Avaya Business Communication Manager 450 1.0 - Configuration

Nortel Business Communication Manager 450 1.0

Configuration — Devices

Release: 1.0

Document Revision: 01.0

4

NN40160-500

Document status: Standard

Document issue: 01.04

Document date: October 2009

Product release: BCM450 1.0

Job function: Configuration

Type: Technical Publication

Language type: English

NORTEL, the globemark design, and the NORTEL corporate logo are trademarks of Nortel

Networks.

Nortel Business Communication Manager 450 1.0

Configuration — Devices

NN40160-500 01.04 Standard

October 2009

Contents

Contents 3

New in this release 13

Features 13

Analog and digital devices configuration 13

IP phone configuration 13

Telephony configuration 13

SWCA configuration 13

Set Template creation, modification, assignment 14

Set and line renumbering 14

Voice mailbox set up 14

CAP configuration 14

Hunt Groups 14

Other Changes 14

Dynamic Device Configuration 15

Line Acess-System DNs table fields 15

Introduction 17

Device configuration overview 19

Configuration methods 19

Dynamic Device Configuration 20

Features and applications 20

Applications overview 20

System feature codes 21

Lines and numbers 21

DN records parameters 21

Analog set customization 21

IP phone line configuration 22

Proactive Voice Quality Monitoring 22

Hot desking IP phone configuration 22

Default memory button programming for sets 22

Rules of default button assignment 23

Telephony features 23

Call answer features 23

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Nortel Business Communication Manager 450 1.0

Configuration — Devices

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Handsfree and handsfree answerback 24

Call queuing 24

Directed pickup 24

Pickup groups 24

Trunk answer 24

Answer DNs 25

Call answer privacy features 25

Automatic privacy enable 25

Do not disturb (DND) 25

Intrusion controls 25

Call hold features 25

Call hold 25

Automatic call hold (autohold) 26

Exclusive call hold 26

Parking and transferring calls 26

Call transfer 26

Line redirection 26

Call forward 27

Camp-on 27

Call park 27

Callback 27

Call sharing, call park, and SWCA buttons 28

Call information 28

Call display information 28

Call duration timer 28

Time and date display 28

Malicious caller ID (MCID) 28

Call log 29

LogIt 29

Feature configuration: calling features 29

Set-to-set messaging 29

Set-to-set display messaging 29

Paging and paging constraints 29

Button programming 30

Special features for sets 30

Hotline telephone 30

Control telephone 30

Supervisor telephone 30

Central answering position 31

System-Wide Call Appearance 33

SWCA overview 33

Use of Hold with SWCA keys 34

Temporarily parked calls 34

Key availability and programming 35

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SWCA-feature interaction 35

Timed out SWCA calls 35

Outbound calls 35

SWCA and auto hold 35

SWCA and call transfers 35

SWCA and conference calls 35

Set Template Programming 36

Set template administration 36

Template-to-set assignment 37

Template import and export capability 38

Set template creation 38

Set association 39

Voice mailbox setup 39

Set and line renumbering 39

System parameter configuration 41

Accessing system identification 41

Setting date and time 42

Synchronize system with an NTP Server or trunk 43

Setting clock control to local system 44

System scheduled services 44

Configuring schedule name and timers 44

Configuring scheduled service 46

Basic parameters for analog sets and devices configuration 49

Configuring analog telephones 49

Assigning a line to an analog telephone 51

Adding line assignments and line pools for analog telephones 52

Configuring set capabilities and user preferences for analog telephones 53

Configuring telephone capabilities for analog telephones 53

Programming outgoing call restrictions for analog telephones 55

Setting restriction filters for analog telephones 55

Setting line/set restrictions for analog telephones 56

Assigning pause for external dialing for analog devices 56

Basic parameters for digital sets configuration 59

Configuring digital telephones using the DN panels 60

Assigning a line to a digital telephone 60

Adding line assignments and line pools to digital telephones 62

Configuring set capabilities and preferences for digital sets 63

Configuring digital telephone capabilities 65

Configuring preferences for a digital telephone 67

Programming digital telephone memory buttons 67

Programming user speed dials for digital telephones 68

Programming outgoing call restrictions for digital telephones 69

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Nortel Business Communication Manager 450 1.0

Configuration — Devices

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Setting restriction filters for digital telephones 69

Setting line/set restrictions for digital telephones 70

IP phone configuration 71

Configuring IP telephones 71

Assigning a line to an IP telephone 72

Adding line assignments and line pools to IP telephones 73

Configuring set capabilities and preferences for IP sets 74

Configuring IP telephone capabilities 75

Configuring preferences for an IP telephone 76

Telephone relocation 79

Digital telephone relocation 79

Keeping an IP telephone active 79

IP telephone relocation without changing the DN 80

IP telephone relocation with a changed DN 80

Central answering positions configuration 83

Configuring CAP assignments (eCAPs) 83

Creating CAP stations 83

Programming CAP/KIM buttons 84

Programming module buttons 84

Hunt Group configuration 85

Configuring Hunt Group general settings 85

Adding members to Hunt Groups 89

Deleting members from Hunt Groups 89

Changing order of members in Hunt Groups 90

Assigning lines to Hunt Groups 90

Deleting lines from Hunt Groups 91

External Hunt Group calls monitoring 93

Using a silent monitor 93

Hospitality system configuration 95

Setting up a hospitality system 95

Assigning a room to a set 96

Deleting a room assignment from a set 96

Setting call restrictions (by room) 96

Programming wake-up services (by room) 97

Global VoIP features 99

Setting up feature access 99

Configuring IP features list 99

Accessing features through Services button 100

Defining a key label for a feature 100

Using the Hot desking feature 101

Setting up a password for Hot desking 101

Contents 7

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Configuration — Devices

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Resetting the Hot desking password 102

Diverting an IP phone configuration 102

Cancelling Hot desking from the diverted phone 103

Cancelling Hot desking from the target phone 103

Configuring a new time zone on a remote IP phone 103

Downloading firmware 104

Forcing firmware download to a Nortel IP phone 104

Telephony features configuration 107

Telephony features configuration procedures 107

Configuring telephony features navigation 107

Adjusting contrast through Element Manager 107

Adjusting contrast through the telephone set 108

Adjusting contrast through the telset interface 108

Configuring the call dialing method through Element Manager 109

Configuring the call dialing method through the telephone set 109

Configuring the call dialing method through the telset interface 110

Configuring the language in the display through Element Manager 110

Configuring the language in the display through the telephone set 110

Adjusting the receiver volume through Element Manager 111

Adjusting the receiver volume through the telephone set 111

Configuring the auxiliary ringer (option) 112

Enabling and disabling the auxiliary ringer for lines 112

Enabling and disabling the auxiliary ringer for telephones 112

Enabling and disabling the auxiliary ringer for ring groups 112

Enabling and disabling the auxiliary ringer for hunt groups 113

Set access to call answer features configuration 115

Configuring for calls direct to set 116

Configuring handsfree and handsfree answerback 116

Configuring for calls not direct to set 117

Configuring call queuing 117

Configuring Directed Pickup 117

Adding a set to a pickup group 118

Configuring for answering any call 118

Assigning a set to a ring group 118

Creating a ring group schedule 119

Configuring ring group line settings 119

Blocking set access to trunk answer 121

Configuring answer DNs 121

Defining which calls must alert answer DNs 121

Assigning an answer DN to a set 122

Configuring privacy 122

Allowing do not disturb on a set 123

Blocking set access to the DND feature 123

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Nortel Business Communication Manager 450 1.0

Configuration — Devices

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Configuring privacy for a physical line 123

Programming a line to automatically enable privacy 124

Intrusion controls configuration 124

Configuring intrusion controls 124

Configuring call hold 125

Configuring full autohold on a line 125

Configuring autohold on a set 125

Configuring call transfer 126

Configuring transfer of unanswered calls 126

Configuring Callback 126

Configuring call redirect 127

Allowing call redirect 127

Programming call redirection on a line 128

Adjusting the call redirect tone 128

Configuring call forward 128

Configuring forwarding of unanswered calls 129

Blocking set access to call forwarding 129

Configuring the call camp-on timer 129

Configuring call park 130

Setting up the call park access code 130

Setting up park timeout 131

Determining call park code assignment sequence 131

Sharing calls by parking on SWCA buttons 131

Allowing Malicious Caller ID (ETSI ISDN) 135

Configuring call logs 136

Resetting the call log space 136

Setting call log options 137

Resetting call log password 138

Set access to calling feature programming 141

Blocking user access to feature programming 141

Blocking set-level access to feature programming 141

Configuring call privacy 142

Protecting privacy of outgoing calls 142

Configuring call process on busy signal 142

Configuring priority calling 142

Activating and cancelling ring again 143

Configuring voice paging 143

Configuring system-level parameters for paging 144

Configuring set-level parameters for paging 144

Configuring auto-hold on incoming pages 145

Allowing dialing shortcuts 145

Allowing last number redial 146

Allowing saved number redial 146

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Allowing auto-dial 147

Programming speed dials in the DN record 147

Programming user speed dials at the set 148

Blocking set-level access to button programming 149

BCM450 devices special features configuration 151

Configuring a hotline telephone 151

Assigning a pause for external dialing 152

Configuring a control telephone 153

Assigning a supervisor telephone 154

Configuring silent monitoring 154

Configuring a prime line 155

Configuring a direct dial telephone 156

Configuring access to a direct dial telephone 157

System-wide call appearance configuration 159

Adding SWCA keys to your telephone 159

Assigning a received call to a SWCA key 160

Retrieving a call from a SWCA key 160

Conferencing a call parked on a SWCA key 161

Set template creation and export 163

New set template creation 165

Launching the set template screen 167

Creating a new set template 167

Creating a set template from a set 170

Procedure steps 170

Adding models to a template 171

Setting model-specific button data 172

Assigning a template to sets 173

Set Template export and import 175

Exporting a template to a file 176

Importing a template from a file 177

Set template access 179

Copying a template from a backup 180

Set template access and modification 183

Set template modification 185

Modifying the sets associated with a template 187

Modifying the models associated with a template 193

Procedure steps 193

Deleting a template or set model 194

Procedure steps 194

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Line and set parameter renumbering 195

Renumbering set parameters 196

Renumbering line parameters 197

Voice mailbox set up 199

Creating a voice mailbox 200

Editing a voice mailbox 201

Removing a voice mailbox 203

DMC feature list arrangement 205

Common procedures 207

Copying telephone configurations 207

Renumbering DNs 208

Recording and reporting alarm codes 208

General features 209

Features: by name and activation code 209

Button programming feature 213

Lines and DN reference 219

DN answer key levels 219

Embark validation error messages for DPNSS (UK) 220

SWCA line relabeling examples 220

Feature references 223

External call codes and definitions 223

Hunt group feature operation 225

Feature Settings panel 226

DN records panes 231

Main pane tab: common fields 232

Line Access tab 233

Line Assignment tab 235

Line Pool Access tab 237

Answer DNs tab 238

MeetMe Conferencing tab 239

Capabilities and Preferences main tab 240

Capabilities tab 241

SWCA Call Group tab 244

Preferences tab 245

ATA Settings tab 248

IP Terminal Details tab 249

Button Programming table 250

Button Programming tab 250

User Speed dial tab 253

Restrictions main tab 254

Contents 11

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Set Restrictions tab 255

Line/Set Restrictions tab 256

12 Contents

Nortel Business Communication Manager 450 1.0

Configuration — Devices

NN40160-500 01.04 Standard

October 2009

Nortel Business Communication Manager 450 1.0

Configuration — Devices

NN40160-500 01.04 Standard

October 2009

New in this release

This is the initial release of the BCM450 platform. This document contains

information about devices supported by the BCM450 system in Release 1.0.

Features

See the following sections for information found in this document.

Analog and digital devices configuration

You can program individual telephones and devices attached to analog station

modules or to digital station modules through an analog terminal adapter

(ATA) module. You can also program telephones and devices attached directly

to digital media bay modules, or the fixed digital ports on the main chassis. For

more information see, Basic parameters for analog sets and devices

configuration (page 49) and Basic parameters for digital sets configuration

(page 59).

IP phone configuration

You can configure IP telephones which includes registering, programming

buttons, and configuring features. For more information see, Device

configuration overview (page 19), IP phone configuration (page 71),

Telephone relocation (page 79), and Global VoIP features (page 99).

Telephony configuration

You can set some telephony features for all telephones and devices, and set

some features on an individual basis in the DN record. For more information

see, Device configuration overview (page 19), Telephony features

configuration (page 107), Set access to call answer features configuration

(page 115), Set access to calling feature programming (page 141), DN

records panes (page 231), and BCM450 devices special features

configuration (page 151).

SWCA configuration

The System-Wide Call Appearance (SWCA) feature enables you to park

incoming and outgoing calls on your BCM and, at the same time, provides call

appearance to a group of telephones. Using this feature frees the line used by

the call, and enables another user to pick up the call at any telephone that has

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been assigned the same SWCA keys. For more information seeSystem-Wide

Call Appearance (page 33) and System-wide call appearance configuration

(page 159).

Set Template creation, modification, assignment

You can create, modify, assign, and import or export a set template using

Element Manager. You can capture a collection of set parameters, such as

capabilities, preferences, assignment of lines, buttons, Meet Me

Conferencing, and voice mail settings. You can assign the template to any

number of appropriate sets on the BCM450. Use an existing default template

or other existing template, or existing DN settings, as the basis for the new

template, or create a new template with all new settings. For more information,

see New set template creation (page 165), Setting model-specific button data

(page 172), NavigationSet template access and modification navigation

(page 183), Assigning a template to sets (page 173), and Adding models to a

template (page 171).

Set and line renumbering

You can renumber line and set parameters. For more information see, Line

and set parameter renumbering (page 195).

Voice mailbox set up

You can create a mailbox for a set that is associated with a template. When

you create the mailbox, some mailbox parameters are available for you to edit

from the template. When you edit the mailbox parameters through the

template, the changes automatically propagate to all the sets associated with

the template. For more information see, Creating a voice mailbox (page 200)

and Editing a voice mailbox (page 201).

CAP configuration

You can configure Central Answering Positions. For more information see

Central answering positions configuration (page 83).

Hunt Groups

You can configure and monitor Hunt Groups. Hunt Groups allow you to set up

call groups that are assigned a common hunt group DN for incoming calls. The

calls then are distributed to the member telephones. For more information

see, Hunt Group configuration (page 85) and External Hunt Group calls

monitoring (page 93).

Other Changes

See the following sections for information about changes that are not feature-

New in this release 15

Nortel Business Communication Manager 450 1.0

Configuration — Devices

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October 2009

Dynamic Device Configuration

This document is upissued to add technical information in section Dynamic

Device Configuration.

Line Acess-System DNs table fields

This document is upissued to add technical information in table Line Acess-

System DNs table fields.

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Configuration — Devices

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October 2009

Nortel Business Communication Manager 450 1.0

Configuration — Devices

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October 2009

Introduction

This guide describes how to configure and assign features to Nortel Business

Communications Manager (BCM) 450 1.0 telephony devices through Telset

and through Element Manager.

The concepts, operations, and tasks described in this guide relate to the

BCM450 software. This guide provides task-based information about how to

assign features and provide basic programming for the Business

Communications Manager.

Use Element Manager, Startup Profile, and Telset Administration to configure

various BCM parameters.

In brief, the information in this guide explains:

• global telephony settings

• steps to configure DNs

• product features and how to assign them

The BCM system provides private network and telephony management

capability to small and medium-sized businesses.

The BCM system:

• integrates voice and data capabilities, VoIP gateway function, and QoS

data routing features into a single telephony system

• enables you to create and provide telephony applications for use in a

business environment

Navigation

• Device configuration overview (page 19)

• System parameter configuration (page 41)

• Central answering positions configuration (page 83)

• External Hunt Group calls monitoring (page 93)

• Hospitality system configuration (page 95)

18 Introduction

Nortel Business Communication Manager 450 1.0

Configuration — Devices

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October 2009

• Basic parameters for analog sets and devices configuration (page 49)

• Basic parameters for digital sets configuration (page 59)

• IP phone configuration (page 71)

• Telephone relocation (page 79)

• Global VoIP features (page 99)

• Telephony features configuration (page 107)

• Set access to call answer features configuration (page 115)

• Set access to calling feature programming (page 141)

• BCM450 devices special features configuration (page 151)

• System-wide call appearance configuration (page 159)

• Set template creation and export (page 163)

• New set template creation (page 165)

• Set Template export and import (page 175)

• Set template access and modification (page 183)

• Set template access (page 179)

• Set template modification (page 185)

• Line and set parameter renumbering (page 195)

• Voice mailbox set up (page 199)

• DMC feature list arrangement (page 205)

• Common procedures (page 207)

• General features (page 209)

• Lines and DN reference (page 219)

• Feature references (page 223)

• DN records panes (page 231)

Nortel Business Communication Manager 450 1.0

Configuration — Devices

NN40160-500 01.04 Standard

October 2009

Device configuration overview

This section gives an overview about configuring and assigning features to

telephony devices through Telset and through Element Manager.

Navigation

• Dynamic Device Configuration (page 20)

• Features and applications (page 20)

• System feature codes (page 21)

• Lines and numbers (page 21)

• Default memory button programming for sets (page 22)

• Telephony features (page 23)

• Call answer features (page 23)

• Call answer privacy features (page 25)

• Call hold features (page 25)

• Parking and transferring calls (page 26)

• Call information (page 28)

• Feature configuration: calling features (page 29)

• Special features for sets (page 30)

• System-Wide Call Appearance (page 33)

• Set Template Programming (page 36)

Configuration methods

You can configure devices through Business Elment Manager in different

ways. Two of the device configuration methods are Dynamic Device

Configuration (DDC) and Set Template Programming.

20 Device configuration overview

Nortel Business Communication Manager 450 1.0

Configuration — Devices

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October 2009

Dynamic Device Configuration

With DDC you can dynamically provision hardware resources including

directory numbers (DN) and line numbers to physical hardware (MBMs,

internal IP devices). DDC minimizes the use of DN values and Line Numbers

on a system so the resources are available for other services.

The BCM450 locates and assigns DNs and line numbers dynamically, as

required, until either all hardware administered to a system is populated with

the necessary DNs and line numbers or the system reaches maximum

capacity. When you install a telephony device or hardware component

BCM450, it must be configured to assign the necessary DNs/Lines and

associated resources to make that device operational. Assigning Dns on an

as-needed basis provides much more flexibility for configuring access/line-

pool/routing codes.

Attention: When deconfiguring all DNs from the BCM, then configuring

DNs, the first DN added to the BCM will become the prime and control set.

That is the sequence of configuring DNs needs to be considered, when

configuring the first DN on the BCM. For example, if you deconfigure all DNs,

then configure the application DNs (e.g. DN 400-450), followed by the actual

set DNs (e.g. DN 200-299), then the prime and control set (for example for

PRI & VoIP lines) will be 400 which is an application DN and not a physical

DN. Consequently it is recommended to configure the actual set DNs first,

prior to application DNs.

With DDC, the Location of a device is independent of the Bus value

associated with a device. In Element Manager devices are not indexed by Bus.

They are listed and indexed by a Location.For example, an MBM in Location

“Main MBM 1” may get assigned Bus 10 in one configuration, but subsequent

changes to the configuration may result in “Main MBM 1” being assigned Bus

11 (or any other valid Bus value). The Bus assigned to a device is now one of

several resources that a device receives during configuration to become

operational.

Features and applications

BCM supports the complete range of IP telephony features offered by existing

BCM products as well as many applications provided on the existing BCM

platforms.

Applications overview

BCM supports the following applications

• Voice Messaging for standard voice mail and auto-attendant features

• Unified Messaging providing integrated voice mail management between

voice mail and common e-mail applications

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Avaya Business Communication Manager 450 1.0 - Configuration - Devices Configuration manual

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