Avaya Business Communication Manager 450 1.0 - Configuration - Devices Configuration manual

Category
Answering machines
Type
Configuration manual
Nortel Business Communication Manager 450 1.0
Configuration — Devices
Release: 1.0
Document Revision: 01.0
4
NN40160-500
Document status: Standard
Document issue: 01.04
Document date: October 2009
Product release: BCM450 1.0
Job function: Configuration
Type: Technical Publication
Language type: English
Copyright © 2009 Nortel Networks
All Rights Reserved.
NORTEL, the globemark design, and the NORTEL corporate logo are trademarks of Nortel
Networks.
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
Contents
Contents 3
New in this release 13
Features 13
Analog and digital devices configuration 13
IP phone configuration 13
Telephony configuration 13
SWCA configuration 13
Set Template creation, modification, assignment 14
Set and line renumbering 14
Voice mailbox set up 14
CAP configuration 14
Hunt Groups 14
Other Changes 14
Dynamic Device Configuration 15
Line Acess-System DNs table fields 15
Introduction 17
Device configuration overview 19
Configuration methods 19
Dynamic Device Configuration 20
Features and applications 20
Applications overview 20
System feature codes 21
Lines and numbers 21
DN records parameters 21
Analog set customization 21
IP phone line configuration 22
Proactive Voice Quality Monitoring 22
Hot desking IP phone configuration 22
Default memory button programming for sets 22
Rules of default button assignment 23
Telephony features 23
Call answer features 23
4 Contents
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
Handsfree and handsfree answerback 24
Call queuing 24
Directed pickup 24
Pickup groups 24
Trunk answer 24
Answer DNs 25
Call answer privacy features 25
Automatic privacy enable 25
Do not disturb (DND) 25
Intrusion controls 25
Call hold features 25
Call hold 25
Automatic call hold (autohold) 26
Exclusive call hold 26
Parking and transferring calls 26
Call transfer 26
Line redirection 26
Call forward 27
Camp-on 27
Call park 27
Callback 27
Call sharing, call park, and SWCA buttons 28
Call information 28
Call display information 28
Call duration timer 28
Time and date display 28
Malicious caller ID (MCID) 28
Call log 29
LogIt 29
Feature configuration: calling features 29
Set-to-set messaging 29
Set-to-set display messaging 29
Paging and paging constraints 29
Button programming 30
Special features for sets 30
Hotline telephone 30
Control telephone 30
Supervisor telephone 30
Central answering position 31
System-Wide Call Appearance 33
SWCA overview 33
Use of Hold with SWCA keys 34
Temporarily parked calls 34
Key availability and programming 35
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Nortel Business Communication Manager 450 1.0
Configuration — Devices
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SWCA-feature interaction 35
Timed out SWCA calls 35
Outbound calls 35
SWCA and auto hold 35
SWCA and call transfers 35
SWCA and conference calls 35
Set Template Programming 36
Set template administration 36
Template-to-set assignment 37
Template import and export capability 38
Set template creation 38
Set association 39
Voice mailbox setup 39
Set and line renumbering 39
System parameter configuration 41
Accessing system identification 41
Setting date and time 42
Synchronize system with an NTP Server or trunk 43
Setting clock control to local system 44
System scheduled services 44
Configuring schedule name and timers 44
Configuring scheduled service 46
Basic parameters for analog sets and devices configuration 49
Configuring analog telephones 49
Assigning a line to an analog telephone 51
Adding line assignments and line pools for analog telephones 52
Configuring set capabilities and user preferences for analog telephones 53
Configuring telephone capabilities for analog telephones 53
Programming outgoing call restrictions for analog telephones 55
Setting restriction filters for analog telephones 55
Setting line/set restrictions for analog telephones 56
Assigning pause for external dialing for analog devices 56
Basic parameters for digital sets configuration 59
Configuring digital telephones using the DN panels 60
Assigning a line to a digital telephone 60
Adding line assignments and line pools to digital telephones 62
Configuring set capabilities and preferences for digital sets 63
Configuring digital telephone capabilities 65
Configuring preferences for a digital telephone 67
Programming digital telephone memory buttons 67
Programming user speed dials for digital telephones 68
Programming outgoing call restrictions for digital telephones 69
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Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
Setting restriction filters for digital telephones 69
Setting line/set restrictions for digital telephones 70
IP phone configuration 71
Configuring IP telephones 71
Assigning a line to an IP telephone 72
Adding line assignments and line pools to IP telephones 73
Configuring set capabilities and preferences for IP sets 74
Configuring IP telephone capabilities 75
Configuring preferences for an IP telephone 76
Telephone relocation 79
Digital telephone relocation 79
Keeping an IP telephone active 79
IP telephone relocation without changing the DN 80
IP telephone relocation with a changed DN 80
Central answering positions configuration 83
Configuring CAP assignments (eCAPs) 83
Creating CAP stations 83
Programming CAP/KIM buttons 84
Programming module buttons 84
Hunt Group configuration 85
Configuring Hunt Group general settings 85
Adding members to Hunt Groups 89
Deleting members from Hunt Groups 89
Changing order of members in Hunt Groups 90
Assigning lines to Hunt Groups 90
Deleting lines from Hunt Groups 91
External Hunt Group calls monitoring 93
Using a silent monitor 93
Hospitality system configuration 95
Setting up a hospitality system 95
Assigning a room to a set 96
Deleting a room assignment from a set 96
Setting call restrictions (by room) 96
Programming wake-up services (by room) 97
Global VoIP features 99
Setting up feature access 99
Configuring IP features list 99
Accessing features through Services button 100
Defining a key label for a feature 100
Using the Hot desking feature 101
Setting up a password for Hot desking 101
Contents 7
Nortel Business Communication Manager 450 1.0
Configuration — Devices
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Copyright © 2009 Nortel Networks
Resetting the Hot desking password 102
Diverting an IP phone configuration 102
Cancelling Hot desking from the diverted phone 103
Cancelling Hot desking from the target phone 103
Configuring a new time zone on a remote IP phone 103
Downloading firmware 104
Forcing firmware download to a Nortel IP phone 104
Telephony features configuration 107
Telephony features configuration procedures 107
Configuring telephony features navigation 107
Adjusting contrast through Element Manager 107
Adjusting contrast through the telephone set 108
Adjusting contrast through the telset interface 108
Configuring the call dialing method through Element Manager 109
Configuring the call dialing method through the telephone set 109
Configuring the call dialing method through the telset interface 110
Configuring the language in the display through Element Manager 110
Configuring the language in the display through the telephone set 110
Adjusting the receiver volume through Element Manager 111
Adjusting the receiver volume through the telephone set 111
Configuring the auxiliary ringer (option) 112
Enabling and disabling the auxiliary ringer for lines 112
Enabling and disabling the auxiliary ringer for telephones 112
Enabling and disabling the auxiliary ringer for ring groups 112
Enabling and disabling the auxiliary ringer for hunt groups 113
Set access to call answer features configuration 115
Configuring for calls direct to set 116
Configuring handsfree and handsfree answerback 116
Configuring for calls not direct to set 117
Configuring call queuing 117
Configuring Directed Pickup 117
Adding a set to a pickup group 118
Configuring for answering any call 118
Assigning a set to a ring group 118
Creating a ring group schedule 119
Configuring ring group line settings 119
Blocking set access to trunk answer 121
Configuring answer DNs 121
Defining which calls must alert answer DNs 121
Assigning an answer DN to a set 122
Configuring privacy 122
Allowing do not disturb on a set 123
Blocking set access to the DND feature 123
8 Contents
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
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Copyright © 2009 Nortel Networks
Configuring privacy for a physical line 123
Programming a line to automatically enable privacy 124
Intrusion controls configuration 124
Configuring intrusion controls 124
Configuring call hold 125
Configuring full autohold on a line 125
Configuring autohold on a set 125
Configuring call transfer 126
Configuring transfer of unanswered calls 126
Configuring Callback 126
Configuring call redirect 127
Allowing call redirect 127
Programming call redirection on a line 128
Adjusting the call redirect tone 128
Configuring call forward 128
Configuring forwarding of unanswered calls 129
Blocking set access to call forwarding 129
Configuring the call camp-on timer 129
Configuring call park 130
Setting up the call park access code 130
Setting up park timeout 131
Determining call park code assignment sequence 131
Sharing calls by parking on SWCA buttons 131
Allowing Malicious Caller ID (ETSI ISDN) 135
Configuring call logs 136
Resetting the call log space 136
Setting call log options 137
Resetting call log password 138
Set access to calling feature programming 141
Blocking user access to feature programming 141
Blocking set-level access to feature programming 141
Configuring call privacy 142
Protecting privacy of outgoing calls 142
Configuring call process on busy signal 142
Configuring priority calling 142
Activating and cancelling ring again 143
Configuring voice paging 143
Configuring system-level parameters for paging 144
Configuring set-level parameters for paging 144
Configuring auto-hold on incoming pages 145
Allowing dialing shortcuts 145
Allowing last number redial 146
Allowing saved number redial 146
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Nortel Business Communication Manager 450 1.0
Configuration — Devices
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Allowing auto-dial 147
Programming speed dials in the DN record 147
Programming user speed dials at the set 148
Blocking set-level access to button programming 149
BCM450 devices special features configuration 151
Configuring a hotline telephone 151
Assigning a pause for external dialing 152
Configuring a control telephone 153
Assigning a supervisor telephone 154
Configuring silent monitoring 154
Configuring a prime line 155
Configuring a direct dial telephone 156
Configuring access to a direct dial telephone 157
System-wide call appearance configuration 159
Adding SWCA keys to your telephone 159
Assigning a received call to a SWCA key 160
Retrieving a call from a SWCA key 160
Conferencing a call parked on a SWCA key 161
Set template creation and export 163
New set template creation 165
Launching the set template screen 167
Creating a new set template 167
Creating a set template from a set 170
Procedure steps 170
Adding models to a template 171
Setting model-specific button data 172
Assigning a template to sets 173
Set Template export and import 175
Exporting a template to a file 176
Importing a template from a file 177
Set template access 179
Copying a template from a backup 180
Set template access and modification 183
Set template modification 185
Modifying the sets associated with a template 187
Modifying the models associated with a template 193
Procedure steps 193
Deleting a template or set model 194
Procedure steps 194
10 Contents
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
Line and set parameter renumbering 195
Renumbering set parameters 196
Renumbering line parameters 197
Voice mailbox set up 199
Creating a voice mailbox 200
Editing a voice mailbox 201
Removing a voice mailbox 203
DMC feature list arrangement 205
Common procedures 207
Copying telephone configurations 207
Renumbering DNs 208
Recording and reporting alarm codes 208
General features 209
Features: by name and activation code 209
Button programming feature 213
Lines and DN reference 219
DN answer key levels 219
Embark validation error messages for DPNSS (UK) 220
SWCA line relabeling examples 220
Feature references 223
External call codes and definitions 223
Hunt group feature operation 225
Feature Settings panel 226
DN records panes 231
Main pane tab: common fields 232
Line Access tab 233
Line Assignment tab 235
Line Pool Access tab 237
Answer DNs tab 238
MeetMe Conferencing tab 239
Capabilities and Preferences main tab 240
Capabilities tab 241
SWCA Call Group tab 244
Preferences tab 245
ATA Settings tab 248
IP Terminal Details tab 249
Button Programming table 250
Button Programming tab 250
User Speed dial tab 253
Restrictions main tab 254
Contents 11
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
Set Restrictions tab 255
Line/Set Restrictions tab 256
12 Contents
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
New in this release
This is the initial release of the BCM450 platform. This document contains
information about devices supported by the BCM450 system in Release 1.0.
Features
See the following sections for information found in this document.
Analog and digital devices configuration
You can program individual telephones and devices attached to analog station
modules or to digital station modules through an analog terminal adapter
(ATA) module. You can also program telephones and devices attached directly
to digital media bay modules, or the fixed digital ports on the main chassis. For
more information see, Basic parameters for analog sets and devices
configuration (page 49) and Basic parameters for digital sets configuration
(page 59).
IP phone configuration
You can configure IP telephones which includes registering, programming
buttons, and configuring features. For more information see, Device
configuration overview (page 19), IP phone configuration (page 71),
Telephone relocation (page 79), and Global VoIP features (page 99).
Telephony configuration
You can set some telephony features for all telephones and devices, and set
some features on an individual basis in the DN record. For more information
see, Device configuration overview (page 19), Telephony features
configuration (page 107), Set access to call answer features configuration
(page 115), Set access to calling feature programming (page 141), DN
records panes (page 231), and BCM450 devices special features
configuration (page 151).
SWCA configuration
The System-Wide Call Appearance (SWCA) feature enables you to park
incoming and outgoing calls on your BCM and, at the same time, provides call
appearance to a group of telephones. Using this feature frees the line used by
the call, and enables another user to pick up the call at any telephone that has
14 New in this release
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
been assigned the same SWCA keys. For more information seeSystem-Wide
Call Appearance (page 33) and System-wide call appearance configuration
(page 159).
Set Template creation, modification, assignment
You can create, modify, assign, and import or export a set template using
Element Manager. You can capture a collection of set parameters, such as
capabilities, preferences, assignment of lines, buttons, Meet Me
Conferencing, and voice mail settings. You can assign the template to any
number of appropriate sets on the BCM450. Use an existing default template
or other existing template, or existing DN settings, as the basis for the new
template, or create a new template with all new settings. For more information,
see New set template creation (page 165), Setting model-specific button data
(page 172), NavigationSet template access and modification navigation
(page 183), Assigning a template to sets (page 173), and Adding models to a
template (page 171).
Set and line renumbering
You can renumber line and set parameters. For more information see, Line
and set parameter renumbering (page 195).
Voice mailbox set up
You can create a mailbox for a set that is associated with a template. When
you create the mailbox, some mailbox parameters are available for you to edit
from the template. When you edit the mailbox parameters through the
template, the changes automatically propagate to all the sets associated with
the template. For more information see, Creating a voice mailbox (page 200)
and Editing a voice mailbox (page 201).
CAP configuration
You can configure Central Answering Positions. For more information see
Central answering positions configuration (page 83).
Hunt Groups
You can configure and monitor Hunt Groups. Hunt Groups allow you to set up
call groups that are assigned a common hunt group DN for incoming calls. The
calls then are distributed to the member telephones. For more information
see, Hunt Group configuration (page 85) and External Hunt Group calls
monitoring (page 93).
Other Changes
See the following sections for information about changes that are not feature-
related:
New in this release 15
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
Dynamic Device Configuration
This document is upissued to add technical information in section Dynamic
Device Configuration.
Line Acess-System DNs table fields
This document is upissued to add technical information in table Line Acess-
System DNs table fields.
16 New in this release
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
Introduction
This guide describes how to configure and assign features to Nortel Business
Communications Manager (BCM) 450 1.0 telephony devices through Telset
and through Element Manager.
The concepts, operations, and tasks described in this guide relate to the
BCM450 software. This guide provides task-based information about how to
assign features and provide basic programming for the Business
Communications Manager.
Use Element Manager, Startup Profile, and Telset Administration to configure
various BCM parameters.
In brief, the information in this guide explains:
global telephony settings
steps to configure DNs
product features and how to assign them
The BCM system provides private network and telephony management
capability to small and medium-sized businesses.
The BCM system:
integrates voice and data capabilities, VoIP gateway function, and QoS
data routing features into a single telephony system
enables you to create and provide telephony applications for use in a
business environment
Navigation
Device configuration overview (page 19)
System parameter configuration (page 41)
Central answering positions configuration (page 83)
External Hunt Group calls monitoring (page 93)
Hospitality system configuration (page 95)
18 Introduction
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
Basic parameters for analog sets and devices configuration (page 49)
Basic parameters for digital sets configuration (page 59)
IP phone configuration (page 71)
Telephone relocation (page 79)
Global VoIP features (page 99)
Telephony features configuration (page 107)
Set access to call answer features configuration (page 115)
Set access to calling feature programming (page 141)
BCM450 devices special features configuration (page 151)
System-wide call appearance configuration (page 159)
Set template creation and export (page 163)
New set template creation (page 165)
Set Template export and import (page 175)
Set template access and modification (page 183)
Set template access (page 179)
Set template modification (page 185)
Line and set parameter renumbering (page 195)
Voice mailbox set up (page 199)
DMC feature list arrangement (page 205)
Common procedures (page 207)
General features (page 209)
Lines and DN reference (page 219)
Feature references (page 223)
DN records panes (page 231)
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
Device configuration overview
This section gives an overview about configuring and assigning features to
telephony devices through Telset and through Element Manager.
Navigation
Dynamic Device Configuration (page 20)
Features and applications (page 20)
System feature codes (page 21)
Lines and numbers (page 21)
Default memory button programming for sets (page 22)
Telephony features (page 23)
Call answer features (page 23)
Call answer privacy features (page 25)
Call hold features (page 25)
Parking and transferring calls (page 26)
Call information (page 28)
Feature configuration: calling features (page 29)
Special features for sets (page 30)
System-Wide Call Appearance (page 33)
Set Template Programming (page 36)
Configuration methods
You can configure devices through Business Elment Manager in different
ways. Two of the device configuration methods are Dynamic Device
Configuration (DDC) and Set Template Programming.
20 Device configuration overview
Nortel Business Communication Manager 450 1.0
Configuration — Devices
NN40160-500 01.04 Standard
October 2009
Copyright © 2009 Nortel Networks
Dynamic Device Configuration
With DDC you can dynamically provision hardware resources including
directory numbers (DN) and line numbers to physical hardware (MBMs,
internal IP devices). DDC minimizes the use of DN values and Line Numbers
on a system so the resources are available for other services.
The BCM450 locates and assigns DNs and line numbers dynamically, as
required, until either all hardware administered to a system is populated with
the necessary DNs and line numbers or the system reaches maximum
capacity. When you install a telephony device or hardware component
BCM450, it must be configured to assign the necessary DNs/Lines and
associated resources to make that device operational. Assigning Dns on an
as-needed basis provides much more flexibility for configuring access/line-
pool/routing codes.
Attention: When deconfiguring all DNs from the BCM, then configuring
DNs, the first DN added to the BCM will become the prime and control set.
That is the sequence of configuring DNs needs to be considered, when
configuring the first DN on the BCM. For example, if you deconfigure all DNs,
then configure the application DNs (e.g. DN 400-450), followed by the actual
set DNs (e.g. DN 200-299), then the prime and control set (for example for
PRI & VoIP lines) will be 400 which is an application DN and not a physical
DN. Consequently it is recommended to configure the actual set DNs first,
prior to application DNs.
With DDC, the Location of a device is independent of the Bus value
associated with a device. In Element Manager devices are not indexed by Bus.
They are listed and indexed by a Location.For example, an MBM in Location
“Main MBM 1” may get assigned Bus 10 in one configuration, but subsequent
changes to the configuration may result in “Main MBM 1” being assigned Bus
11 (or any other valid Bus value). The Bus assigned to a device is now one of
several resources that a device receives during configuration to become
operational.
Features and applications
BCM supports the complete range of IP telephony features offered by existing
BCM products as well as many applications provided on the existing BCM
platforms.
Applications overview
BCM supports the following applications
Voice Messaging for standard voice mail and auto-attendant features
Unified Messaging providing integrated voice mail management between
voice mail and common e-mail applications
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Avaya Business Communication Manager 450 1.0 - Configuration - Devices Configuration manual

Category
Answering machines
Type
Configuration manual

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