HP ENVY 15-q400 Notebook PC User guide

Category
Notebooks
Type
User guide

This manual is also suitable for

HP ENVY Notebook
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Bluetooth is a trademark owned by its
proprietor and used by HP under license. Intel
and Core are U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2015
Document Part Number: 824293-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Display .................................................................................................................................................................... 4
Top .......................................................................................................................................................................... 5
TouchPad ............................................................................................................................................. 5
Lights ................................................................................................................................................... 6
Buttons and speakers .......................................................................................................................... 7
Keys ..................................................................................................................................................... 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Miscellaneous parts ............................................................................................................................................. 17
Mass storage devices ........................................................................................................................................... 17
Display assembly subcomponents ...................................................................................................................... 18
Sequential part number listing ........................................................................................................................... 19
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27
Component replacement procedures .................................................................................................................. 27
Battery ............................................................................................................................................... 28
WLAN module .................................................................................................................................... 29
v
Hard drive .......................................................................................................................................... 31
Memory module ................................................................................................................................ 34
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 36
Component replacement procedures .................................................................................................................. 36
RTC battery ........................................................................................................................................ 36
Base enclosure .................................................................................................................................. 38
Display assembly ............................................................................................................................... 41
Fan ..................................................................................................................................................... 50
System board .................................................................................................................................... 51
Heat sink ............................................................................................................................................ 55
Connector board ................................................................................................................................ 58
Power connector cable ...................................................................................................................... 60
Subwoofer ......................................................................................................................................... 61
Speakers ............................................................................................................................................ 63
TouchPad assembly ........................................................................................................................... 65
Power button board .......................................................................................................................... 67
Keyboard ........................................................................................................................................... 68
7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 71
Starting Setup Utility (BIOS) ................................................................................................................................ 71
Updating the BIOS ................................................................................................................................................ 71
Determining the BIOS version ........................................................................................................... 71
Downloading a BIOS update .............................................................................................................. 71
8 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 73
Starting Setup Utility (BIOS) ................................................................................................................................ 73
Updating the BIOS ................................................................................................................................................ 73
Determining the BIOS version ........................................................................................................... 73
Downloading a BIOS update .............................................................................................................. 73
9 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 75
Starting Setup Utility (BIOS) ................................................................................................................................ 75
Updating Setup Utility (BIOS) .............................................................................................................................. 75
Determining the BIOS version ........................................................................................................... 75
Downloading a BIOS update .............................................................................................................. 76
Synchronizing a tablet and keyboard (select products only) .............................................................................. 77
10 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 78
Creating backups ................................................................................................................................................. 78
vi
Creating recovery media to recover the original system .................................................................. 78
What you need to know .................................................................................................. 78
Creating the recovery media ........................................................................ 79
Creating system restore points ......................................................................................................... 79
What you need to know .................................................................................................. 79
Creating a system restore point ..................................................................................... 79
Backing up system and personal information .................................................................................. 79
Tips for a successful backup ........................................................................................... 80
What you need to know .................................................................................................. 80
Creating a backup using Windows Backup and Restore ................................................. 80
Restore and recovery ........................................................................................................................................... 81
Restoring to a previous system restore point .................................................................................. 81
Restoring specic les ...................................................................................................................... 81
Restoring specic les using Windows Backup and Restore ......................................... 81
Recovering the original system using HP Recovery Manager .......................................................... 81
What you need to know .................................................................................................. 81
Recovering using HP Recovery partition (select models only) ...................................... 82
Recovering using the recovery media ............................................................................ 82
Changing the computer boot order .............................................................. 82
11 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 84
Creating recovery media and backups ................................................................................................................ 84
Creating HP Recovery media (select models only) ........................................................................... 84
Using Windows tools ........................................................................................................................................... 85
Restore and recovery ........................................................................................................................................... 85
Recovering using HP Recovery Manager ........................................................................................... 86
What you need to know before you get started ............................................................. 86
Using the HP Recovery partition (select models only) ................................................... 87
Using HP Recovery media to recover .............................................................................. 87
Changing the computer boot order ................................................................................ 87
Removing the HP Recovery partition (select models only) ............................................ 88
12 Backing up, restoring, and recovering in Windows 10 .................................................................................... 89
Creating recovery media and backups ................................................................................................................ 89
Creating HP Recovery media (select products only) ......................................................................... 89
Using Windows tools ........................................................................................................................................... 90
Restore and recovery ........................................................................................................................................... 91
Recovering using HP Recovery Manager ........................................................................................... 91
What you need to know before you get started ............................................................. 91
Using the HP Recovery partition (select products only) ................................................. 92
Using HP Recovery media to recover .............................................................................. 92
vii
Changing the computer boot order ................................................................................ 93
Removing the HP Recovery partition (select products only) ......................................... 93
13 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 94
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 95
14 Specications ............................................................................................................................................ 96
Computer specications ...................................................................................................................................... 96
15 Power cord set requirements ...................................................................................................................... 97
Requirements for all countries ............................................................................................................................ 97
Requirements for specic countries and regions ................................................................................................ 97
16 Recycling .................................................................................................................................................. 99
Index ........................................................................................................................................................... 100
viii
1 Product description
Category Description Touch
models
Non-touch
models
Product Name HP ENVY Notebook × ×
Processors 4th generation Intel® Core™ i7 Processor (Haswell H, 2-chip BGA)
Intel Core i7-4722HQ 2.4-GHz (SC turbo up to 3.4-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, quad, 37 W)
6th generation Intel Core i7 Processor (SKL- H, 2-chip BGA)
Intel Core i7-6700HQ, 2.6–GHz (SC turbo up to 3.5-GHz) processor (1600-MHz
FSB, 6.0-MB L3 cache, quad, 45 W
× ×
Chipset Intel HM87 express chipset (4th generation Intel processor)
Intel® HM170 Express Chipset (C-2 step) (6th generation Intel processor)
× ×
Graphics Intel graphics: Intel HD Graphics 4600 (4th generation Intel processor)
Intel graphics: Intel HD Graphics 530 (6th generation Intel processor)
× ×
Discrete graphics: Nvidia N16P-GT (GeForce GTX 950M) with 4 GB of dedicated
video memory
Support for HD decode, DX12, and HDMI
Supports Optimus
Supports GPS (GPU performance scaling)
× ×
Panel Support for low-voltage dierential signalling LVDS, co-layout with eDP1.2
without PSR)
Touch solution with ush glass and multitouch enabled
× ×
15.6-in, full high-denition (FHD), white light-emitting diode (WLED), AntiGlare
(1920×1080), slim (3.2-mm), SVA, typical brightness 220 nits, 16:9 aspect ratio
× ×
15.6-in, high-denition (HD), white light-emitting diode (WLED), BrightView
(1366×768), at (3.8-mm), SVA, typical brightness 220 nits, 16:9 aspect ratio
×
15.6-in, high-denition (HD), white light-emitting diode (WLED), AntiGlare
(1366×768), at (3.8-mm), SVA, typical brightness 220 nits, 16:9 aspect ratio
×
Memory Two customer-accessible/upgradable memory module slots
Support for DDR3L-1600-MHz dual channel
Support for 16834-MB of system RAM in the following congurations:
16834-MB (8192-MB×2)
12288-MB (8192-MB+4096-MB)
8192-MB (8192-MB×1, 4096-MB×2)
6144-MB (4096-MB+2048-MB)
× ×
Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-
in) thickness
× ×
1
Category Description Touch
models
Non-touch
models
Support for Accelerometer hard drive protection
2.0-TB, 5400-rpm, 9.5-mm
1.0-TB, 5400-rpm, 9.5-mm
1.0-TB, 5400-rpm, 9.5-mm, 8-GB Hybrid
750-GB, 5400-rpm, 9.5-mm
× ×
Audio and video Dual speakers
Subwoofer
Dual array digital microphones with appropriate beam-forming, echo-
cancellation, noise-suppression software
HD Audio
BANG & OLUFSEN
Integrated HP TrueVision HD webcam (xed [no tilt], activity LED, 1280×720 by
30 frames per second)
× ×
Ethernet Integrated 10/100/1000 network interface card (NIC) × ×
Sensor Accelerometer × ×
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Intel WiDi 5.1 support
Compatible with Miracast-certied devices
Antenna support for 802.11a/b/g/n – MIMO support 2×2
× ×
Support for the following WLAN module:
Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo
Adapter
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo
Adapter Combo Adapter
× ×
External media cards HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Push-Push Insertion/Removal
× ×
Internal card
expansion
One half-size mini-card slot for WLAN × ×
Ports AC Smart Pin adapter plug
Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
RJ-45 (Ethernet)
USB: two USB 3.0 ports, two USB 2.0 ports
One USB 3.0 port supports USB Boost.
× ×
Keyboard/pointing
devices
Full-size, backlit, island-style keyboard with numeric keypad and DuraCoat,
Clickpad with image sensor
× ×
2 Chapter 1 Product description
Category Description Touch
models
Non-touch
models
HP Control Zone Trackpad
Gesture support: MultiTouch gestures enabled, two-nger scrolling, and pinch-
zoom as default
Taps enabled by default
Support for Microsoft Windows 8 modern trackpad
Power requirements Support for the following AC adapters:
120-W HP Slim AC adapter (PFC, S, 4.5-mm) × ×
Support for the following batteries
6-cell, 62-Wh, 2.80-Ah, Li-ion battery
6-cell, 47-Wh, 2.20-Ah, Li-ion battery
× ×
Security Support for the following:
Kensington Security Lock
Trusted Platform Module (TPM)
HP SimplePass support
× ×
Operating system Preinstalled:
Microsoft Windows 10 Professional
Microsoft Windows 10 High End ML
Microsoft Windows 8.1 Professional
Microsoft Windows 8.1
Microsoft Windows 7 Professional
× ×
Serviceability End user replaceable parts:
AC adapter
Battery (system)
Hard drive
Memory modules (expansion and primary)
WLAN module
× ×
3
2 External component identication
Display
Component Description
(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 10: Type camera in the taskbar search box, and then
select Camera.
Windows 8.1: From the Start screen, type camera, and then
select Camera from the list of applications.
Windows 7: Select Start > All Programs > Communication and
Chat > CyberLink YouCam.
4 Chapter 2 External component identication
Component Description
(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region. To access this document:
Windows 10:
Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Windows 8.1:
From the Start screen, type support, and then select the HP Support Assistant app.
or –
From the Windows desktop, click the question mark icon in the taskbar.
Windows 7:
Select Start > HP Support Assistant > Next > My computer > User Guides.
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top 5
Lights
Component Description
(1) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
(2) Mute light
Amber: Computer sound is o.
O: Computer sound is on.
(3) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
6 Chapter 2 External component identication
Buttons and speakers
Component Description
(1) Power button
When the computer is o, press the button to turn on the
computer.
When the computer is on, press the button briey to
initiate Sleep.
When the computer is in the Sleep state, press the button
briey to exit Sleep.
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer. To learn
more about your power settings, see your power options:
Windows 10: Type power in the taskbar search box, and then
select Power and sleep settings.
– or –
Right-click the Start button, and then select Power Options.
Windows 8.1:
From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the
list of applications.
or –
From the Windows desktop, right-click the Start button,
and then select Power Options.
Top 7
Component Description
Windows 7: Select Start > Control Panel > System and Security
> Power Options.
(2) Speakers (2) Produce sound.
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, or on select models, the spacebar.
(3) Windows key Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
Windows 8.1:
Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 7:
Displays the Windows Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the radiance
backlight keyboard feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, it can be used like an external numeric
keypad.
8 Chapter 2 External component identication
Left side
Component Description
(1) Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(6) Memory card reader Reads optional memory cards that enable you to store, manage,
share or access information.
To insert a card:
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is rmly seated.
To remove a card:
Press in on the card it until it pops out.
(7) Hard drive light
Blinking white: The hard drive is being accessed.
Amber: The accelerometer is being accessed.
(8) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other components.
Left side 9
Component Description
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Right side
(1) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this document:
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
(2) USB 2.0 port
Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) RJ-45 (network) jack/status lights Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
(4) AC adapter light
White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.
10 Chapter 2 External component identication
Amber: The computer is connected to external power and
the battery is charged from 0 to 90 percent.
O: The battery is using battery power.
(5) Power connector Connects an AC adapter.
Bottom
Component Description
(1) Service door Provides access to the hard drive bay, the wireless local
area network (WLAN) module slot, the wireless wide area
network (WWAN) module slot, and the memory module
slots.
Bottom 11
Component Description
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support through Help and
Support.
Windows 10:
Type support in the taskbar search box, and then select
the HP Support Assistant app.
- or -
Click the question mark icon in the taskbar.
Windows 8.1:
From the Start screen, type help, and then select
Help and Support.
- or -
From the Windows desktop, click the question mark
icon in the taskbar.
Windows 7:
Select Start > Help and Support.
(2) Battery bay Holds the battery.
(3) Vents (4) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(4) Battery release latch Releases the battery.
12 Chapter 2 External component identication
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HP ENVY 15-q400 Notebook PC User guide

Category
Notebooks
Type
User guide
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