Ericsson Dialog 3213 User manual

Category
IP phones
Type
User manual
User Guide
Dialog 3213
SYSTEM TELEPHONE
SYSTEM TELEPHONE, DIALOG 3213
USER GUIDE EN/LZT 102 2553 RD
Copyright © 1999. Ericsson Business Networks AB. All rights reserved.
This document contains proprietary information which is protected by copyright. No
part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying, recording, or by any information
storage and retrieval system, or translated into another language, without prior written
consent of Ericsson Business Networks AB, Stockholm, Sweden.
The information in this document is subject to alteration without prior notice.
Ericsson makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Ericsson shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of this material.
Ericsson Business Networks AB
S - 131 89 Stockholm, Sweden
Telephone: +46 8 422 0000
Telefax: +46 8 422 1010
Table of Contents
1
Dialog 3213
Contents
page
How to use this guide ..............................................................3
Description ..............................................................................4
Incoming calls ..........................................................................6
Outgoing calls ..........................................................................8
During calls ............................................................................10
When you receive a busy tone ................................................15
Call forwarding ......................................................................19
Internal messages ....................................................................30
Voice mail ..............................................................................32
Information ............................................................................35
Abbreviated numbers ..............................................................37
Call metering ..........................................................................42
Group facilities ......................................................................43
Other useful facilities ..............................................................44
Paging ....................................................................................54
Authority ................................................................................58
Programming..........................................................................63
Adjustments............................................................................66
Audible signals ......................................................................67
Visible signals ........................................................................68
Display information ................................................................69
Option unit/Vocabulary ..........................................................73
Installation..............................................................................74
Labels......................................................................................76
Easy guide
How To Use This Guide
3
Dialog 3213
Welcome to the User Guide for the Dialog 3213 phone in the Ericsson enterprise communi-
cation system.
It is a state-of-the-art business communications system. Its alliance of features and facilities
effectively improves communications for virtually any kind of organization.
To take full advantage of these advanced features and facilities there is a line of phones,
designed for ease of use in every situation.
Your phone is equipped with programmable keys for single-key access to frequently used
functions and numbers. Step-by-step instructions in the display assist your actions on the
phone. Only a selected number of display images, however, are shown in the User Guide for
your reference.
Function descriptions that do not include speaking in the handset, are described off-hook, if
nothing else is stated. Instead of pressing the ”Clear-key”, you can always replace the hand-
set.
The User Guide describes the facilities of the Ericsson enterprise communication system and
the Dialog 3213 phone as it is programmed at delivery from the factory. There may be some
differences in the way your phone is programmed. Please consult your system administrator
if you need further information.
Note: Dialog 3213 is a system telephone, i.e. it can only be used for an Ericsson private branch
exchange that supports this type of telephone.
Description
4
Dialog 3213
1 Display
3x40 characters. See section ”Display information”.
2 Soft keys
The functions depend on the traffic state. When you are
requested to ”(see display)”, press the required key to
access the function.
3 Programming
See section ”Programming”.
4 Callback
See section ”When you receive a busy tone”. Function can be
removed or moved to other programmable function key by
system administrator.
5 Diversion (follow-me)
See section ”Call forwarding”. Function can be removed or moved
to other programmable function key by system administrator.
Program
ABC DEF
JKL MNOGHI
TUV WXYZPQRS
MD110
Menu
Transfer
Inquiry
Access 2
Access 1
1
2
3
4
5
6
7
6
9
8
6
10
15
14
16
17
12
13
11
DESCRIPTION
ABC DEF
JKL MNOGHI
TUV WXYZPQRS
Program
MD110
Menu
Transfer
Inquiry
Access 2
Access 1
Description
5
Dialog 3213
6 Programmable function keys
See section ”Programming”.
7 Programmable function key/Headset key
Normally a programmable function key as described at 6.
With Option unit DBY 410 02 (optional accessory)
installed under the telephone, the key is dedicated to be pro-
grammed by the system administrator as the Headset
key. See section "Other useful facilities-Headset”.
8 Transfer
See section ”During calls”.
9 Triple access line
For handling calls. Access 1 and 2 are available both for incoming
and outgoing calls. Inquiry can only be used for outgoing calls.
10 Menu key
When the telephone is in idle state, press to switch between
”idle message” and soft key descriptions.
11 Volume control
See section ”Adjustments”.
12 Mute
See section ”During calls”.
13 Loudspeaker on/off
See section ”During calls”.
14 Clear
To disconnect calls, exit a function or clear the display in pro-
gramming. Can always be pressed instead of replacing the handset.
15 Optional key panel
With 17 dual-function programmable keys.
One or two panels can be connected.
16 Handset
Supplied with hearing aid function as standard.
17 Optional pull-out leaf for easy guide
See inside of the back cover.
Incoming Calls
6
Dialog 3213
ANSWER CALLS
A ringing signal and a flashing lamp indicate an incoming call.
On Access 1 Normally you will receive calls on the Access 1 line.
Lift the handset
On any other line key
Lift the handset
Press the flashing line key
Handsfree
Press the flashing line key
You are connected to the caller via the loudspeaker and
microphone.
Press to terminate a handsfree call
On another extension You can answer a call to a phone in another room:
Call the ringing extension
Note: The display image might differ from the above.
Press
Note: You can also press: CUP (see display) or On-hold/Pick-up
(function key pre-programmed by you).
14:25 12FEB 1997
2222
LNR CAW CUP INT
Incoming Calls
7
Dialog 3213
Answer a second call during an ongoing call
If your telephone is pre-programmed with a ”Free on 2nd
access” key, you can receive another call, if this function is
activated.
Free on 2nd access
Press to activate / deactivate
Note: Function key pre-programmed by system administrator.
When Free on 2nd access is active the lamp is lit.
You have an ongoing call on Access 1, when the Access 2 key
flashes to indicate a new incoming call:
Access 2
Press to answer
The first call is put on hold.
Access 1
Press to switch back to the first call
The second call is put on hold. You are connected to the first
caller.
Press to terminate the connected call
Note: If the calling party has activated Call waiting, you can
receive a second call even if Free on 2nd access is not activated.
Outgoing Calls
8
Dialog 3213
MAKE CALLS How to make internal and external calls:
Lift the handset and proceed depending on call type:
Internal calls
Dial the extension number
External calls
Dial the digit or digits to get an external line
Dial tone.
Note: The particular digit or digits used in your office, e.g. 0 or 00.
Dial the external number
or Press to end the call
Note: If you receive a queue tone when the digit or digits to get an
external line are dialled (optional function Least Cost Routing is
used in the system), keep waiting. Once a line becomes free you will
receive a dial tone.If a warning tone is heard, the selected line is
marked “Expensive”.
Handsfree With the handset on hook:
Dial the number
You are connected via the loudspeaker and microphone.
Press to terminate a handsfree call
Note: You can make your calls faster by using common abbreviated
numbers and by using your own programmed abbreviated numbers.
See section ”Abbreviated numbers”.
Outgoing Calls
9
Dialog 3213
INDIVIDUAL EXTERNAL LINE
To make a call on a specific external line:
Press, dial individual external line number and press
Dial the digit or digits to get an external line and the
external number
LAST EXTERNAL NUMBER REDIAL
When you initiate an external call the system automatically
stores all the dialled digits, irrespective of whether the call
was successful or not.
Lift the handset
Press to redial the saved number
The last external number is automatically redialled.
Note: You can also press LNR (soft key). LNR is only available if
shown in display.
SAVE EXTERNAL NUMBER
When you make an external call, you can save the
number in order to redial the same number easily.
Any previously saved number is erased.
To save an external number:
Redial Press before you finish the call
Note: Function key pre-programmed by system administrator.
Redial number
Lift the handset
Redial Press to redial the number
Note: Function key pre-programmed by system administrator.
During Calls
10
Dialog 3213
GROUP LISTENING (LOUDSPEAKING)
This function lets other people in your room listen to your
telephone conversation. You speak in the handset while the
other party´s voice is heard on the loudspeaker.
During an ongoing conversation:
Press to switch between loudspeaker and handset
When the key lamp is lit, the other party´s voice is heard on
the loudspeaker.
Note: You can adjust the volume, See section ”Adjustments”.
From loudspeaker to handsfree
Replace the handset
Handsfree conversation.
From handsfree to loudspeaker
Lift the handset and press
Press to end the call
FROM HANDSET TO HANDSFREE
Press and replace the handset
Handsfree conversation.
Press to end the call
FROM HANDSFREE TO HANDSET
Lift the handset
Conversation via the handset.
During Calls
11
Dialog 3213
MUTE
Press to switch the microphone on or off
When the lamp is lit, the person on the line cannot hear
what is being said in your room.
INQUIRY You have speech connection on Access 1 and want to make an
inquiry to an internal or external party.
Inquiry
Press
Note: You can also press Access 2.
Call the second party
Access 1
The first party is put on hold (the lamp flashes slowly).
When the other party answers you can switch between the
calls (refer back), transfer the call, create a conference and end
one of the calls.
Press to end the inquiry call
The second party is disconnected.
Access 1
Press to return to the first party
Refer back The key lamp flashes for the call put on hold.
Access 1
Press to put second party on hold
First party is connected.
Inquiry
Press to put first party on hold
Second party is connected.
Press to terminate the connected call
During Calls
12
Dialog 3213
TRANSFER You want to transfer an ongoing call.
Inquiry
Press
Call the second party
Transfer
Press before or after answer
The ongoing call is transferred.
Note: If you have put more than one call on hold, the last call that
was put on hold will be transferred. If the dialled extension is busy
or transfer is not allowed, your phone will ring again.
CONFERENCE With this procedure you can include up to seven parties in a
conference. Only the conference leader can admit
participants. During the conference a tone will be heard every
15th second.
You have an ongoing conversation (Access 1) and want to
establish a telephone conference. You will become the
conference leader.
Inquiry
Press
Note: You can also press Access 2.
Call the second party
Wait for answer.
Press to establish a conference
Note: You can also press: CONF (see display) or Conference
(function key pre-programmed by you).
Repeat the procedure to add more conference members.
Replace the handset to leave the conference
During Calls
13
Dialog 3213
ON HOLD You can temporarily put the ongoing call on hold. Calls put
on hold can be resumed on your own telephone or another.
Individual
Press the ongoing call line key and replace the handset
The key lamp flashes slowly.
Press the line key again to resume the call
Common
Press
Note: You can also press: CUP (see display) or On hold/Pick-up
(function key pre-programmed by you).
Replace the handset
The key lamp flashes slowly.
To resume the call on your own extension:
Press the line key
To resume the call on another extension:
Call the extension where the call was put on hold
Press
Note: You can also press: CUP (see display) or On hold/Pick-up
(function key pre-programmed by you).
During Calls
14
Dialog 3213
SEND CALLER IDENTITY CODE AT TRANSFER
When transferring a call you can send the caller´s identity
code or number to the receiver´s display.
You have speech connection with an external party on
Access 1.
Inquiry
Press to put the call on hold
Note: You can also press Access 2.
Press
Dial the caller´s identity code or number and press
Call the second party
Transfer
Press before or after answer
The ongoing call is transferred with the caller´s identity code
or number.
Note: You can only use this function if the receiver´s telephone is
programmed to handle identity codes. This function is only available
in newer versions of the telephone exchange.
DIALLING DURING A CONNECTED CALL
When calling interactive tele services, e.g. telephone banks,
you need to use Dual Tone Multi Frequency (DTMF) signals.
If your exchange is not already programmed to automatically
convert your entered digits into DTMF signals, you need to
activate the function during the call.
During an ongoing call:
Press and dial the requested digits
Entered digits are transferred as DTMF signals.
Note: You can also press ETE (see display).
When You Receive a Busy Tone
15
Dialog 3213
BUSY EXTENSION OR EXTERNAL LINE
If you call an extension and receive a busy tone or get no
answer or all external lines are busy you can use these methods:
Automatic Callback If a called extension is busy or there is no answer:
Press
Note: You can also press: CAB (see display) or Callback
(function key pre-programmed by you).
Replace the handset to finish procedure
You are called back (recall ringing signal) when the ongoing
call is finished or the next time a new call is finished. You
have to answer within eight seconds, otherwise the Callback
service is cancelled.
Lift the handset when you are called back
The system calls the extension.
Note: Callbacks can be activated on several extensions at the same time.
Callbacks from additional lines will recall on the Access 1 line.
(continued)
14:25 12FEB 1997
EXTENSION BUSY 4444
CAB CAW CUP INT
When You Receive a Busy Tone
16
Dialog 3213
BUSY EXTENSION OR EXTERNAL LINE
(continued) If all external lines are busy (after dialling the digit or digits to
get a line):
Press
Note: You can also press: CAB (see display) or Callback
(function key pre-programmed by you).
Dial the external number and press
Replace the handset to finish procedure
When an external line becomes free you will be called back
(recall ringing signal). You have to answer within eight
seconds, otherwise the Callback service is cancelled.
Lift the handset when you are called back
The system calls the external number.
Note: Only one Callback can be activated on a busy external line.
Callbacks from additional lines will recall on the Access 1 line.
Cancel any single Callback
Press and dial extension number
Note: To cancel a single Callback on a specific external line, dial the
digit or digits to get a line instead of the extension number.
Press
Cancel all Callbacks
Press
Press
When You Receive a Busy Tone
17
Dialog 3213
Call waiting If you urgently wish to contact a busy extension or external
line, you can notify it by a signal.
Press
Note: You can also press: CAW (see display) or Call waiting
(function key pre-programmed by you).
Keep handset off-hook. When the called extension or the
external line becomes free, it will be called automatically.
Note: The Call waiting function might be blocked for use on your
extension (programmed by system administrator). If Call waiting is
not allowed you will continue to receive a busy tone.
Intrusion on a busy extension
You can intrude on an ongoing call on a busy extension.
Press
Note: You can also press: INTR (see display) or Intrusion (function
key pre-programmed by you).
Before the intrusion is executed a warning tone is sent to the
parties in the ongoing call. A three party call is established
and a warning tone is heard.
Note: The Intrusion function might be blocked for use on your
extension (programmed by system administrator). If Intrusion is not
allowed you will continue to receive a busy tone.
(continued)
When You Receive a Busy Tone
18
Dialog 3213
BUSY EXTENSION OR EXTERNAL LINE
(continued)
Intrusion on a busy external line
You can intrude on an ongoing call on a busy external line.
Press and dial individual external line number
Press and dial the digit or digits to get an external line
Busy tone.
Press
Note: You can also press: INTR (see display) or Intrusion (function
key pre-programmed by you).
Before the intrusion is executed a warning tone is sent to the
parties in the ongoing call. A three party call is established
and a warning tone is heard.
Note: The Intrusion function might be blocked for use on your
extension (programmed by system administrator). If Intrusion is not
allowed you will continue to receive busy tone.
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Ericsson Dialog 3213 User manual

Category
IP phones
Type
User manual

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