5
13 Troubleshooting
Software.........................................................123
Problems Installing And Uninstalling
Software .............................................123
MP Drivers/MP Toolbox ............................123
MP Toolbox Only ......................................123
MP Drivers Only........................................123
General..........................................................125
Paper Is Jammed ........................................125
Removing Jammed Paper ........................125
The Cover Cannot Be Closed .....................126
The Inner Cover Cannot Be Closed..........126
The Paper Output Tray Cannot Be
Closed ................................................126
The Paper Output Tray Cannot Be
Opened...............................................126
When The Alarm Lamp Flashes..................127
Nothing Displays On The LCD
(There Is No Power) ...........................127
Problems Outputting....................................128
Cannot Print At All, Cannot Print
Correctly.............................................128
Paper Curls...............................................129
Outputting Stops While In-progress..........129
Copying..........................................................129
Problems Copying.......................................129
Memory Card.................................................130
Memory Card Problems ..............................130
Memory Card Is Not Recognized..............130
Images On The Memory Card Are Not
Recognized ........................................130
Cannot Print Correctly From The
Memory Card......................................131
Cannot Write To A Memory Card
From PC.............................................131
Removable Disk Does Not Appear In
Windows Explorer ..............................131
The [Unplug/Eject] Icon Does Not
Appear (Windows 2000).....................131
The Machine Does Not Appear In
[Hardware devices] In The
[Add/Remove Hardware] Dialog Box
(Windows 2000) .................................132
In Windows Explorer, You Cannot
Display [Thumbnails]
(Windows 2000) .................................132
The Memory Card Is Recognized As A
Drive Other Than [Removable Disk]...132
Computer Cannot Be Started....................132
Printing (From Computer)..............................133
Problems Printing From Your Computer .....133
Cannot Print To A Shared Printer .............134
Faxing............................................................134
Problems Receiving Faxes..........................134
Cannot Receive A Fax,
Cannot Print A Fax ............................ 134
Cannot Receive Faxes Automatically....... 135
Machine Does Not Switch Automatically
Between Voice And Fax Calls ........... 135
Quality Of Received Fax Is Poor.............. 135
Cannot Receive A Fax Using Error
Correction Mode (ECM) Method........ 135
Repeated Errors Occur When You
Receive A Fax ................................... 136
Problems Sending Faxes............................ 136
Cannot Send A Fax.................................. 136
Cannot Send A Fax Clearly...................... 136
Cannot Send A Fax Using Error
Correction Mode (ECM) Method........ 137
Repeated Errors Occur When You
Send A Fax........................................ 137
Telephone Problems................................... 137
Cannot Dial............................................... 137
Telephone Disconnects During A Call...... 137
If The Power Disconnects Unexpectedly .... 138
Scanning ....................................................... 139
Problems Scanning..................................... 139
You Tried To Create A Multi-page PDF,
But Were Not Able To Scan Multiple
Documents......................................... 141
When You Click A Button On The MP
Toolbox, An Unwanted Application
Opens ................................................ 141
You Opened The Properties Dialog Box
From The [Scanners and Cameras]
Icon And Changed The Settings,
But The Settings Were Not Activated
(Windows 2000)................................. 141
Cannot Scan Correctly With Multi-Scan ... 142
Scanned Image Is Displayed Large
(Small) On The Computer Screen ..... 142
LCD Messages.............................................. 143
Cannot Print Properly From A Digital
Camera.............................................. 147
14 Appendix
How To Change Settings And Explanation
Of Their Content ................................ 149
Accessing The Machine Settings................ 149
Settings ......................................................... 150
Function Key: [COPY]................................ 150
Function Key: [FAX] ................................... 151
Function Key: [PHOTO PRINT] ................. 151
Function Key: [Additional Functions] ......... 152
Settings For Paper Types ............................. 158
For Copying ............................................... 158
For Photo Printing...................................... 158
For Photo Index Sheet Printing.................. 159