 4 4 4 4 4 3-18
Digital Pad
4 4 4 4 4 4 4 3-22
Direct Inward System Access
4 4 4 4 4 4 4 3-22
Distinctive Ringing
s s s2 4 4 4 4 3-23
Door Box
4 4 4 4 4 4 4 3-23
Exchange Line Access Group
4 4 4 4 4 4 4 3-24
Extension Interface
4 4 4 4 4 4 4 3-24
Flexible Numbering Plan
4 4 4 4 4 4 4 3-26
Free Slot
4 4 4 4 4 4 4 3-26
Hunting Groups
4 4 4 4 4 4 s3 3-27
Internal Hold Tone
4 4 4 4 4 4 4 3-28
MCO Tenant Group
4 4 4 4 4 4 s4 3-29
Memory Backup
4 4 4 4 4 4 4 3-29
Music-on-Hold
4 4 4 4 4 4 s5 3-30
Name Assignments
4 4 4 4 4 4 4 3-30
Network Facilities
s s s s6 4 4 4 3-37
Non-Blocking Architecture
4 4 4 4 4 4 4 3-38
Power Failure Transfer
4 4 4 4 4 4 7 3-39
Power On Maintenance
4 4 4 4 4 4 4 3-39
Section 700 - Operation Chapter 2. List of Features
ICX-40-700 ICX (International) issued December 1999 2-3
Table 2-3. Maintenance Features
Programming Devices
4 4 4 4 4 4 4 3-40
QSIG ISDN Lines
7 7 7 7 4 4 4 3-40
Ringing Modes
4 4 4 4 4 4 4 3-40
System Speed Dial TRS Override
4 4 4 4 4 4 4 3-42
Station Message Detail Recording (Call Logging)
4 4 4 4 4 4 4 3-42
Toll Restriction Service
4 4 4 4 4 4 4 3-45
Virtual Port
4 4 4 4 4 4 4 3-45
Voice Mail Integration (Third Party)
4 4 4 4 4 4 4 3-46
Topic
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Page
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Set Absence Messages
7 7 7 4 4 4 4 4-3
Set Call Forward Busy Destination Extension
7 4 4 4 4 4 4 4-4
Set Call Forward ID Codes for Voice Mail
7 4 4 4 4 4 4 4-5
Set Call Forward No Answer Destination Exten-
sion
7 4 4 4 4 4 4 4-6
Set Caller ID Logging Extensions
7 4 4 4 4 4 4 4-7
Set Day of Week Mode
7 4 4 4 4 4 4 4-8
Set Exception Day Mode
7 4 4 4 4 4 4 4-10
Set Extension Names
7 4 4 4 4 4 4 4-12
Set Message Key ID Code
7 4 4 4 4 4 4 4-13
Set Mode Schedule
7 4 4 4 4 4 4 4-14
Set Personal Speed Dial Names
4 4 4 4 4 4 4 4-16
Set Personal Speed Dial Numbers
4 4 4 4 4 4 4 4-20
Set Send Text Messages
7 7 7 4 4 4 4 4-21
Set Special Day Mode
4 4 4 4 4 4 4 4-22
Set System Date/Time/Day
4 4 4 4 4 4 4 4-28
Set System Speed Dial Names
4 4 4 4 4 4 4 4-31
Set System Speed Dial Numbers
4 4 4 4 4 4 4 4-32
Set Text Message Replies
7 7 7 4 4 4 4 4-33
Set Verified Account Codes
7 4 4 4 4 4 4 4-34
Set Walking TRS Codes
7 4 4 4 4 4 4 4-36
Topic
ICX HD
Page
V1.0 V2.0 V2.5 V3.0 V3.5 V4.0 V1.0
2-4 ICX (International) issued December 1999 ICX-40-700
Chapter 2. List of Features Section 700 - Operation
Table 2-4. Extension Features
Topic
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Page
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Absence Message
7 7 7 4 4 4 4 5-4
Account Codes
4 4 4 4 4 4 4 5-6
Attendant Group Calls
4 4 4 4 4 4 4 5-8
Auto Repeat Dial
4 4 4 4 4 4 4 5-9
Background Music
4 4 4 4 4 4 s1 5-9
Busy Override
4 4 4 4 4 4 4 5-10
Callback Request
4 4 4 4 4 4 4 5-11
Call Forwarding
4 4 4 4 4 4 4 5-12
Call Hold
4 4 4 4 4 4 4 5-16
Call Pickup
4 4 4 4 4 4 4 5-21
Call Transfer
4 4 4 4 4 4 4 5-23
Caller ID Call Log
7 4 4 4 4 4 4 5-26
Camp-on (Call Waiting)
4 4 4 4 4 4 4 5-30
Conference Calls
s s s s7 4 4 4 5-33
Directory Numbers
7 7 7 s s8 4 4 5-35
Display Information
4 4 4 4 4 4 4 5-39
Do-Not-Disturb
4 4 4 4 4 4 4 5-42
DP to DTMF Signal Conversion
4 4 4 4 4 4 4 5-43
DSS/72 Console
4 4 4 4 4 4 4 5-43
EM/24 Console
4 4 4 4 4 4 4 5-44
Flash
4 4 4 4 4 4 4 5-44
Flexible Function Keys
4 4 4 4 4 4 4 5-45
Handsfree Answerback
4 4 4 4 4 4 4 5-51
Handsfree Operation
4 4 4 4 4 4 4 5-52
Headset Operation
4 4 4 4 4 4 4 5-52
Hot Dial Pad
7 7 4 4 4 4 4 5-53
Hot Line
4 4 4 4 4 4 4 5-53
Intercom Calling
4 4 4 4 4 4 4 5-54
Last Number Redial
4 4 4 4 4 4 4 5-55
Line Appearances
4 4 4 4 4 4 4 5-55
Message Key
4 4 4 4 4 4 4 5-58
Message Waiting/Callback
4 4 4 4 4 4 4 5-59
Mute Function
4 4 4 4 4 4 4 5-60
Offhook Monitor
4 4 4 4 4 4 4 5-61
Offhook Signaling
4 4 4 4 4 4 4 5-61
Offhook Voice Announce
7 4 4 4 4 4 4 5-62
One-Touch Keys
4 4 4 4 4 4 4 5-64
Section 700 - Operation Chapter 2. List of Features
ICX-40-700 ICX (International) issued December 1999 2-5
s1 : CPC-HS has only one input port for BGM and MOH.
s2 : Extension base Distinctive Ringing is available from Version 3.0
s3 : Maximum 12 Hunt Group is available
s4 : Maximum 12 MCO Tenant Group is available
s5 : CPC-HS has only one input port for BGM and MOH.
s6 : Centralized Feature is available from Version 3.5.
s7 : Upto Version 2.5., more than one exchange line cannot be a member of eight party
conference. Version 3.0 or higher, maximum 7 exchange lines and one extension
can make a conference call. The operation to establish eight party conference is
different between Version 2.5 and Version 3.0.
s8 : Version 4.0 or higher, Phantom Non Primary Directory Number is available.
Onhook Dialing
4 4 4 4 4 4 4 5-66
Paging
4 4 4 4 4 4 4 5-67
Reset Call
4 4 4 4 4 4 4 5-68
Ringing Line Preference
4 4 4 4 4 4 4 5-68
Room Monitoring
7 7 7 7 7 4 7 5-69
Silent Monitor
7 7 7 7 7 4 7 5-71
Speed Dialing
4 4 4 4 4 4 4 5-72
Station Lockout
7 7 7 4 4 4 4 5-82
Timed Reminder Call
4 4 4 4 4 4 4 5-84
Trunk (Exchange Line) Access
4 4 4 4 4 4 4 5-85
Trunk (Exchange Line) Queuing
4 4 4 4 4 4 4 5-87
Universal Night Answer to Page
7 7 7 4 4 4 4 5-88
Variable Mode
7 4 4 4 4 4 4 5-88
Voice Recognition
4 4 4 4 4 4 4 5-90
Volume Control
4 4 4 4 4 4 4 5-91
Walking TRS Class of Service
7 4 4 4 4 4 4 5-92
Zip Mode
7 7 7 7 4 4 4 5-92
Topic
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Page
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2-6 ICX (International) issued December 1999 ICX-40-700
Chapter 2. List of Features Section 700 - Operation
This page intentionally left blank.
ICX-40-700 ICX (International) issued December 1999 3-1
Chapter 3. System Features
System Features are either available on a system-wide basis or aid in the overall administration of the
System.
This chapter contains detailed descriptions of the following System Features:
Topic Page
AEC Disconnect 3-4
Attendant Groups 3-4
Automatic Call Distributor 3-5
Automatic Route Selection 3-6
Automatic Exchange Line to Exchange Line Transfer 3-6
Background Music/MOH Separation 3-7
Battery Backup 3-7
Building Block Expansion Capability 3-7
Built-In Voice Mail Unit 3-8
Call Progress Tones 3-9
Caller ID 3-9
Caller ID Alpha Tagging (U.K. Only) 3-10
Centrex/PBX Compatibility 3-10
Class of Service 3-11
Class of Service - Exchange line/Tie 3-11
Class of Service - Ext/Ext Restriction 3-11
Class of Service - Extension Feature 3-12
Class of Service - Exchange Line to Exchange Line Restric-
tion
3-14
Class of Service - Extension (Station) Timers 3-14
CO/Exchange Line Ringing Types 3-14
DID Ringing 3-14
DIL Ringing 3-15
DIL Delayed Incoming Ring Enhancement 3-16
DISA Ringing 3-16
Multiple Ringing 3-17
CO/Exchange Line Interface 3-17
CO/Exchange Line Interface - DID (H.K. Only) 3-17
CO/Exchange Line Interface - Loop Start 3-17
CO/Exchange Line Interface - ISDN BRI 3-18
CO/Exchange Line Interface - ISDN-PRI 3-18
Data Security 3-18
3-2 ICX (International) issued December 1999 ICX-40-700
Chapter 3. System Features Section 700 - Operation
Day/Night System Mode 3-18
Manual Day/Night Mode 3-19
Automatic Day/Night Mode 3-21
Digital Pad 3-22
Direct Inward System Access 3-22
Distinctive Ringing 3-23
Door Box 3-23
Door Box Sensor 3-24
Exchange Line Access Groups 3-24
Extension Interface 3-25
Digital Key Telephones 3-25
Analog Device Capability 3-25
DP/DTMF SLTs 3-26
ISDN/BRI S-Point Interface 3-26
ISDN/PRI S-Point Interface 3-26
Flexible Numbering Plan 3-26
Free Slot 3-26
Hunting Groups 3-27
Internal Hold Tone 3-28
MCO Tenant Group 3-29
Memory Backup 3-29
Music-on-Hold 3-30
Name Assignments 3-30
Extension Name Assignments 3-30
Speed Dial Name Assignments 3-34
Network Facilities 3-37
Network Attendant Reversion 3-37
Network Call Routing 3-37
Network Call Transfer 3-37
Network Centralized Attendant 3-37
Network Centralized Voice Mail 3-38
Network Extension Calling 3-38
Network Flash Transfer 3-38
Network Hold 3-38
Network Paging 3-38
Network Transfer Recall 3-38
Tandem Connection 3-38
Topic Page
Section 700 - Operation Chapter 3. System Features
ICX-40-700 ICX (International) issued December 1999 3-3
Non-Blocking Architecture 3-38
Power Failure Transfer 3-39
Power On Maintenance 3-39
Programming Devices 3-40
PC-Based Customizing Tool 3-40
QSIG ISDN Lines 3-40
Ringing Modes 3-40
Day 1/ Day 2/Night Ringing 3-41
Day 1/ Day 2/Night Delayed Ringing 3-41
DID Day/Night Ringing 3-41
DID Day/Night Busy/Delayed Ringing 3-41
Busy Lamp Field Ringing 3-42
Busy Lamp Field Delayed Ringing 3-42
Slide Ringing 3-42
Alarm Ringing 3-42
System Speed Dial TRS Override 3-42
Station Message Detail Recording (Call Logging) 3-42
Toll Restriction Service 3-45
Virtual Port 3-45
Virtual Port used for Virtual Extension 3-46
Virtual Port used for Floating Hold 3-46
Voice Mail Integration (Third Party) 3-46
Answer Supervision for Voice Mail 3-46
Call Forward ID Code for Voice Mail 3-47
DID/DNIS/DDI Voice Mail ID Code 3-47
Disconnect Signal 3-48
High Priority Message Waiting 3-48
Message Key ID Code 3-48
Voice Mail Transfer Key 3-49
Topic Page
3-4 ICX (International) issued December 1999 ICX-40-700
Chapter 3. System Features Section 700 - Operation
AEC Disconnect
Version 2.0 or Higher
Description
This feature allows the System to send a disconnect signal of 1 second to an analog device indicating
that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice
Mail or an Answering Machine. By default this feature is disabled.
Hardware Requirements
AEC port
Considerations
The 1 second time duration of the disconnect signal is fixed. (It cannot be changed.)
Attendant Groups
Description
An attendant phone is often used as a central answering point for other extensions. In addition,
attendant phones frequently have special capabilities for monitoring and programming extensions.
You can reach the assigned attendant group by dialing the feature access code for Attendant Calls
(usually 0). If an attendant phone is available but does not answer within a set time, the call will move
to the next available attendant phone. If all members of the attendant group are busy for a specified
time, the call can be forwarded to other extensions or another hunt group. The system allows up to 20
extensions to be included in an attendant group.
Considerations
The System allows one attendant group for each system mode (Day 1, Day 2, and Night).
An attendant group can contain both real extensions and virtual extensions. If virtual, several
phones can be made to ring at the same time.
Attendant groups can use only Pilot Terminal Hunt Group or Pilot Distributed Hunt Group. For
more information, see “Hunting Groups” on page 3-27.
The pilot number for an attendant group is flexible (i.e., any extension number can be designated
as the pilot [not a real extension]).
If a member of the attendant group has Do-Not-Disturb (DND) or Call Forwarding - All set, that
phone is temporarily removed from the attendant group.
If a member of the attendant group has Call Forwarding - Busy set and the extension is busy, the
call goes to the next phone in the attendant group.
If all members are busy for the duration of the busy queuing timer, the call can be forwarded to
another hunt group or another extension.
Attendant groups support the following call types:
• Direct Inward Dialing (DID) / Dialed Number Identification Service (DNIS) / Direct
Dial Inward (DDI)
• Direct Inward System Access (DISA)
• Extension calls
• Private network attendant calls
Section 700 - Operation Chapter 3. System Features
ICX-40-700 ICX (International) issued December 1999 3-5
• Call reversion
• Call forwarded to Attendant Hunt Group
Automatic Call Distributor
Description
The System provides an optional Automatic Call Distributor (ACD) for efficient presentation,
handling, and management of incoming calls to one or more groups of specialized users.
This optional Built-in ACD is contained on a single circuit card that is installed in the System. This
“built-in” capability eliminates the need for custom wiring and other installation.
Each specialized user is known as an ACD agent. Each agent position is equipped with a large display
telephone (VB-44225/VB-411LDSUK) that provides Liquid Crystal Display (LCD) messages to
assist the agent in handling calls.
The Built-in ACD provides:
Up to 3 agent groups (ACD Version 3.0 and higher)
Up to 2 agent groups (ACD Version below 3.0)
Up to 32 agent IDs per group
Up to 64 agent IDs per system (ACD Version 2.0 and higher)
Up to 32 agents
Up to 6 supervisor IDs per system (ACD Version 3.0 and higher)
Up to 2 supervisor IDs per system (ACD Version below 3.0)
Up to 4 voice ports per group
Up to 4 voice ports per system
1 Music-On-Hold (MOH) source (Main System MOH source)
1 Management Information System (MIS) Monitor Port (RS-232C)
Abandoned Call Report counter available with MIS reports
2-week memory for MIS reports
Up to 6 recorded messages (flexible length, max. 96 sec. per system)
In Version 4.0 and higher, the Silent Monitor feature has been added. This feature allows an
ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge
of either party. For more information, see “Silent Monitor” on page 5-71, Section 400 -
Programming, and Section 520 - Built-In ACD Reference Manual.
In addition to MOH, ACD Version 4.0 provides up to eight analog extension ports that can be
connected to a recorded announcement device. See Section 520 - Built-In ACD Reference
Manual.
Up to 6 recorded messages (max. 14 sec. per message) 4.0
Zip Tone which automatically answers calls when an agent is using the Headset mode (CPC
Version 3.5 and higher)
Wrap Mode which allows an agent to complete any paperwork before becoming available to
take another call. (CPC Version 3.5 and higher)
Hardware Requirements
See Section 520 - Built-In ACD Reference Manual.
3-6 ICX (International) issued December 1999 ICX-40-700
Chapter 3. System Features Section 700 - Operation
Considerations
For more information, see Section 520 - Built-In ACD Reference Manual.
Automatic Route Selection
Description
When Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls.
Usually the selected routing is the least cost route.
ARS works in conjunction with Toll Restriction Service (TRS). Calls can be denied based on the
programmed TRS level for the originating party. (For more information, see “Ringing Modes” on
page 3-40.)
Three levels of ARS checking are available based on the dialed number following the ARS
access code:
Direct Route Selection: The simplest form of ARS routing that upon ARS entry
(enter 9) directly selects the exchange line group and any dialed number
modification.
Route List Selection: A more complex routing that includes up to 5 alternative
levels of route selection and includes TRS level checking.
Time List Selection: The most complex routing that determines the appropriate
route list based upon the day and time.
Forced ARS is available on an Extension Class of Service (COS) basis.
A special day list provides tailored ARS routing for up to 20 holidays, vacation days, etc.
Automatic modification of dialed numbers is available. This includes deleting up to 24 prefix
digits and adding up to a 10-digit prefix and a 10-digit suffix. The modification of dialed
numbers can include pauses, Dual Tone Multifrequency (DTMF) conversion, itemized code
(extension number) and an authorization code. (Itemized code and authorization are not used
in some areas.)
Up to 8 authorization codes are available.
For more information on ARS/TRS, see Appendix A “ARS and TRS Operation” on page
Appendix A.-1.
Automatic Exchange Line to Exchange Line Transfer
Description
The System can be set to automatically transfer exchange line calls out to another exchange line
without requiring the call to be answered internally. This transfer may be either exchange line based
or extension based (i.e., call forward outside).
Section 700 - Operation Chapter 3. System Features
ICX-40-700 ICX (International) issued December 1999 3-7
Background Music/MOH Separation
Not available with CPC-HS
Description
Separate inputs are provided for Background Music (BGM)and Music-on-Hold (MOH). This allows
one music or sound source to be used for background music and another music or sound source to be
used for music on hold.
A typical advantage of this is playing a pre-recorded promotional tape to held parties (since many
may be customers) while providing a selected background music for use in the office.
Note: CPC-HS has only one input that is used for both BGM and MOH.
Hardware Requirements
ICX Only: Background music requires an SCC card (VB-44181).
Both Background Music and Music on Hold (if using external MOH) require a sound source.
Battery Backup
Description
When backup batteries are installed, the System will continue to operate in the event of a power
failure. If using Battery Backup, backup batteries must be installed in each cabinet.
A fully loaded System will operate at least 30 minutes on backup batteries for the ICX, and for at least
15 minutes with the S-ICX.
Hardware Requirements
ICX: Back-up battery unit (VB-44025UK)
S-ICX: Back-up battery unit (VB-44026UK)
Considerations
Any device connected to the System but that does not derive its power from the System must
have a backup power source to operate. These devices include any System Message Detail
Recording (Call Logging) printer (or recorder), fax machine, answering machine, modem,
cordless telephone, etc.
Building Block Expansion Capability
ICX Only
Description
The System is designed to support easy expansion. Each cabinet in the System supports 96 ports (12
flexible slots) as well as 2 option slots. Up to 6 cabinets may be installed in the System for a total of
576 ports.
3-8 ICX (International) issued December 1999 ICX-40-700
Chapter 3. System Features Section 700 - Operation
Up to 2 expansion cabinets may be connected to a base cabinet. When a fourth cabinet is required,
another base cabinet is installed. Up to 2 expansion cabinets may be connected to the second base
cabinet.
This building block approach allows you to easily add equipment when needed without a major
interruption in service or a major delay.
Considerations
In addition to the additional cabinets and related cabinet hardware/cabling required for
expansion, when the System is expanded the CPC card and/or TSW cards may need to be
upgraded as well. The CPC-96 supports up to 96 ports. The CPC-288 supports up to 288 ports
and should be combined with time switch card TSW288. The CPC-576 supports up to 576 ports
and should be combined with time switch card TSW576.
Built-In Voice Mail Unit
ICX Only
Description
The System supports the Built-in Voice Mail Unit. This unit assists in providing reliable, effective
communications. This is a simple device that includes an automated attendant function and can be
used to record conversations (where permitted).
The Built-in Voice Mail Unit is easy to install. It is installed in a cabinet card slot and no cabling is
required.
Some of the major features include:
Automated attendant
Automatic recording for incoming and outgoing calls
One-touch mail box transfer
Mail box status display (Key LED on digital telephone)
Mail box grouping
2-way recording
Outside notification
Date/time stamp
Integrated Liquid Crystal Display (LCD) control (with large LCD telephone)
Message light control
Up to 254 mail boxes
Up to 40 hours of message storage time
Up to 8 voice ports
For more information, see the System Built-In Voice Mail With Two-Way Recording Reference
Manual.
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Panasonic SICX Operating instructions

Category
IP phones
Type
Operating instructions
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